Resume_str,Category " STAFF ACCOUNTANT Virginia Francis Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Managed complex accounting functions and reconciled accounts involving multiple budgets and funding sources. Hands-on supervisory experience directing and training accounting and support staff. HR experience. Supervisor's Endorsement: “Virginia is a talented individual who possesses a strong work ethic and produces an inordinate amount of quality work. Her ability to work independently, with minimal supervision, is one of her strongest attributes. She is a strong team player.” Craig C., Division Director, 2009 Highlights Account reconciliation expert Adobe software proficiency MAS 90 & Sage Software Complex problem solving Effective time management Advanced computer proficiency Flexible team player General ledger accounting Strong organizational skills Expert in customer relations Experience Staff Accountant September 2010 to Current Company Name － City , State Cypress Healthcare Partners is a management company for doctor offices. I currently complete the monthly financials for seven different medical groups. These medical groups range from two to fifteen doctors. One of the medical offices has eleven clinics and consists of two corporations that are consolidated into one financial package. I reconcile all the bank statements for these groups which include ZBA accounts. I'm very detailed in processing the financials for these groups. I record all the general entries, payroll entries, transaction entries, month end and year end entries, reconcile the balance sheet and income statement accounts, and record the fixed assets and depreciation. I review the financials for completeness, trends, and discrepancies. Some of the companies are accrual bases and some are cash. I maintain the daily cash reports and cash flow spreadsheets. I review accounts payable and when needed process. I process accounts receivables. I tabulate and send invoices to the hospital and college for services. I review contracts and make sure the accounting portion is kept in compliance. Coordinated fixed asset additions and retirements. Prepare personal property and use tax filings. Work with the Accounting Manager to collect and tabulate data for the annual audit. I reconcile medical, dental, & COBRA with the monthly statements and the general ledger. I review documentation for correctness and completeness. I run monthly reports and verify discrepancies. I complete various other reports for the groups such as a monthly report which gives an overview of the monthly financials, special allocations, payroll reconciliations, management fee calculations, and changes in owners' equity. I coordinate with payroll the medical and dental deductions for employees. When needed I help process payroll and add and delete employees into the medical and dental plans. Administrative Assistant July 2008 to October 2009 Company Name － City , State Directed staff of three and managed accounting, budgeting, HR, and administrative responsibilities at state-operated military academy providing education and life skills for at-risk youth. Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers. Administered multi-million dollar federal and state budget—reviewed multiple appropriations and funding sources and current/previous expenditures and revenue. Completed quarterly reports on the federal budget. Audited accounts ensuring expenditures were allocated and coded correctly. Approved invoices for payment and requested journal adjustments when necessary. Maintained petty cash. Monitored contractual agreements instituted by procurement officer and maintained procurement authority up to $25,000. Created Reimbursable Service Agreements between Academy and State agencies and monitored account activity. Monitored and reported Workforce Investment Act (WIA) budget expenditures. Accounting Supervisor I July 2007 to July 2008 Company Name － City , State Supervised five accounting staff preparing accounts payable and processing travel transactions for nine divisions within Department of Military and Veterans' Affairs. Reviewed and certified all AP and travel expenses in Alaska Statewide Accounting System (AKSAS). Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers Accounting Technician II November 2002 to July 2008 Company Name － City , State Started as a Administrative Clerk in 2002, moved to Child Support Specialist I, and advanceds to Accounting Technician II in 2006. Charged with completing complex accounting adjustments involving three accounting systems. Position required knowledge of child support regulations and state and federal regulations/statutes for each system adjustment. Created detailed spreadsheets due to complexity of adjustments as funds were divided among several parties and entities. Simplified accounting procedures for staff preparing numerous adjustments in cases of fraud which improved productivity and reduced processing time. Ensured payment of child support in accordance to court and administrative orders. Communicated policies/procedures and ensured clear understanding by custodial/noncustodial parties. Education BBA : Business Administration/Accounting , 2009 University of Anchorage Alaska － City , State , USA GPA 3.0 Associate of Science : General , 2000 Umpqua Community College － City , State , USA GPA 3.4 Associate of Applied Science : Electronics , 2000 Umpqua Community College － City , State , USA GPA 3.4 ",ACCOUNTANT " SENIOR ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Insightful and self-directed with seven years of experience delivering quality. Employed critical thinking skills to examine issues and develop best practice solutions. Currently working towards becoming a CPA. Experience Senior Accountant September 2014 to Current Company Name － City , State Founded in 2010, Panda Power Funds is a private equity firm headquartered in Dallas, Texas, which has the ability to develop, acquire, construct, finance and operate large-scale, natural gas-fueled power generation facilities. PPF raised a $6 billion fund and operates 6  power plants throughout the United States.  ​ Prepared financial statements for different projects on monthly, quarterly basis Prepared journal entries, account analyses, reconciliations and internal reporting in a four day financial close Reconciled sub-ledger to general ledger account balances Assisting with budget preparation and preparing the monthly budget/forecast variance analysis to the P&L Maintained and reconciled fixed assets schedules Assisted in writing accounting policies for the key accounting processes Assisted in implementing EPICOR fixed assets module to replace Excel depreciation schedules Directly responsible for coordinating and managing payroll for over 50 employees on bi-weekly basis including resolving problems and issues with the payroll manager ADP. Project Accountant April 2013 to September 2014 Company Name － City , State Prepare monthly draw report for various projects - Brandywine, Liberty and Patriot. Monthly preparation of budget forecasting Provide support to project management monthly variance analysis for budget forecast. Prepare journal entries related to prepaid expenses, adjustments, accruals and inter-company transactions. Responsible for booking and reconciling the inventory, supplies, payroll and cash reconciliation. Align with corporate and operational initiatives with supporting financial and accounting documentation Prepare and reconcile monthly financial statements on timely basis. Responsible for all projects Accounts Payable process. Resolve vendor request on any discrepancy matters. Assist in month end closing and year end close Process ADP Payroll for Temple and Sherman O&M & backup payroll specialist for PGS. Staff Accountant September 2010 to March 2013 Company Name － City , State Maintained full accounting records for a multiple range of clients in the service, wholesale and retail industries. Computed taxes owed and prepared tax returns ensuring compliance with payment, reporting and other tax requirements. Responsible for preparing monthly financial statements for up to 30 corporations. Handled responsibilities of analyzing month end financial reports and performed account reconciliations. Comprehensive knowledge of General Ledger. Assisted in preparing IRS Forms 1120 and 1120S. Entered invoices and managed accounts payable ensuring the accuracy of financial statements. Performed the tasks of posting checks, tracking General Ledger accounts, and posting Journal entries. Prepared closing Journal entries at year-end. Ensured filing and compliance with Sales and Franchise Tax deadlines for over 50 clients. Analyzed, prepared and input Payroll data. Ensured compliance with all applicable state and federal wage and hour laws. Prepared weekly, monthly and quarterly payroll reports including 941, 940, TWC, W-2/W-3 &1099. Resolved issues for clients on daily basis. Established relationships with client personnel at different levels Administered online banking functions. Trained new staff on various different functions. Education and Training Master of Science : Accounting and Information Management , 2012 University of Texas at Dallas- Naveen Jindal School of Management Accounting and Information Management GPA: 3.7/4.0 Magna Cum Laude Graduate Bachelor of Science : Accounting and Information Management , 2010 Accounting and Information Management GPA: 3.8/4.0 Magna Cum Laude Graduate Skills Account reconciliations, accounting software, accounts payable, Bank Reconciliations, filing, financial reports, Financial Statement Preparation, financial statements, Forecasting, General Ledger, General Ledger accounts, General Ledger Accounting, month end closing, Quick Books, Sales, tax returns, monthly variance analysis Activities and Honors The Professional Program in Accounting YMCA Beta Alpha Psi Alpha Kappa Psi (Mu Rho Chapter) Additional Information ",ACCOUNTANT " ACCOUNTANT III Senior Accountant Results oriented accounting professional with 17+ years of progressive experience in a board range of accounting functions. Successful at managing multiple projects while consistently exceeding deadlines. Proven self-starter with strong managerial relationship and team building skills. Proactive strategic thinker with strong analytical, organizational and  communication  skills.  Areas of Expertise Accounts Payable Fixed Asset and Property Accounts Receivable Payroll Month-End Closing Reconciliation and Analysis General Ledger Entries Budgeting Contract Management Board Of Directors Reporting Staff Management ​Expense Reporting Settlement Payments Vendor Relations Accomplishments Project lead for the automation and implementation of employee expense and vendor self service modules. Authored and established departmental check printing and ACH standard operating procedures. Streamlined operations and eliminated one full day from month-end  closing by condensing and automating vendor project retention funds. Automated Positive Pay and ACH notifications for faster and more reliable response time.  Project Co-lead for Oracle Payroll implementation. Created and Implemented an employee morale initiative 'Where Everybody Counts"" for the Office of Accounting. Managed employee benevolent fund for 13 years as Secretary for the MARTA Employees Club. Streamlined the process in which employees seek assistance and funds distributed. Professional Experience 08/2007 to Current Accountant III Company Name － City , State Team Lead for three Accounting Specialist.  Oversees accounts payable functionality while managing daily workflow duties.  Executes check printing and ACH direct deposits for AP, payroll third party and risk management vendors and employees. ​Initiates positive pay file, stop payments and void file transfers to financial institution. Capitalizes operating and project expenses according to policy. Monitors fixed asset subledger for accuracy. Reconciles fixed asset subledger to the general ledger control account for each class of fixed assets and resolves any reconciling items monthly. Codes/reclass invoices for fixed asset purchases with the appropriate general ledger account number, business unit or cost center. Audits invoices prior to payment for accuracy and compliance in accordance with accounting and Authority guidelines and statue. Responsible for over fifty high volume contracts, ensuring accuracy and compliance with contracts terms, GAAP and authority procedures. Manages $1M contract retainage and reconcile variances on a monthly basis. Manages $5M operating accruals account. Post monthly to the general ledger. Reconciles financial data for the purpose of maintaining accurate account balances and ensuring compliance with established accounting procedure. Monitors account balances and related financial activity to ensure that allocations are accurate and comply with established financial practices. Verify appropriate approvals of invoices, investigate and resolve issues. Trains staff and/or outside vendors regarding procedural requirements for transaction processing. Collaborates with project managers, purchasing agents, contract administrators and accounting specialist regarding procedural requirements for the purpose of processing transactions. Researches discrepancies of financial information and/or documentation to for the purpose of ensuring the accuracy and adhering to established procedures prior to processing. 04/1999 to 08/2007 Credit / Collections Analyst Company Name － City , State Co-managed the Authority's short-term operational investment portfolios and intermediate-term reserve investment portfolios, totaling $300 million. Completed daily cash management activities such as setting the daily cash position, funds movement and the investment of excess funds. Prepared a rolling forecast of cash receipts and expenditures, encompassing in excess of $700 million annually. Initiated all wire fund transfers and manages transfer database. Reviewed, analyzed and managed MARTA's credit policy to ensure the effectiveness of credit terms and credit granting practices. Monitored, controlled and measured performance of the accounts receivable and its aging schedule for compliance with payment standards to minimize past due accounts. Liaison between financial institution and the Office of Corporate Finance to determine and resolve any variances with regard to financial reports. 12/1996 to 04/1999 Accounting Coordinator Company Name － City , State Reconciled monthly bank statements to Spectrum Accounting and manual checkbook. Monitored accounts detecting fraudulent activities and common bank errors. Handled all accounts receivables, posted cash to appropriate accounts, prepared deposits and recorded transactions into the general journal. Education MBA Kennesaw State University － City , State BBA : Accounting Tennessee State University － City , State Accounting Skills Oracle Accounting Dun and Bradstreet Financial Reporting Microsoft Office Bank Of America CashPro ",ACCOUNTANT " SENIOR ACCOUNTANT Summary Senior Accounting Professional with extensive experience in various areas of accounting and finance.  Visionary with strategic analytical skills.  Practical, articulate and creative with proven ability to positively impact an organization's financial health.  Proven ability to resolve conflict, improve processes, and is Lean Six Sigma certified.  An expert negotiator with a continuous focus on ROI.  Able to consistently meet challenges in a demanding work environment to achieve and exceed organizational goals.Results-orientated in a deadline-driven environment.  Performance improvement and excellent vendor relations and customer service skills.  Conceptual and exceptional multitasking abilities.  Expertise includes: Highlights Cost control Month-end reconciliation and analysis Budgeting and forecasting Financial statements reporting Analytical and critical thinker Self-starter Superior research and investigation aptitude Internal and external auditing Experience 11/2009 - 01/2016 Company Name - City , State Senior Accountant One of the largest national providers of emergency and hospital medicine contract management services with an annual revenue of $350 million. HPP serves and supports hospital clients in more than 20 states and physicians across the country. Managed Subsidy Revenue and A/R process associated with over 70 contracts totaling $53 million in revenue. The process involved monthly closings, preparation of journal entries, accounts reconciliations and analysis. Preparation of monthly invoices, audit lead- schedules, budgeting and forecasting revenue, collections and expense control activities.  Accruals, contract reviews. Quality measure benchmarks. Awarded employee of the quarter for reducing Company's outstanding A/R by 70% in 30 days. Increased Revenue by 20% by implementing an in-depth auditing process which maximized revenue recognition. Prevented negative impact on the bottom line by negotiating payment plans and settlements with clients who were experiencing financial difficulties minimizing risk exposure. Analyzed, identified and resolved issues affecting revenue. Coordinated and communicated with internal departments to ensure their understanding of revenue streams keeping revenue on target. Increased revenue significantly by recognizing established performance metrics that exceeded organizations expectations, improving the overall bottom line. Conducted monthly meetings with Executives and Legal to ensure accurate revenue recognition compliance, discussed fluctuations and made appropriate suggestions minimizing risk. Developed action plan for Divisional Presidents by creating a detailed report for implementation, to improve performance metrics Increased monthly cash flow generating financial savings by building relationships with clients gaining ongoing trust and credibility at all levels. Streamlined billing activities improving efficiency in the A/R process resulting in less outstanding account balances and less bad debt write-offs leading to significant financial gain. 02/2006 - 11/2009 Company Name - City , State Senior Accountant A health care organization with an annual revenue of over $5 million specializing in drug and alcohol rehabilitation with a primary focus on substance abuse. 01/2006 - 01/2009 Company Name - City , State Senior Accountant A health care organization that operated a contract with the State of Florida Department of Juvenile Justice to provide psychiatric and other behavioral health services principally to at-risk troubled female youth. Maintained the day-to-day financial activities of the Company including payroll, accounts receivable, Accounts payable, month end closings. Financial statements reconciliations. Preparation of financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of the facility. Worked in collaboration with the corporate office to ensure accuracy and integrity of financial information. Earned reputation for positive work ethic, dedication, and flexibility; retained throughout organizational restructure consisting of twmergers/ acquisitions within a ten month period. Directed team and played a key role in pre-acquisition due diligence/assessment effort that was crucial to successful merger. Played significant role in developing company-wide consolidation plan to reduce operating expenses. 01/2001 - 01/2006 Company Name - City , State Controller Prepared financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of Facility. Compiled periodic financial reporting packages. External audits to ensure regulatory compliance and operational efficiency/accuracy. Worked in collaboration with CFO to ensure accuracy and integrity of financial information. Merger-due diligence. Supervised A/R team of 3. Managed and maintained all HR records. licensing of facility, scheduled and conducted new hire orientation and employee training sessions. Ensured compliance of the HR function to federal and state laws and regulations, guaranteed WORKPLACE SAFETY STANDARDS ARE MET AND MAINTAINED, assured employee adherence to all policies and procedures managed employee rEWARDS, AND RECOGNITION PROGRAMS handled employee relations matters with tact and sensitivity. Part of successful corporate acquisition transition to Horizon Health. Increased company's bottom line and significantly reduced supply cost by reducing the number of vendors and negotiated a lower cost for products. Saved company $20,000 in the first year by reducing outside collection agencies fees by keeping function in-house. Reduced unearned employee compensation by implementing and maintaining automated timekeeping system that recorded daily attendances absences & vacation records. Improved efficiency by implementing and training employees on new timekeeping system, which resulted in better time management and reduction of payroll errors and processing time. Implemented on- site training for employees which decreased absenteeism and turnovers, and saved the organization significant training and travel cost. Strengthened employee/manager relationships increasing productivity by 20%. Reconstructed and organized HR department into an effectively functioning unit. Education MERCY COLLEGE City , State Bachelor of Science : Accounting Accounting Skills Microsoft Word/Excel         Great Plains Dynamics BI360 (BusinessIntelligence Tool)         Keane Care ",ACCOUNTANT " INVESTMENT ACCOUNTANT Career Focus Accomplished and results oriented Investment professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence. Summary of Skills Internet and Microsoft Office - MS Word, MS Power Point, MS Excel, Pivot Tables, Spreadsheets, Macros. * Business Objects, Lombardi, Eagle Accounting System, PEGA, DRAS, Workbench. Account reconciliations Detail-oriented Variance analysis Detail-oriented Analytical Expert in MS Office Suite Account reconciliation expert Effective time management Complex problem solving Superior research skills Accomplishments Multiple awards for performance.Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.Increased efficiency of discrepancy investigations by [Number]% by designing a more accurate cash-forecasting system. Professional Experience Company Name City , State Investment Accountant 10/2012 to 11/2015 Reconciled mutual fund accounts with the custody Identified and Resolved differences in Custody and Accounting Cash, Currency and Positions using Eagle, IAX, Business Objects, Lombardi and Workbench Reports Communicated and Collaborated with other areas in the firm, client, fund accountant, custodians that are impacted by the functions of the team Conducted weekly client meetings and act as liaison between Accounting and custody to resolve any outstanding items in cash, currency and positions. Completed special projects from the management as needed Trained, Oversee and assisted staff in offshore team (Pune, India) and acted as a liaison between Pune Office and US. Helped US team by performing tests on Pega Vs. Business Objects and Eagle during the Platform Migration Trained new staff and assist them as needed to meet the department goals. Ran daily reports for fund accountants using business objects and MS Database. Award: Received a special achievement award at BNY Mellon Bank in Asset Servicing (Dec 2013) Award: Received a special achievement award at BNY Mellon Bank in Asset Servcing (Dec 2014. Company Name City , State AML Compliance Officer 11/2011 to 03/2012 Audited customer's bank accounts in the company's system Performed quality assurance reviews on customer information maintained on various bank systems Reconciled the quality assurance results on spreadsheets Performed background search on clients using tools such as world check and google search Finance Projects at UD Project 1: Group simulation project to develop the investment philosophy and strategy to drive a simulated investment of $1,000,000 using Stock-Track. Invested about 50% of our funds in moderate to high-risk investment in order to achieve capital appreciation; Invested about 25% of our funds in low to moderate risk investment in order to preserve our capital. Invested 25% of our funds in derivatives and rest in index fund, cash and money market. Performed an analysis to determine the allocation of stocks by minimizing CV and graphed the daily returns for each stocks Performed regression analysis and analyzed the regression statistics on weekly returns. Performed an analysis on our group's portfolio with the market and with other groups. Case analysis on Price Momentum Strategy Used price momentum model analysis to test whether the price momentum model will work on US stock market as it did with the US Canadian stocks. Used the weighted annual returns and created the worst outlook portfolio and the best outlook portfolio Selected the top eight performing stocks for each quarter to create the best outlook portfolio and compared to the market to determine if the pricing momentum would hold up. Calculated the average return for each portfolio and rebalanced the portfolio and compared to the S&P 500 for each quarter within the same time period. Company Name City , State Medical Technologist 07/2008 to 03/2012 Clinical Microbiology Experience - Highlights include ordering, processing, plating and culturing patient's specimens Tests - Performing rapid tests such as Rapid flu, C.Diff quick check and many more; Performing rapid and confirmatory tests to identify organism; Reading Gram stain slides. Other - Performing daily maintenance and running quality control on instruments. Education Master of Business Administration : Finance 2011 University of Delaware , City , State , USA Finance Bachelor of Science : Medical Technology 2008 University of Delaware , City , State , USA Medical Technology Related course work in Business: Financial Reporting and Analysis, Financial Management, Corporate Financial Policies, Investment Analysis and Portfolio Management, Corporate Governance, Financial Engineering and Risk Management (Derivatives). Languages English, Marathi, Hindi, Gujarati Personal Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Additional Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Skills MS Office: Database, Macros, V-look up, Pivot tables, Outlook Company Platforms: Business Objects, Workbench, Eagle, Pega, Lombardi, DRAS. ",ACCOUNTANT " SENIOR ACCOUNTANT Summary Well-qualified and detail-oriented Accounting Professional with over 3 years of successful experience in positions of increasing responsibilities and duties.Capable of managing multiple projects and consistently meeting deadlines with a positive, can-do attitude.Extensive knowledge of accounting software and processes.Proficient in extracting financial data from various reporting systems and suggesting key operational changes. Equipped with a broad knowledge of accounting concepts and strategies to yield the best possible financial outcomes Highlights Certified Management Accountant Candidate Expected Year 2016 Ethical and behavioral professionalism Analytical reasoning Financial statement analysis Cost accounting ERP (Enterprise Resource Planning) software Accounting operations professional Complex problem solving Effective time management Strong organizational skills General ledger accounting Account reconciliation expert Flexible team player Strong communication skills Accomplishments Achieved 10% cost reduction by renegotiating all contracts annually, matching terms with inventory turns, making better purchasing decisions, outsourcing sales teams and technicians, and eliminating other non-strategic cost Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions Extensive experience with the implementations of ERP systems Work History Company Name August 2013 to Current Senior Accountant City , State Company Name May 2012 to July 2013 Corp. Accountant City , State Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Experience Company Name August 2013 to Current Senior Accountant City , State Manage and oversee the day-to-day operations of the accounting department. Direct and plan the preparation of timely and complete financial statements that summarize and forecast business activities and financial positions in areas of income, expenses and earnings based on past, present and expected operations Regulate corporate funds and accounts, establish budgets, approve expenditures and provide guidance to ensure the financial solvency Interpret financial data and recommend action required to manage costs to achieve budget and to improve systems, financial performance Supervise and coordinate month- and year-end closing activities, accounts payable/receivable, general ledger, payroll, treasury, bank reconciliations, fixed asset activity, debt activity, cash disbursements, invoicing/billing, customer credits and collections, perpetual inventory integrity, cost accounting, Human Resources, and Operations etc. Interface with outside audit firms, banks and lessors, casualty/liability insurance agents, credit card companies, and collection agencies Manage and comply with local, state, and federal financial reporting requirements and tax filings Educated management on strategies for minimizing tax liability Company Name May 2012 to July 2013 Corp. Accountant City , State Manage all accounting operations including billing/invoicing, A/R, A/P, cash disbursement, general ledger, payroll, cost accounting, inventory, and month-end close Prepared monthly and quarterly financial statements to executive management for long- term financial strategizing and provide financial analysis as needed Coordinated with external tax accountants for income tax preparation Worked with management to document and offset unusual expense variances in their respective areas Established and executed internal controls over the company's accounting and financial procedures Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines Collaborated extensively with auditors during preliminary and year-end audit processes Negotiated vendor agreements and review financial contracts, financing agreements and insurancepolicies Company Name August 2011 to May 2012 Graduate Assistant of Economic Department City , State Assisted faculty with academic research or contract research relating to macro and finance Conducted statistical analysis and the development, installation, or maintenance of information technology and large set data Supervised undergraduate and graduate classes. Company Name January 2010 to April 2010 Income Tax Preparer City , State Intermediate level certification accredited by Internal Revenue Service, Department of the Treasury Prepared Form 8843, Form 1040, Form 1040-EZ, Form W-2 and related schedules for communities and international students Education Ball State University 2012 Master of Science : Accounting City , State , United States Coursework in: Seminar in Financial Accounting Accounting Capstone Tax Planning and Research Attestation Principles and Practices Accounting Information Systems International Accounting Issues Seminar in Management Accounting Seminar in Professional Issues 3.5 of 4.0 GPA Member of Alpha Beta Psi Ball State University 2010 Bachelor of Science : Business Administration City , State , United States Coursework in: Intermediate Accounting 1 Intermediate Accounting 2 Income Tax Accounting ECON 201 Elementary Microeconomics ISOM 125 Micro Applications for Business Principles of Finance 1 Operations Management Managing Behavior in Organizations Business Policy and Strategic Management Principles of Marketing 3.2 of 4.0 GPA Languages Fluent in: English Mandarin Cantonese Technical Skills NetSuite, Epicor, Sage, Quickbooks, Office Master System, Peachtree, GLACIER Tax Prep, Intuit Payroll, ChasePaymentech, Word, Excel, Outlook ",ACCOUNTANT " SENIOR ACCOUNTANT Summary Experienced Senior Corporate Accountant dedicated to accounting and financial excellence, seeking to utilize skills and in-depth expertise in Accounting (GAAP), General Ledger Reconciliation, Variance Analysis, Financial Reporting, Team Management and Process Improvement to help achieve your company's goals. Highlights Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas Access Database Queries & data mining Proficient in Microsoft Office, MS Word, Outlook, PowerPoint SharePoint PeopleSoft knowledge - Queries & data mining Oracle InfoLease for Lease and Financial Accounting CITConnect Research Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research STAT- FSI Track Ultra Tax IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools QuickBooks Account reconciliation expert Financial statement analysis Working Knowledge of GAAP guidelines and Sarbanes-Oxley Recordkeeping expert Highly analytical & Detail Oriented Analytical reasoning Complex problem solving Solution-oriented Strong organizational skills Superior research skills Effective time management Thrives under pressure Independent worker Flexible and Valued team player General ledger accounting Public and private accounting General and tax accounting Education MBA : Business Administration, Accounting & Finance , 2001 University of North Florida － City , State , USA BBA - Accounting, CPA qualified candidate BBA - Finance, CFP qualified candidate Experience Senior Accountant September 2011 to November 2014 Company Name － City , State •Special Project: Clear aged variances from Fixed Maintenance & Prepaid Maintenance GL Accounts Starting in January 2014 reduced leasing contract variances for Fixed Pass-Through and Prepaid Maintenance accounts Worked with Project Manager and Financial Adjustments to clear aged variances Resulted in the development of the new process and GAO Variance Tool for tracking variances for Maintenance and other GL accounts by Financial Adjustments •Since taking over the Fixed Maintenance Recs in Oct. 2012: Researched and found causes of variances from 2006, 2007, 2008, 2009, 2010 and 2011 Worked with Financial Adjustments/ Funding to facilitate the review and clearance of issues Reduced specific large Vendor credits owed from over ($35,700.00) to $0 Reduced Payables on HOLD from over $96,000.00 to $0.00 Decreased the contract variances caused by incorrect dispositions over 365 days with balances from Over ($163,000.00) down to less than ($25,000.00) in balances from 2006-2011 Reduced overall outstanding aging variances aged under 60 days in the Bank Holding Company GL from over ($302,000.00) to less than ($900.00) and in the Bank GL from over ($111,000.00) to under $ 25.00 aged under 60 days (to be clawed back). Cleaned up and streamlined the Fixed Maintenance recs and procedures Exposed a flaw in the Funding process where Voided checks and failed ACH's were not routinely monitored and re-issued, and the process of monitoring Payments on HOLD to Dealers that owed CIT money, resulting in the new API process for setting up payables in a separate account from all GL accounts to track all payables, liabilities and receivables. •Special Project: Worked 3 months on a “Fire Project” for Corporate Accounting - Sales Tax Project with Corporate Sales Tax group to help streamline backlogged sales tax reports for filing. •Reviewed, analyzed and Reconciled Fixed Maintenance Receivable and Payable accounts; Prepaid Maintenance Payables, Receivables & Unearned Income accounts; Managed Net Investment accounts; Escheatment Accounts; Property Tax Reserve Accounts; Sales Tax Receivable, Sales Tax Payable, and Reserved Value Insurance accounts for Bank Holding Company and Bank. •Ensured balances were valid and appropriate supporting documentation exists in accordance with US GAAP and the company's procedures; Researched and cleared variances; collected and maintained documentation. •Reviewed, Analyzed, Reconciled and Cleared variances in a timely manner for all assigned accounts for Bank Holding Company and Bank for US and Mexico Business Units. •Prepared various reports for and worked with other department management and staff; worked with internal and external auditors and others to obtain and provide information •Responsible for month-end, quarter-end and year-end journal entries for General Ledger accounts for assigned accounts and uploaded journal entries for Corporate Finance GL accounts. •Reviewed, documented and updated existing processes and procedures; Created new procedures for new accounts/processes Established and implemented improvements to new and existing policies and procedures •Outstanding work ethic - possess high level of integrity - maintain absolute confidentiality •Results oriented – proven ability to handle multiple tasks and priorities •Communicated effectively with diverse staff at all levels of the organization •Proficient in Excel- Pivot Tables, V-Lookups, Formulas, Access Database Queries, Word, Outlook, PowerPoint, SharePoint, PeopleSoft, Oracle Corporate Tax Analyst January 2011 to November 2010 Company Name － City , State •Established excel spreadsheet project for Texas Unclaimed Property Penalty & Interest Assessment of over $1.7 million; determined dollar amount of unclaimed property reported per company, per branch and per representative; wrote 11 letters to Texas state controller to request penalty and interest abatement waivers due to economic conditions; received all waivers approved; saved the company over $1.7 million •Enabled the Unclaimed Property group to get all reports completed and sent out 2 weeks earlier than the previous year; Finalized (and submitted for approval) over 1000 California, Illinois, and Texas annual unclaimed property refund requests (the majority of all the requests for 2010); Contributed to the preparation and submission of from 750 to 1000 of the 50+ states 2010 Unclaimed Property Reports; •Reviewed, analyzed and reconciled 7 multi-million dollar trust accounts to the penny and numerous Operations G/L accounts; Consistently received grade of “A” from Treasury Department; Oracle; STAT; FSI Track; IMAGE Scanner; Asset Manager •Researched and documented issues as assigned; Q & A of documents to scan & scanned documents; Utilized various tax and legal research tools, i.e. CCH and Lexis-Nexis; Reviewed and coordinated refund requests and supporting documentation; Multi-state Unclaimed Property issues. Staff Accountant September 2009 to December 2009 Company Name － City , State •Public accounting; Accounting, Tax and Auditing Services; Compilations and Reviews •Tax preparation – individual 1040, 1120,1120S, K-1; 1065; federal and state; 940, 941, payroll tax; UCT-6 monthly state sales tax •Payroll tax and sales tax calculations, deposits, return preparation and e-filing for 12 business clients; •Monthly, quarterly and year-end bank reconciliation for 12 business clients and 3 trust accounts; G/L entries and adjustments and Financial Statement preparation •Bookkeeping, payroll, bill paying and check writing for the PA's trust accounts and several clients Financial Advisor November 2003 to September 2009 Company Name － City , State Series 7 & 66 Licenses, Life, Health & Variable Annuities License MBA, CRPC, CFP candidate, CPA candidate •Financial planning; comprehensive and target planning; asset allocation and investment selection and sales; 401k rollovers; retirement planning; wealth management; investment management; portfolio management; protection planning - life insurance, disability insurance, long term care insurance, health and HSA insurance; education planning; small business financial and retirement planning; estate planning issues; trust account management Skills Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas Access Database Queries & data mining Proficient in Microsoft Office, MS Word, Outlook, PowerPoint PeopleSoft use & knowledge - Queries & data mining Oracle experience SharePoint use experience InfoLease for Lease and Financial Accounting & CITConnect Research Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research - STAT- FSI Track - Ultra Tax - IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools - QuickBooks ",ACCOUNTANT " VOLUNTEER ACCOUNTANT Summary CPA candidate with 15+ years of strong financial accounting and audit experience and knowledge of Internal Control, Enterprise Risk Management and GL, PL, BS reconciliations, work papers, cost, cash control, AP and AR on different accounting software's. Participated in the coordination of financial planning and budget management functions Monitored and analyzed monthly operating results against budget Managed preparation of the official annual report of actual revenues, transfers, and expenses, financial outlooks and forecasts. Collaborated with department managers and corporate staff to develop business plans Created a guide of financial control and planning procedures Exceptional communication and interpersonal skills; adept in forming strong working relationships with diverse internal and external business partners Accounts receivable/payable, payroll, corporate expenses analysis, and taxes Proficiency in bookkeeping, reporting, journal entries, and account reconciliation Entrusted to process high responsibility tasks and to work independently Demonstrated professionalism when communicating with department managers, clients, and suppliers Interacted with a wide variety of personalities while developing business plans and preparing reports Supervised role mapping, workflows, and delegated tasks; oversaw work of coworkers which enhanced leadership, teamwork and team coordination abilities Strong quantitative technical and accounting skills Independently driven to accomplish immediate assigned goals and long term company objectives. Highlights Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert PeopleSoft knowledge Great Plains familiarity Complex problem solving Excellent managerial techniques Strong organizational skills SEC and call reporting proficiency General ledger accounting Expert in customer relations Superior research skills Flexible team player Advanced computer proficiency (PC and Mac) Effective time management Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience 11/2012 to 09/2013 Volunteer Accountant Company Name － City , State Federal compliance, review, and preparation of corporation, insurance, partnership and private foundation tax returns. Coordinate with fixed asset accountant the necessary information for correct tax depreciation calculations, review tax depreciation calculations and schedules for accuracy. Analyze accrual accounts for deductibility pertaining to the provision and tax return. Assist in the completion of the tax footnotes for the annual statements. Identify reportable transaction disclosures for consolidated tax return and prepare tax filings for new entities, dissolutions and liquidations and assist with audit requests, research and implementation of tax consequences. Participate in the implementation of new provision, fixed assets, and ERP systems. 05/2009 to 10/2012 Accountant Company Name － City , State Responsible for various general accounting duties including accounts payable, banking, check requests and special projects as needed. Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting, processed daily checks and various credits. Assisted with month-end close and financial reporting. Performed monthly reconciliation of all bank accounts, including reconciliation of deposits with accounts receivable. Maintaining accounting records and preparing accounts and management information for small businesses (accountancy); advising clients on business transactions, such as mergers and acquisitions (corporate finance); Advising clients on areas of business improvement, or dealing with insolvency; detecting and preventing fraud (forensic accounting); managing junior colleagues. 11/1997 to 05/2005 Accountant / Manager Company Name － City , State Performed periodic budgeting/modeling to project monthly cash requirements and prepared financial and regulatory reports required by laws and regulations for the addition and opening of offices in Ajman and Sharjah. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Executed accounts receivable reporting enhancements and reconciliation procedures in order to integrate QuickBooks accounting software and vision software. Managed accounting operations, accounting close, account reporting and reconciliations and received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Developed online invoicing procedures with several customers in order to streamline the accounts receivable process, which reduced invoice turn-around by a minimum of 30 days. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Education 8 2013 Masters of Business Administration : Accounting Keller Graduate School of Management － City , State , US 2014 Masters of Science : Accounting & Financial Management Keller Graduate School of Management － City , State , US Certificate in Essentials of Bookkeeping and Computerized Accounting New York City College Of Technology New York AND Holding NYS driving license of "" E "" type. Skills Proficient in Microsoft Office Suite, Access, QuickBooks, Turbo Tax, Vision Accounting Software, Peach Tree, Dac-Easy, Sage, PeopleSoft and advance Microsoft excel ",ACCOUNTANT " ACCOUNTANT II Professional Summary   Highly analytical, results-driven tax accounting specialist who works quickly and accurately under tight deadlines. Extensive knowledge of [Software program] . Skills Account reconciliation specialist Advanced bookkeeping skills Self-motivated professional Budget analysis Strong communication skills Superior attention to detail MS Office Suite Work History Accountant II , 09/2013 to Current Company Name – City , State Individually responsible for creating Standard Operating Procedure manual for Accounting department which is currently being used by the employees, new hires, executives and internal as well as external auditors. Solely responsible for creating and maintaining a monthly Statistical report that is generated through various banking transaction types, such as deposits, withdrawals, payments, different types of loans booked, transfers and the factors affecting membership at the Credit Union. I also analyze the report, looking for possible errors, researching the solution to the errors, correcting the errors and preparing the final report which is reviewed and utilized by the Board Members, the CEO and other senior staff members to make executive decisions. Responsible for reconciling and monitoring complex General Ledger transactions affecting assigned accounts, researching the differences and communicating outstanding items to appropriate personnel. Responsible for ensuring expenses are coded to appropriate General Ledger accounts and that payments are submitted to vendors in a timely manner. Responsible for developing and establishing procedures to ensure adequate controls for accounting functions are met. Responsible for maintaining Troubled Debt Restructured (TDRs) files for auto loan, credit card loan and mortgage loan accounts and for making necessary journal entries to record the recoveries in the books. Responsible for recurring journal entries. Responsible for maintaining accounting records and reports to ensure compliance using current GAAP principals and company policies. Human Resources and Compliance Assistant , 09/2011 to 08/2013 Company Name – City , State Assisted HR Generalist in structuring and implementing new procedures and policies for benefits, incentives and new hires. Maintained HR files and personnel files for 110 employees. Assisted HR Generalist in new hire orientation. Processed payroll for 110 employees in bi-weekly basis and prepared monthly, quarterly and yearly payroll report. Updated Compliance programs on regular basis. Maintained, assigned and tracked progress of completed course work for approximately 110 employees and 6 executives using the Better Value and Service (BVS) Learning Management System. Worked with Human Resource Specialist, Training Manager and department managers to ensure staff needs are met in line with compliance department's strategic goals and federal regulatory requirements. General administrative support to the Compliance/Training Manager to include gathering statistical data and the filing of various required regulatory reports. Track, record, and audit member accounts for money laundering or other suspicious account activities through use of Verafin automated anti-money laundering software. Accounting Assistant , 10/2010 to 08/2013 Company Name – City , State Responsible for entering approved bills into accounting system and processing checks, Automated Clearing House (ACH) and Electronic Funds Transfer (EFT) to make payments. Responsible for maintaining vendors' and accounts payable records including 1099's and W-9's. Responsible for preparing weekly reimbursement vouchers for business expenses and in charge of Corporate Visa Accounts for managers, executives and board members. Responsible for processing Share Drafts and Daily Balancing of ending cash totals for all the branches. Provided back up support to all the accountant positions and assisted with accounting department projects as needed. Education Bachelor of Science : Accounting Business Administration , 5 2011 University of Maryland University College, Shady Grove Center - Accounting Business Administration Associate of Arts : Business Management , 5 2009 Montgomery College - Business Management Affiliations Volunteered at the Cherry Blossom Festival 2012 - 2013 Association of Government Accounting (AGA) Scholarship Recipient 2010 Student Council Member, Universities at Shady grove 2009 - 2011 Skills Accounting, accountant, Accounting Software, accounts payable, administrative support, banking, benefits, bi, Credit, Electronic Funds Transfer, filing, General Ledger, Human Resource, HR, MS Access, MS Excel, money, MS Power Point, MS Word, payroll, Peachtree, personnel, policies, progress, QuickBooks, reconciling, researching, Sage, strategic ",ACCOUNTANT " SENIOR ACCOUNTANT Summary SEASONED PROFESSIONAL WITH A PROVEN ABILITY TO PERFORM CRITICAL ACCOUNTING FUNCTIONS TO MEET BUSINESS NEEDS AND ENSURE REGULATORY COMPLIANCE FOR CORPORATIONS IN ENERGY INDUSTRY (POWER, GAS, CRUDE/FUEL OIL AND OTHERS). IN-DEPTH KNOWLEDGE OF ACCOUNTING PRINCIPLES AND PRACTICES, INCLUDING COMMODITY AND CASH SETTLEMENTS, TAX/FINANCIAL PLANNING, FISCAL ANALYSIS, ACCOUNT RECONCILIATION, MONTH/YEAR-END CLOSING, COMPLIANCE MANAGEMENT. FAST LEARNER WITH EXCEPTIONAL COMMUNICATION AND INTERPERSONAL SKILLS; ABLE TO BUILD RELATIONSHIPS WITH INDIVIDUALS AT ALL LEVELS-FROM FRONT-LINE STAFF TO THE CEO. TECH-SAVVY, PEOPLE-ORIENTED LEADER WITH 15+ YEARS IN ACCOUNTING AND PRIOR EXPERIENCE AS PART OF A LANDMARK FOOD SERVICE FAMILY BUSINESS IN HOUSTON. AREAS OF EMPHASIS: Accounting Management (AP, AR, GL) Budget, Performance & Variance Analysis Commodity Settlements Internal & External Audits SOX Compliance System Implementation & Optimization P&L Analysis & Reporting Gathering, Processing & Analyzing Data Internal & Fiscal Controls Financial Statement Preparation Cash Management & Account Reconciliation Tax Planning & Management ASPIRE (Accountability, Safety, Passion, Integrity, Respect & Esprit de Corp) Highlights MS Office, Oracle, Hyperion, Hyperion Retrieve, SAP, MerrillReports, DST, Bloomberg, PeopleSoft, IDC, Seagate Crystal Reports, Fundstation, Nucleus, Allegro, Citrix, A/P and A/R EDMS Experience March 2006 to June 2014 Company Name City , State Senior Accountant Managed accounting functions for power and gas company with a fleet of highly efficient power plants (93 natural gas and natural gas/steam cogeneration plants currently in operation or under construction) that provide 29K megawatts of clean, reliable electricity in 20 US states and Canada. Managed and executed accounting, treasury and administrative functions in fast-paced setting. Performed month-end close, journal entries (including non-standard entries), account and balance sheet reconciliations, variance analysis and forecasting functions. Executed commodity settlements to resolve pricing disputes, volume variances and other issues. Drafted invoices based on contractual agreements, and reported status and activity of Northeast U.S. plants to corporate offices. Prepared FERC reporting for plants with routine and non-routine accruals. Interacted with IT, scheduling, deal capture, legal, trading, commercial/ plant/business managers and other teams on daily basis. Selected Contributions: Successfully collaborated with plant accountants, gas schedulers and traders in interpreting and resolving challenges that arose between the company's Commercial Group and individual plants. Partnered with the Credit Group in managing prepayment and margin settlements, and coordinating long-term deposits. Gathered data, validated accuracy and prepared files for estimates, journal entries, recurring transactions and other financial management and accounting tasks. Planned and facilitated internal and third-party audit procedures, and maintained Sarbanes-Oxley (SOX) documentation to comply with internal controls. Expertly reconciled CES Margin Call deposit activity, which involved prepaid accounts and other liabilities, and roll-forward FRS quarterly and yearly schedules. As part of month-end closings, researched differences between financial and trading systems, and developed a margin to assist the Financial Accounting team. Participated in monthly calls regarding the operational status of plant facilities, and to coordinate complex accounting functions (General Ledger, AP/AR, month/year-end closings and other matters). Skillfully reconciled the Nucleus Trading System to PeopleSoft 9.1 financials, and further reconciled data to the GL to accurately document gross margin. October 2005 to March 2006 Company Name City , State Accountant / Analyst Performed accounting activities during a period of significant corporate change, as Borden Chemical, Inc., Resolution Performance Products, LLC and Resolution Specialty Materials, LLC merged with Bakelite AG to form the world's-largest producer of thermosetting resins with more than $4B in annual revenue. Managed accounting processes (AP/AR and account updates/reconciliations) with speed and accuracy. Interfaced with vendors and customers in resolving discrepancies and billing issues. Trained and mentored newly hired staff. Streamlined day-to-day procedures. Selected Contributions:. Defined and implemented highly efficient A/P processes and documentation. Liaised clients to seamlessly initiate Electronic Data Management System (EDMS) functions. March 2005 to October 2005 Company Name City , State Accountant Provided accounting expertise and support for investment management firm with $129B assets under management. Prepared quarterly, semiannual and annual financial statements, and oversaw SEC and other regulatory filings for 145 investment portfolios (64 retail funds, 28 variable annuity funds, 32 sub-advised funds, one contractual plan, one separately managed account and seven AIM private asset management portfolios. Met financial reporting disclosure requirements. Selected Contributions:. Identified and analyzed accounting and reporting errors, and recommended revisions as well as process improvements to eliminate redundant issues. Entrusted with the timely and accurate execution of financial statements and schedules, MD&As, expense ratios, total returns, report production processes, advisor compensation, fee tables, financial information and many other accounting tasks. July 2000 to August 2004 Company Name City , State Analyst / Rotation Conducted pre-bankruptcy accounting and financial analysis, and post-bankruptcy claims compression tasks for former provider of natural gas, electricity and communications products and services to the wholesale and retail markets. Prioritized and completed the full range of accounting actions, such as consolidating financial statements, reconciling accounts, preparing balance sheet summaries, schedules and annual reports. Coordinated and facilitated audits; systematically isolated, researched and resolved issues. Analyzed variances. Performed month-end closing processes. Enforced GAAP guidelines. Assisted in SEC filings. Selected Contributions: After bankruptcy proceedings, analyzed, reconciled and negotiated settlements of $.75B of the company's $100B+ claims filed against debtor entities, and secured agreements with claimants to resolve claims. Cooperated with governmental inquiries/investigations; worked diligently to minimize liabilities. Built the foundation for success with Antonio's Flying Pizza and Italian Restaurant, a multigenerational family business and landmark restaurant in Houston. Gained valuable experience at all levels of business and financial operations, beginning at the ground floor and advancing to Vice President. Education 1 1999 UNIVERSITY OF HOUSTON City , State Accountancy BBA GPA: Magna Cum Laude ~ Awarded GPA Improvement Scholarship Accountancy Magna Cum Laude ~ Awarded GPA Improvement Scholarship Credentials & Training: Notary Public ~ Texas Real Estate Salesperson License ~ ACE Yellow Belt Training ~ CPR Certified ~ Super User Training in PeopleSoft 7.5 to 9.0 ~ Communication and Interpersonal Skills Personal Information Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) . continued. Languages Fluent in Italian and dual US and Italian citizen ~ Conversational in Spanish Skills accounting, accruals, administrative, AP, A/P, AR, asset management, balance sheet, billing, Bloomberg, Citrix, closing, Interpersonal Skills, CPR Certified, Credit, Seagate Crystal Reports, clients, Data Management, documentation, fast, financials, financial, financial management and accounting, Financial Accounting, financial analysis, financial reporting, financial statements, forecasting, funds, General Ledger, GL, Hyperion, investment management, Italian, legal, managing, Materials, MS Office, natural gas, Notary Public, Oracle, PeopleSoft, PeopleSoft 7.5, PeopleSoft 9.1, pricing, processes, producer, Real Estate, reconciling, reporting, retail, SAP, Sarbanes-Oxley, scheduling, settlements, Spanish, tables, User Training, trading systems, Trading System, treasury, annual reports, year-end Additional Information Community Involvement: Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) . continued. ",ACCOUNTANT " SENIOR ACCOUNTANT Professional Summary Detail-oriented Accountant with 11 years effectively maintaining accurate accounting information for large-scale financial organizations. Skills Strong communication skills ERP (Enterprise Resource Planning) software Certified Public Accountant (CPA) QuickBooks expert Superior attention to detail Account reconciliation specialist MS Office Suite Budget analysis Self-motivated professional Advanced bookkeeping skills SAP expertise MS Office Suite Work History Senior Accountant 06/2011 to Current Company Name – City , State Management of high level accounts including 280 endowment records totaling $85+ million and a private golf club account. Oversight includes general ledger account activity, gift agreements, schedules, reconciliation, wire transfers, journal entries, and the ongoing accurate analysis of all financial activity. Record monthly investment activity, including purchases, sales, interest, dividends, fees, as well as realized gains/losses and unrealized gains/losses. Submit clear and concise monthly revenue and expense reports to a partnered government entity (Broward County Library), ensuring that information are precise and complete. Assist with annual year-end audit, interfacing with auditors and providing documentation/explanation as needed. Preparation of audited financial statements for Broward County Library, including footnote preparation. Review and reconcile NSU Museum of Arts monthly financial statement for senior management review. Record, verify, and reconcile, weekly deposits for a parking garage revenue account. Reconcile a cash advance account and reduce outstanding items by reviewing employee expense reports to determine status of the account (refund versus reimbursement). Prepare detailed schedules and reconciliations required for NSU's Annual Institutional Cost Allocation, which is used for budgeting and fundraising goals. Preparation of reconciliations, account analysis, and other materials required for extensive month-end and year-end closing processes. Analyzing and reconciling payroll general ledger accounts as well as preparing month-end payroll accrual journal entry. Assist in the development and coordination of activities related to multi-million dollar grants and clinical trial contracts including contract review, determination of account classification, analysis direct/indirect costs, and process related journal entries. Respond to management inquiries and assist on special projects or other administrative tasks. Created periodic reports comparing budgeted costs to actual costs. Staff Accountant 12/2005 to 06/2011 Company Name – City , State Accounting Clerk 12/2005 to 06/2011 Company Name – City , State Accounting Clerk 01/2005 to 07/2012 Company Name – City , State Prepared accurate and complete monthly financial statements for senior management, including preliminary work with journal entries, analysis, and reconciliations to accurately close month-end periods. Processed bi-weekly payroll, including compilation and input of employee timesheets into ADP, prepared payroll tax deposits, reconciled balances, and performed month-end close. Coordinated the bank statement review and reconciliation for multiple bank accounts. Supervised accounts payable function to ensure that correct account codes were used for expense items and capitalization. Responsible for accounts receivables including analyzing accounts and contacting past due clients to work out payment plans. Managed fixed asset additions, deletions, transfers, and modifications. Prepared, processed, and submitted all 1099s & 1096s Federal Tax Forms reflecting the accurate compilation and summary of employee/vendor data. Prepared daily and monthly cash flow analysis, Annual Personal Property, as well as Sales and Use Tax Returns for senior management review. Education Master of Accounting & Financial Management : 2012 Keller Graduate School of Management of DeVry University - City , State GPA: GPA: 3.91 GPA: 3.91 Master of Business Administration : 1 2011 - Bachelor of Science : Technical Management Accounting 1 2010 Keller Graduate School of Management of DeVry University - City , State GPA: GPA: 3.96 magna cum laude GPA: 3.96 Technical Management magna cum laude Accounting DeVry University - City , State GPA: GPA: 3.79 GPA: 3.79 Skills Accounting, accounts payable, accounts receivables, accrual, administrative, ADP, Arts, budgeting, bi, cash flow, closing, concise, contracts, Certified Public Accountant, CPA, clients, documentation, senior management, financial, Financial Management, financial statements, Forms, fundraising, general ledger, government, grants, materials, Microsoft Office, Enterprise, Oracle, payroll, PeopleSoft, processes, QuickBooks, reconciling, Sales, SAP, Solomon, Tax, year-end ",ACCOUNTANT " PAYROLL ACCOUNTANT Summary Has a strong work ethic with over 7+ years working in a fast paced environment providing high level support for senior management and various department teams. Extremely experienced in handling Administrative, Accounting, Payroll, Human Resources, and clerical tasks. Excellent at multi- tasking effectively, implementing decisions, enhancing productivity, meeting companies' goals and deadlines, and working in an individual and team work environment with little oversight. My business background allowed me to obtain the skills to be very organized, detailed- orientated,  professional, confidential, trustworthy, patient, helpful, trainable, dependable, and resourceful. Highlights Microsoft office (Word, Excel, PowerPoint); internet and Outlook QuickBooks SKILLS: QuickBooks, pivot tables, PeopleSoft, People Tools, Microsoft office, CSC Point IN system, and Pro Series Strong interpersonal, analytical, problem analysis, technical, organizational, communication, and data entry skills. Journel entries sap professionalism, adaptable, and trainable. Efficiently able to multitask while adequately consistent with prioritizing tasks Strong leadership with great attention to detail for optimal results Experience Payroll Accountant Apr 2014 to Current Company Name － City , State ●     Processed and managed payroll for over 500+ union and non-union employees on bi-weekly basis ●     Worked closely with CFO and Controller handling month end close projects, audit, and other special projects. ●     Mentored and trained C-level, Managers, and Staff on ADP (Human Resources and Payroll process functions). ●     Maintained a system of confidentiality and internal control safe guarded policies with compliance to GAAP. ●     Coordinated as well as trained both HR and Finance team with inputting new hires, terminations, benefits deductions, tax exemptions, accruals, payouts, union, PTO, and salary information in ADP. ●     Main point of contact when answering payroll inquiries professionally via phone, emails, and in person. ●     Monitored and kept track of employee wages, hours, PTO, deductions, accruals, taxes, and other data in ADP. ●     Prepared daily, quarterly, monthly, and annual reports (Payroll Template, NYS45, 1095, W-2, Journal entries, Overtime, Hours, and Inventory report) for CFO, Controller, head of each clinic department analysis. ●     Reconciled START 4 bank accounts, pensions, payroll summary, 403b, and garnishment deduction payments. ●     Handled submitting Voya payments, garnishment check payments, sorting and distributing employees' paycheck. ●     Implemented new payroll processes to reduce having payroll discrepancies and cutting manual checks. ●     Generated and provided various reports for upper management analysis upon request in ADP for each pay period. Received, filed and processed paperwork and documents for on-boarding employees. Assisted in implementing [Type] program which decreased payroll errors [Number] %. Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings. Reduced payroll accrual processing time [Number] % by using payroll reports and [Software] . Constructed leave pay schedules, processed payroll garnishments and worked closely with Human Resources to pay out bonuses, severances, service awards and special payments.  ​ ​ Accounts Receivable Nov 2013 to Apr 2014 Company Name － City , State Created payment entries and batches of over 800 invoices. Handled the checks and kept record of all the Cash received in excel. Aided in creating and sending out Notice of Cancellation letters to companies with overdue accounts. Resolved in getting the company 100% caught up with cancellation letters to 1000+ past due accounts. Managed to get 80% of incoming profits from overdue accounts. Accounting/Finance Intern Jul 2013 to Aug 2013 Company Name － City , State Retrieved, posted, printed, and inputted journal entries. Assisted with bank reconciliation, and inserting data for company books. Attentive in handling daily cash sheets, weekly A/P outlays, and running A/R, A/P, and G/L queries in excel. Main Accomplishments:. Gained functionally overview of daily operations of Accounting/Finance daily tasks. Accounting Assistant Sep 2012 to Feb 2013 Company Name － City , State Aided the A/R and A/P department with reconciliation of 100+ invoices per day using excel. Matched, Coded, and batched invoices received and given to me by supervisor. Created, prepared, and organized files and documents for easy retrieval for my coworkers and supervisor. Main Accomplishments:. Helped organize files and folders for Auditors in a timely neat fashion. Recorded and kept record of all invoices. Administrative Assistant Mar 2008 to Apr 2011 Company Name － City , State Prepared and sent over 100+ registration papers making sure everyone received timely and complete information. Managed, filed, organized, and retrieved 1000+ students and staffs files with respect to confidentiality. Successfully aided in helping 100+ students per week with inquiries regarding registration. Successfully organized over 200 files for easy access for my supervisor, coworkers and professors. Education Bachelor of Science , Accounting May 2014 William Paterson University － City , State GPA: GPA: 3.3 Accounting GPA: 3.3 Work History Company Name Skills ACCOUNTING, A/P, attention to detail, bank reconciliation, INTERPERSONAL, data entry, fashion, Finance, general ledger, leadership, letters, access, Excel, Microsoft office, Outlook, PowerPoint, Word, neat, organizational, PeopleSoft, problem analysis, QuickBooks, reconciling, sap, supervisor, tables ",ACCOUNTANT " SENIOR ACCOUNTANT Experience Senior Accountant , 01/2019 to Current Company Name – City , State Work with business clients on preparation of payroll tax returns, income tax returns. Perform monthly bank reconciliations, credit card statement reconciliations. Meet with new clients to discuss their needs and build a proposal for our services. Set up tax accounts with proper state and federal agencies. Process payroll for clients including depositing of 941 taxes. File sales tax returns. Respond to client requests in a timely manner. Prepare financial statements and financial packages for clients. Work with banking officers to help clients secure funding. Work with clients to prepare annual budgets. Daily Accounting and bookkeeping needs in QuickBooks. Serve as lead Accountant for a wide variety of businesses. Set up loans and ensure proper amortization for tax benefits. Balance Sheet reconciliations. Trial Balance reconciliations. File quarterly payroll returns. Senior Accountant/Financial Analyst , 06/2017 to 01/2019 Company Name – City , State Maintained financial statements and reporting in QuickBooks for 6 different entities Responsible for full accounting cycle work on a monthly basis Made GL entries and adjustments to reflect daily activity of 6 different finance companies Insured the accuracy and integrity of financial statements Audited cash and credit card payments in bank account against cash and credit card receipts Audited Cash Drawer reports for accuracy and to ensure proper use of funds Tracked daily activities of 6 different finance companies using bank records and a CRM system Audited inventory and reconciled against titles and contracts to ensure 100% accuracy Completed the monthly close process on time Reconciled bank statements for 6 different finance companies Revenue Cycle Analyst , 08/2016 to 05/2017 Company Name – City , State Vivere Health is a private company specializing in fertility treatments. Vivere currently operates surgical centers and labs in 7 states and expanding. Current revenues are $60million), Compute, verify, and report to Accounting monthly revenue for all locations. Calculate and report volumes to operational and executive leadership. Verify contractual allowances pertaining to insurance contracts/payments. Ad Hoc reporting requests from operational, development, and executive leadership. Financial planning and analysis for expansion projects. Revenue Cycle reporting for VP of Revenue Cycle. Maintained compliance of revenue recognition under ASC 606. Built custom reports in Excel and Adaptive for C suite executives. Financial Analyst , 03/2015 to 07/2016 Company Name – City , State Community Health Systems is a publicly traded company owning/leasing, and operating 199 hospitals in 29 states in the U.S. Along with home health, hospice, and physician services. 2014 annual revenue was $18.8 billion, Supported the management team with bi-weekly and monthly conference calls with hospitals through the preparation, review, analysis and validation of reports and analysis. Assisted management team in the monitoring of the financial performance of weekly and monthly key indicators by gathering accurate data through a variety of database products. Track and prepare reports indicating weekly, monthly, and quarterly revenue recovery within the contract management and compliance division. Collaborate with division leaders to improve revenue cycle management and revenue recovery within PCCM. Preparation of annual budget. Responsible for the accuracy and validity of $40.8 million in annual revenue in compliance with ASC 606. Database management of PCCM to include 199 hospitals and $45 million in current inventory of contractual revenue. Relational database management. Financial Analyst , 04/2011 to 05/2014 Company Name – City , State (1st America is a single member limited liability corporation that covers all of southern Georgia for DME, home oxygen, and IV therapy 2013 revenue was $450 million), Conducted comprehensive financial audits, federal and state compliance audits, and agreed upon procedures Responsible for all general ledger activity, reconciliations, and cash activities Performed analytical procedures/investigations to detect unusual financial statement relationships Performed internal control and substantive testing Identified and communicated accounting and auditing matters to Directors and Owner Identified alternate revenue streams and capture through forensic review of records, resulting in $7 million plus in new revenue Managing Partner/Controller , 02/2001 to 06/2011 Company Name – City , State Charley O'Corley's is a single member limited liability corporation that served the Lowndes and surrounding area Annual revenue was $25million.), Purchased business in 2001 and grew revenue from $400,000 to $25 million Managed financial statement preparation, inventory procurement and all financial, human resource and entertainment aspects of the operation Worked with CPA on preparation of all tax returns, 1065, 1040A, and state returns Expanded business from one location to twelve locations Managed 350 employees on a seven day a week, three shift schedules Responsible for all compliance measures with federal, state, city and county regulatory bodies Work History Senior Accountant , 01/2019 to Current Company Name – City , State Work with business clients on preparation of payroll tax returns, income tax returns. Perform monthly bank reconciliations, credit card statement reconciliations. Meet with new clients to discuss their needs and build a proposal for our services. Set up tax accounts with proper state and federal agencies. Process payroll for clients including depositing of 941 taxes. File sales tax returns. Respond to client requests in a timely manner. Prepare financial statements and financial packages for clients. Work with banking officers to help clients secure funding. Work with clients to prepare annual budgets. Daily Accounting and bookkeeping needs in QuickBooks. Serve as lead Accountant for a wide variety of businesses. Set up loans and ensure proper amortization for tax benefits. Balance Sheet reconciliations. Trial Balance reconciliations. File quarterly payroll returns. Senior Accountant/Financial Analyst , 06/2017 to 01/2019 Company Name – City , State Maintained financial statements and reporting in QuickBooks for 6 different entities. Responsible for full accounting cycle work on a monthly basis. Made GL entries and adjustments to reflect daily activity of 6 different finance companies. Insured the accuracy and integrity of financial statements. Audited cash and credit card payments in bank account against cash and credit card receipts. Audited Cash Drawer reports for accuracy and to ensure proper use of funds. Tracked daily activities of 6 different finance companies using bank records and a CRM system. Audited inventory and reconciled against titles and contracts to ensure 100% accuracy. Completed the monthly close process on time. Reconciled bank statements for 6 different finance companies. Revenue Cycle Analyst , 08/2016 to 05/2017 Company Name – City , State Vivere Health is a private company specializing in fertility treatments. Vivere currently operates surgical centers and labs in 7 states and expanding. Current revenues are $60million), Compute, verify, and report to Accounting monthly revenue for all locations. Calculate and report volumes to operational and executive leadership. Verify contractual allowances pertaining to insurance contracts/payments. Ad Hoc reporting requests from operational, development, and executive leadership. Financial planning and analysis for expansion projects. Revenue Cycle reporting for VP of Revenue Cycle. Maintained compliance of revenue recognition under ASC 606. Built custom reports in Excel and Adaptive for C suite executives. Financial Analyst , 03/2015 to 07/2016 Company Name – City , State Community Health Systems is a publicly traded company owning/leasing, and operating 199 hospitals in 29 states in the U.S. Along with home health, hospice, and physician services. 2014 annual revenue was $18.8 billion, Supported the management team with bi-weekly and monthly conference calls with hospitals through the preparation, review, analysis and validation of reports and analysis. Assisted management team in the monitoring of the financial performance of weekly and monthly key indicators by gathering accurate data through a variety of database products. Track and prepare reports indicating weekly, monthly, and quarterly revenue recovery within the contract management and compliance division. Collaborate with division leaders to improve revenue cycle management and revenue recovery within PCCM. Preparation of annual budget. Responsible for the accuracy and validity of $40.8 million in annual revenue in compliance with ASC 606. Database management of PCCM to include 199 hospitals and $45 million in current inventory of contractual revenue. Relational database management. Financial Analyst , 04/2011 to 05/2014 Company Name – City , State (1st America is a single member limited liability corporation that covers all of southern Georgia for DME, home oxygen, and IV therapy. 2013 revenue was $450 million), Conducted comprehensive financial audits, federal and state compliance audits, and agreed upon procedures. Responsible for all general ledger activity, reconciliations, and cash activities. Performed analytical procedures/investigations to detect unusual financial statement relationships. Performed internal control and substantive testing. Identified and communicated accounting and auditing matters to Directors and Owner. Identified alternate revenue streams and capture through forensic review of records, resulting in $7 million plus in new revenue. Managing Partner/Controller , 02/2001 to 06/2011 Company Name – City , State Charley O'Corley's is a single member limited liability corporation that served the Lowndes and surrounding area. Annual revenue was $25million.), Purchased business in 2001 and grew revenue from $400,000 to $25 million. Managed financial statement preparation, inventory procurement and all financial, human resource and entertainment aspects of the operation. Worked with CPA on preparation of all tax returns, 1065, 1040A, and state returns. Expanded business from one location to twelve locations. Managed 350 employees on a seven day a week, three shift schedules. Responsible for all compliance measures with federal, state, city and county regulatory bodies. Education Bachelor of Business Administration : Accounting , 12/2014 Valdosta State University - City GPA: 3.7 Summary Financial and Accounting professional with expertise in financial analysis, audit, compliance, financial accounting, forecasting, budgeting, and procurement in the healthcare industry. Strong working knowledge of GAAP, FASB, SOX, and ASC 606 procedures. Exceptional analytical ability and problem-solving skills, analysis and solutions of complex problems in conjunction with managing financial outputs, managing teams to achieve defined outcomes with over 15 years' experience in a variety of organizational roles. Advanced knowledge of Microsoft toolsets. Results oriented with proven track record of quick learning ability, increased responsibilities and rapid advancement. Highlights Power User of Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct Accounting, Hyperion Accountant, Insurance Ad, Inventory Auditing, Leadership Trial Balance, Microsoft Excel Balance Sheet, Excel Monthly bank reconciliations, Payroll Banking, Process payroll Benefits, Procurement Bookkeeping, Proposal Budgets, QuickBooks Budget, Relational database Bi, Reporting C, Revenue recognition Community Health, Sage Compliance audits, Sales Contract management, Tax Contracts, Taxes CPA, Tax returns Credit, Therapy CRM, Validation Client Clients Database Database management Finance Financial Financial audits Financial planning and analysis Financial statement preparation Financial statements Prepare financial statements Funds General ledger GL Great Plains Home health Hospice Human resource Skills Power User of Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct, Accounting, Accountant, Ad, auditing, Trial Balance, Balance Sheet, monthly bank reconciliations, banking, benefits, bookkeeping, budgets, budget, bi, C, Community Health, compliance audits, contract management, contracts, CPA, credit, CRM, client, clients, database, Database management, finance, financial, financial audits, Financial planning and analysis, financial statement preparation, financial statements, Prepare financial statements, funds, general ledger, GL, Great Plains, home health, hospice, human resource, Hyperion, insurance, inventory, leadership, Microsoft Excel, Excel, payroll, Process payroll, procurement, proposal, QuickBooks, Relational database, reporting, revenue recognition, Sage, sales, tax, taxes, tax returns, therapy, validation ",ACCOUNTANT " ACCOUNTANT II Accomplishments Military Training Certificate, 2005; PNC Conversation: Deep Dive into Savings and Investment training 2012; Operational and Soundness Training 2013; Employee of the month (November) at PNC Bank 2011; Employee of the Quarter at PNC Bank 2011; Retail Banking Achievement Award 2012;. NMLS- Nationwide Mortgage Licensing System, 2013. Supervision Supervised team of two staff members.  Professional Summary Detail-oriented Accountant with 5 years effectively maintaining accurate accounting information for large-scale financial organizations. Skills Superior attention to detail Invoice coding familiarity QuickBooks expert Self-motivated professional Strong communication skills Accounting operations professional Cash flow analysis Data trending knowledge Advanced bookkeeping skills Work History Accountant II , 02/2017 to Current Company Name – City , State Responsible for preparing and posting entries for the daily posting packet. Verifies and balances system originated interfaces and posts non-system generated transactions prepared from other sources. System originated interfaces refers to the Credit Union owned system as well as external systems, such as shared branching and ATM transaction networks. A monitor flow of credit union transactions from the various supporting systems into and out of the general ledger daily, and identifies and resolves errors, omissions, and irregularities to provide accurate records for TFCU and its service organizations. Calculates and posts month end and year-end accruals as needed. Responsible for maintaining fixed assets and prepaid sub-ledger accounts. Prepares budget variance reports for various departments as assigned. Works with that department manager in preparation of annual budget. Responds to inquiries from that manager regarding budgeted and actual expenses. Prepares analyses as requested by manager and other departments. Manages the accounts payable function - including employee/volunteer reimbursement - from processing incoming invoices, through cost center coding, approval by appropriate party, input into the system, to check preparation and mailing. Identifies vendors requiring an IRS Form 1099 and prepares the form and transmittal. Manages the Corporate VISA accounts for managers and volunteers, including ordering and canceling cards, processing corporate Visa accounts for payment, and resolving discrepancies. Along with other Finance Department staff, processes outgoing and incoming wires, verifies those wires have all required documentation, and works with branch staff to ensure incoming wires are posted and resolve issues. Responsible for assisting with the preparation of financial statements. Accountant , 06/2015 to 02/2017 Company Name – City , State 40hrs Coordinate and supervise employees within Accounts Payable interacting with internal customers and external suppliers monitoring all controls. Oversee employee business expense processing for multiple business units leading projects such as system testing and implementation. Communicate accounting policies practices and procedures with department manager's vendors and internal customers to ensure compliance. Maintains knowledge of all Credit Union processes which affect the general ledger, including share drafts, ACH, wire transfers, ATM, Federal Reserve, and Credit Cards. Responsible for reconciliation of the clearing accounts, including vault, transfer, on us, bond clearing and cashier check clearing among it's stock ownership. Responsible for preparing month end and posting entries. Responsible for assisting with the preparation of financial statements. Prepare verified processed and maintained a variety of order reconciliation functions. Use office automated systems to input data generate reports conduct investigations and respond to inquiries. Maintains records for vendors and accounts payable, including 1099s and corporate Visa accounts. Accountant , 08/2013 to 06/2015 Company Name – City , State 40hrs Perform a variety of support duties related to the accounting function within the credit union; assisting the accounting team in maintaining the financial, statistical, and accounting records; Accounts Payable processing; posting general ledger entries; reconciling general ledger accounts as assigned and miscellaneous filing/scanning of checks, invoices and branch daily work. Prepare daily cash flow, examined, and analyzed accounting record, financial statements, ACH, wires, and other financial reports to assess accuracy, completeness, and conformation to reporting and procedural standards. Responsible and supervised two Accounting Clerks Staff, scheduling shifts, assigning responsibilities, answering questions, solving problems, helping with complex transactions and sensitive member relations issues or concerns. Articulate policies and procedures to members and department staff Maintains files, including filing of general ledger journal vouchers, account payable documentation, and other miscellaneous fillings. Print daily account payable checks and inserts checks and invoices into envelopes for mailing. Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer. Responsible for ensuring staff are adequately trained in all phases of their jobs; and informed regarding all credit union products and services Effectively research, track, and resolve or properly refer accounting or documentation problems and discrepancies. Maintains regular contact with other departments to obtain and convey information and/or to correct transactions. Order cash from the Federal Reserve for the branches and ATMs in a timely manner. Financial Service Representative/ Back-up Supervisor , 01/2011 to 08/2013 Company Name – City 40hrs Provided customers with prompt, accurate, courteous and professional banking service. Identified and referred sales opportunities to Relationship Bankers about products and services. Utilized several mediums such as phone and emails to help customers. Assisted customers with opening and closing of accounts. Answered and resolved problems that are within my authority. Accepted and processed loan applications and conduct loan interviews. Assisted members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Maintained proper cash levels at the branch. Responsible for cash shipments to and from main office to the branch. Processed all commercial deposits, balanced vault daily. Responsible for equipment maintenance; assisted staff with balancing problems. Did random spot check with staff to ensure cash levels are within predetermined branch limits. Education Bachelor of Science Degree : Finance , May 2010 University of Maryland - State Finance Skills Accounting, Accounting System, accounts payable, accruals, Articulate, ATM, banking, budget, Business Intelligence, calculator, cash flow, cashier, closing, Credit, documentation, equipment maintenance, filing, Finance, Financial, financial reports, financial statements, preparation of financial statements, fixed assets, funds, general ledger, general ledger accounts, ledger, mailing, Access, Excel, Microsoft Office, office, PowerPoint, Microsoft Word, Works, networks, PeopleSoft, policies, processes, coding, receiving, reconciling, Maintains files, reporting, research, sales, scanning, scheduling, phone, year-end ",ACCOUNTANT " STAFF ACCOUNTANT Summary EXPERIENCED ACCOUNTANT with more than 15 years of accounting and financial analysis experience. Expertise in budgeting and economic analysis, financial reporting, and resource analysis/optimization. Solid record of performance managing analytical studies, key initiatives, and high-profile performance improvement projects. Technical expert and analyst on complex program issues. Solid critical thinking, problem-solving, research and liaison skills. Recognized for outstanding communication skills, flexibility, keen political savvy, sense of humor, and leadership abilities. AREAS OF EXPERTISE: Accounting; financial analysis; program evaluation and management; strategic and operations planning and streamlining; operations management; workforce analysis and manpower planning; operational, financial, and compliance auditing; profit/revenue analysis; internal control reviews; process improvement and simplification; team and project leadership; quantitative/qualitative analysis; risk and feasibility assessment and management; database management; statistical analysis; technical, regulatory and best practices research; Skills Lawson, Invision, QuickBooks, MS Word, Excel, PowerPoint, Lotus Notes, and Meditech Experience 01/2001 to 02/2011 STAFF ACCOUNTANT Company Name － City 40 hours/week, ANALYZED FINANCIAL REPORTS AND PROGRAMS TO RESOLVE PROBLEMS. Formatted and prepare internal financial reports for various entities. Monitored and researched significant revenue and budget variances, including actual costs versus budgeted costs, recommending alternative courses of action. Resolved complex issues involving multiple aspects of financial management. Reviewed policies and principles to plan and develop financial controls and made changes and additions to cost allocation codes. ANALYZED AND RECONCILED A VARIETY OF ACCOUNTS AND TRANSACTIONS: Monitored, reconciled, researched, analyzed and quickly responded to inquiries on balance sheet accounts. Updated monthly schedules for fixed assets and presented findings to senior management. Reconciled payroll tax withholdings and processing. Prepared monthly journal entries to record fixed asset activity and maintained construction in progress accounts. Assisted in researching and resolving variances on reports. Provided financial statements and prepared reports of statements. ADVISED SENIOR MANAGEMENT on financial-related issues based on technical expertise. Identified challenges and determine appropriate corrective action. RECOMMENDED PROCESS IMPROVEMENTS by continually researching, analyzing and monitoring internal controls, financial systems, and accounting practices. Recommended new processes to improve the efficiency and accuracy of fund execution, monitoring, control, and account maintenance. ATTENTION TO DETAIL: PREPARED, RECONCILED AND SUBMITTED TRANSACTIONS: Tracked, updated, reconciled, and managed Lawson fixed asset accounting system. Reconciled physical inventories to Lawson fixed asset system. Performed monthly reconciliation of fixed assets to the general ledger. Various monthly account reconciliations. Completed regular audits of financial controls. Ensured information recorded and submitted was current and accurate. Prepared audit schedule for independent external auditors including support documentation. PREPARED CLEAR, CONCISE PRESENTATIONS AND REPORTS based on financial analyses and audits. Effectively expressed complex, highly technical information into understandable concepts and ideas for management. Generated monthly reports departmental financial reports. Developed talking points, summaries, briefings, reports, data analyses, budget projections, and correspondence. Drafted and edited documents and reviewed content for accuracy. DEVELOPED AND MAINTAINED COLLABORATIVE RELATIONSHIPS with internal and external customers and negotiated solutions to meet organizational goals and objectives. Partnered with team members to establish streamlined financial and business strategies. Served as point of contact for central business office in White Marsh, Maryland to resolving issues and providing guidance relative to financial problems. Worked with departments to ensure their expenses are accurately recorded through accruals and purchase order analysis. KEY ACCOMPLISHMENTS: + Implemented a computerized capital budget review system in Lotus Notes email system. Worked closely with Washington Hospital Center's management and financial accounting systems department. As a result, the computerized version was more efficient and effective for Washington Hospital Center's capital budget review and eliminated lost and misplaced paperwork. Worked on a continuous Xerox copier project on a monthly basis for two years which successfully identified over 200 cost centers at Washington Hospital Center. The project identified zero usage copiers. Prepared an Excel spreadsheet and tracking system for cost centers with meter usage, previous monthly billing, the name of cost center name, number, and contact personnel, Xerox copier model and serial numbers which were all provided to WHC's and Xerox management. This project and resulting information prevented Xerox Corporation from double billing Washington Hospital Center for non-operational machines and prepared journal entries to reflect changes. Worked closely with various departments such as design and construction, Biomed, and finance to close out work in progress accounts. Researched, reconciled and analyzed 250 construction in progress project accounts utilizing Lawson fixed asset management system and Excel spreadsheets. Reviewed support documentation, contracts, and the hospital's standard operating procedures. Tracked obligations and expenditures on a monthly basis from generated Lawson reports. Presented findings to Washington Hospital Center's management which decided which construction in progress accounts to close out. 01/2000 to 01/2001 ACCOUNTS PAYABLE REPRESENTATIVE Company Name － City 40 hours/week MANAGED FINANCIAL FUNCTIONS AND COORDINATED DAILY ACCOUNTING FUNCTIONS of a high profile regional medical facility. Formulated and implemented processes for reviewing recurring payments and processing invoices, vouchers, reimbursements and check requests. Performed necessary administrative support for payment documentation. LED EXTENSIVE BUSINESS STUDIES to identify and resolve payment challenges and conflicts among business partners. Conducted analyses and evaluated the effectiveness of programs and operations to determine options for problem resolution within the company while considering the impact on cost controls. Partnered with procurement department to resolve all pricing and quantity issues. CUSTOMER SERVICE Provided assistance and advice to internal and external customers professionally and courteously, adhering to established timelines for a response. Identified appropriate referrals and alternatives when required. Valued by management and colleagues for exceptional customer service practices. EFFECTIVE ORAL AND WRITTEN COMMUNICATION: Communicated efficiently with diverse stakeholders and customers at all levels. Independently prepared, designed and edited reports, letters, memos, spreadsheets, forms, correspondence, summary statements, briefs, flowcharts and other documents. Ensured all communications adhered to organizational standards for construction, format, and completeness, including rules of spelling, punctuation, language use, and understandable language guidelines. Education and Training 06/2012 MASTER OF BUSINESS ADMINISTRATION : Accounting Strayer University － State Accounting 1986 BACHELOR OF SCIENCE Southern University at New Orleans － City , State Skills account reconciliations, ACCOUNTING, accounting system, accruals, administrative support, asset management, ATTENTION TO DETAIL, balance sheet, billing, budget, business strategies, ORAL, CONCISE, content, contracts, customer service, design and construction, documentation, email, SENIOR MANAGEMENT, finance, FINANCIAL, financial accounting, financial analyses, financial controls, financial management, financial reports, financial statements, fixed assets, forms, general ledger, Lawson, letters, Lotus Notes, Meditech, Excel spreadsheets, Excel, office, PowerPoint, MS Word, organizational, payroll, personnel, copiers, policies, PRESENTATIONS, pricing, problem resolution, processes, procurement, progress, QuickBooks, researching, spreadsheets, spreadsheet, tax, WRITTEN COMMUNICATION, Xerox copier ",ACCOUNTANT " STAFF ACCOUNTANT Summary Professional Accountant and Bookkeeper with 12 years of experience with accounts receivable and payable. Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices. Skills SAP, Great Plains Dynamics, Sage50, QuickBooks Pro, ACT, Microsoft Word, Excel (Pivot tables and VLook Up) Access, PowerPoint Experience Staff Accountant 09/2015 to 09/2017 Company Name City , State Supported Regional Finance Manager with special projects and other responsibilities as assigned. Handled monthly accrual process for 22 expense accounts. Full responsibility for all fixed assets; maintained detailed depreciation schedules. Conducted monthly reconciliations of all balance sheet accounts to ensure their accuracy. Reconciled 4 bank accounts (250+ transactions per month), researched and resolved all issues. AP: Reviewed, processed and reconciled invoices ensuring timely payment (500+K monthly). Monthly analysis of AP process led to an improved aging schedule and 20% increased cash flow. AR: Receipt and posting of all payments to ledger (SAP); Weekly analysis of AR process which led to an increased cash flow by 90% by decreasing outstanding AR. Assisted with internal audit by providing all necessary data to minimize billable hours. Streamlined accounting processes and maintained appropriate documentation to improve procedures in accordance with company policies and SOX compliance. Researched and resolved discrepancies as well as financial related inquiries. Performed month-end/year end close, financial statement preparation and budget variances and assisted management to resolve variances. Staff Accountant 09/2012 to 12/2014 Company Name City , State Worked closely under the supervision of the Controller and Director of Accounting. Experience in GAAP accounting and monthly closing processes. Researched and resolved financial inquiries from management at 48 campus locations. Reconciliation of 40 bank accounts on a monthly basis. Posted necessary monthly journal entries to the general ledger (Great Plains Dynamics). Compiled and analyzed transactions primarily related to: cash, fixed assets, inventory & sales tax. Liaison with external accounting firm during audits. Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting. Paid approximately 100,000K in funds via wire transfers to suppliers on a weekly basis. Treasurer 01/2011 to Current Company Name City , State Implemented the accounting process, policies and procedures in accordance with US GAAP. Bank account maintenance and financial transactions oversight. Developed the annual budget and analyzed actual revenue and expenses against the budget. Kept the board informed of trends, concerns, assessments of organization financial health. Completion of all financial reports in a timely manner and made available to the board. Accounts Receivable/Audit Clerk 02/2009 to 08/2011 Company Name City , State Researched and implemented a new remote deposit banking system. Processed an average of 200 checks on a daily basis via a bank remote system. Created and balanced several accounting spreadsheets. Prepared and managed reports for executive management. Posted month and year end journal entries. Researched, verified and corrected the validity of account discrepancies. Worked with various departments and built stronger working relationships organization wide. Data Analyst Assistant 12/2006 to 10/2007 Company Name City , State Project VPO: Assessed 2500 foreign accounts within a 6 month period. Achieved and maintained a 90% Customer Satisfaction rating. Verified and researched data for 500 Savings Bonds accounts on a daily basis. Tracked and updated non-nationals accounts preventing over one million dollars in fines. Indexed, verified and scanned 1200 IRA accounts on a monthly basis. Keyed interest and tax ratesfor over 350 accounts holders daily. Education and Training Masters of Accounting May 2016 Nova Southeastern University City , State Bachelors of Business Administration : Accounting August 2012 Florida Atlantic University City , State Accounting Associates of Arts : Accounting May 2007 Western International University Online Accounting Skills Accounting, accounts payable, accrual, AP, AR, balance sheet, banking, Bonds, budget, cash flow, closing, Controller, Customer Satisfaction, documentation, executive management, Finance, financial, financial reports, financial statement preparation, fixed assets, funds, general ledger, Great Plains Dynamics, internal audit, inventory, ledger, Director, Access, Excel, PowerPoint, Microsoft Word, order entry, Pivot tables, policies, processes, QuickBooks Pro, reporting, Sage, sales, SAP, SOX compliance, spreadsheets, supervision, tax ",ACCOUNTANT " ACCOUNTANT II Summary A Professional Accountant with more than 10 years of full-range, progressive accounting experience in general accounting and financial reporting. I have a solid understanding of GAAP and experience in Regulatory (Statutory) STAT Accounting Principles. Also with proven ability to manage multiple assignments while meeting tight deadline schedules. Possess reputation as a self-directed professional with excellent problem solving and analytical and communication skills. I also have a proven track record of performing work in an ethical manner while consistently maintaining the integrity of all financial data. Specialized expertise in data review and analysis, finding resolutions to identified issues and creating accounting reports and recommendations to my findings. Skills Month-end close activities - Reconciliations/Analysis Accounts Payable & Accounts Receivable General Ledger Entries & Audits Research, Investigation & Resolution Financial Analysis & Reporting Business Accounting Process Improvements Microsoft Office Proficient Fixed Asset Accounting Cash and Bank Reconciliations Intercompany Accounting Business Property, Income, Sales & Use Tax Return Preparation  Complex Expense Reporting & Reconciliation Financial Statements & Preparations Grants & Contracts Accounting Hospitality/Golf Course Accounting Regulatory/Statutory Accounting Principles Property Management & Lease Accounting Experience Accountant II 10/2016 to Current Company Name City , State Responsible for CL500 - Events Clearing. Revenue 506000, 570496/670496. LB49R no Other Revenues. Month End Deficit Funds and Account Analysis. Run allocation and reconciliation Admi. Fees on Revenues (FDN 6%, 49R 5%). Journal generate CRG, CPG, CTL, CFM, CPP and CPS. Responsible to review 90-days & over (Grants) and 30 days (Others) Accounts Receivable. Account reconciliations. Clean the M0380 Fund Balance. Daily AR Payment Application. Responsible FDN-GL Inbox. Grant Accountant 09/2014 to 11/2016 Company Name City , State Responsible for independently performing a full range of work in general accounting and financial reporting using knowledge of generally accepted accounting principles and practices and a working knowledge of governmental accounting methods. Monthly account reconciliations (AR & Revenue Collected in Advance for Grants). Monthly recon for drawdown grants. All federal drawdowns. Journal entry preparation & review JEs from GCAs. Invoice/billing for Grants. Send out billing status to GCAs. Prepare JE on 6% Grants admin fee. Prepare F&A journal entry (bi-monthly). Prepare Prepaid (On-Account) billing. Prepare monthly ""Unbilled for Grants"". Prepare Over expenditure schedule. Prepare list of invoices billed. Review A-133. Others requests from ORSP. FFR quarterly. Grants related special projects. Accountant 07/2011 to 09/2014 Company Name City , State Independently prepare and timely filing of multiple, complex quarterly and annual statutory filings, supplemental filings related to Health Care Insurance industry to 49 other states and assisted in annual audit of financial statements. Perform and resolve moderately complex problems and/or conduct moderately complex analyses, including non-standard requests;. Prepare and record journal entries in accordance with SAP and Medical Loss Ratio (MLR) requirements;. Communicates regularly with other departments in the enterprise including inquiries on particular results of findings and analyses;. Participate on working groups to develop and communicate innovative approaches for continued improvement in efficiency and effectiveness;. Prepare reports for the Board Package and footnote disclosures;. Assists in the Capital planning for the entity;. Coordinates quarterly close calls with entity executives to review the filings;. Performs financial calculations in compliance with State statutes and generate reports as a result of these calculations;. Maintains the integrity of the various account balances and ensure the entity's compliance with statutory requirements meticulously following company policies and procedures including proper referencing of supporting work paper;. Senior Accountant 10/2005 to 07/2011 Company Name City , State Promoted to the senior accountant position and is responsible for 20 separate general ledger book of accounts, including commercial, residential and golf course entities. Ensure proper and timely recording of financial transactions in the general ledger in accordance with GAAP and internal control standards. Manage GL interface (from various systems) to ensure accurate posting. Reconcile claim A/R and payments for various revenue streams. Manage reserves and write-offs. Communicate and support analytical findings. Pursue resolution of business issues impacting the financial statements in a proactive and independent manner. Prepare journal entries including appropriate documentation. Ensure that the General Ledger and sub-ledger are reconciled and that reconciled items are resolved. Prepare schedules, supporting documents, and variance analyses for management. Prepare account reconciliations for moderate to complex accounts and review account reconciliations with the management. Participate in month-end close activities. Assisted the Controller in the analyses and understanding of a complex equity accounting transaction from the purchase of the company, to the setting up and maintenance of the general ledger and creation of financial reports. Assist the Accounting Manager in the coordination of the Annual Audit by both the Internal & External Auditors; preparation of the Annual Audit Disclosures. Coordinates with Treasury regarding wire transfer for various payments. Managed fixed assets records for said companies, including construction in progress reports, preparation of depreciation reconciliations. Prepares and calculates the deferred revenue (rents) adjustments and comply with the FASB 13 requirements regarding rent escalations. Review leases and rent roll with Lease administrator. Assists Lease Administrator in the tenants Accounts Receivable and CAM expenditure reconciliations. Conducted research and presentation to the department a GAAP and FASB matter that was important and of use in the accounting of the various entities within the organization which increased the awareness and understanding of the staff. Coordinates the billing of borrowers for interest payments on Notes Payable. Created a complex spreadsheet that streamlined the process and calculation of deferred revenue as well as establish an information source for other reportorial requirements. Prepares Financial Statements, Management reports, schedules and summaries. Prepares and submit Annual Business Property Taxes and monthly Sales Taxes. Liaison between the Farm management & the company in terms of reportorial requirements. Interacts with the other Accountants and employees of the company. Assistant Loan Underwriting Manager 06/2003 to 10/2005 Company Name City , State Evaluates and write recommendation for approval of loan applications for multi-family dwellings based on financial ratios derived from borrowers' financial information and a study of the market activity. Exercised good interpersonal skills with borrowers and communicates with them on a regular basis. Interact harmoniously and fostering professional relationship with the other units of the department. I earned 2004 Employee of the Year Award. Internal Auditor 04/2002 to 06/2003 Company Name City , State Staff Accountant 10/2001 to 03/2002 Company Name City , State Branch Cashier (last position) 11/1995 to 06/2001 Company Name City , State Regional Financial Analyst 08/1990 to 10/1995 Company Name City , State Education and Training Certified Public Accountant (CPA licensed in the Philippines) 11/2001 University of the Philippines A hardcopy of the document is available upon request. Masters : Management Business Management Management Business Management Bachelor : Business Administration Accounting Business Administration Accounting Skills Account reconciliations, Accounting, accountant, general accounting, Accounting Manager, Accounts Payable, Accounts Receivable, AR, Balance, Bank Reconciliations, billing, book, bi, interpersonal skills, Contracts, Controller, Certified Public Accountant, CPA, documentation, equity, ESSBASE, Expense Reporting, filing, Financials, financial, Financial Analysis & Reporting, financial reports, financial reporting, Financial Statements, Prepares Financial Statements, fixed assets, Funds, General Ledger, GL, Grants, Hyperion, Insurance, JD Edwards, ledger, Notes, market, Microsoft Office, Enterprise, Peoplesoft, policies, progress, Property Management, recording, rent roll, Research, Sales, SAP, spreadsheet, Taxes, Tax Return Preparation, Treasury Affiliations Volunteer as an Assistant Treasurer with An Taclobanon Association of So. California (ATASCa) 2015-Present ",ACCOUNTANT " STAFF ACCOUNTANT Skills Income Statement, Balance Sheet, Budget expense vs. Actual Expense, when necessary prepare Income Statements for Special Events Yearly: Compiles information and Assists in preparing Annual Budget utilizing Microsoft Office, QuickBooks & Excel Experience Company Name Staff Accountant 01/2012 to 06/2014 Responsible for the review and compilation of all financial information for multiple businesses, Monthly adjustments, Closing entries, Financial Statements, Process Payroll, Completing 1040 Individual tax returns, Compose correspondences to the IRS and NYS to address and settle client tax issues. Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations Sales Tax: Complete sales tax reporting and payments for individual companies on a quarterly basis Adjusting Entries: Balance Sheet Accounts, Including Recording Depreciation, Interest Expense, Accounts Receivable Accounts Payable, Owners Equity Accounts Complete Closing Entries for quarter and year end as needed Complete Financial Statements Budget Analysis: Completed yearly comparisons and assisted with budget planning for each individual business based on financial statements and businesses growth throughout the year. Supervise Administrative Payroll Clerks: Responsible to train and supervise 1 full time and 2 part time employees in general office operations and to assist in data entry of payroll information Payroll: Processing of Weekly, Bi-Weekly, and Monthly Payroll for multiple companies Complete weekly, bi-weekly, and monthly Electronic Federal Tax Payments for 941, 944 and NYS-1 payments for multiple companies Complete Quarterly and year end reports: Federal 941, 944, & NYS - 45 Reports for multiple companies Software Proficiency: QuickBooks, Asset Manager, Pro Series, Microsoft Office Excel, Outlook, Word applications. Company Name Executive Administrative Assistant 01/2006 to 01/2012 Manage all administrative and financial duties for the United Way of Montgomery County. Working secretary to the Board of Directors; Assist the Executive Director with all aspects of campaign and event planning. Software Proficiency: QuickBooks & Microsoft Office: Word, Publisher, Outlook, Excel, and Power Point applications Payroll: Process weekly payroll and Monthly Electronic Federal Tax Payments for 941 and NYS-1 payments Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations. Company Name Payroll Benefits Administrator Benefits Clerk Office Supervise and direct all aspects of payroll including senior payroll clerk, payroll benefit clerk and account clerk data entry employees for 27 departments and over 500 employees within the county. This includes 4 different bargaining agreements each with different lag periods and weekending date Payroll: Manage Payroll Process for bi-weekly payroll Train and oversee senior payroll clerk and all payroll data entry clerks for each of the 27 departments within the county Process bi-weekly payroll for over 500 employees utilizing the computerized New World dot net system Complete Federal 941 & NYS-45 tax reports quarterly and complete all year end submissions Reconcile and create W-2's Supervise Payroll : Review and address changes made for Health, Dental, and Flexible Spending made to employees and retirees files as it correlates with individuals bargaining agreements Approve and review all payments of Insurance and other benefit account payables Grant Funding: Assist with all reports for individual departments within the county to complete grant funding request. This may include actual cost for the past year or projected costs for the coming year. Budget Development: Assist Personnel Director to track and report Wage and Fringe costs for employees and current retires for 3 year budgeting costs analysis. This includes wages, insurance, FICA, Medicare, NYS Retirement contributions, insurance, and dental costs. Manage Affordable Care Act reporting: Work with our Benefits and compliance administrators at Benetech to ensure all federal reporting requirements are met GASB 45 Reporting: Assist the county Treasurer and Milliman Actuaries to track and report information on over 250 retirees Health costs and changes throughout the year. This includes completing census data on all active and retired employees to help complete required GASB reporting. Education and Training ASS : Business Accounting May 2012 Fulton-Montgomery Community College , City , State Business Accounting Individual Studies Certificate August 2006 Skills dot net, Accounts Payable, Accounts Receivable, Administrative, Balance Sheet, Benefits, Book Keeping, Budget Analysis, Budget Development, budget planning, budgeting, Budget, Bi, Closing, Credit, client, data entry, Equity, event planning, Special Events, Financial, Financial Statements, general office, Insurance, Director, Excel, Microsoft Office, Office, Outlook, Power Point, Publisher, Word, payables, Payroll, Process Payroll, Personnel, QuickBooks, Recording, reporting, Sales, Tax, tax returns, year end ",ACCOUNTANT " ASSISTANT ACCOUNTANT Summary Accountant/Business Consultant Objectives; Dynamic, creative and proactive Accountant seeking a long-term opportunity within the business community, where my professional, experience, education, and abilities would be advantageous to the growth of my employer and my self. Profile Summary *ACCA Finalist *Qualified Diploma in Accountancy with 10 years Financial Accounting, Public Finance and Financial Management experience Skills Financial Management Financial Performance assessment Financial Planning Accounting Compliance/Auditing/Assurance Cash Management Budgeting Financial Reporting Cash Flow Statements Business consultant/Advisor Business Management Accomplishments High Integrity. Good sense of customer care. Good judgment and decision-making skills ACHIVEMENTS. Best Cashier in Barclays Bank Zambia Limited in 2002. Best Back Office Clerk in Barclays Bank Zambia Limited in 2003 REFEREES 1. Anna Mwinga Corporate Affairs and Human Resources Manager National Milling Company P.O Box 31980 Lusaka Tel: 211 221149 Cell: 0977 757437 2. Moses Simpokolwe Human Resources and Administrative Officer National Science and Technology Council. Experience 09/2005 to Current Assistant Accountant Company Name Government of the Republic of Zambia. Reporting to the Accountant. Functions include:. Closing of monthly accounts and preparing financial statements for submission to the council (Board of Directors). Scrutinizing source documents for completeness, accuracy and validity. Extracting details of expenditure, assets and liability from accounting system in order to analyze and verify accuracy and validity. Preparing worksheets and assisting with the preparations of financial statements. Monitoring of expenditure and ensure they remain within authorized levels. Examining the validity of requests for increase in imprest levels. Preparing disbursement vouchers to replenish imprest. Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, to ensure correctness of disbursements and adherence to relevant staff rules, financial regulations, administrative instructions and practices. Process payments to vendors for goods and services, including calculating, imputing and checking payments for correctness and communicating any discrepancies to supervisors. Computing staff entitlements and processing payments to staff members regarding their entitlements, including salaries, claims, allowances and monthly subsistence allowances. Reconciling bank statements for both local and foreign currencies by comparing transactions recorded on bank statements with accounting reports of the council clarifying any interpreting variances that may arise. Serving as approving officer for disbursements up to an authorized level. Providing guidance and training to colleagues as required. Verifying staff loans and advances. Preparing memorandum to various offices and sectors. Determine and verify salary data and generate reports. Certify, validate and update the payroll. Calculating end of contract gratuity and end of service benefits and payment of these benefits. Responding to queries from staff members and internal auditors. Monitoring and reviewing methods utilized to remit payments. Supervising investigations of non- receipt of payments. Assisting cashier in the daily operation of the cashier's unit responsible for the transfer of payments from the Ministry of Science and Vocational Training. Reviewing incoming payments instructions with regards to banking details and sources of funds. Prepare payments for final disbursement by the cashier. Dispatching payment instructions and cheques to banks. Creating receipts of deposits for all incoming funds. Assisting staff members with queries on payments of deposit - related issues. Assisting cashier in cash management. Conduct regular cash counts of all petty cash funds held at the Council. Monitor and analyze all transactions for entry into the accounting system. Investigating complaints of non-receipts. Monitoring cheque stock and ordering new as required. Filling and archiving documentation as required. Keeping up to date on documents/reports/guidelines that have bearing on matters related to programmes. Ensuring compliance with Internal and External auditors' recommendations and also with Government policies and procedures. Preparing correspondence to respond to enquires in respect of budget matters. Work frequent interaction with unit supervisors, administrative officer and staff, including personnel from Government Ministries. Maintaining fixed asset register for council using Sage Pastel Evolution. Provide regular and ad hoc budget and financial information to the sector in order to facilitate informed decision-making. Participate, through user feedback, in the development of budget and financial policies and procedures. Ensure that financial resources are fully and properly accounted for and that internal control policy is strictly enforced. Monitor and advice staff on the financial status of projects and programmes. Reconciling creditors accounts. Processing NAPSA, PAYE and VAT (Ensure compliance with all statutory matters). Liaising with Banks on Office Bank Accounts. Performing of duties as assigned by the Finance and Administration Manger. 01/2004 to 05/2005 Bank Clerk Company Name Reporting to the Branch Manager. Functions include:. Managing controlled stationery (cheque books). Customer needs and dealt with them appropriately. Monthly branch closed accounts. Investigating erroneous charges and taking appropriate accounting actions. Customer queries. Preparation of monthly deposits mobilized. Reconciling and reviewing suspense account and ensuring that proper clearance procedures have been followed. Carrying out other routine tasks in the office, e.g. filling vouchers. 09/2001 to 12/2003 Cashier Company Name Reporting to the Branch Head Cashier: Functions Include:. Providing customer services to a culturally diverse setting. Receiving personal and company deposits of local and foreign currencies. Making payments (withdraws) from personal and company accounts for local and foreign currencies. Journaling and batching of transactions. Posting of financial transactions on computer system. Sorting soiled notes. Balancing and reconciliation of Bank Control Accounts. Making payments to suppliers of goods and services. Raising and issuing managers cheques to customers. Education and Training 2008 Zambia Accountacy and Business Tuition Centre - ACCA II Part Qualified. 2001 Diploma : Accountancy National Institutes of Public Administration (NIPA) Accountancy 1995 Grade 12 (School Certificate) Kamwala Secondary School 1990 Chingwele Primary School Activities and Honors Member of Association of Chartered Certified Accountants (ACCA) Skills ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written ",ACCOUNTANT " FINANCIAL ACCOUNTANT Summary Accomplished accountant and highly skilled controller with 8 years of experience and a keen ability to influence processes integral to company growth, drive operational excellence and achieve objectives. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control. Open and clear communicator with demonstrated vision and disciplined execution. Accomplishments Developed and implemented fee calculation for a new hybrid product added to the product pallet (UBS Switzerland AG). Assessed accounting system structures and converted company's accounting system to SAP B1 (Rising Tide GmbH). Led the development of more than three new financial reporting methods to measure productivity and efficiency (Barclays Suisse SA). Implemented processes that utilised accounts receivable sub-ledger for accounting and customer attribute reporting (UL AG). Prepared complex financial statements and interim/annual reports for banks and holding companies (Barclays Suisse SA). Highlights Financial reporting expert Variance analysis P&L management Process improvement Complex problem solving Critical thinking Analytical Decisive Experience 01/2016 to Current Financial Accountant Company Name － City , State Monitor the net capital of the bank using daily controls. Calculate monthly fees for the client's account maintenance on a monthly and quarterly basis. Provide various analyses (variance, intercompany, balance sheet, P&L) using SAP and Avaloq. Enhance the consolidation reporting in IFRS by optimising the flux of information. Collaborate with the Finance team to provide accurate and timely month end reporting by setting up and maintaining planning and task lists. 07/2015 to 12/2016 Business Analyst Company Name － City , State Provided accurate information for month end journal adjustments for provisions related to Lombard credits, non-performing loans, impairments, deposit accounts and taxes by analysing account activities during the period required. Management of transaction error accounts by collaborating with reconciliations cash department to improve the account clearing process. 09/2014 to 12/2014 Financial Accountant Company Name － City , State Provided reports on the monthly securities position reporting and breaks. Performed regulatory reporting for the group and management by analysing the short term liquidity ratio, minimal reserves, capital adequacy, comprehensive balance sheet, interest rate, retrocessions and expenses. Used the reconciliation process to analyse and clear the daily cash account, breaks, fees, interests, expenses and accruals. Prepared various financial reporting schedules (daily control, earning analysis, etc) Collaborated with IT team in group projects to update systems and other various projects. 06/2014 to 09/2014 Accountant Analyst Company Name － City , State Performed accounts analysis on the balance sheet and P&L to provide explanations for the variances, reconciliations, intercompany and accounting close related tasks. 06/2013 to 12/2013 Project Accountant & Administrator Company Name － City , State Participated in leading SAP B1 implementation by setting up the organisation structure, planning and creating the testing scenario. 06/2012 to 05/2013 Senior Financial Accountant Company Name － City , State Prepared financial and regulatory reports required by laws, regulations or board of directors in US GAAP. Tracked all intellectual property and royalty spending against approved requests and payments. Analysed costs and revenues related to logistics. 12/2011 to 05/2012 Accountant Company Name － City , State Maintained full responsibility of monthly and quarterly financial statement preparation for two subsidiaries. Collaborated with Auditors, Banks, Tax returns & VAT IFRS reporting to provide accurate reports and analysis. 06/2009 to 12/2009 Cost Analyst Company Name － City , State Prepared p ayroll costs and headcount reporting. Prepared and booked the operating expenses accruals. Prepared cost centre reports for the local and head office. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. 06/2008 to 11/2011 Financial Control Analyst Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations for 3 entities. 07/1996 to 11/2007 Consultant in Finance / Administrative Support Company Name － City , State Roles in different industries: Food and beverages, IT, Financial services.           Specialisation in implementation of new organisational structures. Education 2008 Bachelor of Arts : Accounting and Controlling ENS Cachan － City France 2012 Certificate : Business Accounting Chartered Institution of Management Accountant UK Languages Bilingual English/Spanish French Mother Tongue Conversational and Business German Skills IT: Excel, Access ERP: SAP, Hyperion, Essbase, Cognos Accounting Software: Sage Banking system: Abacus, Avaloq, Temenos ",ACCOUNTANT " GENERAL ACCOUNTANT Summary Team-oriented accountant, successful at managing multiple projects and consistently meeting deadlines under Budget forecasting Excellent managerial techniques Account reconciliation Strong organizational skills Cash Management Proficient in QuickBooks, Intacct, Financial statement reporting Excel, Word Experience 01/2016 to 11/2016 General Accountant Treasury Manager Comply365 * Beloit, WI Manage accounting operations including AP, AR, and Payroll/Benefits Assist with monthly/year-end close and annual audit Cash Management-produce cash forecast and manage cash flow Assist the CFO with the production of monthly financials, management reports, and board packages. Maintain confidential information Prepare monthly and annual expense forecasts Analyze costs and revenues to project future trends Prepare and maintain Cap Table. Staff Accountant Company Name － City , State Comply365 * Beloit, WI AR-Prepared Client Invoices and researched and resolved collections and billing disputes AP-Processed Invoices and researched and resolved billing and invoice issues Reconciled all bank and credit card accounts. Processed payroll, electronic deposits and employee pay adjustments. Reduced time and costs and increased efficiency by introducing new accounting procedures and software. Conducted month-end balance sheet reviews and reconciled any variances. Education Bachelor of Science : Accounting Upper Iowa University － City , State Accounting Bachelor of Science : Business Administration University of Illinois Business Administration Champaign/Urbana, IL 2015-16 Director of Finance - Hononegah Youth Soccer Association Skills accounting, AP, AR, balance sheet, Benefits, billing, cash flow, Cash Management, credit, Client, Finance, financials, Director, Payroll, year-end ",ACCOUNTANT " GENERAL ACCOUNTANT Professional Summary I have around 6 years experiences in the field of Accounting & banking works, with Egyptians and foreign companies, I'm really honored to introduce myself as a hardworking, good Communication skills, with the highest level of integrity, honesty, loyalty, strong beliefs, goal orientated, sober habits and the desire to produce the best of the work. Areas of Expertise Abdul Aziz Abdul Ghafar Ahmed) Final accounts and Balance Sheet Ability to deal with the accounting program (QuickBooks). Ability to make the financial statements, accounting cycle by excel. Skill with Microsoft word. Skillfulness with computer. Work Experience 06/2014 to 10/2016 Company Name Completion of opening customer account using National bank of Egypt system. Checking requests for opening an account and make sure it's compatible with the Egyptian standards for opening an account. Serving 50 branches per day and complete nearly 500 accounts per day. Customer Service at Green Towers Egypt, Alexandria. 03/2013 to 05/2014 Dealing directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Provide pricing and delivery information. Set up new customer accounts. 1|Page. E-mail:Hassan_aly1014@yahoo.com Mobile phone :( +2) 01207673477 Process orders, forms, applications and requests. Organize workflow to meet customer timeframes. Manage customers' accounts. Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken. Maintain customer databases. 10/2011 to 02/2013 General Accountant Company Name － City Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Review and process expense reports. Assist with preparation and coordination of the audit process. 08/2010 to 09/2011 General Accountant Company Name Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Courses: Has fulfilled all requirements for final accounts and Balance Sheet and contracting accounts in guide for accountant center with grade excellent. Education May 2010 Trained as Accountant in Walid Hamdy Hashem office for Account solution from Jan Alexandria University Personal Information Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted Languages Arabic mother tongue. Good in both written and spoken English. Skills accounting, Accountant, Arabic, Balance Sheet, bank reconciliations, com, resolve customer complaints, Customer Service, databases, delivery, E-mail, English, expense reports, Financial, Financial and accounting, financial statements, forms, general ledger, Lecturer, excel, office, Microsoft word, Page, pricing, QuickBooks, telephone, phone, workflow, written Additional Information Personal details: Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted 3|Page ",ACCOUNTANT " STAFF ACCOUNTANT Professional Summary I am currently a graduate student in Masters of Science in Finance Management and IT and a CPA candidate with expected completion by the end of 2017. I am an Accounting and Finance professional with 4+ years extensive experience in full financial statement reporting, month end closures, Review of G'\L, Balance Sheet and Statement of Revenue and Expenses, and Financial Risk assessment as well as budget analysis and various reconciliations. Core Qualifications Working Capital Management  Financial Modeling End of the Month Closing Budget Analysis     Bookkeeping Grant Accounting/ Grant Reporting and budget modeling Account Payables/Receivables aging reporting Analysis Excel, Outlook Knowledgeable in Microsoft Dynamics Proficient in FundEz Proficient in QuickBooks Quick learner Results-oriented Financial records and processing Experience 02/2015 to 06/2016 Staff Accountant Company Name Full charge bookkeeper Report and provide assistance directly to the CFO/Controller on all finance and accounting matter such as: Board Financial Meeting preparation Financial Statement reporting G/L reconciliation, Monthly Balance Sheet Reconciliation Statement or Position and Cash Flows analysis Revenue Audition according to grants agreements Operation Budget and Expenses Analysis Maintaining all aspects of Accounting such as AR, AP, Revenue and Deferred Revenue recognition, adjusting entries, depreciation schedule, grants' budget monitoring. Conducted analysis to address discrepancies in 2014 Balance Sheet and General Ledger which led to a complete overhaul of various cash account reconciliation processes and internal controls . Coordination of the provision of information to State and Private auditors. Monthly calculation of all grants variances, estimate at complete and budget forecasts and actualization. Recommendation of salaries and fringes' allocation benchmark. Monitored multiple grants' agreements to keep track of actual revenue, deferred revenue and restricted/unrestricted assets. Audit schedules preparation and financial information forwarding to auditors Work with auditors for all year end adjusting entries Assisted controller to develop audit schedule with private or State auditors and insure compliance with OMB Circ.  A133. Reviewed Grants' award letters, budget narratives and related invoicing conditions for compliance with organization's F&A. Slaries and Fringe allocation benchmarks. Modeled grants' budget spread sheets with actuals and calculated variances Grant's monthly budget monitoring financial analysis and reporting to programs managers and CFO. Calculated FTE and fringe benefit allocation's benchmark according to internally developed allocation benchmarks within the guidelines of OMB Circ 21 and ensured accurate update of wages allocation in ADP   Managed and reviewed State and Foundations grants' monthly expenditures according to signed agreements and OMB Circ 21 guidelines. Produced monthly update on grants' account receivable aging reports at grants' ending period and reconciled the deferred revenue to the unrestricted. Prepared and submitted all State (DHMH) request of payments (Form 437) and quarterly reports (Form 438) and performance measure (Form 440A) in compliance with grants requirements. Reconciled all grants monthly invoices to grant budget lines to effect funds drawdowns and ensure effective budget monitoring. Conducted monthly budget, financial and fiscal review and reported updates to program managers. Reconcile various payments drawdowns from State (DHMH, DLLR) to billings and grants budget line and recognize revenue accordingly. Full Circle Accounting Support Reconciled various bank account balances to the G/L. Recorded all cash receipts and remotely deposited check and prepared transmittals Analyzed and reconciled G/L accounts details and corrected discrepancies Prepared month-end and year-end journal entries. 1099 preparation and filing Maintained fixed assets ledger and recorded periodic depreciation. Generated various financial reports Balance Sheet account reconciliation with the GL Assisted controller in the development of ABC's Operating budget and review Grants' budgets proposal before submission. Reviewed account payables monthly transactions for compliance with GAAP and posted month end adjusting entries and accruals Supervised all journalized cash receipts and cash disbursements for proper coding. Corrected discrepancies between Statement of Revenues and original budgets Created all Account Receivables and monitored aging report accordingly. Monitored all operating cash accounts and performed remote checks deposit Maintained the Chart Account and all related cost centers' codification. Successfully led key project towhich resulted in [positive outcome] . 10/2013 to 02/2015 Finance Consultant/Budget Analyst Company Name - City , State Provided financial and accounting services to a portfolio of private and public clients. Supported clients' finance department with the following: Budget analysis Cash flow management Bookkeeping End of the month and end of the year closing with W2s and 1099 filings G/L accounts reconciliation End of the year financial Statement reporting Streamline financial processes and Internal control implementation Analysis of variances analysis and development of new plan of action Development of financial models and financial analytical tools Maintained Chart Accounts. 06/2012 to 08/2013 Senior Accountant Company Name - City , State Evaluated clients' financials and accounting processes to determine plan of action Analyzed Income and evaluated working capital. Performed audit of various accounts and tracked all capital spending against approved payment requests. Offset unapproved and unusual expenses variances in their respective areas. Analyzed clients' operation budget against operation income and adjusted forecasts accordingly. Assisted CFOs with the production of monthly financial statement reports. Financial Statement Analysis. Reconciled financial statements with the G/L, corrected discrepancies in revenue recognition, asset ledger, periodic depreciation and prepaid expenses. Performed expenses and revenue analysis. 04/2011 to 01/2012 Financial Coordinator, Accountant I Company Name Performed grant accountant duties for a portfolio of grants funded program at Center of Advanced Study of Languages (CASL) and at Institute of Biotechnology and Bioscience Research (IBBR). Defined grants projects deliverables with contractors and monitored deadlines accordingly. Performed monthly budget actualization and developed monthly financial reports. Analyzed, investigated variances and assisted project managers to build plan of actions Reconciled all journal entries with the G/L, investigated and corrected discrepancies Maintained and review petty cash funds. Reviewed all credit card expenses and grants expenses/payment request for compliance with federal OMB Circ. A21 and OMB Circ. 122 Conducted monthly meetings with projects managers for grants expenses analysis. Education Summer 2017 Master of Science : Finance Management and IT Progress University of Maryland University College - City , State Finance Management and IT Progress 2011 Bachelor of Science : Accounting University of Maryland - City , State GPA: GPA: 3.33 Accounting GPA: 3.33 Certified Public Accountant: Candidate Expected Graduation: Winter 2017 Certified: OMB Circ. A 133, 122, 21 and 110 Accomplishments Customized various financial reports to respond to Board Members' needs. Streamlined Financial and Accounting processes to increase Internal control's efficiency. Investigated and corrected discrepancies in the G/L, in the financial statements with 100% accuracy. Insured 100% compliance with Internal Controls, GAAP and OMB Circ. A21, 22, 110, 133. Skills account reconciliation, Accounting, accountant, accrual, ABC, Streamline, ADP and Payroll, Ad, AP, AR, Balance Sheet, billings, Biotechnology, Bookkeeping, bookkeeper, Budget Analysis, budgets, Budget, cash receipts, Cash flow, Closing, Controller, Certified Public Accountant, credit, clients, filing, finance, financials, Financial, financial and accounting, Financial Modeling, Development of financial models, financial reports, financial analysis and reporting, Financial Reporting, financial statements, Financial Statement Analysis, fixed assets, funds, GL, Grants, invoicing, ledger, letters, meetings, Microsoft Dynamics, Excel, Outlook, modeling, processes, coding, proposal, QuickBooks, reporting, Research, Revenue recognition, spread sheets, year-end ",ACCOUNTANT " GENERAL ACCOUNTANT Summary 16+ Years Experienced professional in Accounting and Finance seeking an opportunity: Special interest including an Accountant, Assistant Controller position. Experienced dynamic individual in Accounts & Finance, Budgeting &fund planning, Auditing, Taxation, Accurate, efficient & methodical in handling assigned tasks, Proficient in recommending procedures to achieve financial discipline and enhance the overall efficiency of the organization, excellent interpersonal, communication and organizational skills with proven abilities in team and customer relationship management. Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting. Highlights Monthly Bank Reconciliations. Month end closing process & Journal entries Account Payable (A/P) Account Receivable (A/R) General Ledger Reconciliations (Debtors / Creditors / Income & Expenditure) Inter-Company Reconciliations Fixed Assets Accounting Stock Valuation MIS, Financials (Profit & Loss / Balance Sheet) Taxation Cash Flow forecasting & Fund Management Budgeting , Controlling & Ratio Analysis Payroll Management Statutory Returns & Filling Internal & Statutory Audits Ms-Office (Word/Excel/Power Point), Internet, Outlook, Access. Accounting Software : SAP, Quick Books Periodic financial reporting expert General ledger accounting skills Managerial aptitude Knowledge of income tax procedures Fiscal budgeting knowledge Complex problem solving Strong communication skills SAP Knowledge of ERP (Enterprise Resource Planning) software Ethical approach to finance Strong communication skills Accomplishments Submitted first successful VAT Refund Claim with INR 32.50 Million in the State Government. Also submitted a successful Central Sales Tax Reimbursement Claim and Furnace Oil Duty drawback claim @ 4% on total purchase of company's turnover from the Kandla Free Trade Zone on every quarter during my carrier from 1997 to 2008. Zero Statutory defaults during the carrier of my service. Maintaining healthy relation with government organisations (Sales Tax, Excise & Labour Office). Experience General Accountant January 2011 to April 2016 Company Name Issued 200 paychecks to vendors and suppliers on a bi-weekly basis. Monthly Bank Reconciliations Monthly Ledger Reconciliations Prepare month-end and year-end closing journal entries Inter-company reconciliations of over 10 differen.  Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Processed payroll, electronic deposits and employee pay adjustments. Processed journal entries, online transfers and payments. Executed quarterly financial reporting on multiple properties. Analyzed cost control and provided timely financial information to support corporate goals. Researched and resolved collections and billing disputes with tact and efficiency. Reconciled all bank and credit card accounts from April to [March] . Updated confidential employee banking information with accuracy and speed. t entities The conversion of proprietary ERP system to Great Plains Compile monthly IFRS , GAAP and non-GAAP financial statements Preparing financial statements Perform ad-hoc variance analysis as requested by the Finance Director Perform AR/AP, collections, and inventory valuation Prepare & forecasting Budget, Cash Flow. Controlling on month to month against forecasted figures & providing ratio analysis in financials. Prepare monthly returns & filled online. Co-ordinate with Auditors for finalization of financials. Managing internal & statutory auditors. And co-ordinate with Banks for financial matters Responsible for payroll management. Accountant May 2008 to January 2011 Company Name Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Reconciled all bank and credit card accounts from [year] to [year] . Month end activities, including accrual and reversal entries, analysis, and amortization of prepaid accounts Prepare journal entries for accruals and other adjusting entries Responsible for supply inventory physical count and valuation Ad Hoc reports as per requirement of management Responsible for all bank reconciliations and general ledgers accounts. Accountant April 1997 to May 2008 Company Name Assist with annual financial audit Reconcile monthly inter-company balances Prepare and file monthly sales and use tax returns for 10 states Entered invoices into and prepared reports in Oracle Payables Post journal entry, reconcile and maintain asset and liability accounts for month-end closing. Issued [number] paychecks to vendors and suppliers on a bi-weekly basis. Reconciled all bank and credit card accounts from [year] to [year] . Education Bachelor : Accounting , 1996 M S University Skills Accounting, Accounting Software, accruals, accrual, Ad, AP, A/P, AR, Balance Sheet, bank reconciliations, Monthly Bank Reconciliations, Budgeting, Budget, Cash Flow, closing, conversion, ERP, Filling, Finance, Financials, financial, financial audit, financial statements, Preparing financial statements, Fixed Assets, forecasting, General Ledger, Great Plains, inventory, Ledger, Director, Managing, Access, Excel, Office, Ms-Office, Outlook, Power Point, Word, MIS, month-end closing, Month end closing, Oracle, Payables, Payroll, Profit, Quick Books, requirement, sales, SAP, supply inventory, tax returns, Valuation, variance analysis, year-end ",ACCOUNTANT " PROJECT ACCOUNTANT Career Focus Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Project coordination Forward-thinking mindset Microsoft Office proficiency Business writing Results-oriented Self-directed Strong interpersonal skills Organized and detail-oriented Professional Experience PROJECT ACCOUNTANT February 2003 to Current Company Name - City , State ? Currently the on-site Project Accountant for the Gulfport High School renovation which is a CM project with direct owner purchase. Proficient with AS400, SAP and JD Edwards accounting systems and all Microsoft applications as well as Construction Imaging software for invoice coding and Bluebeam Previously managed the preparation, distribution and tracking of subcontracts, purchase orders, service agreements, change orders, insurance and bonds for multiple projects to include the Hard Rock New Guest Tower Addition, Island View Casino Renovation, MDA Neighborhood Home Repair Program, MSU Science & Technology Center, Ohr O'Keefe Museums of Art, Air Cargo Facility and Sea Breeze Condominiums. Assisted multiple Project Managers, Project Engineers and Superintendents with correspondence, files and electronic filing systems, cost coding, RFI's, submittals, submittal log set up, contracts and pay applications and the collection, electronic filing and storage of close out information for specific projects including O&M's, warranty information and as-builts. Currently responsible for all Construction Management accounting activities including preparation and submission of all trade contractors AIA pay apps and owner billings. Also responsible for collection, filing, and electronic storage of all bid packages, contracts, change orders, construction change directives, trade contractor and owner applications for payment. ASSISTANT TO VICE PRESIDENT April 1996 to February 1999 Company Name - City , State Developed and implemented a procedure manual for subcontractors that included RFI's, Submittals, and Change Order Proposals and also developed a companion manual for Project Management. Successfully coordinated and produced a project overview presentation for the Mirage monthly executive meeting. Assisted in the development and maintenance of a database to track contracts and change orders in excess of $700 million. OWNER May 1994 to January 1996 Company Name - City , State Acquired and maintained all necessary licenses, permits and insurances to operate and perform construction work. Managed all insurance, premiums, claims and annual audits. Scheduled equipment, ordered materials, verified, coded and paid vendor invoices and prepared AIA requisitions for owner billings. Successfully completed MS Law & Business Management Exam for MS Contractor's Certificate of Responsibility for TKG Contractors. ASSISTANT PROJECT MANAGER September 1992 to April 1994 Company Name - City , State Maintained all property management and lease administration for a phased, 24-acre business park known as Hampton Business Center located in Capitol Heights, MD and negotiated contracts for new construction, site development and maintenance. Prepared budgets for 300,000 + square feet of warehouse space for 10 and 20 year lease options that included property taxes, insurance and a detailed electrical/HVAC maintenance program for the GSA/Smithsonian. Researched and prepared responses for all Tenant Requests for Proposal. Scheduled and coordinated special events and trade shows to actively market the property. PROJECT MANAGER September 1989 to July 1992 Company Name - City , State Responsible for interior tenant build out for various projects to include  the design phase with the utility providers, city engineers and trade contractors to determine correct loads depending on the tenant's needs. Monitored and coordinated daily construction activities and immediately addressed any outstanding issues to maintain strict schedule deadlines. Tenant build out included kitchen areas for restaurants, a Xerox service center, and various GSA facilities among others. PROJECT COORDINATOR January 1985 to September 1989 Company Name - City , State Designed, implemented and maintained a company reference manual for each project which detailed construction progress as it related to scheduling tenants and lease negotiations. Managed interior build out of Northern Virginia projects to include pre-construction evaluation and overall coordination of trades through the punch list. Secured various permits and Certificates of Occupancy for base buildings and tenant work. Worked closely with general contractors, subcontractors and code inspectors to coordinate work activities and ensure budgets were adhered to and projects were completed on time. Projects Included Battlefield Business Park, Manassas VA, Windsor Plaza, Chantilly VA, Monroe Business Center, Herndon VA, Enterprise Center, Chantilly VA. EXECUTIVE ASSISTANT January 1983 to January 1985 Company Name - City , State Provided clerical support, researched claims, prepared meeting minutes and performed all other necessary duties as directed. Provided clerical support, issued purchase orders and maintained certified payroll while working on the job site at the CIA Headquarters (Langley, VA) for the CIA powerhouse modifications project. Provided clerical support, operated blue print machine, packaged and logged submittals while working on site for the construction of the Army Ammunitions Plant (Bay St.Louis, MS). Education USM - GRAPHIC DESIGN, REAL ESTATE and NVCC-ARCHITECTURAL DRAFTING Skills Accounting, Accounting Systems, AIA, AS400, Billings, Bluebeam,Bonds, Budgets, Business Management, Clerical, Construction Management, Contracts, Special Events, Filing, Imaging, Insurance, JD Edwards, Microsoft, Office, Negotiations, Payroll, Coding, Project Management, Property Management, Proposals,  RFI, SAP, Scheduling, Taxes, Trade Shows,  ",ACCOUNTANT " SENIOR ACCOUNTANT Summary A highly competent, motivated, reliable and result-driven Accountant with extensive experience supporting the finance needs of the organization. A self-starter and team player with excellent organizational and computer skills. Proven ability to take on extra responsibilities and manage multiple projects simultaneously while working under stringent deadlines and maintaining high degree of confidentiality. Highlights MS Excel, Word (60 WPM), Outlook, Intacct, Professional Accounting System, SAGE 100 Fund Accounting, and BOA CashPro, ADP, BenefitMall Payroll, Fidelity, Choice Strategies Experience Senior Accountant May 2015 to Current Company Name － City , State Financial Reporting and daily operations: Oversee cash management - daily. Manage financial closings - monthly. Manage general ledger - monthly. Review and prepare various account reconciliations - monthly. Prepare standard & custom internal financial reports in excel - monthly. Prepare bank borrowing base reports - monthly & quarterly. Prepare functional & managerial expense analysis - annually. Prepare annual surplus earnings analysis -annually. Prepare financial budget - annually. Renew listed insurance policies annually: Commercial package policy - annually. Pawnbroker's liability insurance - annually. Fiduciary liability Policy - annually. Directors and officers liability policies (1) Primary & (1)Excess - annually. Workers compensation policy - annually. Commercial Crime Policy - annually. Auction Sale - 3 times per annum: Download auction sale data. Use system auction sales data to verify system calculation accuracy. Prepare auction sale cost analysis. Prepare auction sale summary analysis. Prepare auction sale journal, finalize auction sale. Government Reporting: Form 990 - provide outside accountants with all supporting schedules and reports, return prepared and filed by outside accountants - annually. Form 5500-DB plan - provide actuaries with census information and annual plan information, prepared and filed by actuary, signed by administrator - annually. Form 5500-DC plan - provide fidelity with answers to questionnaire, confirm contribution information, upload specified data to Fidelity system, prepared by Fidelity, filed by Provident Loan Society, signed by administrator - annually. Dept. of Labor - review wage report - prepared/filed by provident - quarterly. Payroll Tax returns - review - prepared and filed by payroll service - quarterly. Annual Financial Audit: Substantiate all material account balances - annually. Provide internal control structure information - annually. Prepare disclosure reports with CPA guidance - annually. Purchasing: Review and approve all purchase invoicing - daily. Code all invoices to the appropriate g/l account - daily. Review purchases - monthly. Finance and accounting: Calculate outstanding interest and fees - monthly. Review 12 standard journal entries - monthly. Review quarterly tax filings - 940futa, 941 fed tax return, MTA-305, NYS45. Prepare and file NYS Dept. of Labor Report Wage report - quarterly Update and maintain financial performance metrics - monthly. Maintaining & Updating 1099 vendors. Manage monthly financial closings and adjustments. Manage and maintain employee benefits (401k, Life & Dental Insurance, FSA, TransitChek, and GTLI). Prepare and process bi-weekly payroll. Review and journalize American Express expenses. Journalize and upload to accounting system payroll allocation, employee benefit allocation. Implement and review accounting process as needed. Finance Associate August 2011 to May 2015 Company Name － City , State Oversight and maintaining of AP/AR vendors, payment, processing orders, invoices, bank wires, and deposits. Cash management including wire transfers, record charges, and adjustments. Perform monthly bank reconciliation, account reconciliation between the general ledger and subsidiary ledger to ensure the timely and accurate financial statements are generated. Prepare supporting documentation and post journal entries to computerized accounting Software. Managed domestic and international budgets, including budget modifications and closeouts. Identify, and assist in the implementation of, process improvements in order to shorten the monthly close process. Processes and maintain organizations payroll using ADP. Maintained and processed International payroll, working with in-country payroll vendors. Worked independent while communicating and coordinating with other employees and external clients to facilitate workflow that pertains to the financial deliverables of the organization. Assist with special projects. October 2010 to June 2011 Company Name － City , State Reconcile and analyze over 75 POS terminals, and audited receipts for compliance of SOX Procedures. Exemplary post sale communication with different departments. Education Bachelor of Arts : Economics City College of New York GPA: GPA: 3.2 Honors Cum Laude Economics GPA: 3.2 Honors Cum Laude Languages Fluent in Spanish ",ACCOUNTANT " CONSTRUCTION Executive Summary To find an internship in the profession where I can gain experience in and exposure to the practice of product design. Core Qualifications Adobe Photoshop and Illustrator AutoCAD and Revit Microsoft Word, Excel and PowerPoint Professional Experience Aug 2006 to Current Castle Inspection Service Oregon and California High Value Residential Insurance Appraiser Appraise high value homes in Oregon and California for a replacement cost. Construction Jul 2005 to Jan 2006 Company Name － City , State Extensive remodeling project. Nov 2004 Company Name － City , State internship supporting interior design/project teams, researching materials, and organizing the materials resource library. Accounts Payable Assistant Jan 1999 to Jan 2000 Company Name － City , State Handling petty cash, data entry, payroll distribution, and other administrative duties. Education BFA , Product Design Present University of Oregon － City , State Product Design Bachelor of Interior Architecture , Business Administration 2005 University of Oregon － City , State Business Administration Undeclared 2003 1999 University of Washington － City , State Undeclared Objects and Impacts Digital Illustration Interior Construction Elements Furniture Theory and Analysis Color Theory and Application Rome Program Skills administrative duties, Adobe Photoshop, AutoCAD, Color, data entry, Digital Illustration, Illustrator, Inspection, Insurance, interior design, materials, Excel, PowerPoint, Microsoft Word, organizing, payroll, researching, Revit ",CONSTRUCTION " CONSTRUCTION Summary The purpose of submitting my resume to your company is to obtain a position with the opportunity to utilize my training and skills in the technician industry. I am experienced in warehouse and technician field -wiring 508 A UL soft starters, hard starters while assuring a high level of excellent customer service and satisfaction with maximum productivity; and maintaining a clean and safe warehouse. Also with security experience with skills in Microsoft Office Applications including Word, Excel, CCTV and PowerPoint; I am also competent in customer service satisfaction for installing direct TV and having the ability to gain knowledge of certain products and being able to sell them to the public. I have solid leadership and communication skills. I am also a positive person willing to take on different tasks and eager to learn. These skills are exemplified in my previous employment with Sprecher + Schuh. As a Wire-man and a Warehouse worker my duties ranged from being able to sale products to answering inquires or repair and wiring enclosures. By applying for this position will allow me to expand professionally and develop and learn new skills. I am a team player-I enjoy being a positive outlet for my fellow co-workers and contributed to the success of others. I would like to thank you all, for your time and consideration. Enclosed is a copy of my resume containing my contact information and my work history. Thanks to all again. Sincerely, Edgardo M. Dubose To secure a position that will utilize my training and skills in the manufacturing industry to contribute to the success of the organization. Managing employees and projects · Competent in Microsoft Applications-Word, Excel, PowerPoint · Maintain solid communication skills-oral and written · Ability t remain focus and productive daily while managing repetitive tasks · Knowledge of chemical labeling and mixing · Quality control · Manufacturing work place · Operating sit-down Forklift Highlights Immaculate Customer Service  Driver Safety Test Certificate Certified to work with Autistic Individuals Security Certification- Levels 1, 2, 3 Forklift and Pallet Jack Certificate Ebiz, Management, professional Team lead training Hvac, Emergency Life crisis building evacuation skills Chemicals Understanding and reaction Experience 01/2014 to 01/2015 Construction Company Name － City , State Construction of houses. Subcontract with Aslide. Applying Sofit, Siding. Use of saw, hammer, drill, tape measure etc. Covers up wood on home exterior. 01/2014 to 01/2014 Wire-man Assembler Company Name － City , State Assemble Chromatograph. Build product from scratch. Inspect all products before use. Apply circuit board. Soldering. Wire. Inspect for shipping. Used power tools. 01/2011 to 01/2013 Wire-man Company Name － City , State Read electronic circuits schematics. Circuit board and soldering. Wire. Multi-task using voltage reading for assembly production. Use of power tools and understand the basic of mechanics with tools. Install and repair electric wire. Build soft starters, hard starters. Drill and Tap. Assemble Enclosure. 01/2011 to 01/2012 Security Guard Company Name － City , State Front desk answer phones supplying customer service. HVAC systems, elevators. Security cameras. Patrol building secure. 01/2010 to 01/2012 Technician Company Name － City , State Consult helping customers plan for direct TV. Multi-tasking building satellites while installing,. Assigning membership and handling account information. Install wire outlets, cut wire, ground wire, check for output of wire. Use of power tools drills, saws etc. Birddogs used to find signals. 01/2009 to 01/2009 Supervisor Company Name － City , State Provided excellent customer service and satisfaction. Fielded phone calls and emails. Managed inventory. Maintained building equipment. Supervised employees. Track incoming and outgoing packages. Assemble appliances and furniture. 01/2004 to 01/2008 Sales Representative/Care Provider Company Name － City , State Sale Representative for incoming patients. Scheduled appointments for potential clients to visit the site. Answered inquires about the benefits and services of the site. Provided potential clients with different services and packages. Responded and directed all complex incoming calls. Maintain a daily log of appointments. Maintain clean, working and livable environment for patients. Resolved customer service inquires regarding: Billing and payments schedules and Benefits. Authorization for treatments and medicine. Education Fire Science BAKERSFIELD COLLEGE － City , State Fire Science HOUSTON COMMUNITY COLLEGE － City , State Skills basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV ",CONSTRUCTION " CONSTRUCTION Experience 04/2015 to Current Company Name Repair a/c units Repair and replace water heaters, stoves, and refrigerators. Change out faulty valves and faucets. Unclog drains, toilets, snake clean-outs. Change out windows and locks. Make repairs to sheetrock if damaged, roof repairs and painting inside and outside. Controls inventory, creates orders with vendors. Train, coached and mentored staff to ensure smooth adoption of new rules. 07/2010 to 02/2015 Company Name － City , State Maintain 320 units in Jasmine Terrace complex, which consists of repairs to AC window units. Repair and replace water heaters, stoves and refrigerators. Change out faulty valves and faucets, unclog drains, toilets, snake clean outs. Change out windows and locks. Make repairs to sheetrock if damaged Roof repairs and painting inside and out. Controls inventory, create orders, with vendors. Trained, coached and mentored staff to ensure smooth adoption of new rules. 03/2007 to 05/2010 Construction Company Name － City , State Plumbing, roofing, sheetrock, painting. Replace water heaters. General apprentice and construction. 03/2005 to 03/2007 Painter Company Name － City , State Paint and repair the outside of problems in a timely matter. Pressure washed houses and made repairs to old / damaged frames. Education 2005 GED Central Florida College － City , State 2009 EPA Certified Universal Skills c, inventory, windows, window, painting, Paint, Plumbing, repairs, roofing ",CONSTRUCTION " CONCRETE CONSTRUCTION Summary A highly experienced professional who possess the required level of retail management know how needed to inspire, lead, develop and motivate staff. There by helping them to achieve outstanding results through passion, innovation and support. Key qualities include innovation in product range and responsiveness to market trends, as well as being able to give superb product knowledge and training to junior staff so they can deliver industry leading advice and service to customers. Also having a real passion for retailing, with a strong desire to exceed customer expectations. Currently looking for a suitable position with an exciting retailer who promotes from within and rewards achievers. Highlights Professional Familiar with a computerized warehouse system. Able to work at elevated heights up to 30 feet. Maintaining a clean, organized and safe work environment. Ability to organize and prioritize job tasks and requirements. Establishing safety procedures. Accurately interpreting instructions. Demonstrating integrity and respect to senior managers at all times. Personal  Physically fit and able to work in hot or cold environments. Possessing math proficiency and strong communication skills. Excellent organizational, time management and customer relations skills. Accomplishments Over Exceeding Award Successfully completed the company's rigorous employee development program. Commended for having a perfect attendance for 10 months. Promoted to supervisor after a year of employment. Experience Company Name City , State Concrete Construction 03/2015 to Current Company Name City , State RETAIL FLOOR MANAGER 01/2014 to 01/2015 Having overall accountability for growing the sales and profitability throughout each area of the store. Managing teams to deliver proper merchandising and compliance throughout the operation, as well as delivering excellent standards of customer service. Duties: Driving and maximizing the sales and profitability of the store to achieve growth. Monitoring and review staff and store performance on a regular basis. Driving sales through maximizing team performance. Organizing, preparing and arranging promotional materials and displays. Maximizing sales through effective merchandising. Leading by example in all aspects of the role. Recruiting, training, supervising and appraising staff. Maintaining accurate statistical and financial records. Creating a combination of real value for money and outstanding customer service. Company Name City , State Supervisor 01/2005 to 01/2014 Maintaining optimal stock levels to ensure timely availability of products. Managing an Inventory team comprising of Shift Managers and team leaders. Setting operational standards for all staff to follow. Managing excess and ageing stock. Reviewing service levels on a continuous basis. Using electronic inventory tracking to scan stock and reconcile inventory. Minimizing exposure to obsolete and excess stock. Putting forward recommendations for operational policy, procedures and goals. Creating and maintaining spreadsheets to report and analyze data. Recruiting, hiring and managing a team of Inventory Counters. Maintaining effective business relationships with customers. Presenting written reports and analyses to senior managers. Using scanning terminals, and professional fixed asset tracking software. KEY SKILLS AND COMPETENCIES Management A methodical approach to figures and reporting. A solid understanding of inventory related best practice. Coordinating inventory related projects. Knowledge of demand and supply planning. Excellent numerical and logical analytics skills. Ability to manage multiple tasks through effective prioritisation. Understanding and following work rules and procedures. Company Name City , State WAREHOUSE WORKER 01/2004 to 01/2007 Operating power material handling equipment to accurately select and palletize loads. Moving pallets by hand, hand truck, electric pallet jack, or manual pallet jack. Packaging merchandise for shipment. Shrink wrapping goods for loading onto trailers. Finding stock and merchandise in the warehouse. Ensuring that the correct labels are on all stored pallets. Routinely cleaning all warehouse areas and containers. Loading and unloading trucks from ground level or platforms. Matching quantities and items being shipped against the invoice. Assisting in annual inventories. Using computer equipment to generate labels. Stocking incoming orders onto shelves. Loading merchandise onto trucks. Loading and unloading containers and trucks. Organizing stock in the warehouse. Skills Strong Communication Skills Customer relations/Customer service Driving hand truck/Pallet jack Hiring/Recruiting Inventory/Inventory control Inventory Management Managing/Supervising Supply Chain Management/Time management Merchandising/Organizing/Packaging Presenting/Promotional materials Reporting/Safety/Scanning/Spreadsheets Education Graphic Design Anthem Institute , City , State , USA High School Diploma 2004 Pennsauken High School , City , State , USA ",CONSTRUCTION " CONSTRUCTION WORK Career Overview Highly skilled in working with people. Main course of work has been in the Construction area but computers were also a big asset to my knowledge as running a business requires the use of a computer and skills as many other things. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Testing Excellent problem solving skills Customer needs assessment Accomplishments Leadership   Served as leader and instructor of new sub-contractors. Project Management   Managed complex projects, facilitating acquisition of business requirements. Prepared specifications, developed reporting and analytics Website Design Website Design   Created accent graphics, banner ads, icons, animations and logos using WordPress. Client Interface   Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and resource budget planning. Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery. Team Collaboration   Initiated development team evolution strategy and deployed best practices, such as team building, hard work development and repeatable builds. Defined project skill sets in line with methodology and drove training. Work Experience Company Name May 2014 to Current Construction Work City , State Prepared and presented technical proposals for clients. Meeting with the engineers and inspectors for all of the work they needed was also a part of my job. Accomplishments I have learned how the process of building a building works. How to interact with all of the workers and engineers and inspectors. The process of scheduling who to come during what time was also clearly visible for me. I have learned how to set up a frame. How to read blueprints. I have perfected my skills of interacting with different people on a very professional level. Working with heavy machinery was also infused with my work. Time planning also taught me a great amount of skills. Company Name March 2012 to Current Owner City , State Each day I come to my office and get the work orders that I can complete that day. I plan each day accordingly so that I am efficient as possible. I drive to job sites and do very professional type of work. Interacting with neighbors happens daily so I have learned to interact in a very professional type of way, answering any questions they have but also not giving out too much information. Doing work with buildings plays a major role because I have to winterize the houses. Finding broken pipes in the walls and submitting them to the larger companies. Problem-solving skills are used daily. Accomplishments I have earned the trust of my contractor. I have increased the number of jobs I take each day because of the efficiency I have learned. Meeting with certain people and providing access to homes has become a large portion of my work so I have made many business partners. The network of people I knew in this field has grew over these two years and I am very proud of that. Skills Used Problem solving is a big part of my job! I use it daily. Efficiency is used daily and i am proud to say I have acquired this skill. Interacting with business partners, neighbors, and anyone who has any questions is also a skill i have learned, from calling people and setting up appointments, to evicting people out of foreclosed homes. Company Name June 2008 to September 2008 Painter/Carpenter City , State Each day I would paint the interior and exterior of houses and offices. We came to the job site early to get as much work done as possible. We would paint and then when we would make it back to the job site a different day after the paint would dry, we would usually install the mill work. Accomplishments I acquired friends and business partners during this job. I would see many people that we did business with and very often they would recommend us to their friends and family. I also learned how to be very careful with the work that I do as paint cant be easily washed off or changed. I learned to do it right the first time. Skills Used Doing everything carefully was the key to this job. Being very friendly with the crew and with the people we were doing business for was also a big deal. I learned about the way houses are built and how to treat different parts of the houses and buildings differently. Education and Training Highline Community College 2014 AA : General City , State Skills framing, frame, machinery, office, Windows, Microsoft, Mac, Apple, works, networking, paint, problem-solving skills, read, scheduling, typing, computer, formatting, leadership, teaching, learning, time-management, client negotiations ",CONSTRUCTION " CONSTRUCTION WORKER Highlights Highly Motivated. Dependable. Ethical and honest. Dedicated. Hard working. Experience Company Name May 2014 to May 2014 Construction Worker City , State I performed demolition work by taking down the rooms, cleaning them up and getting them ready to be remodeled. Company Name May 2013 to August 2013 Assembly Line Painter City , State Paint Shop Assembly line: E-Z Go. I retrieve the parts from the paint shop and take them off the assembly line. Company Name April 2012 to August 2012 Bus Washer City , State Start date. End date. Education Stetson University 2016 Bachelor of Science : International Business City , State , US Skills Assembly, Paint Shop ",CONSTRUCTION " CONSTRUCTION WORKER Objective WEB DEVELOPER   Recent graduate and highly motivated 15 year veteran of the construction industry looking to build a new career in the web development field. Passionate about taking a vision and making it a reality. Seeking an entry level position with a respected company to polish the skills I gained while pursuing my degree and to develop new ones. Highlights Excellent problem solving skills Fast learner Experience working as part of a team environment Proficient in HTML, CSS, and JavaScript Ability to see how the smaller parts fit into the bigger picture Dependable Detail oriented Strong knowledge of multiple programming and scripting languages Skills Web Development   HTML XHTML CSS XML Scripting Languages   JavaScript ASP.NET ActionScript 3.0 PHP Programming Languages   Visual Basic C# Java Applications   Adobe Flash Adobe Photoshop Adobe Dreamweaver Microsoft Word Microsoft Powerpoint Microsoft Excel Microsfot Visual Studio Eclipse Relevant Experience While I have not yet had a chance to prove my skills on the job, some of the accomplishments I made while pursing my degree include: Developed a fully functional database driven e-commerce website with PHP/MySQL Developed websites that utilized JavaScript, Flash, ASP.NET, and Java Applets for interactivity and animations Developed an e-commerce site using a popular e-commerce platform Created business applications in VB.NET, C#, Java, and ActionScript Created a Black Jack game using Flash and ActionScript Work Experience 08/2006 to Current Construction Worker Company Name － City , State Calculated needed materials and estimated time to complete tasks Reviewed plans and requirements and translated those into goals Measured, fabricated, and installed various building materials Reduced job site errors and waste by implementing a more systematic and mathematical approach to the building process 05/2004 to 06/2006 Property Maintenance Technician Company Name － City , State Performed structural repairs and upgrades at multiple rental properties Ensured that the interior, exterior, and landscape of properties were clean and visually appealing Resolved tenant complaints in a timely manner 01/2000 to 03/2004 Painter Company Name － City , State Prepared surfaces to receive coatings in accordance to specifications Applied the appropriate primer coatings for substrate and finish Applied finish coatings in accordance with manufacturer and customer specifications Education and Training 2013 Bachelor of Science : IT - Web Multimedia and Animation Kaplan University － City , State , USA 3.43 GPA Member of National Society of Collegiate Scholars Coursework in : Foundations of Programming using Visual Basic Intermediate Visual Basic Programming Advanced Visual Basic Programming Foundations of Programming using C# Intermediate C# Programming Advanced C# Programming Foundations of Programming using Java Intermediate Java Programming Advanced Java Programming Enhancing Websites with PHP Interactive Scripting for Web Pages (JavaScript) Multimedia Scripting (ActionScript 3.0) Website Development Fundamentals of Web Graphics Data Structures and Algorithms Systems Analysis and Design Networking Concepts Project Management I ",CONSTRUCTION " CONSTRUCTION INSTALLER Summary Detail-oriented Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations.  who thrives in project management roles. Extensively trained in construction trades, car Examples View Tips See Other Examples Construction Laborers Click the ""+ Add""  to insert examples into your resume + Add [Job Title]  specializing in home remodeling and equipment repair. Over  [Number]  years in the construction trade. + Add Dependable and hard-working  [Job Title]  with more than  [Number]  years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. + Add Construction Laborer familiar with resource allocation and production methods. + Add Qualified  [Job Title]  who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment. + Add Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations. + Add Detail-oriented  [Job Title]  who thrives in project management roles. Extensively trained in construction trades, carpentry and landscaping. + Add Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. + Add Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. + Add Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction.  pentry and landscaping. Highlights Microsoft Office XP, Microsoft Windows® 2000, Adobe Photoshop, Adobe suite, IPRO, LAW, Proficient in Excel, People-soft, Kronos, Invoice-it, Networking of machines, Snag-It, Outlook, Windows 7, Microsoft Certified, Auto-Cad. IT background. Experience Construction Installer 01/2014 to Current City , State Layout of sky zones trampoline park. Detailed attention to measurements and blue print for layout and installation of steel. Drilling into concrete for anchors and steel. Impacting and torquing bolts on steel.reading. Blue prints and understanding layout of park, also interpreting measurements and determining when to adjust a line based on mathematics and common knowledge. able to think outside the box and make quick decisions. Drive forklift and safely navigate steel into small areas. Use boomlift and skylift to install top bars and high nets for trampoline park. Use of all major power tools. Constructing trampoline park from start to finish. Chief Engineer 03/2013 to 01/2014 Company Name City , State Develop and publish procedures to support the more than 100 employees who depend on our services to function daily. Maintain par levels, manage and inventory of all supplies in main office for the following vendors Costco, Staples, Gourmet Coffee, So-cal Office Technologies, USPS, Fed-Ex and UPS, Sparkletts Waters. Collaborate across teams to share information and coordinate on new ideas at the weekly huddles. Manage 20 employees, counsel, write-up, hire and terminate. Track PTO balances, accruals and requests, attend annual human resources training. Floor warden, responsible for fire safety procedures, Responsible for AED's. CPR Certified. Full responsibility resource utilization, materials management, equipment, assets, inventory management, managing pouches that go to plants and corporate offices. P&L review, monthly forecasting, annual budget review and planning. DSO, Invoice preparation and review in a timely manner. MSR (monthly services report) reporting, paper inventory, vendor contract negotiations, work with procurement department and legal team to ensure contracts do not expire and expiring contracts are terminated in a timely manner. Maintenance and networking of all MFD's, printers and any other copying equipment. In charge of managing all aspects of office services (hospitality, mail sorting and distribution, supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning). Facilitating the removal of equipment (RTV). Installation planning and implementation of new equipment. Project management and implementation. Account Manager 04/2001 to 02/2013 Company Name City , State Develop and publish procedures to support the more than 450 employees who depend on our services to function daily. Specify and prototype tools to increase quality and efficiency in the workplace, and work directly with Director of Operations to develop customer-focused content. Maintain par levels, manage and inventory of all supplies in 4 offices for the following vendors Costco, Bluebird, Complete office supplies, Office Max and Staples. Collaborate across teams to share information and coordinate on new ideas at the weekly huddles. Manage 25 employees, counsel, write-up, hire and terminate. Track PTO balances, accruals and requests. Full responsibility resource utilization, materials management, equipment, assets and inventory management. P&L review, monthly forecasting, annual budget review and planning. DSO, Invoice preparation and review in a timely manner. CSR (client services report) reporting, paper inventory, vendor contract negotiations. Maintenance and networking of all MFD's, printers and any other copying equipment. In charge of managing all aspects of office services (hospitality, mail sorting and distribution, supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning). Facilitating the removal of equipment (RTV). Installation planning and implementation of new equipment. Project management and implementation for all build outs and internal construction. Owner 03/1998 to 04/2001 Company Name City , State Planning & Design tile projects for home owners. Setting tile, deconstruction, kitchens, counter tops, bathrooms and outdoors. Responsible for payroll and deductions for day laborers. Bidding jobs and financial planning for projects. Customized tile setting. Negotiated contracts and bids with homeowners and realtors. Coordinating employees in different job sites. Education High School Diploma 1995 Business Management LA Valley College San Fernando High School City , State Skills accruals, Adobe suite, Adobe Photoshop, Auto-Cad, budget, content, contract negotiations, contracts, copying, CPR Certified, client, fax, faxing, financial planning, forecasting, forklift, human resources, inventory management, inventory, Invoice preparation, Kronos, Layout, LAW, legal, Director, mail sorting, managing, materials management, mathematics, Max, Microsoft Certified, Excel, Office, Microsoft Office XP, Outlook, Windows 7, 2000, Networking, payroll, People-soft, power tools, printers, procurement, Programming, Project management, quality, quick, reading, reporting, safety, supply inventory, tops ",CONSTRUCTION " CONSTRUCTION MANAGER Summary Construction/Masonry offering extensive experience with heavy equipment operation. Willing and able to learn new skills. Dependable and hard-working with more than  5 years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Highlights Accurate measurements and estimates Residential construction Leadership Exceptional problem solver Tiling Construction machinery operation Excellent driving record Strong communication skills Detail-oriented Friendly and hardworking Problem solving Mathematical aptitude Plumbing Structural and architectural pre-cast concrete ​Driver of companies 26ft Flatbed Trucks Accomplishments Led a crew of 3 general construction laborers. Experience 01/2011 to Current Construction Manager Company Name Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation. Installed, repaired and rebuilt tile, brick and stone surfaces. Documented daily equipment inspections and submitted daily inspection forms to supervisor. Performed daily maintenance to the machines Operated equipment safely and efficiently at all times. Loaded proper materials while abiding by all safety and legal standards. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Cleaned all construction areas to avoid hazards. Mixed and laid concrete to raise top of manhole to the street level. Completed indoor and outdoor residential and commercial construction projects. Arranged and stored materials, machines, tools and equipment. Cut materials to specified sizes for installation using power saws and tile cutters. ​ ​ 01/2008 to 01/2011 Project Manager Company Name Transported materials, tools and machines to installation sites. Loaded proper weight requirements before leaving the pit. Operated equipment safely and efficiently at all times. Serviced and maintained vehicles and heavy equipment. Transported materials, tools and machines to installation sites. Cut materials to specified sizes for installation using power saws and tile cutters. 01/2005 to 01/2008 Warehouse Manager / Steel Tier Tested machinery, equipment and parts to identify any defects. Assembled and installed wiring, electrical and electronic components. Assembled and maintained physical structures using hand and power tools. Briefed new team members on procedures and project goals. Ordered supplies, tools and equipment. Read manufacturer manuals, diagrams and specifications prior to repairing equipment. Coordinated schedules with various construction departments in plumbing works for new and existing buildings. Cleaned drains and plumbing fixtures. . Education 2004 Diploma North Rockland High School Languages Bi-Lingual (English / Spanish) Skills Microsoft Word Microsoft Excel Group Leader Able to read BluePrints ",CONSTRUCTION " CONSTRUCTION MANAGER Summary Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Accomplishments Effective administrator of both human and material resources. Able to take a project from the blueprint and contract stage, through complex troubleshooting, to finalization. Capable of delegating and prioritizing workload, scheduling manpower, equipment, and materials, monitoring productivity, quality, and safety, and coordinating a project to achieve on-target, timely, and seamless completion. Estimating: Strong analytical skills. Able to research cost and time factors in order to formulate competitive project bids while protecting the bottom line. Sensitive to budget constraints. Keen ability to properly allocate expenditures and profitably manage expenses within preset parameters. Communication: Articulate as a negotiator, presenter, advocate, and company spokesman. Provide a viable liaison between various professions, disciplines, trades, crafts, and multiple levels of management and employees. Manpower Development: Proven ability as a motivator, trainer, and team builder. Successful at matching talent to need. Able to identify and develop desirable personnel skills. Experience Construction Manager Oct 2013 to Current Company Name － City , State Manage all aspects of new home construction projects including customer relationship building, acquiring the proper building permits, budget creation, scheduling construction, and overseeing field operations. Direct personnel operations, conduct hiring, and schedule subcontractors and product material delivery. Manage multiple simultaneous custom homes ranging in price from $600,000 to $1.6 million in Omaha and surrounding communities. Oversee jobsite safety measures and municipal building code compliance per jurisdiction. Construction Manager Jan 2010 to Oct 2013 Company Name Oversaw and managed a $30 million a year production build of custom higher end townhomes in the Copper Ridge subdivision in Omaha, NE. Worked closely with the developer to provide daily updates and progress reports on every construction project. Job duties included pulling permits, scheduling the construction, hiring subcontractors, negotiating contracts, creating budgets, estimating, jobsite safety, personnel training, and overseeing field operations. Collaborated with the sales team on marketing to homebuyers to improve the sales process. Provided input and creative ideas to new homebuyers in order to create a unique and enjoyable home building experience. Constructed 85 out of 114 total homes built in less than 3 years. Managed the construction of 17 single family homes in the Saddlebrook Villas subdivision. General Contractor Aug 2007 to Current Company Name as an independent contractor specializing in remodeling services and new construction in both residential and commercial settings. Residential projects include basement, kitchen, and bathroom remodels, deck building, room additions, and sunrooms. Commercial projects include the retail and office build out for small and large businesses. Provide self-performing contracting as either the general contractor or as a subcontractor. Specialize in the restoration of older homes with modern updates and improvements. Helped to facilitate a multistate retail outlet store build for Omaha Steaks. Completed the retail space build out for the Complete Nutrition franchise in multiple states. Coordinated the building of multiple Scooters Coffee Shops in Lincoln, NE, Olathe, KS, West Des Moines, IA, and Omaha, NE. Remodeled the multiple cubicle office spaces at Mutual of Omaha, FDR, and DTN. Remodeled the press room of the WOWT News Station in Omaha, NE. Remodeled the Bellevue Foot and Ankle Clinic in Bellevue, NE. education and Professional Development Current student at Randal School of Real Estate Licensed Class C Contractor with the City of Omaha Insured and Bonded with the City of Omaha Registered Contractor with the Nebraska Department of Labor. Education OSHA Certified 10 Hours *ICC Residential Class C Certification IRC 2009 *Lead Abatement Certified *Experienced user of scheduling software, Microsoft Project and Builder Trend 2012 ITT Technical Institute School of Drafting and Design － City , State Certificate of Completion, Advanced Network Technologies, Omaha, Nebraska 2001 MSCE for Windows 2000 / Server andProfessional *Diploma, Computer Programming Specialist, Institute of Computer Science, 1990-1992 Coursework: Mainframe programming languages in BAL, JCL, and COBAL. Skills BAL, budgets, budget, C, COBAL, Computer Programming, negotiating contracts, delivery, estimating, FDR, hiring, JCL, Mainframe, marketing, office, Microsoft Project, Network, new construction, developer, personnel, personnel training, press, programming, progress, Real Estate, relationship building, retail, safety, sales, scheduling, Trend, unique, Windows 2000 / Server ",CONSTRUCTION " CONSTRUCTION COORDINATOR Summary Dedicated and results-driven OSP Specialist with twenty years of progressive and diversified experience in Outside Plant Telecommunications Engineering and Construction, Wireless Backhaul Engineering, Low Latency Optimization and related areas. Proven skills include the ability to manage multiple projects and meet critical deadlines, knowledge of construction methodologies associated with the placement of aerial and underground systems, design, engineering, estimation & budgeting, project management, analysis, problem solving, and various CAD programs.   Highlights Manage multiple projects MS Office proficient Reliable and dependable   Detail-oriented and organized Multitasking Construction specialist Design print fluency NEC codes and regulations OSHA codes and regulations Microsoft Office Programs AutoCad Microstation ArcMap Visio OSP Insight IDDS / ICGS / CMA Experience Construction Coordinator 10/2014 Company Name City , State •Responsible for the construction activity related to extending and relocating cable and fiber optic plants for all lines of business. •Direct oversight of contractors and capital budgets as per company contracts and capital guidelines •Support in node split implementation •Maintain SMB weekly reporting while streamlining the process for coworkers, allowing them more time to produce results on their projects Consultant (Temporary Contract) 02/2014 to 10/2014 Company Name City , State •Latency Optimization Solutions, design and engineering OSP Engineer 05/2012 to 02/2014 Company Name City , State OSP Field Survey and Route Design Design and Engineering of aerial and underground cable routes AutoCad Planning and estimation of projects Prepare detailed permit, construction and placement drawings OSP Engineer 12/2011 to 05/2012 Company Name City , State OSP Fiber Optic and Wireless Backhaul Design and Engineering. Project Estimation and budgeting. Procure ROW and Easements. Interface with necessary people to procure ROW, easements, pole permits, etc. Create, update and maintain records of associate projects. Wireless Backhaul Consultant (Contractor) 01/2012 to 03/2012 Company Name City , State •Wireless Backhaul Optimization, Design and Engineering OSP Engineering Manager 11/2008 to 11/2011 Company Name City , State Telecom Network Analysis and Optimization. Scope and full project estimation. Low latency solutions design, engineering and implementation. Dark, Lit and Dim fiber design, engineering and implementation. Negotiation with third party fiber providers. National and International network planning & design. Wireless Backhaul design and engineering. Owner 10/2002 to 10/2010 Company Name City , State Project and Construction Management Consulting Services. Design and Engineering. Permitting, ROW and Easement. Aerial and Underground Construction. Directional Boring. Bridge Attachments Building Entrances. Quality Control. Splicing, Testing & Troubleshooting (Routine & Emergency). Asbuilts. 24 Hour Emergency Repair Service OSP Engineer 02/2005 to 09/2008 Company Name City , State •IDDS, ICGS, Posting, Quality Control OSP Engineer 10/2004 to 02/2005 Company Name City , State FTTP Field and Design. Crew Supervision, Scheduling, Time Sheet Approval, etc. OSP Specialist 07/2004 to 09/2004 Company Name City , State FTTP Design, Engineering, Permitting and Drafting. Fiber Optic Feeder Design, Engineering, Permitting and Drafting. OSP / Broadband Engineering. OSP / Broadband Engineer 08/2003 to 05/2004 Company Name City , State System Wide Audit and Documentation. OSP Insight. Testing and Mapping OSP Project Manager 04/2002 to 06/2003 Company Name City , State Project Manage a 230 mile fiber optic build in Northeast Pennsylvania. Permit applications, acquisition and tracking. Project Estimation. Pole Line, Underground, and Bridge Design. Construction Planning, Coordination and Crew Supervision. Quality Control. Asbuilts. Project Tracking and Reporting. Site and ROW Acquisition. Inspection of cable routes. Material Issues and Reconciliation. Daily interfacing with customers, utilities and people in all aspects of the telecommunications and utilities industry including Utility Companies, Government Agencies, and Right Of Way Authorities. Working knowledge of industry standards, construction methods and practices. OSP / Deployment Engineer /Project Manager 02/1996 to 04/2002 Company Name City , State Design, Engineer and Project Manage fiber optic, copper, and wireless builds. Pole Line, Underground, and Bridge Design. Laterals, Building Entrance and Long Haul. Coordinate and oversee PaDot Utility Relocation projects. Supervise construction of cable route builds. Permit applications. Site and ROW Acquisitions. Project Estimation, Site Surveys, and Facility Inspection. Inspection of cable routes. Hot Cut Design and Splicing. Testing and troubleshooting. Emergency repairs of outside plant aerial and underground. Daily interfacing with customers and all people in all aspects of the telecommunications and utilities industry. Working knowledge of industry standards, construction methods and practices. PA, NJ, and DE One Call Screening with 100% accuracy and reliability. Off - hours One Call screening for Pennsylvania, New Jersey and Delaware with 100% accuracy and reliability. Education High School Diploma : General 1986 Exeter High School City , State Electrical Engineering Pennsylvania State University City , State Skills Construction Management Multitasking Project tracking and record keeping Network Design and Drafting MS Office Optimization Permitting Quality Control Reporting Scheduling Supervision Troubleshooting ",CONSTRUCTION " CONSTRUCTION LABORER Professional Summary Reliable Construction worker offering expertise gained over 7 year career in diverse labor roles. Versed in completing physically-challenging jobs and working long hours under all types of weather conditions. Familiar with commercial construction with history of quickly learning new techniques and equipment operation. Skills Protective gear Scaffold Erection Measurement and Calculation Accuracy Power Tools Debris removal Team-oriented and dependable Blueprints and schematics Lifting 50+ pounds Preventive and Reparative Maintenance Forklift Operation Commercial Construction Safety and compliance Construction knowledge Work History Construction Laborer , 04/2019 to 06/2020 Company Name – City , State Erected and removed temporary structures such as trench liners and scaffolding to meet team needs. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects. Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices. Efficiently prepared job sites by removing debris and setting up materials and tools. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Solar Panel Installer , 08/2018 to 03/2019 Company Name – City , State Isolated and addressed problems with electrical or environmental factors negatively impacting system operations. Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets. Calibrated system settings and arranged orientation for maximum solar access and optimal durability. Put in place systems consistently surpassing code and safety standards. Tested system wiring layouts, grounds and terminations to finalize installations. Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections and physical tests on previously installed modules and systems to identify faults. Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations. Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand. Education High School Diploma : 04/2010 Central High School - City Associate of Science : Construction Management , Expected in 06/2024 Liberty University - City , State Certifications First Aid/CPR Certified Skills Protective gear Scaffold Erection Measurement and Calculation Accuracy Power Tools Debris removal Team-oriented and dependable Blueprints and schematics Lifting 50+ pounds Preventive and Reparative Maintenance Forklift Operation Commercial Construction Safety and compliance Construction knowledge Work History Construction Laborer , 04/2019 to 06/2020 Company Name – City , State Erected and removed temporary structures such as trench liners and scaffolding to meet team needs. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects. Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices. Efficiently prepared job sites by removing debris and setting up materials and tools. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Solar Panel Installer , 08/2018 to 03/2019 Company Name – City , State Isolated and addressed problems with electrical or environmental factors negatively impacting system operations. Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets. Calibrated system settings and arranged orientation for maximum solar access and optimal durability. Put in place systems consistently surpassing code and safety standards. Tested system wiring layouts, grounds and terminations to finalize installations. Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections and physical tests on previously installed modules and systems to identify faults. Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations. Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand. ",CONSTRUCTION " CONSTRUCTION MANAGER Summary Energetic Construction Manager consistently involved in all facets of the project. Extremely knowledgeable in Pipe lines,  gas and oil facility's and Mining industry regulations and construction, providing expert direction in all aspects of  contract construction. Strong leadership and communication skill. I am able to recognize problems and solve them and a full understanding the important of forming a strong relationship with the owners and engineers for the good of the project and future work. I work close with the safety side of the projects with a understanding how important safety is for the crew and the company. Highlights MSHA Certified OSHA Certified Twic Certified Safety oriented Specifications API 6A; 5L; 15D; 1104; 653 ASTM A36; A350; A694;392; AWS D1.! Strong management skills Project budgeting Scheduling communication skills Able to form a strong and experienced team for all phases of the project Work close with the contractors Computer strong Clear and strong Verbal skills Very oriented and organized Accomplishments Managed  $20m to 120m projects, while supervising a team of 40 to 265 workers. I have a proven record of safe job sites, I have the ability to form a safe environment for our contractors and team safety is first. All jobs have come in on time and on budget.  1. Managed safe job sites. 2. Managed shut downs at Kennecott mine, Barrick Gold strike, GSL, all mining. 3. Managed several Tank farms API 650, 653, 620, 651,652 4. Managed Pipe line projects from start to finish. 5. Managed new facilities civil, pipe, structural, Tanks ? ? ? Experience Construction Manager February 2014 to May 2016 Company Name - City , State Responsibilities are Manage the construction of the API tanks and facility along with the pipe line from the port to the facility including all drilling under the railway and inner coastal. Port Hudson I managed the erecting of the API tanks and pipe line from the river to the tanks.   Managed 12 tanks being erected Port Hudson, Scenic, Port Allen Construction manager March 2008 to January 2014 Company Name - City , State Kennecott Construction Manager for the Shut down installed solar turbine and Boiler to produce electricity. Barrick Gold strike Construction manager of the 85 API tanks project and the structural, civil work GSL  Managed the building of the pump stations 6 total Denham mine A retired mine site back on line all new pipe lines and mechanics, shakers silos conveyer belts Pacific Pipeline Fontana Ca, ? ? Project manager / Construction Manager January 2003 to January 2008 Company Name - City , State Hatti - Managed the set up and all logistics to working over seas project 6 tanks and the facility pipe line and pump stations. New Mexico- Pipe line 17 mile long into the existing facility and built new API tanks 4. Wyoming  Douglas, Pronghorn facility $ new tanks and all the facility pipe meter skids pump station rail way. ? Education High School Diploma : 12 Jones High - City , State , usa 26 years in the industry from the ground up and the last 15 years as a Project Construction Manager. I learned the industry from the field and today I have 15 years of Managing the projects and a real good track record. Skills ? Strong Leadership, Strong Computer skills, Cost control, scheduling, managing a team, procurement, estimating, scheduling, coordinate and manage staff meetings.  Very knowledge in the Pipe line, Tanks, Facilities, Mechanical, Civil, Instrumentation. I have a strong understanding of safety requirements. The one thing and most important I have the ability to understand how important it is to keep a strong relations ship with the owner and the engineers of the project. Thank you foryour consideration I look forward from hearing from you. ",CONSTRUCTION " CONSTRUCTION WORKER Summary A motivated hard working individual that is willing to learn and accomplish any task that is giving to me, I've always been dependable and reliable. Motivated to get along well with others and exceed expectations. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction. Highlights Demolition Asphalt Excellent driving record Strong communication skills OSHA Certified Construction Workers Union Local 265 Accomplishments Residential construction Sandbagging Traffic Control Laying the liner. Accomplishments Lead a crew of 6 general construction laborers workers for a year. Experience Construction Worker March 2012 to October 2014 Company Name － City , State Planted Plants in the ground at the Cincinnati city parks, Cleaned the parks. Construction Worker March 2008 to March 2012 Company Name － City , State Flagged Traffic and set traffic control. Construction Worker August 2005 to February 2008 Company Name － City , State General Cleaning the college dorms out for the year. Helping the foreman out when he needed me to assist him with the ceiling tile. Construction worker/ Painter June 2005 to Current Company Name － City , State Painting, Cleaning up some remolding houses and apartment's. Skills Painting Education High School Diploma : 1 1985 West Fulton High School － City , State , United States Drexel J. Thrash Training Center ",CONSTRUCTION " CONSTRUCTION SUPERINTENDENT Professional Summary More than 26 years in construction supervision including accurate takeoffs, estimating, budgeting, contracting, Purchasing and invoicing. Experience in full on-site construction management and land development; effectively schedule, monitor and inspect all work from mobilization to completion. Work with architects, engineers, developers, contractors, inspectors, city officials, designers. Experienced in all phases of building commercial and residential. Veteran Superintendent well-versed in preparing and interpreting graphs, charts and maps to create practical schedules for new construction projects. Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced in P3, sure track Commercial construction Project management skills Power and hand tools Computer proficient Work History Construction Superintendent , 07/2017 to Current Company Name – City , State Assisted in budgeting, bidding and the award of subcontractors. Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. Coordinated required inspections with local jurisdictions. Coordinated required inspections with local jurisdictions. Followed standards and procedures to maintain safe work environment. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. Followed company procedures to maintain work environment in a neat and orderly condition. Loaded and unloaded building materials used for construction. Implemented changes requested by designers, owners or inspectors. Accurately read, understood, and carried out written instructions. Owner -Operator , 04/2006 to 05/2017 Company Name – City , State Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. Work in the foreclosure markets with the Leading Banks and Local Brokers. Manage and Maintained up to 1250 homes, for a fiscal year. Review plans and specs during the schematic design of pre-construction. Coordinate utility service providers per project schedules. Obtain building and specialty permits from local jurisdictional agencies. Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Perform regular job site observations to provide direction for all general contractor personnel. Digitally archive weekly progress and technical photographs of all assigned projects. Prepare and followed through on all required punch lists. Oversee the entire building turnover process, while enhancing communication between all construction management. Prepare regular interval progress reports. Avoid construction delays by efficiently following through with all site inspections in a timely manner. Schedule all contractors and materials deliveries. Train and promoted continued education for all on-site crew members. Project Manager/Superintendent , 07/2002 to 12/2005 Company Name – City , State Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. Handled all payment application and change orders. Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. Maintain budgets, process invoices and control overhead costs. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Reported the quality of performance on site to all site construction managers. Operations Manager , 06/2002 to 03/2003 Company Name – City , State Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. Scheduled, monitored and inspected all work from start to customer orientation. Maintained budgets, processed invoices and controlled overhead costs. Offered technical assistance to service providers. Scheduled all contractors and materials deliveries. Project Manager , 08/1999 to 04/2002 Company Name – City , State Responsible for scheduling, monitoring overseeing all aspects of the project. Worked with owners directly. Maintained Budget processed Invoices and Billings. Worked in both Private and Public projects. Performed customer service and orientations in a professional manner. Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. Construction took 11 month to completed and was completed on time, within budget with no claims. Position Held - Project Manager Project Size - 48.5 Million. Superintendent / Project Engineer , 08/1991 to 03/1999 Company Name – City , State Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. Scheduled, monitored all work in progress worked with Project Manager. Worked in all phases of project. Helped with Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991 Company Name – City , State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews for work loads. Finish work, electrical, plumbing rough-in and top out. Education Completed apprenticeship school obtained Journeyman certification: : 1990 H. s. Diploma : 1983 North Monterey High School - City , State Certifications General Contractor License# 961804EPA Accreditation # 18717Certified Open Water Diver (PADI)Certified Jump MasterCommunity InvolvementBoy Scouts of America Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced in P3, sure track Commercial construction Project management skills Power and hand tools Computer proficient Work History Construction Superintendent , 07/2017 to Current Company Name – City , State Assisted in budgeting, bidding and the award of subcontractors. Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. Coordinated required inspections with local jurisdictions. Coordinated required inspections with local jurisdictions. Followed standards and procedures to maintain safe work environment. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. Followed company procedures to maintain work environment in a neat and orderly condition. Loaded and unloaded building materials used for construction. Implemented changes requested by designers, owners or inspectors. Accurately read, understood, and carried out written instructions. Owner -Operator , 04/2006 to 05/2017 Company Name – City , State Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. Work in the foreclosure markets with the Leading Banks and Local Brokers. Manage and Maintained up to 1250 homes, for a fiscal year. Review plans and specs during the schematic design of pre-construction. Coordinate utility service providers per project schedules. Obtain building and specialty permits from local jurisdictional agencies. Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Perform regular job site observations to provide direction for all general contractor personnel. Digitally archive weekly progress and technical photographs of all assigned projects. Prepare and followed through on all required punch lists. Oversee the entire building turnover process, while enhancing communication between all construction management. Prepare regular interval progress reports. Avoid construction delays by efficiently following through with all site inspections in a timely manner. Schedule all contractors and materials deliveries. Train and promoted continued education for all on-site crew members. Project Manager/Superintendent , 07/2002 to 12/2005 Company Name – City , State Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. Handled all payment application and change orders. Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. Maintain budgets, process invoices and control overhead costs. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Reported the quality of performance on site to all site construction managers. Operations Manager , 06/2002 to 03/2003 Company Name – City , State Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. Scheduled, monitored and inspected all work from start to customer orientation. Maintained budgets, processed invoices and controlled overhead costs. Offered technical assistance to service providers. Scheduled all contractors and materials deliveries. Project Manager , 08/1999 to 04/2002 Company Name – City , State Responsible for scheduling, monitoring overseeing all aspects of the project. Worked with owners directly. Maintained Budget processed Invoices and Billings. Worked in both Private and Public projects. Performed customer service and orientations in a professional manner. Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. Construction took 11 month to completed and was completed on time, within budget with no claims. Position Held - Project Manager Project Size - 48.5 Million. Superintendent / Project Engineer , 08/1991 to 03/1999 Company Name – City , State Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. Scheduled, monitored all work in progress worked with Project Manager. Worked in all phases of project. Helped with Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991 Company Name – City , State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews for work loads. Finish work, electrical, plumbing rough-in and top out. ",CONSTRUCTION " CONSTRUCTION INSPECTOR Professional Summary Result-Driven Certified Construction Manager in Training with over 2 years of significant and progressive experience in construction industry. Proven track record in ensuring project deliverables are brought to market in a timely manner. *Strong team leader with proven managerial experience and skills cross functional terms including Subcontractors, Vendors and Suppliers. *Effective problem solver and decision making skills, exceptional commitment to quality and customer satisfaction. Excellent presentation/ Communication, negotiation and persuasion skills. Core Qualifications Primavera P6 Digitizer Site safety/OSHA compliance Microsoft Project Plan Swift 9 QA/QC/Field Engineering AutoCAD Revit (BIM) Micro station V8i Microsoft office Report Writing Interpersonal/Communication Experience Construction Inspector November 2015 to Current Company Name － City , State Provided quality assurance services by performing on-site inspections of material and workmanship as well as performed material testing in accordance to the American Society for Testing and Material (ASTM) manuals for reinforcing bars as well as concrete. Performed inspections on epoxy Anchor/Dowels and concrete field technician duties (Slump test, Temperature, Air content and Concrete sampling). Tested and inspected construction material, placement and foundation work. Performed reinforcing steel inspections to ensure rebar meets requirements of approved drawings. Performed in-place density tests on various types of soil to determine compaction and moisture content. Established onsite solutions to unforeseen issues found in the field. Performed proctor, sieve and compressive strength tests with senior technician in laboratory. Performed timely inspections reports to engineers and project manager to ensure work meets requirements set by the proper design authority for each specific project. Project Engineer May 2015 to October 2015 Company Name － City , State Processed, tracked, and distributed submittals and RFIs. Managed document control process, including change order, subcontractor billings, field production tracking, purchasing, and contract administration. Coordinated project close-out documentation, including deficiency, warranties, maintenance and final payments. Assisted with documentation of accidents, safety violations, unsafe conditions and activities. Conducted quality control inspections of completed work. Processed vendor invoices, reconciled all monthly subcontractor progress billings, and managed jobsite office. Performed quantity take-offs derived from a thorough understanding of plans and specifications using Digitizer. Negotiated and tracked subcontractor contracts, agreements, change orders and insurance. Prepared project schedule in primavera at determined intervals to ensure jobs are being completed on time. Monitored project progress and performed variance analysis in comparison with baseline schedule. Produced significant cost savings, potential cost avoidance, and preventive problem solving through numerous cost saving ideas, suggestions and recommendations. Ensured equipment and material were in accordance with contract drawings and specifications by monitoring and coordinating construction activities. Ensured site safety through comprehensive review of subcontractor safety program. Facilitated communication between the owner and contractor to ensure construction projects were completed on time and within budget. Traffic Engineer January 2013 to April 2013 Company Name － City As a traffic engineer was involved in collection and appraisal of data reports, surveys and investigations, conducting various traffic survey analysis and report making. The main objective of this study is to check the feasibility of Outer Ring Road (ORR) from Shamirpet to Keesara and come up with investment proposal based on future travel demands that would attempt to improve the traffic scenario in the city of Hyderabad. The study include current traffic and transport situation, projecting likely growth in next 20 years and recommendation with regard to new roads and flyovers. Conducted traffic studies, classified traffic volume count, intersection volume count, willingness-to-pay, origin-destination and axle load surveys. Analyzed traffic volume count data, average daily traffic (ADT), Annual Average daily traffic (AADT), O-D matrix, growth rate, traffic demand for normal, diverted and generated traffic projection and calculation of vehicle damage factor (VDF) and equivalent single axle load (ESAL). Prepared reports, documents and drawings for related features and finalized the location of road and flyovers based on the reports gathered. Project Engineer February 2012 to October 2012 Company Name － City Oversaw million dollar residential construction project in collaboration with architects, engineers, subcontractors, owners, consultants, and municipalities. Supervised contractors and project timelines, budgets and quality control. Administered construction documentation. Procured and tracked materials, facilitated punch list completion and ensured accuracy and on-time delivery. Lead a team as an engineer responsible for project planning, estimation, contract management and material procurement. Created the Baseline Schedule and studied acceptable free float and total float for each phase. Evaluated the critical paths in the project schedules and evaluated alternative schedule options to identify optimum project strategies or resolve problems before or during execution. Performed resourceloading and levelling, logic diagrams analysis, critical path looking two weeks ahead, and overall network analysis for senior management decision making. Proposed cost-effective methods, balanced schedules and improved performance through strategic workforce management. Assisted project manager with on-site visits and meetings with sub-contractors. Inspected project sites to monitor progress and ensure conformance to design specifications and safety standards'. Achieved project deadline by managing/scheduling/leading subcontractors. Accomplishments Certifications:. Education Master of Science : Construction Engineering and Management , May 2016 The University of Texas － City , USA GPA: GPA: 3.54/4.0 Construction Engineering and Management GPA: 3.54/4.0 Bachelor of Technology : Civil Engineering , May 2013 Jawaharlal Nehru Technological University India Civil Engineering Certifications Construction Manager In Training(CMIT) License: 184492 *OSHA 10-Hour *OSHA 30-Hour Skills AutoCAD, billings, budgets, budget, Interpersonal/Communication, Construction Manager, content, contract management, contract administration, contracts, decision making, delivery, documentation, engineer, senior management, features, insurance, logic, managing, materials, meetings, Microsoft office, office, Microsoft Project, Micro station, network analysis, next, Primavera, problem solving, material procurement, progress, project planning, proposal, purchasing, quality assurance, QA, quality control, Report Writing, Revit, safety, scheduling, strategic, surveys, Swift 9, technician, variance analysis ",CONSTRUCTION " CONSTRUCTION MANAGER Executive Summary OSP/Construction/Engineering Manager with 33+ years of experience. Strong strategic-planning and people-management skills. Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines. Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame. Working with a focused, motivated and performance driven team, meeting all deadlines for project projections. Core Qualifications Supervision and training Complex problem solving Team Leadership Copper/Fiber Splicing Cable Maintenance OSP Aerial, Buried, Underground Safety, Quality & Production Management Cell Site Construction First Aid & CPR Alcatel/Lucent 8600 Training Project Management OSP Fault Locating AutoCad Training Customer Service Budget Forecasts Inventory Control Union Meeting Organization United Way Affiliate Professional Experience 07/2014 to 01/2015 Construction Manager Company Name － City , State Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location. 10/2012 to 04/2014 Supervisor Company Name － City , State Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area. Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services. Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills. Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition. Motivate team for continuous improvement and achievement of maximum performance. 02/2011 to 09/2012 Customer Service Coordinator Company Name － City , State Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer. 11/2007 to 02/2011 Senior Technical Analyst Company Name － City , State Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget). Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e. permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed. 01/1979 to 10/2007 FTTP Local Manager Company Name － City , State Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory. Education 2002 Bell Labs Technical: Telecommunications Houston TX Harris County 1976 High School Diploma Bishop Forest High School General Schulenburg TX Fayette County Affiliations Communications Workers of America IBEW United Way Skills acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade ",CONSTRUCTION " CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of building construction and civil engineering principles and concepts. I collaborate successfully with staff and contractors to complete multi-million dollar projects. Skills OSHA Certified Excellent customer relations Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Commercial construction expert Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems and services State Certified Erosion and Sedimentation Control Inspector Designed and built custom homes. Considered a Subject Matter Expert in all construction trades.  Held State Certifications in Concrete Field, Asphalt Field, Soils and Aggregate. Project scheduling State Certified as an Erosion and Sedimentation Control Inspector. Held and recertified in Field Concrete Testing, Soils and Aggregate Compaction, Nuclear Gauge Safety and Hot Mix Asphalt field. Panned, Designed and built Custom Homes. Subject Matter Expert in all construction trades Work History Construction Manager 06/2011 to 02/2014 Company Name – City , State Perform construction Management and/or construction Inspection duties involving the erection of new structures; the installation of equipment and systems; or the alteration or major repair of existing structures, accomplish studies and design work of complex, conventional nature and, provide technical expertise and guidance to the Contracting/Engineering team during negotiations of individual delivery orders. Serve as the Construction Manager at multiple construction sites and is responsible for overseeing the design and construction of projects involving large scale state facilities and infrastructures which involve managing sizable monetary expenditures and rigid time frames for completion. Manage Observe and investigates construction at all stages to identify possible problems in contractor's work performance and in delivered materials and equipment and Complete the contractors Performance Evaluation. Performs biddability, constructability, and environmental reviews of plans and specifications to determine whether documents are clear and materials are readily available. Reviews plans and specifications to determine whether the project will be completely functional. Schedule and perform progress meetings and conference with the contractor to resolve differences of opinion. Acts as technical representation by interpreting and clarifying drawings and/or sketches, specifications and other proposal documents during the delivery order procurement process. Prepares reports reflecting the progress of construction activities, site and weather conditions, and any construction delays or unusual circumstances. Reviews and approves contractors' payment estimates against construction progress measurement data, and reports of materials and equipment used against information gathered from field inspections and survey reports. Coordinates construction operations with contractors and, where applicable, using agency representatives, and ensures that using agency is informed of construction status. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Offered direction to landscape architects on all landscaping projects. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Implemented systems to improve process efficiency and reduce the project duration. Construction Manager 04/2003 to 06/2011 Company Name – City , State Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Assisted the operations group with warranty service repairs. Offered direction to landscape architects on all landscaping projects. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Trained and promoted continued education for all onsite crew members. Performed project acceptance inspections. Conduct and scheduled training of Construction Inspectors. Hire and review the inspection staff and assume all administrative responsibilities. Education Certificate of Completion : Transportation Construction Management Institute 2012 Virginia Tech - City , State Coursework in Project Management, Construction Management, and Accounting Continuing Education in Construction Management. Studied the Project Scheduling and Budget. Accomplishments Directed the installation of twin 1500 -gallon septic tank system and corresponding drain field. Managed the construction budget of more than $14 million dollar. Received a letter of praise from the Commissioner of Transportation. Received an award as the most outstanding student in the industrial arts department. Skills agency, delivery, functional, managing, materials, meetings, negotiations, procurement, progress, proposal ",CONSTRUCTION " CONSTRUCTION FOREMAN Summary Looking for a challenging and rewarding future in a healthy and competitive organization and to expose my knowledge, experience and potential through hard work and dedication. I offer myself as an excellent team player with honesty, dynamism and commitment. Over 8 years of success in overseeing multi-million dollar building construction and renovation projects from beginning through occupancy. Proven track record of safely and effectively operating a wide range of construction equipment; excavators, backhoes, loaders, forklifts and mechanized trenchers. Demonstrated ability to effectively manage a team of up to 10 construction workers performing a variety of activities. Conversant with conducting project briefings and assigning daily work tasks to construction workers. Particularly effective in working within allocated budgets. Highlights CONSTRUCTION FOREMAN Project Scheduling Empowerment Regulatory Compliance Planning and Budgeting Crew Management Contract Negotiation Experience Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Education High School Diploma : 2002 COMMUNITY SCHOOL － City , State Accomplishments Qualification Specialization Name of Institution Year of Passing I.T.C. Electrical Engineering KCM Industrial Training Centre, Koonamavu. 1982 S.S.L.C. Academic G.H.S. Kadungapuram 1980 Professional Summary: Job Profile Employer Period Electrical Visitor Ahlia Cement Company, Libya June 2015 to till date Electrical Foreman Al Hamad Contracting Company, U.A.E. From 1988 to 2010 21 Years Areas of Specialization: Light and Power wiring. DB Termination. Panel assembling. Sound knowledge in electrical lay-outs and schematic diagrams. HT & LT cable laying, glanding and termination. Testing & commissioning of projects. Personal Information Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : CochinDubai Driving License No 158117 valid up to 02.05.2022 Publications Permanent Address Panikkassery House Alangad, Kongorpilly P.O. Ernakulam District Kerala, India. PIN: 683525 Telephone 91-484 2514876 Interests Indian Name of Father Jose P.V Languages Arabic, English, Hindi, Tamil, Urdu, Malayalam Skills Arabic, blueprints, Budgeting, budgets, change management, interpersonal skills, Contract Negotiation, decision making, English, forklifts, Hindi, leadership skills, Regulatory Compliance, materials, problem solving skills, progress, protocols, quality, quality management, reading, Scheduling, Urdu Additional Information Nationality Indian Name of Father Jose P.V Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : Cochin Dubai Driving License No 158117 valid up to 02.05.2022 ",CONSTRUCTION " CONSTRUCTION WORKER Summary Hardworking shipping and receiving clerk familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Logistics Shipping and receiving Punctual and reliable Detail oriented Adaptive team player Strong problem solver Multi-tasker Fluent in Spanish Experience Construction Worker October 2011 to Current Company Name － City , State Completed residential and commercial construction projects with minimal or no supervision. Retail Associate November 2012 to September 2013 Company Name － City , State Offered exceptional customer service to differentiate and promote the company brand. Balanced the needs of multiple customers in a fast-paced retail environment. Prevented store losses using awareness, attention to detail and integrity Facilitated quarterly physical inventory counts. Quality Assurance Clerk August 2006 to September 2011 Company Name － City , State Answered customers questions and addressed complaints in person and via phone. Resolved delivery issues for carriers, warehouses and customers. Documented pilfer and damaged inventory. Presented customers with bills, receipts and collected payments for shipments picked up. Organized and scanned inventory minimizing company loss. Monitored shipments to guarantee on-time delivery. Forwarded client-related quality and service issues to the appropriate manager for resolution. Package Handler August 2005 to August 2006 Company Name － City , State Worked at a rapid pace to meet tight deadlines. Cleared damaged items while loading freight. Redirected and organized outbound shipments. Operated powered pallet jacks and forklifts safely, with a 0% incident rate. Education High School Diploma : 2005 Moneta High School － City , State Skills Energetic work attitude, following directions, able to lift 75 lbs, organized, responsible, strong work ethic, dependable, reliable ",CONSTRUCTION " CONSTRUCTION INSPECTOR Profile Civil Engineer Quality Control Project Manager Process Improvements Safety Compliance Testing/Analysis Accomplished, solutions-oriented, multilingual Civil Engineer with extensive engineering, analytical, technical and problem-solving skills honed over more than ten years within the construction industry. Highly adept problem solver, skilled at defining the core nature of issues, identifying and analyzing root causes, and detecting waste elimination opportunities. Recognized for strong project management skills, lean manufacturing techniques, design and quality standards. Strong ability to cross-function as a team member, leader and independent professional, performing under pressure and meeting all deadlines in any capacity. Excel at turning individuals into teams that work efficiently and exceed all expectations. Exceptional academic qualifications, including a Master of Science degree in Civil Engineering from Florida International University. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) / Microsoft Visio / Adobe Photo Deluxe/Photoshop/ Microsoft Project / AutoCAD / Windows / Linux / MAC OSX / MATLAB / Simulink / Xilinx ISE (V.11) / Cadence Orcad / Proteus / Cadence Allegro PCB design tool / MDK-ARM /ATMEL Studio / CodeVision / SolidWorks Professional Experience 01/2013 to Current Company Name - City , State 01/2007 to 01/2013 Company Name - City , State Construction Inspector , 01/2005 to 01/2007 Company Name - City , State Utilize extensive organizational skills to maintain daily logs and supplement inspection records with photographs. Meticulously review and interpret plans, blueprints, site layouts, specifications and construction methods to effectively ensure compliance to legal requirements and safety regulations. Supervise 18 project employees, including in-house, external contractors, and sub-contractors. Methodically ensure projects are progressing as per schedule and in accordance with local building codes and laws. Utilized extensive engineering skills to perform field duties, including post-tension and conventional reinforcing steel inspection, concrete placement inspection, masonry inspection, sampling and testing, high-strength bolting and welding inspections done at various project sites. Systematically conducted ongoing inspection of work-in-process to ensure final product successfully met drawings and specifications. Assisted subordinates in understanding the process to increase staff skill levels. Skillfully inspected materials to identify conformance to specifications, construction of surface street improvements and equipment installation activities to ensure conformity of products and systems with engineering design. Expertly prepared comprehensive and concise daily reports to accurately reflect the day's construction activities with details. Meticulously maintained up-to-date project records, as delegated by construction manager, including as-built drawings, material testing reports, miscellaneous inspection and testing reports, item quantity files and others as determined by construction manager to ensure comprehensive record of activities. Evaluated quality of materials used and inspected them and quality of work completed to ensure all materials and work met requirements. Employed extensive analytical skills to check plans for accuracy, suitability and completeness, and made recommendations for revision and improvement when necessary. Proficiently arranged meetings with architects and builders to devise a plan to help builders save time while building structures as per zoning rules and standards. Effectively provided daily feedback on construction work to builders and architects, and expertly advised them on the changes needed for compliance. Reliably conducted ongoing inspection of work-in-process to ensure final product met drawings and specifications. Liaise with clients and a variety of professionals including architects and subcontractors in a professional manner. Utilize extensive engineering skills to proficiently conduct site inspections. Meticulously complete complex and repetitive calculations to ensure construction conforms to code. Ensure the project effectively complies with all legal requirements. Assess the sustainability and environmental impact of project to ensure the environment is protected. Inspect inventories and prepared orders for civil projects and refractory materials in line with budgeted figures averaging $2,000,000; coordinated and conducted section trials. Education and Training Master of Science : Civil Engineering , 2007 FLORIDA INTERNATIONAL UNIVERSITY - City , State GPA: GPA: 3.6 Civil Engineering GPA: 3.6 Traffic & Materials Engineering, Construction Methods. Fluid Mechanics & Hydraulics Bachelor of Science : Civil Engineering FLORIDA INTERNATIONAL UNIVERSITY - City , State GPA: GPA: 3.8 Civil Engineering GPA: 3.8 Civil Engineering Design, Cost Estimating & Surveying, Structural Analysis & Dynamics, Geotechnical Engineering, Environmental Engineering, Concrete & Steel Design GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List Chi Epsilon (Civil Engineering Honor Society), Dean's List Bachelor of Science : Construction Technology UNIVERSITY OF PARIS - City , FRANCE GPA: GPA: 3.7 Construction Technology GPA: 3.7 Associate of Science : Mathematics UNIVERSITY OF PARIS - City GPA: GPA: 3.5 Mathematics GPA: 3.5 Certification of Engineer in Training: 2004 *Engineer in Training Certification (EIT) Affiliations American Society of Civil Engineers (ASCE) *National Society of Professional Engineers - Member *National Academy of Engineering - Co-chair *Institute of Electrical and Electronics Engineers (IEEE) - President Interests Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities Detailed Professional References Available upon Request Languages English, French, Spanish Skills Adobe Photo Deluxe, Photoshop, analytical skills, AutoCAD, Blueprints, Building Codes, Cadence, Civil Engineering, Compliance Management, Computer Literate, concise, construction manager, Customer Relationship Management, clients, Customer Service, Engineer in Training, EIT, engineering design, English, Environmental Engineering, equipment installation, Estimating, French, Hydraulics, inspection, Inspect, Team Leadership, legal, Linux, MAC, masonry, Materials, MATLAB, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Publisher, Microsoft Visio, Windows, Word, Orcad, organizational skills, Project Design, Project Management, Project Planning, quality, Reading, Reporting, Safety, Scheduling, SolidWorks, Spanish, Time Management, welding Additional Information Honors and Awards *Employee of the Month - Anthonya Group LLC *Highest Customer Satisfaction Ratings - Anthonya Group LLC *Dean's List Interests Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities Detailed Professional References Available upon Request ",CONSTRUCTION " CONSTRUCTION HELPER Summary Hardworking and Experienced Construction Worker who is dependable, reliable and knowledgeable about the tools, materials and methods used in construction.Motivated to get along well with others and exceed expectations. With three years of experience in the carpentry trade and construction. Highlights Residential construction Leadership Exceptional problem solver Sandbagging Excellent driving record Strong communication skills Friendly and hardworking Detail-oriented Accomplishments Led a crew of eight general construction laborers. Successfully ran a general contracting business of two houses. Experience July 2008 to January 2010 Company Name City , State Construction helper Extensively trained in carpentry, painting, plastering, machine servicing and installation. Cleaned all construction areas to avoid hazards. Removed old roofing materials in an efficient manner.Installed and repaired roofs, flashings and surfaces. Completed indoor and outdoor residential and commercial construction projects.Swept and cleaned roofs to prepare them for the application of new roofing materials.Applied paint to unfinished edges of plastic panels using a hand roller.Arranged and stored materials, machines, tools and equipment.Cut materials to specified sizes for installation using power saws and tile cutters.Transported materials, tools and machines to installation sites.Worked with tools such as pruning saws, hedge and brush trimmers and axes. May 2007 to September 2007 Company Name City , State Carpenter Helper Installed cabinets, base cabinets and crown molding.Built and stained oak casing and hardwood floors.Constructed custom built-in bookshelves for residential home office areas.Set windows and layouts for stairs and common rafters.Ordered materials and made material stock recommendations. Education September 2010 General English course, Leeds University, UK. * December 2009-January 2010: Computer course, Al-Azhar University. May 2011 Azhar University Religions, Al B.A Religions, Al Dawah and Islamic Culture - Grade: Very Good, the second top student in the section. December 2013 the American University State General English course, Western Michigan University. USA. August 2013: Academic English course, Colorado State University. USA January 2013: A course in American literature, the American embassy in Cairo. February 2013: Academic Writing course, AMIDEAST in Cairo. June 2012: English for Islamic purposes December 2012 General English course, AMIDEAST in Cairo. *October 2009-June 2011: General English Course, Al-Azhar English Training Center. * September 2011: Democracy dialogue course, Al-Azhar English Training Center. August 2011 Presentation Skills course, Al-Azhar English Training Center. Languages Good command of English, and very little of Spanish. Interests 2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre Additional Information Conferences: 2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre Skills Academic, Arabic, carpentry, English, Presentation Skills, Spanish ",CONSTRUCTION " Work History Company Name CONSTRUCTION LABORER Accomplishments Puesto que solicita: Fecha: Almeda-Genoa Constructors se ha comprometido a la igualdad de oportunidades para los solicitantes y empleados sin distinción de raza, color, sexo, edad, religión, origen nacional, discapacidad, estado civil, condición de veterano, orientación sexual, información genética. cualquier otra característica protegida por la ley. Esta política se aplica a todos los términos y condiciones de empleo, incluyendo pero no limitado a, contratación, capacitación, promociones, disciplina, traslados, excedencias y la terminación del empleo. Informe al Departamento de Recursos Humanos de la empresa si necesita ayuda para completar esta solicitud de empleo. POR FAVOR ESCRIBA O IMPRIMA. Complete cada sección de esta solicitud y adjunte un curriculum vitae si usted tiene uno. Name /Nombre(Sr./Sra., nombre, apellido): Direccion : Ciudad, Estado, Código Postal: Teléfono de casa: Teléfono de trabajo: Otro Teléfono: Correro Electrónico: Fecha en que puede empezar a trabajar: Salario Solicitado: Tiene 18 años de edad. más. Sí No Está usted autorizado para trabajar Sí No en los Estados Unidos. Usted ahora,. que en el futuro, Sí No requiere patrocinio para la visa de trabajo. HABILIDADES: Por favor indique cualquier capacitación,. cualificaciones que usted tenga para el trabajo solicitado. Incluya conocimientos de paquetes de software y sistemas informáticos pertinentes e indique su nivel de conocimiento básico, intermedio, experto). Adjunte páginas adicionales si es necesario. 1 Cómo se enteró acerca de Almeda-Genoa Constructors. Marque todas las que aplican: Agencia de Empleo (Nombre: _) Recomendación de actual empleado (nombre: ___________________) Página Web de la compañía Periódico, Revista ( (name: _) Feria de empleo Otro (Por favor especifica:__________________________________________) EDUCACIÓN Nombre y ubicación Mayor grado. nivel Grado. diploma Tipo de escuela completado Escuela Primaria Escuela Secundaria Universidad Otros titulos, certificados. afiliciaciones profesionales relevantes para el trabajo solicitado: 2 EXPERIENCIA LABORAL Y VOLUNTARIADO. Incluya su experiencia laboral previa. Tambien incluya su experienca relevante como voluntario. Por favor comience enumerando desde la experienca mas reciente. Puede adjuntar su C.V. pero debe ademas completar la informacion solicitada. Para que podamos verificar la experiencia previa, indique si hautilizado otro nombre en cualquiera de sus trabajos anteriores. No Sí (indicar el nombre y especifique la organización ________________________________________) Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. 3 REFERENCIAS PROFESIONALES Enumere tres personas no relacionadas con usted que tengan conocimiento de su rendimiento en el trabajo. Nombre número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. Nombre número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. Nombre Número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. LEA LAS INSTRUCCIONES QUE FIGURAN A CONTINUACIÓN SOBRE REQUISITOS DE CADA ESTADO ANTES DE RESPONDER A LA SIGUIENTE CUESTIÓN: Alguna vez ha sido condenado por un delito que no ha sido borrado, indultado, anulados, reglamentariamente erradicado, embargado. sellado por el Tribunal. Los antecedentes penales no constituyen un impedimento automático para el empleo y sólo se considerarán aquellos que afecten sustancialmente y de manera razonable al trabajo en cuestión. Si no hay registro _______ Si ha seleccionado Sí, por favor explique: INSTRUCTIONS: Los solicitantes de California: Usted debe responder ""No Record"" con respecto a: 1) Cualquier delito menor por el cual la libertad condicional se ha completado. descargada y el caso ha sido desestimado judicialmente;. 2) Cualquier condena (o registro con respecto a la condena) que dio lugar a un ingreso y la participación en cualquier programa de desviación previo. posterior al juicio ;. 3) Una condena por consumo. posesión de marihuana que tenga más de dos años de antiguedad en el momento que se relleneesta aplicación. Los solicitantes Georgia: Usted puede contestar ""No Record"" con respecto a cualquier caso dado de alta en virtud de la Primera Ley sobre la delincuencia. Los solicitantes de Massachusetts: no deben responder a la pregunta anterior con respecto a información de antecedentes penales. Los solicitantes del estado de Washington: Limite su respuesta a las condenas para los que la fecha de la condena. prisión liberación, lo que sea más reciente, se encuentra dentro de los últimos diez (10) años. 4 CERTIFICACIÓN SOLICITANTE Por favor iniciales en cada párrafo y firme abajo. Certifico que todas las respuestas y declaraciones hechas por mí en esta solicitud son verdaderas y completas a lo mejor de mi conocimiento, y que no he ocultado ninguna información que pudiera afectar mi consideración para el empleo. Entiendo que cualquier falsificación, falsedad u omisión de la información presentada en esta solicitud, mi hoja de vida,. en cualquier entrevista (s) constituirá un supuesto de denegación. terminación inmediata del empleo. Entiendo que nada en esta solicitud de empleo se pretende ni debe interpretarse como una oferta, acuerdo. contrato de trabajo. Además, entiendo que el empleo en Dragados EE.UU. es ""a voluntad"", lo que significa que tanto la Compañía y sus empleados son libres de poner fin a la relación laboral en cualquier momento, con. sin causa. aviso previo. En el caso de que yo soy empleado de Almeda-Genoa Constructors estoy de acuerdo en cumplir con todas sus políticas de empleo y su Código de Ética y Código de Conducta. Almeda-Genoa Constructors se reserva el derecho a modificar. cancelar sus políticas en cualquier momento, con. sin causa. aviso previo. Entiendo que cualquier oferta de empleo que pueda recibir es contingente sobre una finalización con éxito del proceso de selección de empleados de la compañía, el resultado de los cuales debe ser satisfactoria para la Compañía. Este proceso puede incluir un fondo y verificación de referencia, y un examen físico de pre-empleo. Entiendo que ningún representante. agente de Dragados EE.UU., tiene la autoridad para hacer cualquier acuerdo que sea contrario a lo anterior, sin la autorización por escrito del Presidente. Todo acuerdo debe ser por escrito y firmado por el presidente al ser vinculante para la empresa. Firma Feche Esta solicitud de empleo es bueno para sólo 60 días. Consideración para el empleo después de 60 días requiere una nueva aplicación. 5 Para información en español, visite www.consumerfinance.gov/learnmore. agency, the agency must investigate unless your dispute is escribe a la Consumer Financial Protection Bureau, 1700 G Street N.W.., frivolous. See www.consumerfinance.gov/learnmore for an Washington, D.C. 20006. explanation of dispute procedures. A Summary of Your Rights Under the Fair Credit Reporting Act Consumer reporting agencies must correct or delete The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and inaccurate, incomplete, or unverifiable information. privacy of information in the files of consumer reporting agencies. There are many Inaccurate, incomplete or unverifiable information must be types of consumer reporting agencies, including credit bureaus and specialty removed or corrected, usually within 30 days. However, a agencies (such as agencies that sell information about check writing histories, consumer reporting agency may continue to report information it medical records, and rental history records). Here is a summary of your major has verified as accurate. rights under the FCRA. For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer reporting agencies may not report outdated Consumer Financial Protection Bureau, 1700 G Street N.W.., Washington, negative information. In most cases, a consumer reporting D.C. 20006. agency may not report negative information that is more than You must be told if information in your file has been used against seven years old, or bankruptcies that are more than 10 years old. you. Anyone who uses a credit report or another type of consumer Access to your file is limited. A consumer reporting agency may report to deny your application for credit, insurance, or employment - provide information about you only to people with a valid need -- or to take another adverse action against you - must tell you, and must usually to consider an application with a creditor, insurer, give you the name, address, and phone number of the agency that employer, landlord, or other business. The FCRA specifies those provided the information. with a valid need for access. You have the right to know what is in your file. You may request and You must give your consent for reports to be provided to obtain all the information about you in the files of a consumer reporting employers. A consumer reporting agency may not give out agency (your ""file disclosure""). You will be required to provide proper information about you to your employer, or a potential employer, identification, which may include your Social Security number. In many without your written consent given to the employer. Written cases, the disclosure will be free. You are entitled to a free file consent generally is not required in the trucking industry. For disclosure if: more information, go to www.consumerfinance.gov/learnmore. a person has taken adverse action against you You may limit ""prescreened"" offers of credit and insurance because of information in your credit report; you get based on information in your credit report. you are the victim of identify theft and place a fraud Unsolicited ""prescreened"" offers for credit and insurance must alert in your file; include a toll-free phone number you can call if you choose to. your file contains inaccurate information as a result remove your name and address from the lists these offers are of fraud; based on. You may opt-out with the nationwide credit bureaus at. you are on public assistance; 1-888-5-OPTOUT (1-888-567-8688). you are unemployed but expect to apply for You may seek damages from violators. If a consumer reporting employment within 60 days. agency, or, in some cases, a user of consumer reports or a In addition, all consumers are entitled to one free disclosure every 12 months upon furnisher of information to a consumer reporting agency violates request from each nationwide credit bureau and from nationwide specialty the FCRA, you may be able to sue in state or federal court. consumer reporting agencies. See www.consumerfinance.gov/learnmore for additional information. Identity theft victims and active duty military personnel have additional rights. For more information, visit You have the right to ask for a credit score. Credit scores are www.consumerfinance.gov/learnmore numerical summaries of your credit-worthiness based on information from credit bureaus. You may request a credit score States may enforce the FCRA, and many states have their own consumer from consumer reporting agencies that create scores or distribute reporting laws. In some cases, you may have more rights under state law. For scores used in residential property loans, but you will have to pay more information, contact your state or local consumer protection agency or for it. In some mortgage transactions, you will receive credit your state Attorney General. Federal enforcers are score information for free from the mortgage lender. You have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting. Skills Compliance Management, Credit, DC, Mail, Office, word, reporting, Supervision Professional Summary Responsible [ Job title ] enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Energetic [ Job title ] dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Hardworking Patient Care Coordinator bringing [ Number ] years' experience in the field. Expertise includes administration and program management. Motivated [ Job title ] knowledgeable about healthcare management, hospital practices and regulatory compliance. Talent for overseeing multiple areas without sacrificing quality or service. Hardworking professional and passionate patient advocate. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Skills Organizational skills Team leadership Problem solving Claims processing Regulatory compliance Healthcare operations Process improvements Strategic planning Documentation Monitoring tools Scheduling Organizational standards Decision making Goal setting Verbal and written communication Interdepartmental collaboration Multitasking ability Work History Construction Laborer , 02/2014 to 11/2017 Company Name – City , State Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Monitored inventory and reported items to be restocked for each job. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Operated equipment such as [Machine type]  and [Machine type] . Requisitioned new supplies and equipment. Dug trenches, backfilled holes and compacted earth to prepare for new construction. Supply Chain Specialist , 08/2013 to 03/2017 Company Name – City , State Conducted [Analysis type]  analysis and incorporated findings by [Action taken] . Supervised a team of [Number]  area managers and [Number]  associates. Established project control procedures such as project forecasts and cash flow projections. Helped earn the company [Number] % customer satisfaction ratings on [Website]  by [Action taken] . Completed [Number]  performance reviews each quarter, offering praise and recommendations for improvement. Spearheaded cross-functional initiative to achieve [objective] . Worked directly with [departments, clients, management]  to achieve [result] . Created new revenue streams through [actions] . Developed and rolled out new policies. Hired and trained [Number]  of staff. Exceeded company objectives with [results] . Increased profits by 60% in one year through restructure of business line. Patient Care Assistant , 08/2013 to 03/2017 Company Name – City , State Measured effectiveness with team and implemented recommendations for long term improvements. Maintained confidentiality and compliance standards at all times. Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards. Upheld confidentiality requirements and regulatory compliance guidelines in all areas. Met with patients and families to discuss care and plan of action for future. Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions. Reviewed each step of patient care and made proactive adjustments to avert issues. Worked with patients and families to develop future plans and discuss care actions. Performed as subject matter expert for case management processes. Completed documentation of care, hospital actions and patient activities. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Coordinated charitable, government and community resources for patients. Connected patients with available community and charitable resources. Education High School Diploma : diploma , 2007 Lamar High School - certification CNA : health care , 2012 Houston Community College - Coleman College for Health Sciences - City , State certifications : heavy equipment operator, OSHA 10, NCCER, Construction site safety, Core Curriculum, Core Curriculum:Introductory Craft skills , 2017 Houston Launch Pad - City , State Certifications Licensed/Certified Home Health Aide Certified Nurses Aide ",CONSTRUCTION " CONSTRUCTION BOOKKEEPER Summary Accounting Professional offering 13 years experience in bookkeeping and an effective, analytical approach to identifying and solving complex problems. Highlights Intuit QuickBooks specialist General ledger accounting skills Ethical approach to finance Strong communication skills Complex problem solving Accounting operations professional Fiscal budgeting knowledge Managerial aptitude Manufacturing and job costing experience Proficient in outlook, excel, word Broad knowledge of office equipment Excellent computer skills Web Savvy Benefits and 401 k administration HR experience Pa Notary Public Accomplishments Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Increased profit by working with vendors to reduce cost of goods Established new credit criteria for new accounts. Customize reports for individual businesses Track expenses and accounts receivable Reduce paper clutter, organize files Successfully worked through accounting system change over. Trained staff on Quickbooks Implemented on line services to improve efficiency Experience Construction Bookkeeper , 09/2016 to 12/2016 Company Name － City , State Completed a temporary roll for a construction company located in Southern New Jersey. In this roll I cleaned up and organized the data that was and was not entered into Quickbooks, worked with Builder Trend to map information correctly in to Quickbooks. Entered all vendor bills and expenses and invoices   into Builder Trend for job costing, paid high volume of accounts payable. Balanced monthly bank statements and credit card accounts. Ran monthly reports in Builder's Trend and Quickbooks. Provided accountant with end of year information as requested. Bookkeeper , 01/2015 to 08/2016 Company Name － City , State AR/ AP Payroll Administration Sales Tax Filings Monthly Financial Reports Construction Contracts Payment Applications Job Costing Insurance Certificates.  Converted old accounting system to Quickbooks Office Manager/Full Charge Bookkeeper , 08/2003 to 01/2015 Company Name － City , State Maintenance Supply company with 6,000 customers and 30 vendors. Supervised office of 10 employees. Full charge processing of all accounts receivable and payable. Reconcile bank and credit card accounts .Record general ledger entries Establish customer credit lines and set up credit accounts with vendors Processed payroll Prepared federal and state tax returns Analyzing general ledger accounts to identify and resolve variances or unidentified items Prepare and post cash deposit to the AR system and generates supporting reports Review and post lock box and wire payments Process manual and recurring credit card payments, ACH payments, credit memos, charge backs, returns, bad checks, and check requests Research root causes of unidentified payments and perform adjustments Assisted in collection efforts. Did weekly Accounts Receivable Aging reports, mailed out reminders and made follow up phone calls Logged all results. Manage all petty cash and office supply expense accounts. Bank Branch Manager , 01/1990 to 08/2003 Company Name － City , State Total involvement with all customer service including problem solving, on the spot decision making, leading and motivating the team. Supervised eleven employees. Performed reviews, disciplinary reports, attendance and performance records. Increased sales by motivating sales team Maintained deposits over 30 million and loans over 10 million. Followed bank guidelines and regulations. Updated confidential employee banking information with accuracy and speed. Education High School Diploma : 1985 Mastbaum Area Vocational Tech － City , State Business Certifications Quickbooks Pro Advisor Skills Accounting, Accounts Receivable, administrative, Adobe software, AR, banking, billing, budgeting, Strong communication skills, credit, customer service, decision making, documentation, finance, financial reporting, general ledger, general ledger accounts, General ledger accounting, Managerial, office, payroll, problem solving, QuickBooks, Quickbooks Pro, Research, sales, tax, tax returns ",CONSTRUCTION " CONSTRUCTION WORKER Professional Summary Skilled Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works effectively in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Seasonal Stock Associate with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations. Skills Team-oriented and dependable Safe equipment operation Preventive and Reparative Maintenance Materials Handling Debris removal Warehouse operations knowledge Stocking and Replenishing Product Restocking Store Merchandising Merchandise Stocking Shelving of Products Inventory Planning Heavy lifting Warehouse safety Work History Construction Worker , 01/2020 to Current Company Name – City , State Installed new structures, updated systems and replaced worn components to bring buildings up to current codes. Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing. Used measuring tools such as gauges and tape measure to identify conforming parts during production. Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads. Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Loaded and unloaded building materials used for construction. Provided first class customer service to meet all deadlines with guaranteed satisfaction. Loaded, unloaded and moved material to and from storage and production areas. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding. Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems. Monitored materials inventory and requested items for restocking for each job. Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment. Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs. Provided accurate measurements and estimates for all projects. Consulted with customers to understand desires and help each owner meet individual property objectives. Produced parts and assemblies quickly and efficiently within tolerances. Recognized and reported potential project challenges and assisted with solutions. Determined materials needed for daily shift and loaded vehicles with equipment and supplies. Stocker , 10/2020 to 01/2021 Company Name – City , State Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Maintained accurate inventory records to provide data for use in audits and completion of order requests Checked packages and merchandise for damage and notified vendors. Consistently lifted materials weighing as much as 150 pounds. Blocked and faced products on displays and shelves in accordance with company policy. Moved and lifted heavy loads of merchandise using jack equipment. Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals. Greeted customers and directed to requested products. Helped customers locate desired items and transfer oversized items to vehicles. Changed sales floor signs to show current pricing and support product promotions. Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close. Created balanced pallets to support efficient and safe sales floor replenishment. Maintained fitness in order to move merchandise efficiently and safely. Maintained effective team member communication. Removed all debris and packaging from boxes and separated for recycling or disposal. Answered customer questions and provided detailed product information. Demonstrated strong communication skills and understanding of packing slip processing requirements. Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns. Performed inventory control, such as counting and stocking merchandise. Placed special customer orders for custom or special order merchandise. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate. Operated RF scanners to track merchandise and verify contents of containers. Education High School Diploma : 04/2020 Corinth Holders High School - City Skateboarding, Gaming, Exercising I've skated for a long time but not much anymore, I still do enjoy it though and love to skate with my friends when I am free. I'm pretty good at video games also and I love playing them when I am with friends or on my own. Also recently I have been trying to get into exercising and making myself healthy. Skills Team-oriented and dependable Safe equipment operation Preventive and Reparative Maintenance Materials Handling Debris removal Warehouse operations knowledge Stocking and Replenishing Product Restocking Store Merchandising Merchandise Stocking Shelving of Products Inventory Planning Heavy lifting Warehouse safety Work History Construction Worker , 01/2020 to Current Company Name – City , State Installed new structures, updated systems and replaced worn components to bring buildings up to current codes. Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing. Used measuring tools such as gauges and tape measure to identify conforming parts during production. Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads. Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Loaded and unloaded building materials used for construction. Provided first class customer service to meet all deadlines with guaranteed satisfaction. Loaded, unloaded and moved material to and from storage and production areas. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding. Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems. Monitored materials inventory and requested items for restocking for each job. Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment. Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs. Provided accurate measurements and estimates for all projects. Consulted with customers to understand desires and help each owner meet individual property objectives. Produced parts and assemblies quickly and efficiently within tolerances. Recognized and reported potential project challenges and assisted with solutions. Determined materials needed for daily shift and loaded vehicles with equipment and supplies. Stocker , 10/2020 to 01/2021 Company Name – City , State Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking. Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors. Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Maintained accurate inventory records to provide data for use in audits and completion of order requests Checked packages and merchandise for damage and notified vendors. Consistently lifted materials weighing as much as 150 pounds. Blocked and faced products on displays and shelves in accordance with company policy. Moved and lifted heavy loads of merchandise using jack equipment. Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals. Greeted customers and directed to requested products. Helped customers locate desired items and transfer oversized items to vehicles. Changed sales floor signs to show current pricing and support product promotions. Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close. Created balanced pallets to support efficient and safe sales floor replenishment. Maintained fitness in order to move merchandise efficiently and safely. Maintained effective team member communication. Removed all debris and packaging from boxes and separated for recycling or disposal. Answered customer questions and provided detailed product information. Demonstrated strong communication skills and understanding of packing slip processing requirements. Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns. Performed inventory control, such as counting and stocking merchandise. Placed special customer orders for custom or special order merchandise. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate. Operated RF scanners to track merchandise and verify contents of containers. ",CONSTRUCTION " CONSTRUCTION INSPECTOR Professional Summary Core Qualifications Experience 01/2018 to 06/2018 Construction Inspector Company Name － City , State Inspected construction operations on roads and bridges to ensure work was done in accordance with the construction plans and specifications. Interpreted contract requirements through the examination of the specifications and drawings Applied a variety of testing and inspection techniques. Resolved specifications, drawings or construction conflicts and problems with site supervisor and/or project manager. Monitored contractor's construction schedule, materials, and equipment. Reviewed construction project safety practices and advised the supervisor of any corrective actions. Documented daily construction activities by utilizing the PennDOT Engineering and Construction Management System. 10/2014 to 11/2017 Courier Company Name － City , State Picked up and delivered court documents in a polite, resourceful, and professional manner. Coordinated incoming and outgoing mail. Maintained route supply inventory to ensure mail and documents are delivered promptly. Provided customer service by giving customers necessary information. Maintained delivery records. Served individuals and companies with legal documents. 08/2000 to 11/2013 Police Officer (retired) Company Name － City , State Patrolled designated areas in a patrol car or on foot to provide assistance, protect persons, and safeguard property. Enforced NJ State 2C criminal laws and motor vehicle laws. Apprehended suspects by effecting a lawful arrest in order to take suspects into custody. Conducted preliminary investigations by interviewing victims and witnesses after a crime. Obtained information and maintained notes for investigations. Prepared investigative reports and supplemental reports to provide an official record of the investigation. Prepared complaint summonses and warrants. Served defendants with their summons or warrant. Testified in New Jersey Courts for traffic and criminal investigations. Dealt with varied types of persons individually and in groups in a courteous and effective manner. 04/1997 to 08/2000 Communications Operator Company Name － City , State Updated leave, time, and pay balances for employees. Reviewed, maintained, and posted daily schedules and overtime rosters. Recorded and maintained information using manual or computerized record keeping systems. Prepared and distributed applicable reports. Received and transmitted calls utilizing telephone and radio systems. Dispatched emergency personnel or equipment. Issued and received paychecks, mail, keys, and other items. 08/1995 to 04/1997 Warehouse Manager and Purchasing Company Name － City , State Responsible for overseeing the ordering, receiving, restocking, and inventorying of medical supplies and equipment. Coordinated and managed the distribution of medical supplies and equipment to nursing homes, home healthcare providers, pharmacies, and individuals. 11/1994 to 08/1995 Security Officer Company Name － City , State Patrolled store and adjacent premises to maintain order, enforce regulations, and ensure observance of applicable laws. Assisted and notified staff during routine problems and emergency situations. 09/1988 to 12/1994 Operations Specialist Company Name － City , State Operated surveillance and search radar, electronic recognition equipment, and identification equipment. Operated controlled approach devices and electronic aids to navigation. Served as plotter and status board keeper. Performed various security watch details. Performed diversified security duties to protect government property from fire, theft, and unauthorized personnel. Established and maintained various logs utilizing information obtained through numerous internal and external means including radio nets, electronic surveillance equipment and other various communication sources. Established and maintained primary and secondary communication source for reporting and assessment during possible wartime and peacetime crisis. Trained in the fighting and prevention of diversified classes of fires. Skills approach, Basic, bridges, C, Construction Management, customer service, delivery, Driving, government, home healthcare, inspection, legal documents, notes, materials, mail, radar, navigation, nursing, personnel, on foot, Police, radio, receiving, record keeping, reporting, safety, supervisor, supply inventory, telephone, warrants Education 2000 Basic Course for Police Officers Burlington County Police Academy － City , State Counter-Terrorism Awareness Street Survival Incident Command System Drunk Driving Prosecution and Enforcement Defensive Tactics Critical Incident Response Procedures for Schools Bomb Threat Response 1989 Fleet Combat Training Center Atlantic － City , State Additional Information Military Awards Good Conduct Medal National Defense Service Medal Navy Expeditionary Medal Navy Expeditionary Medal Sea Service Deployment Ribbon (Second Award) Navy Unit Commendation Southwest Asia Service Medal with Bronze Star ",CONSTRUCTION " CONSTRUCTION ESTIMATOR Summary Energetic Construction Manager consistently involved in all facets of building construction. Specialty in commercial structures and municipal bridges. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Analytical [Job Title] skilled at predicting construction project duration and managing tight deadlines. Results-oriented Construction Manager specializing in industrial and commercial projects. Demonstrated expertise in permitting and building code, seismic retrofitting and construction planning. Dependable and self motivated professional with 6+ years' progressively responsible experience in the construction estimation field. Track record of identifying labor, material, and time requirements by studying proposals, specifications, construction plans, and associated documents. Possess thorough understanding of fundamental construction principles. Skills In depth knowledge of residential construction materials, methods, and systems Highly skilled in obtaining bids from suppliers, negotiating prices, calculating cost factors and prepares estimates Highly skilled in problem solving, and time and resource management Proficient in MS Office, AutoCAD, and PlanSwift e stimating software Honest, hardworking, confident, and patient individual, a bility to work independently with minimum supervision or in a team based environment Comfortable to spend extra time and efforts to meet the job requirements Experience 12/2012 - Current Company Name － City , State Construction Estimator Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of [Number] onsite general contractors for [Number] months. Reviewed and investigated Proposed Change Order Requests (PCOR). Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Led and managed resolution of all issues during project construction and commissioning phases. .Led the planning, budgeting and direction of all construction projects. Assisted the project manager with bidding new jobs and projects. Managed a project budget of $[Amount]. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Served as the single point of contact for project scheduling and changes. Updated and managed [Number] project databases. Audited [Number] work plans per [Time period] and offered recommendations for improvements. Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Assisted in implementation of operations, maintenance and capital programs. Counted and verified orders picked to ensure accuracy. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. Planned work and determined appropriate tools and equipment. Processed work orders and prioritized jobs. Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards. Reviewed project drawings to perform installation activities according to specifications. Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Managed work with little supervision. Drafted detailed drawings of structures, specifying dimensions and materials needed. Developed and monitored internal financial budgets. Reported on status of design process and cost analysis to project manager. Drafted technical write-ups for proposals and projects. Reviewed completed reports, plans, estimates and calculations for accuracy. 12/2009 - 06/2012 Company Name － City , State Construction Manager Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittal and samples among the general contractor, the owner and the owners consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management.Led and managed resolution of all issues during project construction and commissioning phases. Assisted the project manager with bidding new jobs and projects. 07/2008 - 12/2009 Company Name － City , State Pre-Production Manager Carefully coordinated plans and specs using marketing programming standards. Acted as the liaison between landscape architects and the general contractors. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Computed accurate sales prices for purchase transactions. Performed construction site pre-inspections and coordinated post-construction audits. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Served as the single point of contact for project scheduling and changes. Addressed customer questions and concerns regarding products, prices and availability. Developed slideshows and other forms of media to present project progress to the executive team. Trained sales teams on educational products at seminars and special events. Answered customers' questions about products prices, availability, uses and credit terms. Determined the cost and pricing of proposals and bids.Estimated and quoted prices, credit and contract terms, warranties and delivery dates. 03/2006 - 11/2008 Company Name － City , State Real Estate Agent Counseled customers on market current status for residential and land markets. Guided home buyers and sellers through the process of short sales. Educated clients on the current real estate market and answered any questions they had. Developed an excellent rapport with custom builders to expand opportunities for growth. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. 05/2003 - 11/2008 Company Name － City , State Executive Assistant Manager Qualified competitive subcontractor bids prior to execution of contracts.. Carefully coordinated plans and specs using marketing programming standards. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Cleaned all construction areas to avoid hazards. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. Discussed design standards and procedures with the directors of design and architecture. Created oral and written presentations for project designs and proposals. Defined project deliverables and monitored status of tasks.Updated and managed project databases. 05/2008 - 06/2008 Company Name － City , State Sales Associate Counseled customers on market current status for residential and land markets. Coordinated appointments with prospective buyers to showcase houses and plots. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Actively follow-up with prospects and hot leads. Followed up with prospects throughout the sales process. Gathered, distributed and maintained all the materials for marketing plans. Education 2004 Gettysburg College － City , State , US Bachelor of Arts : Business Management Coursework in Economics Coursework in Computer Science ",CONSTRUCTION " HORIZONTAL CONSTRUCTION ENGINEER Summary Experience in leadership as well as propagating tactical information. Operator of Heavy Construction Equipment, offering extensive experience operating equipment for any mission. Retail professional who excels in fast-paced environments, experience in customer service, merchandising, POS systems and cash handling. Ambitious student with excellent research, time management and problem solving skills. Experience Horizontal Construction Engineer , 02/2016 to 09/2017 Company Name － City , State Planned and coordinated work modifications of standard engineering techniques, procedures and criteria. Immediately communicated any equipment issues to the supervisor. Maintained equipment in good working order by checking fluid levels and greasing and fueling machines. Operated heavy equipment, including motor graders, heavy loaders, carryalls, bulldozers, backhoes, roller scrapers and tractors. Organized all new hire, security and temporary paperwork. Prepared and administered preventative maintenance work orders. Administrative operation tasks (filing paperwork, paperwork runner, ect. Sales Associate/Cashier , 03/2015 to 08/2015 Company Name － City , State Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Completed all cleaning, stocking and organizing tasks in assigned sales areas. Verified that all customers received receipts for purchases. Trained and served as a peer coach for new sales associates. Priced merchandise and took inventory of supplies. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Cleaned up gas/chemical spills with the appropriate store procedures. Sandwich Artist/ Sales Associate , 10/2013 to 09/2014 Company Name － City , State Prepared a variety of foods according to customers' orders or supervisors instructions, following approved procedure. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods, following specific methods that required quick prep time. Maintained high standards of customer service during high-volume, fast-paced operations as well as completing closing procedures. Skills Administrative, cash register, closing, coach, SC, credit, customer relations, customer service, equipment operator, Fast, filing, inventory, Weapons, Nursing, organizing, policies, POS, quick, Restaurant operations, sales, supervisor, team player ",CONSTRUCTION " PROJECT & CONSTRUCTION MANAGER Summary Experienced Project Manager with Auto CAD background, executing luxury custom residential projects from bidding to completion, maintaining industry-leading Quality standards, and implementing CAD technologies for major capability gains. Highly skilled in leading cross-functional teams, liaising with contractors and external agencies, and ensuring on-time completion project milestones. Able to excel in demanding environments and introduce Best Practices. Highlights Residential construction Blueprint reading Leadership Exceptional problem solver Excellent driving record Strong communication skills Detail-oriented Friendly and hardworking Architectural facades Accurate measurements and estimates Auto CAD Proven working experience in construction management Advanced knowledge of construction management processes, means and methods Expert knowledge of building products, construction details and relevant rules, regulations and quality standards Understanding of all facets of the construction Schedule the project in logical steps and budget time required to meet deadlines. Familiarity with construction management software packages Ability to plan and see the “big picture” Competent in conflict and crisis management Leadership and human resources management skills   Accomplishments Turned around projects. Took numerous projects turned over to me because they were behind schedule and over budget and turned them around to meet timeline and budget commitments.  Restored customer relationships. Built trusting relationships with dissatisfied customers at risk of litigation, converting them to happy and loyal. Facilitated subcontractor upgrades. Identified subcontractors with quality and value gaps and replaced them with others who could deliver to higher standards.  Built the brand through a community project. Took over a job to build an affordable foster home for a church. The project was faltering without direction, plans, or funding. Secured plans, permits, and funding to complete the project, building an 8-bedroom, 9-bath foster home heavily funded by contractor and community donations.  Project Manager  during the construction of Five international Furniture Retail stores in Egypt. I was the first Project Manager to work in this region, and was successful opening all five stores.     Experience Company Name August 2014 to April 2016 Project & Construction Manager City , State Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Completed indoor and outdoor residential construction projects Handle all new-start announcements, do the intake for bids, and decide which contractors to use. Review building plans and contracts to obtain permits and licensing. Review project in depth to schedule deliverables and sub contractors as needed. Oversee all on-site and off-site construction to monitor compliance with building codes and client needs and selections. Review work progress on a daily basis, plan ahead to prevent problems and resolve any emerging ones, and do hands-on problem solving. Facilitate meetings with owners, construction managers, and upper management. Schedule building inspections. Stay out in front of activities, priming subcontractors in advance of their next deliverables, to make sure they're ready with any needed change orders, purchase orders, or other preparation to prevent delays and mis-steps. Personally complete punch out tasks requiring a broad skill set from making minor fixes to addressing complex structural issues, such as stucco work, truss repair, drywall repair, installing appliances, and hanging light fixtures.  Company Name January 2012 to January 2014 Interior Designer City , State As an Interior Designer for the largest furniture retailer in the U.S., I designed, developed, and oversaw implementation of floor plans, electrical, merchandise, paint, and signage--all to meet specifications of time, quality, and budget. I adapted plans to maintain the Ashley brand inside and out while accommodating municipality requirements. Company Name January 2004 to January 2011 Bartender City , State While going to school fulltime (2008-2011) I supported myself as a bartender where I strengthened my customer relations skills. Company Name January 2004 to January 2008 Permit Coordinator City , State As a Permit Coordinator for this regional permitting service, I served more than 70 municipalities, helping builders cut through red tape and expedite the permitting process. By understanding the technical specifications of the construction, and building trusting relationships with builders and municipalities, I was able to help builders save time, and often money, in the permitting process. Education B.A : Interior Design, International Academy of Design and Technology City , State Interior Design, International Academy of Design and Technology WARRIOR LEADER COURSE (WLC) 2003 Leadership WLC, formerly called Primary Leadership Development Course (PLDC), is the first leadership course Non-Commissioned Officers (NCOs) attend. WLC is a month-long course that teaches Specialists and Corporals the basic skills to lead small groups of Soldiers. This course is hard hitting and intensive with emphasis on leadership skills and prepares Soldiers to advance to the rank of Sergeant. Ohio State University Sports and Fitness Management City , State , Franklin Military Experience Company Name July 1998 to September 2007 Field Artillery Surveyor City , State Records field data, prepares schematic sketches, and marks survey stations. Performs astronomic observation, measure azimuths, and angles and determines deviations for target, connection, and position area surveys with angular measuring equipment. Assist PADS operator with the transfer, strap down, and preparation for operations of PADS. Computes data using logarithms or calculator to obtain the unknown required field data to include computing for accuracy ratios and adjustment. Operates and performs PMCS on vehicles, radios, weapons, and all survey equipment. Skills Auto CAD, Great Leadership Skills, Operation Monitoring, Management of Material Resources, Judgment and Decision Making, Management of Personnel Resources, Time Management, Complex Problem Solving, Critical Thinking, Active Listening, Reading Comprehension, Contribute to planning Meetings, Excellent Verbal and Written Communication Skills, Working Within Budget, Creative & Resourceful, Hard Working, Proficient With Microsoft Office, Outlook, Excel & Most Other Office Programs, Drafting, Understanding Construction Plans, Managing Change Orders, Organized, Detailed Knowledge of Florida Building Codes, Multi Tasking        ",CONSTRUCTION " CONSTRUCTION PROJECT MANAGER Professional Summary Highly motivated and determined individual seeking full-time position where my previous financial, purchasing, construction, and project controlling experiences will drive the corporation's goals toward success Core Qualifications Proficient in the following software: *Business Applications: SAP, PDM, AutoCAD, DWG TrueView, Hyperion Financial Manager, Sage Timberline, QuickBooks, Word, Excel (including V-Lookup, Pivot Tables, Macros), Access, PowerPoint, Project, Outlook, Visio, Concerto *Illustration, Imaging, and Page Layout Applications: Illustrator, PhotoShop, ImageReady, Adobe Reader, Adobe Acrobat, KPT Vector Tools Experience Construction Project Manager April 2015 to Current Company Name - City , State Created, analyzed and implemented project definitions, schedules, budgets, scopes of work, and objectives for multiple programs and new construction projects. Developed project timelines and execution strategies to effectively match client expectations and deadlines while still maintaining a profitable gross margin of over 30% between actual cost and final invoicing. Simultaneously managed multiple construction projects, service events, and tours involving the launch of new programs and construction projects, the refurbishment of existing inventory, and the integration of new graphics, components, or configurations from pre-sale/proposal through execution and completion. Onsite duties included site staffing, oversight of install and dismantle, as well as ensuring compliance with tradeshow regulations. Issued work orders for shop production that were consistent with the signed quote and budgetary guidelines effectively converting ""selling language"" on the quote/work tasks to ""production language"". Garnered extensive knowledge in the areas of general construction, metal fabrications, electrical knowledge, theatrical and commercial lighting, paint systems and special finishes, digital and photographic processes, graphic production, draw perspectives, union jurisdictions, estimating techniques, pricing and costing principles, purchasing processes, and financial reporting. Project Controller / Accountant Intern November 2014 to March 2015 Company Name - City , State Managed Project Controller duties including developing project budgets, analyzing project cost-to-revenue records, and presenting weekly/monthly project review reports to upper management Maintained corporate general ledger through account reconciliations, journal entries, project re-classifications, and daily banking inquiries Assisted CFO/Controller by maintaining KPI files as well as developing new department metrics Coordinated multiple responsibilities for Accounts Receivable including updating and creating sales orders, invoicing commissions, and posting cash receipts Conducted Accounts Payable duties such as payment runs, processing invoices, and auditing expense reports Assisted Payroll by tracking labor hours of over 325 employees. Purchasing Analyst Intern June 2014 to November 2014 Company Name - City , State Implemented strategies eliminating internal and external NCMR's resulting in savings of $6 million annually Sourced products and raw materials of higher quality at lower cost structures consistent with business objectives Ensured efficient product flow by partnering with suppliers, distribution centers, and shipment tracking to maintain plant operations while accommodating time sensitive needs of customers Conducted internal and external plant surveys to analyze production flow and profitability levels while recommending systems to reduce overhead and streamline Designed supplier bidding website through joint effort with purchasing managers, completed website at minimal cost Developed procedures and controls that united purchasing, thus eliminating excessive expenditure. Project Controller June 2012 to June 2014 Company Name - City , State Developed cost estimates by evaluating construction quotes and material estimates, applying historical costs against current costs, and updating pricing schedules Controlled project expenses by classifying and evaluating project expenditures, comparing expenditures to project budgets, analyzing purchases, and assessing cost trends Selected sub-contractors by evaluating bids, locating and qualifying sub-contractors, attaining and maintaining sub-contractor documentation, and inspecting adherence to drawings, specifications, and schedules Guided project operations by developing, writing, and updating policies, procedures, and guidelines Maintained efficient production flow by developing and monitoring inventory systems. Education Bachelor of Science : Finance , December 2016 Oakland University - City , State Finance Skills account reconciliations, Accounts Payable, Accounts Receivable, Adobe Acrobat, Adobe, PhotoShop, streamline, auditing, AutoCAD, banking, budgets, cash receipts, Controller, draw, costing, client, documentation, estimating, expense reports, Financial, financial reporting, general ledger, graphics, graphic, Hyperion, Illustration, Illustrator, ImageReady, Imaging, inspecting, inventory, invoicing, lighting, Macros, materials, Access, Excel, Outlook, PowerPoint, Word, new construction, Page Layout, paint, Payroll, PDM, Pivot Tables, policies, presenting, pricing, processes, proposal, purchasing, quality, QuickBooks, Sage, selling, sales, SAP, staffing, surveys, Timberline, Visio, website ",CONSTRUCTION " GENERAL CONSTRUCTION INTERN Objective Dedicated student with excellent technical, analytical and communication skills, in search of an organization that gives me a platform to develop new skills. While also utilizing my present knowledge as a Science Construction Management student. Education Eastern Washington University City , State Bachelor of Science : Construction Management Minor in Spanish Colegio Delibes City , State , Spain 2015 Experience June 2015 to August 2015 Company Name City , State General Construction Intern Gathered appropriate information of site before initiating construction prior to building Cooperated in demolition of roof in order to provide customer with new stick roofing Built additional room and bathroom at a home remodel and also framed multiple doors and windows  Handled power tools such as: handsaw, skill saw, drills, and full head framing nailer February 2015 to July 2015 Company Name City , State Bartender/Server Delivered quality service while tending to multiple orders during times of exhaustion Performed constant product quality assurance Showcased quick problem solving abilities by pleasing customers June 2013 to July 2015 Company Name City , State Voluntary Business Manager Managed appropriate documentation in order to abide by Washington State Department of Early Learning law Assured that safety protocols met Washington State Law by eliminating all hazards  Efficiently maintained onsite equipment  Developed floor plan that illustrates egress in case of emergency Generated spreadsheet that showcased business expenses and monthly revenue Skills Bilingual and biliterate in Spanish Proficient technical skills in: AutoCAD, Microsoft Word, PowerPoint, Excel Quality control & safety on project work field Able to perform management and communicative orientated tasks under heavy pressure  Ability to quickly understand the customers needs and expectations ",CONSTRUCTION " SENIOR CONSTRUCTION MANAGER Summary Construction Manager / On - Site Project Manager   Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. History in turning ""problemed"" subdivisions into profitable projects through delivery of cost savings solutions and alternative scheduling techniques that allowed for more even flow of construction. Decisive, results oriented building professional offering 18+ years of experience in the construction industry with the last 10 years focused on project management. Offering a range of talents in scheduling/ expediting, customer service, sales, purchasing, estimating, land development, construction techniques and safety. Driven by new challenges and desire to be successful in all endeavors. Excel in fast paced settings that require multi tasking to complete complex tasks. Summary of Qualifications Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation Residential construction specialist Multi Family construction specialist MS Office proficient Organized and detail-oriented Project budgeting Cost control Budgeting and forecasting Customer relations specialist Process improvement Multi-unit operations management Risk management Vendor sourcing Quality assurance and control Certified Purchasing Manager (CPM) Purchasing and procurement Unsurpassed work ethic Results-oriented Cost reduction and containment Contract management Microsoft Office Suite expert Productivity improvement Work flow planning Accomplishments 2000 - 2008 Centex Homes * Mansfield Farms - Suffolk Virginia - 150 Home Subdivision * Mallory Square - Chesapeake Virginia - 25 Home Subdivision * Braddock Landing - Chesapeake Virginia - 55 Home Subdivision * Orchards at Glenwood - Virginia Beach - 61 Home Subdivision * Courthouse Springs - Gloucester Virginia - 32 Home Subdivision * Courthouse Square - Gloucester Virginia - 86 Home Subdivision * Eagle Lake - Chesapeake Virginia - 99 Home Subdivision 2008 - 2011 Eagle Construction www.eagleofva.com * Eagle Pointe - Chesapeake Virginia - 170 Homes Subdivision 2011 - 2015 Breeden Construction LLC www.thebreedencompany.com/ * Cambria at Cornerstone Phase 1 - 276 Unit Luxury Apartment Community * Cambria at Cornerstone Phase 2 - 180 Unit Luxury Apartment Community * Red Knot at Edinburgh - 438 Unit Luxury Apartment Community * Aqua at 25th Street - 147 Unit Luxury Apartment Community (Current Project) Experience Company Name City , State Senior Construction Manager 12/2011 to 07/2015 Hired to oversee construction of an Award Winning Luxury Apartment Community in the Town Center area of Virginia Beach. Managed site from the clearing stages of Land Development through completion of the project in early 2013. The site consisted of 24 buildings (480 units), 2 fitness centers, a clubhouse, 2 pools and several ground breaking amenities. Currently working on third project in four years with Breeden Construction LLC Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Trained the community service manager on turnover procedures, quality standards and project-specific systems orientation. Submitted all project closeout documents in accordance with the contract. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Company Name City , State Senior Construction Manager 01/2008 to 12/2011 Managed construction of an active adult community in Chesapeake Virginia. Responsible for managing 4 superintendents while development was under construction. Reviewed time lines and project schedules and adjusted based on production. Responsible for construction budgets, change orders, payroll and subcontractor fund allocations. Contract review and negotiations with subcontractors. Site / Land Development management during golf course alteration for new home construction. Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Company Name City , State Senior Project Manager 04/2000 to 01/2008 Recruited to company by Division President for the purpose of turning around projects that were behind schedule and over budget. Personally revamped schedules to make up for production failures and created an even flow system that allowed for more streamlined construction procedures. Managed multiple construction projects in Hampton Roads from Land Development to community completion. Homes were move in ready on average two weeks prior to closing and were always at or under budget. Served as the single point of contact for project scheduling and changes. Company Name City , State Construction / Warranty Manager 01/1998 to 01/2000 Oversee construction of a multi-million dollar custom home subdivision in Virginia Beach. Responsibilities included: Scheduling contractors, budget management, quality control, purchase orders, customer service and payment to tradesmen after completion of work. Education BA : Business Administration 1998 Old Dominion University , City , State Business Administration High School Diploma 1993 First Colonial High School , City , State Honors Graduate Certifications CFC Certification Certified Lead Renovator Storm Water Pollution Prevention IICRC Certification HVAC 1 & 2 ( AES NORFOLK) CPR & First Aid RLD Certification OSHA 30 Awards and Recognition Manage construction of 2 showcase home in Homearama for Dragas Homes, 2000. Participated in the construction of Two Habitat for Humanity homes in Portsmouth, Virginia with Centex Homes, 2005. J.D Power and Associates award winner for customer service, new home construction 2006. Assist Sales and Marketing departments capture sales to be #1 in the Nation two consecutive years in the Hampton Roads Division of Centex Homes 2006 &2007. Successfully managed the construction of over 500 homes while never missing a projected closing date and finishing homes at or under budget. Technical Expertise Construction Project Management Project Planning and Execution Purchasing and Estimating Blueprint Revisions Budget Management Materials Management Trade Partner, Subcontractor and Customer Relations Microsoft Office Microsoft Project AutoCAD SAP Construction Management Software ",CONSTRUCTION " CONSTRUCTION MATERIALS FIELD REPRESENTATIVE Summary Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized and versatile person, with over twelve years' experience within the Construction Materials Inspection and Testing industry. I possess the ability to solve complex problems in a fast-paced environment, by using critical thinking and assertiveness. I have proven ability to self-direct, complete projects with limited supervision and grasp new concepts and ideas effectively. I am talented in team building, seeing opportunities, strategic planning and leadership development for effective strategy execution. I am logical and purposeful in my approach to creating and delivering value. My personality is very even keeled, which provides me the ability to acclimate to any environment. I will prove to be an asset to your company. I can assure you that my work experience and initiative will help me achieve all goals expected of me. SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect for compliance in all regulatory organizations. Accomplishments Asphalt Paving Technician, Level 1: Florida Department of Transportation (May 2005) -Earthwork Construction Inspection: Florida Department of Transportation (September 2005) - Asphalt Paving Technician, Level1B: Texas Department of Transportation (October 2008) - Soils &Flexible Base Technician, S102B: Texas Department of Transportation (October 2007). Experience 01/2007 to Current Construction Materials Field Representative Company Name － City , State Performs field investigations, engineering analyses, construction monitoring Performs core sampling and soil analysis on surveying projects Performs field and laboratory testing on construction materials Performs Post-Tension Stressing Observations and Inspections on Post-Tensioned Slabs Performs testing in the Field and Laboratory for sampling and inspection of Construction Materials to determine conformance with specifications. Assists with the maintenance of laboratory and field equipment and arranges for procurement of new equipment as needed. Assists with the calibration of Field Equipment as needed Reviews architectural, civil, structural drawings and specifications for code specifications and structural integrity Performs Fire Stop Systems, Fire Proofing Systems and Fire Rating Inspections Reviews project plans and specifications to prepare and coordinate testing scope for various projects including, University of Texas System, City of Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission & Travis County Government. 01/2005 to 01/2006 Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, and asphalt. Sampled soil, aggregate, concrete, grout, and hot-mixed asphalt. Performed various testing of soils, asphalt, and concrete, including triaxial shear, permeability, soil cement mix designs, and asphalt mix designs Observed and oversaw asphalt coring, and oversized fill placement. Inspected post-tension cables for slab-on-grade, epoxy bolts, and rebar for masonry. Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, and compressive strength of concrete and grout. Attended and participated in professional association meetings and functions. 01/2003 to 01/2005 Construction Materials Field Representative F Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, sampled concrete and sampled hot-mixed asphalt Performed compaction tests on asphalt to determine roll patterns, asphalt coring, sampled aggregates for asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice and Marshall unit weight Performed field evaluation of project sites for geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification and sampling and percolation testing Coordinated utilities locate and traffic control when needed and preparing site descriptions for geotechnical evaluation reports Performed Reinforcing Steel Inspections on various types of structures. Education and Training July 2008 Bachelor Of Science : Construction Management Belford University Construction Management July 1984 Ordinary Level University of London Skills cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing ",CONSTRUCTION " CONSTRUCTION SUPPORT COORDINATOR Professional Summary Demonstrated ability including orientation to action, very detail oriented, courage to innovate, and excellent follow-through skills. Understands how to think several moves ahead to position for the future. Knows when to trade off items of less important strategic value for the sake of the long term win. Core Qualifications Results-oriented Operations management Quick learner Microsoft Office Contract negotiation/review/drafting Contract auditing Training and development Change management Multi-Task Management Contract management Experience Construction Support Coordinator May 2016 to June 2016 Company Name － City , State Originated, reviewed, amended: scope of work package contractor submittal work evaluations radiological work permits job hazard analysis Work packages Worked at Portsmouth Gaseous Diffusion Plant while plant is in cold shut down and going through decontamination and demolition. Safety Coordinator/Specialist December 2012 to January 2016 Company Name － City , State Some of my responsibilities included: Managing all aspects of Safety, Exposure and Hazards Creating and maintaining the Safety Program and Procedures Performing hazard and Risk Assessments, Job Safety Analysis (JSA). Safety Work Practices Managing Field Safety audits and inspections while incorporating the results into daily procedures. Coaching others to perform work in a safe manner. Ensuring both Safety and Training Record keeping on all procedures related to compliance with OSHA rules and regulations. Maintaining Compliance and Training of personnel. Excellent proficiency. Root Cause Analysis, Accident Case Management and Tracking. Conduct new hire safety orientation training. Conduct refresher safety training. Intermediate knowledge of Windows Operating Systems; particularly in: Word, Excel, PowerPoint, Outlook, etc. Purchased all Safety equipment. Maintained all required OSHA logs. Completed incident reports and distributed and maintained files. I have taken the OSHA 10 and 30 hour courses for construction. I have taken the OSHA 510 course for construction. CPR/First Aid/AED certified in January, 2015. Equipment Operator September 2010 to April 2011 Company Name － City , State Operated equipment used for applying concrete, asphalt, or other materials to road beds, parking lots, or airport runways and taxiways. Operated equipment used for tamping gravel, dirt, or other materials, including concrete and asphalt paving machines, form tampers, tamping machines, and stone spreaders. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Lead Person June 2010 to September 2010 Company Name － City , State Observed workers to detect inefficient or unsafe work procedures or to identify problems, initiating corrective action as necessary. Reviewed employees' work to evaluate quality and quantity. Requisitioned or purchase supplies, such as insecticides, machine parts or lubricants, or tools. Estimated labor requirements for jobs and plan work schedules accordingly. Directed and assisted with the adjustment or repair of machinery. Construction & Safety Coordinator May 2003 to May 2010 Company Name － City , State Field support supervisor. Estimated projects and purchased needed supplies. Supervisor of grading, sealing, and sawing operations. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Maintained compliance with contract specifications for all aspects of construction projects. Supervised and participated in the installation of storm sewer piping, water piping, and sanitary sewer piping. Coordinated material deliveries and performed receipt inspection and unloading of materials. Filled out time sheets using appropriate cost coding from project budget. Coordinated work phases and testing with customer engineers. As Safety Coordinator, insured compliance with OSHA and company safety policies. Construction Coordinator August 1995 to March 2003 Company Name － City , State Preparation, transmittal, and review of subcontractor bids. Negotiation, preparation, transmittal and receiving of subcontract documents. Preparation and transmittal of schedules of values for subcontractor billings. Review of subcontractor schedule of values for payment. Authorize retainage release after receipt of all lien waivers. Perform estimates for all aspects of construction projects as they relate to sub- contractors work. Interaction and coordination with all departments at the home office and with field supervisors to ensure that projects are properly supported and job site problems are resolved. Provide review and input for Master Construction Contracts. 1995 - 1996 - shipping and receiving of material for construction projects. 1996 - 1997 - fabrication of breeding stalls, finisher penning, and farrowing crates. Construction Management Administrator April 1980 to September 1993 Company Name － City , State Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, contractors, or engineers to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with engineers, architects, consultants, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports to project engineers and construction manager. Interpret and explain plans and contract terms to administrative staff. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Process contractor pay requests. Developed and administered a craft labor tracking system (CLTS) for outage craft labor. Generate reports from CLTS for management presentation to the Board of Directors. Paralegal for power plant construction litigation (1980 - 1984). Education Issuing Institution Location Qualification Course of Study University of Nebraska - Lincoln － City , State Bachelor's Degree Bachelor of Arts Skills administrative, billings, budget, Case Management, Coaching, construction manager, Contracts, Prepare contracts, CPR, First Aid, home office, inspection, Inspect, litigation, machinery, Managing, materials, Excel, Windows Operating Systems, Outlook, PowerPoint, Word, Negotiation, painting, Paralegal, personnel, plumbing, policies, coding, progress, quality, receiving, Record keeping, Safety, safety codes, shipping, Supervisor, supervisory ",CONSTRUCTION " DIRECTOR OF SHIP CONSTRUCTION Executive Profile Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Ambitious Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.  A Motivated Change Agent who Leads organizations through Lean Journeys while training, mentoring, and driving results by creating self-directed, autonomous Teams with Organizational Goals in mind. Skill Highlights Leadership Project management Business operations organization Budgeting expertise Employee relations Self-motivated Customer-oriented Lean Implementations Change Agent Team Player Labor Negotiations Honest Ethical Ability to select talent Multi-unit Operational Experience P&L Responsibilities Communications Teacher Core Accomplishments Manufacturing Lead in Labor Negotiations resulting in a multi-million dollar benefit to the company across the term of the agreement, once ratified. Changed Marinette Marine Module Construction from a static build process to a dynamic build process resulting in schedule attainment and a productivity improvement from 50% to 100%.  The resulting cost improvement has netted savings of $5M per ship. Lead, Designed, Constructed and Operated a new Module Facility resulting in achievement of baseline schedules and operations at budgeted cost.  Achieved this despite many claims that the process design would never work and it would cost us more to operate in this fashion. Helped grow a small, privately owned company from $8M in revenue to $20M in revenue in a very competitive market.  Performed this through Lean engagement, Customer Involvement, Employee involvement and drive to achieve the goals we collectively set. Worked all aspects of Thermasys Corporation until my final role of VP/GM.  During this time, I implemented Lean methods that lead to significant improvements in cost, schedule, quality and safety. Professional Experience Director of Ship Construction 07/2015 to Current Company Name City , State Accountable for Ship Completion prior to launch including Fabrication, Assembly, Paint, Outfitting, Testing, and System completion. Responsibilities include Ship Construction from First Plate Cut to the Launch of the Ship, Management of Cost and Schedule performance and achievement of Strategic Corporate Goals. Additional responsibilities include Relationship Building with the Union Membership and Collective Bargaining Unit and Negotiations with the Union regarding upcoming Contract renewal. Span of control includes 4 ships in various stages of construction, oversight of over 850 Union employees and 61 Area Managers, General Foremen and Foremen. Lean Methods: Instrumental in the introduction and implementation of Lean methods. Results to date include: Lean re-organization of the external areas of the shipyard including removing multiple locations of identical activities reducing travel time and creating a much more productive workforce by providing support and resources at Point of Use. Implementation of Barcoding and improved inventory of materials and equipment for reductions of material loss and quick identification of material location for quick response to demand. Director of Outfitting 07/2014 to 06/2015 Company Name City , State Accountable for Ship Completion prior to launch including Outfitting, Testing, and System completion. Responsibilities included Structural Completion and Module Erection; Insuring all Pipe, Electrical, Insulation, Equipment, and Propulsion Systems are complete and prepared for the next stage of final construction and System testing. Span of control includes 4 ships in various stages of construction, oversight of over 600 Union employees and 42 Area Managers, General Foremen and Foremen. Insuring that all Outfitting is done in its sequenced Stage of Construction. In June 2014, our completion rate of modules prior to module erection was roughly 65%.  It is now in the high 90 percentile and averages 97%. My Team raised the bar for the level of completion at the time of launch.  Prior ships launched at a level of mid - low 70 percentile, while LCS 9 launched at 84% complete and therefore re-gaining schedule for an on-time delivery. This level of completion earned the Team significant accolades from the customer along with the company earning a multi-million dollar incentive bonus for achieving this goal Introduced status boards at Work Centers to communicate performance to employees. Additionally, we post safety alerts on status boards when accidents occur and speak to each of our crews to insure we are adhering to safe practices and alerting Leadership when they see a problem. Director of Fabrication and Assembly 11/2012 to 06/2014 Company Name City , State Accountable for the Construction of Modules for LCS vessels. Responsible for the following; Structure, Pipe Fabrication, Outfitting of equipment and Electrical foundations, short and long term manning plans, and cost and schedule performance. The Structural Trade (Steel and Aluminum) was performing at 50% productivity and losing schedule each day.  Additionally, the team was disjointed and not working as a cohesive unit. Throughout the transition from poor performance to exceptional performance, I accomplished the following: 1) Immediately cut manning in the Steel Module department from 167 down to 127, with immediate improvement in cost performance and no degradation in schedule.  2) Continued to reduce manning through attrition and the elimination of contract employees to achieve on budget cost performance.  3) Once stabilized, schedule performance began to improve until the group was back on baseline schedule and improvements began to happen daily.  4) Built a solid Team that has continued to improve and is currently operating with 70 employees as opposed 167 and continues to gain schedule and make improvements. Spearheaded the introduction and implementation of Lean methods. Results to date include: Implemented 5S program with great success.Everything has a place; Everything in it's place. Implemented Lean methods in the Pipe shop that resulted in an increased throughput from 250 spools per week up to just over 400 spools per week without additional manpower. Introduced status boards at Work Centers to communicate performance to employee base. Introduced daily tracking, progressing and daily status to each foreman in an effort to understand how we performed each day and what corrections must be made to insure we meet our weekly goals. As this group stabilized, complaints from our internal customers diminished by 75%. This was done through open communication of the down stream issues with internal customers and a ""Go and See"" technique so the foreman who performed the unacceptable work could understand how their error effected down stream operations. Using this technique, coupled with a more clear understanding of quality procedures, quality performance improved greatly saving thousands of hours of unnecessary rework. Highlighting safety as the most important thing we do as a Leadership Team and working with my direct reports, we managed to create a safer, cleaner and more organized environment, reducing accidents by 50 % in the first year. This was accomplished through communication and implementation of 5S methods leading to eliminating potential safety hazards. Director of Outfitting 06/2012 to 11/2012 Company Name City , State Accountable for Ship Completion prior to launch including Outfitting, Testing, System completion. Responsibilities included Structural Completion and Module Erection; Insuring all Pipe, Electrical, Insulation, Equipment, Propulsion Systems were complete and prepared for the next stage of final construction and System testing. Key strategy in this role was the primary focus on Lean Implementations and Team Building. During first 5 months at Marinette Marine, I introduced the organization to Lean Methods and began implementing new techniques; predominantly 5S activities. Instrumental in the introduction and implementation of Lean methods. Results to date include: Implemented a staging and organization of all Rigging tools and equipment to prevent losses and hours lost searching for the necessary tools. To date, significant hours of time have been saved as a result of the elimination searching for tools and equipment for rigging major lifts, module moves and module erections. Implemented a staging and organization of all safety equipment to prevent the loss and searching for safety stantions, line and lead trellis' and other safety related equipment. Results lead to the reduction of accidents related to lack of safety chains, stations, and lead control. Director of Module Construction 09/2009 to 06/2012 Company Name City , State Accountable for the Construction of Modules for LCS and JHSV vessels. Responsible for all Trades, including Structure, Pipe, Fitout and Electrical, short and long term manning plans, and cost and schedule performance. After construction of new 370K sq. ft. facility (Phase I), I began to operate the facility and produce modules for the JHSV and LCS Programs for the U.S. Navy. After commissioning of the facility, the employee base grew from 50 employees to just over 600. Managed this transition by hiring predominantly low skilled employees and training them from B Class skill base to A Class Skill base. Phase II (370K sq. ft.) was commissioned in mid-January of 2012. After commissioning of Phase II, the employee base for that Phase grew from 24 to nearly 550 in 4 short months. During this time period, cost and schedule performance was improving each week. Instrumental in the introduction and implementation of Lean methods. Results to date include: Implemented 5S program with great success. Everything has a place; Everything in it's place. Introduced shadow boards assigned to specific area and reduced tool loss by 50%, saving over $1M in lost, damaged or stolen tools. Introduced status boards at Work Centers to communicate performance to employee base. Vessel to vessel cost improvement of 30% for 2nd vessel and 15% for 3rd vessel to date. External survey results have improved significantly vessel to vessel. Current vessel progressing at a 90+ pass rate on first time surveys compared to roughly 75% on prior vessel. With the new Module facility on line, we began scribing and cutting modules neat to avoid any interference when erecting module to module.  This has allowed the erection of modules and the completion of the vessels to significantly increase. Our safety performance is among the best in the Industry. We have received several Industry awards for our safety performance. This was done through a collective team effort. Operations Manager 10/2006 to 09/2009 Company Name City , State Accountable for the Construction of LCS and HSF vessels. Responsible for all Trades, including Structure, Pipe, Fitout and Electrical, short and long term manning plans, and cost and schedule performance. Was brought on board to help develop a Lean facility and implement Lean methods in a Shipyard environment. Between Oct.2006 and Nov 2007 began coaching and teaching what it means to be Lean.  This was a huge challenge.  Most employees had not even heard the words, Lean Methods.  Brought on board other knowledgeable employees to help make the transition. During this time period, we focused on employee involvement in problem solution, continuous improvement in areas in which we were struggling, and training. Through employee involvement, cross-functional Tiger Teams and true grit, we overcame many issues, which have resulted in great gains on follow on vessels. Beginning in Nov 2007, I took over as the Project Lead for the new Module Facility.We began with 100 acres of Corps of Engineers Spoils from dredging and created a Lean Facility designed to construct and outfit modules. Some of our milestone accomplishments were: Helped to secure federal, state and local funding support for expansions Worked with Governors' office, Mayors' office and other governmental authorities.  Examples include: Mitigation of wetlands by working with Corps of Engineers. Working with FEMA to remove site from VE zone (designation given to coastal areas). Working with Alabama Department of Environmental Management. Designed entire facility and had designed validated by external sources Completed entire 370K sq.ft.facility on time and $1M under budget  General Manager 04/2005 to 10/2006 Company Name City , State Accountable for Forestry and Boat divisions. Responsible for all aspects of the organization including long-term business strategies. Total revenues of $20M per year. Developed plan to implement methods designed to aid the company in dealing with significant revenue growth. For example: Lean methods, Employee involvement in decision making, Supply Chain Management, Team approach, and a hierarchy of priorities, which include 1) Quality, 2) Delivery, 3) Continuous Improvement, all under the umbrella of safety. Introduced organization to what it means to be ""Lean"". Results to date include: 40% reduction in overtime.  Instituted a Cost Savings program that recognized $1.7M in real savings.  Improved on-time delivery.  Reduced the amount of field installation issues.  Improved productivity by 44% while headcount remained flat. Implemented a Corrective Action Reporting system that results in ""True"" root cause analysis and ""Permanent"" Corrective actions. Introduced organization to Microsoft Project and the benefits of planning and scheduling properly.  Resulted in the ability to deal with delays and disruptions in advance to milestone dates and deadlines. Began to involve the customer intimately in the planning and scheduling process.  Previously, scheduling delays would not be communicated to the customer base causing significant costs on the customer end, which many times were reimbursed by PSI. Implemented a Customer follow-up after the installation of a system in order to evaluate the customers' satisfaction and resolve any open issues. Instrumental in achieving a Revolving line of credit and a Capital line of credit with a large banking institution. Vice President/General Manager 01/2002 to 01/2005 Company Name City , State Accountable for Aftermarket Business Unit of Thermasys Corporation. Developed and implemented Business Unit Strategies. Responsible for Aluminum business unit in Montgomery, Alabama and the Copper/Brass business unit in Detroit, Michigan. Total Aftermarket revenues were $20M per year. Developed and implemented a plan to move the organization in a Lean direction. Coached and trained the organization on Lean methodology and the impact it has on an organization. Implementing Lean Manufacturing and employee ownership of the process led to many improvements: * Created self-directed work teams.  Led key managers through Lean Manufacturing philosophies. Improved on time delivery from 60% to 99%, while reducing lead-times from 6 weeks to 3 days. Reduced external defects by 43%. Reduced inventory by 50%. Reduced workforce by 10%, while sales increased by 15% in a mature market. Increased profitability by 10%. Restored the brand name to the Aluminum products (Thermal Components). Focused on growing business by being thebest choice in the industry.  Competitive price, superior delivery and lead-times, and world-class quality and service. Developed a strategy to move in the direction of Specialty products and focus less on replacement type business.  Strategy changes led to many improvements: Launched 113 new products in 3 years / Added 28 new distributors.  Negotiated a long-term agreement with a distributor for racing products. Grew sales revenue in a mature market by creating new paths to market. Operations Manager 01/1999 to 01/2002 Company Name City , State Managed day-to-day operations for the Heat Exchanger Division of Thermasys in Montgomery. Responsibilities included, achieving daily goals and customer commitments and improving operations through Lean methods. Kaizen Approach to Lean Manufacturing: Took a very aggressive approach to process improvement through Kaizen activities. Results of Kaizen events were very favorable: Reduced scrap levels from 6% to 1.5%, resulting in 687K in annual savings. Daily goals increased from 40% of daily targets to 90+% in the scope of eight months. Reduced workforce from 189 to 125, while improving productivity and quality. Increased fill rates from 70% to the high 90%, while reducing build quantities and inventory levels. * Reduced overtime by 35%. The Result of the Kaizen Approach on Quality: Led the Kaizen efforts to improve quality in our products by building quality in the product and processes prior to production launch. Improved existing product quality by implementing changes brought about by Kaizen efforts. Implemented Customer Focused Teams in an effort to get operators involved with the customers, resulting in Partnership Status with John Deere. Manufacturing Engineering Manager 01/1997 to 01/1999 Company Name City , State Directed all process related issues and projects for the Heat Exchanger and Tubing Operations. Managed all aspects of Continuous Improvement for the Plant. Responsible for insuring processes are robust and maintained. Project Management: Managed numerous projects related to process improvements and cost savings activities. Managed these projects within budget and on time. Removal of Aqueous Washer: Project required finding a viable option to off-line washing and manage on-line. Achieved the goal by using a more process friendly oil that did not require washing. Implementation of this new oil resulted in the removal of the washer, saving the company over $1M annually. Elimination of Epoxy Repair: Project required reducing leaks post-braze, therefore eliminating the need for the secondary step in the process. Implemented changes that improved first pass leak rate, thereby eliminating the need for epoxy repair. This project resulted in $500K in annual savings and an improved process flow. Installation of New Process: Managed a project that required designing the process, purchasing the equipment, installing the new line and launching it into production. This product line was an entirely new market for the Heat Exchanger division, and one that has a significant impact on the future of Thermasys. This process line was installed on time and under budget. Team Dynamics: Prior to my role as Manufacturing Engineering Manager, there was no central focus on Process Improvements. Under my leadership, a dynamic team of Engineers was assembled to attack every improvement opportunity. Product Engineering Assistant Manager 01/1989 to 01/1997 Company Name City , State Led all Product Design activities. Controlled all Product Designs to insure that these designs would be within current capabilities on the process side. Expected to design all process fixtures, jigs, and equipment for the products we were designing. Customer Focus: Mission was to exceed the customers' expectations within capabilities. Made sure that the extra steps were taken to insure our customers that Thermasys was their best choice. Regularly visited with the Technical staff at the customer locations in an effort to insure viability of the design. Aftermarket: Designed, prototyped and launched into production a new Ford Aftermarket Radiator product line, which resulted in $2.5M in additional revenue to the organization. Original Equipment Customers: Account manager for all John Deere product launches. My leadership skills enabled us to launch each of their new products on time and within budget. During my tenure in the Engineering group, Thermasys was one of their best supply partners. QS 9000 Efforts: Developed and implemented a document control process incorporating new numbering schemes and controlled document binders in preparation for QS 9000 Certification, which was accomplished in 1996. President's Award: Received the Insilco (Holding company) President's Award recognizing my involvement in the design and engineering of a new tube that would result in the existing tubes being obsolete. This tube profile has revolutionized the Tubing industry enabling end users to take cost out of their materials by reducing gauges. Education Bachelors of Science : Business Management 2001 Troy State University City , State GPA: GPA: 3.6 Business Management GPA: 3.6 Business 1986 Auburn University City , State Business Associates Degree : Drafting and Design Technology 1989 John Patterson State Technical College City , State GPA: GPA: 4.0 Drafting and Design Technology GPA: 4.0 Skills Relationship building Problem Solver Conflict Resolution Great Organizational Skills Microsoft Office Professional Energetic ",CONSTRUCTION " SR. ESTIMATOR-BAS CONSTRUCTION SALES Summary 9+ years of professional working experience in energy solution consulting and performance contracting, HVAC estimating & designing in buildings & industrial sector. Experience of 3 years in project development, presenting and managing the implementation of innovative energy business solutions. Working knowledge in designing & preparing energy solutions for large complex projects. Total projects worked for fiscal year 2014 exceeds $30 million. Excellent working relationships within the different business units. Working knowledge of Variable Frequency drives, PLC systems and other automations used in industry. Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Obtain a challenging position that will allow me to utilize my educational attainment and professional experience in Energy Engineering, Project Engineering, Building Energy Systems, Energy Conservation, Renewable Energy and Energy Management of residential, commercial, healthcare, data center and industrial facilities. Accomplishments Awarded as most interactive person across all business units in India by Schneider Honeywell's BRAVO Award for the successful commissioning of the Alarm Management Suite at IPCL, Baroda or the first time in India Energy Management Professional Certified by Schneider University Framed out the processes and templates for new energy business unit in Schneider India Active Volunteer in CSR activities in Schneider for social cause Initiated selling of the energy conservation solutions to clients showing savings and ROI Individually worked out and framed a clear- cut procedure for Installation & Commissioning of MS SQL based Alarm Management Suite and defined the procedure for healthy communication of Alarm Management Suite with Honeywell Systems & various Third Party DCS / PLC's Experience Sr. Estimator-BAS Construction Sales August 2015 to Current Company Name － City , State - 01810, USA ➢ Key responsible person for designing & estimating of HVAC proposals on Studio 360 related to capital construction and renovation projects ($40M estimation volume YtD) by supporting Sales team and validating the proposals with operations teams ➢ Generate an average of $2M estimate per month for Building-Construction business ➢ Responsible for negotiating with sub-contractors and vendors to ensure accurate scope and cost projections. ➢ Qualify engineering drawings & specifications. ➢ Working with the operations team to validate proposed solutions and to develop Branch Estimate Library on Studio 360 ➢ Produce accurate & through takeoffs, including pricing of work Project Engineer Company Name － City , State 56&57, Hadapsar Industrial Estate, Pune- 411 013, India ➢ Responsible for Project Planning, Collection of User requirements, System Design & Testing, Execution and System Maintenance. ➢ Worked as Project engineering After Marketing Service Group for projects involving Dual redundant and single system of Honeywell's DCS & PLC based control system for various process industries. ➢ Responsible for design, Development and Testing of DCS, PLC, and SCADA programs for the Honeywell Systems. ➢ Responsible for Installation, Configuring and Maintenance of Real time Servers and Networking under Windows. Sales Engineer Company Name , Phase II, Gurgaon -122002, Haryana, India ➢ Worked on energy performance contracts and energy proposals worth more than 40 million dollars for various facilities including hospital, correctional facilities, office buildings, colleges, IT/ITES buildings, commercial buildings, retail sector and industrial facilities. ➢ Prepared energy solutions for more than 50 projects and surveyed almost 40 projects for preliminary & detailed energy assessment for identifying energy conservation measures (ECMS). ➢ Prepared and helped the implementation team in execution of Performance Contracting projects of values almost 5 million dollar. ➢ Key responsible person for identifying, designing & implementation of Energy Conservation Measures across 20 identified Schneider Offices in India. ➢ Supported BD/Sales and energy auditors for solution designing and development of standard energy conservation solutions for building & industrial sector. ➢ Main responsibilities includes identify the energy conservation measures, development of the detailed scope of work for each measures, walkthrough with vendors and subcontractor to price each measures, preparation of the estimated costing and contract documents, preparation of the sequence of operation for the retrofit equipment, review of all the submittals documents, provide technical assistance during the construction phase, commission of the system and measurement and verification of each measures. Siemens Building Technologies Pvt. Ltd., 49, Eldams Road, Teynampet, Chennai- 600 018, India ➢ Worked on designing of systems, preparation of technical bids, quotations, offers of complete systems comprising of Building Management System, Fire Protection and Electronic Security ➢ Pre-sales and front end sales activities including customer relationship building, negotiations. ➢ Grabbed IBMS orders of around $2 million. ➢ Worked extensively on designing of Building Management systems for HVAC for different buildings like hotels, commercial buildings, IT/ITES etc. Assistant Manager-Energy Solutions July 2010 to May 2013 Company Name － City , State Schneider Electric India Pvt. Ltd, 9th Floor, DLF Building No.10, Tower C, Education Bachelor of Instrumentation Engineering : Instrumentation Engineering , 2006-12-31 Maharishi Markendeshwar Engineering College Bachelor of Instrumentation Engineering, -Degree Received: December 31, 2006 Maharishi Markendeshwar Engineering College, Mullana India. May 09,2002-July 21, 2006. Affiliations Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Certifications Energy Management Professional Certified by Schneider University. Skills Sales, Proposals, Solutions, Commercial Buildings, Million, Sales And, Contracts, Ecms, Energy Conservation, Energy Solutions, Industrial Facilities, Retail, Retail Marketing, Retrofit, Technical Assistance, Instrumentation, Long-term Disability, Ltd, Engineer, Hvac, Collection, Maintenance, Marketing, Networking, Project Engineer, Project Planning, Real Time, Scada, Testing, Estimating, Estimation, Estimator, Operations, Pricing, Sales Team, Takeoffs, Fire Protection, Front End, Quotations, Relationship Building, Sales Activities, Sales Engineer, Security, Siemens, Award, Clients, Csr, Energy Management, Project Development, Roi, Selling Of, Sql ",CONSTRUCTION " CONSTRUCTION SAFETY MANAGER Summary With 17 years' experience in the field, I have accumulated an extensive working experience, education and team building abilities in safety. I will aid in the most effective implementation of procedures to my fullest ability. Experience Construction Safety Manager , 07/2015 to 02/2017 Company Name － City , State As the Safety Manager I was responsible for all safety matters in the Northern California area. Trained my workers in fall protection, excavations, confine space and all energy LOTO. Would also inspect all certifications on crane operator. Would read all MOP, JHA for all major task. Performed daily walk through at all work areas. Would look to identify unsafe conditions or acts and assist in correcting them. Assisted Project Managers and Superintendents with accidents and near miss investigation for root cause analysis. Work in conjunction with Project Managers and sub- contractor management to maintain compliance to Federal, State and Local regulations. Construction Safety Manager , 04/1998 to 11/2014 Company Name － City , State As Safety Manager I am responsible for all documentation and credentials in order to work on our job sites. Assist job site Superintendent with pre-construction safety. Safety orientation and training for new hires. Performed daily walk through several times a day. I would assist in correcting all environmental issues. Have safety tailgate meetings every morning at each job site. Go over all JSA & MOP for that day and it was written. Would make sure every worker was on and read the JSA. Performed accident reports and investigations. Would write a root cause analysis. Review Contractor safety submittals and resolve deficiencies. Responsible for Storm Water Pollution Prevention. Administer Hazard Communication Program. Maintained all OSHA & ANSI safety standards for all. Make sure everyone are in compliance with all Federal, State, Local and SLAC regulations. Accomplishments Worked on a variety of projects like the LCLS tunnel and LCLS Building #901 (Linac Coherent Light Source). Managed the safety for the installation of all electrical feeders in the 26 acre site of Linac Coherent light Source. Was able to save time, increase productivity and save funds. Employee of the year in 2005 Summary of Qualifications HAZARDOUS WASTE CERT. (2015)  OSHA 500/510  AUTH. to      TRAIN ENVIRONMENTAL & SPILL RESPONSE INVESTIGATION AND ACCIDENT REPORTS OSHA 7505 CPR / FIRST AID EXCAVATION, TRENCHING and SOIL Mech. (OSHA 3515)  LOTO Electrical & Mechanical OSHA 7115 SAFETY INSPECTION TECHNIQUES FALL PROTECTION AED TRAINER Education Associate of Science : Construction Management , 2004 San Jose State Management aspects of installations of new commercial and Industrial building. *  Looked at codes from a builders point. OSHA SAFETY CLASSES , 2007 SAN DIEGO STATE Ext. － City , State , USA OSHA Construction Safety 500 Certification * HAZARDOUS MATERIALS WASTE OSHA (2015) * ENVIRONMENTAL & SPILL RESPONSE ESSENTIALS * COMPLETING THE INVESTIGATION AND MISHAP REPORT OSHA (7505) * EXCAVATION & SOIL MECHANICS (OSHA 3515) Languages Excellent communication skills being Bilingual English and Spanish. Skills • Building inspector ICC/IBC and ICC/IRC • NAVFAC Army Corps Engineering Contractor Quality Management CQM)  • Electrical Safety High Voltage & Low Voltage  • Overhead Cranes & Jib Hoist Inspection • NFPA 70E Electrical Safety  • Grounding and Bonding Electrical Systems ",CONSTRUCTION " CONSTRUCTION MANAGEMENT- ASSISTANT Professional Summary Experienced professional with 10+ years experience in Project Management with a background in Real Estate, Residential, Commercial, Civil, Contract Management, project Coordination, Procurement, Business development and other facets of the Construction industry. Demonstrated verifiable success leading multi-million dollar organizations through start-up, revitalization, and accelerated growth. Solutions-driven, decisive and results-oriented with outstanding negotiation and crisis management skills. Seeking an opportunity to leverage leadership, management, and business development skills to become a top-level construction manager. Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers,investors, REIT accounts Education Bachelor of Arts : Business Administration And Management College of Southern Nevada - City Certificate : Construction Management , 2019 Turner Construction Management Program - City Certificate : LEED Certification , 2019 Kirksey Acrchitecture - City Certificate : Real Estate , 2018 Champions - City Project Management Coursework , Expected in 2020 Houston Community College - City , State Osha 30 , 2019 Associate General Contractors - City Construction Management Technology , Expected in 2020 Houston Community College - City , State Affiliations Women's Chamber of Commerce of Houston ABC (Associated Builders & Contractors) AGC (Associated General Contractors of America) Software Skills Buildium, Appfolio, Yardi, Realpage, Quickbooks, Microsoft Office, ADP, Workforce, Salesforce, Powerpoint, Excel, Scheduling , Autocad Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers, investors, REIT accounts ",CONSTRUCTION " CONSTRUCTION SERVICES PROJECT MANAGER Summary Dedicated  Property/ Facilities Specialist  with more than  10 years overseeing a diversified portfolio of commercial properties totaling over 1 million square feet and residential properties with a combined total of over 1,000 units. Successful and experienced manager poficient in budgeting, planning, bidding, purchasing, staffing, supervision and improvement implementation of commercial and residential projects. Adept in customer relations, marketing, sales, leasing and collections versed in all aspects of operating, maintaining, leasing, marketing, staffing, financial reviews and budgeting is seeking a permanent position as a Facilities Specialist/ Property Manager . Highlights Multi-family property management Commercial property management Mortgages and loans Sales and marketing Skilled multi-tasker Microsoft Office Knowledge of leasing and market conditions New construction, renovation, remodeling and remediation Flexible schedule Proficient at portfolio due diligence Accomplishments Decreased operating costs by [Number] % by implementing new cost control procedures. Implemented new rent collection procedures, increasing rental income for [Year] . Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Managed a portfolio consisting of approximately [Number] sites comprising approximately [Number] square feet. Trained and mentored [Number] new employees each year. Experience 01/1994 to 01/2008 Construction Services Project Manager Company Name － City , State Provided construction management services, including crisis management, project analysis, build-outs and marketing of nonperforming development projects for financial institutions. Responsible for analysis of project design to identify alternatives, reduce costs and recommend changes for greater savings. Negotiate with bidders, supervise contracting and hiring. Supervision of professionals including legal, real estate, engineering, architectural and trades to insure top performance. Successfully completed development, construction and sales over 2000 residential units and over 1M sq. ft. of commercial and industrial property for principals and institutional owners. 01/1988 to 01/1992 President and Manager Company Name － City , State  Managed a 250 unit townhouse development prior to and after foreclosure and sale of the project. Successfull and profitable completion the remaining units and site improvements while positively interacting with residents and local officials. Managed [Number] commercial properties totaling over [Number] square feet. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Oversaw budgeting process for [Number] assigned properties. 01/1981 to 01/1983 President and Manager Company Name － City , State Managed a 200 unit townhouse development after a bankruptcy and sale of the project. Successfully completed the remaining units and site improvements while positively interacting with residents and local officials. 01/1971 to 01/1980 Facilities Manager Company Name － City , State Conducted the planning, budgeting, purchasing, and implementation of all facilities operations and tenant improvements for multiple shopping, office and industrial buildings. Responsible for purchasing all maintenance supplies, supervising property and system maintenance, landscaping, snow removal. HVAC, sprinkler, electrical, parking lot and roofing inspections, repair and routine maintenance. Supervised and scheduled all maintenance functions to support daily operations. Responsible for contracting of all capital and tenant improvement projects; supervision of onsite personnel and contractors, supervision of repairs, remodeling, custodial crew, grounds crew, and supporting services. Responsible for supervising approximately 55 employees in 12 buildings on 395 acres of land; and all maintenance and service equipment such as lot sweepers, floors scrubbers, compressors, HVAC equipment, generators and electric tools. Achieved the highest possible net operating income by implementing cost controland revenue improvement programs. Education Bachelor of Science DELAWARE VALLEY COLLEGE － City , State AIG Property Seminar ICLE & Goldshore & Wolf Seminar ""Funding & Developing Properties"" Kronish Lieb Weiner & Hellman, LLP Seminar ""Insurance Coverage for Business With Environmental Concerns"" Seminar sponsored by the NJ Dept of Economic Development, ""Brownfields to Greenfields"" Asset Management and Disposition Seminars sponsored by the FDIC/RESOLUTION TRUST CORPORATION, Valley Forge, PA including: Asset Management and Disposition Guidelines, Appraisal Standards, Environmental Review Procedures, Commercial Financing, Commercial Credit Underwriting, Due Diligence Review Procedures, Loan Valuation Analysis and Property Management. Professional Appraisal, Finance and Real Estate Courses, MONTGOMERYCOUNTY COMMUNITYCOLLEGE. Pennsylvania Real Estate License Skills Asset Management, budgeting, Computer literate  in MS Office, Word Excel PowerPoint, crisis management, Due Diligence, Finance, New construction, remodeling renovation and remediation, staffing, personnelmanagement, insurance claims, legal, marketing, project design, project analysis, purchasing, Real Estate Valuation ",CONSTRUCTION " CS GENERAL CONSTRUCTION WORKER Summary Is hardworking with years of experience from industry to worksite. Resourceful experience in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Efficient in manufacturing and construction along with dedication to getting the job done right. I am punctual in bringing a diligent and energetic approach with years of experience working within teams to complete various projects on-time and under budget. Comfortable lifting heavy machinery and safely operating job-related equipment and tools as well as good communication skills makes me a well rounded candidate for any job. Skills Hand tool operations Standard operating procedures understanding Basic welding skills Safety behaviors expertise Forklift driving Equipment maintenance Materials handling Leadership Conflict resolution Problem resolution Collaboration Decision-making Work ethic Organizational skills Maintenance & Repair Troubleshooting Experience Company Name | City , State General Construction Worker 12/2020 - Current Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. Reduced wasteful spending by accurately cutting baseboard and trim materials according to specifications. Measured and marked openings and distances to prepare sites for trim and stair installation. Collaborated with multiple teams to complete large-scale housing projects, promoting team-oriented atmosphere. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Install doors, trim, baseboards, and custom stairs to contractors specifications. Company Name | City , State Quality Inspector 10/2017 - 11/2020 Inspected titanium, stainless steel and carbon steel products and work processes to determine compliance. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Reviewed maintenance documents and MSDS records for completion and accuracy prior to archiving and completion. Tracked findings and updated computer tracking system with documented assessments. Marked finished products with grades and accepted or rejected designations. Completed evaluations by properly using various gauges, tools and equipment. Recommended corrective actions to minimize rate of product defects. Inspected, tested and measured materials, products and installations against specifications. Conducted routine visual inspections of prior work to uncover issues with compliance and tolerances. Documented, filed and maintained proper inspection records and quality assurance documents. Interpreted and classified production and quality data for multiple products. Measured product dimensions to assess compliance with specifications. Notified supervisors about production problems and helped identify and correct concerns. Conducted material inspections of incoming material. Assessed finished items for defects and ordered reworks to eliminate irregularities. Observed employee fieldwork and usage of materials for quality and consistency. Trained new employees to perform and document quality inspections and audits. Resolved quality issues during final inspection and escalated major problems to a quality manager. Inspected quality of finished products, making minor repairs to meet project expectations. Performed quality control duties and responsibilities, including inspecting and maintaining traceability. Completed all timesheets, traceability forms and final documentations on time. Forklift and crane certified. Maintained shipping and receiving. Cut all materials to exact requirements made by customers specifications. Cold and hot stretched materials set by customers specifications. Helped different teams in different areas when needed. Trained to comply to OSHA standards and regulations. Company Name | City , State Fueler/Cashier/Snow Removal 09/2016 - 04/2017 Removed and properly disposed of snow for public safety. Assisted with purchases, locating items and signing up for rewards programs. Resolved issues with cash registers, card scanners and printers. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Increased sales by suggesting specific purchases to customers. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Processed transactions per day with exceptional accuracy. Promoted specific item options to drive sales and achieve add-on purchases. Trained new team members in cash register operation, stock procedures and customer service. Monitored sales events, added new merchandise and rang up purchases. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Assisted management with completing end-of-day counts and securing funds to prevent loss or theft. Processed all sales transactions accurately and promptly to prevent long customer wait times. Helped customers find specific products, answered questions and offered product advice. Inspected items for damage and obtained replacements for customers. Properly verified customer identification for alcohol or tobacco purchases. Assisted customers with account updates, new service additions and promotional offers. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation. Learned roles of other departments to provide coverage and keep store operational. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Operated cash register, collected payments and provided accurate change. Wrapped items and bagged purchases properly to prevent merchandise breakage. Received payments for all merchandise and issued receipts. Welcomed customers, offering assistance to help find necessary store items. Refueled semi trucks, removed snow and debris, and washed windows for safety. Company Name | City , State General Construction Worker 06/2015 - 09/2016 Assisted distribution of tools, materials and equipment to skilled workers. Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground. Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work. Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. Read and understood specifications, drawings and blueprints to complete accurate, high-quality work. Signaled equipment operators to help align machinery movements and smoothly transfer materials. Operating and maintaining excavators, loaders, skid steers, bulldozers, and backhoes. Organized and maintained tools and equipment to enhance work efficiency. Assisted project planning by measuring distances and marking locations using tape measures and other measuring tools. Met company and OSHA safety guidelines for work site operations to minimize worker risk. Used picks and shovels to dig, spread and level dirt and gravel. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Education and Training Sandy Creek High School | City , State High School Diploma 06/2016 2015-2016 Gulf Breeze High School | City , State 2013-2015 Citi | City Level 1 Heavy Equipment Repair And Operation Diploma in Heavy Equipment And Operations 06/2016 Certifications Forklift certified. Overhead crane certified. Truck loading and unloading certified. OSHA 10 hour course certified. ",CONSTRUCTION " CONSTRUCTION SITE MANAGER Summary supervising and overseeing the direction of the project (or a package), ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs liaising with the client, other construction professionals and, sometimes, members of the public coordinating and supervising construction workers selecting tools and materials making safety inspections and ensuring construction and site safety checking and preparing site reports, designs and drawings maintaining quality control procedures finding ways to prevent problems and to solve any that crop up assessing and minimising risk writing reports and keeping on top of paperwork helping to negotiating contracts and securing permits and licences As construction managers work on site wherever that site is, be prepared to relocate or face a longer commute as and when required. Skills Good communication skills Problem solving skills Decision-making ability Commercial awareness Ability to motivate other Teamworking skills Good knowledge of building methods and regulations Customer service Account management Business-to-business background Capital planning Staff training Contract negotiation Networking ability Lead development Product expertise Crisis communications Marketing Blueprint reading Regulation and compliance Excellent driving record Detail-oriented Good mechanical aptitude Production line/assembly line forklift experience Good verbal/written communication skills Establishing goals and setting priorities Experience 03/2006 to 12/2012 Construction site manager Company Name － City , State Conferred with sales and marketing teams to ensure consistency in messaging and communication with business partners and customers, and to relay insight from data collected to shape successful marketing campaigns. Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units. Worked with current clients to assess needs and develop improvement plans. Stayed current on company products and services to provide top-notch expertise to customers. Set up potential client contacts, cultivated relationships and followed through all service needs. Put together contracts and completed sales with new and existing clients. 02/2003 to 06/2006 Construction Superintendent Company Name － City , State Maintained a written daily log of activities on the job site. Reviewed project drawings to perform  materials purchasing  Reviewed project drawings to perform  materials  Evaluated plans architectural plans and consulted with  Subcontractors  to gain a deep understanding of project & Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards. Reviewed engineering documentation to determine order of construction operations. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Conducted site pre-inspections and coordinated post-construction audits. Managed work with little supervision. Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was  properly installed and working correctly. 07/2011 to 10/2017 Site Supervisor/Foreman Company Name － City , State Kept track of all inventory, including supplies and materials to help ensure against loss. Gathered project material submittals and maintained records of approvals. Monitored project expenses and developed pre-construction estimates. Maintained a written daily log of activities on the job site. Reviewed project drawings to perform installation activities according to specifications. Evaluated plans architectural plans and consulted with clients to gain a deep understanding of project plan and objectives. Education and Training 1997 Associate of Arts : Criminal Justice Tallahassee Community College － City , State 2020 Associate of Science : Graphic Design Academy of Art University － City , State Activities and Honors Class Experience Worked closely with construction teams at a variety of work sites. Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns. Blueprint Reading Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications. Problem Diagnosis Used operational knowledge of systems, parts and components to solve problems that arose during construction  Inspection Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.  Project Planning Provided project controls, cost estimation, and other business support services to technical line management. Safety Audit Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations. Documentation Reported and documented unsafe conditions, equipment and/or injury. Military Experience 12/1990 to 12/1994 Visual Communications Company Name － State 12/1994 to 12/1996 Safty trainning Petty Officer Company Name － City ",CONSTRUCTION " CONSTRUCTION SAFETY OFFICER Summary Resourceful and extroverted safety professional with five plus years of hands on experience in safety coordination. Expert in occupational safety and emergency management. Well versed in handling employee compensation claims and supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient in facility monitoring and implementation of OSHA employee safety guidelines Demonstrated ability to manage care operations, insurance underwriting and claim forwarding Expertise in filing, handling and processing employee claims Thorough knowledge of industrial hygiene standards Well familiar with OSHA regulatory authorities Adept at designing and implementing viable precautionary programs based on risk analysis Committed to establishment, implementation and promotion state approved occupational policies and guidelines Experience Construction Safety Officer Sep 2010 to Jul 2014 Company Name － City , State Responsible for doing regular work site inspections and bringing any safety issues up to field management. Responsible for filing regular local state and federal safety reports for each project. Responsible for creating a monthly safety briefing for project managers and executives working out of the main office. Safety Coordinator Nov 2008 to Current Company Name － City , State Conduct risk analysis and issue safe work method statements regularly Monitor and supervise standard operation procedures at the premises Conduct monthly employee safety audits, issue audit reports and make necessary changes in the standard procedures Carry out safety inspections and incident investigations Conceived and implemented a unique weekly risk analysis mechanism that reduced accident rate by 10% Trained 25 employees regarding implementation of OSHA regulatory authority guidelines Led the company in achieving monthly OH&S targets consistently via ensuring implementation of best employee safety practices. Safety Intern Jul 2008 Company Name － City , State Provided safety guidance for operations and personnel at the resort. Forwarded and processed employee claims. Anticipated safety hazards via extensive surveying and took precautionary measures accordingly. Supervised safety management at the environmental laboratory department. Construction Safety Officer Aug 2005 to Sep 2010 Company Name － City , State Responsible for weekly work site safety audits that were distributed to field and office management. Worked closely with field management to maintain all local state and federal safety standards. Responsible for developing safety policies for each project and updating policies for ongoing projects. Construction Safety Officer Jun 1998 to Aug 2005 Company Name － City , State Responsible for weekly safety reports that were presented field and office management. Responsible for quarterly safety audits for the local state and federal safety agencies. Responsible for developing and updating all safety policies on all work sites. Education Associate degree , Risk Management 2008 Barrington College － State Risk Management Associate's Degree , Construction Administration 1998 Ullman Community College － City , State Construction Administration Certifications Construction Safety * Employee Claim Processing * Certified Fire Fighter and CPR Trained * Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation Various Other Training Programs, includingOccupational Safety/Health Standards in Construction Industry Louisiana Building & Construction Trades Council Safety Council CourseFirefighting Skills audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique ",CONSTRUCTION " CONSTRUCTION PROJECT MANAGER Professional Summary I am a sports person by heart and a Civil engineer by profession. I am currently pursuing Master's in Civil Engineering at Auburn University. I am a seasoned construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Able to develop scopes, check field activities and update clients making me the perfect candidate for project management. I hold sports close to my heart and make sure to practice it in my daily life. I have been a national level tennis champion during my college days and am also a Registered tennis coach. I aspire to run a successful construction management firm in future. Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager , 01/2016 to 04/2017 Company Name – City , State Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies Analyzed trade and material proposals and negotiated contracts Monitored construction operations for $2 Million dollar plus Housing Project Monitored, coached and supervised team of 25 employees in 2017 Maintained zero site accidents and lost work days for 1.5 years Site Supervisor , 01/2015 to 12/2015 Company Name – City , State Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations Initiated onsite safety program and properly trained all team members, decreasing injuries by 95% Sourced suppliers and purchased necessary materials for work Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job Delegated assignments based on site plans, project needs and knowledge of individual team members Education Master of Science : Civil Engineering , 11/2019 Auburn University - City , State Coursework in Construction Law, Project Management and Cost Estimation Member of University Tennis Club Bachelor of Science : Civil Engineering , 05/2017 L.J. Institute of Technology - City Elected Captain of Tennis Team Member of College Quiz Club Thesis: Energy Generation in Floating City Hobbies National level Lawn Tennis Champion Registered Adult development tennis coach with Professional Tennis Registry Avid Reader Additional Information Authorized to work for any employer in U.S.A. PROJECT WORK Event Center design for SIFAT,Alabama Rock and Dirt clearing plan, Long term erosion control plan, Landscape plan, 3D Model along with site layout and detail estimate Auburn University Facilities management Designed web based platform integration for Project initiation form(PIF), Helped design material to share with AU Colleges and other stake holders Atchafalaya Basin flood protection Project,Louisiana Carried out risk assessment from contractor perspective,Haul routes and access routes design, Sequence of construction activity Presented model for variation in prices for Rip Rap across Alabama for Alabama department of transportation Analysed historical bid data for all projects awarded between 2006 to 2016,3500 Projects, After exploratory data analysis presented algorithm to directly link Rip-rap price with gasoline index in state Studied pavement condition for city of Los Gatos, California Analysed present condition using Streetsaver software , Presented action plan for city as well as fund utilization formula Weagle construction Presented 100 day plan for restoration of safety culture in company Technical Proficiency Auto-CAD, REVIT Architecture, Navisworks, RS Means, Streetsaver, Bluebeam, WinTR55, Kenslabs,BIM 360, MS Project, MS Office Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager , 01/2016 to 04/2017 Company Name – City , State Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies Analyzed trade and material proposals and negotiated contracts Monitored construction operations for $2 Million dollar plus Housing Project Monitored, coached and supervised team of 25 employees in 2017 Maintained zero site accidents and lost work days for 1.5 years Site Supervisor , 01/2015 to 12/2015 Company Name – City , State Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations Initiated onsite safety program and properly trained all team members, decreasing injuries by 95% Sourced suppliers and purchased necessary materials for work Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job Delegated assignments based on site plans, project needs and knowledge of individual team members ",CONSTRUCTION " CONSTRUCTION PROJECT REGIONAL MANAGER Summary Financial Planning /Analysis / Management Budgeting (Capital & Operations) P & L Administration Accounting Reporting / Disbursements Equity & Debt Financing New Business / Market Development Business Service Contract Negotiation Vendor / Sub Contractor Partnerships Customer Government Relations Human Resources Management Office information Technology Capital Equipment Acquisition Purchasing / Materials Management DadeStar Group, Ft. Washington Maryland Currently serving as Vice President of Construction, directly responsible for providing leadership and direction for all aspects of construction throughout the company, including land development, vertical construction, renovation construction, ancillary facilities, and design development. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.Results-oriented Construction Manager who works efficiently and effectively to complete projects on time and within budget.Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction.Capable Construction Manager trained in compensating for unforeseen deadline obstacles, including staff drop-off and weather. Expert in [Skill set].Diligent Construction Manager who consistently monitors sites to ensure proper compliance with building and safety codes. Highlights CONSTRUCTION INDUSTRY BUSINESS DEVELOPMENT AND OPERATIONS MANAGEMENT EXECUTIVE SUMMARY Results-driven, hands-on administrator with a proven track record of more than 25 years within the Construction Industry. Delivering consistent superior quality in both commercial and residential construction through extensive training, established workmanship standards, quality work performance and leadership development. Areas Of Expertise And Strength Encompass: Business Operations Management Contract Administration Review Competitive Bid Packages Project Budgeting Cost Containment Full Life-Cycle Project Management Approval and Documentation of Master Project Schedules Workflow Planning / Coordination Quality Control / Site Supervision Regulatory Compliance Troubleshooting / Problem Resolution Organized and detail-oriented Project budgeting Superb management skills MS Office proficient Blueprint fluency Safe job site set-up Site safety coordinator Accomplishments Managed projects in the Million, while supervising a team of 160 workers. Trained and mentored over 300 construction workers, general laborers and apprentices. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Construction Project Regional Manager , 01/2009 to 01/2015 Company Name － City , State Site Safety Coordinator, and Project Manager within field operations and ended my services with Polukai as a Regional Project Manager. Projects included but not limited to the following: FEMA Roofing Project through-out the states of Louisiana, Mississippi and Florida after Hurricane Katrina for three years. 12.5 Million Eglin AFB Military Facilities Water Proofing and Re-Roofing Project one year on all projects. 2.5 Million. Eglin AFB Waste Management Plant Renovation. 1.2 Million Keesler AFB Re-Roofing Project. 2.8 Million Hawaii Immigration Building Renovation Project. 1.8 Million Schofield Barracks Roofing & Building Renovation 3.5 Million Arlington National Cemetery Roofing & Building Renovation 2.3 Million Long Island National Cemetery Renovation Project. 5.8 Million. Qualified competitive subcontractor bids prior to execution of contracts.Carefully coordinated plans and specs using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Educated general contractor personnel on the quality standards throughout the construction process.Directed the general contractor on required mock-up preparation.Managed a team of [Number] onsite general contractors for [Number] months.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR).Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.Performed construction site pre-inspections and coordinated post-construction audits.Monitored the safety of all construction activities, making on-site personnel safety the top priority.Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Operation Manager , 01/2003 to 01/2009 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Carefully coordinated plans and specs using marketing programming standards.Educated general contractor personnel on the quality standards throughout the construction process.Reviewed and investigated Proposed Change Order Requests (PCOR).Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Quality Assurance Manager , 01/1989 to 01/2002 Company Name － City , State Served as a QA/QC management professional that made significant contributions within the. companies' quality management, project management, process improvement, business. analysis/evaluation, development life cycle methodologies, and supplier management. systems. Certified Nuclear Component Inspector , 01/1980 to 01/1989 Company Name － City , State Performed Non-Destructive testing on nuclear components manufactured by Westinghouse and other nuclear component companies. Nondestructive Testing (NDT) is a type of quality control inspection that does not harm the parts being tested. NDT Inspectors use sophisticated technology to look through steel and concrete to identify and diagnose flaws without disrupting the integrity of the structure. An example of Nondestructive Testing would be performing XRAYs on pipe welds to look for cracks that might cause a leak. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department.Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Tested and monitored product safety, leading to safer electronic communications products. Education Associate of Arts : Mechanical Engineering , 1982 Pensacola Junior College － City , State , Escambia Advanced coursework in Industrial EngineeringCoursework in Environmental Law and Hazardous Waste TreatmentCoursework in [Course Name] Skills accounting, Budgeting, business analysis, business development, BUSINESS DEVELOPMENT AND OPERATIONS, Business Operations, Competitive, contract negotiations, Contract Administration, customer relations, Documentation, financial, government, human resources, inspection, inventory management, leadership development, Regulatory Compliance, management information systems, Problem Resolution, process improvement, Project Management, Proofing, purchasing, quality, quality management, QA, Quality Control, quality control, Renovation 2.3, Renovation 3.5, Renovation, Roofing, Safety, strategic planning, Supervision, supplier management, Troubleshooting, type, welds, Workflow, XRAYs ",CONSTRUCTION " SENIOR CONSTRUCTION PROJECT MANAGER Summary Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction. Highlights Permit processing Building codes and regulations Safe job site set-up Site safety coordinator Organized and detail-oriented Baseline schedules creation MS Office proficient Project budgeting Cost control Superb management skills Accomplishments Managed a $ [Amount] project, while supervising a team of [Number] workers. Led the construction of a new [Number] home construction project. Trained and mentored over [Number] construction workers, general laborers and apprentices. Experience Senior Construction Project Manager , 08/2015 to 05/2016 Company Name － City , State Directed construction projects with budgets up to $5M working alongside USAF, USACE and NASA clients along with vendors, consultants, and technical specialists. Prepared and provided schedule progress reports and analysis on a bi-monthly basis. Contributed to the planning, scheduling of assignments, cost engineering, procurement of equipment and materials along with budget administration and application for payment requests. Supervised civil infrastructure scope of work, including bot not limited to, structural foundation modification to existing piles, perimeter footings, stem walls and new foundations for new structures and equipment along with installation electrical conduit and mechanical piping systems. Provided the supervision of various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new facilities. Construction Project Manager , 12/2012 to 05/2015 Company Name Operated as a project technical expert for assignments with budgets up to $15M required for the development and integration of all activities associated with established and maintained ground systems along with baseline architecture for space flight. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Reviewed NASA contracted A/E designs and construction rough order of magnitude as well as coordinating the scope of work with architects and engineers. Organized the development and coordination of multi-disciplined scope of work construction cost including conceptual estimates, equipment and material takeoffs and bid proposals. Focused on budget management and cost control, as well as timeline management to ensure client satisfaction. Managed multiple building tradesmen and various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment, potable and waste water plumbing systems, coatings and corrosion control along with civil infrastructure to coordinate and execute the construction of new facilities and modification to existing structures. Negotiated contracts and evaluated change order requests of vendors and subcontractors. Performed job-site walk-downs to verify progress of scheduled activities and analyzed possible subcontractor change orders and/or schedule impacts. Project Manager/Construction Engineer , 09/2009 to 12/2012 Company Name Directed projects with budgets up to $85M, working with federal and private sector clients along with vendors, consultants, contractors and technical specialists. Contributed to the planning, scheduling of assignments, design, and cost engineering. Completed design reviews and constructability assessments, along with project cost estimate summary reports. Provided technical oversight to designers and technical support staff. Executed the project scope of work with the use of various abilities such as, the preparation of conceptual drawings, life/safety plans and contract drawings along with specifications and safety requirements for the construction of new buildings and/or modification to existing facilities. Provided the supervision of various contractors including but not limited to, mechanical equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new buildings and industrial structures along with modification to existing facilities. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Project Engineer V - Architect , 03/2003 to 09/2009 Company Name Lead project technical expert for projects with budgets up to $25M required for development and integration of all design and construction activities associated with established and maintained ground systems and baseline architecture for space flight. Reviewed government contracted A/E project designs and provided construction oversight related to the most current engineering and construction industry practices. Provided design and construction documents to implement state-of-the-art construction methods and techniques for repairs and/or replacement of civil, structural, and architectural systems with respect to the best and current engineering and construction industry practices for implementation. Developed the NASA and USAF construction scope of work required to rehabilitate, renovate, modernize, or provide new ground systems and baseline architecture for ground operations at Cape Canaveral Air Force Station and Kennedy Space Center, Florida. Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors. Coordinated and performed schedule integration of utility outages and connections along with conducting walk-downs of existing infrastructure with the operation and maintenance personnel. Education Bachelor of Architecture Montana State University (MSU) － City , State Microsoft 40-hour Office Suite Certification Microsoft Project Certification OSHA 30-hour Construction Safety and Health Program OSHA 10-hour Fall Arrest System and Fall Protection Equipment Program Skills ADA, Air Force, art, budget management, budgets, budget, building codes, bi, Construction Management, contracts, cost control, client, clients, design and construction, electrical systems, fire protection, government, HVAC, materials, mechanical, Office Suite, Microsoft Project, personnel, plumbing, procurement, progress, proposals, repairs, research, RFI, Safety, scheduling, supervision, technical support ",CONSTRUCTION " CONSTRUCTION MANGER III Summary Motivated Professional Construction Manager with excellent interpersonal skills. Works in a timely and efficient manner to see tough jobs through to completion. Bringing valuable experience from large corporate construction sites, as well as residential home repair projects. Highlights CPR certified and standard first aid Storm Water Compliance Manager Ultraweld Exothermic Connection training Knowledge of transformers, high voltage switchgear, automatic tansformer Switch, Single and Three-phase power Proficient in; MS Excel, MS Word Excellent customer service, conflict resolution and Job prioritization Experience City , State Construction Manger III 07/2014 to 07/2015 Provided accurate measurements and estimates for all projects and meet budget expectations. Climbing and working on communications towers for the purpose of installing, replacing, and repairing antenna systems equipment; performed tower maintenance under close supervision. As an experienced Tower Manager, lead in the construction, installation, and maintenance of communications to tower and support structures. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Responsible for managing the overall project execution performance including scope, cost, safety, quality, schedule, implementation, and customer satisfaction. Serve as a single-point of contact, between project management and construction execution. Providing oversight during construction on all assigned construction projects. Able to establish, maintain, and manage subcontractor relationships. Assuring we have the correct level and talent of subcontractors to maintain our construction schedules and level of work. Developed detailed materials take off and scope of services lists from RFDS's and engineered drawings. Company Name City , State Construction Manager II 12/2011 to 07/2014 Adapted and modified standard techniques, procedures and criteria to solve complex problems. Worked closely with network administrators and server engineers to ensure quality service. 8 years information technology experience. Oversee for more than 100 sites and budget responsibility of more than $10M. Provided overall administrative and technical direction, enforced company and project policies, served as client interface and insure scheduling and communication to meet deadlines dates. Assure quality of tasks, products and services to include site visits and audits. Assigned tasks to subordinate staff and evaluated performance. Ability to read blue prints, and work under pressure to meet project deadlines. Determine if any structural repairs are needed, and takes action such as by tightening bolts to account for bent steel. Company Name City , State Construction Manager II 11/2008 to 11/2011 Design walks and redlines Coordinate ordering of Utilities for new built sites Completed projects by effectively applying engineering, technical and maintenance procedures. Overseeing multiple contractors and sites on a daily basis. Collaborating and working with municipalities of site requirements. Order site equipment. Responsible for managing clear wire build-out in the Las Vegas market. Company Name City , State Superintendent 10/2007 to 11/2008 Supervise crew from beginning to end of project. Schedule all inspections, permits on daily basis. Budget analysis of current and upcoming project jobs. Attend pre-construction meetings with customers. Order and manage materials & equipment. Create schedules for crews. Create construction schedule for customers Build and install communications sites Install electrical services to sites Install grounding systems related to communications sites Form up concrete slabs, for equipment and pour Climb towers to install communications antennas and coax Sweep Test coax to ensure installation, punch-list sites after completion. Developed standard operation procedures and quality or safety standards for tower installation work. Managed the development, design and construction of tower energy conservation projects to ensure acceptability of budgets and time lines, conformance to federal and state laws or adherence to approved specifications. Education High School Diploma 1991 El Dorado High School , City , State Skills administrative, Blueprint, Budget analysis, Budget development, budgets, budget, interpersonal communication, Compliance Manager, conflict resolution, CPR certified, client, customer satisfaction, Excellent customer service, Dependable, design and construction, detail-oriented, direction, energy conservation, equipment maintenance, first aid, information technology, managing, market, materials, meetings, MS Excel, MS Word, multi-tasking, network, policies, improve process, Project management, quality, read, repairs, repairing, Safety, scheduling, supervision, Switch, switchgear, transformers, Utilities ",CONSTRUCTION " FACILITIES CONSTRUCTION MANAGER Summary Highly motivated professional responsible for managing overall construction projects and building maintenance. Extensive commercial construction experience, from initial concept, design, and throughout construction. Responsible for handling organizational functions and building sustainability and environmental considerations. Outstanding interpersonal skills, communication, negotiation, and extensive experience interacting with all levels of construction professionals. Direct correspondence with military officers, upper government management, architectural, and engineering firms throughout Nebraska, general contractors, and subcontractors on all size of projects from multi-million dollar facilities to roof repairs. Provide strategic planning and implementation of construction. Responsive to challenges dealing with emergency situations and problems that arise on any construction site. Admired for the ability to make any task an opportunity to showcase the team involved. Analytical thinker, with attention to detail and high expectations, which are of the utmost importance to provide a quality product to any customer. Experience Facilities Construction Manager January 2005 to Current Company Name － City , State Solely responsible for capital construction project management up to $35 Million, including the new military headquarters building in Lincoln, NE. Manage Architects, Engineers, General Contractors and Subcontractors. Responsible for following Army regulations and guidelines in building design. Ultimately responsible for all inspections of buildings supporting state and federal military operations. Solely responsible for the coordination and design, construction and maintenance of the Nebraska National Guards 2500 Square Foot Data Center, which was designed to TIA/EIA standards, integrated climate controls, triple redundant HVAC, dual 200Kw UPS systems, 750KVA emergency power generator and chemical fire suppression. Responsible for overseeing all IT equipment and infrastructure. Instrumental in the implementation of statewide life safety systems designed to shut down HVAC systems in the event of a biological attack in a building and provide preprogrammed audible direction in the event of any form of emergency from fire and tornados to terrorist attacks. Primary coordinator of space management, furniture planning, procurement, and installation. Cross coordination with Master Planning, Environmental, Financial, and Facility Management. Briefings to Senior Construction and Facilities Officer to facilitate program updates to The Adjutant General and Governor of the State of Nebraska Additional responsibilities include maintaining the CAD standards and managing as-built drawings for over 350 buildings at 48 locations state wide. Project Manager / Estimator January 2002 to January 2005 Company Name － City , State Instrumental in procuring company projects up to $10 million. Managed all aspects of commercial construction projects. Supervised field superintendents and associated crews. Solely responsible for obtaining necessary construction permits for entire firm. Established detailed project schedules and updated 2 week look ahead schedules with input from superintendents. Conducted weekly job site inspections and progress meetings. Presented project status and budget information to owners. Highly skilled in coordinating subcontractors, suppliers, and owner supplied materials. Solely responsible for processing project submittals and architectural requests for information. In charge of pricing, reviewing, processing and tracking change orders. Collected and reviewed subcontract bids. Proficient in reviewing architectural plans and developing project estimates. Office Manager and Assistant Party Chief January 2000 to January 2002 Company Name － City , State Managed survey crews. Prioritized job orders. Processed billing statements. Coordinated fieldwork assignments for all employees. Provided field work and drafting for topographical surveys, boundary surveys, improvement location reports, and elevation certificates. Researched and analyzed various county plats. Provided survey documentation to appropriate banking institutions and insurance companies. Compiled construction staking for commercial and residential construction sites. Education Bachelor of Science : Construction Management University of Nebraska － City , State Construction Management Pre-Engineering Studies Peru State College － State , Peru Pre-Engineering Studies Skills Army, banking, billing, budget, CAD, direction, documentation, drafting, EIA, Financial, HVAC, insurance, managing, materials, meetings, pricing, procurement, progress, project management, safety ",CONSTRUCTION " AP MAINTENANCE, HOMECONSTRUCTION Summary Hardworking Maintenance/Handy Man brings over 5+ years of experience in Maintenance industry to worksite. Resourceful experience handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Skills Forklift driving Codes compliance Standard operating procedures understanding Basic welding skills Power and hand tool use Understanding schematics Mechanical Repair Troubleshooting strength Hand tool operations Organizational ability Maintenance scheduling Mechanical aptitude System installations Equipment maintenance Safety-oriented mindset Materials handling Equipment repair Construction trade expertise Flooring Installation Framing Construction Carpentry Coordination Multitasking Maintenance & Repair Training & Development Friendly, positive attitude People skills Flexible Basic math Conflict resolution Experience Company Name | City , State Maintenance, Home Construction 08/2020 - Current Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities. Performed performance and safety inspections on equipment and machinery to maintain operational baseline. Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems. Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures. Used electrical drawings to troubleshoot and repair electro-mechanical and other systems. Framed new construction of single-family homes and townhomes. Completed indoor and outdoor residential and commercial construction projects. Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials. Mopped and poured hot asphalt and tar onto roof base while applying asphalt and tar and gravel to roof. Resolved both technical and contractual issues in constructive, positive manner. Shaped materials to exact measurements for job requirements using hand tools and power equipment. Examined buildings and project specifications to determine measurements and dimensions. Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines. Operated terrain telescoping forklift, backhoe, skid steer and tractor. Prepared, cut and installed custom cabinetry, built-in bookcases and staircases. Selected lumber based on particular species, characteristics, size, applications and applicable adhesives. Set windows and layouts for stairs and common rafters. Cut and installed tile and hardwood flooring for over 6 residential and commercial buildings. Installed cabinets, base cabinets and crown molding. Worked independently on projects and tasks within 1-person carpentry team. Safely operated power saws, planers, jointers, routers and pneumatic equipment for 365+ days without accident. Cut timber, panels and other wooden materials according to measured dimensions. Installed floor joists, trusses and rafters. Consistently constructed square and level projects. Safely used band, circular, jig, reciprocating, chop and compound miter saws. Company Name | City , State Maintenance Technician 01/2018 - 08/2020 Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules. Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities. Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears. Performed performance and safety inspections on equipment and machinery to maintain operational baseline. Replaced wall sockets, ran lines and completed basic carpentry to finish installations. Installed new systems, replacement parts and components to maintain proper operation. Maintained compliance with internal and regulatory safety standards, including OSHA. Routinely inspected equipment for preventive and emergency maintenance needs. Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems. Assessed system operations to identify potential areas requiring maintenance services. Carried out repair work on food grade equipment, typically returning machines and tools to service within 1-2 hours. Inspected electrical components to identify defects and hazards and make necessary adjustments. Company Name | City , State RV Technician 01/2017 - 01/2018 Managed shop jobs to complete work orders on time and keep tasks prioritized. Documented diagnostic testing and repair work to maintain accurate records on all vehicles. Performed electrical, plumbing, carpentry and appliance maintenance. Conducted troubleshooting tasks to diagnose issues and determine appropriate fixes. Reconstructed floors, walls and roofs to repair damage such as flooding. Installed and repaired plumbing, including water lines, drains and fixtures. Tested and troubleshot equipment to locate source of problems and develop correction plans. Used caulking compounds and piping to repair gas lines for safe RV operation. Read work orders to understand and plan for specific service needs of different customers and RVs. Installed water heaters, furnaces and other equipment in RVs. Company Name | City , State Roofer, Plywood, Door Hanger 02/2015 - 01/2017 Performed quality work in alignment with company procedures and values. Read and interpreted blueprints to effectively plan and execute projects. Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers. Assembled building material components, including wall panels and roof and floor trusses. Installed heat trace tape to tubing and controls and bent large tubing with power bender. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Education and Training Northridge High School | City High School Diploma 06/2009 ",CONSTRUCTION " CONSTRUCTION ACCOUNTANT - CONTRACTOR Professional Summary Accomplished, detail-oriented leader with over 15 years of experience in accounting.  Excellent organizational, analytical, and communication skills with the proven ability to effectively prioritize complicated tasks and multiple assignments while meeting tight deadlines.  Creative problem solver able to quickly and correctly troubleshoot accounting issues. Skills Team leadership Staff development Account reconciliation expert Financial Statement Analysis Team leadership General ledger accounting Excellent attention to detail Fast learner Highly dependable Detail-oriented  Work History 12/2015 to Current Construction Accountant - Contractor Company Name – City , State Prepare monthly and annual financial reports for assigned projects  Create Cost Segregation Report to detail all project costs Prepare and maintain account reconciliations, general ledger and job cost reports Coordinate and manage internal and external audits of financial records Evaluate, enhance and implement internal controls, policies and procedures Manage and analyze various general ledger accounts Calculate imputed interest and revenue on specified projects Verify, create and link assets correctly to Work Breakdown Structure numbers Prepare comparison report on outstanding Goods and Invoice Receipts Properly and accurately account for economic and operational events Prepare and post various journal entries Prepare documentation for internal and external auditors Complete special assignments/projects as requested Identify and recommend changes to processes to enhance the accuracy of accounting data Maintain a good understanding of, and apply, GAAP, SEC Regulations, Sarbanes-Oxley, and related policies, practices and procedures. 06/2010 to 09/2014 Accounting Supervisor Company Name – City , State Maintained daily supervisory duties within IPS/Field Office Accounting division Reviewed and authorized reconciliations and status reports for 200+ general ledger accounts Oversaw preparation and approval of various management reports Performed Quality Assurance reviews and approvals of journal entries Handled customer inquiries and complex cases Analyzed and recommended appropriate workloads and training for accounting staff Perform/participate in special projects such as software implementation initiatives, process improvement and implementation of new accounting methods Awarded a Certificate of Completion for the Company Management Training Program. 07/2005 to 05/2010 Senior Accountant Prepared monthly aged trending and variance analysis reports for 200+ accounts Managed workload and performed ongoing training of team members Served as the liaison with third party collection agency and various departments to collect on overpaid accounts and prepared monthly status report Created procedure modifications to improve accounting processes and limit manual error Performed daily and monthly reconciliations on over 20+ complex high priority accounts Conducted the testing and automation of all new accounts Created journal entries to ensure accurate maintenance of the general ledger Provided assistance and training to junior staff to perform research, resolve out of balances, and perform backup responsibilities, as needed Maintained and updated the accounting procedures for accounts. 07/2000 to 06/2005 Junior/Staff Accountant Company Name Accountable for the daily and monthly reconciliations of 30-plus general ledger accounts Created journal entries to ensure accurate maintenance of the general ledger Calculated agent's liens on their accounts and garnished checks as needed each month Ensure that all items are cleared correctly and balance to zero for each assigned account Monitor and reviewed any unusual activity in the accounts and reported to supervisor Maintained 100% acceptable status on all accounts Interacted with internal and external customers to provide quality service in a timely fashion Applied accounting principles and procedures to work assignments Participated in company sponsored training classes to enhance technical skills Technology Team - Worked with divisional team in identifying opportunities for improvement of manual processes in multiple areas throughout the department through the use of technology. Automated Workflow Project - Led a team in the research and development of the AWF system to the department. This system is used to provide multiple areas with the current status of critical items needed to be cleared by the end of each month to reduce/eliminate additional research, emails, and phone calls. Critical Items Project - Recommended a monthly meeting created to streamline and account for all critical items throughout the department to be communicated directly to management in the various service centers to get cleared timely. Education May 2004 Master of Business Administration : Finance Long Island University - Finance Dean's List, Magna Cum Laude May 2000 Bachelor of Arts  : Accounting Lincoln University, Lincoln University - Accounting Affiliations An accomplished, detail-oriented leader with 15+ years of experience in accounting. A team player with excellent organizational, analytical and communication skills. Proven ability to effectively prioritize complicated accounting tasks and multiple assignments while meeting tight deadlines. Creative problem solver able to quickly and correctly troubleshoot accounting issues. Extensive involvement in department wide initiatives and projects. Skills account reconciliations, streamline, Corporate Accounting, Document Management, external audits, financial reports, General Ledger, general ledger accounts, process improvement, SAP, Sarbanes-Oxley, SQL, Structured Query Language, variance analysis ",CONSTRUCTION " CONSTRUCTION DEVELOPMENT CONSULTANT Summary Diverse Experience: Planning & Development, Construction, Project Development with technical experience using AutoCAD & GIS Systems. Background & Qualifications are ten years of college credits combined with 15 years of work experience. Experience 07/2016 to 10/2016 Construction Development Consultant Company Name － City , State Provided professional guidance in constructing government housing in rural regions of South Africa, including developing, implementing and administering methods of obtaining materials and costs, improved methods in regards to labor tasks in building structures using primarily cement/ mortar. Utilized management experience garnered from past work in the United States that differed from long used methods in South Africa. Created maps, task lists, materials list, network contact logs, including vital daily interaction/ communication with foreman and laborers alike. 03/2012 to 07/2016 Assistant General Manager Company Name － City , State Administrate daily operations through effective leadership which includes making vital decisions allowing company to expand into new markets. Inform Board of Directors of the progress and potential road blocks that may hinder progress and provided recommendations that may ensure revenue growth. Value the importance of networking with emphasis on enterprise to enterprise development. 06/2009 to 03/2012 Director of Planning & Development Company Name － City , State Coordinate projects with Tribal Council, providing detail information including project status reports. Introduce to Tribal Council a different perspective in community development with statistics revealing impacts to community & probable funding source(s). Primary focuses within the planning realm are; new housing development, land-use process, facilities, business districts, municipalities & environmental impacts. 01/2009 to 05/2009 Manager of Operations Company Name － City , State Managed the functionality of five distinct community service programs, including the directors and staff of each individual department; much of the responsibility was to fulfill the needs and concerns of the entire community and to do so in an expedient and professional manner. 06/2007 to 09/2008 Manager of Data Engineering Company Name － City , State Managed technical staff; converted paper maps to digital formats targeting uranium deposits. Organized existing maps and developed exploration maps, ore-reserve maps and regional location maps for the planning and extraction of uranium. Uranium Resources Inc. is in operation to provide alternative energy for future power plants throughout the United States. 06/2006 to 05/2007 Office Engineer Company Name － City , State Served as an assistant to the project manager and performed periodic inspections of the construction being performed on a large earth substance dam near Durango, Colorado. Assisted engineers and office managers with the company's multi-million dollar pay estimates on a monthly basis. Developed high-quality 3-D structural lift drawings using AutoCAD software and worked closely with Bureau of Reclamation's concrete specifications and design being used to construct a large earthen dam. 06/2003 to 03/2006 Natural Resource Planner/ AutoCAD Technician Company Name － City , State Established a new work station utilizing AutoCAD & ArcView software programs for the Ute Mountain Ute Tribe's Planning Department, this allowed for better mapping system for community development purposes. Produced and compiled a comprehensive ten-year natural resource plan. Examined annual reports and provided recommendations for fifty-three departments. Reviewed project specifications and offered insight for possible changes effecting community development. Oversaw department needs assessments in relation to departmental goals and objectives for fifty-three departments. Education and Training Master's : Business Management Colorado Tech University Business Management 2002 Bachelor of Science : Geography Business Information Systems Utah State University － City , State Geography Business Information Systems 1997 Associate of Science : General Studies College of Eastern Utah － State General Studies 1993 Associate of Applied Science : Computer Aided Drafting ITT Technical Institute － City , State Computer Aided Drafting Certifications Business Management Scheduling Development OSHA & CPR Certified Tribal Government Human Resources Native to Native Networking Project Management Business Networking Employee Relations Hiring and Retention Administration Business to Government Liaison Development Consulting Community Planning Business Development International Business Skills ArcView, AutoCAD, Business Development, Business Management, Consulting, Council, CPR Certified, Employee Relations, Government, Hiring, Human Resources, International Business, leadership, materials, office, natural, enterprise, network, Networking, progress, Project Management, quality 3, Scheduling, statistics, annual reports ",CONSTRUCTION " CONSTRUCTION MANAGER II Summary Excellent supervisory and organizational skills with the ability to effectively handle multiple ongoing events and time critical projects. Flexible, fast-learner who adapts quickly to new situations and enjoys working in a team setting. Strong customer service abilities and accustomed to working with a broad spectrum of personalities.   Skills Managing large crews Forklift and HAZMAT certified Safe job site set-up Power and hand tool operation Organized and detail-oriented Quality control Baseline schedules creation Blueprint fluency MS Office proficient Superb management skills Accomplishments Held a 96% success rate on assigned projects. Led the construction of a new 146 Wireless construction project. Trained and mentored over 23 construction workers, general laborers and apprentices. Experience Construction Manager II 09/2014 to 02/2015 Company Name City , State Mobile L700 builds out for T-Mobile Carefully coordinated plans and specs using marketing programming standards. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and investigated Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the contract. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Tools used: LDO cam, Site handler, Ericsson portal, Excel. Construction manager 09/2013 to 09/2014 Company Name City , State AT&T RMR project, PMW Sprint / iDen project. Colorado, Wyoming, Montana assigned market of work. Managing construction start/Finish, closeout packaging, creating BOM, reviewing BOM with GC, scoping, and Red lining. Maintaining Milestone points in excel, daily conference calls, site visits. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and Tracked all Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the milestone tracker for completion. Performed construction site pre-inspections and coordinated post-construction audits. Preforming LTE Sprint/UMTS upgrades. Tools used: Webase, Siterra, excel. Wireless Construction Manger 10/2012 to 09/2013 Company Name City , State Sprint Project. Supervisor: Proper BOM material ordered, reviewed drawings, red lined, as built, Daily site visits. Ensured crews had CPR, Com Train, Safety signage, fire extinguisher, first aid kit, Rescue bag, JHA properly filled out. Accurately provided status information on site progress with construction manger. Performed construction site pre-inspections and coordinated post-construction audits. Manager: managing 86 sites, over seeing 2 Field supervisors, Building BOM for site, CD correct and given to GC, Change order reviewed and properly managed. Kept tracker for milestone performance as received by my supervisor, Performed site audits with A% E vendor. Reviewed resume for hire. Tracked all P.O request for approval or Deny. Fire Fighter 03/2010 to 11/2012 Company Name City , State Fire fighter / EMT. Duties would include, fire suppression, station maintenance, continued training, Extra duties would include the wild land team, Rescue team, continued certifications in high angle rescue, SWR, Body recover Certified Diver. Was an active member in the Hammond fire as well as the high country near Fort Collins. Owner - Property preservation 05/2006 to 11/2012 Company Name City , State After much consideration family relocated the business to Colorado shutting down the Oklahoma region. Processed work order for financial institutions in regard to property foreclosure. Secure and maintain property assigned through Financial institution. Managed several General contractors, took bids, site surveys. Book keeping, Spreadsheets, Ordering supplies,. Field Construction Foreman 04/2006 to 08/2009 Company Name City , State Operations with RF: Re Mods, Antenna swap outs, assembly/Erection of tower structures, running coax lines, jumpers, TMA, diplexers, sweeping, closeout packages. Microwave full dress out using elliptical coax lines, path alignment, close out packages. Anritsu sweeping. Foreman 08/1994 to 04/2006 Company Name City , State manage crews assembly, mounting, running of coax, swinging path for full microwave build outs. Managed a crew of 9 operations to include sight set up, full turnkey operations. RF: Assembly of mounts, antennas, tower, monopole, guide towers, self supports, rooftops. Running coax varied sizes, Rigging, grounding, sweeping, turning in closeouts. Certifications: Cathead, skid loader, Backhoe, Hydro winch, Boom truck operations, Crane, Anritsu sweeping, comm training, CDL licensed to help company in relocating equipment. Inside shelter duties would include mounting racks, setting up batteries Pre walks, surveys Traveled U.S as well as outside the U.S to perform some of these services. Installation Technician 01/1993 to 08/1994 Company Name City , State Travel throughout Texas and Oklahoma to install twisted wire and fiber optic telephone and data cables in office buildings. Following wiring diagrams blueprints and ensures accuracy of cable and junction box layout. Testing all units to ensure a passing grade. Installation of A/V system, light mods, stage set ups. Education and Training Lubbock Christian University City , State Completed 20 semester hours of undergraduate course work toward a Bachelors degree University of Maryland City , Germany Completed 10 semester hours of undergraduate course work toward a Bachelors degree 1989 U.S. Department of Defense Heidelberg High School City , Germany Skills Heavy equipment operator, EMT, OSHA 10, comm train, Anritsu, ",CONSTRUCTION " CONSTRUCTION PROJECT COORDINATOR Summary I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.Advanced knowledge of SBS programs Natural leader and skilled mediator who excels at bringing out the best in all employees.Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Highlights *Proficient in Microsoft Excel, Word, PowerPoint, Google Applications AMP and Jasper Soft. QuickBooks,Business analysis Business analysis Operations management Risk management Forecasting *Effective Problem Solver through strong conflict resolution skills *Experience working with client and coworkers from diverse backgrounds Forecasting Exceptional time management skills Collaborative Leadership mentoring Tactical execution Conflict resolution Team building Business management methodology Experience Construction Project Coordinator Dec 2014 to Dec 2015 Company Name - City , State Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components and organized scopes.Liaised directly with customers to meet needs and maintain satisfaction.Stayed consistent with project schedules and plans for all installations.Submitted all project closeout documents in accordance with the contract Maximized company revenue by meeting program goals.Assisted the project manager as needed on a daily bases on all new contract and projects. Office Administrator Jul 2013 to Dec 2015 Company Name - City , State with adherence to contract documents including plans, specifications, permits, technical elements, scheduling activities, and estimates. Coordinates project scheduling and communication. Assists in managing data throughout; the life of a project. Achieving predetermined objectives of scope, cost, time, quality, and participant satisfaction. Understanding and conformance with laws and regulations, pertaining to all projects. Maintaining good client relations, client confidence, and enhancing prospects for future business. Duties and Responsibilities Completion of control estimate Set up and maintenance of files according to Policies and Procedures Management of daily affairs to stay on budget and on schedule Customer satisfaction Material management at jobsites Prompt pricing and settling of change orders and be a team member. Setting priorities to achieve goals Personal project log Solicitation of additional electrical scope to existing contracts; reconciles work as built. Knowledge of field/construction/electrical experience. Handles Projects with a professional and positive attitude! Property and Casualty Insurance. Marketing Assistant Jun 2013 to Jul 2013 Company Name - City , State Scaccetti Insurance and Financial Provides assistance in coordinating company marketing. Marketing assistant provides administrative support to the marketing team by answering phones, generating reports, and keeping records. Administrative Coordinator Jan 2006 to Jul 2012 Company Name - City , State Served clients by being the official first point of contact into the organization and responded to their needs Maintained financial records for donations, grants, memberships, and vendors Manually posted and reconciled checks backups and provided bookkeeping assistance for the Accounting Department Liaison between inmates, family members and volunteers to advocate for resolution of concerns and issues Occurring in state and county facilities Ensured all confidentiality requirements were met Created and maintained database which included records of all communications between the organizations And government agencies Navigated multi step communications protocol needed to complete quarterly reporting of official visitor. Assistant Manager/Group Teacher Sep 1998 to Jan 2006 Company Name - City , State Opened facility and supervised a staff of seven employees. Coordinated bookkeeping, payroll and daily deposits. Managed shipping/receiving and inventory control. Professional Courses and Certifications Computer Information Technology 9/9/15 GCC County College Computer Information TechnologyAdvanced coursework in Business Administration Certificate , OSHA 30-Hour Construction 2015 ClickSafety - City OSHA course on construction safety from Electrical Hazard Safety to Fall Protection. Select One , Insurance 2013 CPMI Professional Development Property & Casualty Insurance Skills Microsoft Excel, office, PowerPoint, Word, Goggle Docs AMP , Jasper Soft, Sales and Marketing software ",CONSTRUCTION " SENIOR CONSTRUCTION PROJECT MANAGER Professional Summary Senior Construction Manager EPCM Safety/Mitigation, JSA, rules, regulations, work procedures and emergency response. Design, Standards, Land Development, Infrastructure, Wet and Dry (PGE/SCE) utilities, Road Paving/Engineering, Caltrans/Public Works, Permits and Traffic Control. Twenty+ years experience on a team oriented, multi-disciplinary environment in the commercial, industrial and residential field. Professional experience ensuring time, cost effectiveness and liability minimization of personnel, equipment and material by estimating, reviewing plans, submittals/RFI, approving bid packages, proposals, RWO, WO and CO. Coordinate and schedule all phases of construction, safety, erosion control, land development, infrastructure, shut downs, tie ins, paving/road and environmental solutions. Forward planning, grading, CPUC: G.O. 95, 128 and rule 20, street utility improvements, bond release and final Fire Dept. inspections to start the reimbursement and building occupancy process for a number of developments. Track record of estimating, proposing and bringing complex construction and land development projects with up to $225M and 200+ employees, fleet of heavy equipment and material from conception to completion within budget and on time. Core Qualifications Microsoft Project, SAP, SRM, BPC, SCADA, GIS, Word, Excel, Power Point and Outlook Experience Senior Construction Project Manager January 2002 Company Name California, U.S. Projects Completed: PG&E Projects: Electrical EGI/ Substation San Luis Obispo, CA. Management, coordination, forecasting and scheduling Electrical Generating Interconnection, Substation and SCADA ( E, EP and EPC) construction, operational and pre-operational equipment, land development, grading, infrastructure, environmental and animal abatement solutions for a number of Transmission and Distribution, SCADA automation projects located in California Los Padres, area 4 region. Aera/Sturgeon Services Intl. Project: Industrial Bakersfield, CA Management, coordination and scheduling of construction, land development, grading, infrastructure and environmental solutions for a Water Treatment Injection Plant in Beldridge, California. Brinderson, Project: Commercial/ Industrial/ Public Works Bakersfield, CA Management and coordination for the $225M design built Energy Procurement and Production: engineering, land development, infrastructure, road estimating/paving and construction of several commercial buildings, installation of piping, controls, monitoring and pre-operational process equipment for the development and enhancement of two leases in Lost Hills California. Commercial/ Industrial/ Public works Santa Fe Springs, CA Management, coordination, scheduling and estimating for the design built, engineering, paving, land development and construction projects such as the expansion of the Naval Facility in Pearl Harbor Hawaii, Water Treatment Plant expansion projects in Bakersfield and Wind Turbine Project for The Los Angeles Department of Water and Power. Reynen&Bardis Comm., Project: Residential/ Public Works Visalia, CA Construction and Land Development management of numerous projects throughout the Central Valley and surrounding areas. Coordination and scheduling of engineering, infrastructure, public works and road/highway paving. Review and approved all bid proposals, invoices, RWO, WO and CO. Coordinate with City Building and Fire Dept. officials for final street improvement inspections to initiate the bond reimbursement process. Surveying, grading, underground wet and dry utilities, rule 20 and city improvements for future expansion. KBHome, Project: Residential/ Public Works Valencia, CA Management, coordination and scheduling with Forward Planning, City/County Building Departments and subcontractors for the completion of surveying, grading, underground wet/dry utilities, road paving/engineering, S.W.P.P.P. compliance and public works. Bond release street improvement inspections for security deposit reimbursement. Final Fire Dept. inspection for occupancy of numerous residential projects throughout the Central Valley and LA County. Lundgren Management, Project: Commercial/ Public Works Valencia, CA Managed, coordinated and scheduled prime contractors for an elementary school infrastructure project. In charge of all pre-construction and construction set up, surveying, offsite wet/dry utilities, soil report verification and setting up grading for final pad certification and inspection. Reviewed bid packages/proposals, permits, submittals, R.F.I.’s, and change orders. Safety and compliance with SWPPP rules. Towbes Group, Project: Residential/ Public Works Santa Barbara, CA Managed, coordinated, and scheduled subcontractors throughout all phases of construction to completion. Arranged county inspections, reviewed permits, submittals, R.F.I.’s, and change orders. Assured safety and compliance with S.W.P.P.P. rules and regulations. Responsible for all surveying, grading wet/dry utilities, street improvements, traffic control and road paving/engineering. Senior Construction Project Manager January 2002 California, U.S. Projects Completed Continue:. Steton Construction, Project: Commercial Brea, CA At the Aerospace Corporation government facility, managed, coordinated and scheduled subcontractors in the structural renovation and retrofit of several buildings and laboratory facilities. Updated all framing, plumbing, electrical, HVAC, controls, and fire code issues. January 1997 to January 2002 Company Name Project Manager, Project: Residential/ Public Works Orange County, CA Managed, coordinated and scheduled subcontractors, inspections, permits, submittals, RFI’s, approved RWO, WO and CO. Assured safety during construction and completion of several residential projects throughout Ventura and L.A County. Responsible for the inspection, approval and completion of all grading, surveying, underground wet/dry utilities, road construction paving and engineering. 1986– 1997 Projects Completed:. Texaco/Smith Construction, Project Manager, Project: Commercial/ Industrial Ecuador, South America At the Raptor Rain Forest Project, managed and supervised a $125M Environmental/Remediation, Land Development and Construction Project with 200+ employees. Ensure time cost effectiveness and liability minimization of personnel, equipment and material for several off and on-site projects where grading, road paving/engineering and several infrastructure and construction projects were developed. Company Name － City , State Supervised a number of projects at Refineries and D.W.P’s throughout Southern California such as the Arco Clean Fuel Project. Managed and schedule construction of structures, process equipment and infrastructure ensuring a safe and timely completion of every task for the improvement of buildings, underground utilities, road construction, soil decontamination, containment and change of custody of environmental contaminated materials. Kasler Construction, Assistant Project Manager, Project: Highway, Bridge/Underpass Santa Barbara, CA Highway road Construction design built and Engineering. Coordinated, scheduled and conducted inspections with subcontractors on a FREEWAY and BRIDGE/UNDERPASS project with CALTRANS for the City of Santa Barbara. Submittals, change orders, R.F.I’s, and general construction contract administration. Consolidated Concrete Structures, Assistant Superintendent, Project: Commercial Oxnard, CA Business Center Complex Development: Assisted in the supervision and development of numerous commercial buildings and assured the safety of employees during the construction and completion of several TILT-UP structures. Education M.S B.S : Petro/Civil Engineering University of Southern California (USC) － City , State Petro/Civil Engineering PG&E Frontline Construction, Contract and Project Management, SWPPP, Air Pollution Control, WESTEC: PASSPORT and BEST Plus Safety Training, 40 hours Hazwoper, Trench and Excavation, First Aid and Safety Certifications ROTC, C.O. Core Training, P.C. 832 Peace Officers Standards and Training. Class A license. Languages Fluent in Spanish. Skills automation, C, CA, contract administration, Ventura, D.W.P, estimating, First Aid, forecasting, framing, GIS, government, HVAC, inspection, materials, Excel, Outlook, Power Point, Microsoft Project, Word, Works, Naval, P.C., Pearl, personnel, plumbing, prime, process equipment, Procurement, Project Management, proposals, renovation, RFI, Safety, San, SAP, SCADA, scheduling, Fluent in Spanish, supervision, Transmission, utilities, Water Treatment ",CONSTRUCTION " CONSTRUCTION ADMINISTRATION AND OBSERVATION Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Skills OSHA Certified Excellent customer relations General contracting professional Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems and services Work History Construction Administration and Observation , 05/2009 to 09/2014 Company Name – City , State Construction Administration and Observation. Full project administration from planning to close out. Duties include but are not limited to:. Project planning, documentation, submittal review, cost analysis, progress payments, quantity review, and Project proposals, contract documents, project technical specifications, design criteria, etc. Preliminary Engineering reports, cost estimation, engineering reports, environmental analysis for project planning. Mapping using ArcGis, and AutoCAD Civil 3D 2013. Observe and report progress on multiple projects, mainly with Water, Waste Water, Transportation, Civil, Parking Lots, and Landfill improvements. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Trained and promoted continued education for all onsite crew members. Senior Construction Observer , 04/2008 to 04/2009 Company Name – City , State Observe and report progress on multiple projects dealing mainly with Water and Waste Water, Transportation, and Civil improvements. Duties include but not limited to be submittal review, cost analysis, progress payments, quantity review, field reports and photos. Constructability review of design and base bid cost review, Specifications analysis per type of project review. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Process Engineering Assistant , 07/2006 to 03/2008 Company Name – City , State Observe and report data from pressure gauges for the emulsion and Koch plants throughout the refinery. Equipment operation in Koch plant and around the refinery. Field Engineering Supervisor , 12/2005 to 07/2006 Company Name – City , State Design and build tanks and water piping throughout the refinery. Design build waste water piping, including manholes, force mains, and all appurtences. Field Engineer , 03/2005 to 12/2005 Company Name – City , State Project involved with was a 36 inch HDPE waste water improvement project in Rio Rancho, NM. The Job consisted of ordering materials, cost analysis for project. Data collection for placement of manholes and pipe, Survey data collection for as-builds, supervisor of 35 employees including Superintendant. Construction observer I , 08/2004 to 07/2005 Company Name – City , State Mainly hired for construction observation for the San Juan Chama Water Project for the City of Albuquerque. Large diameter pipeline up to 72 inch CCP, crossing the Rio Grande River and tying into the west side from the processing plant near Alexander Blvd. I observed three different contractors at the same time, placing pipe 20-30 feet deep through residential neighborhoods and along main streets and laterals. Observed the building of the dam along Alameda Blvd, down Paseo Del Norte, to the processing plant and then pumped out to different areas of the City wells. Owner Operator , Company Name – City , State Dirt and Utility contractor throughout the State of New Mexico. Projects consisted of building water and waste water pipelines, building pads, and roads. Subcontracted to Jaynes, Gerald Martin, Blue Sky Builders, FHP, JG Daniels just to name a few. Education High School Diploma : 1984 Del Norte High School - City , State Certificate of Completion : Accounting , 1990 International Business College - City , State Continuing Education in accounting Associate of Science : CNM of New Mexico - Engineering Skills 3D, Accounting, AutoCAD, cost analysis, data collection, documentation, Grants, materials, progress, Project planning, proposals, San, supervisor, Transportation, type Additional Information GB 98 License with the State of New Mexico ",CONSTRUCTION " PROJECT CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Construction Manager with [Number] years leading teams of general contractors and laborers on large scale residential and commercial construction projects. Skills Excellent customer relations Subcontractor management Knowledgeable in construction safety Fluent in [arabic-english] Work History Project Construction Manager 01/2002 to Current Company Name – City Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the vice president of production on conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Assisted the vice president of production in the review, approval and archiving of all closeout documents. Determined the project schedule, which included the sequence of all construction activities. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Trained and promoted continued education for all onsite crew members. Construction Management for various types of NPCC Projects (Onshore & Offshore) i.e., Storage Tanks, Oil Pipelines, Steel Structures c/w piping systems, Platforms, Jackets, Bridges, Flares, etc. Construction Project and Site Engineer for large CCIC Onshore Construction Projects. UAE Company Name Projects executed were for Abu Dhabi Marine Operating Company (ADMA-OPCO), Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Zakum Development Company (ZADCO), Abu Dhabi Gas Liquefaction Company Limited (ADGAS) Saudi Aramco, Total, Qatar Petroleum (QP), Shell, Maersk oil, OXY-Qatar and Oil & Natural Gas Corporation Ltd - India (ONGC). Responsibilities: Reporting to both the Project Management and the Yards Management on Technical, Quality, HSE and resources issues. Oversee the completion of fabrication & Erection works in accordance with contract specification, project planning schedules and approved method statements, construction drawings/cultists, and in accordance with NPCC and Clients HSE standards. Co-ordinate different areas & disciplines activities such as piping, E&I, structures & piping prefabrication and erection activities, painting, pressure vessel, QA/QC inspectors and subcontractors. Coordinating and directing all site activities as per approved schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures at Site. Liaise and Lead the Rigging section for the performance of major lifts & load-outs for the Projects handled, and provide technical support and guidance as necessary. Control product quality and maintain high standards. Assure that only Approved welders, and Approved Procedures for the specific Project are utilized. Co-ordinate with Client representatives on all matters related to the project activities. Overseeing piping / steel structure fabrication and erection activities for simultaneous multiple projects. Raise Lessons Learnt reports and conduct Risk Assessment studies and ensure their implementation on applicable site activities. Prepare Construction Methods and Procedures as required. Projects executed: EPC Works for Satah Full Field Development Project at Zirku Island (ZADCO) EPC of 12"" Flexible Pipeline & Associated Works at Zirku Island (ZADCO) EPC of 42"" New Main Oil Line at Zirku Island (ZADCO). Education Bachelor of Arts : Petroleum Engineering 1993 University of Miskolc - City 4 GPA Building Construction Trades Certificate Industrial Design Coursework Accomplishments ONGC B-22 Field Development Project (ONGC- India) OGD-III Upstream Project at Bab (ADCO) Al Shaheen Field Development Project (Maersk Oil Qatar) OGD-III Condensate Storage Tanks Project at Ruwais (TAKREER) Refurbishment of Storage Tank TJA7, TJA18 and Miscellaneous Works at Jebel Dhanna Terminal (ADCO) North East Bab Phase-1 Development Project (ADCO) Major Overhaul of COS Tank 21 at Das Island (ADMA-OPCO) Major Overhaul of COS Tanks 7 & 11 at Das Island (ADMA-OPCO) New Single Point Mooring Loading Facilities (TB-6) at DAS ISLAND (ADMA-OPCO) Marjan Topsides Platforms, Jackets and Living Quarters (Saudi ARAMCO) Fabrication of 4 wellheads in ISDN field with all associated sub-sea pipelines & multi service umbilical (OXY-Qatar) Zakum Crestal Gas Injection Project (ADMA-OPCO) Al Khalij Northern Area Field Development Project. TOTAL) BH-09 WHJ Topsides, Pipelines, Spurlines and Tie-ins (QP ) US-94 WHT Reinstatement Project (ADMA-OPCO) Soroosh & Nowrooz Integrated Development Project (SHELL) Offshore Khuff Gas Development Project (ADMA-OPCO) Replacement of Damaged Boat landing (ADMA-OPCO) New Additional Manifolds at ASAB & BUHASA (ADCO) May'93-Jan'02: Project Construction Engineer Consolidated Contractors INT'L Company ( CCIC ) Projects executed were for Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Abu Dhabi Gas Company (Atheer) and Qatar Petroleum (QP). Responsibilities: Coordinating and directing all site activities as per agreed schedule and for efficient cost effective management of all resources deployed. Enforce safety rules as per the approved HSE procedures. Ensuring that Quality aspects of the Projects are fulfilled properly. Coordinating with Client representatives on all Project related aspects. Overseeing piping / steel structure fabrication and erection activities Projects executed: Onshore Gas Development Project Phase II (UAE) RasLaffan Onshore LNG Project (Qatar) Qatar Gas Onshore LNG Project (Qatar) Upgrading of Khatiya North And South Degassing Station (Qatar) Training Courses attended Professional Project Management Program-PMP, 25 October to 16 November'2009, (Cambridge Educational Institute -Abu Dhabi. Affiliations Member of the Jordanian Engineering Association (1995) Skills Bridges, c, Client, Clients, directing, Engineer, Works, Natural Gas, Oil, painting, Project Management, project planning, Quality, QA, Reporting, Risk Assessment, safety, Shell, specification, technical support Additional Information Personal Information Nationality: Jordan Date of Birth: 06 June, 1968 Marital Status: Married Number of Dependents: 3 ",CONSTRUCTION " CONSTRUCTION & RESIDENTIAL CLEANING Professional Summary Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Core Qualifications Detail oriented Planning/coordinating Team leadership Courteous demeanor Active listening skills Inventory control familiarity Engaging personality Excellent multi-tasker Fluent in Spanish Decision making skills Self-directed Shipping and receiving Safety-oriented Production scheduling Opening/closing procedures Dependable and reliable Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Interior and exterior cleaning Restroom detailing Chemical cleaning Hardworking Customer-service focused Strong communication skills Manufacturing background Determined Experience Company Name January 2013 Construction & Residential Cleaning City , State Cleaned all construction areas to avoid hazards.Continually cleaned work areas and equipment.Polished furniture and metal fixtures.Dusted and mopped all hard surfaces.Cleaned Venetian blinds, including washing and vacuuming them.Scraped gum off of hard surfaces and carpet.Dusted furniture, walls, machines and equipment.Traveled to and from work sites in a timely manner.Moved and carried equipment and furniture.Cleaned and maintained bathrooms and showers and swept and mopped floors.Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Company Name May 2008 to October 2012 Store Manager City , State Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Company Name June 2000 to March 2008 Store Manager City , State With CVS i started in the warehouse shipping items to stores and worked my way up in the company.. ...Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping.Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles.Banded, wrapped, packaged and cleaned equipment. Packed containers and re-packed damaged containers. I then transfered to working in the stores in management position......Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Company Name July 1993 to July 1999 Time Keeper / Shipping / Quality Control City , State I put in the time for all the employees into the system and the duties performed on a daily basis...Helped achieve company goals by supporting production workers. Maintained proper stock levels on a line. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Monitored and adjusted production processes or equipment for quality and productivity. Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges. Started up and shut down processing equipment. Contacted customers prior to delivery to confirm and coordinate delivery times.Unloaded cargo from truck with hand trucks and pallet jacks. Analyzed and interpreted blueprints, data and manuals to determine precise specifications. Inspected, tested and measured materials, products and installations to spec. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Education Bristol Eastern Adult ED GED City , State Skills Great Customer Service Work Well With Coworker's Professional and friendly ",CONSTRUCTION " SENIOR CONSTRUCTION MANAGER Senior Construction Manager Summary Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Obtain all necessary permits and licenses. Direct and supervise workers. Develop or implement quality control programs. Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out. Determine labor requirements for dispatching workers to construction sites. Evaluate construction methods and determine cost-effectiveness of plans, using computers. Requisition supplies or materials to complete construction projects. Develop construction budgets that compare green and non-green construction alternatives in terms of short-term costs, long-term costs, or environmental impacts. Develop or implement environmental protection programs. Implement training programs on environmentally responsible building topics to update employee skills and knowledge. Inspect or review projects to monitor compliance with environmental regulations. Perform or contract others to perform prebuilding assessments, such as conceptual cost estimating, rough order of magnitude estimating, feasibility, or energy efficiency, environmental, and sustainability assessments. Procure Leadership in Energy Efficient Design (LEED) or other environmentally certified professionals to ensure responsible design and building activities or to achieve favorable LEED ratings for building projects. Highlights Residential construction specialist OSHA Certified Forklift and HAZMAT certified Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Superb management skills Security systems knowledge Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation MS Office proficient Organized and detail-oriented Project budgeting Cost control Accomplishments Held a 96.5% success rate on assigned projects. Managed a $32 million dollar project, while supervising a team of 57 Was known for expectations of cleanliness and most organized sub-divisions in the company Trained and mentored over 115 construction workers, general laborers and apprentices. home construction project. workers. Very thorough with final walk thru with buyers Experience Senior Construction Manager Mar 1994 to Aug 2013 Company Name － City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Transported materials, tools and machines to installation sites. Directed the general contractor on required mock-up preparation. Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR). Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all on-site issues. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Properly maintained all on-site equipment and vehicles. Education Bachelor of Science , Construction Management Technology 1993 Ohio State University － City , State , United Staes Coursework in Residential Carpentry, Blueprint Reading and Construction Safety Building Construction Trades Technology Certificate Coursework in Exterior Finish and Moisture Protection Coursework in Floor Systems, Wall and Ceiling Framing Skills Customer Service Satisfaction Project Management Multi Task Management Expense Control Soft Account budgeting ",CONSTRUCTION " PROJECT COORDINATOR/SITE ACQUISITION AND CONSTRUCTION Professional Profile Skilled Project Coordinator bringing extensive background in Site Acquisition and Construction. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.  Experience September 2015 to Current Company Name City , State Project Coordinator/Site Acquisition and Construction Process Purchase Order Requests and issue Purchase Orders. Track pay point deadlines for all job sites in order to ensure that financial deadlines are met. True up sites to ensure they will pass client auditor review, prior to actualization of Site Acquisition project milestone while maintaining a score of 99% rating with client. Assist Project Manager on a daily basis with compiling reports and reconciliation of budget reports. Manage budget and job costing for over 600 projects to date. Participate in weekly meetings with customer via telephone conferencing. Attend semi-weekly meetings with client. Handle all other tasks that are out of the ordinary on a daily basis. Current job responsibilities include data entry and require me to perform Site Acquisition related tasks daily in MS Office, NORAD, Oracle, Nsite, Filenet, Share Drive and REM. April 2013 to March 2015 Company Name City , State Construction Coordinator II Download and check closeout documents for accuracy. Change naming convention on each document in order to comply with client's standards. Download and check closeout photos to ensure that all required photos are correct and submitted. Upload closeout documents and photos in client's database. Assist Project Managers with site audits to ensure accuracy. Work with vendors on a day-to-day basis to collect missing or incorrect documents and photos. Process documents and photos for over 1,000 job sites. When necessary, assist change order department with processing vendor change orders. Collaborate with the scoping department to ensure change orders are accurate. Operate as a team member in order to meet and exceed client deadlines. November 2004 to April 2013 Company Name City , State Administrative Assistant/Office Manager Provide high level administrative support to President and Vice President. Plan and organize daily operations in order to ensure all projects are on schedule. Process payroll weekly through ADP; handle Accounts Receivable and Accounts Payable. Maintain books for five companies which include reconciling checking and credit card accounts on QuickBooks. Create and maintain budget reports for tracking expenses for each job site. Place orders for materials needed for job sites when necessary. Prepare and upload closeout documents and photos for each job site. Make travel arrangements for all personnel. Education University of the Incarnate Word City , State Bachelor of Arts University of Texas City Paralegal Certificate Skills Accounts Payable, Accounts Receivable, administrative support, ADP, budget, credit, client, data entry, database, Filenet, financial, job costing, materials, meetings, MS Office, Oracle, Paralegal, Process payroll, personnel, QuickBooks, reconciling, telephone, Make travel arrangements ",CONSTRUCTION " DIRECTOR OF FACILITIES AND CONSTRUCTION Executive Profile As a Mechanical Engineer, I find it tremendously rewarding to problem-solve and build a legacy for high-end residential construction and commercial endeavors. It's exciting to work with other business owners who have a great vision and want to build a structure around those dreams. This is my business plan! With honesty, creativity, good teams and hard work, we can help put a structure to your imagination. With over 15 years experience in all phases of facilities design, construction and maintenance; my work incorporates Engineering, a Univ. of Florida MBA, and a General Contractor's license. As a seasoned professional in attraction design, construction, operation and maintenance: including blue sky inception, concept implementation, Performa budgeting, and A&E design, my business plan has evolved to a fun place. Thinking from big picture to details matriculates to successful, effective communications with many styles of clients and employees; e.g., Board Members, business owners, senior executives, City and County Officials, religious leaders, peers, and direct reports. If you find you are in need of Construction Services, give us a call and we would love to help you build your legacy. Skill Highlights Academically Educated  Residential Builds Residential Renovations Commercial Builds Commercial Renovations  Building Additions Experienced Cost Estimator Direct Communicator Core Accomplishments $10M Condominium Project on Cocoa Beach, Building the Town Hall for the City of West Melbourne, 20,000 Leagues Under the Sea Aattraction Conversion, Developed Successful 10-year Integrated Facility Plan at Walt Disney World, Youngest City Executive in Texas,  Tau Beta Pi; top 5% of Engineers, Air Force Service, Partners in Excellence (Disney's highest achievement award) 1999, State of Texas Governor's Award Key to the City of Waco, TX, School Board of Brevard County Construction Achievement Award, City of West Melbourne City Hall - Building Award - Built to LEED Certification, American Society of Mechanical Engineers, American Public Works Association Professional Experience 02/2012 to 04/2014 Director of Facilities and Construction Company Name － City , State Provided day to day leadership for the facilities team, Site Development and New Location Selection Coordinator, Negotiated with Developers and Property Mangers to secure 16 new locations Directed the Architects and Engineers on creative and iconic new restaurant design, Lead the new store construction activities and openings Implemented sustainability initiatives - Energy Management Programs- Saving the Company 23% of previous KWH usage and an average ROI payback in just 8 months, Implemented a selective preventative maintenance program for critical equipment Orchestrated targeted renovation work to increase restaurant offerings - install ""iconic"" wow factors inside and outside to drive increases in guest counts and revenue. Implemented a strong work order system keyed to asset numbers for tracking life cycle management cost. 06/2006 to Current Project Manager/Construction Engineer/Co-Owner Company Name － City , State Provided Construction Engineering Consulting, Project Management Consulting, and General Contracting Services to Public and Private Sector Markets. Services included: Design-Build; Church Gymnasium, High-End Residential, Sports Facilities, Multi-Tenant Construction Projects and Single Family Home Construction. Restaurant Additions/ Renovations, Fire Stations, Police Stations, City Halls, Public Works Facilities, School Expansions. Infrastructure projects; Portable Water plant component construction, waste water plant component construction, force mains, lift stations, retention ponds, and storm water collection and distribution systems. Notable projects include; Smokey Bones Restaurants, City of West Melbourne City Hall, City of Altamont Springs Public Annex, Construction for an energy efficient Multi - Chiller and Ice Plant Installed for large facilities, HVAC installations, City of Melbourne Fire Administration Building and Operation Fire Station 71. 30,000 Square Foot Nested T-Bay Aircraft Hanger and Runway and Critical Alterations to a Historic Court House facility 07/2004 to 06/2006 General Manager Southeast Operations Company Name － City , State Lead the South East Division of Production Resource Group - the largest Entertainment Technology Provider in the World. PRG provides Lighting, Audio, Scenic and Labor for large scale special events including; Super Bowl, Grammy's, MTV's Music Video Awards and Large Concert Events - Madonna, Rolling Stones, Eagles, U2, and Cold Play. Reported to the President Construction of Several Scenic Venues performed - Disney Parade Enhancement, Cinderella's Castle Show, Nickelodeon Show Elements, Paramount Parks Christmas Show and many others. 03/1999 to 07/2004 Manager, Facilities Engineering Company Name － City , State Lead the Engineering Services Department comprised of 100 plus employees that consisted of artists, skilled craftsman, planners, schedulers and salaried leaders to maintain the facilities and aesthetics for Walt Disney World - Magic Kingdom. Functions include: Coached the proactive facility team in day to day maintenance, preventative maintenance, predictive maintenance, for the entire Magic Kingdom Complex, Ensured our system data was current and accurate, Managed Department Budget ($16M) Managed Magic Kingdoms A&E resources as well as helped outsource Design and Engineering needs, Recruited and Managed a network of Contractors and Sub-Contractors to achieve and accomplish the goals and objectives of Senior management, Rotational Park Duty Manager, trained to handle all operations of the park as well as handle specific guests issues and emergency situations, Notable projects: Space Mountain Ride System Upgrade, Fantasy Land Improvements, Big Thunder Mountain Rehab, Pirates of the Caribbean Rehab, Adventureland improvements - Alladin and Area Development, Philharmarnic, Small World Rehab, Cinderella's Castle Rehab, Stitches Great Escape, Crystal Palace Major Renovation, Confectionary Rehab, Emporium Expansion, Main Street Café Rehab, and Out Door Foods Facility, Ultimately all projects were managed to promote the Goal of making the improvements the best guest experience in the family entertainment industry. Education 2004 MBA : Masters Business Administration University of Florida － City , State Mechanical Engineering California Polytechnic State University － City , State Mechanical Engineering General Contractor License with additional certifications;  Certified Underground Utility License; Excavation Contractor, CUC Advanced MOT (Traffic Management for road work), Certified OSHA Safety Rep., Confined Space Certification (Lift Station work) Interests Spending time with Family; Water Skiing, Playing Soccer, Hobby Farming Skills Uniquely bringing a Mechanical Engineering background alongside a General Contractor License allows for a great relationship with Clients, Architects and Engineers. Due to higher education and experience, consulting naturally plays a valuable skill set. Some hands-on experience over the past 20 years includes; Energy Efficiency, Energy Management, HVAC, New Builds, Renovations, Building Add-Ons, all within the scope as a Senior Manager and Owner with Leadership experience of jobs ranging from $30,000 to $30 Million. ",CONSTRUCTION " PROJECT COORDINATOR – CONSTRUCTION SIDE Summary Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.Versatile Office manager capable of managing dynamic and cross-functional teams as well as projects. Over 10 years of progressive experience in business management and the legal arena. Highlights Interpersonal Skills: Works Independently, Handles Pressure Well, Meets Deadlines, Proficient Managerial Skills, Effective Team Leader and Efficient Team Player, Excellent Customer Service Skills, Exemplary Work Ethic, Multi-tasks, Plans and organizes individual and corporate meetings, Excellent written and verbal communication skills Technical Skills: Typing (70 WPM), Dictaphone, Transcription, Speed Writing, CaseNet, Proficiency in Microsoft Word (95 through Word 2007), Microsoft Word Perfect, Excel, Outlook, Access, PowerPoint, Timeslips, Quikbooks, Other miscellaneous programs, Calendaring, Travel Arrangements, Itineraries, Proficient in using the “Tickle System” for legal and corporate matters, Filing, Fax Machine, Copiers, Travel Arrangements, E-filing, Multi-line Telephone Systems. Data Entry (Superior), Minutes of Meetings, A/P - A/R Skills LEGAL EXPERIENCE (10+ years): Administrative Law, Corporate Law, IP, Contractual Law, Bankruptcy Law (Debtor's rights: Chapter 7 and 13), Workers' Compensation Law. Domestic/Family Law, Estate Planning, Personal Injury, Medical Malpractice, Plaintiff and Defendant Work, Creditor and Debtors' Rights Accomplishments Increased office organization by developing more efficient filing system and customer database protocols.Planned and executed all aspects of a major office headquarter move.Developed and implemented company's first employee manual outlining all proper business procedures and office policies. Experience Project Coordinator – Construction Side September 2014 to May 2014 Company Name － City , State Designed electronic file systems and maintained electronic and paper files.Managed the day-to-day tactical and long-term strategic activities within the business.Compiled and synthesized relevant business data for coordination of integrators, local jurisdictions, materials, and customers for successful delivery and completion of projects. Dispatch – Life Safety – Managed IP Services January 2012 to September 2013 Company Name － City , State Monitor and dispatch on Burglary Alarms, Fire Alarms, and Medical Emergency Alarms and Signals using proven methods from the book of Standard Operating Procedures Handbook ensuring life safety measures during life threatening emergencies.Monitor and dispatch for maintenance issues with alarm systems and backup monitoring equipment, including panels, receivers, sensors and key fobs. Enter and request service for such issues and schedule field tech support appointments. Take incoming calls from clients, informing, answering questions and troubleshooting problem areas with alarms and signals. Temporary placement of Leasing Agents, Assistant Property Managers and Property Managers July 2011 to December 2011 Company Name － City , State Various Leasing computer programs, i.e. MRI program, Yardi program, Model and Vacant Tours, Add Guests, Work Orders, Follow up, Accept Monies, Lease Apartments (most leased – 2 apartments in one business day). Closing Skills, Desire to make large strides in short period of time. Small Communities Boulder Springs (100+ units), Medium Communities (Bonhomme Village, Meadow Park) (200 – 400 units), Large Communities (600+ units) Knollwood Apartments, Marlboro Trails, Mills Property, Gingco Property. File Audits, Insurance Audits. Ensure compliance of legal standard for all tenants, maintenance crew and office staff. Office Manager/Field Supervisor July 2007 to April 2011 Company Name － City , State Under $500,000 annual income and budget. Help write and implement mission statement, ensure SEC filings, Certificate of Good Standing, Annual Reports, etc., Administrative Policies and Procedures, Company Rules and Regulations, Highly ethical and practice due diligence, ensure confidentiality of all business matters and compliance of all state laws and legal requirements.General Office Duties: A/R, A/P including monthly reconciliation of business accounts using QuickBooks, Annual Tax Preparation, General Office Procedures included Filing, Correspondence, Ordering Office Materials, Client Contact, Sales and Marketing, including direct mailings and flyer designing and distribution. Field Supervisor Duties: Schedule work crews, Ordering and Pickup/Delivery of equipment, tools, and materials for each job. Schedule job labor and deliver materials, ensure local and state compliance of all jobs. Job site quality control and training on simple work tasks. Ongoing communication with crew and customers through completion of job assignment. Handle Negotiations of contracts when necessary to help facilitate the best outcome for all parties involved. Education Associate of Applied Science : Business Administration , 2011 St. Charles Community College － City , State Associate of Applied Science : Paralegal Studies , 1994 Washburn University － City , State ",CONSTRUCTION " CONSTRUCTION AND DESIGN PROJECT MANAGER Summary Seasoned Design and Construction Project Manager with more than 13 years' experience in managing multimillion projects in the US and abroad. Expertise in coordinating and overseeing all aspects of design and construction, from conceptualization to completion, while providing continuous status reports to business owners and investors. Proven track record of achieving construction goals and consistently completing projects on time and budget. Fluency in English and Italian with working knowledge of Spanish and French. Seeking to leverage success and experience to take next career step in a challenging project management position with a respected institution in Connecticut. Skills Sage Timberline Software, Compeat, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access) Experience Construction and Design Project Manager 10/2002 to Current Company Name City , State Oversee all facets of project management for several multimillion-dollar restaurant and residential projects in New York City and London, including contract negotiations and administration, project estimation, material purchasing, budget management, and site management; managed design and construction for 10 projects to date. Coordinate with owner and investors during pre-construction phase to develop requirements, scopes of work, and budgets; execute and manage budget and schedules from conception to completion. Organize trades, procure source materials, and liaise between owner, principal architect, designers, engineers, subcontractors, and vendors. Partner with architects to solicit bids for construction and design, assess bids, and award contracts. Manage selection and hiring of design and construction subcontractors, and work with both teams to achieve milestones on time and on budget. Document observations and photograph ongoing design and construction work, produce field reports, and regularly communicate project status to internal partners weekly. Investigate issues and expedite resolution to maintain timelines and budgets; develop strategies to prevent recurrence of issues. Research and commission artisans to build site specific and custom objects for interior and exterior design and décor. Source and purchase materials from international vendors, and purchase and coordinate material shipments from vendors to construction sites. Ensure compliance with requisite regulations, including federal, state, and local building codes and safety guidelines. Past experience includes Education Program Coordinator at Solomon R. Guggenheim Museum, Office Manager at Cranmer Art Conservation, Inc., and Assistant Program Manager at Trinity College. Education and Training Bachelor of Arts : Museum Studies and Art History Art History Italian The City College of New York City , State Museum Studies and Art History Art History Italian The University of Vermont City , State Dean's List Certifications Design and Construction Budget Development and Management Project Management Requests for Proposal and Estimation Contract Negotiations and Administration Sourcing and Procurement Skills architect, Art, budget management, Budget Development and Management, budgets, budget, building codes, Contract Negotiations, contracts, Design and Construction, hiring, materials, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Office Manager, Procurement, Project Management, Proposal, purchasing, QuickBooks, Research, safety, Sage, Solomon, Timberline ",CONSTRUCTION " TRAINING SPECIALIST - CONSTRUCTION EQUIPMENT Summary Experienced Construction Equipment Operator and Carpenter that is hardworking, dependable, and reliable; offering extensive experience with heavy equipment operation. Highly motivated to produce quality work on tight deadlines with safety in mind and to exceed expectations. Experience October 2010 to Current Company Name City , State Training Specialist - Construction Equipment Serve as a Training Specialist and Training Manager for construction equipment the U.S. Army procures. Developed, updated, and managed training material that provides the Soldier on basic operation, techniques, and maintenance procedures for the various types of construction equipment that the U.S. Army's owns. Developed scope of work and contract language. Conducted reviews and provide recommendations on associated Technical Manuals for construction equipment before authentication and publishing in occurs. Evaluated training materials prepared by instructors. Monitored training costs and created budget reports for management. August 2000 to October 2010 Company Name City , State Delivery Driver Delivered product and filling vending machines at all points of availability within established accounts. Completed a daily pre-trip inspection checklist before first delivery of the day. Operated motor vehicles in a safe and efficient manner. Loaded and unloaded merchandise at stores and vendor locations. Maintained a Commercial Drivers License Class A. Military Experience February 1999 to Current Company Name City , State Combat Engineer: Construction Foreman, E-7 Serve as Platoon Sergeant of a 42 Marine size platoon that is responsible for the professional development, morale, health and welfare of Marines. Mentor Marines on the knowledge and procedures for: horizontal and vertical construction, blueprint reading, concrete form construction, concrete mixing and pouring, concrete saw operations, masonry work, concrete block and brick laying techniques, 250/260 CFM compressor operation and maintenance procedures, basic surveying techniques, soils testing, airfield damage repair, bridging operations, and security operations. Create bill of materials, drawings, and submitted supporting documentation required for construction projects as necessary. Maintained accountability for over 1.2 million dollars in tools and equipment. Awards: (3) Navy and Marine Corps Achievement Medals Iraq Campaign Medal with Bronze Star Global War on Terrorism Service Medal (4) Selected Marine Corps Reserve Medals National Defense Medal Armed Force Reserve Medal with Bronze Hour Glass and ""M"" Devices (3) Certificate of Commendations Education 2015 Eastern Michigan University City , State , USA Bachelor of Science : Construction Management The construction management major reflects the current needs and trends in the construction industry and is accredited by the American Council for Construction Education. Classes completed to date: Introduction to Construction, Construction Safety, Analysis of Commercial Prints, Electrical and Mechanical Equipment Systems, LEED for New Construction and Major Renovations, and Legal Environment of Business Law. Henry Ford Community College City , State , USA Associate of Applied Science : Architectural/Construction Technology Attended from 08/28/2000 - 05/05/2002 Earned 24 Cedits Technical Skills and Qualifications Active Secrete Clearance   Current Licenses: CDL Class A, Scrapers, Graders, Loaders, Excavators, Bulldozers, Backhoe Loaders, Skid Steer Loaders. Certifications: Program Management Level I, Life Cycle Logistics level I & II, AutoCad, Microsoft Office Suite, Troxler Nuclear Guage Densometer, Radiation Safety Officer, Radioactive Commodity Identification/Transportation, Hazmat, and CPR. Accomplishments Member of Eastern Constructors Organization Supervised and constructed 16 homes from start to finish for the Southwest Indian Foundation, in Gallup New Mexico. Supervised and managed 172 construction projects throughout the Al Anbar Providence of Al Asad Iraq. Project Manager and Construction Foreman for constructing the Marine Corps Logistics Command site aboard Al Asad Air Base, Iraq. This became the focal point of the Marine Corps exit strategy for leaving Iraq. Completed Combat Out Post Baghdadi project four days ahead of schedule, which effectively improved the defensive capabilities of the 7th Division Military Transition Team. Trained 203 Soldiers on how to operate construction equipment. Trained 432 Marines on proper construction procedures and techniques. Developed the Radiation Safety Officer Course for the Troxler Nuclear Guage Densometer in accordance with the Nuclear Regulatory Commission guidelines, a 492 page training support package. ",CONSTRUCTION " SHORE SENIOR CONSTRUCTION PIPING ENGINEER Professional Summary Mechanical engineer with more than 7 years' experience in construction field of EPC Oil &Gas industries onshore and offshore projects including structural, process piping, underground piping system, flow lines, transmission pipelines, pressure vessels, storage tanks and static/rotating equipment. Core Qualifications AutoCAD Solid Works Project And Visio Microsoft PowerPoint Microsoft Excel Microsoft Word System facility And Plant Modifications Material Handling Pump And Piping Systems ASME Talented Technical Writer Time Management Skills Key Skills Experience Shore Senior Construction Piping Engineer November 2013 to Current Company Name Installation Equipment(slug catcher, high-pressure scrubber, Knock out drum , 16"" Metering Gas Skid and oily water treatment unit) with Tie-in new piping network. 16"" x 30 km Oil pipeline and16"" x 18 km Gas pipeline construction. Fabrication No of 3 oil and firefighting tanks with 500 M3 capacities. Oil, Gas and firefighting piping network around GOSP. Commissioning and start up for plant. OFF-Shore activities Platform-A Construction of several carbon steel transmission 24"", 8"" & 4"" x 17 Km sea pipe lines using marine barge PMS-12. Installation of (110 ton) deck extension using marine barge pms-12. Well head hook-up piping fabrication and erection for 4 wellheads using marine barge maridive-300. Installation two deck extensions 45 tons & 20 tons using marine barge PMS-11. Installation two deck extensions 25 tons & 18 tons using marine rig 124 shelf drill. Replacement all pipe lines and valves at platform AMAL-A using marine barge GEPO EL AMLAK. Installation two 46"" piles beside platform and ties it by welding 10 braces. Installation three 30"" conductors beside platform and ties it by welding 20 braces. Platform-B Installation pig Launcher (8"" flow line) using marine RIG ELZAHRA. construction of several carbon steel well head hook-up piping including welding, NDT , hydro test , erecting, steel structure fabrication and commissioning for the following 4 wellheads using marine RIG EL-ZAHRA Installation three conductors beside platform and ties it by welding 22 braces. installed three deck extensions using marine RIG BAHRI-1 SINO THRWA. Replacement all pipe lines and valves at platform AMAL-B using marine RIG ELZAHRA. Construction Piping Engineer June 2009 to November 2013 BADR Petroleum Company and SHELL - Matroh, Abide Major Activities Replacement for old 2 Regeneration Column's height is 34 meters and 80 Tons weight. Tie-in piping network of pre-compression plant which is under construction, to carry out a rectification project to replace over 500 valves and to implement a number of 50 plant modifications FCP (Field Change proposal). Fabrication & Installation of new Metering. Recycle compressors A&B (FCP-239)-Changing of first and second stage from Carbon Steel pipe to Duplex pipe and Hydro test for it. Construction of several carbon steel transmission pipe lines including trenching, stringing, welding, coating, lowering, sand-bedding, back filling, Well head hook-up piping duplex, hydro test , cable tray and Electrical & Instrument works for 10 wellheads. Supervisor engineer for grit blasting & painting of OBAIYED south F/L (carbon steel 10650 M/L) applying painting system - Epoxy HR (high solid phenolic epoxy) 2*125 µ. Construct and installation a new water treatment project. Constructions / Piping Engineer July 2011 to September 2011 Company Name Major Activities Erection & installation procedure for the ultra-sonic flow metering system. Remove/dismantle and install metering skid with all valves. Remove/dismantle and install all old cable & control house and sampler. Connect all instrument (control and power) cable to metering house and junction box. Pre-commissioning and commissioning service. Company Name ZAGAZIG, Egypt Technical Skills and qualifications Checking and reviewing isometrics and drawings according to ASME CODE B 31.3, Creating the material take off for drawings, checking & issuing the required materials. Creating a purchase requisition required for material. Material Inspection. Manage and coordinate piping installation activities including daily task risk assessments and compilation of method statements. Supervise Piping Erection of Gas and Crude area. Supervise P/L site activities such as trenching, stringing, welding, coating, lowering, sand-bedding and back filling. Monitoring the project related engineering activities that carried out by contractor and follow the issuing and approving of the IFC documents, drawings, Material requisitions & Pursues orders. Ensure that all Construction activities are carried out to the project specifications, drawings, procedures, quality needs, estimated costs and safety standards. Follow up and coordinate the commissioning and testing activities with contractors & vendors up to the completion and testing certificates. Ensuring the quality control and HSE awareness during construction. Supervise the company construction Base Crew in repairing defects and executing the required Field Change Proposal and other modifications for Gas plant process during the normal plant operation or at Shut-Downs and Prepare the resources required for works. Issuing punch list for the construction works and verify close out of piping punch list prior to hydrostatic test. Education Bachelor of Mechanical Engineering : 2009 Skills AutoCAD, cable, engineer, engineering activities, filling, HR, Inspection, materials, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, works, network, Oil, painting, Proposal, quality, quality control, repairing, safety, SHELL, Solid Works, Supervisor, Technical Writer, Time Management, transmission, Visio, water treatment, welding ",CONSTRUCTION " SAFETY PROFESSIONAL / CONSTRUCTION SUPERVISOR Summary Seeking a Purchasing Manager position with a firm in the Western New York vicinity in which I can utilize my 15+ years experience coupled with my B.S. in Business and my A.A.S. in Engineering Technology to contribute to the leadership and growth of the organization. Highlights Over 15 years of purchasing, materials management and logistics planning experience. Strong business/commercial experience conducting purchasing negotiations, maintaining positive business relationships and establishing strategic alliances with vendors, subcontractors and transporters. Bachelor of Science degree Able to multi-task and prioritize work load Proficient with Word, Excel and Outlook in addition to MRPII and proprietary procurement programs. Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery Experienced expediting deliveries and conducting follow-up Experienced procuring stock material for industrial operations, maintenance and repairs Experienced maintaining minimum/maximum levels of inventory, plus insuring inventory levels are adequate, but not excessive Career advancement achieved while gaining experience in operations, inventory control, materials management, purchasing, finance, sales and project development Experienced establishing new stock numbers, entering and reconciling inventory variances in a database Experienced resolving purchase order/ invoice discrepancies Experienced initiating and running reports for cycle count performance Able to work with a team as well as independently; Supervisory experience and people development skills; Experienced interacting with high level business executives Able to travel Accomplishments Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery Experience Safety Professional / Construction Supervisor Aug 2013 to Current Company Name － City , State Safety and Construction Supervisor Professional with experience working both in construction and general industry settings. Experienced working in construction overseeing safety for installation of equipment, underground storage tank removal, dismantling of presses, conducting industrial hygiene monitoring, plus working as a laborer, performing ISO quality auditing, plus purchasing and project management functions and coordinating environmental, health and safety for chemical waste disposal and logistics. OSHA 30 Hour Construction Safety Training and Red Cross First Aid/CPR AED Training. Buyer / Purchasing Agent Oct 2010 to Jun 2013 Company Name － City , State Manage and coordinate the procurement of materials required for the performance of business operations. Responsible for developing mutually beneficial relationships with vendors, develop initiatives to reduce lead times, and reduce costs. Procure procuring stock material to maintain inventory within budget guidelines to assure the highest fill rate. Contact suppliers to arrange for and ensure on-time deliveries. Authorize payment of invoices for procured items. Return merchandise found unacceptable resulting from the company's nonconforming material guidelines. Created and maintained the approved vendor list. Coordinate the procurement of operating supplies (e.g.: office supplies) as requested by employees and required in the performance of business operations. Created and performed supplier evaluations in compliance with the company's formal procedure. General Manager-Inventory Control/ Procurement - Temporary Consulting Assignment Aug 2009 to Oct 2010 Company Name － City , State Developed and trained clients' purchasing departments on materials and services procurement strategies and programs. Identified and created partnerships with suppliers to help clients realize the full potential of their supplier relationships in overall cost savings, strategic sourcing and transactional procurement. Developed and implemented clients' inventory programs to increase efficiencies and to identify cost savings. Assistant Materials Manager / Sr. Purchasing Agent Jan 2006 to Aug 2009 Company Name － City , State Developed and implement all materials and services procurement strategies and programs initially for local facility operations and was subsequently awarded global supplier responsibility for all Asian purchasing from Japan, China and Korea. Negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for diverse materials and supplies including all electronic components for a multi-million dollar major custom fabricator that serviced both industrial and consumer markets. Extensive experience developing strategic sourcing relationships and alternatives in support of all the business group based purchasing functions in the areas of strategic alignment and critical issue escalation. Was responsible for purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Developed and authored ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Participated in and successfully passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and mentored direct procurement staff plus cross-functional, project teams regarding procurement requirements. Performed analysis, planning and scheduling of materials procurement in order to meet the master schedule requirements. Identified and deliver significant savings and cost improvements for internal clients. Implemented JIT inventory management system, lean manufacturing strategies, continuous improvement principles, MRPII integrated software and managed raw material inventories so they were within corporate guidelines. Maintained high-level contacts with suppliers plus negotiated and managed major contracts. Lead team in development of computerized purchase order/receipt system and E-procurement program and procedures. Reconciled and approved vendor invoices. Additionally, analyzed and established logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Was responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Developed annual raw material standards along with subsequent monthly reporting of actual results against standards. Worked on cross-functional teams with other departments including with production, accounting and corporate management to develop purchasing forecasts and updates that were based on changes in costs. Additionally, validated cost improvement programs. Performed special projects including cost analysis and development of corporate strategies for contract negotiations with major suppliers. Materials Control and Purchasing Manager Feb 1994 to Aug 2005 Company Name － City , State Developed and implemented all materials and services procurement strategies and programs, negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for a multi-million dollar major custom fabricator for industrial and consumer markets. Was responsible for strategic sourcing and purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Spearheaded the development of the company's ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and directed procurement staff and cross-functional project teams regarding procurement requirements. Responsible for analyzing, planning and scheduling materials to meet the master schedule requirements. Identified and delivered significant savings and cost improvements for internal clients. Implemented JIT inventory management system, MRPII integrated software, and decreased raw material inventory costs 21.5%. Maintained high-level contacts with suppliers. Negotiated and followed-through on management of major contracts. Spearheaded development of programs and procedures for computerized purchase order/receipt system and E-procurement. Reconciled and approved all vendor invoices. Analyzed and established all logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Develop annual raw material standards along with subsequent monthly reporting of actual results against standard. Responsible for working with production, accounting and corporate management providing forecast purchasing updates based on changes in costs. Validated cost improvement programs. Performed special projects such as completing cost analysis and recommending strategies for contract negotiations with major suppliers. Regional Marketing Manager May 1993 to Dec 1993 Company Name － City , State Assistant Controller/MIS Program Development Manager Nov 1992 to May 1993 Company Name － City , State temporary contract position Cost Accountant/Assistant to the Controller May 1988 to Nov 1992 Company Name － City , State Project Modification Coordinator/Customer Service Operations Manager Dec 1986 to Apr 1988 Company Name － City , State Assistant Production Supervisor Aug 1983 to Sep 1986 Company Name － City , State Education 2010 OSHA Institute of America － City , State , US OSHA-30 Hour Construction Safety and Health, OSHA Institute of America, Austin, TX 2010 1995 Pennsylvania State University, Great Valley － City , State , US Certified Purchasing Manager (C.P.M.) Review & APICS Review Courses, Pennsylvania State University, Great Valley, PA, 1995 B.S. , Business Administration, Industrial Engineering 1983 Grove City College － City , State , US B.S., Business Administration/Minor in Industrial Engineering, Grove City College, Grove City, PA, 1983 A.A.S. , Engineering Technology 1979 Community College of Allegheny County － City , State , US A.A.S. Engineering Technology, Community College of Allegheny County, Pittsburgh, PA, 1979 Certifications CPR C.P.M Skills Buying/procurement, Purchasing, Operations, Inventory, Procurement, Invoices, Health And Safety, Iso, Logistics, Clients, Strategic Sourcing, Accounting, Audits, Contract Negotiations, Contracts, Cost Analysis, Financial Reporting, Jit, Logistics Management, Manufacturing Operations, Million, Scheduling, Shipping, Shipping/receiving, Purchasing Manager, Purchasing Agent, Accountant, Customer Service, Receptionist, Retail Sales, Continuous Improvement, Forecasts, Lean Manufacturing, Materials Manager, Materials Procurement, Budget, Business Operations, Buyer, Office Supplies, Construction Safety, Auditing, Cpr, Industrial Hygiene, Machine Safety, Osha 30, Osha 30 Hour, Osha 40 Hour, Project Management, Quality Auditing, Red Cross, Safety Training, Training, Underground Storage, Underground Storage Tank, Operations Manager, Increase, Inventory Control, Marketing, Award, Database, Excel, Finance, Invoice, Maintenance, Materials Management, Outlook, Point Of Sale, Pos, Project Development, Purchase Orders, Reconciling, Sales, Sales And, Word, Apics, Industrial Engineering, A.a.s. ",CONSTRUCTION " LEAD CONSTRUCTION MANAGER / REGIONAL QUALITY MANAGER Summary Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Highlights MS Office proficient Organized and detail-oriented Superb management skills Project budgeting Building codes and regulations Permit processing Safe job site set-up Blueprint fluency Power and hand tool operation Residential construction specialist Cost control Baseline schedules creation Experience 11/2010 to 03/2016 Lead Construction Manager / Regional Quality Manager Company Name － City , State Software/Databases: MS Office, MS Word, MS Excel, MS PowerPoint, MS Outlook, Microsoft Project, Anritsu Software, Adobe Pro, Siterra, Remedy, Visio, Quick Base, Documentum Operating Systems: MS Windows / Mac OSX Methodologies: Operations Management, Homeowners/Property Management, Project Management, Business Analysis, Inventory Management Processes Accountable for managing the daily field construction activities for the AT&T Turf - LTE project in New Jersey /Staten Island and San Diego Markets Completed 1000+ LTE and NSB site builds ensuring scope of work compliance, safety, quality, schedule, implementation and customer satisfaction Committed to both NSB and LTE sites on the team and regarded by the team as one of most experienced construction managers. Continually provided guidance and training to multiple general contractors and OCI construction managers related to the LTE scope of work and AT&T specifications. Identified opportunities for improvement with project scope and methods of procedure. Implement changes and processes to improve construction efficiency and quality. Enforced our high quality expectations with the contractors and team by co-creating a QA punch list consisting of over 600 items to be checked and verified on each site. This list replaced the AT&T national standard ND-51 compliance checklist on Black & Veatch LTE sites and resulted in a formal submission to AT&T Wireless from the National Quality Manager for approval to be implemented nationwide. 01/2007 to 11/2010 Owner / General Contractor Company Name － City , State Supervised construction for over 300 Projects in New York, New Jersey and Pennsylvania and managed a construction team of up to 20 people including Employees, Subcontractors, Architects and Engineers. Worked closely through weekly cross-functional meetings with Engineering, Subcontractors, Employees, Homeowners and Property Management. Assigned action items and tracked required deliverables and task completion to maintain project deadlines. Key contributor to the designs and revisions of construction details throughout the construction phase for standardization of design specifications and creation of construction task order and tracker templates. Continuously monitored working environment, production and quality to effectively and safely increase revenue, efficiency and Profitability. Often answered construction, design and logistics questions and resolved numerous project issues,. 07/2006 to 05/2007 Specialty Manager Company Name － City , State Supervise Associates in the selling effort, ensuring the store's in-stock position and maintaining an appealing and organized store appearance. Key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns and supporting service needs for both. Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing and communicating to associates. Provided support for Microsoft Client and Server systems. Performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary. Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. 01/2001 to 01/2006 System Administrator Company Name － City , State Provided support for Microsoft Client and Server systems. Installed and supported network printing devices, upgrades and repairs hardware. Maintained user and group policies, Active directory, security procedures, VPN and client requested back-up procedures. Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support). Performs technology needs analysis. Rolls out hardware and software to ensure optimal deployment of resources. Plans, implements, and supports the network and computing infrastructure plan. Manages small to medium sized projects according to agreed upon budgets and schedules. Assists with technology planning through ongoing research. Education 2006 Currently Pursuing Cisco Certification and PMP Certification, 2016 Netcom Information Technologies Microsoft Certified Professional Andrew Connector & Weatherproofing Certificate OSHA 10-hour Certification First Aid/CPR RF Awareness Skills account management, Active directory, Adobe, back-up, backup, budgets, Business Analysis, Cisco, Client and Server, coaching, hardware, CPR, client, customer satisfaction, Databases, Documentum, e-mail, First Aid, functional, hiring, internet access, Inventory Management, logistics, Mac, managing, meetings, Microsoft Certified Professional, MS Excel, MS Office, office, MS Outlook, MS PowerPoint, Microsoft Project, MS Windows, MS Word, needs analysis, Network administration, network, Operating Systems, Operations Management, Performance management, policies, Processes, Project Management, Property Management, Quality, QA, Quick, repairs, research, safety, selling, sales, San, scheduling, staffing, supervisor, Supervising, supervision, upgrades, VPN, Visio, web server ",CONSTRUCTION " COMMERCIAL PROJECT MANAGER AND CONSTRUCTION MANAGER Summary Tech-savvy Project Manager well-versed in all aspects of project management from inception to completion. Excels in recruitment and talent acquisition, as well as process reengineering and improvement. Highlights Unsurpassed work ethic Organized Detail-oriented Superb time management skills Results-oriented Relationship building Productivity improvement Management information systems Experience January 2011 to Current Company Name - City , State Computer hardware and software technical support company. Owner Started TSI LLC to bring affordable computer support to individuals and small businesses in the Chicago area. We specialize in providing advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks. Clarifies project scope and objectives, coordinates activities of a project team, and identifies resources and implementation strategy. Install and configure new equipment, including operating software and peripheral equipment. Undertake routine preventative measures and implement, maintain and monitor network security. Convert paper charts to Electronic Medical Records (EMR) for physicians. Install computer networks such as local area networks, wide area networks, internet, intranets, and other data communications systems. Ensure systems comply with industry standards such as HIPAA, MU, and COBIT. Monitor employees or family computer usage. Manage email, spam, and virus protection. Manage system backup and restore if necessary. Commercial Project Manager and Construction Manager January 2007 to January 2011 Company Name - City , State Design and build Construction Company with $100 M in annual sales. Hired to provide on-site leadership, management, and technical direction of operations for the construction processes associated with commercial buildings. Serve as project manager and prioritize jobsite assignments for crews of up to 20 individuals. Instrumental in the completion of 21 commercial projects valued at approximately $50M. Oversee on-time completion of multiple smaller projects ($10M total) within budget constraints. Increase efficiency and productivity by recommending and implementing online forms/reporting availability, wireless networking for office and field staff, and new scheduling software. Orchestrate key project activities by coordinating core aspects with approximately 100 on-site subcontractors and skilled trade crews. Ensure adherence to regulatory guidelines through compliance inspections and OSHA training. Develop high morale and culture of trust by maintaining open communication with customers, contractors, and staff. Conduct end to end project management of large or multiple large projects. Construction Manager January 2003 to January 2007 Company Name - City , State Award-winning, NYSE-listed residential luxury home builder with 4,000 employees and $6B in annual sales. Joined company to oversee project activities. Developed and implemented construction schedules, coordinated workflow of multiple trade contractors in a high-production environment, provided ongoing inspection of builds, and enforced company policy with regard to project safety regulations. Fundamental in closing $25M+ in new home sales annually, leading to ""Community of the Year"" award for quickest settlements, most settlements, and best customer satisfaction. Expedited projects by developing and implementing a 10-month construction schedule. Ensured quality of projects by managing sub-contractor schedules and deliveries, evaluating performance, conducting ""checkpoints"" on policies / procedures, managing homeowner walkthrough process, and participating in compliance inspections. Project Manager and Network Consultant January 1998 to January 2001 Company Name - City , State Provides integrated broadband communications and information services including local and long distance voice services, Internet connectivity, data transmission, and web hosting. Develops other enhanced services including network design and implementation, equipment selection, procurement and installation. 2.5B in annual sales. Chosen to manage a team of technical engineers tasked with providing technical support to customers and vendors. Oversaw project schedules, problem resolution, and account management. Performed human resources functions with regard to hiring and supervising engineers and support staff. Provided technical training to groups of 50+ customers and vendors. Increased sales over 20% through targeted marketing of new software to existing clients. Saving $10K+ in annual fuel reimbursements by implementing telecommuting procedures for technical support engineers. Ensured secure network operations by implementing Checkpoint Security Software. Improved customer productivity by delivering on-site hardware and software training. Managed customization of products by working in collaboration with ""buyers"". Develops detailed work plans, schedules, estimates, resource plans, and status reports. Education Bachelor of Science : Technical Management DeVry University - City , State Technical Management Associate of Science : Computer Network Information Systems Westwood College of Technology - City , State Computer Network Information Systems Check Point Certified Security Administrator Skills account management, backup, broadband, budget, Check Point Certified Security Administrator, charts, closing, Computer hardware, hardware, computer networks, clients, customer satisfaction, data communications, direction, Electronic Medical Records, email, forms, hiring, human resources, inspection, Internet connectivity, computer support, local area networks, leadership, managing, marketing, office, network design and implementation, network security, network, networking, networks, policies, problem resolution, processes, procurement, project management, quality, reporting, safety, sales, scheduling, settlements, software training, strategy, supervising, technical support, technical training, transmission, web hosting, workflow ",CONSTRUCTION " NEW CONSTRUCTION / AFE MAINTENANCE MANAGER Summary 23 years in the Industry, with 18 years of Management / Supervisory experience in Shutdowns, T/A's, and Project related work. Safety statistics for all projects are always at the highest level. Proven track record as Manager / Supervisor managing a variety of construction teams and projects with a <0.5 trir.="""" my="""" experience is="""" within all="""" complexes of="""" the="""" benicia="""" refinery.="""" extensive="""" background="""" in="""" many="""" areas="""" of="""" construction="""" have="""" given="""" me="""" the="""" knowledge="""" and="""" skill="""" to="""" effectively="""" function="""" as="""" the="""" safety="""" manager="""" for="""" the="""" plant.="""" recognized="""" strong="""" team="""" leadership="""" skills="""" and="""" relationships="""" with="""" contract="""" groups,="""" both="""" union/non-union="""" trades.="""" my="""" integrity,="""" reputation="""" and="""" credibility="""" as="""" a="""" leader="""" are what our="""" plant="""" needs="""" to="""" influence="""" safety="""" processes="""" and="""" programs="""" for="""" the="""" betterment="""" of="""" our="""" workforce.="""" i="""" am="""" a="""" proven="""" liaison="""" between="""" plant="""" work="""" groups.="""" results-oriented="""" manager="""" that="""" works="""" efficiently="""" and="""" effectively="""" to="""" complete="""" projects="""" safely,="""" on="""" time="""" and="""" within="""" budget.="""" analytical="""" nature="""" and="""" skills="""" of="""" predicting="""" and="""" vetting="""" construction="""" projects="""" benefits="""" the="""" safety="""" manager="""" position="""" i="""" am="""" applying="""" for.="""" self-starter="""" with="""" a="""" positive,="""" can-do="""" attitude="""" who="""" is="""" driven="""" to="""" learn,="""" improve="""" and="""" succeed="""" and="""" ""move="""" the=""""> Highlights Safety Plans / Programs Strong Interpersonal skills Safety Standards / Procedures Good Communication skills Excellent written/verbal skills Credible Leader, with the highest level of Integrity Strong Team work, discipline, accountability, competitiveness, and pride MS Proficient Strong Leadership abilities Excellent Execution abilities Resource allocation Budget / Cost control Volunteerism/ Executing Crew Projects: Our crew was big on Adopt-A-Family, Giving tree and community involvement projects. Some of the community projects were Fisher House, Omega Boys and Girls Club, Loma Vista Farms, Cruise for a Cause as well as Hooked on A Cause to name a few. New Projects this year are working with the Solano County Food Bank. Accomplishments Building an Organization to handle 5 year  tank plans Leveled out our current 5 year Tank plan Building a 10 year strategic plan to standardize reporting Instituted 3 week look aheads for leveling out manpower and head count control, which resulted in significant cost control measures. 2008-2010: Managed Off-Site Battery Limits Projects, which included site clearing for the construction of four new units within the Valero Benicia Refinery. I was an Operations Supervisor with a vast track record of running safe and successful T/A's for the previous 10 years. Volunteered to take on a lead role as a team player, to improve my knowledge and experience, and trained for this position, having managed so may T/A's, squats and previous unit emergencies. Handled very large workloads with success. Previous T/A management with head counts (200 employees). Effectively managed construction crews of various trades during our VIP Project with head counts of 500 construction employees, supervisors and managers in parallel. Executed work managing supervisors from VLO/Eichleay/Harvest Eng. To successfully complete the project. Systematically closed out all projects per refinery standard procedures/ turnover packages. The project began with and included the following Safety: Standardized our Site Safety Plan. The Safe Plan template was designed to ramp up and down to follow the VIP Project schedule/headcount. Safety Plan encompassed the VIP OSBL Project, Butamer ISBL Project, FBS OSBL/ISBL Project, and provisions for the new H2 plant. Safety Teams for each of these project utilized my plan to help ensure the Safety of all construction crews Construction: Successfully managed all Outside Battery Limits (OSBL)/ Inside Battery Limits (ISBL) projects, FGS OSBL, Utilities Upgrades, and the H2 unit prep. Volunteered to assume the role of Butamer Mechanical Coordinator (ISBL), as my workload lightened up. Already heavily involved in the construction phases of all projects, and familiar with the crews coming on board, so it made sense Successfully managed Union and Non-Union crews on the same jobsite without any mentions of strikes Experience Company Name City , State New Construction / AFE Maintenance Manager 02/2015 to Current Effectively directs the Safety and Health program / processes in our work group. Leads weekly relevant Safety Meetings with Contractors / Employees to ensure a top down approach. Maintains top performance in our Safety VPP Football Program Working to develop Project Manager's in Capital to help improve execution Strong and effective Liaison between Operations, Project Engineering and Construction Team. Produced an evergreen tank plan that will get us back in compliance in 4 years. Producing a 10 year strategic plan for effective / efficient budget controls Manages 7 employees, providing mentoring to promote career paths and upward movement Maintains Environmental compliance Participates in Constructability and Model reviews Participates in bidding process, job walk-downs and awarding of contracts with various contractors. Manages Construction schedule activities, manpower loading, and resource loading Participates in Forecasts, Budget Reviews, Cost control, Efficiencies Accepted New Contractor reviews Lead to minimize double work amongst Managers Performing contractor reviews to increase number of specialty contractors for tank plans Company Name City , State Operations Superintendent 07/2011 to 02/2015 Managed plants Operations to ensure we remained at target rates Maintained safe, stable and reliable operations/ operating envelopes. Maintained environmental compliance Managed 40-50 employees on shift. Provided mentoring for developing employees. Trained 2 S/S step ups, was working on 3rd. 4th and 5th are in line. Crew development as a whole was by far above peer work groups. CBO's were progressing at a better than average rate as well as new OS's. Crew 4 embraced the new organizational structure and worked hard to promote it amongst peers. Certified Qualified Individual in the area of Oil Spill Response. Experienced with On Land/ Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions. Assumed Incident Commander Role during refinery emergencies. Implemented Refinery Clean Sweeps for housekeeping amongst crews. Completed OS Manual update, S/S sign off package upgrade and Implemented Crew tool box program. Company Name City , State Operations Supervisor 11/2010 to 07/2011 Backfilled Team 3 OS while their OS planned for TA before being drafted to the PS TA in 4Q2010. Company Name City , State New Construction Mechanical Coordinator 04/2008 to 11/2010 Built and implemented the site safety plan for the VIP Project. Managed all construction deliverables in my area. Created/ extended/ tracked all MOC's to ensure compliance. Hired all Mechanical Supervisors to assist with OSBL workload. Developed employee work schedule/ vacation schedule/ EPR's. Completed and participated in safety, constructability, feasibility, progress, and update meetings Exposed to bidding process, job walk-downs and awarding of contracts with various contractors for OSBL work. Participated in Constructability and Model reviews (FGS/ Goggle Valves/ Ducting) Managed Construction schedule activities, manpower loading, and resource loading. Strong and effective Liaison between Operations, Project Engineering and Construction Team. Implemented Budget Reviews, Cost control, Efficiencies Ensure QA/QC of all responsible areas to Refinery/ Construction standards Directed all civil work for all sites. Zero recordable injuries for all of my projects. Company Name City , State Step Up Operations Superintendent 06/2006 to 07/2008 Began Training in 05' and qualified in 06'. Backfilled for all S/S's for vacations, special projects and T/A's Developed my overall Refinery knowledge while stepping up Education High School Diploma : Industrial Maintenance Mechanic De Anza High School , City , State , US High School Diploma- Industrial Maintenance Mechanic De Anza High School- El Sobrante, CA, USA Professional Affiliations Active Fire Dept. member -2012, Honorary Member to Present Certifications Emergency Response Active Fire Dept. member from 2000-2012, Honorary Member to Present Safety Officer Incident 100, 200, 300 and 700 courses Strategy and Tactics Advanced Fire FightingFoam school Wild Lands Fire Fighting Rope Rescue 1- Advanced Specialty Rope Schools Qualified Haz Mat Technician Qualified to operate various Fire Fighting Apparatus/ Equipment Certified in many Emergency Response courses Competed in the IRTS Competition in 2000 and 2002 (High Angle rescue) Rope 1 Rescue Qualified Certified Qualified Individual in the area of Oil Spill Response. Certified Qualified Individual (Oil Spill Response) Experienced with On Land / Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions Skills Site Safety / Safety Standards, Site Assessments, Liaison, Operations, Environmental Compliance, Mentoring, Site Assessments, Budget / Forecasts, Construction Schedules / Integration, Contracts, Cost Control, QA/QC, Emergency Response, Leadership Skills, Proactive Problem Solving, Self Motivated, Team Building, Team Player, Excellent Written skills, Industrial Maintenance. ",CONSTRUCTION " FACILITIES DESIGN AND CONSTRUCTION PROJECT MANAGER Summary Having worked as the Construction Project Manager for diverse healthcare construction projects with budgets over $20 million, I am confident that I would make a valuable addition to your team. I have proven success delivering projects that stay within scheduled time frames and budget constraints. In addition to my professional experience, I bring with me extensive education, including Project Management Professional (PMP) Certification which further supports my business development. As a Facilities Design and Construction Project Manager for Scripps Health, I am in charge of all phases of the design and construction process for construction or refurbishment projects. While my on-the-job experience has afforded me a well-rounded skill set, including strengths in planning and negotiation, I also excel at meeting project milestones. Highlights Facilities Management and Development Project Management / Leadership Healthcare Construction, Design and Build OSHPD / Agency Experience Design Process & Construction  Project Initiating through Closing Develop and Control Project Budget Develop and Manage Schedules Local Entitlement and Permitting Processes Project Reporting / Status Accomplishments Successfully led 45,420 sq. ft. Radiation Therapy project.    Managed $35.7M project with a $21.2M construction budget.   Directed $11.8M project for 29,000 sq. ft. MSK facility.   Oversaw 40,000 sq. ft. and $7.8M Carlsbad project.   Spearheaded $7.1M project for SCIM Phase III. Experience 08/2005 to Current Facilities Design and Construction Project Manager Company Name － City , State Leadership for all phases (planning, scheduling and managing) of the design and construction process for new construction or refurbishment projects (hospital / medical office buildings). Managed and coordinated the planning, budgeting, scheduling, design, bidding, construction furnishings and relocation requirements of new construction and renovation projects. Selected projects include: Successfully led 45,420 sq. ft. Radiation Therapy project; managed a $35.7M project budget with $21.2M in construction costs. Directed $11.8M project for 29,000 sq. ft. MSK facility, construction cost of $5.7M. Managed 40,000 sq. ft. and $7.8M Carlsbad project, construction cost of $4.5M. Spearheaded $7.1M project for SCIM Phase II, construction cost of $4.5M. Secure management support for project scope, budgets, and goals. Define project parameters in terms of time, money, physical objectives, and external constraints. Establish scope, budget and schedule, and maintain such commitments through project initiation, design, construction, and closeout processes. Understand federal, state and local laws and regulations as it relates to planning health facility projects, including compliance with local entitlement and permitting processes. Evaluate and provide guidance during all planning stages of medical facilities including construction, equipment, furniture, comparisons, options, and respond to procurement agreements and standards. Negotiate fees and business decisions for contracts with professional contractors. Review and approve consultant and contractor invoices, and approve change orders to contracts. Perform construction administration and walk-throughs to create punch lists, paying attention to contract specifications to ensure compliance. Make certain Facilities Services goals for client services are continuously met through the design and construction process. Interfaced with property management services relating to Scripps leased space, including coordinated with internal real estate department and managed relationships with landlords. Ensure projects are completed in compliance with Scripps Health standards for quality/functionality and applicable regulatory requirements. 11/2003 to 08/2008 Facilities Project Manager Company Name － City , State Delivered strategic direction, coordination and project management services for facility construction and tenant improvement (TI) projects. Selected projects include: Sharp Coronado Emergency department remodel, Sharp Chula Vista Catheterization Lab, Fluoroscopy equipment replacement, Angiography suite, Psychiatric wing remodel, infrastructure projects and tenant improvement projects over $15 M in costs. Communicated and prepared documentation for compliance with state regulatory projects. Identified modifications and space requirements to accommodate future or proposed operational requirements of buildings. Inspected buildings and advised on the feasibility of renovation or substantial alterations to the existing condition, layout, structure and systems to accommodate the proposed changes. Produced concept and approvals, planning and project development to fulfill designated function and provide cost estimates for required expenditures. Analyzed schematic and final designs for proposed alterations of existing and new construction and their associated construction costs. Reviewed buildings for code compliance and made recommendations, program plans, and cost estimates and schedules to bring the facilities into compliance. Provided requests for proposal, project work scopes and schedules, professional service contracts, amendments and construction change orders. Education MBA University of Phoeniz － City , State Bachelor of Science : Design Science Arizona State University － City , State Certifications Project Management Professional (PMP) PMI, 2013 Project Management Certificate – UC SAN DIEGO EXTENSION, 2012 Skills Accomplished and driven project manager delivering managerial oversight to a construction project or series of construction projects. Proven track record leading overall direction, administration, completion, and financial outcome of projects, with expertise in healthcare construction. Proficient managing large project teams including stakeholders, architectural and engineering teams, general contractors, and contracted consultants. Skillful in developing project scope, budget and schedule, to establish operational priorities and maintain strong relationships. ",CONSTRUCTION " LABOER FLOOR CONSTRUCTION WORKER (ALL A ROUND) Experience Laboer Floor Construction Worker (all a round) , 06/2015 to 11/2016 Company Name － City , State Cleaned all construction areas to avoid hazards. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation. Built and disassembled scaffolds, bracing and barricades. Teacher & Speacial skill development coach , 02/2015 to 12/2016 Company Name － City , State Attended workshops on learning goals, classroom management, student motivation and engaging learning activities. Determined the training needs of each student through academic assessments. Clearly communicated objectives for all lessons, units and projects to students. Developed partnerships with industry and secondary education institutions. Promoted good behaviors by using the positive reinforcement method. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Conducted small group and individual classroom activities based on differentiated learning needs. Helped prepare daily lesson plans for activities and lessons. Encouraged students to be understanding of and helpful to others. Physically and verbally interacted with students throughout the day to keep them engaged.Also I'm a fast learner strong fit in shape young man easy going great spirit who loves to work an uplifting, problem solving,task accomplishing, at work ahead of time team player following all rules becoming a better man daily.A great asset an worker/employee following the guild lines to success.    Musician Artist Poet Creator Mentor(2003 an present) , 06/2003 to Current Company Name － City , State Adapted to the established art style of the studio for consistency and quality purposes. Critiqued other artists' work and gave constructive feedback. Worked alongside the entire development team in an energetic and creative environment. Created a series of rough sketches for review, revision and approval. Produced imaginative illustrations in an efficient and timely manner. Clearly communicated updates and concerns to the appropriate team members and managers. Successfully resolved a range of complex artistic development issues for both artists and team members. Summary Hello there,I'm Xavier Thomas all detail-oriented Laborer  equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing all tasks quickly and with high quality standards in mind. I Mr.Xavier Thomas is a daptable and friendly hard dedicated worker and team player with comprehensive background in crisis communications and media relations management. Analytical and efficient in tash  handling an  completing  assignments. Highly-motivated community service professional skilled at networking, media. Motivated my philantrapy called A.S.S.I.F with non-profit marketing and advertising background and advanced knowledge of B2B marketing, negotiations and branding. outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.Im very d ependable and hard-working laborer with more than 3years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.I m salesman  with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals. Im hands on,hard working,honest,Full of energy,easy going with a great sense of humor,respectable upright man  who's  all for the success an bettering the company an my coworkers for the whole collective. Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. Highlights Highly responsible and reliable Works well under pressure Safety-oriented Concierge duties  Strong communicator Exceptional interpersonal skills  FDA food guidelines awareness Arts and crafts Team building Poised Organized Detail-oriented Meticulous attention to detail Conflict resolution techniques Marketing savvy Dedicated to process improvement Works well under pressure Fluent in English Communicates effectively Driven Charismatic Adaptable and flexible Process development Excellent verbal communication Sales proficiency Accomplishments Assembled product containers and crates. Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels. Packed containers and re-pack damaged containers. Equipment Maintenance Inventory Control Product Inspection Project Planning Maintained daily cleanliness of broiler and fryers. Assisted in maintaining preparation and service areas in a sanitary condition. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Cleaned and organized eating, service and kitchen areas. Cleaned and sterilized equipment and facilities. Executed daily production lists and goals. Greeted each customer with friendly eye contact. Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary. Performed all transactions in a cordial, efficient and professional manner. Placed clean dishes, utensils and cooking equipment in storage areas. Completed an average of 7 Inventory Cleaned facilities at a rate of at least 13 ,000  square feet per hour. Commended for having a perfect attendance for  12  months. Completed 4 projects in 1  years, all on time and at or under budget. Led a crew of 7  general construction laborers. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Customer Interface Sales Customer Service Led successful property-wide effort to reduce energy and water consumption. Grew new product sales 100% in [number] days. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Consistently generated additional revenue through skilled sales techniques. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Education Keneseology an Business , 2020 AntelopeValley Community College － City , State , U.S.A Coursework in Nutrition, Psychology and Communications 3.00 GPA Coursework in Keneseology Coursework in Warehouse Operations Transportation Business  Specialized in Sanitation an heavy Equipment operating   Coursework in Travel and Tourism Hair treatment training Sanitation training Emphasis in being an advanced Learner Communications, English and Journalism coursework Coursework in Buisness Relationships an Mangement Emphasis in people skills Coursework in Environmental Science and Biology Coursework in Communications and Psychology anitation Coursework in Communication and Theater Arts Graduated in 2012 from Oklahomacity,Oklahoma  Continuing school next semester furthering my education High School Diploma ",CONSTRUCTION " CONSTRUCTION EQUIPMENT REPAIRER/ SHOP FOREMAN/ SQUAD LEADER Summary Maurice Madison, a United States Army veteran, offers expertise in property accountability, logistics and configuration management. Highly motivated, with Technical and Mechanical Engineering Support professional. Strong verbal, listening and writing skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes, customer service and supervision. Committed to quality and excellence. Works well with others and with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth. Highlights Athletic Training -Budget planning Marketing Public Relations -Presentations -Resource management Communications -Windows proficiency Facilities Mgmt. -Mac proficiency Office Experience -Planning -Computer Knowledge -Logistics Case Management Research -Microsoft Word Writing -Microsoft Excel Bookkeeping -Microsoft PowerPoint Effective team leader HAZMAT handling Trained in emergency response CPR certified Expertise in hydraulic and pneumatic systems repair Equipment maintenance Small arms weapons specialist Valid Michigan driver's license Fluent in Troubleshooting 6 time combat veteran Accomplishments United States Army Basic Training. United States Army Ordinance School Advanced Individual Training Graduate. United States Army Airborne School Graduate. Army Hazardous Waste Management Certified. Awarded the Army Achievement Medal. Received Global War on Terrorism Service Medal. Personally responsible for over $65 million of command equipment with no deficiencies, losses or damages. Maintained 100% accountability of a large section of equipment worth over $65 million during multiple overseas deployments. Expanded multi-lateral relations with Iraq and Afghanistan to strengthen security and partnership. Experience Construction Equipment Repairer/ Shop Foreman/ Squad Leader August 2001 to March 2015 Company Name - City , State Serves as a heavy construction vehicle repairer mechanic and assisted in the professional development, discipline, and training of soldiers and peers. Oversaw and performed maintenance on construction equipment used for earth moving, grading, compaction, loading, quarrying, mixing, surfacing, pumping and powered bridging. Squad Leader to First Line Supervisor.-Directly supervised, trained, and evaluated 40 personnel, supporting over 2,000 troops in four countries, with an inventory list of 1,500 line items, and material assets valued at $65M including large vehicles). Areas of expertise included personnel management, logistics, and operations. Senior management level, gained considerable responsibility for strategic planning and tactical application. Effective decision-maker in high-pressure environments. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Cashier October 1999 to May 2001 Company Name - City , State Customer service. Applying basic computer skills. Greet customers, account for purchases and accuracy of. customer orders, handle money. Assist in food preparation. Additional job duties include answering questions about. menu items and reviewing restaurant policies and services with customers. Training new employees with hands-on. computer instruction and audio/visual orientation with a hiring manager. Education High School Diploma : 2001 Miami Northwestern Senior High - City , State Additional Information Accomplishments Recipient of multiple awards and Accommodations to include, Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, Army Meritorious Unit Commendation, Army Superior Unit Award, Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Kosovo Campaign Medal, Afghanistan Campaign Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon. Skills audio, Bookkeeping, Budget planning, Case Management, basic computer skills, Computer Knowledge, Conflict Resolution, Counseling, Customer service, Data Entry, Detail oriented, Senior management, First Aid, hiring, instruction, inventory, Leadership Skills, Logistics, Mac, Mgmt, Marketing, mechanic, Microsoft Excel, money, Office, Microsoft PowerPoint, Windows, Microsoft Word, Organizing, personnel, Personnel management, policies, Presentations, problem solver, Problem Solving, Public Relations, Quality Control, Research, strategic planning, Stress management, Supervisor, Teaching, Team-Work, Time Management, Trouble Shooting ",CONSTRUCTION " SENIOR CONSTRUCTION & SAFETY PROJECT MANAGER Summary To obtain a project management, sales / marketing, construction management position where I can fully utilize my education, training and experience while making a significant contribution to the success of my employer. Result oriented professional with over 30 years in construction management, highly developed oral and written communication skills, and a progressive track record of success. Proven ability and effectiveness in construction market, Lease negotiation, budgeting, design, development, and on-going maintenance of sites. Experienced by graduate business degree, professional leadership and community developments. Recognized by management for thoroughness, meeting due dates and being a team player. Skills Microsoft office, Propricer, Timberline, Peoplesoft and Deltek Costpoint Experience 05/2005 to Current Senior Construction & Safety Project Manager Company Name － City , State Responsible for oversight of complex construction projects within the assigned region, including planning, approval and construction. Working hand-in-hand with Equity Developers and Equity Development Partners, Asset Managers, Operations, and general contractors, the Senior Construction Manager to assure the company's equity investment in long-term hold oriented design decisions is executed and construction issues are resolved appropriately. Responsibilities include all construction operations, such as overall budgeting, cost control, construction techniques and product quality. Oversee all aspects of the construction process ensuring that both the health and safety of project plans are implemented and that each project is completed in time. Support all project team members, including Superintendent, and Field Personnel, in the management of safe, profitable projects. Manage site safety and security of project following OSHA guide lines and ensure adherence to safety policies and practices, and created a positive and encouraging work atmosphere. Ensure support personnel working under PM's supervision are fulfilling their duties to progress the project schedule, track production and quantities installed, produce as-built, tap cards, valve cards, restoration drawings, etc. Monitor compliance to all applicable health and safety requirements. Conduct safety meetings, train, and supervise safety audit teams. Thorough review of contract and specifications when awarded new projects. Delegate to support staff to ensure all required submittals, testing requirements, close-out requirements are identified and submitted/completed. Immediately notify supervisor and senior company management personnel when any major problems develop on contracts. Inspect and monitor construction sites to ensure adherence to safety standards, building codes, and specifications. Produce reports required for monthly PM Progress Review Meetings with company executives and CFO. Report to senior management on the profitability of all projects. Produce and negotiate change orders with Project Owners. Manage scheduling and billing of all subcontractor's work. Negotiate changes with subcontractors. Submit monthly billing projections for all projects to the CFO and senior management. Thoroughly review all material invoices for the projects. Check all subcontractor invoices when received. Interface with client safety & health department on site safety & health issues and coordinate preventable measures. Conduct New Employee Site Safety Orientation and provide training. Set up and maintain positive cash flow on all projects. Ensure monthly invoices and submissions to the owner are submitted at the time required in the specifications. Verify we are being paid by the owner on all items for which the subcontractor is billing. Also, verify subcontractor's cost is properly entered and ensure accuracy of the invoice. Investigate all safety incidents, conduct root cause analysis and provide appropriate reporting. Participate in safety planning meetings with regional managers and other company professionals. Develop and implemented site safety orientation required for site access. Participate in required meetings (owner meetings, in-house progress meetings, subcontractor meetings). Prepare project letters and other correspondence. Thoroughly review any correspondence produced by project support staff prior to its distribution. Support the company's safety program, including attendance at weekly safety meetings. Assist estimating with the review and bidding of new projects. Ensure that any job delays that occur on my projects which are outside our control are documented for possible future claim to the owner. 02/1991 to 05/2005 Senior Project Manager Company Name － City , State Provided in-depth analysis of the top five multi million dollars contracts with the Federal Government. Report to the President of operations; oversee contract that included CP (Cost plus), T&M (Time and Material), CPFF (Cost plus fixed fee) IDIQ (Indefinite Delivery Indefinite Quantity) and CPAF (Cost plus award fee). Subcontractor invoices and contracts modifications. Provided complex financial reporting for program review by upper level management. Ensured company and subcontractors are in compliance with all applicable laws and regulations. Reduced staff training fees by thousands of dollars each year by introducing in-house training versus external contract training. Oversee both direct and non-labor expenditures while providing financial guideline to project managers. Preparation of project close out packages and dramatically streamline operations and inventory. Management of on-site personnel, Worked alongside personnel through project completion. Initiated projects based on customer orders and identification of system deficiencies. Managed and researched commitment /obligation information to ensure the timely and accurate financial data. Responsible for providing financial planning and budgeting. Performed analysis and prepared reports in order to ensure that contracts are within negotiated budget and client Cost control guidelines, Audited and compliance control method implementation. Reviewed projects with Architects and investors. Planned and successfully managed the pricing of small and large complex multi-year contract that included direct labor, fringe, corporate and site overhead, G&A cost and fee. 10/1984 to 02/1991 Operations Manager Company Name － City , State Led construction group that included managers, supporting staff associates in operating several construction project that included painting, Apartment building renovations and hotels projects worth about $20 million dollars of contracts. Evaluated projects performance factors, performed on site property inspections and reported on findings, performed field inspection for on- going projects and reviewed budget allocations to assist project managers in decision makings to avoid projects overrun. Monitored compliance to all applicable health and safety requirements. Ensured Adherence to safety policies and practices, and created a positive and encouraging work atmosphere. Conducted safety meetings, trained, and supervised safety audit teams. Estimated projects with line item estimates created in excel workbook. Responsible for visiting job sites and following OSHA approved site safety plan. Significantly improved investor reporting by development and implementation of compliance tracking system. Inspection for building departments, punch list creation and completion. Managed site safety and security of project following OSHA guide lines. Scrutinized submitted time sheet from sub-contractors for accuracy. Conducted property site visits, reviewed third party inspection reports and provided technical assistance. Ensured that insurance payments and renewal are paid on time for new and on-going projects. Evaluated projects performance factors. Ensured that all construction projects achieve or exceeded the projected time. Closed out projects on a timely basis and coordinated / prepared final billing. Developed projects tracking system. Analyzed job cost and risk management effectively. Responsible for weekly safety audits and developing safety summaries, reporting directly to upper management. Updated weekly time sheet and briefing of progress report with Micro soft outlook slide to Management. Budgeting, construction disbursements, resolving and ensuring full financial compliance. Education and Training 1984 Bachelors of Science : Marketing Southeastern University － State Marketing 1986 Masters of Business Administration : Finance Southeastern University － State Finance Member: American Painting and Decorators of America. Certification: * Blue print reading certification * OSHA Certification Skills streamline, billing, Blue print reading, Budgeting, budget, building codes, cash flow, Construction Manager, contracts, Cost control, client, Delivery, staff training, Equity, estimating, senior management, financial, financial planning, financial reporting, Government, Inspection, Inspect, insurance, inventory, letters, Meetings, access, excel, Microsoft office, outlook, Painting, Peoplesoft, Personnel, policies, pricing, Progress, project plans, quality, renovations, reporting, risk management, Safety, scheduling, supervisor, supervision, technical assistance, Timberline Activities and Honors Construction Industry Research and Information Association  ( CIRIA ) American Painting and Decorators of America. American Council for Construction Education ( ACCE ) ",CONSTRUCTION " CONSTRUCTION MANAGER / PROJECT COORDINATOR / INSPECTOR Summary To demonstrate my architectural and construction management skills, which will help contribute to an organization's success. Skills Paradox, Microsoft Office Suite Work History Company Name Company Name Experience 01/1995 to 01/2001 Construction Manager / Project Coordinator / Inspector Company Name － City , State Maintained management information system to provide data essential to planning and control of project development. Scheduled, monitored and reported on the progress of approximately 90 assigned projects. Ensured adherence to time schedules and compliance with contracts requirements. Responded to all contractors' correspondence on behalf of the agency. Monitored the contractor' performance, quality and work progress. Ensured compliance with plans and specification for construction projects. Reviewed and identified any necessary changes to the contract based on field conditions. Provided technical guidance to the development staff. Maintained accurate records and subsequent authorization of payments. 02/1989 to 02/1994 Resident Engineer/Construction Proj Mgr Company Name － City , State Special Projects Unit Construction Manager Supervised reconstruction/restoration of $8 million NYC recreational center. Managed approximately 15-20 jobs simultaneously. Coordinated and inspected contractor work daily. Conducted weekly site coordination meetings and monthly progress meetings. Coordinated contractor work between local utility companies and City agencies. Negotiated all change order work and authorized contractor payments. Managed interpretation of blueprints and specifications for project contracts. Established job specifications and established project goals and procedures. Ensured projects' compliance with applicable New York City rules and regulations. Evaluated and approved contractors' monthly payments. 01/1989 Architectural Assistant Company Name － City , State Prepared construction documents and presentation drawings to support on-going projects. Supported all aspects of client service. 01/1988 General Office Assistance / Drafter Company Name － City , State Assisted in development of bids and proposals presentations for clients' review. Prepared construction documents to support on-going projects. Education and Training May 2016 Masters : Historic Preservation Pratt Institute Historic Preservation Bachelor of Science : Architecture City College of New York - School of Architecture Architecture Asbestos Supervisor Certificate Lead Inspector Certificate ATI - Asbestos & Lead Training Institute － City , State Institute of Design － City , State Perspective and Rendering Certificate International Design Seminar, Poltechnico of Milan, Italy Certificate Mechanics Institute － City , State Activities and Honors Professional Women in Construction (PWC) Languages Bi-lingual in Spanish and English. Skills ADA, agency, blueprints, Bi, Construction Manager, contracts, client, clients, Excellent customer service, Fluent in English, English, Inspector, interpretation, meetings, Microsoft Office Suite, management information system, Paradox, presentations, progress, project development, project management, proposals, quality, Rendering, Spanish, specification, Supervisor, Team player, verbal communication skills, written ",CONSTRUCTION " SENIOR FACILITIES AND CONSTRUCTION PROJECT MANAGER Summary Thirty years experience as Manager and Director of Facilities, Project and Construction Management in various challenging environments; twenty two in Higher Education. *Successful at managing Facilities, Ops & Systems, M&O and Capital Budgets, Assets, Staffing and Bargaining Agreements. *Responsible for 600 acres of property, 150 buildings, 60 Union skilled technical & maintenance staff, budget managers, construction & maintenance managers, grounds and horticulture, custodial staff, transportation & fleet managers, shipping & receiving staff, post office managers, sustainability staff and business managers. *Developed and maintained high standards of discretion, integrity, communication, leadership, life safety & building code compliance, staff, student and faculty safety training and OSHA compliance *Proven team building skills, quality personnel acquisition, effective success at administering progressive discipline in union environments, able to create positive organizational change where required and as directed. Professional Development and Skills *Facilities Management Professional, FMP and Certified Project Manager *Facilities and Technology Management *Electrical Engineering Technology *Construction Management *Licensed Master Electrician *Certified Advanced Fire and Security Alarm Designer *Certified in Fiber Optics and Network Connectivity *Supervision, Effective Communication and Team Building Certifications *Technical Strengths Include; Electrical, Fire & Security, Fire Suppression Systems, Life Safety Systems, HVAC Mechanical Systems, Boilers, Infrastructure Management, Sustainability and Energy Management, AutoCAD, GIS ArcView, MS Office & Project, Computerized Maintenance Management Programs. *Certified in Code Compliance (Structural, Gas, Fire, Electrical, Plumbing, Energy, Life Safety, NFPA and Building Codes) *Property inspection, analysis, acquisition, development, planning, zoning and construction management. Experience 08/2015 to Current Senior Facilities and Construction Project Manager Company Name － City , State Manage multi-discipline construction, maintenance and life safety projects. Manage technical support staff, contractors, energy providers, life safety & building codes compliance, service contract & project negotiations, professional consulting firms and various State, City and Federal regulatory agencies. Roosevelt Island, Manhattan, NY, is a residential community of 15,000 people. There are 147 acres of property with various types and occupancies, such as; public schools, Cornell University, business, athletic facilities, performing arts and residential. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Researched additional property and space for development in accordance with organization objectives. Planned strategy and applied tactical measures to ensure the efficient management of assets and resources. Directed a facilities staff including; trade supervisors, project managers, procurement office, budget management & business office, accounts payable and a skilled union trade staff of 60. Directed construction, renovations, repair, energy management, operations and special events for 150 buildings totaling 2 + million sq. ft. and 600 acres of property. 01/2012 to 01/2015 Director of Buildings Company Name － City , State Maintain a courteous, diplomatic and professional demeanor while maintaining good relationships with all personnel, both internal and external to the organization. Professional experience with vendor negotiations, project design, budgeting and project construction. Manage utility costs and usage; Natural Gas, Propane, Electricity Commodity & Delivery, Telephone, Water and Waste Water. Annual budgeting for capital expenditures, construction, maintenance and operations. Annual $10 million budget). Member of Senior Administrative Teams, such as; Union Bargaining Units Negotiations, Drug Task Force, Emergency Management, Mass Casualty Incident Management, Master Plan Development and Campus Life Safety. 01/2007 to 01/2008 Project Manager and Estimator Company Name － City , State Estimated electric projects with values from $25,000 through $2,000,000. Including; high voltage, HVAC control, electrical distribution, BMS, emergency power, data center, fiber optic, fire alarm, security alarm and card access. 01/1998 to 01/1999 Facilities and Maintenance Manager Company Name － City , State Managed and supervised facilities and plant operations, repairs, renovation projects and maintenance. 01/1994 to 01/2012 Assistant Director of Buildings and Grounds Company Name － City , State Managed all facets of the supervision, management and operations related to construction, maintenance and operations. Including; Life Safety systems, fire alarm, security alarm, surveillance, building envelopes, energy management systems, electrical & HVAC systems, plumbing, sustainability and alternative energy projects, environmental services, recycling and codes compliance with state, city and federal agencies. Infrastructure management of; water and sewer systems, 13,200 volt and secondary electrical systems, fiber optic and IT systems, fire suppression systems and safe roads & walks. Union trades management, supervision and bargaining unit negotiations. 01/1990 to 01/1994 Lead Electrician Company Name － City , State Project examples: NY State Prison, Tire Recycling Plant, Re-activated Carbon Plant, Waste Water Treatment Center for the City of New York. 01/1986 to 01/1990 Lead Electrician & Business Manager Company Name － City , State 01/1983 to 01/1986 Apprentice and Journeyman Electrician Company Name － City , State Commercial, Industrial and Residential Systems. 01/1979 to 01/1983 Air-Base Ground Defense Company Name － City , State Military Police, Leadership Positions, Honorable Discharge as an E-4 Sergeant. Education and Training 2015 Facilities and Technology Management : Electrical Engineering Technology Empire State College Dutchess Community College Electrical Engineering Technology 2013 FMP - Facilities Management Professional - International Facilities Management Association at Boston University 1982 Electricity-Electrical Construction and Maintenance - Mohawk Valley Community College Skills accounts payable, Administrative, arts, budget management, budgeting, budget, building codes, capital expenditures, consulting, Delivery, electrical systems, energy management, special events, Facilities Management, HVAC, Leadership, access, office, Natural Gas, Negotiations, personnel, Plan Development, plumbing, Police, procurement, project design, renovation, renovations, repairs, Safety, strategy, supervision, technical support, Telephone, Water Treatment ",CONSTRUCTION " ADMINISTRATIVE ASSOCIATE II, CONSTRUCTION MANAGEMENT DEPARTMENT Professional Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.   Summary of Skills Professional verbal and written communication Type 80+ wpm Strong analytical and organizational skills Excellent interpersonal skills Professional phone manner and office etiquette Schedule management Self-starter Employee training and development Microsoft Office proficiency Meticulous attention to detail Results-oriented Self-directed Spreadsheet development Deadline-oriented Staff motivation Time management Professional and mature Strong problem solver Resourceful Strong interpersonal skills Understands grammar Proofreading Mail management Meeting planning Legal administrative support Detailed meeting minutes Work Experience Administrative Associate II, Construction Management Department 09/2015 to Current Company Name City , State •Provide administrative and secretarial support to the Department Chair, students, faculty, industry advisory board members, and the public. •Supervision of Student Assistants and adviser to both grad students and assistants. •Maintain documentations necessary to the Construction Management Department. •Manage calls to the main departmental phone number. •Maintain excellent customer service within the office for both students and parents. •Establish rapport with business professionals, representing the department and KSU in a professional manner. •Email, phone, staff/faculty and departmental communications, as well as contact with local public school educators and administration. •Generate purchases and payments. •Set-up courses and prerequisites in Banner, and help students at the time of registration. •Assist project staff/faculty in preparation of institutes and workshops •Manage supply inventory. •Manage departmental records. •Assist with technology. •Assist in organizing special events as needed throughout the year, including annual fundraiser for the department. •Manage Department Chair's calendar. •Order catering needed for any departmental events or meetings. •Create minutes and agendas for meetings. •Utilize programs such as Works, Owl Express, Owl Pay, and SAS for procurement needs for the department. •Organizes and submit payment requests to the SPSU Foundation via KSU. •Maintain ongoing list of those with door passes for new KSU door swipe process for department. •Provide information on the Construction Management program to prospective students and parents. •Handle all correspondence for department chair. •Assist faculty, students, and industry advisory board members to arrange internships and job placement. •Budgeting, supply purchasing, meeting minutes, researching and reporting as directed by department chair. •Travel arrangements for students, faculty and staff for competitions held throughout the year. •Appointment setting for academic advising between faculty and students. •Manage the department chair's calendar. •Coordinate fund-raising events, including invitations, locations, menus, prizes, audio visual needs, thank you notes, and other details. •Arrange work requests for Information Technology needs and other facility repairs. •Provide typing and secretarial support to the department chair and faculty. •Maintain filing system. •Work with other departments in a cooperative manner. •Hire and processes paperwork for student assistants. •Coordinate departmental meetings; attend and prepare minutes for distribution. •Maintain departmental files and documents including databases, part-time faculty, staff, administrative reports and departmental publications. •Assist with all faculty job searches including making travel arrangements for applicants. Design electronic file systems and maintained electronic and paper files. Serve as central point of contact for all outside vendors needing to gain access to the building. Plan meetings and prepared conference rooms. Write reports and correspondence from dictation and handwritten notes. Disperse incoming mail to correct recipients throughout the department. Facilitate working relationships with co-tenants and building management. Organize files, develop spreadsheets, fax reports and scan documents. Manage the day-to-day calendar for the Department Chair. Properly route agreements, contracts and invoices through the signature process. Receive and distribute faxes and mail in a timely manner. Receive and screen a high volume of internal and external communications, including email and mail. Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists. Draft meeting agendas, supply advance materials and execute follow-up for meetings and team conferences. •Assist the Dean's secretary in collecting documents and signature for re-appointments, pre and post tenure, and tenure and promotion reviews. Office Manager 08/2014 to 04/2015 Company Name City , State Generating updated property information utilizing documentation from field representatives. Data Entry using AssessPro Software. Discerning sketches and data from Data Collectors and determining accurate data for property cards for various townships and cities in New England. Managing shipment of period mail-outs to tax payers and assuring on-time shipments of documents. Scheduling appointments for tax payers for Revaluation appointments in their home as well as informal hearings in the various municipalities of Rhode Island. Assuring the office is kept in a professional manner and organizing phone lists, supply requests and receiving shipments as necessary. Receiving calls and assisting callers with questions or directing them to the appropriate party. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Receptionist, Client Services, Tax/Lien Researcher 12/2012 to 08/2014 Company Name City , State Facilitated working relationships with co-tenants and building management. Supplied key cards and building access to employees and visitors. Planned meetings and prepared conference rooms. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Shipping Coordinator 07/2010 to 08/2012 Company Name City , State Processed Internet based orders for customers all over the United States and utilize Endicia for shipment. processing. Prepared and shipped large orders to stores in the US and Canada. Kept shipping area organized for. efficiency. Ordered printing supplies as needed. Solely responsible for daily outgoing shipments of all Internet. based orders for this privately owned company. Website and Social Media Manger 12/2009 to 07/2012 Company Name City , State Manage the website for the Song of Atlanta Show chorus as well as their Facebook, MySpace, YouTube &. LinkedIn social media sites. Receptionist 10/2008 to 10/2009 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Administrative Assistant/Receptionist Morris/Hardwick/Schneider Post Closer 10/2005 to 10/2007 Company Name City , State Began as the professional receptionist and was promoted to Disburser/Post Closer. As Receptionist, duties included receiving all incoming calls and transferring appropriately, receiving guests and clients. Maintaining lobby area and kept conference rooms in order. As Disburser, disbursed all real estate closing files that have been closed in our office to include sending out checks, entering appropriate information in our database, scanning files, putting files in appropriate record keeping order, using Softpro to track documents, and taking care of post-closing requests. I also was responsible for ordering supplies and organizing conference rooms for closings, notarizing documents, and working with Managing attorney on any special office projects as needed. Ascertained that all legal documents were properly signed & dated, scanned documents, shipped packets to appropriate parties, filed and maintained paperwork, work with clients to retrieve important documents, admin duties as needed. For more detailed information and additional work history including endorsements and recommendations, please visit my Professional LinkedIn Page: www.linkedin.com/in/tammyammy. Education GED & Adult High School Diploma 1983 Dekalb Community College City , State , USA Skills Executive Management Support Microsoft Outlook Multi-Task Management Organizational Skills Telephone Skills Time Management ",CONSTRUCTION " ASSISTANT PROJECT MANAGER/DESIGN BUILD CONSTRUCTION COORDINATOR Summary Highly motivated Civil Engineer with 16 years of experience working for one of North America's largest and most respected construction and engineering organizations with revenues of more than $11 billion and consistently ranking among the top five contractors by Engineering News-Record. My experience with Kiewit has prepared me to successfully plan and execute projects while promoting safety, quality, schedule, and cost performance. My career experience ranges from construction design coordinator on a multi billion dollar design build project, to on-site project engineering and project management for self-performing heavy civil construction work ranging from $545 million to $3.1 million dollars. Excellent communicator skilled in construction means and methods, cost controls, scheduling, claims analysis and contract administration. As the Field Engineer and Project Controls Manager on one of the largest design-build project in Maryland she manages approximately 1,000 WBS activities on a P6 schedule. Even after a six month delay in the award of the project the project will be substantially complete on the original completion date. Clara coordinates on a daily basis, incoming and outgoing correspondence, a cost loaded CPM, RFIs, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date. Highlights Hard Dollar Estimating Training Expedition Centric Viewpoint Constructware Accomplishments Sixteen years of experience working for one of North America's largest and most respected construction and engineering organizations. Responsible for the successful strategy, development and execution of time related impact analysis resulting in a $2.6 million net change to the contract. Even after a six month delay in the award of the project, the project was substantially complete on the original completion date. Responsible for the development and execution of a dirt flow impact analysis resulting in a $2 million net change to the contract. Developed a successful plan to rephase the bridge construction on a highly traveled weather-damaged interstate so that the traffic could be shifted onto the new construction prior to the winter season. Project controls Manager for all document control and as-built deliverables for over 200 miles of Fiber Optic Network Installation. Experience 09/2013 to Current Assistant Project Manager/Design Build Construction Coordinator Company Name － City , State 06/2011 to 09/2013 Project Contract Administration Manager Company Name － City , State Intercounty Connector-Segment B | $550 million | Maryland State Highway Administration (MDSHA) consisted of the construction of seven miles of new six-lane toll road. The work included 2.4 million cy of excavation, 1.7 million cy of embankment, 500,000 sy of new pavement section, 65,000 sy of MSE walls, over 80,000 LF of drainage, and 15 bridges totaling over 600,000 sf of deck with bridge spans reaching up to 207 lf.   Evaluated and mitigated cost for both the owner and contractor when changes occurred to the design-build contract Negotiated change orders up to $2.6 million Oversaw project controls on one of the largest design-build projects in Maryland Managed approximately 1,000 WBS activities on a P6 schedule Coordinated incoming and outgoing correspondence, a cost loaded CPM, RFI's, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date 03/2008 to 06/2011 Structures Project Engineer Company Name － City , State I-95/I-495 Interchange at Telegraph Road | $256 million | VDOT consists of the recontruction of I-495 interchange at Telegraph Road in Alexandria. The work included 500,000 cy of excavation, 321,000 sf of new pavement, 39,000 lf of drainage, 400,000 sy of base and overlays, 23 retaining and MSE walls, 4 soundwalls, 11 AASHTO/Steel girder ramps/bridges totaling 380,000 sf of deck, 5 box culvert extensions.   Overall direction, safety, quality, schedule, and cost performance of structural operations Planned and executed work procedures and coordinated various phases of construction for bridge widenings Designed all substructure and superstructure formwork for the multi-phased bridges Prepared job const projections, reviewed and approved pay estimates and invoices Procured and coordinated delivery for all structural materials Negotiated $2 million dollar net change to the project Oversaw project close out 08/2007 to 03/2008 Estimator Company Name － City , State 03/2007 to 03/2008 Structures Superintendent/Design Coordinator Company Name － City , State Design Build I-95 Widening and Reconstruction | $170 million | Florida Department of Transportation (FDOT) DISTRICT 5 consists of widening 10 miles of the existing I-95 four lane interstate highway to a six lane interstate highway in Brevard County FL. The work consisted of 15,000 lf of 18"" concrete pile, 2,500 c of structures concrete, 2,900 lf of AASHTO girders, 50,000 lf of median storm drain pipe and 174,000 lf of underdrain. Overall excavation to embankment was in excess of 585,000 cy along with 435,000 sy of stabilization and 280,000 sy of optional base.   Oversaw design coordination of 3 design build bridge widenings Developed best means and methods to construct this challenging project Supervised the construction of the bridge widenings and planned and executed work plans and coordinated the various phases of construction. 08/2004 to 03/2007 Structures Superintendent Company Name － City , State Western Beltway Project | $56.2 million | Florida Turnpike Authority consists of the construction of 7 AASHTO bridges, 2 bridge overpasses, 2 Signature soundwalls, 6 ramp toll facilities, 2 mainline toll plazas, grading of approximately 2.5M cy of dirt, asphalt paving, drainage, as well as electrical and signage work.   Created 90 day and 3 week schedules for all structures operations Supervised the construction of the AASHTO bridges and signature walls with over 100,000 manhours accident free. Planned and executed all structural field operations 09/2001 to 12/2004 Stations Project Engineer Company Name － City , State Douglas Line Renovation Project | $351 million | Chicago Transit Authority consisted of the renovation of six elevated train stations, 2 at-grade stations and 5 miles of track.   Oversight and coordination of 15 subcontractors on the architectural elements within the passenger stations Drafted subcontracts and material contracts for the project Responsible for the review and approval of pay estimates and invoices Quality Control over the final work product Prepared submittals and RFI's Procured permits from the City of Chicago Building Department Negotiated change orders 12/2002 to 08/2004 Structures Office/Field Engineer Company Name － City , State Dublin I-16 | $10.1 million | Georgia Department of Transportation (GDOT)   08/2000 to 09/2001 Field Superintendent/Project Controls Manager Company Name － City , State Level 3 Communications Fiber Optic Network Project | $41.5 million | Level3 Installation from Atlanta, GA to Birmingham, AL   Coordinated and scheduled subcontractor operations for trenching, directional boring, and equipment installation for over 150 miles Prepared weekly construction status reports Acting client representative for private property acquisitions and obtaining easements Verification of installed quantities for invoice approval and payment; equipment purchase and coordination of delivery for on time installation Managed all document control and as-built turnover to the client for the entire project from Florida to North Carolina 08/1999 to 08/2000 Field Engineer Company Name － City , State Howard Street Track Reconstruction | $3.1 million | City of Baltimore Light Rail and O'Donnell Street Viaduct | $10.3 million | Maryland Department of Transportation.   On site quality control inspection for the horizontal vertical rail alignment Production of progress updates for the client Quality Control and oversight of self perform crews pouring bridge decks Education 1999 B.S : Civil Engineering University of Kentucky － City , State , US Civil Engineering Clara Newsom Assistant Project Manager Skills bridges, contracts, delivery, direction, Engineer, framing, HVAC, lighting, managing, materials, access, 3.1, Network Installation, painting, plumbing, procurement, project plans, quality, quality control, safety, sound, supervising, supervision, Transportation, Type III, Type II, utilities ",CONSTRUCTION " DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION Executive Profile A leader working in a large integrated academic medical center (www.uwhealth.org) focused on integrated business planning and facility design and development driven by operational improvement and teamwork. Experienced in all aspects of facility support and construction. Skill Highlights Health care business planning Experience in all aspects of health care support services Team leader in process improvement combined with facility design Full design, construction and implementation planning for new hospital development Management of integrated staff of design and construction professionals Boundary spanning professional Management of large capital budgets Contract development and negotiation for multiple project delivery methods Hospital acquisition due diligence Integrated facility planning across multiple organizations Core Accomplishments UW Health at the American Center - Fifty bed orthopedic hospital with integrated clinics, and health and wellness center. 500,000 square feet, August 2015 opening American Family Children's Hospital - Eighty bed full service pediatric hospital with NICU, PICU and Pediatric Oncology. Full complement of outpatient services including imaging center, 280,000 square feet, 2007 opening with an additional vertical expansion of 54,000 square feet (www.uwhealthkids.org) UW Health Rehab Hospital - Fifty beds to support the orthopedic hospital, September 2015 opening Integrated design and construction management departments to increase economies of scale and increase customer responsiveness professionalism Managed over $1 billion in construction projects Professional Experience June 2012 to Current Company Name City , State Director Facilities Planning, Design and Construction Directed complete Facility Master plan including system wide, cross entity planning for all existing facilities and green field site analysis Directed the planning, systems improvement teams, design and construction acquisition process, for a new orthopedic hospital and associated rehab hospital Led the integration of construction, interiors, art, drafting, planning and design teams Initiated the development of a cross entity business planning assessment process for capital projects July 1996 to May 2012 Company Name City , State Director Facilities Planning Managed $800+ million in capital projects with some annual budgets exceeding $100 million including co-leading the construction of a 80 bed pediatric hospital. Incorporated Lean process improvement methods in design of the facilities projects. Developed and implemented a five - year facility master plan. Assisted in hospital wide strategic planning initiatives with respect to facility demand. Implemented capital project budget development, budget tracking, project management and accounting system, Strata Cap and Strata Track. Implemented multiple project delivery method RFPs and contractual documents including the consolidation of all fiscal year design and engineering work in to one master contract. Negotiated all A/E and construction contracts. Managed all aspects of real estate development including property acquisition, lease negotiations and municipal approval processes Primary liaison with UW Madison School of Medicine, campus planning and construction group and local communities for development issues. January 1986 to January 1996 Company Name City , State Planning Coordinator Coordinated the analysis, development and implementation of clinical programs and capital projects. Coordinated projects with campus and state project managers. Performed “CON” analysis for capital projects. Assisted in the development of a quasi - private “public authority” capital project system to meet State of Wisconsin accountability requirements including the creation of the commercial bond issue to finance projects. Managed capital equipment project budgets in excess of $500,000 annually. Created an institutional wide database for all Hospital space and an MS Access database for all leased space. Education 1994 UNIVERSITY OF WISCONSIN - Milwaukee City , State , US Masters : Business Administration GPA: GPA: 3.75 Business Administration GPA: 3.75 ANTIOCH COLLEGE City , State , USA Bachelor of Arts : Biology/Psychology Biology/Psychology Personal Information Single. One 27 year old daughter. Excellent health. Hobbies include international biking, travel and photography. Skills Academic medical center cultural awareness All aspects of health care construction Business planning and product line development, marketing analysis Budget development, conceptual design, consulting management, contract management, contracts development, database design and development Interior design Real estate acquisition and leasing. Hospital acquisition due diligence Additional Information Chair, International Board of Amigos de las Americas, Houston, TX. Member of Executive Committee, Strategic Planning Committee and Finance Committee of the International Board. $4.5 million budget Founder, local board member, and Past President, Wisconsin Chapter of Amigos de las Americas, a not for profit organization that sponsors young adult volunteer service work in Latin America. International Board Member Board member Working Capital for Community Needs, Madison WI a micro-finance bank like not for profit with a$13 million portfolio in Latin America Vice President Aloha Days, Incorporated a non-profit organization dedicated to promoting volleyball and volleyball facilities in the Madison area. Professional Affiliations Past President of the Greater Madison Area Health Management System Society. Member, American Society of Health Care Executives ",CONSTRUCTION " STAFF SERGEANT (E-5), PAVEMENT & CONSTRUCTION EQUIPMENT CRAFTSMAN Summary Solutions-focused, versatile management professional veteran offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 8-year career in the United States Air Force. Effective communicator who quickly masters new roles and technologies to achieve positive results.   Experience Staff Sergeant (E-5), Pavement & Construction Equipment Craftsman 12/2012 to Current Company Name City , State General Project Manager: Managed various projects and necessary personnel, to include but not limited to, removal/replacement of dilapidated asphalt roads, removal/replacement of upheaved concrete sidewalk. Airfield Repair Project Lead : Effectively lead 12 personnel in repairing 267 airfield concrete spalls securing the Air Traffic Control Movement Area for Minot AFB B-52 bombers. Snow Shift Leader : Supervised 15 military and civilian personnel/managed 16 million dollar equipment fleet in clearing 1.8 million square feet of airfield pavements, 76 miles of base roadways, 2.1 million square yards of pavements. Reporting Official : Tasked with writing annual performance reports and biannual feedback reports for 3 personnel as well as promoting compliance with all USAF rules and regulations. Antiterrorism/Force Protection (AT/FP) Barrier Plan Program Manager : Guided 13 equipment operators in hauling/placing 517 vehicle barriers safeguarding 55 mission critical facilities.Overhauled AT/FP Barrier Plan as construction and new facilities altered the layout of Minot AFB. Lock Out Tag Out Manager : Successfully revamped program and trained 53 personnel on proper procedures and regulations. Snow School Instructor : Instructed interdepartmental, annual snow school for up to 56 career-augmented personnel. Trained personnel on proper equipment operating techniques, proper safety protocol and snow removal priorities. Senior Airman (E-4), Electrical Power Production Journeyman 06/2010 to 08/2012 Company Name City , State Project Leader : Led work crews in installing and maintaining all power generation equipment, responsible for $5.2 million in equipment supporting critical facilities for 1 Special Operations Wing, Head Quarters AFSOC and 38 tenant units under direct supervision. Shop Logistic Inventory Manager : Maintained accountability on over 10,000 dollars of essential parts for mission critical generator power production assets. Conducted weekly inventory count and ordered parts as needed. Secured fund availability by reporting shop stock records to leadership, to enable decisions on parts funding. Quality Assurance Program : Managed generator quality assurance program, found and corrected over 25 discrepancies providing oversight for over $650 thousand dollars worth of assets. CPR/AED Instructor : Conducted monthly American Heart Association CPR/AED classes preparing over 300 personnel for contingency. CES Booster Club Member : Organized booster club and volunteered in executing various fundraisers culminating in over 10 thousand dollars for the support of squadron morale events. Senior Airman (E-4), Electrical Power Production Journeyman 01/2011 to 07/2011 Company Name City , State Deployed to Special Operations Central Command at Macdill AFB, FL (Forward deployed to Amman Jordan) Power Production Journeyman : Repaired three generators saving the Special Forces unit 125,000 dollars and preparing the generators for rapid deployment. Relentless work ethic enabled the engineering team to complete over 300 work orders on compound facilities valued at 15.2 million dollars. Awarded Joint Commendation Medal : Facilitated troop movements for 58 high value personnel and installed two generators for the Multi-National exercise Early Victor. Directly contributed to the successful training of Special Forces leadership and teams from three different countries. Airman First Class (E-3), Electrical Power Production Apprentice 06/2007 to 06/2010 Company Name City , State Equipment Operation & Maintenance : Installs, operates and maintains 37 permanently installed/46 mobile generators, including 2.8 Mega Watt power plant. Provides comprehensive customer training of emergency generator operations and automatic transfer panels (ATP). Performs preventive maintenance inspections on ATPs, aircraft arresting systems (AAS) and Barrier Arresting Kits. Valuable member of Prime Base Engineer Emergency Force team and AEF Enabler; worldwide deployable. Safety Program Monitor : Monitored shops safety program; completed and corrected spot inspections. Zero wing safety inspection right ups Airman First Class (E-3), Electrical Power Production Apprentice 06/2008 to 01/2009 Company Name City , State Electrical Power Production Apprentice : Maintained 277 generators with automatic transfer panels and seven Aircraft Arresting Systems valued at $16 million dollars in critical equipment. Critical member of construction and install of two permanent BAK-12 systems valued $2 million dollars while eliminating $36 thousand dollars contractor costs. Airman Basic (E-1), Basic Military Training & Electrical Power Production Technical Training 01/2007 to 06/2007 Company Name City , State Electrical Power Production Apprentice :Developed basic knowledge of: Installing, operating, and modifying electrical generators, power production plants and equipment, and aircraft arresting systems. Skills Generator Operation & Maintenance Skills including Automatic Transfer Switches and Aircraft Arresting Systems   Extensive knowledge of equipment operation including: Ability to troubleshoot and fix generators of all brands and sizes Advanced capability to install generators automatic transfer panels and Aircraft Arresting Systems Great skill in tracing circuits to figure out solutions for electronic problems. Ability to figure out load bearing equipment for the right generator size.   Equipment Operation & Maintenance Skills with extensive knowledge of equipment operation including:   Airfield Front Mounted Rollover Plow Duel Drum Steel Wheel Roller Sheep's Foot Roller Airfield Front Mounted Snow Blower Dump Truck-Single Drum Steel Wheel Roller Airfield 18' Front Mounted Snow Removal Broom Excavator-Skid steer Loader w/ Attachments Airfield 20' Front Mounted Snow Removal Plow Grader Street Sweeper Backhoe Loader Industrial Tractor Trencher Bulldozer Pneumatic Roller Water Truck Crane-Scoop Loader Rigid Pavement Installation & Repair Skills   Extensive knowledge of concrete operations from start to finish including:   Excavation of existing material and/or degraded concrete Laying subgrade and base course with proper compaction techniques Setting aluminum forms (both rigid and flexible)/setting wood forms -Preparing to pour and pouring concrete Finishing concrete with a full range of hand and power tools Landscaping the surrounding area and cleaning the work site Flexible Pavement Installation & Repair Skills   Extensive knowledge of asphalt operations from start to finish including : Removing degraded asphalt and/or existing material Preparing subgrade and base course. Paving with hot mix via paver/grader/by hand Paving with cold mix Rolling with both pneumatic tire rollers and steel wheel rollers. Landscaping the surrounding area and cleaning the work site Snow Removal Operations. Extensive knowledge of snow removal operations including: Snow removal from active airfields to ensure safety of all incoming and outgoing flights. Providing snow removal from parking lots and neighborhoods to ensure safe travel for 11.6 thousand base personnel.   Communication Skills   Excellent leadership ability and overall group instruction Project estimation and planning aptitude Excellent public speaking ability Superior technical writing capability Program design and management Education Associate of Applied Science : Construction Technology 2014 Community College of the Air Force City , State   Airman Leadership School, ( Commandant Award Winner)   Minot AFB, ND Feb 2013 - March 2013 Classes included Leadership & Management, Managerial Communications, Military Studies, and Total Quality Management. Awarded Commandant Award for outstanding leadership ability . Civil Engineering Silver Flag Training Program   Tyndall AFB, FL April 2014 Tasked with airfield damage repair during a week-long field exercise to simulate establishing and running a fully operational base in a contingency environment. Pavement & Construction Equipment Career Development Course , Minot AFB, ND December 2012 – Feb 2013 Career Development Courses are designed to improve upon the basic skill and knowledge learned during Technical Training across a wide spectrum of subjects pertaining to the Pavement & Construction Equipment career field. Pavement & Construction Equipment Technical Training   Ft. Leonard Wood, MO September 2008 - April 2009 Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field. Associate of Applied Science : Electrical and Mechanical Technology 2014 Community College of the Air Force City , State Troubleshooting Electrical Power Generation Equipment Course   Sheppard AFB, TX September 2009 This program covers the advanced fundamentals of troubleshooting and tracing circuits in all power generation equipment. Contingency Power Generation and Force Bedown Course   Sheppard AFB, TX December 2011 This program covers all contingency generator and power plant operations in a deployed environment. Electrical Power Production Career Development Course   Hickam AFB, HI July 2007– July2008 Career Development Courses are designed to improve upon the basic skill and knowledge learned during technical training across a wide spectrum of subjects pertaining to the career field. Electrical Power Production Technical Training Sheppard AFB, TX March 2007 - June 2007 Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field. Basic Military Training Lackland AFB TX January 2007 – March 2007 Learned foundation of military culture, military bearing, discipline and USAF history. Awards 1. Joint Service Commendation Medal 2. Air Force Achievement Medal 3. 2 Meritorious Unit Awards 4. 2 Air Force Outstanding Unit Awards 5 . 2 Air Force Good Conduct Medals 6 . National Defense Service Medal 7 . Iraq Campaign Medal 8 . Global War on Terrorism Service Medal 9 . Air Force Overseas Ribbon Short 10 . Air Force Overseas Ribbon Long 11 . Air Force Expeditionary Service Ribbon with Gold Border 12 . Air Force Longevity Service 13 . USAF NCO PME Graduate Ribbon 14 . Small Arms Expert Marksmanship Ribbon (Rifle) 15 . AF Training Ribbon ",CONSTRUCTION " LOAN ASSISTANT/COMMERCIAL & CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS Summary To obtain a position in the Banking/Lending field with an emphasis on customer service where I can provide added value to the company and its clients while at the same time seeking challenges to gain more knowledge and experience to further my career. 22+ years of experience in customer service 13 years of experience in Commercial Real Estate lending 7 years of experience working with distressed/workout loans 2 years of SBA loan experience Motivated self-starter with strong organization, communication and customer service skills Highlights Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file database), M Files (loan file program), Fidelity Ability to grow and adapt in a fast paced environment Excellent verbal and written communication skills Strong leadership and organizational skills Effective time management and multi task capabilities Experience 04/2012 to Current Loan Assistant/Commercial & Construction Real Estate/Small Business Loans Company Name － City , State Primary point of contact for the customer throughout the loan closing process. Prepare proposal letter and checklist for Borrowers for each approved new loan. Collect and manage all necessary due diligence. Order appraisals, environmental phase I and other reports related to each loan. Work closely with Documentation and Disbursement teams. Review loan documents and prepare closing package for Borrower. Work closely with title companies - title engagement, requests, review, closings. Manage operations procedures - process payoffs, releases, tax payments, title liens, etc. Input, manage, track and update all ticklers in pipeline. Loan file management and tracking of all loan file documentation. Process Adverse Action files and denied/withdrawn paperwork for pipeline. Process Material Change Forms for loan extensions and/or downgrades. 04/2009 to 04/2012 Loan Assistant/Loan Workout Portfolio Company Name － City , State Maintenance, security and sale of real estate properties obtained through foreclosure. Managing expenses/invoices of all OREO properties. Loan File management. Payoffs, releases, ticklers, due diligence, taxes, title, and tracking all loan file documentation. Workout activities including but not limited to, Foreclosure, Deed in Lieu and Short Sales. Work directly with attorney's throughout the foreclosure process. Process loan payments. 05/2008 to 04/2009 Assistant Vice President/Senior Lending Assistant Special Credits Company Name － City , State Work directly with the FDIC to resolve distressed commercial real estate loans. Workout activities involving collateral collection, repossession, sale of OREO property and liquidation. Order necessary reports and condition of title in preparation of Pre-Litigation Analysis. Preparation of Pre-Litigation Referral Analysis. Preparation of asset management cases and associated documentation. 03/2004 to 05/2008 Assistant Vice President/Commercial Real Estate Lending Assistant Company Name － City , State Served as the primary relationship contact for commercial real estate loan customers. Assist with loan proposal preparation. Complete all due diligence on all approved commercial real estate loans. Work directly with auditors (internal and external) for quarterly in-house and annual audits. Monitor commercial real estate loans to ensure compliance of contract terms and conditions Assist and oversee preparation of Loan Documents Worked directly with and assist loan officers with other special projects as assigned. 05/2003 to 03/2004 Commercial Real Estate Administrative Assistant Company Name － City , State Customer service liaison between Loan Officers and customers. Preparation of loan documentation including closing and funding of loan proceeds. Calculation of loan amounts and set up of new loan worksheets. Loan Payments - quoted loan payoffs, received and processed incoming loan payments. Set up of all loan files including ticklers. Loan File management. 06/1998 to 03/2003 Store/Area Manager Company Name － City , State Customer Service Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. 11/1994 to 06/1998 Store Manager Company Name － City , State Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Directed recruitment and retention of staff. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. Coached sales teams to ensure sales quotas were achieved. Education 2011 Certificate of successful completion of Nursing Assistant program (NUR158) : Anatomy/Physiology and Psychology Paradise Valley Community College － City , State Anatomy/Physiology and Psychology 2000 Certificate of Fashion Display & Coordination : Business, Accounting and Marketing Saddleback Community College － City , State Business, Accounting and Marketing 1988 Diploma Laguna Hills High School － City , State 2007 - Successful completion of Financial Analyst and Tax Analysis preparation course Skills asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills ",CONSTRUCTION " CONSTRUCTION AND SITE MANAGER / SITE EXECUTION COORDINATOR Summary Registered Professional Engineer with extensive experience in global project and construction management. Team player adept at building relationships and communicating with multi-national project personnel, contractors, management, and other stakeholders. Resourceful problem solver capable of making sound decisions under pressure. Self-starter skilled in guiding challenging, high-workload projects from inception to turnover-safely, on schedule, and within budget-despite limited resources. Proficient with Microsoft Office and Adobe Pro. Expertise encompasses: *Bid & Specification Preparation *Contract Negotiations *Profit & Loss Responsibility *Budget Administration/Development *Expense Control and management *Leader Worksite Safety *Team Building & Mentoring *Workflow Planning *Facility Management & Maintenance *Civil, Environmental & Structural Engineering *Refinery, Water & Wastewater Pipelines *Management of Change (MOC) *Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM) *Engineering, Refining, Offshore/Inland Water Projects *Project Scope development and management *Process Hazard Analyses (PHA) leader/participant *Pipeline Hot Tap & Stopple Skills Project management Construction Management Team Building Cost and Schedule control Bid & Specification Preparation Contract Negotiations Profit & Loss Responsibility Budget administration/Development Expense Control and management Engineering, Refining, Offshore/Inland Water Projects Interpersonal communication skills Excellent written and verbal skills Excellent communication skills  Leader Worksite Safety Team Building & Mentoring Workflow Planning Facility Management & Maintenance Civil, Environmental & Structural Engineering Refinery, Water & Wastewater Pipelines Management of Change (MOC) Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM Project Scope development and management Process Hazard Analyses (PHA) leader/participant Pipeline Hot Tap & Stopple  Accomplishments USPCI/Laidlaw Environmental Services: Cut annual maintenance/repair/replacement costs by $750K+ through process improvements and contract negotiations. Phillips Petroleum Company: Saved $2M in landfill engineering and construction (hazardous/non-hazardous); saved $1M in liner installations; cut annual refinery road paving costs $500K; completed construction of a 199-foot flare tower three months early; managed five design and three fabrication yards for the jacking of the $500. Experience 03/2005 to 07/2016 Construction and Site Manager / Site Execution Coordinator Company Name － City , State Held responsibility for Flare And Relief Modifications (FARM), the largest Brownfield offshore project in company history; the $1B initiative involved installing ten flare booms and making major platform and piping modifications. Oversaw design and field works in Angola. Assisted in defining management of change (MOC) terms as well as developing and negotiating contracts. Directed a large international workforce comprising more than 350 contractors, Angolan, and company employees. Provided onshore and offshore construction of 14 offshore platforms and a 24-inch pipeline. Boosted production by almost one million barrels of oil while meeting a corporate and World Health Organization (WHO) objective to reduce flaring. Achieved ~8.7 million safe man-hours without a day away from work (DAFW) and with a record-setting total recordable incident rate (TRIR) of 0.18. Planned and executed multiple platform shut-ins ahead of schedule and at lower than predicted production loss volumes. Completed the project $100K under budget and within corporate milestones while delivering cost savings of $250M. Demonstrated consistent ability to lead functional departments in a matrix organization, manage multiple priorities and deadlines, and communicate effectively at all levels of the organization. Provided construction input on pipelines and subsea wellhead flow lines for the new $8B Rosebank floating production storage and offloading (FPSO) vessel, to be operated in some of the world's worst climate conditions, the North Atlantic. Interacted daily with 100+ operations, marine, safety, and contractor design team members from Korea and the US. Prepared bid packages and contract documents. Led construction, quality assurance/quality control (QA/QC), and systems completion teams with a staff of eight. Negotiated contracts with three Korean shipyards and ensured deliverables met contract specifications on time and within established budget. Served on a select four-person team that secretly negotiated a $2B single-source international contract that delivered estimated savings of $750M to the company. Directed all aspects of operations, including business, safety, engineering, planning, budgeting, site fabrication, and QA/QC of five modules totaling $2.5B for the Mafumeira Sul project in South Korea. Oversaw review and approval of marine plans, execution plans, Risk Management Plans (RMPs), HAZIDs, Process Safety Management (PSM) and Process Safety Risk Assessments (PSRs). Directed a total workforce of 3,000+, including 145 company office personnel. Drove efforts to minimize production loss, costs, and downtime as well as heighten safety awareness. Met project milestones for load-out of modules, in part by motivating the shipyard to hire additional staff. 03/2001 to 03/2005 Senior Project Manager Company Name － City , State Organized and led a newly established project management group, pointOne. Assisted sales in securing new projects. Negotiated contracts between the company and clients, outlining group duties. Saved a large client $1M on the design and construction of new shutdown valves and piping. Developed a successful proposal for a $200M US government contract to repair pipelines in post-war Iraq. Drafted the proposal and preliminary design that led to a project to complete a 90-inch water main re-route at Chicago-O'Hare Airport, preventing long-term water disruption to five cities. Guided the group to deliver $2M in revenue annually within two years of startup. Project and Construction Management Consultant Company Name － City , State Spearheaded engineering and construction projects for clients throughout Oklahoma and Louisiana, including Mobil, Continental Carbon, Envirotech, and Phillips Petroleum. Ensured fabrication and construction compliance to engineering drawings, standards, specifications, and quality assurance guidelines. Provided engineering and construction of thermal oxidizers and a plant water pipeline. Averted legal and community issues by leveraging right-of-way (ROW) expertise in advising a company not to lay its new pipeline in the proposed routing. Improved the productivity of a four-tank weld-out by modifying work crew organization and methods. Prepared a budget and presentation for a client that led to a new water line and elevated tanks; developed the bid package and contract for long-term maintenance of the five elevated water tanks. Led construction for several small inland water projects, a new production barge, and offshore platform modifications, extending a two-month contract to four years. Commended by clients for completing projects under budget and on time. 07/2016 to Current Consulting Project and Construction Manager Company Name － City , State Provide various clients with project and construction management services as required. Education and Training Master of Science : Civil Engineering University of Missouri Civil Engineering Bachelor of Science : Civil Engineering University of Arkansas Civil Engineering Transportation Worker Identification Credential (TWIC), Transportation Security Administration (TSA)/United States Coast Guard (USCG) Global Entry Card, United States Customs and Border Protection Capital Stewardship and Organizational Capabilities (CSOC) Supreme Certified, Chevron Corp - PMI/PMP developed Operational Excellence (OE) certified Activities and Honors Professional Engineering Licenses - Arkansas, Missouri, Kansas, Texas, Oklahoma, Illinois, Massachusetts, Arkansas, NCEES Industry Affiliations - American Society of Civil Engineers (ASCE), Concrete Reinforcing Steel Institute (CRSI)  Hold TWIC certificate Skills budgeting, budget, contracts, negotiating contracts, client, clients, design and construction, functional, government, Korean, legal, office, works, oil, Organizational, personnel, project management, proposal, quality assurance, QA, quality control, Risk Management, routing, Safety, sales, Transportation, weld ",CONSTRUCTION " INTERNATIONAL CODE COUNCIL (ICC) SPECIAL INSPECTOR AND CONSTRUCTION MATERIALS TECHNICIAN (CMT) Objective My objective is to obtain and secure a meaningful position integrating my skills with the expertise of my co-workers, resulting in a successful service provided to the client. Additionally, I am eager to gain knowledge through my own hard work and the tutelage of my superiors to earn advancement within the organization. Skills Proficient in Microsoft Windows, Word, Excel. General knowledge of GAAP that continues to grow through hard work. 14 years progressively advancing experience in civil construction materials testing and inspection. Constant communication with contractors, craft, and co-workers in collaborative effort to complete task at hand. Natural leader who is team oriented with strong desire succeed in accounting field.  Able to communicate effectively both verbally and in writing to clients, co-workers, and superiors. Productive worker in fast-paced, time-sensitive environment, while remaining within budget. Courteous team member who works with high levels of integrity and professionalism. Experience International Code Council (ICC) Special Inspector and Construction Materials Technician (CMT) 03/2015 to Current Company Name City , State ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections, and epoxy anchor bolt inspections. Concrete, Soils, and Asphalt Field Testing Technician.  ICC Special Inspector and CMT Technician 11/2014 to 03/2015 Company Name City , State ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections. Concrete, and Soils Field Testing Technician.  Gradations, proctors, moisture content, -200 wash. Input data in computer programs and present final results to clients in timely, cost-effective professional manner. ICC Special Inspector and CMT Technician 05/2014 to 11/2014 Company Name City , State ICC Special Inspector Reinforced Concrete Rebar and concrete placement inspections, and epoxy anchor bolt inspections. Concrete, Soils, and Asphalt Field Testing Technician.  Construction Materials Testing Lab Manager/Lead Technician 06/2010 to 11/2013 Company Name City , State Rebar and concrete placement inspections, and epoxy anchor bolt inspections. Estimating potential job costs for proposals. Concrete, Soils, and Asphalt Field Testing Technician  Grout cubes and prisms, intermediate experience in Masonry. Lab Testing Technician-Gradations, proctors, moisture content, -200 wash, specific gravity/absorption, concrete/grout breaks, sand equivalent, percent fracture. Input data in computer programs and present final results to clients in timely, cost-effective professional manner. Quality Control Inspector Level II 10/2007 to 01/2009 Company Name City , State URS-Washington Division - Eunice, NM-National Enrichment Facility QCI qualified in civil soils II, civil concrete II, receipt inspection II and coatings II. Verify field operations to ensure compliance with specifications, plans, procedures, ASTMs, 10 CFR Part 50 Appendix B and ASME standard NQA-1. Perform QC inspections on the batch plant, concrete, grout, and backfill operations. Receipt inspection of concrete constituents as batch plant inspector. CMT Technician II 03/2007 to 10/2007 Company Name City , State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Concrete, Soils, and Lab Materials Testing Technician Level II. Cross-reference job site specifications and plans, ASTMs, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 and ASME NQA-1 job site. Sand-cones, Kelly ball drop, flow test, cast cylinders for CLSM. Grout flow, cast cubes and prisms. Non-Permanent Transportation Technician II 03/2006 to 12/2006 Company Name City , State WSDOT-SCR - Union Gap, WA -Various projects Transportation Technician II (non-permanent) Concrete, Soils, and Asphalt Field Testing Technician. Read and interpret plans while cross-referencing with state specifications and construction manual. Layout including staking/marking various offsets, signing, monuments, and planned work for contractor to complete. I have inspected the following operations: grinding, rumble strip, replace/install RPM's, mechanical and hand scaling, drilling and grouting of rock/anchor bolts, backfill, striping, guide posts, install/move jersey barrier, curbing, aggregate weigh station, rock crushing plant, ticket taking on paver for quantities and yield both short and long, and hydro-demolition. Concrete/Soils Lead Materials Testing Technician 04/2003 to 11/2005 Company Name City , State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Cross-reference job site specifications and plans, ASTM's, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 Appendix B and ASME NQA-1 job site. In charge of complying with testing frequencies to meet construction plans and specifications. Manage man power to cover the field and lab testing operations. Review all technicians' reports to ensure accuracy. Concrete, Soils, and Lab Materials Testing Technician Level II. Education High School Diploma : College Preparation 1999 Eisenhower High School City , State , USA National Honors Society- GPA:  3.6/4.0. Academic Athlete Award, and Captain of Football Team. Future Business Leaders of America. Industrial Technology 2002 Western Washington University City , State , USA 98 credits earned. Associate of Arts : Pre-Business 2015 Yakima Valley Community College City , State , USA GPA: 3.7/4.0, President's list, spring 2015. Bachelor of Science : Accounting 2017 Central Washington University City , State , USA CWU Junior status- GPA: 3.0/4.0, with 156 total credits earned. Accounting Major-Cyber Security Minor, Working toward CPA. Courses include:  Financial and Managerial Accounting, Intermediate Accounting I, Cost Accounting, Microsoft Excel I, Windows 10, Administrative Management, and Business Communications. Certifications ICC Special Inspector- Reinforced Concrete. American Concrete Institute (ACI) Field Testing Technician Level 1. Nuclear Densometer Safety Handler. ",CONSTRUCTION " PERSONAL ASSISTANT/INTERN TO DEPUTY MINISTER OF CONSTRUCTION AND HOUSING- SIERRA, E. A. Summary Executive administrative support professional offering versatile office management, planning and research skills. Committed to quality performance, cognitive thinking and management of organizational goals. Seeking a position of Development or Executive Assistant where my skills in identifying project strategies and locations are utilized for mutual growth and success. Particularly wish to apply my extensive research skills and customer service experience in a dynamic real estate setting. Highlights Strong interpersonal and communication skills Articulate and well-spoken Professional and mature Meticulous attention to detail Results-oriented Russian (fluent) Spanish (advanced reading & writing) Advanced MS Office Suite knowledge Time management Database management Conference planning Travel administration Business correspondence Executive presentation development Employee training development Accomplishments Awarded a bonus in recognition of managing the addition of more than 50 staff members. Planned corporate meetings, lunches and special events for groups of 50+ employees. Supported Deputy Minister (Russian Federation) through personal document management, calendar organization and collateral preparation for meetings with government officials. Helped manage and coordinate installation of a roadway and parking lot project within an entire commercial development. Wrote and produced a series of 10 audio and print stories for ""PRISM"" radio broadcast investigating economic development trends in the Washington, D.C. Metropolitan area (INTL TV, Services, Inc.) Earned ""Dean's List"" between 2012 and 2014. Experience Company Name City , State Personal Assistant/Intern to Deputy Minister of Construction and Housing- Sierra, E. A. 10/2014 to 12/2014 Organized files, developed spreadsheets and reports. Managed the day-to-day calendar for the DM. Created and maintained spreadsheets using advanced Excel functions and calculations to develop budget reports and lists. Created PowerPoint presentations used for local construction projects. Handled some media and public relations inquiries. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned travel arrangements for 10 executives and government officials. Researching and analyzed current economic trends for urban mixed-use development. Company Name City , State Executive Assistant to Director of Operations & CEO 05/2011 to 06/2014 Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Created expense reports, budgets and filing systems. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Processed travel expenses and reimbursements. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Supported the human resources department in the annual employee review process to manage performance merit increases. Directed administrative functions for the directors, principals, consultants and key managers. Translated and edited Russian and Spanish news media into English. Frequently used word processing, spreadsheet, database and presentation software. Company Name City , State Teacher Assistant 01/2006 to 06/2006 Developed and taught Spanish language lessons to promote student interest on teacher's behalf. Fostered meaningful relationships among students through team-work community service projects. Collaborated with a team of faculty to develop after-school Spanish tutorial programs. CompanyName City , State Loan Officer Intern 01/2005 to 12/2005 Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Developed and maintained relationships with local real estate agents. Learned to originate, review, process, close and administer customer loan proposals. Maintained strict confidentiality of bank records and client information. Reviewed and edited loan agreements to ensure accuracy. Education Master of Arts : Economics & Community Development 2015 Pennsylvania State University , City , State GPA: 4.0 Bachelor of Arts : International Relations; Spanish Language 2008 George Mason University , City , State GPA: 3.2 Skills People skills; Interpersonal and communication, client/employee/student relations, customer service, team building, cultural diversity experience and advanced problem-solving. Office Administration; MS Office Suite, database management, filing, financial statements/transactions, basic HR procedures, C-Level management, presentations, proposals, real estate knowledge, report writing, market research, translation, spreadsheet, employee training, travel arrangements, typing speed 60 WPM, word processing and editing ",CONSTRUCTION " PROJECT MANGER/LEAD SUPER Professional Summary Profile: A proven track record of over 21 years of experience as a General Construction Project Manager. Across extensive career, have directed & organized multi-million dollar Construction projects and renovations, optimized operations/profits for full scale projects, and overseen multi-trade Construction teams. I have a broad repertoire of skills in project management, estimating, planning, complex data & profit analysis, resourcing, organizational networking/liaison, professional development, fieldwork supervision and leadership. Project Management: Strong background and professional versatility in the administration and oversight of complex and integrated Construction projects. I have directed Construction on-time and on-budget in a variety of different environments including power plants, government, healthcare, housing and educational (schools/universities/dormitory) settings. Approaching projects holistically, punctually and efficiently. Have the knowledge and skills needed to guide projects at the per-Construction stage & beyond. I am meticulous and adaptive, troubleshooting field issues and design conflicts as and when they occur. Commercial & Internal Relations Development: Articulate and collaborative, I privilege open and frequent communication as a means for developing highly productive multi-trade teams. I am able to build and maintain viable, trusting, relationships with Construction team members (i.e. Construction workers, architects and engineers) and commercial/corporate third parties (i.e. Business owners and government officials) based on a foundation of mutual respect, clear communication and skillful negotiation/counsel. Additionally, I am a team player who mentors and leads by example. Seeking further employment as Construction Manger Skills Construction Estimating / Management Procore Project Management Primavera Project Scheduling P2 Microsoft Word, Microsoft Excel, Microsoft Project Field Operations / Inspections Troubleshooting/ Problem Solver Quality Control / Inspection Team Building / Leadership Project Coordination / Development OSHA Regulation / Project Safety Cost / Profit Analysis Civil Engineering Project Planning and Development Project supervision Work History Project Manger/Lead Super , 09/2017 to Current Company Name – City , State · Spearheaded Construction and completion of $65 Million Honors Dollars Living Learning Community. This is five-story, 153,670 SF. Urban infill building, at Newark campus of Rutgers University. Facility provides 391 beds for students in variety of configurations including: double occupancy rooms, studios, and one- and two-bedroom apartments. It also includes classroom and academic support spaces, 25,000 SF of ground floor retail, and 5-story, precast concrete, 74,000 SF parking garage with 330 parking spaces · Preemptively planned work ahead and secured subcontractor commitment by period of two weeks · Accounted for precise allocation of resources so that subcontractors always had sufficient material, equipment and manpower to perform each task · Secured all necessary permits (e.g. Municipality permits, sidewalk closures and utility permits) and approvals for shop drawings · Safely and consciously maneuvered heavy equipment and organized suitable accommodations around archaeological excavation while progressing construction project work · When site logistic analysis revealed-need for Overhead Crane that was not accounted for in project plan budget. Utilized some ingenuity and resourcefulness to adjust planning. I ultimately repurposed conventional, crawler, and stage cranes stationed at strategically designated locations and carefully directed material delivery between limited space of courtyard and adjacent city streets to execute construction of dorms and garage · Developed and routinely reviewed site conditions to enhance project task performance, accessibility, and completion in timely fashion · Enhanced schedule and improved worker safety, operation continuity, and task sequentially by making arrangements for masons and carpenter to build shear wall ahead of steel and precast crane erection · Accelerated work during Winter of 2018 by enclosing building with tarp and temporary heat to allow interior construction to continue prior to arrival of Exterior Island Building panels · Made provisions to have open bay for loading material and debris removal that was not included in scope of subcontractor bid · Insured that all spray-on fireproofing of steel was completed prior to installation of exterior panel as per fire rating specifications of building · Updated Architect and Engineer daily to engage with them troubleshooting project design deficiencies · Methodically rotated and divided trades safely on Exterior Work including following installations: Electric Vaults under sidewalk, Transformers, pulling cable, exterior stud framing, insulation and dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition of sidewalks and sidewalks and curb replacement Construction Project Manager , 04/2016 to 08/2017 Company Name – City , State Construction and completion of IPIC- Dobbs Ferry Cinemas valued at 12 Million dollars-- including (8) Dine –in Theaters, and Restaurant between May 2016 and June 2017 Construction and completion of Learning Experience valued at 3 Million dollars Construction and scheduled completion of 5 Million dollar LA Fitness Center in Union, NJ in October of 2017 Pr-construction Coordination and development of 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units above 2 story concrete Parking Garage Coordination of Demolition and site work for concrete construction Parking Garage Obtained all necessary utility and construction permits for project from city of Hackensack, NJ Collaborated with P S E&G to build transformer vaults for electrical power Successfully implemented pile-lag as well as de-watering system as necessary to support both excavation and construction of underground concrete structure parking garage Achieved maximum cost effectiveness by providing value engineering for construction means and methods Managed construction schedules to achieve adequate labor coverage for all projects Held construction progress and regular status meetings with project team Scheduled workforce needs with superintendents and allocated company resources to meet project requirements Kept project on schedule and within budget while serving as project leader Executive Construction Project Manager , 04/2014 to 04/2016 Company Name – City , State Managed two projects. These were: Englewood Fire House in Englewood, NJ, and Edgeboro Maintenance Building in East Brunswick, NJ. Both projects were valued at $15 Million combined Expedited process for each of these projects despite previous and projected challenges to start and stay on schedule Instituted hybrid de-watering and dry gravel mat system which allowed construction of the foundation of Englewood Fire House above water level Accelerated interior renovation process for Edgeboro Maintenance Building by utilizing machinery to demolish interior masonry and drywall partitions Directed roof replacement early in project to allow for new construction in Edgeboro Maintenance Building Bid and obtained new work for company valued at 5 million dollars Construction Manager/Super , 10/2013 to 04/2014 Company Name – City , State Managed multiple projects liaising with various government agencies such as Jersey City- Exterior Pedestrians Stair project and Hanover Sewerage Authority Executed Construction of (2) Sludge Detention Ponds in NYC Park, Construction of Faber Skate Park, and Roger Morris Park Renovation Compensated for steepness and inaccessibility of site terrain of Jersey City Pedestrians Stair Project by building temporary roads to enable pile rig and concrete truck access Utilized surveyor and skilled masons to build Faber Skate Park in lieu of hiring specialized skate builders in order to accommodate budget constraints Utilized shop and in-house workforce to replicate landmark project requirements of Roger Morris Park Construction Manager/ Filed Super , 01/2013 to 10/2013 Company Name – City , State Directed and Supervised all construction operations for non- profit organizations in Brooklyn, NY. Led team of 50 tradesmen to renovate (150) Apartment units and all common areas in (2) mid-rise buildings for senior citizens. Facilitate operation advancing project from (4) month behind schedule to (1) month ahead of schedule. Restructured organization, resourced needed material, and revised planning so that working crew was able to work efficiently Estimated and acquired (500) homes damaged by storm sandy Construction Project Manager , 06/2009 to 12/2012 Company Name – City , State National Construction Company that services clients within power, industrial, healthcare, gaming, and educational sectors., Guided completion of Rutgers's $40M-12 story Student Housing and 3-Story Retail for total 165,000 SF. at Camden, NJ. Dorm houses 350 students in 102 residential units Completed Dow Jones$ $4M Press Plant upgrade in Maryland and Georgia within budget and on-time Effectively executed $100M underground infrastructure and site work for Astoria power plant from pre-construction through close-out Analyzed blueprints / specifications and facilitated procurement of materials Identified and monitored subcontractors / vendors to ensure compliance with work scopes Prepared and oversaw budgets and schedules as well as performing regular spot inspections Avoided revenue loss and scheduling issues for company by accelerating completion of foundation by several months, offsetting delay created by problematic issuance of building permit Championed difficult coordination of fast-track self-performed excavation / back-fill work, underground electric conduit, mechanical piping, auger-cast piling, and massive concrete foundation Efficiently organized several crews to complete tasks on accelerated schedule, having 2 shifts daily including weekends Optimized company's operations and project's success by troubleshooting numerous field issues and design conflicts Construction Project Manager , 07/2007 to 06/2009 Company Name – City , State General contracting company serving clientele within diverse sectors such as education and government Directed $75M project that included new construction of 3 buildings and renovation of 3 existing buildings Played critical role in pre-construction coordination of general construction and mechanical/electrical trades Spearheaded coordination of building general construction trades with mechanical and electrical trades Supervised staff of 6 professional direct reports Led successful effort to resolve issues with very complex prison security system between vendor and design architect, construction manager, and owner; interfacing effectively with all parties to clarify specifications and minimize misunderstandings Took initiative to collaborate and coordinate closely with project principals including owner, architect, engineer, field superintendent / crews, and subcontractors to maintain steady progress and control costs Scheduled workforce needs with superintendents and allocated company resources to meet project requirements. Construction Project Manager , 12/2004 to 07/2007 Company Name – City , State Guided completion of construction projects through their entire life cycles including scheduling, budget control, material acquisition, and subcontractor oversight Troubleshot project designs and conducted/monitored inspections Generated detailed project status reports and other documentation Spearheaded successful completion of $65M 13-story student housing high-rise project at UMDNJ in Newark, New Jersey by coordinating per-construction work with various trades to ensure commitment to schedule, scope, and duration Directed complex site operations for UMDNJ housing project including coordinating 5-story parking garage filigree system and reinforced concrete with mechanical and electrical trades Coordinated construction of 9 stories of girder and slab structural steel / hollow core precast concrete slabs with reinforced concrete and exterior prefab masonry, granite, and cast stone panels for high-rise housing above parking garage Expedited company's completion of $140M new demonstration school in East Orange, New Jersey, including per-construction work and field coordination of underground piping, site work, foundations, structural steel, and interior / exterior masonry Collaborated with project scheduler to prepare schedule baseline logic, sequence, and duration Senior Construction Project Cost Estimator , 02/2001 to 12/2004 Company Name – City , State Company that specializes in per-engineering buildings, architecture and design, and construction management Self-prepared all project development conceptual estimates for company clients and interfaced effectively with architects, engineers, and other project principals Strengthened company's operations and profits through impressive project design and cost estimating, generating $60M+ in additional revenue within 1 year Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building with site work at Gabreski Airport in Long Island, New York Championed successful close-out of assisted living for seniors' project, facilitating release of $1M in retainage to company Coordinated product installation and scheduled experienced crews to achieve project scopes of work. Prepared material orders to complete projects on time and within budget. Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs. Construction Project Manager , 02/1999 to 02/2001 Company Name – City , State General contracting company purchased by Keyspan, large utility company, in 2000 Oversaw large crews for completion of self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, and HVAC Communicated with and organized architects and engineers to resolve design and field issues Directed 2 projects for State University Construction Fund valued at $20M, supervising 4 professional direct reports and interfacing effectively with state university representatives to facilitate meetings, payments, field issue resolution, quality controls, and schedule updates Education Associate of Science : Civil Engineering Technology , 1985 New York City Technical College - City Bachelor of Applied Arts And Science : Structural Engineering , 08/1990 NJ IT Institute of Technology - City Continued education of civil and structural engineering Bachelor of Applied Arts And Science : Civil Engineering , 08/1980 Faculty of Engineering Alexandria University - City Continued educations of Civil engineering Accomplishments Documented and resolved close-out for Racanelli Construction and led to release of $(1) one million dollar Increased Racanelli construction revenue to over $(60) Million dollar in (1) one year Led team's design build of architect-engineers and subcontractor to project award and successful profitable completion of (15) fifteen Million Dollar Project for Racanelli construction. Supervised team of (6) professional of $(75) seventy five Million dollar and led to successful completion for Patracca and sons Took -on Failing $(12) Million Dollar new fire house project and led to successful completion and increased revenue by over $(1) one Million Dollar Took charge of company operation with (10) employees and increased company revenue to over $(6) Million within 3Month for Dobtol Construction. Took -on Failing operation and built a team of (50) tradesmen to renovate (150) apartments and led to successful completion for non profit organization Certifications OSHA -62 Hour Site Safety Supervisor which includes: •30 – Hour OSHA Construction Safety & Health Certificate •8 Hour Site Safety Manager Refresher/ Chapter 33 Certificate •8 Hour - NYC DOB SST: Fall Prevention Training •4 HR -NY DOB SST- Supported Scaffold User and Refresher Training •8 HR- OSHA Prescribed SST Courses Bundle •4 HR- OSHA SST Elective Certified Soil Inspector. working on NYCDOB superintendent licensee. Skills Construction Estimating / Management Procore Project Management Primavera Project Scheduling P2 Microsoft Word, Microsoft Excel, Microsoft Project Field Operations / Inspections Troubleshooting/ Problem Solver Quality Control / Inspection Team Building / Leadership Project Coordination / Development OSHA Regulation / Project Safety Cost / Profit Analysis Civil Engineering Project Planning and Development Project supervision Work History Project Manger/Lead Super , 09/2017 to Current Company Name – City , State · Spearheaded Construction and completion of $65 Million Honors Dollars Living Learning Community. This is five-story, 153,670 SF. Urban infill building, at Newark campus of Rutgers University. Facility provides 391 beds for students in variety of configurations including: double occupancy rooms, studios, and one- and two-bedroom apartments. It also includes classroom and academic support spaces, 25,000 SF of ground floor retail, and 5-story, precast concrete, 74,000 SF parking garage with 330 parking spaces · Preemptively planned work ahead and secured subcontractor commitment by period of two weeks · Accounted for precise allocation of resources so that subcontractors always had sufficient material, equipment and manpower to perform each task · Secured all necessary permits (e.g. Municipality permits, sidewalk closures and utility permits) and approvals for shop drawings · Safely and consciously maneuvered heavy equipment and organized suitable accommodations around archaeological excavation while progressing construction project work · When site logistic analysis revealed-need for Overhead Crane that was not accounted for in project plan budget. Utilized some ingenuity and resourcefulness to adjust planning. I ultimately repurposed conventional, crawler, and stage cranes stationed at strategically designated locations and carefully directed material delivery between limited space of courtyard and adjacent city streets to execute construction of dorms and garage · Developed and routinely reviewed site conditions to enhance project task performance, accessibility, and completion in timely fashion · Enhanced schedule and improved worker safety, operation continuity, and task sequentially by making arrangements for masons and carpenter to build shear wall ahead of steel and precast crane erection · Accelerated work during Winter of 2018 by enclosing building with tarp and temporary heat to allow interior construction to continue prior to arrival of Exterior Island Building panels · Made provisions to have open bay for loading material and debris removal that was not included in scope of subcontractor bid · Insured that all spray-on fireproofing of steel was completed prior to installation of exterior panel as per fire rating specifications of building · Updated Architect and Engineer daily to engage with them troubleshooting project design deficiencies · Methodically rotated and divided trades safely on Exterior Work including following installations: Electric Vaults under sidewalk, Transformers, pulling cable, exterior stud framing, insulation and dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition of sidewalks and sidewalks and curb replacement Construction Project Manager , 04/2016 to 08/2017 Company Name – City , State Construction and completion of IPIC- Dobbs Ferry Cinemas valued at 12 Million dollars-- including (8) Dine –in Theaters, and Restaurant between May 2016 and June 2017 Construction and completion of Learning Experience valued at 3 Million dollars Construction and scheduled completion of 5 Million dollar LA Fitness Center in Union, NJ in October of 2017 Pr-construction Coordination and development of 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units above 2 story concrete Parking Garage Coordination of Demolition and site work for concrete construction Parking Garage Obtained all necessary utility and construction permits for project from city of Hackensack, NJ Collaborated with P S E&G to build transformer vaults for electrical power Successfully implemented pile-lag as well as de-watering system as necessary to support both excavation and construction of underground concrete structure parking garage Achieved maximum cost effectiveness by providing value engineering for construction means and methods Managed construction schedules to achieve adequate labor coverage for all projects Held construction progress and regular status meetings with project team Scheduled workforce needs with superintendents and allocated company resources to meet project requirements Kept project on schedule and within budget while serving as project leader Executive Construction Project Manager , 04/2014 to 04/2016 Company Name – City , State Managed two projects. These were: Englewood Fire House in Englewood, NJ, and Edgeboro Maintenance Building in East Brunswick, NJ. Both projects were valued at $15 Million combined Expedited process for each of these projects despite previous and projected challenges to start and stay on schedule Instituted hybrid de-watering and dry gravel mat system which allowed construction of the foundation of Englewood Fire House above water level Accelerated interior renovation process for Edgeboro Maintenance Building by utilizing machinery to demolish interior masonry and drywall partitions Directed roof replacement early in project to allow for new construction in Edgeboro Maintenance Building Bid and obtained new work for company valued at 5 million dollars Construction Manager/Super , 10/2013 to 04/2014 Company Name – City , State Managed multiple projects liaising with various government agencies such as Jersey City- Exterior Pedestrians Stair project and Hanover Sewerage Authority Executed Construction of (2) Sludge Detention Ponds in NYC Park, Construction of Faber Skate Park, and Roger Morris Park Renovation Compensated for steepness and inaccessibility of site terrain of Jersey City Pedestrians Stair Project by building temporary roads to enable pile rig and concrete truck access Utilized surveyor and skilled masons to build Faber Skate Park in lieu of hiring specialized skate builders in order to accommodate budget constraints Utilized shop and in-house workforce to replicate landmark project requirements of Roger Morris Park Construction Manager/ Filed Super , 01/2013 to 10/2013 Company Name – City , State Directed and Supervised all construction operations for non- profit organizations in Brooklyn, NY. Led team of 50 tradesmen to renovate (150) Apartment units and all common areas in (2) mid-rise buildings for senior citizens. Facilitate operation advancing project from (4) month behind schedule to (1) month ahead of schedule. Restructured organization, resourced needed material, and revised planning so that working crew was able to work efficiently Estimated and acquired (500) homes damaged by storm sandy Construction Project Manager , 06/2009 to 12/2012 Company Name – City , State National Construction Company that services clients within power, industrial, healthcare, gaming, and educational sectors., Guided completion of Rutgers's $40M-12 story Student Housing and 3-Story Retail for total 165,000 SF. at Camden, NJ. Dorm houses 350 students in 102 residential units Completed Dow Jones$ $4M Press Plant upgrade in Maryland and Georgia within budget and on-time Effectively executed $100M underground infrastructure and site work for Astoria power plant from pre-construction through close-out Analyzed blueprints / specifications and facilitated procurement of materials Identified and monitored subcontractors / vendors to ensure compliance with work scopes Prepared and oversaw budgets and schedules as well as performing regular spot inspections Avoided revenue loss and scheduling issues for company by accelerating completion of foundation by several months, offsetting delay created by problematic issuance of building permit Championed difficult coordination of fast-track self-performed excavation / back-fill work, underground electric conduit, mechanical piping, auger-cast piling, and massive concrete foundation Efficiently organized several crews to complete tasks on accelerated schedule, having 2 shifts daily including weekends Optimized company's operations and project's success by troubleshooting numerous field issues and design conflicts Construction Project Manager , 07/2007 to 06/2009 Company Name – City , State General contracting company serving clientele within diverse sectors such as education and government Directed $75M project that included new construction of 3 buildings and renovation of 3 existing buildings Played critical role in pre-construction coordination of general construction and mechanical/electrical trades Spearheaded coordination of building general construction trades with mechanical and electrical trades Supervised staff of 6 professional direct reports Led successful effort to resolve issues with very complex prison security system between vendor and design architect, construction manager, and owner; interfacing effectively with all parties to clarify specifications and minimize misunderstandings Took initiative to collaborate and coordinate closely with project principals including owner, architect, engineer, field superintendent / crews, and subcontractors to maintain steady progress and control costs Scheduled workforce needs with superintendents and allocated company resources to meet project requirements. Construction Project Manager , 12/2004 to 07/2007 Company Name – City , State Guided completion of construction projects through their entire life cycles including scheduling, budget control, material acquisition, and subcontractor oversight Troubleshot project designs and conducted/monitored inspections Generated detailed project status reports and other documentation Spearheaded successful completion of $65M 13-story student housing high-rise project at UMDNJ in Newark, New Jersey by coordinating per-construction work with various trades to ensure commitment to schedule, scope, and duration Directed complex site operations for UMDNJ housing project including coordinating 5-story parking garage filigree system and reinforced concrete with mechanical and electrical trades Coordinated construction of 9 stories of girder and slab structural steel / hollow core precast concrete slabs with reinforced concrete and exterior prefab masonry, granite, and cast stone panels for high-rise housing above parking garage Expedited company's completion of $140M new demonstration school in East Orange, New Jersey, including per-construction work and field coordination of underground piping, site work, foundations, structural steel, and interior / exterior masonry Collaborated with project scheduler to prepare schedule baseline logic, sequence, and duration Senior Construction Project Cost Estimator , 02/2001 to 12/2004 Company Name – City , State Company that specializes in per-engineering buildings, architecture and design, and construction management Self-prepared all project development conceptual estimates for company clients and interfaced effectively with architects, engineers, and other project principals Strengthened company's operations and profits through impressive project design and cost estimating, generating $60M+ in additional revenue within 1 year Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building with site work at Gabreski Airport in Long Island, New York Championed successful close-out of assisted living for seniors' project, facilitating release of $1M in retainage to company Coordinated product installation and scheduled experienced crews to achieve project scopes of work. Prepared material orders to complete projects on time and within budget. Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs. Construction Project Manager , 02/1999 to 02/2001 Company Name – City , State General contracting company purchased by Keyspan, large utility company, in 2000 Oversaw large crews for completion of self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, and HVAC Communicated with and organized architects and engineers to resolve design and field issues Directed 2 projects for State University Construction Fund valued at $20M, supervising 4 professional direct reports and interfacing effectively with state university representatives to facilitate meetings, payments, field issue resolution, quality controls, and schedule updates ",CONSTRUCTION " OWNER/PROJECT MANAGER Executive Summary Experienced Wireless Professional with over 10 years of Construction and Project management background in mods, upgrades, NSB and working with multiple carriers. * Familiar with all aspects of construction from SOW, BOM, redlining, Site acquisition/NTP process, quality inspection, Vendor/contractor management and tracking. * Strong understanding of GSM, UMTS LTE technologies. Professional Experience Owner/Project Manager 08/2013 to 10/2015 Company Name City , State •Preparing regular progress reports for project sponsors •Making daily tasks lists and delegating responsibility •Arranging and leading on regular team meetings •Keeping up to date with any policy and legislation changes •Undertaking site checks to monitor progress •Dealing with matters arising from stakeholders such as environmental and local community issues •Monitoring budget reports •preparing the site and liaising with other construction professionals such as architects, engineers, buyers, estimators and surveyors before construction work starts •developing the program of work and strategy for making the project happen •planning ahead to prevent problems on site before they occur, for example, planning the delivery and storage of equipment and materials •making safety inspections of the site when work is underway and ensuring regulations relating to health, safety and the environment (HSE) are adhered to •overseeing the running of several projects •communicating with a range of people including the client, subcontractors, suppliers, the public and the workforce Construction Manager 08/2012 to 07/2013 Company Name City , State •Serving as jobsite representative for the carrier •Assisting in the identification and qualification of the various sub-contractor required for the project, including all site and building trades •Providing coordination and input as needed with utility companies providing services and infrastructure for the project, including schedule and cost management •Developing initial project specific cost estimates and taking lead responsibility with the budgetary management of the various cost components of the project •Monitoring and ensuring schedule performance and quality workmanship of contractors •Working closely with the contractor, architect, civil engineer, and associated consultants in developing site specific value engineering options for the work •Reviewing change proposals, proposal requests, requests for information, supplemental instructions, and other contract documentation as required on behalf of the carrier's interests •Reviewing and approving contractor payment requests •Attending local meetings, approval meetings, and conferences on behalf of the carrier; documenting and taking action on items in the carrier's interests •Maintaining relationships and acting as the carrier's liaison in matters associated with Federal, State, and Municipal matters, including the City's permitting and inspection requirements •Reviewing tenant leases and requirements as it pertains to the carrier's obligations, ensuring the carrier meets the requirements while controlling project cost •Coordinating with tenant's design and construction personnel to ensure accuracy in the owner's development of tenant's documents •Serving as an information resource by coordinating tenant's work, participating in meetings, resolving disputes, providing ongoing feedback, and coordinating project punch list and close-out Owner /Project Manager 07/2010 to 08/2012 Company Name City , State Accountable for ensuring the successful planning, delivery, implementation and completion of Goins Services LLC projects. Primary management functions included, but not limited to; The Scope within the Goins Services LLC and Customer Agreement, Vendor/Subcontractor Agreements, Schedule and Financial aspects of the project, Quality and Safety, and Resource Management. Conducted and or attend weekly meetings with cross functional project staff to review individual site progress. Cross Functional Project Management Tracker required; Assisted in project financials including funding request estimates and managing/assisting with billing/receivable; Oversaw and or assisted in selection and management of employees.; Coordinated up-to-date reporting of site acquisition, construction, zoning, and logistical progress for client via the Quick base database and/or other client or project management requirements. Supervised and managed the administrative, site acquisition, land use planning and construction teams progress to meet or exceed project timelines in a cost-effective manner related to new construction and modifications to wireless facilities. Construction Manager 03/2009 to 09/2010 Company Name City , State Managed 1700 + sites in the San Francisco market. Working on different solution such as GSM, UMTS, DNB, OBIF and LTE. Overseeing project lifecycle including project scoping, scheduling, resourcing, and quality, cost change orders. Responsible for financials, site walks, work closely with Site Acq. to get sites release, approving materials needed for site construction, keeping a daily tracker of site progress, performing punch walks to determine quality of work done on sites and client needs. Conducted meetings, resolved complex issues, interfaced with my counterpart at AT&T to discuss any issues, reviewing and approving Close out packages (redline RFDS, pictures, sweeps, etc.). Construction Manager 12/2006 to 02/2009 Company Name City , State Ensured that all Service Providers are adhering to our standards, processes and procedures as well as all Federal and Local standards. Responsibilities Include: Assured that approved materials are installed on the project. Checked that the working environment is maintained at an acceptable level, carry out safety inspections and ensure that tools, etc. are in good working condition. Coordinated site activities and assures that all disciplines directly involved in the project are in phase with the Project goals and objectives; Scheduled activities and trouble-shooting results. Performed pre-inspections and coordinate post-construction audits, Site verification, and Visual inspection of quality on site. Prepared regular interval progress reports as required by the project. Provided accurate status information on the progress to project management. Reject wrong deliveries of material to site and responsible for the proper interpretation and compliance of the design plans. Ordered and return materials; NTP receipt verification, RFDS submission review. CONSTRUCTION MANAGER 02/2004 to 11/2006 Company Name City , State Planned and managed all issues related to the tower crew and required to assure that all assigned crews were equipped and supplied properly in addition to reporting on the client's construction progress. Managed day-to-day operations of site acquisition projects. Hired and trained new site acquisition specialists and administrative staff. Managed project budgets, including employee salaries and office overhead. Forecast project deliverables and ensured that the forecast is realized. Interacted with clients on all levels to insure good relationships between companies. Promoted office harmony and resolved any employee disputes. Education Associate : Electrical Engineer 1992 Palomar College City , State , US Bachelor Electronic : EET 2005 DeVry Institute City , State , US Certifications Fall Protection, Rescue Competent Climber, Andrew Connector/Weatherproofing, EME/RF Radiation, American Red Cross-Standard First Aid/Adult CPR, OSHA 10 Hour Trilogy, Connectors & CommScope , Anritsu Certified, MS Word, MS Excel, T-Berd, Debug Phone, Voltage Meter, Sweep Masters training, Site Quality training Skills MSWord,Excel ",CONSTRUCTION " REGIONAL SCHEDULE MANAGER Summary Mr. Ginder has been working in the heavy civil construction industry for nearly 20 years. He has been working primarily as a Primavera scheduler since 2006. The range of the projects vary between less than $5 million railroad projects to over $1.3 billion light rail projects. The type of projects range from railroads, mass transit light rail systems, interstate highway projects, and marine bridge projects. Highlights Primavera 6 up to version 8.2 Tilos Linear Schedule Sure Track MS Project Excel / Word / Powerpoint Estimating Software - HCSS Certified Professional Engineer Enterprise One JD Edwards Cost Software Resource and Cost Loaded Schedules Primavera Contract Manager / Expedition AutoCAD version 13 Training in Advanced Project Management in Primavera P6 Accomplishments Prepared a proposal schedule for a design build project with MnDOT that was key for Ames successful proposal. Instrumental in developing the schedules for various design phases and work packages for the first Contract Manager General Contractor (CMGC) project with MnDOT. Prepared numerous schedules with cost loaded resource data to support the Full Funding Grant Agreement for a $1.3 billion light rail project. Education B.S.E : Civil Engineering , 1991 Colorado School of Mines Civil Engineering Experience Regional Schedule Manager February 2013 to Current Company Name － City , State Prepares proposal and bid schedules for railroads, pump stations, DOT hard bid, DOT design build, and DOT CMGC projects. Prepares baseline schedules and updates for the CPM on multiple MnDOT projects including the Dresbach I-90 Bridge Project, MnPASS design build on I-35E in St. Paul, and the Winona Bridge CMGC project in Winona, MN. Interfaces with the project management and estimating teams to prepare, build, and maintain project schedules. Provided technical assistance with other Ames projects outside the Midwest Region including a Potash mine in Saskatchewan, Canada. Provided assistance with the construction cost estimating and takeoff for multiple bids and proposals. Schedule Manager January 2010 to February 2013 Company Name － City , State Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include managing a team of corridor schedulers. Development and preparation of the project CPM schedule baseline, managing monthly progress updates to the schedule, and numerous revenue projection forecasts and schedule reports. Coordinating and participating in meetings between corridor managers, program managers, joint venture partners, and project owners. Duties also include managing update progress reports and narratives. Project Cost: 1.25 billon for entire program Assistant Project Engineer / Project Controls Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include development and preparation of the project CPM schedule, cost loading the CPM, adding monthly progress to the schedule, and preparing cash flow reports. Duties also include preparing update progress reports and narratives for the North Corridor of the Houston Light Rail Project. Project Cost: $1.25 billion for entire program (400 million for North Corridor). Corridor Scheduler February 2008 to January 2010 Company Name － City , State Worked as the North Corridor scheduler for the Houston Light Rail Project. Duties included preparing the schedule through numerous phases of design development, cost loading resources, and providing schedule and cost projection information to support limited Federal funding for the project. Design Construction Coordinator Change Order Manager / Project Scheduler January 2004 to February 2008 Company Name － City , State 183A Toll Road Project (Design Build), Williamson County, Cedar Park TX, Central Texas Regional Mobility Authority. Duties include constructability review of design documents, presenting aesthetic concepts and cost to the agency, preparation and negotiation of change orders with the agency, preparation of the project CPM schedule and draw payments to the agency, assisted in the preparation of subcontracts. Project Cost: $178 million. Estimator October 2002 to November 2004 Company Name － City , State Assisted with project estimating and bidding, including the SH130 toll road, a $1 billion design/build turnpike construction and the 183A Toll Road Project. Field Engineer July 2002 to October 2002 Company Name － City , State US84 Lamb County, Littlefield, TX, Texas Dept. of Transportation. Duties include coordination of material deliveries and oversight of subcontractor activities. Project Cost: $13.8 million. Estimator December 2001 to July 2002 Company Name － City , State Worked as an estimator for drainage and structures disciplines. Field Engineer July 2000 to January 2001 Company Name － City , State Williamson Co. FM 1325 Turnaround Bridge Construction, Round Rock, TX, Texas Dept. of Transportation. Construction of 3 bridges and frontage roads. Coordinated material deliveries and oversaw subcontractor activities; also performed office engineering for this project. Project Cost: $5 million. Field Engineer July 1999 to July 2000 Company Name － City , State Responsibilities included overseeing concrete structures, concrete paving, asphalt paving, and traffic control. The project is I-45 reconstruction which is 8.5 miles long between Hutchins and Wilmer, Texas. Project cost was $55 million. Field Engineer December 1997 to July 1999 Company Name － City , State Central Expressway, Segments I and II, Dallas, TX, Texas Dept. of Transportation. Widening of freeway facility consisting of mass excavation, structures, concrete paving, landscaping, signing, and illumination along U.S. 75. Duties included reporting pay quantities, managing subcontractors, preparing weekly cost reports, ordering materials, performing quantity takeoffs, and submitting design modifications. Areas of responsibility included landscaping/ irrigation, miscellaneous concrete, miscellaneous structures, painting, and tie-back installation. Segment II won multiple awards and recognitions, including NQI's Quality Achievement Award, AASHTO's Value Engineering Award, and the Marvin M. Black Excellence in Partnering Award. Project Cost: $215 Million. Office Engineer October 1997 to December 1997 Company Name － City , State F.M. 740, Rockwall, TX, Texas Dept. of Transportation. Widening of a city street consisting of grading, asphalt paving, concrete paving, base, signing, and landscaping. Duties included preparing subcontract and purchase order payments, preparing cost reports, ordering materials, managing subcontractors, performing quantity takeoffs, and traffic control management. Project Cost: $1.5 Million. Geotechnical Engineer / Construction Materials Inspector January 1992 to October 1997 Company Name － City , State Some notable projects include construction materials testing at Denver International Airport and the preparation of numerous geotechnical reports for E-470 Tollway in Adams, Arapahoe, and Douglas Counties, CO. Performed geotechnical engineering reports, environmental site investigations, soil, concrete, and asphalt field and laboratory testing services, pavement designs, and building inspections. 1991 Survey Party Chief, Twin Mountain Construction I-40 Port of Entry, Gallup, NM, New Mexico Dept. of Highways Managed a three-person survey crew on this project located 10 miles east of the Arizona - New Mexico border. Project Cost: $5 Million. Skills agency, AutoCAD, bridges, cash flow, draw, Engineer, Estimating, JD Edwards, managing, materials, meetings, Excel, office, Powerpoint, MS Project, Word, negotiation, Enterprise, painting, presenting, Primavera 5, Primavera 6, Primavera, progress, Quality, reporting, FM, Transportation ",CONSTRUCTION " CARPENTER Summary Carpenter Foreman Position where I can effectively utilize my expertise and skills. Highlights Thorough knowledge of safety practices and occupational hazards related to construction work. Solid understanding of supervising, planning, delegating, and performing tasks Remarkable ability to comprehend, blueprints, drawings and sketches Certified rigger and signal person Proficient with welding and cutting Experienced equipment operator; skid steer, front end loader, forklift, aerial lift, excavator, crane, roller, Bidwell Possess knowledge and ability to use the following forming systems: Aluminum, Gang Form, Simons, EFCO, Wood Forms, MEVA PROFESSIONAL references Experience 10/2015 to Current Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. 08/2015 to 10/2015 Foreman Company Name － City , State Complete company required or regulatory documents such as DRA, JHA, Weekly Job site Inspection sheet, time sheets, etc. Supervise, mentor and coach craft personnel Direct work of assigned crew to meet daily schedule Understand production schedule and adjust daily work to meet schedule Perform on-site coordination of manpower, materials and equipment Request material needed for scope of work Read, understand and interpret plans and specifications as required and check work according to specifications Maintain high level of safety and adherence to all safety policies and procedures for craft personnel and subcontractors Present safety topics at meeting when required Knowledge and understanding of prevailing wage rules Ensures workers for each task are fully qualified to perform assigned duties Coordinate sub-contractors onsite Maintains knowledge of company values and strategic plan Perform additional assignments per management's direction. 08/2014 to 08/2015 Carpenter Company Name － City , State Follow safety rules at all times. Housekeeping Finish concrete to grade and straight edged. Treat equipment with care and keep tools clean. Erect scaffolding and ladders for assembling structures above ground level. Hang ledgers, overhang brackets and decking with plywood and steel. Form slabs, columns and walls for concrete pours. Make sure all parts of structures are plumb and square and true. Work with metric, feet, and hundredths measurements. Read and understand plans and specifications. Education High school diploma Byron High School － City , State Associate degree (A.S Rock Valley College － City , State Additional Information 2 Skills blueprints, coach, direction, equipment operator, forklift, Forms, Inspection, materials, mentor, personnel, policies, Read, regulatory documents, safety, strategic, supervising, welding ",CONSTRUCTION " SUPERINTENDANT Summary Energetic Construction Manager consistently involved in all facets of construction. Specialty in commercial interior renovation and some residential experience, as well as experience with permits.  Highlights Permit processing Site safety coordinator Safe job site set-up Blueprint fluency Power and hand tool operation MS Office proficient Organized and detail-oriented Superb management skills   Computer-skilledMS Word, Excel, PowerPoint and MSProject Proficient in AutoCAD, Revit ? Accomplishments Graduated from ITT Tech with an Associates degree in drafting and design, and a Bachelors degree on construction management. Duties requires by my prior occupation include assisting the company's superintendent by writing e-mails to subcontractors, and the construction management team and RFI's to the architect and/or owner for project completion. I also worked with tools installing doors, windows, patching, painting walls, and some concrete work. Also with my skills as a designer, I was able to produce numerous amounts of shop drawings for subcontractors with the owner in order to be able to meet deadlines for the construction management team. as a supervisor  I have  managed over $3 milion dollars in project for interior renovation, while supervising a team of subcontractors in various trades,  filing documentation, running plans as needed in order to achieve a fluent and progressive project.  Experience Company Name February 2012 to Current Superintendant City , State Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Stayed consistent with project schedules and plans for all installations. Submitted all project closeout documents in accordance with the contract. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Led and managed resolution of all issues during project construction and commissioning phases. projects:  ""Dermcare"": (Comercial Interior Renovation)   project price: $500,000+  Responsibilities: project had to be done by do date if not our company would be responsible for liquidating damages. Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task.  Assigned projects and tasks to employees based on their competencies and specialties .  Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Submitted all project closeout documents in accordance with the contract. ""Skyzone"": (Interior Built out)  price of project: 700,000+ responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with Structural Engineer, i was involved with all aspects of the project from scheduling subcontractors to building permanent platforms and attaching stairs to mezzanine, formulating daily report, and formulating strategies to be able to accomplish task. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Monitored the safety of all construction activities, making on-site personnel safety the top priority . Submitted all project closeout documents in accordance with the contract. Family Medical Center (New Interior Build-out)   project Price:$500,000 responsibilities: Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task. Assigned projects and tasks to employees based on their competencies and specialties. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Submitted all project closeout documents in accordance with the contract. ?(pictures Upon Request)  ? Company Name February 2010 to February 2012 Superintendent / permit runner / design coordinator City , State this company allowed me to grow with in a short couple of months, i displayed a great amount of responsibility and ability to comprehend the task at hand. i worked on projects such as (Marlin Stadium, Calder race track, and remodeling homes for LHHA (little Haiti housing Association)).  Marlin Stadium: responsibilities: as a team leader given tasks and a team to complete all work assigned to our company. operating heavy equipment, reading architectural/ structural plans, installing foundation for exterior signs, and installing all signs wall, floor, rail mounted. with a team of 6 men, while formulating daily reports, and following a self formulated schedule, i achieved all goals and time lines expected from contractor.  Calder Race Track:  responsibilities: rebuilt all trainer in house living cabins.remodeled over 15 units with in a couple of months. rebuild bathrooms, some plumbing, replace drywall, roof leaks, replace electrical fixtures,minor wiring, painting, some flooring, trim and door installations, etc.... (cosmetic) . with a team of 4 i turned 1-3 units a week. Organized my team to work on multiple cabins at the same time. created outline of work and materials needed to complete each cabin. Formulated a soft cost budget for each unit, depending on the shape they where in.  Homes For (LHHA.): as a supervisor i was given a print out of a scope of work per area in homes that where in bad shape to say the least. i was given a list of sub contractors to perform the work, i was also responsible for permitting, drawing plans, and getting sub contractor proper paper work and plans from each municipalities (miami Garden, North Miami, North Miami Beach). had over 3 houses at one time,all different scope of work, juggling permitting and following different scopes at each one.  Company Name January 2008 to February 2010 Superintendent assistant City , State Carefully coordinated plans and specifications using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner, and the owner's consultants. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Stayed consistent with project schedules and plans for all installations. Facilitated final jobs punch- list. Itemized, performed jobs, and organized crew to perform final stages of projects. Also helped with permitting processes additional to the contract. I learned a lot of valuable lessons like teamwork at this company, and I hope I get to use it with with yours and further learn the trade.  Education ITT TECH 2013 Bachelor of Science : Construction Management City , State , U.S ",CONSTRUCTION " REGIONAL DEVELOPMENT MANAGER Summary Be a strategic leader of an organization, utilizing creativity, innovation, experience, technical education, people skills and business relationships to inspire the will to win through the development of best in class people that deliver best in class results Experience Company Name City , State Regional Development Manager 01/2003 to Current Real Estate COO, Head of North America Real Estate Operations; Accountable for all Project Management, Transactions, Procurement and Facility Management activities for 25 million sf of Real Estate across the United States and Canada representing an annual capital plan and operating expense budget of $450 million and $1.4 billion per year respectively. Lead a staff of 90 employees plus all outsourced Real Estate providers accountable for delivering legendary Customer Experiences. SVP, Head of Retail Real Estate and Distribution Strategy; Led a staff of fifty employees driving the strategic development and tactical implementation of the Real Estate program across the US footprint. Direct the capital expenditure and manage expenses for the portfolio of 1,300 branches. Accountable for new construction, renovations, relocations and consolidations; architectural project management; disposition of surplus property; purchasing; facility management; asset reinvestment; lease administration and contract administration. Align Real Estate strategies across all lines of business. Recommend final approval and execution for all physical distribution activities, transactions, contracts, legal documents and business cases. VP, Director of Development Services; Commanded and cultivated a team of twenty-five employees responsible for executing a $300 million capital budget to strategically develop the physical real estate portfolio across the entire US Retail footprint. Ran a best in class program through identifying and mitigating risk, decreasing cost and driving reduction in overall project durations. Provided our Customers with the highest quality product attainable. Created, maintained and ensured operation within all processes and policies. Extended brilliance across all lines of the business and advance innovative ideologies to make TD Bank the better bank. Managed the construction, procurement and vendor management divisions. Spearheaded the organic growth of the Bank from its initial stages in the Washington DC Market. Secured a completely new team of attorneys, contractors, vendors, engineers, expediters and project managers responsible to schedule, budget, permit, contract and construct stores in Maryland, Virginia and Washington DC. Educated and drove adherence against all company policies and processes. Supervised a team of multiple project managers. Company Name City Director of Construction 01/2000 to 01/2002 Managed a team of ten employees in the design and construction and maintenance of restaurants throughout the United States. Through value engineering and change management, reduced the average store total project cost and construction duration. Designed real estate strategies, managed pipeline and prepared the annual capital budget. Managed the team executing all project milestones. Developed new consultants, vendors and contractors. Company Name Construction Manager 01/1999 to 01/2000 Supervised new and major remodel construction throughout the Northeast US. Developed feasibility packages, budgets, schedules, business cases and real estate agreements. Worked with various towns, utility providers and agencies to gather permits. Conducted the presentation of applications to various municipalities at public hearings. Teamed with public affair experts and political consultants to assist development throughout the region by reducing permit timeframes and removing roadblocks. Delivered the best quality and profitable restaurants to the Customer. Company Name Project Engineer 01/1996 to 01/1999 Supervised construction projects over a geography covering 112 stations throughout three states and fourteen counties. Ensured all locations were properly maintained and compliant with all laws and regulations. Performed inspections, supervised projects and ensured a safe and efficient working environment at each station. Prepared bids, purchase orders and waste stream estimates. Organized the disposal of wastes in compliance with EPA and local regulations. Education and Training Masters of Science : Environmental Technology 2000 NEW YORK INSTITUTE OF TECHNOLOGY , City , State Environmental Technology B.C.E : Civil Engineering 1996 VILLANOVA UNIVERSITY , City , State Civil Engineering ICSC, CoreNET, USGBC, GBCI, REEB and American Society of Civil Engineers (A.S.C.E.) Certifications: CoreNET MCR (In Progress), Lean Six Sigma (In Progress); LEED Green Associate 2013 Top 10 Real Estate Professional under 40 Leadership Profile: Integrity, Transparency, Inspirational, Decisive, Impactful, Loyal, People Leader, Passionate, Competitive, Solid Judgment Skills: Key functional experience in Real Estate Law, Finance, Transactions, Construction Management, Market Planning, Data Analytics, Program Management, Change Management and Communications, Procurement, Facility Management, Lease Administration, Risk Management and Compliance, Strategic Sourcing, Vendor Management, Mergers and Acquisitions Skills budgets, budget, C, Change Management, Competitive, consolidations, Construction Management, contract administration, contracts, DC, design and construction, driving, Facility Management, Finance, functional, Leadership, Law, legal documents, Director, Market Planning, Market, Mergers and Acquisitions, new construction, policies, processes, Procurement, Program Management, Progress, Project Management, purchasing, quality, Real Estate, renovations, Retail, Risk Management, Six Sigma, Strategy, strategic development, Strategic Sourcing, Vendor Management ",CONSTRUCTION " CARPENTER APPRENTICE Professional Summary Former construction and carpentry worker committed to high-quality workmanship and safe environments. Over 4 years of hands-on experience working with remodeling projects in residential and commercial construction. Dedicated work ethic and exceptional attendance record. I am motivated to learn new trades and skills. Interested in growing career and fostering leadership capabilities. Professional Construction Laborer with excellent interpersonal skills. Works in timely and efficient manner to see tough jobs through to completion. Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized Education High School Diploma : 04/2010 Buffalo High School - City , State CSHO (Certified Safety & Health Official) , 01/2020 TEEX - City Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized ",CONSTRUCTION " DRIVER/MANAGER Professional Summary 4 years of total customer service and physical labor. Great time management and interpersonal skills. The perfect team player and top of the line customer service. I'm looking to fill a position where I can not only sharpen my skills in the work place, but also contribute to any business to help it grow more. Experience Driver/Manager , 06/2015 to 10/2015 Company Name - City , State Loading and unloading truck at warehouse during assigned times, ensuring customers were happy with their products, unloading for individual contractors or residents upon product delivery; built relationship to better give our customers the best quality of good as well as customer service. Further increased my role within the company, where I would manage a spoke route that would deliver merchandise by bicycle and tricycle. I handpicked orders depending on time frame and quantity, then loaded bikes and tricycle depending on distance as well as timeframe. Maintained. Dispatched each cyclist to ensure we meet time schedules and budget expenses. During deliveries and at end of day I recorded all deliveries, calculated late and early drop offs, missing or wrong orders, which cyclist delivered each order, also emailed day results to Amazon managers and warehouse managers. Personal Accountant , 03/2008 to 12/2015 Company Name - City , State Gather and organize patient billing data, inclusive of demographics, insurance and appointment needs. Manage front desk, inclusive of answering calls, greeting and logging patients into system, confirming appointments as necessary. Responsible for open and close, as well as safety procedures supporting facility requirements, disposal of hazardous material, Filed Patient charts post examination and logged appointments into data base. Reviewed patient accounts, gave references to other doctors. Construction , 12/2007 to 05/2008 Company Name - City , State Worked on home renovations, business offices, Red Lion Hotel Convention center construction, backyards, all with a licensed contractor to different sites on the east side. Bellevue towers, offices, hotels, and residential properties, few out of state projects in Portland, OR as well). Prepped for lead construction. Overshadowed a professional contractor, traveled with professional contractor. Education High School Diploma Graduated : communications , 2017 GPA: GPA: 3.3 GPA: 3.3 communications Attended Shoreline CC for 2 years where I obtained my AA in general studies, as well as courses in Psychology and Kinesiology. Interests Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Personal Information Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Additional Information ACKNOWLEDGEMENT(S) AND ACCOMPLISHMEMTS Great Microsoft Office Skills Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Skills billing, budget, charts, customer service, data base, delivery, frame, insurance, logging, Psychology, quality, renovations, safety ",CONSTRUCTION " CAR SALESMAN Summary of Skills Administration and Management Customer and Personal Service Judgment and Decision Making Negotiation Sales and Marketing Building and Construction Operation and Control Professional Experience Car Salesman February 2015 to May 2016 Company Name － City , State Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Locate, select, and procure merchandise for resale, representing management in purchase negotiations. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Construction Worker March 2011 to Current Company Name － City , State Oversee activities directly related to making products or providing services. Read plans, instructions, or specifications to determine work activities. Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications. Dig ditches or trenches, backfill excavations, or compact and level earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes. Mix, pour, or spread concrete, using portable cement mixers. Erect or dismantle scaffolding, shoring, braces, traffic barricades, ramps, or other temporary structures. Provide assistance to craft workers, such as carpenters, plasterers, or masons. Education BBA : Operations and Supply Chain Management University of Central － City , State , United States Operations and Quality Management coursework,  Member of Apics UCO student chapter Professional Affiliations Member of Apics Skills Decision Making, inventory, layout, machinery, Marketing, Materials Management, Negotiation, Project Plans, Sales ",CONSTRUCTION " DIRECTOR OF DEVELOPMENT Professional Summary Real Estate / Development / Construction Executive Versatile executive with 38 years experience in the real estate and construction industries possessing a combination of hands on technical experience coupled with strong organizational and leadership skills to manage project teams from concept to completion. Honest and thoughtful style results in loyal teams that work toward a common goal. Strategic thinker and planner with analytical skills and proven aptitude to manage complex and numerous projects and coordinate the efforts of corporate departments, landlords, designers, consultants, and contractors to turn over successful projects. Honest and pragmatic approach to conflict resolution and problem solving. Immense pursuit and tireless effort to produce successful and timely results. Strong real estate aptitude allows for thorough Due Diligence and market analysis, for contract, purchase and lease administration. Commercial and Residential project management - Development - Estimating - Budget Preparation and Implementation - Profit & Loss responsibility - Value Engineering - Cost Control - Team Building - Employee training - Site Selection -- Land Use Entitlement - Permitting - Design and Plan Review - Bidding and Negotiation - Purchase and Lease negotiation - Purchase, Lease and Contract Administration Construction Manager familiar with preparing and negotiating contracts with clients and suppliers. Innovative Construction Manager adept at finding engaging ways to motivate construction teams to exceed expectations and maintain high standards. Skills Work History 05/1999 to Current Director of Development Company Name – City , State Management of multiple projects in Georgia and Florida ranging to 3/4 million square feet annually Management of construction of high end health club facilities ranging to $10 million each Management of a remote corporate office, including budgets ranging to $60 million, 5 employees Management of Construction Managers, designers, consultants, contractors, Landlords Site analysis, purchase and lease negotiation Due Diligence, entitlement processing, permitting Reporting to corporate office and departments, project schedules, progress and coordination of FF&E Led the company for projects completed and cost control Initiated the interior and exterior branding graphics. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Assisted the operations group with warranty service repairs. 06/1996 to 05/1999 Construction Manager Company Name – City , State Management of multiple Motel projects throughout the United States, ranging to $4 million Management of 4 Construction Managers in field operations Management of construction training seminars for employees, designers and contractors Site evaluation, coordination of design, permitting, budgets, negotiation with contractors Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. 12/1992 to 06/1996 Construction Manager Company Name – City , State Management of Landlords and General Contractors in the construction of approximately 45 retail stores per year throughout the Southeastern United States. Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Coordinate with marketing, merchandising and turnover to operations. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Oversaw the entire building turnover process, while enhancing communication between all construction management. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. 02/1989 to 12/1992 Construction Superintendent Company Name – City , State Supervised construction and remodel of retail and restaurant projects, ranging $200 thousand - $4 million. Design Craft Properties. 02/1986 to 02/1989 Owner Developer Company Name – City , State Full responsibilities of operating a single family home building company. Successfully completed the development of two multi-unit subdivisions and over 100 single family homes. 06/1983 to 02/1986 Construction Superintendent Company Name – City , State Managed construction and turnover of single family custom homes. Managed construction of commercial office facilities. 10/1980 to 06/1983 Carpenter / Foreman Company Name – City , State Carpenter and Carpenter Foreman on heavy industrial projects in Wyoming, Tennessee and South Carolina. 08/1975 to 10/1980 Draftsman / Field Service Supervisor Company Name – City , State Design and drafting of air structures and dome roofs. Field service to owners in the assembly and erection of air structures and dome roofs. Education 5 1975 BS : Building Construction Design and Technology Eastern Kentucky University - City , State Building Construction Design and Technology Building Construction Trades Certificate Skills assembly, branding, budgets, Carpenter, cost control, drafting, Due Diligence, graphics, marketing, merchandising, office, negotiation, operations Management, progress, Reporting, retail, seminars ",CONSTRUCTION " CAD/GIS DESIGN SPECIALIST Summary A diverse Construction Superintendent/Project Manager with 20+ years of experience in construction project management, construction supervision, building/construction inspection, drafting and surveying. Accomplished in new and remodel of commercial, residential, multi-family, utilities and heavy civil construction. Team player and problem solver with excellent communication and versatility that will be beneficial and profitable to operations. Highlights Permit processing Baseline schedules creation Building codes and regulations Blueprint fluency Safe job site set-up Residential and commercial construction specialist MS Office proficient Superb management skills Project budgeting Results-oriented Experience CAD/GIS Design Specialist Dec 2014 to Current Company Name － City , State Transfer AutoCAD data for water, sewer, and irrigation as-builts into city GIS database using ArcGIS. Prepare and plot detailed maps of project sites for the use of planning and presentations. Implementation of CADD drafting standards. Construction Layout Manager Apr 2014 to Jul 2014 Company Name － City , State Oversaw day to day field operations on layout of concrete, asphalt, and utility construction using GPS. Responsible for scheduling of the entire companies layout needs. Responsible for ordering all layout materials and maintaining equipment. Calculations of field layout utilizing Topcon 3D Office software, AutoCAD, and MicroStation. Achievements as Construction Layout Manager: State of Illinois - Willard Airport, Champaign, IL, - Parking lot rehab - $841,000 State of Illinois - I-74, Champaign, IL - 4 miles of median ditch work - $1,250,000 Danville Public Schools - Danville, IL - Rehab 4 parking lots - $765,000. Traveling Construction Superintendent Construction Jan 2014 to Feb 2014 Company Name － City , State Supervised, directed, scheduled and coordinated work with sub-contractors to complete all tasks needed to complete construction of Liquefied Natural Gas / Diesel Gas fueling stations. Worked with project managers, architects/engineers, owners and sub-contractors on schedules, change orders, RFI's, and pay app requests. Assisted in estimate of new Compressed Natural Gas fueling station in Rosenberg, TX for Trillium CNG. Achievements as Construction Superintendent: Blu LNG - Lamar Ave., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Blu LNG - Brooks Rd., Memphis, TN - Natural Gas Fueling Station - $1,750,000 Trillium CNG - Patton Rd., Rosenberg, TX -Compressed Natural Gas Fueling Station - $890,000 Project Manager Apr 2013 to Nov 2013 Company Name － City , State Planned, managed, coordinated, budgeted, and supervised construction projects from early development to completion. Liaison between the construction team, architects, designers, owners and stakeholders of the project to facilitate communication, decision making and problem solving. Estimated price proposals and change orders for projects using eGordian software. Managed and scheduled projects with Microsoft Project Executed contracts and work orders between general contractor and sub-contractors for new construction and remodeling projects. Worked with architects/engineers, owners and sub-contractors on estimates, schedules, RFP's, RFI's, product specifications and product data submittals, shop drawings, change orders, pay app requests, punch lists, job closeout and as-builts. Achievements as Project Manager: University of Illinois - Roger Adams Laboratory – Bathroom Remodel - $117,000 University of Illinois - Labor and Employment Relations – Office renovation phase I – $94,000 University of Illinois - Labor and Employment Relations – Office renovation phase II – $107,000 University of Illinois - Memorial Stadium – Replace Entrance Doors on the east side – $275,000 University of Illinois - Personnel Services Building – Office remodel - $193,000 University of Illinois -Foreign Language Building – Window and office repair – $129,000 University of Illinois – Crop Science Storage Building –New 66'x160' pole barn - $225,000 Champaign Park District - Virginia Theater – Remodel of Projection Room - $179,000 Building Inspector Oct 2006 to Apr 2013 Company Name － City , State Perform plan reviews, calculate building/electrical/remodeling permit fees, and process permit applications. Schedule and perform inspections. Responsible for enforcement of The International Building Code, the International Residential Code, and the National ElectricalCode in commercial, single-family and multi-family new construction and remodeling projects. Perform the daily inspections and documentation of all new subdivision construction as well as erosion control (SWPPP and MS4) compliance. Achievements as Building Inspector : Burger King - $2,200,000 Cold Stone Creamery - $475,000 Savoy 16 - IMAX theater - $10,000,000 Buffalo Wild Wings - $2,550,000 Wal-Mart Remodel - $3,000,000 Trinitas Ventures - Village at Colbert Park multi-family housing 208 units - $12,000,000 Over 430 new single family homes ranging from $190,000 - $1,100,000 Survey Crew Chief Jan 2003 to Oct 2006 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, boundary, Right-of-Way, & FEMA surveys, construction staking, layout and computations of buildings, roadways, bridges and utilities on time and under budget. Resident Engineer/Construction Observer duties included managing of crew testing and inspecting concrete roadways and sidewalks; inspection of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, quantities and materials used. Draftsman duties included the use of AutoCAD 2000, Eaglepoint, and MicroStation J to complete construction documents including subdivision and roadway plans, Right-of-Way plans, and Plats of Survey. Achievements as Resident Engineer: Saw Grass Subdivision 446 lot residential development - $8,900,000 Ashland Park Subdivision 540 lot residential development - $10,800,000 Chestnut Grove Subdivision - 145 lot upscale residential development - $4,350,000 Engineering Technician Jan 1994 to Jan 2003 Company Name － City , State Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, & boundary surveys, and staking of Right-of-Ways. Resident Engineer/Construction Observer duties included: the testing and observation of concrete roadways and sidewalks: testing and observation of asphalt roadways; observation of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, materials used, quantities and engineers pay estimates. Draftsman duties included the use of AutoCAD 98, and MicroStation J to complete construction documents for roadway & intersection plans. Achievements as Resident Engineer: University of Illinois - Marching Band Practice Area and Parking Lot E-14 - $675,000 City of Champaign, IL - Windsor Rd 2 lane reconstruction - $839,000 City of Champaign, IL - Bradley Ave/Parkland Entrance reconstruction - $1,300,000 Village of Westville - MFT Oil & Chip - $279,000 Central Soya, Gibson City, IL - Hazardous Tank Containment - $585,000 IDOT Westville RT 1 – Water main Construction - $2,200,000 Education Bachelor's Degree , Construction Management 2017 Everglades University － City , State current enrollment Certificate , Surveying 2006 Southern Illinois University － City , State Certificate of Completion (21 credit hours) in Land Surveying Associate of Arts , Construction Technology 1992 Parkland College － City , State Skills Blueprint reading (20+ years), Documentation (20+ years), Problem Solving (20+ years), Effective Communication (20+ years), Inspection Scheduling and Coordination (10+ years), Pay Estimates and Pay Apps (10+ years), Knowledge of applicable building codes and interpretation (8 years), Estimating (20+ years), Contract Negotiations (2 years), Survey Layout Calculations (20+ years), AutoCAD (20+ years), Microstation (20+ years), Microsoft Word (20+ years), Microsoft Excel (20+ years), Microsoft Outlook (20+ years), Microsoft PowerPoint (5 years), Microsoft Project (3 years), Adobe Acrobat (10+ years), Supervisory Experience (10+ years), Project Management (10+ years), ArcGIS (6 years) ",CONSTRUCTION " SENIOR RESIDENT INSPECTOR Summary Dependable and hard-working Senior Transportation Construction Inspector with more than 20 years of experience in the transportation construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Highlights Exceptional problem solver Organized and detail-oriented Advanced critical thinking Strong communication skills MS Office proficient Proficient in E-Builder Software Superb management skills Project budgeting Cost control Project management Residential construction specialist Building Construction Trades Certificate Operational analysis Erosion and sedimentation control Technical plan execution Concrete estimation Accurate measurements and estimates Structural and architectural pre-cast concrete Blueprint reading Baseline schedules creation Building codes and regulations Demolition Accomplishments Managed projects ranging from $38 - $945 million dollars, while supervising my team, and meeting deadlines of an aggressive schedule due to the mile stones set by the government. Experience Senior Resident Inspector March 2014 to June 2014 Company Name － City , State I implemented erosion control measures at the onset of the road relocation project at the Mount Airy Airport. I oversaw installation of silt fences, check dams, and basins as per plans and specifications. I verified integrity of devices after rain event and met all project contract specifications. Senior Inspector June 2013 to February 2014 Company Name － City , State I managed the erosion control effort on the I-77 project in Statesville, NC. I oversaw and organized installation of rock line ditches and basins. Validated silt fence and outlet ditch repairs after major rain events and met all project contract specifications. Senior Bridge Inspector September 2010 to March 2013 Company Name － City , State I oversaw bridge construction of the 27B63 Fly over bridge. This was a four span bridge with spread footers. Concrete construction of abutments piers and pier caps were installed as per plans and specifications. Type 2 girders were placed as per erection plan. Construction of false work, deck rebar for decking, and dry run for concrete deck. Over saw construction of 6 cast in place retaining walls with spread footers, and 2 MSE walls with concrete leveling pads. I reviewed shop drawings for the project structures and made comments to be reviewed by engineer. Estimated cost of this project was $945 million dollars. Senior Inspector July 2005 to February 2010 Company Name － City , State I worked on the$750 million dollar Charlotte light rail system project. Oversaw construction of five bridges: two with three spans, two single spans, and one with nineteen spans. Managed this project and met deadlines even though this project had an aggressive schedule due to the mile stones set by the government. I managed bridge construction, took part in project meetings, and made comments as needed on the construction activity. Oversaw bridge construction consisting of H piles and drilled shafts. Oversaw the drilled shaft construction with a day and night shift. I checked and verified rock socket and bottom elevation. I inspected construction of abutments, piers, and pier caps formed in place with rebar and concrete. I was responsible for checking all shop drawings for the bridge before construction was preformed. I was the Senior bridge inspector for the Louisiana Timed Managers Program, Mansfield, LA. I was lead Structure Inspector on the project. I managed a $45 million dollar project on the SR 171 hurricane route. I oversaw construction of one 5-span bridge and three 3-span bridges. I inspected the work performed on 4 other bridges, concrete piles, concrete caps, type 2 girders, decking SIPS with epoxy rebar. I inspected dry run for bid well concrete finisher that meet concrete specifications. I created the punch list for final inspection. Transportation Construction Inspector March 2004 to December 2004 Company Name － City , State Worked on the $45 million dollar bridge project on SR 0028-28A Etna, PA; Penn Dot District 11-0. I oversaw construction of three cast-in-place retaining walls; pre-drilled piles, EFCO forms, rebar, concrete and tie backs. I inspected testing by the geotechnical engineer of tie backs to ensure that testing met specifications and contract requirements. Transportation Construction Inspector June 2000 to November 2003 Company Name － City , State Worked on a $38 million dollar contract for the Port Authority of Allegheny County, Pennsylvania. I also worked on a Light Rail Transit project, stage two, in Overbrook, PA. Oversaw construction of three new bridges: one six span bridge, one three span bridge and a single span bridge. Drilling caissons, cast in place retaining walls, concrete footers, structural steel placement, concrete deck, parapets, and approach slabs. I reviewed all work preformed to ensure that it met plans and specifications for monthly estimate payments. Construction Inspector June 1991 to February 2000 Company Name － City , State 1994-1999 Construction Inspector for Materials Penn Dot projects (I-79 Meadowlands) and Southern Expressway 18A. My duties included running construction soil lab for the projects. Work field testing soil, concrete and aggregates for state projects valued at $15 to $22 million dollars. 1991-1993 Construction Inspector on Penn Dot projects SR 0018 -A) Bavington Pa. Oversaw construction of a new replacement single span bridge. Bridge work consisted of demolition of the existing bridge, driving steel H piles with concrete abutments type 2 concrete girders, and sip decking. Responsible for checking all form work, rebar, and concrete as per specifications made by weekly estimates. Construction Inspector Penn Dot project SR 0039 - B18 Oversaw construction of a MSE construction single span bridge. The MSE walls were constructed before piles were being driven due to field conditions. Abutments formed, rebar placed, and concrete type 2 girders used in sip decking. I Inspected rebar and concrete for decking and Bidwell finishing machine to ensure specifications were met. Education High School Diploma : Academics Shaler Area High School － City , State Residential Construction Certificate Community College of Allegheny County － City , State Certification in Construction Materials and Lab Testing Jeff Zell Consiltants － City , State Certification in Project Management Colorado Technical College Online － City , State Interests I enjoy traveling with my family. Skills Reliable hard worker interested in using my skills to meet the requirements of this position. Advanced critical thinker that is organized and detail-oriented. Strong communication and management skills. Proficient in MS Office and E-Builder Software. Project management, budgeting, and cost control. Professional Affiliations Member of the American Concrete Institute, National Institute for Certification in Engineering Technologies and OSHA, and NC DOT Certified in Concrete and Erosion Control. ",CONSTRUCTION " LICENSE CONTRACTOR Summary Detail-oriented specializing in Residential and Commercial construction with sales and professional development experience with more than 30 years of expertise in all facets of the construction industry. Verifiable track record for successful completion of multi-million dollar projects that consist of high rises located in the Las Vegas and Chicago downtown areas through coordinating trades, developing partnerships, and building positive rapport with architects, engineers, local officials, vendors and clients while maintaining costs. Well verse in contract negotiation , project budget , impending designs issues, document preparation, building code regulations, material procurement, and site management through certification of occupancy . Areas of Expertise Include:   *leadership & Team Building * Quality Control Management *Permits & Building Codes * Workplace Safety & Compliance *Construction Planning & Scheduling *Organization & Time Management *Critical Path Project management * Vendor & Materials Management *Budget Analysis * Estimating Job Cost Highlights Knowledge of and experience working with Paint Experience with various hand and power tools and heavy equipment Skid steer Loader, Meg-roller and forklift Experience working on high-rises, deep tunnel, bridges, roofs, porches(concrete/wood) Drywall, trim work, windows, cabinets, hardwood floors, ceramic, vinyl, acoustical ceilings, train-tracks, houses, foundations, docks, water-mains, sidewalk, plumbing, HVAC, electrical Software MS Office Proficient Concrete estimation Superb management skills Project budgeting Cost control Experience License Contractor January 2011 to February 2016 Company Name － City , State Led the planning, budgeting and direction of all construction projects. Managed projects such as painters, carpenters, labors, electricians, plumbers, and HVAC installers Responsible for runoff and ordering of materials Managed time and payroll for 20 plus employees Analyze and interpret blueprints for projects to insure quality of work. Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor's consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of 20 onsite general contractors for over 5 years. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Foreman January 2008 to January 2011 Company Name － City , State Interface with various contractors, owners and regulatory advocates to determine appropriate project handling. Managed 25 plus employees. Experience in understanding internal business strategies to develop working knowledge of industry practices. Analyze and interpret new M&P related to all guidelines inquires. Led and managed resolution of all issues during project construction and commissioning phases. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Properly maintained all onsite equipment and vehicles. Foreman January 2004 to January 2008 Company Name － City , State Work with surveyors and engineers for site layout Placed orders for projects and maintain stock levels Managed 35 plus employees Prepare and maintain reports regarding day to day operations Ability to build strong working relationship both internally and external. Assisted the project manager with bidding new jobs and projects Managed a team of 35 on-site general contractors . Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Carpenter Foreman January 1987 to January 2004 Company Name － City , State Work with surveyors Managed Safety environment Blueprint reading Maintain stock level Effectively managed a diverse crew of 35 with time and payroll Education Engineer Chicago State University － City , State , USA High School Diploma Leesville H.S. － City , State Skills 30 years in construction industry Fast learner Committed team player strong in consistently meeting and exceeding business and performance goals Ability to work independently OSHA certified ",CONSTRUCTION " ASSISTANT PROJECT MANAGER Professional Summary Confident Assistant Project Manager with demonstrated skills in many applicable construction management fields and stakeholder communication. Highly effective at tackling multiple tasks at once and working with lots of different personalities. Seeking similar position with driven, competitive and established company. Skills Scheduling of meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation and bidding Blueprints and schematics Good multitasker Strong team player Knowledgeable in Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate through Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager , 07/2017 to Current Company Name – City , State Mentored and guided associates in approaches designed to exceed expectations of customers and members Adapted quickly to changing and competing project demands Adjusted project plans to account for dynamic targets, staffing changes and operational specifications Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands Managed cost projections, prepared budgets and cost reports Delivered high level of service to clients to both maintain and extend relationship for future business opportunities Closely collaborated with project members to identify and quickly address problems Review and assist in accurate exposure projections and actively work to reduce / eliminate these exposures Managed upwards of 20 trades at different times during current project Managed and completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. during transition periods of two separate project managers leaving current project Senior Project Engineer , 11/2015 to 07/2017 Company Name – City , State Reviewed contractor proposals and sets of drawings prepared by A and E firms to identify missing information, generate questions and align budgets Oversaw worksite construction to coordinate with supervisors and guide projects Managed projects effectively to deliver finished work on time Assisted in estimating, cost analysis, value engineering, material sourcing, etc. to assist Ownership in meeting budgets while still maintaining A&E's design intent Helped with coordination of Owner expectation vs. GMP for finish scope to assist Ownership in releasing interiors package for the project Went to weekly offsite meetings at Ownership's office to work with Owners, A&E, Developers, Marketing team, etc. to assist in finalization of design to match budget Project Engineer , 02/2014 to 11/2015 Company Name – City , State Evaluated change order requests in response to out-of-scope work activities and developing field conditions Performed constructibility reviews consisting of independent, structured assessment of construction bid documents to ensure coordination, eliminate ambiguity and minimize project issues Monitored installation of materials and equipment for compliance with drawings and specifications Generated change orders for project using estimating CMiC & Bluebeam Completed sub prequalification, bid review, post bid interviews, document review to complete accurate and detailed project buyout and GMP Wrote RFIs, compiled submittals, posted to record set, permitted documents, submitted for deferred design, etc Assisted in project closeout and final change orders for all managed trades Education Associate of Science : Construction Management , 10/2013 California Polytechnic State University-San Luis Obispo - City , State Certifications OSHA 30 Certified, First Aid Certified, NAHB Green Building Certified Skills Scheduling of meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation and bidding Blueprints and schematics Good multitasker Strong team player Knowledgeable in Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate through Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager , 07/2017 to Current Company Name – City , State Mentored and guided associates in approaches designed to exceed expectations of customers and members Adapted quickly to changing and competing project demands Adjusted project plans to account for dynamic targets, staffing changes and operational specifications Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands Managed cost projections, prepared budgets and cost reports Delivered high level of service to clients to both maintain and extend relationship for future business opportunities Closely collaborated with project members to identify and quickly address problems Review and assist in accurate exposure projections and actively work to reduce / eliminate these exposures Managed upwards of 20 trades at different times during current project Managed and completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. during transition periods of two separate project managers leaving current project Senior Project Engineer , 11/2015 to 07/2017 Company Name – City , State Reviewed contractor proposals and sets of drawings prepared by A and E firms to identify missing information, generate questions and align budgets Oversaw worksite construction to coordinate with supervisors and guide projects Managed projects effectively to deliver finished work on time Assisted in estimating, cost analysis, value engineering, material sourcing, etc. to assist Ownership in meeting budgets while still maintaining A&E's design intent Helped with coordination of Owner expectation vs. GMP for finish scope to assist Ownership in releasing interiors package for the project Went to weekly offsite meetings at Ownership's office to work with Owners, A&E, Developers, Marketing team, etc. to assist in finalization of design to match budget Project Engineer , 02/2014 to 11/2015 Company Name – City , State Evaluated change order requests in response to out-of-scope work activities and developing field conditions Performed constructibility reviews consisting of independent, structured assessment of construction bid documents to ensure coordination, eliminate ambiguity and minimize project issues Monitored installation of materials and equipment for compliance with drawings and specifications Generated change orders for project using estimating CMiC & Bluebeam Completed sub prequalification, bid review, post bid interviews, document review to complete accurate and detailed project buyout and GMP Wrote RFIs, compiled submittals, posted to record set, permitted documents, submitted for deferred design, etc Assisted in project closeout and final change orders for all managed trades ",CONSTRUCTION " GARDEN ASSOCIATE Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.   Highlights Exceptional customer service Bilingual in [Spanish] Sales expertise Reliable Strong work ethic Team player Excellent communication skills Flexible Accomplishments Best Cashier in District award 3 Homer awards received for good customer skills/going above and beyond on basic job expectations. Experience 02/2010 to 09/2013 Garden Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing displays for the entire store. Built customer confidence by actively listening to their concerns and giving appropriate feedback. stocked shelves and carried merchandise out on the floor for customers. 06/2009 to 12/2010 Construction Worker Company Name － City , State Cleaned all construction areas to avoid hazards. Removed old roofing materials. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. 06/2006 to 06/2008 Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Received orders, processed payments and responded to guest concerns. Recorded customer orders and repeated them back in a clear manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Community Service Volunteer, Samaritan Community Center-2012 Education 2010 GED Bentonville High School － City , State Skills Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research ",CONSTRUCTION " ELECTRONIC TECHNICIAN II Profile To acquire an electronic engineering position in an organization where my productive skills and experience will contribute to the success of that company. Committed, Motivated, Customer-service focused ,Forward-thinking Electronic Engineer with hand-on experience performing quality troubleshooting, electronics system design and development. Professional Experience 09/2011 to 12/2014 Electronic Technician II Company Name － City , State Job Summary : Builds, Troubleshoots, and maintains test and repair of manufacturing and inspection test equipment on C.O. telecommunications equipment down to electronic components parts level. Operates production test equipment. Monitors and performs calibration of test equipment and testers.Diagnose and repairs failed circuit boards and using a variety of diagnose tools including visual inspections. Collects data and interprets board failures.Train lower level Technicians.Troubleshoot, repairs, and maintains test equipment as needed. Diagnose and repairs failed circuit board using a variety of diagnostic tools 01/2005 to 01/2009 Construction Coordinator Company Name Prepares specifications and reports for construction projects and monitors the projects' status through completion. Exercise professional control and timely implementation and administration of limited scope capital projects. Assist in the preparation of contracts for consultants and contractors. Assure the corporation receives the best value for the lowest possible cost. Oversee the construction phase of assigned projects. Makes field inspections of residential, commercial, and other types of buildings and structures in all stages of construction. Daily inspections on overlay construction of multiple work orders, underground Fiber cable placement (Fios FTTP Fiber to the premise), & Fiber splicing Quality Assurance on Fiber Closures, color codes, Fiber Terminal counts, Cleanup, & organization inside the vault. Test Hub splice for Residual Impurities from the hub and throughout the distribution work order that can Block, Deflect, or Alter the path of light as it attempt to pass through the fiber core. Check Fiber Alignment on New mechanical fusion Splicing. Extensive print reading abilities. Local Manager Local Manager Verizon Communications 3704 3rd Ave Tampa, Florida Responsible for the daily monitoring of 10-20 Splicing technician for the Fiber To The Premise Splicing distribution work orders and Greenfield work orders in Tampa. The daily communication and coordination with the Single Service Providers to monitor work order progress, milestones and potential jeopardies. Work order package closing and documentation. 01/2000 to 01/2000 Company Name 3192-9L, 9T Manufactures: Charles Industries, DSL Loop Units- HRU, HTUC, HRU612, HRU412, HLU388 Adtran, Pair Gain, PGF 8 line Units- FRC753, PS213, FAU728, FLU712, FLC703 High Gain, AT&T, OTR-D - OC48, DDM-2000, MUX2400 Go Digital, NEC, Adtran -HDSL Education and Training 1 2005 Bachelor of Science : Information Systems Security, Information Systems 1 2003 Associates of Science : Computer and Electronic Engineering ISS ITT Technical Institute － City , State , US GPA: GPA: 0.850 GPA: 0.850 Affiliations Supply Petty Officer: In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations Certifications OTR Skills SECURITY, CLOSING, COLOR CODES, CONTRACTS, DOCUMENTATION, FIBER SPLICING, INSPECTIONS, PROGRESS, QUALITY ASSURANCE, SPLICING, VERIZON, DSL, AC, CIRCUITS, COMPONENT LEVEL REPAIR, DDL, SCHEMATIC, TELECOMMUNICATION, TELECOMMUNICATIONS, TELECOMMUNICATIONS EQUIPMENT, AVIATION, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, DISPATCHER, OPERATIONS, PROMOTIONAL, SYSTEMS SECURITY, MICROSOFT WINDOWS, WINDOWS 95, WINDOWS 98, WINDOWS ME, DDM, HDSL, MICROSCOPE, MULTIMETERS, OC48, SOLDER, SOLDERING, EXCEL, FIREWALLS, POWERPOINT, RED HAT, WORD, ISS Military Experience 11/1996 to 11/2000 E-4 Company Name In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department. Member of the Crash and Salvage firefighting team during flight operations. Responsible for moving, spotting, safety and launching all aircraft on the flight deck. Including instructing personnel in breaking down and tying down all aircrafts on the flight deck. Able to handle challenges, coordinated a variety of tasks in stressful and fast-paced environment Master at Arms: Security Patrolman, Dispatcher, Armored escort for government bank on board the USS George Washington. Patrolman in all Captains' (C.O) and Executive Officers' (X.O.I) Mast. Managed a crew of 40 subordinate enlisted. Delegated tasks to those enlisted on behavior probation. Collaborated with superior officers to oversee tasks and duties of personnel within Air and Security department. Point man on Security Attack Force Team and Special Forces Joint tasks onboard the USS George Washington. ",CONSTRUCTION " SENIOR PROJECT MANAGER Professional Summary Ambitious Construction Executive experienced in commercial construction with over 30+ years of experience. Proactive, resourceful and hardworking with strong follow-through. Excellent problem-solving and time management abilities. Skills Advanced problem solving Project planning and development Finance and accounting Employee relations Team building  Negotiations expert Strategic planning Contract review and recommendations Work History Company Name Senior Project Manager | City , State | August 2017 - Current Opening of Denver Operations for McCauley Constructors Establishing protocols, procedures and reporting mechanisms for a satellite location Procurement and management of teams to establish a stand-alone profit center Act as the liaison with main company office representatives to provide information on activities of the satellite location Actively project manage 3 to 5 projects in the $5 to­ $10 million range. Monitored the market to capitalize on the latest trends. Supervised the work of team members, offering constructive feedback on their work performance. Monitored timelines and flagged potential issues to be addressed. Collaborated with the Pre-Construction department to ensure accurate and complete project budgets. Company Name President | City , State | November 2010 - August 2017 Qualified competitive subcontractor bids prior to execution of contracts. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Led and managed resolution of all issues during project construction and commissioning phases. Led the planning, budgeting and direction of all construction projects. Carefully coordinated plans and specs using marketing programming standards. Company Name Senior Project Manager | City , State | January 2006 - November 2010 Managed teams of on-site subcontractors on multiple sites simultaneously. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all on site issues. Directed all phases of commercial construction projects, from budgeting  to closeout. Collaborated with the Accounting department to implement electronic accounts payable system. Company Name President | City , State | January 2003 - December 2005 Oversaw business-wide changes to modernize procedures and organization. Developed program to promote new managers from within, leading to a cohesive leadership structure. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Trained and promoted continued education for all onsite crew members.  Company Name Project Manager | City , State | April 1999 - December 2002 Kept meticulous records of all costs and expenses and analyzed that data against the budget. Managed between 10 to 20 projects per year. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities. Conducted meetings with clients to determine project intent, requirements and budgets. Company Name Project Manager | City , State | April 1997 - March 1999 Conducted meetings with clients to determine project intent, requirements and budgets. Maintained project schedules by managing timelines and making proactive adjustments. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with subcontractors, consultants and manufacturer's representatives. Education Masters of Real Estate & Construction Management Construction Management University of Denver City , State | 1995 Construction Management BBA Business Management East Tennessee State University City , State | 1991 Business Management Skills Safety Oversight, Prime Contract Negotiations, Budgeting, Competitive Contracts Management,  Marketing, Microsoft Office, Microsoft Project, Pro Core Project Management, Personnel Management, Procurement, Project Management, Systems Protocols and  implementation and Quality Control. Certifications LEED AP ICC Class A License  ASHE (American Society of Health Engineers) ",CONSTRUCTION " CUSTOMER SERVICE REPRESENTATIVE PRESENT Accomplishments ADOT Highway plans reading ADOT Pen Computer System Training ATTI Field Asphalt, Soil/Agg. 14135F ACT Building Performance Institute, Build[nc Analyst Professional Troxler Nuclear Gauge Safety Training, Class #0110486 8 hour Refresher OSHA hazmat training Cert. 40 hour OSHA training Cert. Life and Health Insurance, DOI#642125. Experience Company Name － City , State Customer Service Representative Present Extensive experience assisting customers with purchases and returns, constructing displays, training new employees policy and procedures Awarded customer satisfaction card, alternate customer service supervisor. Company Name － City , State Construction Materials Technician Highway construction plans, construction inspection procedures and specifications; materials testing procedures, personal computers and the use of applicable software. Communicated and coodinated construction schedules with the necessary paties, and ensured that work complied with project approved plans, standards and specifications. Work out of town was common. Company Name － City , State Construction Quality Assurance Inspector Served as a Special Ministry counselor to individual(s) and families to provide free basic relocation assistance. Identify the clients problem(s), present solutions, and work in a team setting. Informing clients of prerequisite for assistants, assessed information, and collaborated with team on the recommended decision. Collaborated with private contractors, the public, State management to ensure that work complied with approved plans, standards and specifications. Prepared and submitted field task reports of materials sampled and field test to State district head office with calculations of QA monitored or client. Classified as a level II State inspector after completion of first assignment. Expected to competently perform any new assignments tasked. Company Name － City , State Geologist/Assistant Lab Manager Supervising geologic and geophysical activities involving various types of analysis, data interpretation, preparation of geologic report findings. Education and Training Morehead State University City , State Bachelors of Arts : Political Science Political Science Certifications ACI Concrete Field testing Grade 1 Cert.01029787 Skills a level II, basic, counselor, client, clients, customer satisfaction, customer service, inspection, inspector, interpretation, materials, office, QA, supervisor, Supervising ",CONSTRUCTION " OWNER/ FABRICATOR/ WELDER Experience Owner/ Fabricator/ Welder October 2017 to Current Company Name － City , State Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor. Furniture and Antique restoration. Farm equipment repair. Mobile welding. Heavy Equipment Operator August 2017 to October 2017 Company Name － City , State Operated Track hoe to excavate Live Gas lines from Atlanta GA to Chattanooga TN at marked PIs in order to test pipe density for Anomalies on the 24"" Northwestern Georgia expansion project. Lowered in pipe, coordinating with other operators to complete Tie-ends on Mountain. side. Project was ended due to Smart Pig coming apart inside the pipe. Owner/ Fabricator/ Welder April 2016 to August 2017 Company Name － City , State Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor. Furniture and Antique restoration Farm equipment repair Mobile welding. Construction Superintendent May 2013 to April 2016 Company Name － City , State Mentored, coached and trained 120 team members. Recruited, hired and trained 107 new employees for construction of pipelines and Comingle Facilities and compressor stations in the Maverick Shale in South Texas. Built and maintained quick response oil and salt water spill clean up and remediation crew, which won the rapid emergency response team for Anadarko Oil and gas Identified inefficiencies and made recommendations for process improvements. Planned and delegated daily operations including New installation crews, Maintenance roustabouts, Mechanics, Operators, welders, and haul drivers Maintained a fleet of 24 roustabout trucks, 3 heavy haul trucks, 3 water trucks, 1 Kill Truck, and 4 pull trucks attended daily Consultant meetings at Anadarko, Chesapeake, EP, and stonegate to receive work schedule and planned vessel change outs and new projects Attended Bid Meetings on all new projects that were not T&M then estimated and submitted Bid quotes Conduct daily Tailgate meetings and presented monthly Safety meeting power points over saw all daily operations. Laid off after reduction in workforce for Anadarko Petroleum due to oil prices. Construction Foreman July 2011 to May 2013 Company Name － City , State Mentored junior team members, providing guidance on proper techniques and safety. Received Daily duties from operations manger then delegated specific jobs out to special crews inspected all work complete by Smith Crews and submitted daily reports to consultants and operations manager using Excel, Word, and Outlook Enforced all company policies and safety regulations Filled out all proper permits prior to work beginning ie. JSEA, Hotwork, Gas Monitoring, Trenching and Excavation permits, Lock Out Tag Out, Transfer Sheets, Hot Tap Permits, and confined space permits before any work started Hauled equipment such as backhoes, Skid steers, Roller, Pipe, with pull Truck Operated Track hoe Back hoe, Dozer, Roller, Maintainer, Trencher Man Lift. and Forklift to dig ditch, Expose existing live lines, remove contaminated soil. Build or blade roads and spread limestone. Superintendent Welders Helper/Operator October 2008 to July 2011 Company Name － City , State Assisted Welder to cut, fit, prep and weld out fabrication for tank batteries and facilities Cut, Buff, and grind bevels and bead on main line to install mainline Pig Launchers and receivers Helped welder and crew prep pipe and fittings for tie ends and Hot Taps Throw Skids, sand bags, install silt fence, run water pumps, clean tracks, Spot for operators, string pipe, Spacing crew, Locate lines any work needing to be done throughout the day was able to operate on and off until they let me stay on machinery. Accomplishments High school diploma Had to drop school due to Finances, Master Welder 2008 Tulsa Welding School & Technology Center Tulsa , OK, United States Was top welder 4 out of5 Phase completed Before having to drop out of School and go to work because I did not qualify for financial aid. Dropped out October 8th and started work as a welders helper October 10th. Education High School Diploma : General ED , 2008 Midland High school － City , State General ED Coursework in Arc and MIG Welding Summary My objective is to be employed in a career where I can use the skills I have acquired from almost 8 years of experience in the oil and gas industry to benefit my company as well as myself. Holding positions in all aspects of the industry from just starting out as a Labor Hand on the Right of way to working my way up the ladder to Construction Superintendent, being responsible for two Different yards including 120 employees and 200 pieces of equipment in South Texas, leading crews in the construction and Maintenance of Pipelines, Substations, Comingle Production Separation facilities, Compressor Stations, De-Hi pads, Hot Taps, and spill remediation. Meanwhile, making sure all projects are completed in a safe and timely manner to be both cost affective and ensure everyone goes home safe at the end of every day. Affiliations Member of FFA Held office as President, Vice President, Secretary, Treasure and sentinel Member of 4H Held office as President, Vice President, Secretary, Treasure Member of Livestock judging team Member of Basketball team Skills Blueprint, Building codes, equipment repair, first Aid, Forklift, Invoicing, weld, Welder, welders, Welding ",CONSTRUCTION " PROJECT ENGINEER & PROJECT MANAGER Summary I have a Construction Project Manager and Engineer with over 20 years of experience, including recent projects in commercial and multi residential. Expert at problem-resolution and planning and managing projects from inception through completion. I am experienced in supervising all levels of technicians, engineers, and craft and in building relationships with international teams of managers and staff. I have an excellent oral and written communication skills. Also eleven years of comprehensive accounting, management experience, cross-trained in numerous accounting functions, dealt with private companies. Areas of expertise comprise the following: *Excellent Communication Skill *Efficient Management and Leadership ability *Effective budgeting and cost management of projects *Expertise with latest tools and techniques *Efficient planning and coordination of activities *Effective quality checking of final deliveries *Excellent Time Management to finish the work scheduled on Time Skills Auto Cad Quickens (included Quick Books), Timberland Virtual Basic MS Office 2003-2010 (Excel, Access, Word, Power Point) Microsoft Project Primavera P3, P6 Primavera Contract Management Hold CIVIL ENGINEER LICENSE; Affiliated with the Chamber of Civil Engineering (Turkey). Experience Project Engineer & Project Manager June 2006 to Current Company Name － City Established record of competence in professional roles requiring proficiencies in engineering and monitoring. As a Civil Engineer/ Construction Engineer ( DCHFA- DISTRICT OF COLUMBIA HOUSING FINANCE AGENCY, WASHINGTON DC ), managed a 4500 affordable units in delivery of engineering services for complex projects ( Multi family , commercial and single family houses ); directed all preliminary studies/surveys, design/layout, and costing for projects - and contributed to project presentations before, Procurement, Contract Coordination, and Construction through completion and start-up. Produce on-the-spot engineering as required to complete the projects. Design and review green building projects (LEED certified or Green Building Act) for additional platforms, routed air piping. Revise CAD drawings for as-built status and AIA Contracts (A-201, A-211, A-111, A-101). Assist with the preparation of written proposals and written responses to RFPs, RFQs for public and private sector projects. Prepare preconstruction and construction scheduling. Award bids, ordered equipment and materials, expediting and tracking shipments. Check quality of final product and deliverables at each phase. Prepare articles for activities, cost, and other things. Completed projects with customer's satisfaction. Review blue prints and design before development. Handle team of workers and engineers. Prepare equipment and instrumentation folders for one-source maintenance reference. Prepare punch-list with scope, drawings, bill of material, and preliminary pricing. Prepare weekly, bi-weekly and monthly construction meeting. Prepare and revise monthly Requisition and Change Orders AIA Documents (G702, G703). Certified AIA G704. Construction Sr. Project Manager January 1996 to January 2006 Company Name － City , State I review and ensure that the contract and regulations documents of projects are as per standards and do not violate any government or legal regulations. I managed and supervised a 25 members working in various constructions projects in the organization. I efficiently managed more than 4 projects at a time and Coordinated construction activities all projects given to me effectively. I also did budget analysis and cost analysis of all the projects given to me and scheduled all tasks and activities without foregoing quality to keep the budget and cost under control which was well appreciated by the management. Checked quality of final product and deliverables at each phase. Prepared articles for activities, cost and other things. Completed projects with customer's satisfaction. Reviewed blue prints and design before development. Handle 20 million dollar project in scheduled time period. Handled team of workers and engineers. Prepared punch-list with scope, drawings, bill of material, and preliminary pricing. Prepared weekly, bi-weekly and monthly construction meeting. Revised monthly Requisition and Change Orders AIA Documents (G702, G703, G701, G704). Project Engineer January 1989 to January 1990 Company Name － City Managed a 160-member unit in delivery of engineering services for complex projects ( hydroelectric facilities, waste water/ sewage plants, subterranean tunneling, highways, etc. directed all preliminary studies/surveys, design/layout, and costing for projects - and contributed to project presentations before government/ World Bank officials. Army Construction Officer Company Name － City Managed and coordinated Turkish army and NATO projects for inspection and checked and complied all military construction codes for those complex projects. Education and Training Diploma : Civil Engineering , 1982 Electrical Engineering Technical High School Istanbul Technical University － City , Turkey Civil Engineering Computer Information and Software, Old Dominion Information, Virginia, : 1997 (A++ Certification) Certifications OSHA training (10 & 30 Hours) *CPR & First Aid Training *Computer A+ & Networking Training *MS Office training (MS Project, Excel, Word, Power Point, Access) *Primavera P3, P6 , Contract Management Training *Auto Cad & Turbo Cad Training Personal Information I am a US Citizen and willing to relocate /travel. I am also available for interviews and employment with notice. Languages Proficient in English and Turkish Languages; limited skills in Italian, Spanish, and Kurdish. Training & Certification Skills A+, AIA, army, AGENCY, Auto Cad, Basic, budget analysis, budget, bi, CAD, CIVIL ENGINEER, Civil Engineering, Contracts, Contract Management, cost analysis, costing, CPR, DC, delivery, Engineer, English, FINANCE, First Aid, government, hydroelectric, inspection, Italian, layout, legal, materials, Access, Excel, MS Office, Power Point, MS Project, Microsoft Project, Word, Networking, presentations, pricing, Primavera, Procurement, proposals, quality, Quick Books, scheduling, Spanish, surveys, Turkish, written, articles Additional Information I am a US Citizen and willing to relocate /travel. I am also available for interviews and employment with notice. ",CONSTRUCTION " QA / QC MANAGER Summary QA / QC Manager Qualification Highlights Current Certifications Job 21 years' experience in the Oil and Gas Industry, Specializing in Repair/Maintenance and New Construction of Above Ground storage tanks, with 6 years in the QA / QC field. Highlights Microsoft Word, Excel, Weld Pro, Auto-Cad Matt Halderman- 1 Experience 01/2011 to 11/2016 01/2005 to 01/2008 QA / QC Manager Creates, maintains and establishes all WPQ's and WPS's while also training and document control of all NDE. Initiates, oversees and audits Shop and Shop Inspector. Reviews all drawings from the bid phase to procurement. Provides Superintendents with proper NDE training and technical support. Perform completion audits on job closing packages. Write and develop Weld procedures and can sign ASME Level III procedures. Construction Manager Company Name － City , State Responsible for day-to-day operations of construction projects, assembled personnel, equipment and materials for projects. Supervised multiple projects concurrently while providing advice and assisting in the planning of projects awarded for transition from sales to operations. Successful job management of up to as many as 10 Crews/jobs at one time. Customers worked for include. Superintendent / Repair and New Tank Construction Company Name － City , State Responsible for day-to-day operations on the work-site while controlling the short term schedule. Worked closely with Project Managers to maintain quality control and subcontractor coordination responsibilities. Lead Man / Repair and New Tank Construction. Responsible for crew management, QC efforts of the crew, daily and weekly scheduling of the crew. Hang steel/shell plate and structure for new construction and repair. Welder / New Tank Construction / Fitter. Welded for multiple Tank companies. CBI, Tanco, ATV, Bay Tank and Vessel, Cust-O-Fab, Inserv to name a few of the more known companies. Both New Tank and Repair. SMAW, FCAW, GMAW, and SAW. Proficient in the use of a gouge as well. Education AWS Certified CWI (Certificate # 08110741) API Certified TES (Certificate # 32697) API Certified 653 (Certificate # 42276) ASNT Level III (Certificate # 245052) Skills API, Auto-Cad, closing, Inspector, materials, Excel, Microsoft Word, new construction, personnel, procurement, quality control, sales, scheduling, shell, technical support, Weld, Welder ",CONSTRUCTION " ASSISTANT MANAGER/ SALES AND RELOCATION SPECIALIST Summary I have been working professionally in the field of multi-family housing communities for over two years. My day to day duties are in sales and relocation assistance, taking tours, helping with resident and client issues, many administrative and office tasks, and processing of monies, following up with leads, scheduling vendors for maintenance issues, ordering supplies, data collection and weekly reports for our owners, and appointment setting. I learn and adapt easily, work well with others and am efficient and accurate in my work. I received my B.S. in Appropriate Technology from Appalachian State University in 2012 and am currently completing a second degree part time online, a B.S.B.E. in Information Technology with East Carolina University. Experience Assistant Manager/ Sales and Relocation Specialist Jun 2014 to Current Company Name － City , State Leasing apartments at two multifamily apartment communities the popular South Park and Third Ward neighborhoods of Charlotte. Leasing (sales) of Apartment Homes Helping current residents with all issues and concerns. Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests. Walking the model and tour path, clubhouse, business and fitness centers and setting out refreshments at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects. Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter. Following up on telephone and internet leads throughout each day. Answering phones; filing; checking and maintaining property and associate email. Total # of Leases in first month: 12 Maintain the property renewal programs. Increasing the percentage of residents in compliance with company renter's insurance requirements. Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data. Follow quarterly marketing plans and go on marketing visits to surrounding businesses weekly. Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format. Floating Leasing Agent/Consultant Apr 2013 to Jun 2014 Company Name － City , State Leasing apartments at three multifamily apartment communities. Helping current residents with all issues and concerns to the best of my ability. Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests. Walking the model and tour path, clubhouse, and fitness center at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects. Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter. Following up on telephone and internet leads throughout each day. Answering phones; filing; checking and maintaining property and associate email. Total # of Leases in first year: 58. Maintain the property renewal programs. Maintained a 55% renewal rate at The Fairington. Increased percentage of residents at The Fairington in compliance with company renter's insurance requirements. September 2013- 72%, April 2014- 99%. Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data. Follow quarterly marketing plans and go on marketing visits to surrounding businesses. Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format. Construction Crew Member Jun 2012 to Dec 2013 Company Name － City , State Demolition of homes and retail space that were to be remodeled. Framing and sheet rocking. Cleanup of jobsite after remodel or build complete. Server Oct 2011 to Feb 2013 Company Name － City , State Construction Crew Member Jan 2002 to Jan 2009 Company Name － City , State Demolition of homes and retail space that were to be remodeled. Framing and sheet rocking. Cleanup of jobsite after remodel or build complete. Education BSBE , Information Technology Present East Carolina University － City , State (Online BSBE) Bachelor of Science , Appropriate Technology May 2012 Appalachian State University － City , State Renewable Energy and Green Technologies High School Diploma , College Prep May 2005 Parkwood High School － City , State Skills Office Administrative tasks: filing, market analysis, marketing plans, outreach marketing, answering multi-line phones, appointment scheduling, billing and collections, typing. Microsoft Office: Word, Access PowerPoint, Excel, Outlook, and Publisher. Mac Office Suit: Pages, Numbers, and Keynote Proprietary Programs: RealPage/Onesite, ADP E-Time Management, Key-Trac System, Blue Moon, LeasingDesk, Weblisters, Property Solutions, LRO, MRI, SafeRent, and Yardi. Technology and Drafting Software: Revit BIM, AutoCAD, Windographer, C+ and C++ programming languages. Accomplishments I have received ""Exceeds Expectations"" on my end of year performance reviews with Ginkgo Residential and Fairfield Residential. Volunteering Volunteered with Watauga Extension teaching ESL (English as a Second Language) to migrant farm workers in Boone, NC in 2007. Worked on the ASU Sustainable farm in 2007. Worked at the ASU Biofuels Lab in 2008. ",CONSTRUCTION " DIRECTOR OF PIPELINE OPERATIONS Executive Profile Innovative executive operations director with solid experience managing all levels of multiple projects including budgeting and administration Skill Highlights Project Management and Planning Leadership/Communication skills Business Operations Organization Budget Administration Negotiations Public Relations Quality Control Project Development Change Implementation Project Estimating New Business Development Report Matrix Development Customer-Oriented Operations Management Core Accomplishments Project Management:   Initiated several capital expansion projects which resulted in achieving projects being completed on time and under budget. Operations Management:   Managed pipeline operations including field operations and engineering. Handled all functions related to new customer interconnects. Instituted new processes for operational management. Staff Development:   Reorganized, hired and mentored staff to manage projects. Launched well-received program of professional development for newly created departments for non-union and union staff. Mentored and coached employees resulting in a significant increase in productivity. Professional Experience September 2011 to Current Company Name City , State Director of Pipeline Operations Strengthened company's business by leading implementation of reorganized processes including gas control, engineering and design, project management, pipeline and compression systems, integrity management, and facility optimization and pipeline fuel process functions. Directs and ensures the attainment of obligations to customers, system reliability, safe operations, and system efficiency. Spearheaded and directed the procurement of indirect employees and contractors engaged in the operation and maintenance of natural gas facilities and related equipment across varied work locations. Headed the operation with a focus to safety, compliance, reliability, efficiency, cost management, innovation and working together. Manage construction and O&M activities to ensure company procedures are followed and that compliance is maintained relative to all applicable local, state and federal regulatory requirements. Successfully built and operated several new Interconnects with total new capacity to the overall system of 1,120,000MDTHD over a period of 3 years and all projects were built on time and on budget. Successfully implemented, built and operated two new expansion compressor stations in 2013 and 2014 with total HP of 28,300 and each facility was built on time and on budget ($88.3M) even though both were built during winter construction time lines among other challenges. Total new system capacity of 317,500MDTD was realized. Developed network modeling protocol including roll out of validation of former modeling work which enabled to further expand modeling capabilities including operational modeling so Gas Control can utilize more real time scenarios to further ensure our pipelines reliability. Lead in improvement of multi-year contract agreements with various partner entities which operate pipeline system including engineering, operations, commercial, legal, EHS, project management, ROW and other service. Developed new Capital and O&M budgeting process to ensure accountability of operations and project management groups as projects are developed and managed. This helped achieve an over 95% success rate on projects being on budget within 2 years from an average 25% budget success rate when I began. Worked with executive team on development of a five year business plan to ensure sustained financial growth by developing expansion scenarios of pipeline system that would help sustain said growth to 2020. From this, three viable expansion projects are in various stages of moving forward, one was just approved for FERC pre-filing process (May 2015) with a capital outlay estimate at $39.8M. January 2010 to September 2011 Company Name City , State Senior Project Manager Provided the lead in the development of the team of project managers, procurement, environmental staff, and engineers to deliver results for a variety of clients Identify, propose, develop scope, close, and manage engineering and/or construction projects from conception to closeout Introduced a comprehensive Business Development plan to attract new clients Proactively build and sustain relationships with targeted clients Negotiated and worked with several confidential clients in work in difficult permitting processes with the FERC, federal and state environmental agencies. December 2007 to January 2010 Company Name City , State Construction Project Manager Provided senior level lead management oversight for all phases of all construction projects Coordinate and guide contractors, material, and equipment. Develop cost-effective plan and schedule for completion of projects following a logical pattern for utilization of resources. Selected and coordinated work of contractors working on various phases of the project. Monitored the performance of all contractors. Review and approve all architectural and engineering drawings to make sure that all specifications and regulations are being followed. Implemented and managed proper administration of construction contracts. Obtain all necessary permits and licenses. Supervise and mentored assistant managers, engineers and support staff. Manage that all environmental and safety matrixes are met. Report to President and owners about progress and any necessary modifications of plans. Successfully took over projects from previous management, achieved to build and commission two new expansion compressor stations, a station addition and cooling facilities at another on two separate expansion projects. Total HP installed of 27,900 and all facilities were built on time and on budget ($108.2M). January 1989 to December 2007 Company Name City , State Engineering, Operations and Construction Leader Employed in several managerial roles including the following: Leader of Construction: Supervise daily operations in accordance with job specification and customer requirements from handoff from business development and sales; Work with engineering to develop projects including estimate and design; Monitor progress of crew for satisfactory job completion; Achieved construction progress aligned with overall project schedule and cost estimate; Prepare reports for customers and management; Interview and hire union employees and custom contractors; Train, evaluate, and appraise employee performance. Damage Prevention Leader: Managed and mentored lead operations group that performs underground facility locating and leak detection; Assured company followed State statutes and other Federal and State laws related to underground facility protection and compliance; Analyzed, classify and rate risks, exposures and damage expectancies; lead investigator in damage claims; Train others in developed processes and procedures, including training certifications; Managed all planning, assign and direct work of subordinate employees engaged in various aspects of work. Supervisor of Engineering: Managed all work related to design, survey, estimating costs of capital and O&M projects; Short and long-term planning relating to the Company's infrastructure; Supervises a crew of employees including Engineering Technicians and Design Engineer/Technologists; Prepare designs, specifications, and cost estimates for construction and reconstruction projects; Prepare tender and contract documents, and the administration of contract work; Review subdivision applications, site servicing plans for building applications, etc. for new business development. All leadership roles included being on Emergency standby for various operational situations emergencies. Organized and lead a newly formed Safety Committee as committee president which included executive and union management to meet monthly to discuss key safety and risk management issues and set plans for continual improvement in areas including compliance to all Federal occupational safety and health laws and standards. Helped develop a comprehensive public relations program to better relations with the various municipalities the company served. Developed and implemented division and company-wide Damage Prevention program to improve activities to reduce locator error and facility damage by excavation. Reduced division locator error from over 6% to a 0% error rate in two years and maintained a 0% locator error rate for 2 additional years. Involved in the developed and implemented company-wide process to stream-line new customer main and service installation: from customer connection to sales department to final installation to meter /flow of gas to customer. This reduced time from first customer inquiry to turning of meter from average of 68 days to average 31 days. Developed estimation tool for estimating new and replacement mains and services using a method using the 'cost per foot' and 'construction location matrix', reducing the need for T&M project estimation and streamlining contractor costs and bid process. Education 1998 Cambridge College Certificate : Negotiation and Conflict Resolution Graduate Level Certificate, Negotiation and Conflict Resolution - Cambridge College 1998 Awards 1998 Cambridge College Master of Education : Integrated Studies and Management Master of Education (M.Ed.), Integrated Studies and Management - Cambridge College 1998 1986 Porter and Chester Institute Design Technology Architectural and Civil Design Technology - Porter and Chester Institute 1985-1986 Skills Project Management Operational Restructure and Change Quality Management Departmental Operations Management Eagle Scout ",CONSTRUCTION " AREA MANAGER Professional Summary Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients.  Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards.  Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget.  Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements.  Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements.  Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments. Skills Customer service Staff development Controlling costs Talent review Excellent communication skills Strong work ethic Employee relations Technical aptitude Motivated team player Goal-oriented POS systems knowledge Skilled problem solver Opening and closing procedures Work History 10/2014 to Current Area Manager Company Name – City , State Resolved conflicts promptly to promote a positive environment for customers. Transformed underperforming teams into productive, profitable teams. Dedicated to expanding client bases by building lasting relationships. Approached new tasks with enthusiasm and passion. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised 4 Offices and 112 employees.  Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days. Currently Managing a 90 Mil contract with a total of 4 locations.  01/2014 to Current Corporate Senior Safety Manager Company Name – City , State Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures. 01/2013 to 09/2014 Director Of Projects Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds. Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs. Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's.  Trained field personnel regarding safety and time management.   01/2011 to 01/2013 Construction Manager Company Name – City , State Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company. Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost. Demonstrated ability in leading crews within the RUS/USDA SOP and specifications. Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff. Managed multiple development projects by monitoring limited resources while completing projects on time. 01/2007 to 01/2011 Operations Manager/Owner Company Name – City , State Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV. Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff. Worked closely with Construction Management teams to provide detailed project plans for construction. 01/2006 to 01/2007 Construction Project Manager Company Name – City , State Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance. Possessed the key ability to help build strong teams through excellent communication skills and leadership. Prepared and maintained project-related documentation, to include quantities, materials, and payments. Management recognized for project management ability and drive to work through issues for on-time completion. Skills Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers. Employee and Corp office relationship building. Technical adversity and very comfortable with must POS systems and data bases. Orical P6 scheduling and working knowledge of setting up schedules. Education 2010 Bachelor of Science : Information Technology UNIVERSITY OF PHOENIX - City , State Information Technology 2009 Associates : Telecommunications UNIVERSITY OF PHOENIX - City , State Telecommunications 2015 OSHA 510 The University of Tennessee - Knoxville - City , State Professional development completed in Safety. Certifications OSHA 510 CPR Adult & Child First Responder Certification ",CONSTRUCTION " SAFETY MANAGER Summary Safety Manager with 16 years construction management experience. He is responsible for the safety compliance of the project and all sub-contractors. He brings extensive experience in various types of construction projects and is currently serving as a Safety Manager on a power delivery project in Southeast Texas. He has also served as the Environmental Compliance Manager on a USAID funded project overseas and has proven leadership abilities while serving multiple overseas tours with the U. S. Marine Corps. Highlights MS Office proficient Organized and detail-oriented Superb management skills Site safety coordinator Safe job site set-up CHST Certification OSHA 30 Hour OSHA 40 HAZWOPER First Aid/CPR/AED Trainer NCCER Certification Accomplishments Over 400,000 safe man hours over several projects Awarded a Safety Recognition from the USACE Jacksonville, FL District Awarded a Navy Achievement Medal while in Afghanistan Awarded an Army Commendation Medal while in Iraq Experience Safety Manager September 2015 Company Name － City , State Responsible for overall safety and compliance with local, state, and federal regulations on the project, to include subcontractors; project includes one new build power substation, upgrades to 4 other substations, and construction of 13 miles of transmission lines. Construction Manager October 2013 to August 2015 Company Name － City , State Omaha Lead Project - soil sampling and preparation, community relations and site sketches. Smalley Piper Project - oversight of water treatment plant construction (temporary). Several other small sampling events and construction projects Environmental Compliance Manager September 2012 to October 2013 Company Name － City , State His responsibilities included oversight of the project's environmental impact on the local communities to include the following: Develop and implement an Environmental Management and Mitigation Plan (EMMP) for four (4) project sites. Develop and submit reports to USAID pertaining to the implementation of the EMMP and any actual or potential environmental hazards pertaining to the construction process. Develop and implement a training plan for all expatriates and local staff. Oversee the construction of a 450m3 containment cell for the disposal of PCB impacted soils. Construction Manager March 2007 to September 2012 Company Name － City , State His responsibilities included oversight of the project and all sub-contractors on 4 long-term remediation projects to include the following: Perform the duties of the Site Safety Officer (Daily safety/tailgate meetings, inspections, etc.). Provide the Daily Quality Control Reports to internal and external clients. The collection of the perimeter air monitoring samples for various contaminant analysis as well the daily collection of particulate data utilizing various sampling apparatus. Maintain the Daily Site Logbook, and all paperwork associated with materials and equipment (to include manifesting of trucks). Track and maintain all contractor data for EPA records and to utilize for the Construction Completion Report. Provide technical assistance to the contractor as it pertains to the Remedial Design. Assist with all Community Relations issues that arise involving the site. Oversight of all construction activities including demolition, excavation and restoration. Gunnery Sergeant/E-7 February 1989 to March 2010 Company Name － City , State Gunnery Sergeant, E-7, Retired. Supervised subordinate Marines while acting as the Avionics Division Chief (62 personnel), Work Center supervisor (37 personnel), and Shift Supervisor (12 personnel). Awarded the Navy Achievement Medal for the management of a combat flown flag program in Afghanistan. Processed over 3,500 requests for flags and produced over $15,000 in profit from the program, during a 6 month deployment, to pay for junior Marines tickets to the Marine Corps Birthday ball in 2005. Awarded the Army Commendation Medal for outstanding leadership and production in the Intelligence Section of Third Army while in Kuwait in 2006-2007. Completed Non- Resident courses in leadership training through the U. S. Marine Corps while a Sergeant and again as a Staff Sergeant, also completed a resident course while a Staff Sergeant. Served in the following combat operations: Operations Desert Shield/Desert Storm, Operation Southern Watch, Operation Enduring Freedom (Bagram Afghanistan) and Operation Iraqi Freedom (Camp Arifjan Kuwait and Baghdad Iraq). Education BS : Occupational Safety and Health , 2016 Columbia Southern University － City , State , USA Expected Graduation: June, 2016 Skills Community Relations Construction management Environmental Management Leadership Safety Management Supervisor ",CONSTRUCTION " LABORER Summary To utilize the knowledge and experience to obtain a management level position in an organization; leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement. Highlights Dependable and reliable worker Ability to assess and solve problems quickly Extensive experience with project management Self-Starter and able to maintain motivation with little/no supervision Works well as team lead or member of a group Detail oriented Vastly creative Quick adaptation to new tasks or direction Ability to work in stressful conditions Ability to multi-task in fast pace environment Ability to successfully meet project deadlines Organized Highly motivated Accomplishments Army Commendation Medal-received 4 times Van Autreve Award Runner-up Experience February 2015 to Current Company Name City , State Laborer Laborer duties consisted of forming and pouring concrete for sidewalks, floors, commercial parking lots and walls. Able to load and unload material, grading and digging while operating a skid loader. While working for Nehring I maintained a level of safety and completed projects on time. I have the ability to read and understand blue prints and implement any onsite changes that may be required. March 2007 to April 2015 Company Name Engineer Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. July 2006 to July 2006 Company Name City , State Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Education Naval Construction Training Center City , State , US Basic Combat Training Military Advanced Individual Training – Engineering August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training June 2007 Fort Leonard Wood, MO Southeast Community College City , State , US A.A.S Building Construction, A.A.S April 2007 Southeast Community College, Milford, NE Recognition and Awards Army Commendation Medal-received 4 times Army Achievement Medal-received 4 times Good Conduct Medal-received 2 times Noncommissioned Officer Academy Ribbon Certificate of Achievement Certificate of Achievement-received 4 times Van Autreve Award Runner-up Silver De Flury Army Service Ribbon National Defense Service Ribbon North Atlantic Treaty Organization Ribbon Afghanistan Campaign Medal Overseas Ribbon Overseas Expeditionary Ribbon Noncommissioned Officer Academy Ribbon Combat Action Badge Military Experience March 2007 to April 2015 Company Name United Sates Army: Engineer March 2007-April 2015 Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. Nissen Construction: Carpenter, Ankeny, IA July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Professional Affiliations Afghanistan Campaign Medal Skills Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award ",CONSTRUCTION " PHYSICAL THERAPIST TECHNICIAN Education Glencoe High School 2002-2006 Gadsden State Community College Skills Customer satisfaction, Software:Word Outlook, Word, AS400, Knowledge of medical equipment, Physical therapy, Advanced problem-solving, Enthusiastic people person, Great organizational skills, Multi-task management. Experience 01/2010 - Current Company Name － City , State Physical Therapist Technician Assist physical therapists in daily patient treatments and care. Set up orthopedic equipment. Assist in ultrasound and E-stem treatment along with wound care and patient activities. 01/2009 - 01/2010 Company Name － City , State Construction Worker Operated heavy machinery. Assisted in home and business modification,cleaning, and preparation for the site. 12/2007 - 01/2009 Company Name － City , State Floor Worker/Cashier Assisted customers with any questions or concerns they had.Checked the customers in for their workouts. Cleaned workout equipment. Answered phones and handled money transactions. Summary My objective is to obtain a successful career with your company by bringing enthusiasm, dedication, responsibility, good work ethic and customer service, combined with a desire to utilize my skills obtained through my experience. ",CONSTRUCTION " ADMINISTRATIVE ASSISTANT Professional Summary Highly motivated and enthusiastic individual with multiple years experience in both fast-paced office settings and on-site construction settings. Resourceful, professional, hardworking team player offering expertise in various fields such as customer service, sales, clerical support, office management, data entry, project management, inventory allocation, general construction labor, painting, residential cleaning, general landscaping, customer relations, communications, and technical support. Self-motivated work ethic with the ability to perform effectively in independent or team environments. Responsible, punctual, and productive professional with high attention to detail and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy as well as anticipate professional needs and proactively identify and resolve problems while boosting operational efficiency. Attentive and personable worker eager to learn and take on new challenges while maintaining efficient and accurate operations. Skills Spreadsheet Management Program Files Maintenance Advanced MS Office Suite Knowledge Customer & Client Relations Multi-line Telephone Systems Office & Team Management AVImark Veterinary Software Knowledge AutoCAD Software Knowledge FoxitPDF Software Knowledge Sales & Marketing File Conversion & Sharing Expense Reporting Invoice Processing Transcription & Dictation 90 WPM Typing Speed Residential Painting & Preparation Heavy Equipment Operations Flooring Removal & Installation Data Entry Telemarketing Billing & Collections Cloud Database Management Cash Register Operations Inventory Management & Support Contract Negotiations Project Management Business Correspondence Contract Preparation Recordkeeping Purchase Order Preparation Conference Planning Work History Administrative Assistant 04/2019 to 11/2020 Company Name – City , State Supported efficient Zoom & conference call meetings by organizing materials, documenting discussions and distributing meeting notes. Developed and updated spreadsheets and databases to track, analyze, and report on performance, sales, and project data using MS Excel. Managed company Cloud and Zoho databases for both international and domestic office locations, converting complex data into easy-to-interpret data. Sorted and distributed office mail and recorded incoming shipments for corporate records. Processed invoices and expenses using MS Excel and FoxitPDF software to facilitate on-time payment. Developed and updated record filing system on office servers to improve document organization and management. Performed general office duties, including but not limited to handling inter-office and customer emails, sending and receiving faxes, answering multi-line phone system & routing calls, delivering messages to staff, maintaining office petty cash and recording transactions, managing payments and orders of all office bills and supplies, creating and updating physical records and digital files on office servers. Maintained staff and customer directories and company policy handbook for human resources department using MS Publisher, MS Word. Prepared and edited bid requests, proposals, purchase orders, project specs, transmittals, RFI's, extra work orders, and new work orders for organizational and clerical support using MS Office programs. Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. Successfully orchestrated and coordinated annual NISD conference meetings, including such responsibilities as booking conference location and facilities, arranging travel and hotel accommodations for all speakers and attendees, assisting with development and production of conference agenda, schedule, presentations, itinerary, ID badges, and conference welcome packages for all attendants. Responded to emails and other correspondence, acting as liaison between overseas offices and subcontractors to facilitate communication and enhance business processes. Downloaded and distributed project and bid project files via FTP Sites and BOX file sharing. Assisted with prospecting and securing new customers and projects. Assisted with managing accounts payable and receivable as well as creating detailed expense reports for accounting department. Cashier 12/2017 to 08/2018 Company Name – City , State Processed POS transactions, including checks, cash, EBT cards, and credit purchases or refunds. Received, processed, and accurately prepared all food orders placed by customers. Operated cash register for cash, check and credit card transactions with over 99% accuracy. Counted, balanced, and accurately reported all cash and electronic transactions, accounting for errors and resolving discrepancies at beginning and end of each shift. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers. Served needs of sometimes more than one dozen customers in busy fast-paced environment . Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Assisted customers in store and on phone by answering questions and fulfilling requests. Processed packing slips and evaluated product inventory to check for quality and quantity issues, returning unacceptable materials to vendors. Maintained well-organized restocking areas, removing all empty pallets, boxes, and debris to avoid blocking aisles or creating safety hazards. Unloaded arriving stock and prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers. Helped customers locate desired items and transfer oversized items to vehicles. Performed inventory control, such as counting and stocking merchandise behind counter, in coolers, and on sales floor. Worked additional shifts and night shifts at multiple store locations to support team members and inventory fulfillment goals. Maintained clean work environment and kitchen area by sweeping, mopping, wiping down counters, washing used cookware, emptying trash receptacles, and sweeping parking lot at end of each shift. Maintained knowledge base of company pricing, special promotional discounts, products, and services. Used downtimes to prepare ingredients, workstations, and restock supplies for expected busy periods. Manager/General Construction Laborer 01/2015 to 01/2018 Company Name – City , State Worked with contractors and property owners to understand needs and provide excellent service. Assisted with site inspections and homeowner orientations for new projects as well as evaluation and calculations of project bids. Assisted with procurement of project materials following contractor's specifications and provided punch lists. Efficiently prepared job sites by removing debris and setting up materials and tools. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Used required tools to complete jobs, including but not limited to hammers, saws, drills, grinders, squares, levels, screwdrivers, and sanders. Gained knowledge and experience in function and operation of both light and heavy machinery such as but not limited to Bobcats, air compressors, generators, floor sanders, table saws, and jackhammers to safely move debris or materials and efficiently complete projects. Responsible for prepping, sanding, priming, and painting cabinets, molding, trim, railings, doors, interior walls, and ceilings for each project following requirements and guidelines provided by contractor. Assisted with installation of new appliances, flooring, cabinetry, hardware, faucets, and fixtures as instructed by contractor. Worked with speed and accuracy to consistently meet production standards. Worked independently in fast-paced environment while meeting productivity and quality expectations. Worked closely with project supervisor to maintain optimum levels of communication to effectively and efficiently complete projects. Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications. Closely followed instructions from contractors throughout duration of each project, maintaining safety and high standards of home remodeling work. Assisted with company exposure and advertising by creating and maintaining social media accounts along with design and distribution of company's business cards. Owner/Operator 01/2014 to 01/2016 Company Name – City , State Founded and managed cleaning business by applying marketing strategies to build company exposure, creating company portfolio and building clientele, meeting customer needs and expectations by providing exemplary services and offering competitive pricing. Managed day-to-day business operations, including finances and budgeting, advertising and public relations, prospecting for new clients, project assessments and bids, maintaining supply levels, addressing customer questions and needs, and project labor and completion. Boosted company exposure and sales through use of social media platforms and job search engines. Scheduled appointments and consultations for new and existing clients. Met with potential customers, provided walk-thru evaluations, and project quotes. Created and applied contract templates for new project proposals and agreements to cater to each customer's individual and unique needs. Provided additional ""deep cleaning"" services such as steam cleaning, laundry services, and pressure washing as needed upon customer's requests. Maintained up to date records of customer contact information and contracts to improve operations and maintain efficiency. Implemented strong and time-efficient work ethic, providing dependable and reputable services to customers. Education Liberal Arts And Sciences Jefferson State Community College - City , State Completed one year of studies maintaining 3.7 GPA, but did not obtain a degree. Standard Diploma : General Studies 05/2004 Springville High School - City , State ",CONSTRUCTION " CONCRETE LABORER/FINISHER/OPERATOR Professional Summary Versatile Concrete Laborer accustomed to working in various environments and taking on multiple tasks. Exceptional work ethic, stamina and reliability. Offering many years history of construction experience, excellent attendance record and reputation for reliability. Hardworking Concrete Laborer adept at completing tasks quickly and correctly to maximize team productivity and job efficiency. Knowledgeable about mixing, pouring and smoothing concrete on-site as well as how to work with pre-cast pieces. Focused Concrete Laborer with strong attention to detail, commitment to safety and in any environment. Bringing understanding of appropriate protective measures, correct equipment operation and how to effectively contribute to team success through dedicated and responsible work. Work History Concrete Laborer/Finisher/Operator , 03/2020 - 04/2021 Company Name , City , State Measured precise amounts of concrete and verified levelness to improve quality of finished product. Installed rebar and molded expansion joints and edges for concrete projects. Operated equipment such as forklifts safely to efficiently complete site work. Demolished and repaired old concrete surfaces. Shoveled materials such as dirt, gravel and asphalt. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Adhered to safety and reporting procedures. Wore correct clothing and protective equipment for jobs. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Engaged with customers and subcontractors and provided timelines for project completion. Utilized the crane and jackhammer while observing manufacturer's safety procedures and corporate standards. Applied concrete fabrication techniques to achieve tasks. Routinely lifted and moved items weighing up to 250 pounds. Completed physically demanding tasks such as lifting up to 250 pounds to move job materials. Maintained clean, safe worksite. Mixed, spread and patched concrete to specifications for all assigned projects. Concrete Construction Laborer , 01/2015 - 03/2020 Company Name , City , State Installed rebar and molded expansion joints and edges for concrete projects. Measured precise amounts of concrete and verified levelness to improve quality of finished product. Operated equipment such as forklifts safely to efficiently complete site work. Shoveled materials such as dirt, gravel and asphalt. Wore correct clothing and protective equipment for jobs. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Demolished and repaired old concrete surfaces. Operated crane and jack hammer to break up cement. Assisted foreman and driver with positioning of truck and moved discharge chute to guide concrete into forms. Adhered to safety and reporting procedures. Engaged with customers and subcontractors and provided timelines for project completion. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Set forming materials to prepare for pouring of concrete. Mixed, spread and patched concrete to specifications for projects. Lead Dishwasher , 09/2003 - 01/2015 Company Name , City , State Washed and sanitized dirty dishes by hand and by using dishwasher. Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff. Stepped into additional roles during busy times to boost coverage of important stations. Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards. Kept kitchen areas neat and clean by removing trash and organizing supplies. Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning. Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals. Kept work area clean, dry and free of debris to prevent incidents and accidents. Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health. Maintained proper temperatures, behaviors and controls to meet or exceed health department standards. Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items. Increased machine efficiency by scraping and pre-washing dishes. Assisted with kitchen prep work to help operations run smoothly and meet customer needs. Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless. Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes. Paid close attention to all instructions from supervisor and completed tasks on time. Established great relationships with staff by promoting team-oriented atmosphere through use of communication. Education High School Diploma , 05/2003 Escambia High School - City , State Skills Forklift Operation Power Tools Cleaning Commercial Construction Heavy Lifting Predictive and Preventive Maintenance Materials Packing Concrete Mixing New Construction ",CONSTRUCTION " HYDROBLASTING TECHNICIAN 1 Career Objective An enthusiastic, team oriented and polished professional seeking employment with a company that values a proactive attitude and solid ambition. I am seeking a rewarding career allowing me to contribute to the growth of the company by increasing productivity and ensuring employer's key objectives are met. Summary of Skills Carpentry Building Maintenance Environmental Coordination Adherence with all Safety Regulations Excellent Leadership skills Customer Service Oriented Efficient Time Management Effective Problem Solving Experience Company Name June 2014 to Current Hydroblasting Technician 1 City , State Properly operates hoses on vacuum trucks; hydroblasting guns; and manipulate controls on robotic equipment. Prepare jobsite for hydro blasting. Monitor hydroblasting operations. Perform job duties in a safe manner, in compliance with policies, procedures and practices. Wear personnel protective equipment (PPE) as defined by state regulations. Correct deficiencies that may cause accidents, injuries, lost productivity or harm to equipment or that are inconsistent with client's requirements. Assist with hydroblasting and tank cleaning in various refineries. Company Name November 2012 to June 2015 Construction Assistant City , State Performed prep work including masking, sanding and filling holes. Interior and exterior painting. Built and placed plywood/wall systems; installed doors and windows. Constructed concrete forms, poured concrete by pump and bucket barrowed or shoveled. Utilized jack hammers, compressors and power tools for daily task. Company Name June 2012 to Current Building Maintenance City , State Perform general building maintenance to include but not limited to the building grounds, landscaping as well as pressure washing. Uses various hand and power tools to repair faucets, plumbing and lighting fixtures. Respond quickly to emergency situations and customer concerns. Education Knowledge-First Empowerment Academy August 2016 High School Diploma : General Education Certifications Basic Plus Safety - July 2016 TWIC - April 2012 NCCER - June 2010 ",CONSTRUCTION " UTILITY ENGINEER Profile Detail oriented and motivated Chemical Engineer with strong research, analytical and problem solving skills seeks a position in the industry. Team player with proven strengths in customer relationship management, leadership, and communications skills. Demonstrated ability to multitask, and work under pressure to meet critical deadlines. Fluent Hindi-Urdu, English Areas of Expertise Site Manager, Gamry VistaShield, and Microsoft Office Design Software: Matlab, Aspen Plus Imaging skills: SEM, Microscopic Imaging Key Qualities: Excellent management and interpersonal skills, Reliable, Responsible, Resourceful, Quick learner, Organized, Hard-worker who takes pride in a job well done. Self-motivated, Very friendly, enjoy helping others. Professional Experience January 2015 to December 2016 Company Name City , State Utility Engineer Monitored and evaluated the design, operation, and maintenance of electric utility systems to ensure that New York State's electric customers are provided with safe and reliable electric service. Evaluated Utility's budget and program in rate Cases; Reviewed Utility's Emergency Response Plan, Research and Development, and System Reliability filings. Cooperated with the staffs of city and state agencies on issues of mutual concern. Conducted field inspections of electric and communication facilities to determine compliance with Public Service Commission wire crossing and line extension permits, underground and overhead facility rules, and electric construction and maintenance regulations. Researched technical reports, long-range planning studies and other data to obtain information and made recommendations. Developed data for engineering and operational studies involving Public Service Commission cases. June 2014 to December 2014 Company Name City , State Transportation Construction Inspector Supervised construction operations under the regulation of a Department of Transportation's Engineer-in-Charge Reviewed and interpreted maps, plans, diagrams and contract specifications. Utilized ""Site Manager"" software to enter inspection details and related information. Assisted in conducting air content tests, slump tests, and in obtaining cylinders for subsequent load tests on concrete Verified thickness of the layer of materials placed and maintained As built as the work was completed. Updated and retrieved information as required. Prepared various reports, notices, and letters as required. Archived correspondence and kept record of daily work tickets and field pictures. April 2013 to May 2014 Company Name Research Assistant Laboratory for Nanoparticle Modification and Assembly Mentor Prof. Ilona Kretzschmar Provided research support to faculty member and assisted PhD students with research related to the Dye Sensitized Solar Cells. Designed and ran experiments in the laboratory. Acquired data using Gamry VistaShield instrument and Electrochemical Impedance Spectroscopy software. Assembled and characterized titanium dioxide inverse opal structures. Fabricated dye-sensitized solar cells using ionic liquid electrolytes and investigated the performance of the cells using ionic electrolytes. Performed Physical Vapor Deposition of Platinum and Titanium on FTO slides. Organized and maintained laboratory to ensure safety. Senior Design-I- Simulation Production of Ammonia from Shale Gas Designed a process flow system (PFD) to synthesize ammonia from shale gas using ASPEN-Plus simulation software. Determined equipment sizes and rating based on the operating specifications. Comprehensive economic analysis of overall process was done to determine feasibility of the process Senior design-II- Simulation Production of Ethylene via Dehydration of Ethanol Designed a simulation process to produced ethylene via ethanol dehydration with commercial gamma-alumina catalyst. Modeled dehydration of ethanol using the Peng-Robinson equation of state. Products of dehydrations were separated by a flash drum, absorption column, and cryogenic and distillation columns. Performed economic analysis to determine feasibility of the process. Performed process hazard analysis to provide environment friendly process. Kinetics and Mass Transfer Effects of a Chemical Reaction in Batch Reactor Analyzed the kinetics and mass transfer effects for the reaction between citric acid and sodium bicarbonate. The overall objective was to design an experiment to determine the amount of sodium bicarbonate tablets needed to reach pH 5 of critic acid and sodium bicarbonate solution in 4 minutes. Education May, 2014 City College of New York B.E : Chemical Engineering Chemistry, Mathematics Chemical Engineering Chemistry, Mathematics 3.3 Affiliations Member of American Institute of Chemical Engineers, (AIChE) Member of Omega Chi Epsilon Honors Society Member of Society of Women Engineers President- Chemistry Club, Fall 2011 Secretary- Physics Club, Spring 2011 Work History Company Name Certifications Inorganic Chemistry Organic Chemistry Materials Science Nanomaterials Unit Operations Fluid Mechanics Thermodynamics Transport Phenomenon Process Control Reaction Engineering Separation Operations Calculus I, II, III Linear Algebra Differential Equations Engineering Economics Skills acid, budget, Calculus I, Chemistry, interpersonal skills, content, Design Software, economic analysis, Economics, Engineer, experiment, experiments, flash, Imaging, inspection, letters, materials, Materials Science, Matlab, Mentor, Microsoft Office, PhD, Platinum, Process Control, Quick learner, Research, safety, Self-motivated, Simulation, Transportation ",CONSTRUCTION " PUBLIC RELATIONS LIAISON/SALES REPRESENTATIVE Professional Summary Driven and compassionate healthcare professional with 15 years hands-on experience in fast-paced corporate, medical facilities and hospital environments. Versed in Employee Management and Leadership, Public Relations, Event Coordination and Management, Sales and Marketing, Account Management, Business Relations, Office Management, Database Management, Public Speaking, Human Resources Professional and Customer Service. Skill Highlights Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Personal and professional integrity Sound decision making Staff training and development Effectively influences others Cultural awareness and sensitivity Critical thinking proficiency Fundraising and major donor development Relationship and team building Professional Experience Public Relations Liaison/Sales Representative 08/2014 to 04/2015 Company Name City , State Responsible for communications between medical professionals and health care organizations and their stakeholders. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Aimed to build a greater understanding of health care issues to encourage the public to adopt healthier lifestyles. Contacted potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to present medical products and equipment. Arrange appointments with doctors, pharmacists and hospital medical teams. Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Build relationships with medical staff. Perform product demonstrations, installations, and application support. Improve product knowledge and techniques. Travel throughout assigned territory to support physicians and staff with patient evaluation through the utilization of Millennium's medical products. Research competitors. Gather, analyze and deliver information from the field to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market. Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance. Take orders and disburse receipts. Estimate time and date of delivery. Help in the installation and set-up of equipment. Stay informed about the activities of health services in a particular area. Area Manager/Community Relations Coordinator 09/2009 to 09/2014 Company Name City , State In charge of the operational activities, partnership development, community liaison and goal attainment within the assigned territory consisting of Palmetto Bay, Cutler Bay, Goulds, and Perrine (Zone 1B). Managing monthly goals through the community support of blood drives based. All blood drives coordinated three months in advance to meet projected unit usage. Analyze area demographics to ensure the projection accuracy per day is adequate for each blood drive based on the area's blood need. Deferral percentage rate and donor population factored in to increase likelihood of success. Foster good relationships with area groups as the community liaison. Educate local contacts regarding Oneblood's mission and purpose of providing my assigned territory with a safe and robust blood supply. Conduct presentations to large business groups and gatherings with the goal of instilling the giving mentality for them to donate blood. Instructing the community on the importance of their blood donation for the purpose of saving lives, the pros and cons of giving blood, specific area cases that their donation supported and other relevant information that motivates giving. Attend and network at local community events to create new liaisons with organizations that do and may support our company. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Create goodwill by helping the communities in my assigned territory through the coordination of food and toy drives for the underprivileged, disadvantaged and disabled. Manager of Human Resources | Office Manager 01/2003 to 01/2009 Company Name City , State Effectively managed Avisena's Human Resource operation such as performance reviews, employee retention programs, employee compensation, disciplinary action, and terminations. Actively maintained a pipeline of qualified candidates through an aggressive recruitment strategy, encompassing job postings, candidate interviews, background checks, eligibility verification, and new hire orientations. Drove the development of employee training, retention and recognition programs. Responsible for analyzing payroll processing data for 300 employees in compliance with applicable wage and hour laws. Education and Training Associate of Arts : Human Resources 2007 University of Miami City , State , United States Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Microsoft Office Suite: Outlook, MS Word, Excel, Powerpoint Human Resources: EZ Labor Time and Attendance Software, ADP Payroll System, Great Plains Software ",PUBLIC-RELATIONS " PUBLIC RELATIONS DIRECTOR Experience Public Relations Director Company Name － City , State Developed a media plan for 4 company divisions Developed and fostered relationships between the media and division heads Created and distributed press releases for 4 company divisions Significantly increased visibility for 3 of 4 divisions Promoted company in 3 leading publications that had not previously published articles about CadmusCom. Polo Specialist Company Name － City , State Received outstanding response letters from clients for excellent customer service. Exceeding presale goals for upcoming sale events. Receiving high marks for working with fellow employees and customer service during a recent job appraisal. Named to the Bloomingdale's Super Sellers Club. Appointed mentor to assist newly hired associates. Appointed Loyallist Leader to mentor associates for a new marketing program Created an atmosphere where sales associates worked as a team that resulted in increased Ralph Lauren Polo sales in the Men's department. Account Executive Company Name － City , State Created press releases for nonprofit organizations including New Jersey Nets and Devils Foundation, The Cherry Blossom Festival and the Construction Industry Advancement Program CIAP). Promoted the 26th Annual Cherry Blossom Festival which was covered by News 12 New Jersey, ABC News World News Now, WNET-TV documentary, ""A Walk through Newark"" and NJN News. Two New York area television stations-WABC-TV and WNBC-TV-did weather remotes at Newark's Branch Brook Park covering the festival. Placed CIAP to participate in a discussion concerning construction job opportunities on WWOR-TV's Black Experience, a Sunday public affairs show. Developed and executed a publicity campaign for CIAP'S newly launched summer construction camp for elementary and middle school students which was covered by three Philadelphia broadcast stations-WPVI-TV, WCAU-TV, KYW-TV-for their 6 p.m. newscasts. Other outlets that did a story included Comcast's CN8 News, Philadelphia Inquirer and the Courier Post. Account Executive Company Name － City , State Created story ideas to pitch for such clients as Medallion Financial Corp.and Hearts on Fire, a diamond wholesaler, that resulted in placements for programs such as Power Lunch and Entrepreneurs Now as well as articles in The New York Times and Fortune Magazine. Wrote by-line articles for The Business, Labor & Community Coalition and Onlight Inc.that were published in Real Estate Weekly. Public Relations Specialist Company Name － City , State Launched a public relations program that publicized Rutgers College of Nursing faculty research resulting in positive coverage in such media outlets as The New York Times, Associated Press, USA Today, News 12 New Jersey, WPIX-TV, and WBGO-FM. Developed and implemented the college's first faculty e-newsletter. Assisted the dean with her speeches for the following: Bioterrorism Conference, college commencement, and Rep. Rush Holt press conference on his nurse faculty funding bill. Promoted the college's annual Bioterrorism Conference which attracted coverage from NJN News, WCTC-AM, Bergen Record, Herald News, WMBC-TV. Successfully publicized Dr.Rachel Jones's HIV cell phone video project which resulted in national and international news coverage as well as increase traffic to the project's web site. Oversaw public relations budget for the College of Nursing and stayed in budget during entire tenure. Sales Associate Company Name － City , State Launched Rutgers College of Nursing's public relations program. Developed and implemented the college's first faculty newsletter, Promoted Dr. Rachel Jones' HIV/AIDS video research project nationally and internationally in print, social media, television and radio. Oversaw the college's public relations budget and stayed in budget during entire tenure. Assist clients with their purchases. Develop and maintain a client database. Promote excellent customer service. Public Relations Specialist Company Name － City , State Created news source advisories that promoted university administrators and faculty members as experts on current issues. Coverage included Bloomberg Television, Home News Tribune, Star-Ledger, national and local television and radio coverage. Promoted the National Marriage Project's annual studies that resulted in interviews with USA Today, Baltimore Sun, Associated Press, Washington Times, Salt Lake Tribune, WINS-AM and WOR-AM. Promoted the university's mission to the public and developed relationships between the university and the media. Education BA : Journalism-History Rutgers University － City , State Journalism-History Skills ABC, Bloomberg, broadcast, budget, client, clients, excellent customer service, customer service, database, Financial, Ledger, letters, marketing, media plan, mentor, newsletter, Nursing, Press, press releases, public relations, publications, publicity, radio, Real Estate, Receiving, research, sales, FM, speeches, Sun, phone, TV, Television, video, web site, articles ",PUBLIC-RELATIONS " PUBLIC RELATIONS INTERN Summary Ambitious, service-driven student , looking to apply my education and experience to a job in Sports Management. Areas of proficiency include communication skills, people skills and a Skills Strong work ethic Self-motivated Data analysis Empathetic listener Communication skills Foreign Language Experience Public Relations Intern May 2017 to August 2017 Company Name － City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Targeted specific clientele to identify trends and developments that might influence PR decisions and strategies. Successfully aided in the establishment of a new and upcoming Franchise. Sales Associate May 2013 to May 2014 Company Name － City , State Completed all cleaning, stocking and organizing tasks in assigned sales area. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Provided an elevated customer experience to generate a loyal clientele. Counselor June 2011 to June 2014 Company Name － City , State Identified signs of emotional developmental problems in young students. Referred residents and families to community resources to improve well-being and quality of life. Educated families and community members about domestic violence. Molded kids to leaders. Education and Training Bachelor of Arts : Communication, Current Sports Management Texas A&M University － City , State Communication, Current 3.481 Sports Management Interests Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard *Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs Leadership Positions *Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events *Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities Skills Strong communication skills, clientele, organizing, People skills, policies, Public speaker, quality, sales, Self-motivated Activities and Honors National Honors Society of Leadership and Success *Member of Delta Delta Delta Professional Summary Personable student who works diligently at building effective relationships with clients and staff members. Highly deadline-driven. Motivated and detail-oriented who is flexible, versatile and proficient at maintaining a sense of humor under pressure. Additional Information Volunteer/Service Experience *Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard *Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs Leadership Positions *Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events *Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities ",PUBLIC-RELATIONS " PUBLIC RELATIONS EXECUTIVE Professional Summary A highly skilled public relations, communications and special events executive with 15 +years of public relations, business development and operations experience. She has strong strategic thinking and planning skills; able to achieve goals with high efficiency and within tight parameters. Outstanding interpersonal management skills; establishes rapport and credibility quickly. Ms. Alexander has excellent team and project leadership qualities. Highly articulate with written and spoken word, quick thinking, and possesses sound judgment. Ms. Alexander maximizes her business effectiveness; and is experienced with managing and working with databases and software including Excel, Power Point, Outlook and Cision. Skills Media relations Strategic management Event planning Print media expertise Strategic Thinking Excellent Planning Skills Outstanding interpersonal & management skills Work History Public Relations Executive 08/2002 to Current Company Name – City , State Sign new business, write PR proposals, broker talent deals, maintained client relationships, supervised music & red carpet events, provided crisis PR & managed staff. Responsibilities also include creating, implementing and executing creative press campaigns & special events for recording artists, professional athletes, television and film personalities as well as music, lifestyle and entertainment companies; along with VIP/Celebrity event management. Delegate tasks and oversees staff which includes: associate publicists, managers, coordinators & executive assistants to enhance their publicity skills and involvement in local publicity efforts along with promoting appropriate performances. Works directly with clients, creating and implementing targeted marketing plans and pitching clients for media coverage. Pitch all major market media, building relationships to increase client's visibility in the marketplace and create new business opportunities. Relationships with key players in the celebrity market - talent, publicists, agents, managers, stylists and editors. Create accurate budget estimates for client's long term and short term campaigns. Strong understanding of social media and social media trends. Prepare bi-monthly status reports of media activities which included press clippings and press analyzes of media coverage. Create campaigns for special events, award shows, showcases or other event-related press. Pitched and secured media coverage in local, national, international media outlets for television and film productions. Assess new business leads, and participate in pitch development and/or presentation. Senior Director 08/2000 to 08/2002 Company Name – City , State ·         Responsible for creating and implementing press campaigns for all high profile artists: Create and implement full national campaign for these artists: K-Ci & JoJo, Jodeci, Chante Moore, Jesse Powell, KeKe Wyatt, Jaguar Wright, Archie, Magic Johnson Music, Nicci Gilbert (Brownstone) and Steve Harvey as well as coordinating music press for films: Two Can Play That Game and Brown Sugar. ·         Garnered unprecedented media resulting in numerous placements on talk shows, business programs, cable, national print, social media, women and men magazines as well as trade publications, sports, fashion magazines, among others. ·         Developing long and short-term online, print and on-air media strategies in alignment with corporate & artists objectives. ·        Structuring long term PR plans and program recommendations for artists. ·         Supervised & secure national and local television coverage, along with coverage industry trade, music and consumer magazines. ·        Set-up artist releases: video shoots, EPKs, press kits, etc. ·         Responsible for writing all press materials such as press releases, biographies, media alerts, bullet points for artist interviews, etc. ·         Responsible for every aspect of coordinating photo shoots with talent for all series including working with other departments to hire photographers, scouting locations, planning budgets, etc. ·         Coverage on all red carpet and special events. Senior Account Executive 09/1993 to 08/2000 Company Name – City , State ·         Successfully designed, created and implemented PR projects, special events and publicity campaigns for recording artists, producers, record labels and entertainment companies. ·         Implemented PR strategies that grew client business and increase Rogers & Cowan's Entertainment/Music/Special Events department billings by 30%. ·         Lead strategy sessions on new and existing accounts and develop strategy for implementing successful client press campaigns. ·         Supervise account work performed by account executives and associate account executives. ·         Accountable for quality control for final review of all press releases, media alerts and other PR related correspondences. ·         Managing event publicity, updating media contact lists and databases; brainstorming PR|Marketing strategies and overseeing tour press. ·         Maintain anddevelop relationships with key media, including writers, television bookers and online outlets Work to secure national, regional, and tour press (TV, print, and online) ·         Worked extensively with talent representatives, in-house publicists, agents and managers on celebrity-oriented initiatives. ·         Coordinated media for major awards shows: National Academy of Recording Arts & Sciences (The GRAMMY, MusiCares “Person of the Year” Tributes & Concerts, Don Cornelius Productions (Soul Train Music Awards, Lady of Soul Awards and Soul Train Christmas Starfest) Arista's 25th Anniversary Celebration and The Blockbuster Awards among others. ·         Managed events & executed entertainment for Chris Tucker, Kenny “Babyface” Edmonds, (Academy & Golden Globes campaigns) Fox Music Group, Boyz II Men, Lionel Richie, Chante Moore, Deborah Cox, Tamia, Tracie Spencer, Dave Koz, The Temptations, The Bees Gees, Kurupt, Shep Crawford, (Songwriter|Producer) and Warner/Chappell Music Publishing as well as assisting with Quincy Jones, Tupac Shakur, R. Kelly, OutKast and Jamie Foxx accounts, among others. Education Bachelor of Science : Business | Management University of Phoenix - City , State Business | Management Associate : Arts - Law Los Angeles City College - Legal Studies/Paralegal (Entertainment) 3616 Cardiff Avenue | #109 | Los Angeles, CA | 90034-4085 : Associate of Arts : Law | Legal Studies/Paralegal (Entertainment) Los Angeles City College - City , State Skills photo, artist, Arts, Avenue, billings, budgets, budget, bi, cable, CA, client, clients, databases, event management, Special Events, fashion, film, Legal, Magic, Managing, Marketing strategies, marketing plans, market, materials, Media Relations, Works, Paralegal, press kits, press, press releases, PR, Producer, proposals, publications, Publicity, quality control, Recording, strategy, TV, television, video Additional Information Play a vital role in event and awards show facilitation (Soul Train Music Awards, MTV Awards, GRAMMY, NAACP Image Awards, America Music Awards, and BET, etc.), including artist coverage on red carpets and artist bookings at ancillary activities. Direct the production and approvals of press releases, videos, photography, press kits and other PR tools necessary to communicate image, product, and spokespeople Clients have included: NBA All-Star Weekend/Los Angeles (2011) & Dallas 2010), BET Awards, Russell Simmons/Phat Farm Fashions (Gifting Suite), ASCAP (Music Expo, Pop Music Awards and Film & Television Music Awards), Tony Rock (Actor/Comedian) and Roshanak Filmswork. ",PUBLIC-RELATIONS " PUBLIC RELATIONS ASSISTANT Professional Summary My past experiences in academic and employment settings have developed the traits necessary for me to become an important team member in your organization. I am seeking a position that affords skill development and career advancement. I consider myself to be an excellent communicator, while being a creative thinker and a strong problem solver. Core Qualifications Public Relations, Marketing, Event Planning and Social Media (Facebook, Twitter, Instagram, LinkedIn, Pinterest & Google+) *Microsoft Office: Excel, Word, Power Point and Publisher Systems: Raiser's Edge and POD Experience Public Relations Assistant July 2013 to Current Company Name － City , State Interface with public relations agency daily to assist with media requests in a timely manner. Coordinate interviews between reporters, Renfrew staff and Renfrew alumni. Staff media shoots and serve as liaison between journalists and Renfrew staff. Formulate press releases, byline articles and media advisories. Maintain and post creative and timely copy/content to Facebook, Twitter, Instagram, LinkedIn and Google+: 4,900 likes on Facebook, 1,980 followers on Twitter, 1,320 followers on Instagram and 2,150 followers on LinkedIn. Participate in bi-weekly meetings with public relations agency to effectively coordinate key initiatives. Prepare and send out 'Industry News' to more than 300 company members. Assistant Editor for our professional newsletter, Perspectives, and our alumni newsletter, Connections. Plan and execute our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week: create copy/content for all social media platforms; track social media progress across all platforms; coordinate media interviews; work with all sites to organize various activities for patients and staff to participate in. Contact person for all alumni events and alumni webinars. Prepare post alumni event/webinar recap reports. Help plan and staff our annual alumni reunion in June for more than 300 attendees: schedule meetings and take minutes; vendor coordination including Renfrew maintenance; help generate theme, title, giveaway item, menu and workshops. Help plan and staff our annual professional conference in November for more than 500 attendees: coordinate staff registration; organize media training for Renfrew staff; point person for media in attendance. Assist the Northeast Region of Professional Relations Representatives. Public Relations Administrative Assistant January 2013 to July 2013 Company Name Assisted the Public Relations Manager with all aspects of public relations including uploading placements to the website, attended local media shoots and media trainings, formulated press releases and prepared the 'industry news.' Helped maintain and post to Facebook, Twitter and Instagram: 3,000 Likes on Facebook, 900 followers on Twitter and 160 followers on Instagram. Assisted with the planning and execution of our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week. Assisted the Alumni Relations Manager with all aspects of alumni relations including the planning of workshops, community events and Non-Residential Reunions. Assisted with the planning and execution of our annual alumni reunion including meeting minutes, vendor coordination including Renfrew maintenance, and the post-event recap report. Utilized Raisers Edge, our Alumni Database Entry System to assist with inquires and the development of accounts. Helped plan and staff our annual professional conference in November for more than 500 attendees. Assisted all 12 Professional Relations Representatives across our 13 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks. Marketing Administrative Assistant September 2011 to January 2013 Company Name － City , State Assisted the Director of Marketing with various office duties including editing, copying, inventory, meeting minutes, research, and mailings as well as all aspects of event planning including our annual conference, alumni reunion, road shows, and community events. Assisted the Senior Marketing Coordinator with all aspects of advertising, sponsorships as well as free and paid listings. Helped monitor Facebook and Twitter: 2,000 Likes on Facebook and 400 followers on Twitter. Utilized POD, our Professional Database System and Raisers Edge, our Alumni Database System to assist with inquires and the development of accounts as well as tagging attendees from webinars and conferences. Assisted all 10 Professional Relations Representatives across our 11 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks. Education MBA : Social Media Marketing , 2014 Rutgers University Social Media Marketing Bachelor of Arts Degree : 2011 Public Relations Penn State University 2007 High School Graduate St. Hubert Catholic High School for Girls Additional Information Business and Personal References Available upon request Skills administrative, advertising, agency, bi, clerical, conferences, content, copying, Database, Edge, editing, Editor, Event Planning, inventory, Director, Marketing, media training, meetings, Excel, Microsoft Office, office, Power Point, Publisher, Word, newsletter, press releases, progress, Public Relations, Raiser's Edge, research, social media platforms, website, workshops, articles ",PUBLIC-RELATIONS " PUBLIC RELATIONS OFFICER Executive Summary Highly talented professional with more than ten years in accounting and supply operations acquired in the United States Navy, United States Army, and corporate environments. Practiced in sophisticated inventorymanagementprograms. Trilingual - English, Wafi and Igbo - Global understanding of world politics. Core Qualifications Operations management Staff development Inventory control Staff development Change management Compensation/benefits administration Policy/program development Compensation/benefits administration Policy/program development Cross-functional team management Staff training Staff training Professional Experience 01/2013 to 01/2015 Company Name Mentored, taught, trained and advised the Afghanistan National Police, National Interdiction Unit (NIU) Logistics personnel with all aspects of developing organized and effective logistics management systems in accordance with the MOI's Logistics Policy. The NIU is the Ministry of Interior's strike force for illicit narcotics trafficking. Advised and coordinated logistics support for the entire Sensitive Investigative Unit (SIU) and National Interdiction Unit (NIU) Regional Law Enforcement Centers throughout Afghanistan located in Kunduz, Jalalabad, Heart and Kabul. The PAE Warehouse in Kabul, Afghanistan is responsible for the implementation of Logistics matters in accordance with the company's Statements of Work (SOW). Additionally, it is also responsible for the development of property accountability, issue, receipt, and recovery of property issued to the Afghanistan Logistics Officers and Property Custodians. Trained, and Advised the Program's Warehouse, Sustainment, Property Book, Logistics Plans, Operations and Contract personnel on logistics matters that affect the accomplishment of the missions. Coordinated logistics sustainment and emergency resupply missions for 530 Afghanistan Counternarcotic elite police force in 2 Regional Law Enforcement centers located in Kunduz and Herat. Coordinates with quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients. Hands on working experience in requirement gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis. 01/2006 to 01/2011 Company Name LogisticsSupervisorin support of Global War On Terrorism (GWOT)ensuring the acquisitions, shipping and receiving materials for vital missions in Afghanistan, Africa and Iraq with expertise in Bookkeeping, Accounting, Inventoryand Management for the United States Navy. Contracting Officer for the FederalGovernment with purchase up to $500,000 Reviewed and processed all financial transactions on a timely basis, ensuring accuracy, completeness and compliance with all policies, procedures and regulatory requirements. Supervised and organizedadministrative functions with respect to inspecting, locating, storing, safe keeping, issuing, preparing, shipping, rotating, materials return and disposal of supplies and equipment as related to ground supply operations. Resource Advisor for the Department of Defense.Managed and tracked over $3million allocated to the Navy Seabees. Procured construction materials and support equipment for the Combined Joint Task Force Horn of Africa to sustain and complete vital projects in different parts of African continent. Developed logistical spreadsheet to track materials for Combined Joint Special Operations Task Force Afghanistan in support of Village Stabilization Operations. Streamlined efficiency of supply system resulting in $2M reduction in material and equipment for resale utilization by Defense Reutilization and Marketing Office. Facilitated movement of US personnel convoy, construction materials, office supplies and support equipment to other forward operating bases. 01/1996 to 01/2006 Public Relations Officer Company Name Utilized languageand knowledge of local culturein leading team of medical Professionals in training Nigerian villagers in health and prevention techniques as Humanitarian effort Employed conflict resolution techniques to assuage resistance and diffuse crisis situations Amongst contrasting ethnicities, customs, and cultures Saved U.S Government over $1M by initiating diplomatic relations with Afghani tribal leaders. Brokered vendoring arrangement to procure updated tools and materials to complete construction projects awaiting supplies from United States. Reduced project down-time from six months to one month, enabled continuous workflow and provided win-win diplomatic relationship between Afghan government and United States. Education 2004 Bachelor of Science : Accounting Enugu State University of Science and Technology Accounting 1995 Bachelor of Science : Microbiology University of Nigeria Nigeria Microbiology Interests Global War on Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Affiliations ACTIVE SECRET CLEARANCE and Moderate Risk Public Trust Additional Information AWARDS AND INTERESTS Global War on Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Skills Accounting, acquisitions, Bookkeeping, Book, conflict resolution, clients, data analysis, documentation, financial, Government, inspecting, Law Enforcement, Listening, Logistics, logistics management, Marketing, materials, Office, win, Navy, personnel, Police, policies, quality assurance, receiving, reporting, requirement, scheduling, shipping, spreadsheet, Strategist, workflow ",PUBLIC-RELATIONS " PUBLIC RELATIONS OFFICER/ VICE-PRESIDENT Summary Well-endowed in taking on leadership positions, both inside my area of specialties and outside Delight in and highly adaptive to changing environments of both work and pace. Stemming from 4+ years of educational leadership and customer service I am well versed in communicating and working with others to in collaborative situation to find a solution to a problem, but can also work confidently and efficiently independently. Always looking to set higher academic, professional, and personal goals, and work passionately towards achieving them. Excellent customer service skills. Able to answer questions and assist people in a friendly, professional manner. Anticipate customer's needs for a welcoming and customer-focused environment. Excellent organizational and time management skills, ability to prioritize and meet deadlines under pressure. Unique ability to connect and communicate with diverse population. Able to respond to customer inquiries and concerns by researching and identifying positive solutions Excellent interpersonal and conflict resolution skills resulting in highly productive relationships Able to accurately track, transcribe, store, and maintain information in written or electronic form. Adept at Microsoft Word, Excel, and Power Point. Experience January 2010 to January 2012 Company Name Office Staff which provides excellent customer. Duties include: managing multi-lined customer service phones, stage set up, routine office assignments, assisting with school events, coordinate and host new student orientations, visit high schools throughout the community to recruit new students for CGCC and interact with students throughout the campus through interviews regarding their college experience participating in T.V. Commercials to represent the college. January 2011 to January 2012 Company Name Public Relations Officer/ Vice-President for Pursuing All Cultures Knowledgably. Some of my leadership roles as a P.R. Officer and Vice president were to get students more involved in campus events, community service/projects, guide fellow scholars toward achieving success, and set an example for not only my fellow peers in P.A.C.K. but other students around campus. I do this by maintaining a high GPA, and donating my time and energy to charity events, and other community/college services. January 2012 to May 2012 Company Name Student Leader of the Light Feet Project on the Pecos/Williams Field Campus. At the beginning of the spring semester I was assigned the position of being the leader of the Light Feet project for the Pecos/Williams Field Campus for my African American Honors class. My leading role consists of setting-up/directing fund raisers, and shoe drives. Our goal for the semester is to collect 100 pairs of shoes, socks, and laces. All of the proceeds will go to the Light Feet Project, who will later distribute the shoes to children in Malawi, Africa. 05/14/15 - 8/09/15 Volunteer Patient Care in Interventional Cardiology and Neonatal Intensive Care Unit at Bayfront Medical Center, Florida. During my time at the Bayfront medical center I volunteered in both the NICU and interventional Cardiology departments where assisted in caring for both adults that underwent heart surgery and newborns that were suffering from a form of drug addiction or pre-mature birth. My job title consisted of I answering phones, scheduling appointments, checking patients both in and out of the hospital, and assisting the nurses and doctors in caring for the patients. Work History Company Name Company Name Education December 2015 Alumni of Arizona State University From Chandler Gilbert Community College B.S : Biochemistry GPA: GPA: 3.22 M. Scholarship Recipient *Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club *Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society *First Generation College Student, graduated with associates in science Biochemistry GPA: 3.22 Accomplishments Community and College Volunteer Projects CGCC Chancellor and S.T.E. M. Scholarship Recipient Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society First Generation College Student, graduated with associates in science Arizona State University B.S : Biochemistry Biochemistry Interests 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning Personal Information This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011 Additional Information 2012-2013 Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011 Into The Streets - Citrus picking for the National Food Bank. Chandler-Gilbert Community College Pecos Campus Department of Service Learning This was a charity event that was meant to get the students more involved with their school and give them a chance to give back to their community. The event benefitted the National Food Bank. All of the Citrus that was picked was donated to the Food Bank to help feed those who are less fortunate. 03/02/2011 & 11/09/10 Poverty 101/ Hunger Banquet Chandler-Gilbert Community College Pecos Campus Department of Service Learning The Poverty 101 event benefitted me, the CGCC staff, and the students who attended the event. By donating my time and energy to help host the event, I was able to become more intuitive of my surroundings, and help create a more beneficial experience for my college peers. 2015-present Volunteer for Camp Kesem I was introduced to Camp Kesem through a very close friend of mine, which allowed me the opportunity to connect with others that have been affected by cancer. This summer I'll be work close with young children that are either battling cancer or have parents that have been affected by it, in hopes to bring some form of joy and relief to their lives. Skills scheduling appointments, C, Cardiology, customer service, directing, leadership, managing, Office, Patient Care, surgery, answering phones, phones ",PUBLIC-RELATIONS " PUBLIC RELATIONS MANAGER Summary A growing professional who blends academic training in recreation and sports management with hands on experience in operations, communications, media, and public relations. With a diverse background in the sports and event industry, I have gained an appreciation of what it means to work hard, manage time and roll with the punches. As a creative and logical hybrid, I tackle every opportunity with enthusiasm and determination and am always looking for a chance to learn. Highlights 3.5+ years in sports & event industry Prepared press releases, event highlights, blog posts, media advisories & distributed news through various media channels Generated creative content for official websites, social media platforms, and emails Computer proficient in Apple, Windows, Adobe Photoshop, Cision and Vocus Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Accomplishments Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Experience 05/2014 to Current Public Relations Manager Company Name － City , State Main media contact for The Color Run, The Color Run Night and Electric Run Established mutually beneficial relationships between organization and media, sponsors, charities, and runners Member of creative content team generating copywriting and content for all social media platforms and website Created & distributed press releases, media advisories, and media packets for over 240+ events in North America Set up interviews between staff and media along with training the staff with talking points and FAQ's Updated press page on website, monitored Wikipedia page, and managed press email address Analyzed media coverage and compile comprehensive information about the company for the media 10/2012 to 05/2014 Winter Olympic Games Press Attaché Company Name － City , State * Prepared press releases, event highlights, media advisories, blog posts and distributed news on various media channels * Prepared, posted and maintained content for the official website, social media platforms and membership e-newsletter * Coordinated & facilitated athlete interviews, photo-shoots, video-shoots and appearances with local and national media * Creatively pitched stories to local and national media about athletes and organization * Assisted in creating and implementing fundraising initiatives directed towards membership and community * Main point of contact for media at 2014 Olympic Team Trials and assisted in all phases of planning & execution of the event * Handled all media requests, press conferences, questions, managing victory and event coverage for short track team * Facilitated interview requests between coaches, athletes, staff and the media * Managed relationships between organization and media while working closely with venue management 06/2012 to 10/2012 Foundation Associate Company Name － City , State * Assisted with charity section of official website and Foundation Facebook page * Scheduled and managed volunteers, 50/50 raffle program and silent auction for all home games * Planned and executed team fundraising events including Chicago Fire White Party, Bank of America Chicago Marathon, Fire Brews and Bites and Molly's Cupcake fundraiser 09/2011 to 06/2012 Front Office Intern Company Name － City , State * Planned, promoted and executed the Duke's Kids Club, Reading Wranglers program & team appearances in the community * Planned and executed post-game autograph sessions, watch parties and season ticket holder events * Assisted in merchandising and budgeting by running the team shop both in game and online * Assisted heavily with media relations in producing team game notes and post game notes 08/2001 to 06/2012 Red Rock Raptors U9-U17 Girls Soccer Teams - Assistant Coach Company Name － City , State * Prepared documents and filed pleadings in various Nevada courts * Interacted daily with clients to ensure their satisfaction with each case Leadership * Taught the game of soccer by providing technical and tactical skill training 2-3 times per week * Coordinated tournament, game participation and registered team players * Actively participated in all phases of the training, coaching, and preparation of the soccer team * Acted as Head Coach when necessary and as a mentor to young girls 05/2011 to 08/2011 Game & Team Operations Intern Company Name － City , State * Assisted with various pre-game and half-time promotions throughout the entire season * Secured pre-game color guard, national anthem singers, walk of champion participants and volunteers * Referee liaison for the 2011 CONCACAF-Gold Cup while also handling referee & team transportation Education Bachelors of Science : Recreation Management University of Nevada Las Vegas － City , State , US University of Nevada Las Vegas Las Vegas, Nevada // December 2012 * Bachelors of Science in Recreation Management with a concentration of Sports Management Certifications P.A Professional Affiliations of creative content team generating copywriting and content for all social media platforms and website Presentations Handled all media requests, press conferences, questions, managing victory and event coverage for short track team Skills Clients, Legal Assistant, Satisfaction, Training, Coaching, Mentor, Public Relations, Fundraising, Copywriting, Budgeting, Media Relations, Merchandising, Games, Adobe Photoshop, B2c, Marketing, Photoshop, Associate, Liaison, Operations ",PUBLIC-RELATIONS " PUBLIC RELATIONS SPECIALIST Professional Summary Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations. Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist , 09/2019 to Current Company Name – City , State Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry Communicated with media weekly to build relationships and optimize press coverage Developed campaigns to increase public awareness of company and engage customers Coordinated press releases and handled press inquiries for the company Forged strong media relationships to further public relations goals Wrote press releases for routine use and crisis management Contributing Writer and On Camera Host , 08/2011 to Current Company Name – City , State Conducted extensive research on Entertainment and wrote several long-form pieces Networked with various industry leaders and experts to gather multiple perspectives on issues Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects Captured and reported post-show recaps, highlighting successes and opportunities for improvement Traveled to location to write and report firsthand experience Introduced fresh and new angles on previously-reported material to update and inform readers Lead camera host for www.presspassla.com Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting Interviewed high profile guests in the entertainment and sports industry Wrote factually correct, concise and engaging news stories within tight deadlines Researched potential news or feature stories for timely and quality distribution to public Managed competing deadlines with efficiency Completed thorough research into assigned topics Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content Followed through on beat sources, contacts and leads to gather information for stories Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories Director of Operations , 08/2003 to 08/2018 Company Name – City , State Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations Reduced project downtime and oversaw safety and various certification processes Developed and deepened relationships to form lasting and loyal partnerships Hired, coached and trained staff and monitored performance and offered mentoring to junior team members Limited financial discrepancies, reviewing and approving billing invoices and expense reports Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements Grew the business by creatively driving sales and maintaining cost controls Drove sales by effectively managing several multi-units within the facility Built customer and employee loyalty and effectively implemented operational strategies Delegated assignments based on site plans, project needs and knowledge of individual team members Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets Boosted team productivity through contests and incentives for staff Education Bachelor of Arts : Communications Fayetteville State University - City , State Graduated with a 3.8 GPA Member of Alpha Kappa Alpha Sorority Graduated summa cum laude Member of Alpha Psi Omega Honor Fraternity Majored in Speech/Communications And Theater Minored in Biology Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist , 09/2019 to Current Company Name – City , State Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry Communicated with media weekly to build relationships and optimize press coverage Developed campaigns to increase public awareness of company and engage customers Coordinated press releases and handled press inquiries for the company Forged strong media relationships to further public relations goals Wrote press releases for routine use and crisis management Contributing Writer and On Camera Host , 08/2011 to Current Company Name – City , State Conducted extensive research on Entertainment and wrote several long-form pieces Networked with various industry leaders and experts to gather multiple perspectives on issues Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects Captured and reported post-show recaps, highlighting successes and opportunities for improvement Traveled to location to write and report firsthand experience Introduced fresh and new angles on previously-reported material to update and inform readers Lead camera host for www.presspassla.com Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting Interviewed high profile guests in the entertainment and sports industry Wrote factually correct, concise and engaging news stories within tight deadlines Researched potential news or feature stories for timely and quality distribution to public Managed competing deadlines with efficiency Completed thorough research into assigned topics Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content Followed through on beat sources, contacts and leads to gather information for stories Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories Director of Operations , 08/2003 to 08/2018 Company Name – City , State Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations Reduced project downtime and oversaw safety and various certification processes Developed and deepened relationships to form lasting and loyal partnerships Hired, coached and trained staff and monitored performance and offered mentoring to junior team members Limited financial discrepancies, reviewing and approving billing invoices and expense reports Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements Grew the business by creatively driving sales and maintaining cost controls Drove sales by effectively managing several multi-units within the facility Built customer and employee loyalty and effectively implemented operational strategies Delegated assignments based on site plans, project needs and knowledge of individual team members Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets Boosted team productivity through contests and incentives for staff ",PUBLIC-RELATIONS " PUBLIC RELATIONS DIRECTOR Summary Talented PR professional with 11 years' expertise developing and executing all aspects of public outreach campaigns to increase media exposure and support strategic marketing initiatives. Proven creative talent with demonstrated strength in media production, messaging, communications and dissemination techniques and methods.  Deep understanding of media relations; accomplished track record of securing live television and on-site press coverage. Highlights Publicity and communications Vendor and client relations Media relations Integrated campaigns Project oversight Advertising Writing and editing Strategic messaging Special event coordination  Email marketing  Crisis communication Journalistic interviews Experience Public Relations Director , 01/2016 to Current Company Name － City , State Assistant Director of Public Relations , 01/2010 to 01/2016 Company Name － City , State Directed the college's media relations activities, including the production and dissemination of press releases, media advisories, and public service announcements. Enhanced relationships with media to realize increased cooperation and better press coverage.  Managed editorial content, design, and distribution of the college's official e-newsletters.  Conducted media training for college spokesperson and other college personnel as needed. Leveraged technical resources to design and create e-marketing campaign deliverables for the BRCC Foundation.  Transformed internal and external communication by implementing e-marketing strategies. Wrote and edited articles, web content, advertising copy, and publications for internal and external audiences.  Proactively sought favorable press coverage opportunities. Developed and managed the Institutional Advancement budget up to $350,000 for 2 consecutive years.  Spearheaded the college's commencement exercises for more than 5 years.   Coordinated a variety of press conferences including articulation agreements, groundbreaking ceremonies, ribbon cuttings, and special announcements. Created 15 public relations campaigns annually garnering approximately $250k in earned media.   Researched, negotiated, implemented, and tracked advertising and public relations activities. Spearheaded and executed PR campaigns for campus events and activities, and greatly increased participation. Protected the BRCC branded image by effectively managing all internal and external communications materials; revised the outdated graphics standards manual, and directed staff on proper use. Media Specialist , 02/2006 to 01/2010 Company Name － City , State Developed news releases, media kits and collateral material. Built effective relationships with the media, including writing press releases and making phone calls to generate publicity. Oversaw content production such as advertisements, social media, and online PR. Edited and distributed press releases and pitches to local and national media outlets securing positive coverage. Developed talking points for press conferences and other events. Created content for the college's annual report.  Wrote articles for the web. Gathered, edited, and wrote articles for the college printed newspaper "" Good News, and wrote web articles . Secured earned media placement in local publications such as The Advocate, The Business Report, and the Healthcare Journal.  Worked in collaboration with ad agency to implement annual marketing campaigns. Coordinated campus-wide photo shoots.  Served as photographer for all campus events.  Assisted in preparing the departmental budget. Initiated bid process for projects, prepared requisitions, and ensured vendor payment. Coordinator for Institutional Advancement , 11/2004 to 02/2006 Company Name － City , State Worked as the coordinator for 3 individual departments: public relations, institutional advancement, and external resources.  Created, distributed, and analyzed student media survey to determine best use of advertising expenditures.  Assisted with arranging special events on campus. Conducted focus groups with students, faculty, and staff to access effectiveness of the public relations team.  Coordinated Foundation board meetings (data compilation, agenda preparation, parking arrangements, invitations/catering, etc). Wrote and edited press releases and public service announcements to promote campus events. Served on various campus committees (annual fundraising event, commencement, student recognition, etc.). Wrote and edited stories for the Daily E-News, an electronic newsletter distributed to faculty and staff daily. Served as backup-photographer for various campus events. Marketing Analyst , 09/2003 to 11/2004 Company Name － City , State Developed and managed company's first formal employee communications system to distribute company news and critical information. Wrote newsletter marketing copy and presentation materials for special projects. Edited and distributed press releases and pitches to local and national media outlets. Created tracking system for marketing; analyzed collected information and delivered a monthly presentation regarding the results. Represented the company and at various community events.  Designed all printed material (brochures, pamphlets, newsletters, etc.). Assisted with the design of the company website, logo, and tagline. Maintained and updated company's mailing list. Designed media surveys for internal and external audiences. Assisted with the coordination of all company functions and events (luncheons, seminars, annual fundraiser, etc.) Producer/Associate Producer , 10/2000 to 02/2004 Company Name － City , State Booked and scheduled hundreds of guests including legislatures, business and industry CEO's, non-profit organizations, etc.  Managed a production staff of 6.  Wrote and edited show content, approved all copy, and handled breaking news stories. Rapidly promoted from weekend associate producer to weekend producer. Determined newsworthy items and coverage.   Assigned tasks to morning reporters. Education Master of Arts : Mass Communication , May 2003 Southern University － City , State Public Relations Bachelor of Arts : Mass Communication , December 2001 Southern University － City , State Broadcast Journalism Professional Affiliations Public Relations Society of America- 2009 to present Public Relations Association of Louisiana- 2009 to present National Council for Marketing and Public Relations - 2006 to present National Association of Black Journalists- 2014 to present Awards Outstanding Professional Staff Award, 2016 Outstanding Staff Achievement Award, 2013 Skills Microsoft Office Suite: Word, Excel, Publisher, PowerPoint Constant Contact: Email marketing tool OU Campus: Web content management  Meltwater News: Media tracking and distribution  TVEyes: Broadcast monitoring Community Service Capital Area ReEntry Coalition: Email Marketing, Press Releases, Media Relations, 2015 Media 101 Workshop for non-profits: Served as a panelist, April 2016​ Community Grant Writing Workshop:  Conducted media workshop, 2016 ",PUBLIC-RELATIONS " PUBLIC RELATIONS SPECIALIST Summary Dedicated Communication Specialist with extensive experience in media relations and special event planning. Areas of expertise include writing for many audiences, public policy analysis and managing multiple priorities. Highlights Superb writer and editor Trained in media relations and crisis communication Print and electronic media Deadline-driven Exceptional problem solver Compelling public speaker Exceptional writing skills Event planning SEO knowledge Microsoft Office Suite WordPress Adobe Photoshop Quark XPress InDesign Final Cut Pro Skilled multi-tasker Focused and driven Dedicated team player Positive attitudeExcellent communicator Firm grasp of Associated Press Stylebook Social media communication (ie: Facebook, Twitter, LinkedIn, Ello, Women.com, Instagram, tsu, MySpace, Google+) Accomplishments Communicated with the public, elected officials, media and employees. Ran communications and public relations efforts on hundreds of projects with minimal budgets. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience Public Relations Specialist March 2012 to January 2014 Company Name － City , State Created position - took over duties from PR agency Promoted the plan to media, Health Plan members and the public Updated and monitored social media communication and website Wrote and implemented yearly Public Relations and Social Media plans Arranged sponsorships of area events, promotion and event planning Coordinated and implemented community relations programs and charitable events Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Devised optimal communications strategies to reach target audiences. Planned and publicized events, including negotiating vendor contracts. Developed and implemented communication strategies and information programs. Communication Officer January 2005 to August 2010 Company Name － City , State Hired into newly-created position to develop PR function Communicated with the public, elected officials, media and employees Wrote and distributed all press releases, speeches, newsletters and collateral material Planned and executed press conferences Trained executive staff on media relations. Prepared and briefed officials and staff prior to media interviews. Created and maintained Facebook and Twitter presence Analyzed public policy issues Wrote letters on commissioners' behalf to governor, federal, and state agencies Developed multi-media events, later uploaded video to website Assisted with planning and executing community meetings Created and implemented yearly Communication Plan Managed crisis communications, securing [Number] media articles and editorials in support of the company. Edited and revised all marketing content to guarantee the highest quality of writing. Established effective working relationships with clients, government officials and media representatives. Wrote and edited company whitepapers, emails, newsletters and web content. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Wrote [Number] press releases and media advisories per week. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Devised optimal communications strategies to reach target audiences. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Marketing/Comm December 1998 to October 2004 Company Name － City , State Took over newly-created position from Public Relations agency Wrote and distributed all press releases, and responded to calls from media, including CNN and Associated Press Managed all marketing and communication for the hospital and its clinics, including design and placement of advertising, plus media and public communication Trained administrative and line staff in media relations, prepped and briefed staff members prior to media interviews Designed and wrote newsletters, brochures, direct mail pieces and other collateral materials Wrote and developed internal communication to staff, including unionized staff Coordinated the hospital's website Provided strategic and marketing advice to Senior Leadership team, board and physicians Created and executed yearly Marketing Plan, Communication Plan and departmental budget Planned and executed hospital open houses and educational events Managed Marketing/Communication staff and volunteers as needed Managed crisis communications, securing [Number] media articles and editorials in support of the company. Edited and revised all marketing content to guarantee the highest quality of writing. Managed company's formal employee communications system to distribute company news and critical information. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Wrote and edited company whitepapers, emails, newsletters and web content. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Wrote 3-10 press releases and media advisories per week. Devised optimal communications strategies to reach target audiences. Evaluated advertising and promotion programs for compatibility with public relations efforts. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Wrote and designed effective sales communications collateral. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Wrote, designed and edited newsletters, flyers, web content and CEO presentations. Managed internal communications, including production and management of print and electronic newsletters. Reporter/Editor December 1992 to May 1998 Company Name － City , State Researched and wrote news stories and editorials Copy edited other reporters' stories for grammar, spelling and accuracy Worked with Associated Press to provide them with photos and/or news stories Designed and laid out daily pages, including the editorial page Photographed various events, from news to sports and edited photos Responsible for managing the newsroom and other reporters in the editor's absence Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Introduced fresh and new angles on previously-reported material to update and inform readers. Networked with various industry leaders and experts to gather multiple perspectives on issues. Captured visual content and edited general assignment stories for print Covered breaking news such as murder trials and fatal auto crashes. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote 3-7 news stories per day for print. Reported and penned front-page breaking news stories and provided real time updates online. Education Master of Communication and Leadership : Communication and Leadership Studies , 2015 Gonzaga University － City , State , USA Expected completion: fall, 2015 Will complete Certificate in International Media summer, 2015 Built cross-cultural competence through study abroad opportunities Problem-solving skills, analytical ability and adaptability Bachelor of Science : Communication , 1992 Oregon State University － City , State , USA Bachelor of Science Degree; Communication Presentations Planned and executed multiple press conferences. Planned, wrote and created first-ever State of the County Address, a multi-media presentation for an audience of 300, as well as three subsequent addresses. Created yearly Power Point presentation which the CEO presented at Chamber of Commerce meetings. Wrote speeches for CEOs and commissioners to present at ribbon cuttings and other community events. Skills Public Relations, Media Relations, PR, Advertising, Marketing, Budget, Direct Mail, Marketing Plan, Public Policy, Community Relations, Event Planning, Adobe Photoshop, Content Management Systems, InDesign, Microsoft Office, Ms Office, Operations, Photoshop, Quark XPress, Training, Video Production ",PUBLIC-RELATIONS " D R Daiana Rocha Summary Public Relations Specialist knowledgeable on planning, creating and implementing campaign strategies and media relations placement. Forward-thinking professional, offering a solid history of success in branding and social media management across Corporate and Public industries. Talented leader with excellent judgment, intuition and decision-making abilities. Recognized as a focused, hardworking and successful professional with a demonstrated history in campaign development and execution. Senior Communications expert with emphasis in Audio-Visual content creation. Ample experience developing special events and creating strategies to propel brand image. Organized in coordinating events by contacting media representatives, preparing written materials, scheduling photographers, booking locations and video/graphic design of collateral and materials. Proficient in business writing, speech writing and marketing messaging. Excellent interpersonal relations and public speaker. Skills Emmy-Award Winning Journalist 20+ Years of Experience in Communications Savvy Social Media Manager Audio - Visual Content Creator/Producer Strong Research, Writing and Editing Skills Public Spokesperson Event Coordinator Marketing Strategists for Audience Growth and Retention Tech Savvy in cutting-edge video/editing equipment and software incl., DSLAR Cameras, Adobe Premier, Adobe Photoshop and After Effects Work Experience 01/2008 - 10/2020 Public Relations Specialist Company Name | City , State Delivered information from the City;'s government office to the members of the public by preparing and presenting press releases, video stories, public service announcements, media campaigns, and social media content. Served as liaison between elected officials, city employees and residents to address future city's business goals and strategies Attend to Commission meetings and keep a close record of new and proposed government policies Assisted elected officials with the preparation of messages, briefs and create opportunities to address their constituents. Monitored and tracked data of campaigns, brand image, and social media's preferences to adjust strategies and maximize results. Established and maintained cooperative relationships with community, business leaders, consumers, and public interest groups to synchronize strategic business plans to address all of the stakeholders needs. Managed editorial content, design and distribution of internal employee newsletter. Coached less experienced public relations staff members on public communications practices. Served as city spokesperson as needed. 08/2004 - 07/2005 News Anchor - Interim Executive Producer Company Name | City , State Presented local news for Univision's affiliate KUTH for the 6 p.m. and 11 p.m. newscast. Served as Interim News Executive Producer, supervising and working closely with writers, directors, managers and technical crews throughout production process. Developed news story ideas and assigned topics to teams of reporters, producers and editors. Devised and implemented strategies to create new revenue streams and cut operational costs. Worked with station's GM to define and communicate organization's strategies to meet stakeholders expectations. Set and managed production schedules according to strict deadlines. Hired and oversaw remote interstate news bureaus and production crews. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. 03/2003 - 01/2004 Television Host/News Reporter Company Name | City , State News Anchor /Reporter for 5 pm. and 10 pm. WJAN-41 newscasts. Responsible to produce daily assigned stories, sports segments and collaborate in the production and writing of the newscasts as needed. Maintained up-to-the-minute knowledge of breaking news stories and responded to emergencies at any hour. Presented, produced and edited daily news or sports segments. Shaped narrative on key issues through effective storytelling and knowledge of public opinion. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Collaborated with media executives to create interesting story lines. Developed a in-depth understanding of South Florida community affairs and issues. Seek constant story leads and interview opportunities with political and social personalities. 03/1998 - 03/2003 Television Producer - Reporter Company Name | City , State Writer for national network newscasts, Noticiero Univision, Primer Impacto and Despierta America. Segment Producer for Univision Sports. Responsible for researching, writing and producing both assigned stories and original concept stories. Responsible for producing promotional 30' and 60' spots Translation of written news from English to Spanish Reporters script proofreading Supervise editors selection of sound-bites and editing concept of assigned stories. Education and Training 05/2014 J.D. : Juris Doctorate Nova Southeastern University | City , State 05/2009 Bachelor of Arts : Political Science Florida International University | City , State Minor in Criminal Justice Awards and Certifications 2017 Emmy Award for the original production of, ""Embracing Autism, a Coral Gables Story."" 2016 Media Relations and Law Enforcement Training by Fraternal Order of Police Florida State Lodge. 2016 Telly Award - Best Documentary 2016 Telly Award - Social Responsibility ",PUBLIC-RELATIONS " PUBLIC RELATIONS INTERN Summary Team leader and developer with over five years' experience in management, sales, customer service and achieving positive outcomes as a result of integrity, hard work, and innovative thinking. Highlights of qualifications include: Professional experience serving on teams receiving regional and national recognition for excellence. Proven leadership and motivation ability through management and volunteer roles. Strong verbal and written communication skills. Experience in the organization of staff and volunteers in multiple high-paced environments. Experience Public Relations Intern Jun 2016 Company Name － City , State Develop relationships with media contacts and ensure integrity within articles. Execute media events in a timely fashion. Write weekly press releases covering weekend, sent to fans and sponsors. Develop and manage content for digital media platforms, including websites, Facebook, Twitter, Instagram, Snapchat, Google+, and YouTube. Manage crisis communications and develop talking points for internal and external audiences. Sales & Service Coordinator/Assistant Branch Manager Feb 2014 to May 2015 Company Name － City , State Individual recipient of ""Pinnacle Award"" for the Cincinnati Region in Quarter One 2015 - based on results of sales to goal (250%), retail quality assurance audit (operational), employee satisfaction index rating, and customer satisfaction index rating. Ensured compliance with operational policies and procedures and provided workflow direction to branch staff members. Assisted branch manager with employee interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Applied selling techniques to open, develop, and close sales by creating product interest, actively cross-selling products, and actively pursuing potential customers. Addressed and resolved when possible escalated customer concerns or complaints. Guest Services Supervisor Sep 2012 to Aug 2013 Company Name － City , State Organized 30-40 staff members and volunteers during various events at all of Charlotte Motor Speedway's tracks. Answered questions for guests pertaining to the events and facilities. Handled any complaints from area assigned to help satisfy guests to ensure a positive experience. Problem solved in a positive manner to ensure guests were satisfied with their visit. Sales Manager Jun 2011 to Feb 2014 Company Name － City , State Member of Store #1252 team awarded ""Store of the Year"" for Best Buy Co, Inc., FY 2012 Store received multiple ""Top Store of the Month"" honors from 2011-2014 in Richmond, IN, Charlotte, NC, and Muncie, IN. Recommended by home store District 14 Manager and selected by Carolina District Manager and HR Manager to serve as one of two people to turn around a poor-performing store in Charlotte, NC. Outcomes in 12-month appointment: Store earned ""Top Store of the Quarter"" recognition for T-4 territory in March 2013 Reduced shrink significantly by keeping thorough inventory and applying and company policies and procedures. Implemented employee evaluation process to uphold policies by employees Coached and trained existing and new employees in company sales techniques, behaviors, goals and culture. Increased customer satisfaction index by applying Best Buy practices to all points of customer contact. Supported goal achievement by modeling strong salesmanship and positive behaviors, driving customer satisfaction and retention goals, and coordinating relationships with surrounding businesses, other Best Buy stores, and the local community. Sourced, interviewed and hired employees for individual business group. Continually coached and trained new employees, building confidence through role playing, weekly one-on-one consultations, and provided coaching recognition and feedback to create an open and approachable culture in the store. Managed Profit & Loss statements, opened and closed store, handled all cash and prepared bank deposits, audited cashier drawers, and created employee schedules. Analyzed store's performance indicators against team selling behaviors and goals and develop action plans to address objectives and achieve desired business results. Served as Employee Experience Committee (EEC) Chairperson for all three stores - built relationships with businesses and organizations in local area, coordinated volunteer efforts for 12 large-scale community events each year. Ensured minimum of 10 volunteers at each event to secure $1,000 donation to each 501(c)(3). Public Relations/Social Media Manager, Department of Athletics Mar 2011 to May 2016 Company Name － City , State Promote Indiana University and Indiana University East and their mission to all fans of IU East and IU East Athletics. Consistently show ability to ""think on my feet"" and adapt to sudden changes. Write, design and administer questionnaires and recruitment letters to students and coaches. Social media director for all of athletics, promoting sports through Twitter, Facebook, Instagram, Snapchat and iueredwolves.com. Plan and execute all visits by prospective students, competing teams, and sponsors. Organize athletes during visits to help build a connection with prospective recruits. Organize fundraising events for athletics. Serve as event manager for all athletic events, organized all event staff and logistics. Education Bachelor of Science , Business Administration August 2015 Indiana University Business Administration Professional Affiliations Member of Indiana University East Alumni Board of Directors (July 2015-Present) Member of the Indiana University Alumni Association (August 2015-Present) D. Michael Coyle - 2 Interests Indiana University East Assistant Coach for Men's & Women's Track & Field (Spring 2015-Present) and Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy for Cultivating Talent - Center for Leadership Development, Indiana University East School of Business (August 2014-April 2015) Alumni Advisor for Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served as Emcee for Campus Life and External Affairs events (August 2013-August 2015) Volunteered with track team at Special Olympics held at Richmond High School - interacted with athlete participants and facilitated meet events (March 2015) 4 year Social Media Coordinator for Student Activities Advisory Team (August 2011-August 2015) Community Volunteer for annual ReidRide - a fundraising program for Reid Health which generates support and donations of thousands of pairs of shoes to be distributed to school-age kids in the greater Richmond area (2012-Present) Volunteer for Richmond Parks & Recreation City Fit 5K (2012, 2014, 2015) Volunteer for United Way (May 2013) Skills c, cashier, coaching, com, content, crisis communications, customer satisfaction, directing, direction, driving, fashion, fundraising, hiring, HR, inventory, letters, logistics, director, modeling, policies, press releases, Profit, quality assurance, recruitment, retail, selling, sales, websites, workflow, articles Additional Information LEADERSHIP & COMMUNITY OUTREACH Indiana University East Assistant Coach for Men's & Women's Track & Field (Spring 2015-Present) and Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy for Cultivating Talent - Center for Leadership Development, Indiana University East School of Business (August 2014-April 2015) Alumni Advisor for Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served as Emcee for Campus Life and External Affairs events (August 2013-August 2015) Volunteered with track team at Special Olympics held at Richmond High School - interacted with athlete participants and facilitated meet events (March 2015) 4 year Social Media Coordinator for Student Activities Advisory Team (August 2011-August 2015) Community Volunteer for annual ReidRide - a fundraising program for Reid Health which generates support and donations of thousands of pairs of shoes to be distributed to school-age kids in the greater Richmond area (2012-Present) Volunteer for Richmond Parks & Recreation City Fit 5K (2012, 2014, 2015) Volunteer for United Way (May 2013) ",PUBLIC-RELATIONS " PUBLIC RELATIONS CONSULTANT Summary Experienced public relations, sales and marketing professional with expertise in the technology, financial, consumer and healthcare industries. Highlights Global marketing Account management Direct marketing campaigns Public relations expert Quality leadership Multi Task Abilities Proven Sales Success Start-up background Deadline-driven Microsoft Office Suite expert Experience Public Relations Consultant June 2005 to January 2016 Company Name - City , State Managed PR programs for AccordSQA and GatherWorks. Secured inclusion of SmartScript and SmarteLoad in Dr.Dobbs and SD Times. Inside Sales Representative March 2008 to June 2008 Company Name - City , State Identified and called decision makers within targeted verticals, while educating prospects about key features and benefits of software; secured four qualified leads in first two weeks in position. Direct Sales Representative December 2007 to January 2008 Company Name - City , State Sold more than $8,800 in products in one month to more than 100 new accounts, while developing positive rapport and relationships with more than 800 new accounts in three territories. Confirmed two participants to a monthly Web training seminar. Developed campaign ideas for marketing, including initiative for promoting seminars; new sales support literature; and new product initiatives. Provided key feedback for streamlining processes for sales operations and efficiencies; mailings; and updating client contact information. Solicited key feedback from clients of interest to marketing, sales, business development. Account Manager January 2004 to May 2005 Company Name - City , State Lead PR strategy, client relations, and PR activities for AccuRev and Bowstreet. Identified and pursued new business for the agency. Increased AccuRev's budget by 150% and expanded Bowstreet's PR program to include a separate Partner PR component. Launched Bowstreet into a new vertical market, the travel and hospitality industry, positioning its new product, Syndication Factory, in the market. Secured key coverage for project work with deNovis' $22 million financing in the Wall Street Journal and VentureWire; and WiFiMed's move to Massachusetts, with front page technology business coverage in the Boston Business Journal. Marketing Communications Consultant November 2003 to December 2003 Company Name - City , State Directed public relations and marketing projects for global provider of economic research and consulting services. Leveraged industry news to secure inclusion in a Washington Post story for Global Insight's top energy economist. Program Manager January 2000 to January 2003 Company Name - City , State Managed communications programs for established and emerging companies at senior-level, boutique PR firm. Broadened and deepened relationships with local and national media and analyst communities. Wrote press releases, bylined articles, briefing documents. Determined messaging for positioning and repositioning clients. Redesigned website for ATV and created new presskit and marketing materials to complement updated image. Conducted national, consumer book launch for CenterWatch under 3-month deadline. Secured roles for ATV general partners at MIT Enterprise Forum, VentureOne, Toronto Venture Fair, IT Financing Forum. Launched several start ups including Veritas Medicine and Acurian; company financings; and launch of ATV Fund VII. Secured cover story about CEO of Acurian in top industry trade, PharmaVoice. Account Executive March 1998 to December 1999 Company Name - City , State Balanced activities for 3-6 accounts at global, technology public relations firm and worked closely with managers on strategy. Received company-wide recognition for excellence: '1 in 20' Award. Selected for Professional Development Team, New Business Team and Intern Leadership Team. Served as on-site manager at IDC and handled press inquiries for 500+ analysts. Booked 60 press attendees for IDC Directions '99 conferences in Boston and San Francisco. Orchestrated launch of start-up, carOrder.com, its position as an ""e-dealer"" and $100 million financing; secured coverage in Wall Street Journal. Turned potential crisis situation into opportunity for CEO to discuss company goals. Senior Advertising Sales Assistant September 1995 to March 1998 Company Name - City , State Assisted in selling advertising space for technology publications, PC Week (now eWeek) and Internet Computing. Education B.A : Spanish and Humanities , 1994 PROVIDENCE COLLEGE - City , State GPA: Cum Laude GPA: 3.5 Cum Laude, 3.5 GPA 1993 Centro de Lenguas Modernas - City , Spain Intense, semester-long study of Spanish language, culture and literature Languages Bilingual Spanish and English Interests Provided public relations strategy, consulting and support for non-profit organization, PoundHounds. Meals on Wheels Delivery Driver Skills Sales Software: Salesforce.com Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML ",PUBLIC-RELATIONS " PUBLIC RELATIONS MANAGER Summary Interpersonal skills, public relations.... blabla Experience Public Relations Manager May 2009 to Mar 2012 Company Name － City , State Organizing events for the employees (celebrations, trainings, meetings) Promoting Internships : Internal and External communication Officer at La Poste regional Direction in Marseille, from June to December 2008 : Organizing events for the employees (celebrations, trainings, meetings) Promoting the organization development strategy among employees and contribute maintaining a good level of satisfaction at work Promote new services offered by La Poste to important clients in the region Constantly animate the intranet, through articles about the business or illustrating good practices or employees of the month Writing articles for the journal Jourpost, press releases regarding my projetcs at hand, or sales pitches aimed at heads of departments about the organization leading strategy in order for them to inform their team. Public Relations Officer May 2007 to Jul 2015 Company Name － City , State Contribute to organize the annual fair event PAPIER 2007 (find artists, catering, spot) Promote the AGAC in order to find sponsors to support the Association during the annual recurrent fair event Papier Suggest a marketing strategy plan to appeal to private as well as public donators Photography Assistant at the photo gallery at Paris Match, Hachette Filipacchi Medias, in Paris from January to May 2005: Manage the archives of photos, Analyse the new photographs to be bought or rejected, Communicate with the photographers. Promoting Kedge-Business school (previously Euromed-Marseille) in June 2004: Communicate with the future students, Organize the interviews order, Provide assistance to the jury, Manage the supply stocks for the event and, Participate in tours of the city. Project Manager for Gestion Lastchance from May to July 2007. Relevant coursework: Consumer behaviour Marketing communications Marketing management Advertising campaign management Change management Intern Communication. Regional Communication Manager Feb 2013 to Feb 2014 Company Name － City , State Develop and follow the executive communication strategy for all the Chambers Press Relations (advertising campaigns, press kits, press releases) Events (speech writing, managing service providers, Drafting both corporate and executive communication media (support the local Chambers through providing them proven tools, leaflets, posters created regionally) Define with a graphic agency the new signature of the CRMA PACA and roll it out to all of the Chambers. Education Bachelor of Science , Marketing Communications East Tennesse State University － City , State Master of Science , Communication 2008 IAE d'Aix-en-Provence － City , France Master of Science , Change management (human ressources) IAE d'Aix-en-Provence － City , France GPA: GPA: 3.7 GPA: 4.00 Bachelor of Science , Marketing 2006 Kedge Business School － City , France Cambridge Advanced Certificate of English obtained in 2001. - Cambridge First Certificate of English in 2000. - Scientific Baccalaureate (General Studies Certification), European (English-speaking) mention, obtained in 2003, in an international high school, in Luynes, France. Master 2 en Management de la Communication d'entreprise, 2008/2009 Diplôme d'Université Communication et Management du Changement, IAE d'Aix-en-Provence, Puyricard, France. Bachelor of Business Administration , Spécialité Marketing Communications 2006/2007 East Tennessee State University － City , State , USA Spécialité Marketing Communications Diplôme du Programme Cesemed, Euromed Marseille Ecole de Management, Marseille, France. programme franco-américain (double diplôme) Divers Autonomie, Polyvalence Intérêts : voyages, lecture, théâtre Permis B Accomplishments Media planning. Media. Academic experiences: American Marketing Association member: AMA is one of the largest marketing organizations in the world (over 38,000 members worldwide) that enables its members to keep up with the marketing news and provide them with opportunities to meet professionals and develop their skills. http://www.marketingpower.com/my-marketingpower.php Second Life project: developed a marketing plan to launch a product in an online community. Sales demonstration: professional sales presentation of a travel bag from LANCEL. Advertising campaign project: SWOT analysis of McDonalds, Research and analyse the fast food industry current situation (who are our competitors. What differentiates us from them. Stage of industrial growth ?...), Create a survey to evaluate the current situation of our product to advertise: ""Spicy Chicken burger"" from McDonalds, and determine the target market segment, Define the brand positioning strategy and select the appropriate media, Establish the financial budget for the campaign choosing the best ways to promote our product efficiently, Create the ads. Languages Fluency in English and French and intermediate level in Spanish Skills Projet management, Change management, writing skills ",PUBLIC-RELATIONS " DIRECTOR OF PUBLIC RELATIONS Executive Profile Centene MARCOM resources and Development, promotion and personnel across Centene Health Plans implementation of statewide initiatives and Specialty Companies for various organizations Design and Printing Oversight: Design, Community Relations Expertise, review and revise collateral materials for including outreach event management, various organizations and audiences, healthcare education programming and ensure appropriateness of content, implementation for various organizations readability and translation Represented organizations to the public Artwork Management and served as point of contact Collateral design using Adobe Suite or Developed relationships with area work with external graphic design/print businesses to support community vendors events, educational programs and fund- Budget Oversight and Compliance raisers Promotional Products Management Resourceful team member who excels Research Management at building trustful relationships with Business plan development members, colleagues, external Compose news releases, fact sheets, organizations, and key audiences letters to a variety of audiences, including Healthcare background as registered key influencers nurse with experience in SNF, assisted Social Media Planning and living, and adult day programs Implementation using Centene guidelines E-newsletter design/distribution MBA DANIEL WEBSTER COLLEGE Organizational Management Nashua, NH Core Accomplishments Member: Business Networking International (BNI), Rotary International, Chambers of Commerce and Business Associations Courses: Corporate Compliance and Ethics, Customer Relations, Basic Communication and Conflict Management Skills, Confidentiality and HIPPA Emergency Preparedness, Crisis Management, Maximize Customer Service and Initiate Quality Improvements Professional Experience 01/2003 - 01/2008 Company Name － City , State Director of Public Relations ""Success Stories"" about individuals benefiting from LifeShare programs ─ used in business development and posted on social media; collaborate with each LifeShare office and key partners to meet marketing needs; oversight of marketing department and conference budgets; promote exchange of information across states; prepare, coordinate, and schedule tasks and deadlines to accomplish long and short-term strategic objectives. DANIEL WEBSTER COLLEGE, Nashua, NH Director of Public Relations, 2003−2008 College spokesperson and liaison to media; ensured major publications and communications properly supported strategic efforts essential to augmenting college's competitive position and long-term strength. 01/2000 - 01/2003 Company Name － City , State Director of Communications Partnered with internal clients to implement solutions to significantly improve communication strategies and messages; planned and managed communication vehicles to promote and drive organization's priorities. 01/1996 - 01/2000 Company Name － City , State Director of Public Relations and Publications Directed and developed alumni magazine, annual report, newsletters, invitations, fund raising, marketing materials, course descriptions, and other print collateral; creatively and pro-actively sought ways to celebrate school programs and achievements of community members using all communication channels; developed successful relationships with and provided related content for external media/press. 01/1990 - 01/1997 Company Name － City , State Journalist Reported on the political and community news for four towns and two school boards; developed and wrote own stories for ""Lifestyle"" section; wrote more than 1,200 by-lined articles to thoroughly cover issues, events, and activities of towns; recognized by NH Press Association for writing. 01/2008 - 01/2010 Company Name － City , State Administrator PROFESSIONAL Managed and oversaw 24-hour operations; conducted program under regulatory 01/2011 - 01/2014 Company Name － City , State Registered Nurse Provided marketing solutions for B2B sales organization, including sales management, marketing, presentations, and social media. Worked with individuals from all levels of organizations in developing their brand and offering solutions to their challenges through promotional products campaigns. 2006-2008 Oversaw day-to-day operations, including staff supervision, communication with referral sources, intakes, and required documentation; health assessments, medication administration, and continuous health and wellness observations. OTHER Volunteer: American Red Cross, Easter Seals NH Education TEMPLE UNIVERSITY － City , State , US BA : Journalism BA TEMPLE UNIVERSITY Journalism Philadelphia, PA FITCHBURG STATE COLLEGE － City , State , US BS : Nursing BS FITCHBURG STATE COLLEGE Nursing Fitchburg, MA Accreditation in Public Relations MARKETING AND LIFESHARE/CENTENE, Manchester, NH Marketing, 2014 −present COMMUNICATIONS Provide communications and marketing solutions to meet annual and strategic goals. Certifications RN Registered Nurse American Red Cross 2006-2008 Affiliations Press Association for writing Presentations marketing, presentations, and social media Skills Marketing, Public Relations, Business Development, Solutions, Budgets, Exchange, Liaison, Marketing Department, Operations, B2b, B2b Sales, Including Sales, Promotional, Sales, Sales Management, Sales Organization, Securities, Clients, American Red Cross, Documentation, Health And Wellness, Red Cross, Registered Nurse, And Marketing, Budget, Business Plan, Community Relations, Conflict Management, Crisis Management, Customer Relations, Customer Service, Educational Programs, Emergency Preparedness, Fact, Fact Erp, Graphic Design, Healthcare, Hippa, Marcom, Mba, Media Planning, Networking, Printing, Product Management, Receptionist, Retail Sales, Rn ",PUBLIC-RELATIONS " PUBLIC RELATIONS MANAGER Summary I am a seasoned professional with 30 years of experience in communications, public relations, event planning and media relations. I have extensive knowledge of marketing campaigns, sales, messaging, and dissemination techniques and methods. I am an award-winning writer and editor with multimedia production experience who communicates effectively with target audiences through strategic brand management and PR campaigns. Core Competencies Project management Sound judgment Deadline-driven Marketing and sales specialist Exceptional writer Proficient web management and CMS applications Decisive problem solver Team player with transportation experience Experience Public Relations Manager , 06/1998 to 10/2012 Company Name － City , State Lead communications professional for nation's fifth largest truckload carrier, with 10,000 employees and $1.5B revenue. Researched, planned, implemented and tracked public relations, communications and marketing activities. Expanded company recognition in the national press in support various departments, including sales and marketing. Cultivated positive relationships with the community and area media outlets through public relations initiatives. Organized executive public appearances, lectures and exhibits to increase awareness of U.S. Xpress as a leader in the transportation industry and as a leading business in Chattanooga. Planned and organized corporate media and other special events. Managed all media, press and public relations issues. Developed corporate communications strategies and programs, including company's crisis communications plan. Coached client representatives on effective communication with the public and employees. Worked with management to identify trends and developments that might influence PR decisions and strategies. Acted as communications liaison for internal teams at the company. Designed web and other content, including monthly newsletters, magazines and promotional calendars. Served as webmaster for usxpress.com Conferred with production, graphic design and web­design personnel to coordinate production of corporate communications materials. Managed the editorial content, design and distribution of the company e-blasts and video magazines. Estimated project costs and monitored budgets. Contributed to relevant blogs, conferences and events both off­line and online to increase brand awareness and led initiatives on company Facebook page. Planned and negotiated media buys, including TV, radio, print and digital. Designed and created marketing collateral for sales meetings, trade shows and company executives. Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed the in­house advertising program consisting of print and media collateral pieces. Established production schedules and communicated project status to stakeholders. Presented on current promotions to the public at events and tradeshows. Sports/Feature Writer & Project Development Specialist , 11/1985 to 06/1998 Company Name － City , State Earned PRSA Lookout Chapter award for Best Overall Public Relations Campaign in 2001. Sports & Feature Writer Offered daily coverage of sports and special events for the Chattanooga Free Press, the city's largest newspaper at time of my tenure. Provided coverage of the following major events: Both 1991 and 1992 World Series, the 1991 NCAA football national championship victory by Georgia Tech in the Citrus Bowl, the 1992 college basketball Final Four and the 1993 Presidential Inauguration. Interviewed the following major sports figures: Arthur Ashe, Joe Namath, Terry Bradshaw, Bobby Orr, Chris Evert, John McEnroe, Boris Becker and Bob Costas. Recognized by the Tennessee Sports Writer's Association as one of the state's best writers covering high school sports, winning awards in 1988, 1992 and 1995. Coordinated production of 48-page souvenir programs for Southern Tennis Association Championships in 1991 and 1992. Project Development Specialist Responsible for taking a prototype interactive phone service and customizing the computer program to fit the audio. information and marketing needs of the Chattanooga Free Press and Chattanooga Times. Designer and developer of the Infoline phone service, which received an average of 50,000 calls per week during my tenure. Infoline, featuring audio updates on the latest news, sports and lottery results, entertainment updates, daily horoscopes and a host of other information choices, became a vital new resource for Chattanoogans, who made more than six million calls to the service in its first three-plus years. Coordinating producer for all in­house recording on Infoline. These duties include the following: Both write of all locally-generated Infoline scripts; narrator for over 90 percent of these scripts, ranging from short commercials to major presentations on health and legal issues; liaison to editorial staffs of Free Press and Times in designing public opinion polls and other special features. Education Bachelor of Science : Mass Communications Speech , 1 1984 St. Cloud State University － City , State , United States GPA: GPA: 3.07 GPA: 3.2 Mass Communications Speech GPA: 3.07 GPA: 3.2 Skills advertising, audio, budgets, com, conferences, content, corporate communications, corporate communications, crisis communications, client, designing, editorial, special events, features, graphic design, legal, marketing, marketing collateral, materials, meetings, newsletters, newspaper, developer, page, personnel, presentations, Press, PR, producer, Public Relations, Xpress, radio, recording, sales, scripts, phone, TV, trade shows, transportation, video, webmaster, Writer Additional Information Award Highlights With U.S. Xpress Earned 2000 Aegis Award for outstanding documentary presentation for Driven To Success, a video which covered the history of U.S. Xpress from 1986 to 1999. Earned PRSA Lookout Chapter award for Best Business-To-Business Marketing Communications in 2003. Earned Achievement In Advertising Award from Critics Board of Traffic World magazine in 2008. Earned PRSA Lookout Chapter award for Crisis Communications in 2002. ",PUBLIC-RELATIONS " INDEPENDENT PUBLIC RELATIONS CONSULTANT Executive Profile Accomplished professional with demonstrated ability to deliver strategic internal and external communications. Experienced in hospitality industry. Highly-skilled in event creation, oversight and management, as well as all aspects of media relations. Skill Highlights Exceptional leadership/communication skills Creative pitching Promotional campaigns Experienced spokesperson Event management International Relations Project management Market research and analysis Copywriting and copyediting Customer-oriented Deadline-driven MS Office, Social Media platforms, basic HTML through Dreamweaver Core Accomplishments Public Relations and Event Management: Initiated re-branding and imaging campaign which resulted in 10%-20% increased visitation per year. Created and managed private and public events for parties, corporate break-outs, weddings, family days and visiting VIP's. Initiated a public relations capital campaign for a non-profit on a tight budget, raising over $20 million in pledges and support. Garnered first national and international coverage for 40+ year old institution, and maintained visibility with more than 40 features and spotlight listings each year. Spearheaded new social media programs which increased program sales 25% within the first year. Collaborated with local organizations to increase exposure for Palm Beach County to key travel and tour groups Represented clients on Culture Key initiative to drive tourism post-9/11 resulting in 10% increased visitation and hotel stays Collaborated on behalf of clients on tourism initiatives through the Palm Beach County CVB resulting in record-breaking stays and visitation for three fiscal years. Coordinated major press events for Jet Aviation terminal opening and Keys to the City with less than three weeks' notice, resulting in more than 20 features and national exposure. Researched story ideas and created national pitch, resulting in international coverage in more than 15 countries. Professional Experience Company Name January 2009 to Current Independent Public Relations Consultant City , State Provide full public relations services for nearly 20 for and non-for-profit businesses and organizations through the quad-county area. Services include: Identifying customer needs through market research and analysis. Defining project and company vision, strategies and tactics. Research and tracking advertising and public relations activities. Evaluating and managing new strategic business opportunities. Expanding product and company recognition in the national and local press to support the sales and marketing teams. Creating and managing special events to draw customers and media attention. Establishing and maintaining cooperative relationships with representatives of community, consumer, employee and public interest groups. Organizing public appearances, lectures, contests and exhibits to increase product awareness. Designing web and other content, including monthly newsletters and promotional calendars. Developing and implemented 5-10 public relations business plans each year. Working with management to identify trends and developments that might influence PR decisions and strategies. Establishing long-range objectives and developed innovative strategies to help achieve them. Cultivating positive relationships with the community through public relations campaigns. Generating programming capital for the agency by planning and coordinating fundraisers, writing grant proposals and securing volunteer investments. Managing all media, press and public relations issues. Coaching less experienced public relations staff members on media relations practices. Company Name Current Director of Marketing, PR and Special Events City , State Managed online and print advertising budgets up to $100,000. Identified customer needs through market research and analysis. Oversaw and assisted in developing two new websites and all social media strategies. Oversaw and managed all private and public events, coordinating with catering and entertainment. Served as organization spokesperson for media and the community. Organized, planned and implemented press conferences for new openings, groundbreaking, capital campaign and scientific breakthroughs. Designed, drafted and distributed public information materials and quarterly newsletters and e-blasts. Implemented creative, press-worthy events for the public and increased exposure, resulting in more than 40 feature hits across all media outlets per year, and increased visitation each year. Researched, negotiated, implemented and tracked advertising and public relations activities. Represented the Museum on all tourism and hospitality committees including the Palm Beach County Attractions Association, CVB, Tourist Development Council, Florida's Governors Conference on Tourism, VisitFlorida and Palm Beach County Cultural Council, resulting in regular coverage from national and international travel writers. Trained all employees on VIP and media etiquette. Coordinated all VIP, celebrity and donor visits. Pitched location shoots to visiting and local film industry to garner increased exposure. Implemented marketing and public relations initiatives to drive attendance, resulting in an increased operations budget from $500k to more than $2 million within ten years. Education Palm Beach Atlantic University 1999 Bachelor of Science : Organizational Management Organizational Management West Marketing, Public Relations and Journalism coursework Graduate level courses completed in International Business Management Buena Vista Hospitality management training City , State , USA Languages Conversational Spanish, elementary Mandarin Affiliations Palm Beach County Attractions Association, Past President and Treasurer (1999-present) Palm Beach County CVB, Marketing and PR Sub-Committees Chair (4 years) Palm Beach County Cultural Council, Marketing/PR Committee Representative (1999-present) Palm Beach Film Society, Vice President (2002-present) Skills MS Office, Dreamweaver, advertising, social media platforms, wesbsites Conversational Spanish and elementary Mandarin ",PUBLIC-RELATIONS " PUBLIC RELATIONS MANAGER Summary PR/Media Relations professional skilled at delivering sharply focused, high-impact for corporate, government, and not-for-profit organizations that generate measurable results. Strategic thinker who understands big-picture business goals, develops program strategies/tactics, and exceeds expectations. Highlights Brand Positioning Messaging Strategy Writing & Editing Media Outreach Project Management Crisis Management Executive Coaching Event Planning/Execution New Product Launches Experience 01/2003 to 01/2014 PUBLIC RELATIONS MANAGER Company Name － City , State Create/implement plans to promote IREM and its credentials, product/service offerings, thought leadership initiatives and events via ongoing publicity news flow and media relations outreach. Secure /promote speaking engagements for IREM leaders at high-profile industry events. Develop publicity/public relations tools and resources for chapter, regional and national leaders; provide training on use. Coordinate annual leadership communications training focused on formal and informal interaction with media and other target audiences. Support leadership outreach program to those positioned to purchase (or influence purchase of) IREM products /services. Contribute to branding strategy as a resource to the Marketing Department. Provide timely, engaging, newsworthy content for IREM social media platforms. Develop/administer budgets for PR and related programs with focus on cost control. Some Key Achievements: Cultivated long-term relationships with local/regional/national press contacts by proactively stimulating and responding to requests for editorial input. Received many unsolicited compliments from media about quality and speed of service. Achieved double-digit, year-over-year increases in media coverage as measured by audience reach, volume of placements, and number of media outlets. Developed/ implemented program to identify and train IREM spokesperson experts to respond to media and other inquiries. Orchestrated /participated in annual Leadership Media Tours to New York for organization's top executives, with one-on-one meetings arranged with prominent media outlets, including the Wall Street Journal. Prepared background information, talking points, story ideas and other materials to help ensure positive meeting outcomes. Prepared compelling submissions positioning IREM leaders to win leading industry awards. Led committee of industry leaders and senior staff that developed and launched a major program to grow more enrollments in IREM education programs, more practitioners pursing/ obtaining IREM certification and membership, and more college/university students interested IREM and a real estate management career. Now institutionalized across 93 US and international IREM chapters, the program has generated, and continues to yield, excellent results. Successfully managed crisis communications for incidents including dismissal of a high-level staff member and murder of an association member. Sharon V. Peters Page Two) Some Key Achievements (cont'd): Managed multiple, concurrent projects on a daily basis, completing them on time and on budget. Worked across departments and member groups in ways that promoted collaboration. Mentored less-experienced employees on issues related to PR and media relations. 01/1988 to 01/2003 SENIOR VICE PRESIDENT Company Name － City , State A 50-plus-year-old international public relations firm. following successive promotions from Account Executive) Some Key Responsibilities: Serve on leadership team responsible for office growth strategy, employee policies, etc. Help to sell new business, including proposal development and formal presentations. Manage all aspects of accounts assigned to lead, interfacing with executive leaders and PR staff to develop program goals, strategies, tactics, budgets, timelines and measurement parameters. Help manage and mentor junior staff Some Key Achievements: Built strong relationships with diverse client base that included corporations, government bodies and association/not-for-profit organizations, e.g. Whirlpool, Coca-Cola, Coopers & Lybrand [now PwC], Jamaica Tourist Board, Comcast, Madison Gas and Electric Company, National Roofing Contractors Association. Key clients had longevity of between eight and 13 years, e.g. Whirlpool, Defense Research Institute (defense trial lawyers), Madison Gas and Electric and Jamaica Tourist Board. Orchestrated high-impact media relations results for all client programs in which media outreach was a component. Conceived and directed numerous major, successful events to promote various client programs, including many held at high-profile venues in New York and Chicago. Education BA SYRACUSE UNIVERSITY － City , State GPA: with Honors with Honors Interests Recognized for excellence in corporate communications by: *Financial World Magazine *National Association of Investment Clubs *International Association of Business Communicators Affiliations National Association of Real Estate Editors, Associate Member (formally recognized for meeting contributions) *Association Forumof Chicagoland COMMUNITY SERVICE: *Animal welfare: Member of the Development Board, Pets Are Worth Saving (PAWS) (2005-Present) Additional Information AWARDS: Recognized for excellence in corporate communications by: Financial World Magazine National Association of Investment Clubs International Association of Business Communicators Skills branding, budgets, budget, content, cost control, crisis communications, Crisis Management, client, clients, editorial, Editing, Event Planning, Executive Coaching, focus, government, Leadership, Marketing, materials, Media Relations, meetings, mentor, Messaging, Excel, MS Office, office, Outlook, PowerPoint, win, Word, policies, Positioning, presentations, press, PR, profit, Project Management, proposal development, Public Relations, speaking, publicity, quality, real estate, Research, Roofing, social media platforms, Strategy, Strategic ",PUBLIC-RELATIONS " PUBLIC RELATIONS ACCOUNT COORDINATOR Summary Public relations professional possessing excellent project management, leadership and event planning skills with a strong background in brand building public relations. Highlights Relationship building expert Deadline-driven Exceptional writer Exceptional multi-tasker Proficient in Adobe Creative Suite Organized and efficient WordPress Proficient in Adobe Creative Suite Experience Public Relations Account Coordinator Jan 2015 to Current Company Name － City , State Create brand pitch letters and press releases for distribution Solidified top tier placement for brands such as FOX & Friends, USA Today, Yahoo!, AOL and Daily Finance Social media brand manager Casting manager fulfilling multiple media requests such as ABC Nightline Production manager for multiple video projects and events Organize and maintain all press hits Identified brand needs through market research and analysis. Create lists for distribution via Vocus and Cision Account Coordinator Mar 2012 to Jan 2015 Company Name － City , State Organized production of North American Hairstyling Awards, a red carpet event with Giuliana and Bill Rancic, and charged with assisting in all aspects of event planning for major, high-profile promotional events. Provide account management services on a range of beauty-oriented accounts including ECRY NY, PIXI Beauty, NY Streets, Beauty Collection, Beauty Addicts, and Cosmoprof North America. Solidify top-tier online placements for clients, and develop media lists and press kits. Draft pitch letters and organize editorial calendars, coordinate mailings, and send products and press information to publications. Entrusted with management of clients' social media accounts. Public Relations Intern Oct 2010 to May 2011 Company Name － City , State Charged with building press books for clients' media hits, and with creating event press releases for use in driving additional traffic to client sites and businesses. Oversaw three-part red carpet event with Nicky Hilton when she hosted at Chateau Nightclub, and created detailed write-up of event for client's blog. Managed social media accounts via Hootsuite that better leveraged client services. Education Bachelor of Arts , Communication and Journalism 2014 University of Nevada － City , State Marketing, Public Relations and Journalism coursework Skills Account Management Proficient in Vocus and Cision Administrative Experience Familiar with using TVEyes ",PUBLIC-RELATIONS " PUBLIC RELATIONS SPECIALIST https://chelseapensapiece.wordpress.com/ Professional Summary Highly ambitious communications professional, excellent at juggling multiple tasks and working under pressure. Broad experience across military, healthcare, and engineering industries. Skills Media Relations Media Communications Digital Marketing Research Strategic Planning Social media Social Media Analysis Content Management Systems Strong verbal communication Project management Work History Public Relations Specialist , 03/2017 to Current Company Name – City , State Author news releases, pitches, blogs,  CEO letters, articles and commentaries for various platforms to include trade publications, statistical reports, online blogs and other forms of external media Provides staff assistance in carrying out information and strategic marketing programs of NCCPA  Prepare and draft press releases biannually for more than 50 recipients of the Certificate of Added Credentials   Script, host and record quarterly podcasts on topics related to certification, health philanthropy, exam development Research emerging trends and topics in healthcare for fact sheets and news pitches to healthcare journalists  Attend healthcare conferences to promote the value of the certification process  Social media contributor Create monthly staff newsletter Public Affairs Specialist , 12/2010 to Current Company Name – City , State Prepares and distributes written and visual information for external and internal audiences  Author regular mission-related stories for base publications and public websites; several articles re-released to wider audiences on Air Force Reserve Command platforms to include social media sites. Maximize the base's public website usage by linking traffic with social media stories and posts created on the wing's Facebook page.  Copy-edit and design layouts for base publications . Provide public affairs support during media events: Coordinated transport to Puerto Rico for NBC national news team and Fox News national news team during Hurricane Maria Recovery operations Streamline personnel tracking system to enhance inclusiveness and base morale. Photographs retirements, promotions and other major events for base's digital publication. Public Affairs Specialist , 08/2014 to 03/2017 Company Name – City , State Subject matter expert on digital information distribution systems: Updated and managed the public website via the USACE AFPIMS system  Designed website for CSS Georgia recovery effort which became a favorite among public audiences, bringing high-traffic to the website  Created congressional webpages, eliminating need to carry bulky discs to congressional visits  Searched, created, & dispatched the news clips daily - on average two hours sooner than expectation. Ensured all content produced by Corporate Communications Office gets exposure in other DoD channels: DVIDS, Army CORE, Public Works Digest & more  Managed district's Intranet site and turned it into a quick and convenient source of information for the workforce  Invested weeks into overhauling a new interface that hosts the most relevant info, increased visual appeal and is more user friendly  Established and executed an updating protocol that ensures the Intranet is a timely source of information with relevant updates Reorganized the site making nearly all of the content available within two clicks, directed and managed the design of new icons, reduced scrolling, trimmed clutter, and archived dated information. Authored articles and blog posts that included rainfall updates, employee recognition, civil works projects, deployments & STEM outreach  Assumed social media management duties in absence of primary manager  Connected social media to the public website by installing a plug-in that enabled Facebook and Twitter feeds to display on home page  Interviewed subject matter experts, drafts and publishes feature stories for external and internal audiences  Mastered the interview process to include research and preparation, putting the subject at ease, knowing the right questions and being conscious of other people's time  Adopted new communication techniques and applies them creatively to dynamic & evolving environments. Instrumental in successful execution of the District's change of command  Created, arranged & managed Change of Command information webpage  Updated photo boards in the commander's gallery and functioned as an usher for commander & dignitaries  Made professional development & self-improvement a priority Job Related Training Leadership Development Program, Level 1 (USACE, Savannah District, Savannah, Georgia) Scheduled completion: June 2016 CES Action Officer Development Course (USACE, Savannah District, Savannah, Georgia) Completed: March 2016 Airman Leadership School Distance Learning (Georgia Air National Guard, Savannah, Georgia) Completed: March 2016 CES Basic Course, Phase I (USACE, Savannah District, Savannah, Georgia) Completed: October 2015 CES Foundational Course (USACE, Savannah District, Savannah, Georgia) Completed: May 2015 Basic Public Affairs Specialist Course- Honor Graduate (Defense Information School, Ft. Meade, MD) Graduated: May 2011 News University courses: “Writing for clarity”, “The Art of the Interview”, “Making Writing Clean &Precise”, “Reporting with video” and other topics (USACE, Savannah District, Savannah, Georgia) Completed: August 2015 Education Bachelor's : Journalism, Public Relations , 2008 Georgia State University - City Minor in Marketing Certificate : Basic Public Affairs Specialist Course , 2011 Defense Information School - City Associate's Degree : Mass Communications , 2017 Community College of the Air Force - City Affiliations Public Relations Society of America, 2018 Software Competencies Strong proficiency in Microsoft Office 2013 and Adobe Creative Cloud Suite (CS6 2014) Publications Physician's Practice (monthly) KevinMD (January 2018) MedPage (April 2018) The Corps Environment (July 2015) Public Works Digest (July/August/Sept 2015)  Foreign Affairs Magazine (October 2015)  The Frontline newspaper (July and August 2015)  ",PUBLIC-RELATIONS " PUBLIC RELATIONS MANAGER Summary [Job Title] bringing expertise in listed equity and index options as well as extensive experience with regulatory inquiries and examinations, retail and professional trading practices and back-office functions. Diligent and driven [Job Title] who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence. Business development professional successful at acquiring, expanding and managing key corporate accounts. [Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty. Highlights Energetic work attitude Goal-oriented Bilingual in [languages] Excellent time management skills Inspiring team leader Excellent sales techniques Fortune 500 partner experience Cold calling Prospecting and cold calling Strategic account development Strong interpersonal skills Relationship selling Customer-oriented Energetic People-oriented Fluent in Spanish Excellent communication skills Reliable Financial analysis Detail-oriented Analytical Strategic positioning Financial reporting Critical thinking Conflict resolution Strong organizational skills Active listening skills Accomplishments Increased revenue 312% in 2011 . Increased revenue 136 % in 2012 . Awarded “ Emergent Talent Program ” for showing extraordinary leadership skills. Customer Relations: Earned highest marks for customer satisfaction, company-wide. Workflow Planning: Implemented new work process flow which increased department productivity. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers. Experience Company Name September 2015 to May 2016 Public Relations Manager City , State Organized the company into a formal structure, defined roles and responsibilities for each position, planned the growth of the company in the coming years, and introduced the concept of Leassy as an extended enterprise. Analyzed data to define characteristics of potential customers and future strategic allies to ensure the effectiveness of the marketing campaigns and corporate approach. Worked closely with the founders to identify geographical areas to launch, testing different cities and controlled markets. Assisted to several events and coordinated meetings with investors and clubs' representatives to pitch and promote the idea, gaining recognition from potential users and prospective investors. Company Name August 2013 to April 2015 Special Projects Manager City , State Worked with the services manager to design and implement a project to increase acquisition of specialized tools, and technical training to repair technicians. Three months post implementation customers complaints related to general repairs and time of response were reduced by 50%. Synchronized the different teams of the company to work towards shared goals with General Motors Venezolana, classifying the car dealership as one of the top tier in Venezuela and becoming a member of the exclusive ""Club del Presidente de GM"". Worked as communications liaison between the company's individual contributors and senior leadership. Utilized voice of the workforce to boost engagement and satisfaction levels amongst the employees. Spearheaded the planning, design and execution of a new quick oil and filter change shop, looking to increase the sales capacity by 30% to cover an important- size unattended market on the central part of the city. Company Name February 2011 to July 2013 Relationship Manager Assistant City Performed processes of Know Your Client (KYC) and Anti Money Laundering (AML), complying with the regulators and the corporation's policies, and achieving zero expired customer files. Maximized the value of Citibank as Correspondent Bank by calling the clients on a frequent base to identify new opportunity of business, monitor their transactional activity, and evaluate the usage/efficiency of credit facilities. Worked along the senior management team to add new public and private institutions as clients after performing a thorough research of the market and defining the wanted key players. Decreased customer complaints related to time of response and quality of the customer service by 50% in the second quarter of 2011 and by a 100% by the end of that year through attentive relationship management. Developed and enhanced more than 70 client relationships, increasing revenues of the division from $ 1.7 Million to $ 7.2 Million in less than two years by cross-selling Citi's full range of products and services. Education BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS May 2016 Master of Business Administration City , State UNIVERSIDAD METROPOLITANA October 2010 Bachelor of Science : Business Administration Management City , Venezuela Business Administration Management Financial Engineering Certificate Languages Spanish, English Skills approach, C, concept, Credit, Client, clients, customer service, English, senior management, Financial, Leadership, marketing, market, meetings, Money, enterprise, oil, policies, processes, quality, quick, relationship management, repairs, research, Selling, sales, Spanish, strategic, technical training ",PUBLIC-RELATIONS " PUBLIC RELATIONS MANAGER Highlights Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, WordPress, Salesforce, MailChimp and Basecamp. Experience 08/2014 to Current Public Relations Manager Brother Grand is a California based duo that blends psychedelic-folk rock with a twist of film-score soul. Manage media relations with local and national press, create press releases, invite and host press to events. Create marketing materials, such as press one-sheet, social network flyers and monthly newsletter. Run national tour campaign; includes booking, social network promotion and media outreach. Team Giselle. 10/2010 to Current Marketing Director Team Giselle consists of a large group of Giselle Ayala's friends who have banded together to help in her battle with cancer. The team raises funds through a variety of events all put together by volunteers. Create and execute marketing plan for annual series of fundraising events (cancer benefits). Manage marketing sites, such as Resident Advisor, Nitevibe, SF Gate, SF Station, Facebook, GoFundMe.com, 32auctions.com, etc. Project lead for fundraising events - run weekly meetings, manage staff, serve as onsite coordinator, and drive all projects to completion. Develop talent lineup (bands and DJs), manage all sound logistics, and work with venue management. Creative and content management - work with designers to create event specific flyers (print and digital) and t-shirts, as well as develop copy for promotional items (websites, flyers, etc.). Manage street team, work with local radio and TV stations for on-air promos. Developed monthly newsletter to communicate monetary goals, health/treatment status and upcoming events, as well as healthy (vegan) recipes for Team Giselle community. 02/2008 to Current Public Relations & Marketing Manager Company Name － City , State Bay Area native with over 7 years' experience in public relations and marketing, specializing in B2B technology, specifically video/television advertising. Experience with company rebrands, website overhauls, international expansion campaigns, and crisis communication. BlackArrow provides advertising and data solutions for next generation TV. The marketing team handles all public relations, corporate, partner, and product marketing, reporting directly to CEO. Notable projects include company rebrand, website overhaul and international expansion campaign. Actively engage, cultivate and maintain global media relationships, manage speakerships, webinars and thought leadership pieces. Create press releases and supporting documents, receive necessary approvals from key stakeholders, round up press for briefings and push release on the wire and social networks. Create and execute annual marketing plan, including crafting of high level messaging and managing the marketing budget. Research, plan and execute all corporate events - trade shows, conferences, and internal events. Specifically, two major conferences with 12k+ in attendance; national and international. Create demo material, show messaging, and briefs for internal teams and press. Work with technology partners to develop joint marketing materials, such as press releases, data sheets, event sponsorships, and speaking opportunities. Manage corporate website, blog, and social network sites - write copy for sites, create graphics, and maintain website with up to date material such as events, news and product releases. Curate and distribute daily news from industry briefs to internal governance team, PR firm and social network sites. Manage creative agencies, PR firms and bi-coastal executive assistants. Brother Grand. Education 2012 De Anza College, Marketing Management Certificate 2005 Associates : Art San Jose City College Art Interests Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Additional Information HONORS & AWARDS Leading Lights Finalist - Company of the Year"", Light Reading, November 2012 OnMedia Top 100 Private Companies"", AlwaysOn Media, February 2013 Best in Class - Advertising Website"", Interactive Media Council, August 2013 100 Companies that Matter Most in Online Video"", Streaming Media, October 2014 INTERESTS Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Skills Adobe Illustrator, Adobe Photoshop, advertising, B2B, benefits, budget, bi, cancer, com, conferences, content management, film, fundraising, funds, graphics, leadership, logistics, managing, marketing plan, marketing, Marketing Management, marketing materials, media relations, meetings, messaging, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, network, networks, newsletter, next, press, press releases, PR, product marketing, Project lead, promotion, public relations, speaking, radio, reporting, Research, sound, TV, television, trade shows, video, website, websites ",PUBLIC-RELATIONS " PUBLIC RELATIONS OFFICER Summary Public Relations knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Together with Public Relations team, we specialize in developing and implementing strategic communication programs of the company. My backgrounds are in journalism. However I also have expertise in the field of Public Relations. With that knowledge, I know what journalists need to, especially in terms of what they need to make your brand get included in their media. Of course, the company was able to get a good brand image and ultimately can increase sales Highlights Public Relations Strategy Marketing Communications Media Relations Relationship building expert Project management Persuasive negotiator Organized and efficient Accomplishments Initiated a Public Relations campaign for non-profit on a tight budget. Initiated groundbreaking Public Relations campaign, for the company, which is more effective, compared with previous efforts. Experience Public Relations Officer October 2014 to Current Company Name － City Increase and strengthen the company brand images as a leading herbal pharmacy company in Indonesia and worldwide, also as a company that provide a good quality herbal and medicine products to help people living a better life. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked public relations activities. Enhance company recognition in the national press to support the sales and marketing teams. Planned and organized corporate media and other special events. Developed and implemented public relations business plans each year. Worked with management to identify trends and developments that might influence PR decisions and strategies. Managed the editorial content, design and distribution of the internal company newsletter. Managed all media, press and public relations issues. Estimated project costs and monitored budgets. Developed corporate communications strategies and programs, including project timelines. Projects:   SOHO #BetterU   Health education program organized by a pharmateutical company, SOHO Global Health. As per its name, SOHO #BetterU has a vision to support a better public health. SOHO #BetterU alligns with SOHO Global Health commitment as a pharmaceutical company thus focus on health education. May 27, 2015 Early Investments, for the Sake of Better Elderly Days   Commemorating National Elderly Day   March 5, 2015 Be Aware of the Danger of Deafness due to Mid-Ear Inflammation   Commemorating the International Ear Care Day   Support CSR (Corporate Social Responsibility) Programs   Socializing the Reading Culture to the Community Official Announcement of the Reading Corner at the Himmata Foundation Layover House For this time activity, SOHO Global Health synergizes with other stakeholders i.e. BPP PERHUMAS (Indonesian Association of Community Public Relations), Eduguide, as well as OTP (On That Point) Institute Events in Gunung Sahari, in Medan, in Pulo Gadung. Public Relations May 2013 to September 2014 Company Name － City Fullfill all the clients need, how to emphasize their brand image, events, etc. Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked client's advertising and public relations activities. Expanded product and company recognition in the national press to support client's sales and marketing teams. Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Coached client representatives on effective communication with the public and employees. Managed all media, press and public relations issues. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Coordinated special events (for example : launching products), monthly, quarterly marketing and community events. News Reporter May 2009 to May 2013 Company Name － City My specific duty are to cover the news from the President of Indonesia, in other words i was an Indonesian Politic and Presidential Journalist. Presented local news and feature reports in national news programs. Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Introduced fresh and new angles on previously-reported material to update and inform readers. Reported and penned front-page breaking news stories and provided real time updates online. Traveled to location to write reviews from firsthand experience. Education Bachelor's : Broadcast Journalism , 2013 Kwik Kian Gie School of Business － City , State , Indonesia 2004 - 2013 Kwik Kian Gie School of Business, Bachelor's Degree (major: Broadcast Journalism) Select One : Social Science , 2004 SMUK 7 BPK Penabur Senior High School － City , State , Indonesia 2001 - 2004 SMUK 7 BPK Penabur Senior High School, (major: in Social Science) Skills •Script Writing •News Reporting •Video Shooting •Video Editing •Video Productions ",PUBLIC-RELATIONS " PUBLIC RELATIONS MARKETING MANAGER Summary Driven Public Relations/Marketing/Media expert bringing extensive knowledge of media production, messaging, communications and dissemination techniques and methods. Excellent oral and written communication skills with demonstrated success in developing impactful strategic media, marketing and public relations plans. Superb writer and editor who communicates effectively with target audiences through strategic brand management and PR campaigns. Public Relations Specialist with 20+years in marketing and PR. Poised and competent team builder and natural leader who thrives in fast-paced corporate environments. Highlights Promotional campaigns Relationship building expert Project management Copywriting and copyediting Deadline-driven Exceptional writer Sponsorships Exceptional multi-tasker Decisive problem solver Persuasive negotiator Organized and efficient Motivated team player Account management Direct marketing campaigns Excellent written and verbal communicator Start-up background Microsoft Office Suite expert Enthusiastic team player Self-directed Media relations Accomplishments Hired, trained and managed a team of [Number] successful product managers.Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers.Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts.Initiated a public relations campaign for a non-profit on a tight budget, raising over $[Amount].Nominated [Company Name] products for awards and successfully captured [Number] major industry awards.Led [Company Name] to receive the [Award Name] Award in [Year]. Experience 07/2009 to 08/2011 Public Relations Marketing Manager Company Name － City , State Develop and implement communications strategies. Work daily with a broad range of press outlets covering television, music, business, marketing, politics, entertainment, digital media and advertising Draft and edit press releases and by-line articles to high standard consistent with company messaging and editorial guidelines. Develop plan and execute social media activity Create electronic press kit and manage all aspects of press kit Develop and implement consumer promotional campaigns. Includes establishing and managing all vendor relationships. Manage relationships with a variety of media including tech, business, local, and vertical and across media types including blogs, online, print and broadcast. Manage and attend media related events. Develop and maintain good working relationships with the media ­including local and national newspapers, trade magazines, radio, and television. Develop and supervise media training. Compose key message points for executive and talent interviews, and create internal and external communication/messaging. Provide counsel to executives on messaging and media relations. Work with management and administrative staff to support the writing and development of strategic communication pieces for the company. Defined project and company vision, strategies and tactics.Researched, negotiated, implemented and tracked advertising and public relations activities.Evaluated and managed new strategic business opportunities.Expanded product and company recognition in the national press to support the sales and marketing teams.Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.Organized public appearances, lectures, contests and exhibits to increase product awareness.Designed web and other content, including monthly newsletters and promotional calendars.Coached client representatives on effective communication with the public and employees.Worked with management to identify trends and developments that might influence PR decisions and strategies.Cultivated positive relationships with the community through public relations campaigns.Managed all media, press and public relations issues.Estimated project costs and monitored budgets.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Developed corporate communications strategies and programs, including project timelines.Coached less experienced public relations staff members on corporate communications practices.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.Evaluated return-on-investment and profit-loss projections.Compiled comprehensive lists describing product and service offerings.Developed [Number] marketing strategies and campaigns each quarter.Collaborated with advertising and promotion managers to promote products and services.Developed and executed [Number] integrated marketing plans each quarter.Collaborated with marketing and communications teams on standardization, design and production of marketing materials.Created sales strategies to promote advertising offerings and motivate larger deals.Promoted brand awareness through SEO optimization and attractive web design.Spearheaded the creation of blogs and social media content.Produced engaging online marketing campaigns. 11/2006 to 08/2008 Vice President Sales & Marketing Company Name － State Maintain oversight of all PR activities; assist in managing external PR agency activity as appropriate. Develop and execute editorial visibility plans for top editors and reporters. Review editorial schedules and managing process to ensure Kemin Health appears in all key features. Assist with organization of press briefings, media training, photography, and press attendance at company seminars. Publicize high-profile media coverage on company website and maintain the PR site on kemin.com. Publicize all upcoming and current publicity through a wide range of consumer, trade and online outlets and sites. Provide thought leadership on the evolution of advertising, emerging trends, technologies, entertainment and media, especially with regard to the digital media space Work with marketing team to ensure a connection between content creation and publicity. Update and optimize sales presentations, tools and collateral through engagement with sales team to understand and address their needs Responsible for every aspect of coordinating photo shoots with talent including working with other departments to hire photographers, scouting locations, planning budgets, etc. Vice President/Marketing · Built Marketing Department, developed consistent plans, goals, budgets, campaigns to build brand awareness and produce results · Simultaneously coordinated/managed all advertising, corporate events, trade shows, public relations, proposals, customer appreciation events, sales collateral for each business segment including Housby Mack, New and Used Trucks, Isuzu, VOCON Auctions, Housby Truck Lube, Housby Mixer Group, Second Generation as well as individual dept (parts, service, paint, body shop) · Implemented systems and strategies to develop consistent marketing throughout all business channels including monthly communications to large customers and prospects. Organized, maintained and grew database from 15,000 ­ 100,000+ contacts · Developed custom websites to allow customers to track purchases and progress of equipment · Redesigned/updated main website to be more customer friendly · Implemented online bidding for auctions which exposed company to worldwide audience and increased customer attendance to sales by 100% · Increased traffic to auction website from average of 300 page views a day to 5000+ page views/day. Up to 30,000 page views on days leading up to auctions · Simultaneously developed marketing plans for startup auction company and launch of truck lube targeting multiple audience groups. 12/2004 to 07/2006 Assistant Vice President, Sales Development Consultant Company Name － City , State Sales Management Team · Regular interaction with Executive Leadership Team · Launched/Project Manager/Executive Producer of quarterly audio show hosted by National Sales Managers · Project Manager/Executive Producer quarterly skill building video series · Developed unique promotional campaigns to build awareness about projects and maintain visibility between each release · Responsible for writing retail keynote speech for National Sales Managers at national sales conference · Executive Producer of Recruiting Video for national recruiting campaign which won two National Telly Awards for team building and recruitment · Wrote scripts for multiple videos and workshops to drive national campaign/partnership with bestselling author, David Bach, to help inspire millions of Americans to purchase a home · Manage multiple outside vendor relationships · Called on to help various departments write speeches, scripts, press releases and newsletters as needed. 09/1993 to 10/2004 Producer Company Name － City , State Responsible for all aspects of producing The Oprah Winfrey Show · Responsible for conceiving strategic, new, original and interesting ideas for 20+ hour long shows per season · Produce 2-3 shows a month covering a range of topics (Oprah's Voting Party with Cameron Diaz, Drew Barrymore, PDiddy and Christina Aguilera; Inside Detox: a suburban mother's struggle to kick her addiction to prescription drugs; The Cast of Friends Says Goodbye; Lisa Ling Investigates Bride Burnings; Julia Roberts is Having Twins, Weight Loss Success Stories with Bob Greene) · Supervise team of three associate producers, production assistant, researcher, field producer, legal coordinator, audience coordinator · Write show scripts and voice overs · Field produce multi-camera shoots with Oprah Winfrey · Adhere to budget · Create and design special sets and graphics to set tone for each show · Ability to juggle multiple show topics at one time in fast paced, high pressure environment without missing any details or deadlines · Perform daily negotiations with movie studio executive, networks, publicists, talent, record labels, corporations, advertising executives, product managers. Education Bachelor of Arts : Sociology, Journalism Drake University － City , State Sociology, Journalism Skills administrative, photo, advertising, ad copy, agency, audio, broadcast, budgets, budget, com, content creation, database, editorial, edit, fast, features, graphics, team building, Leadership, legal, managing, marketing plans, marketing, Marketing consulting, media relations, media training, messaging, Lisa, negotiations, networks, newsletters, newspapers, page, paint, photography, camera, presentations, press, press releases, PR, producing, Producer, progress, proposals, Public Relations, public relations, publicity, radio, Recruiting, recruitment, researcher, retail, Sales, Sales Management, seminars, scripts, speeches, speech, Stories, strategic, strategic marketing, television, trade shows, unique, Video, website, web content, websites, workshops, author, articles Additional Information Awards · Emmy, BEST TALK SHOW · National Telly Award for WFHM Sales ­ Team building · National Telly Award Category ­ Corporate Recruitment Iowa Women's Leadership Conference, Steering Committee · Appointed to National Mack Dealer Marketing Advisory Board by Mack Corporate ",PUBLIC-RELATIONS " MARKETING & PUBLIC RELATIONS MANAGER Summary Decisive  Marketing Manager   who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns. Experienced Restaurant Manager who oversaw a high-volume, multi-million dollar restaurant. Versed in planning daily operations, staffing and inventory management. Highlights Brand development Brand recognition optimization Knowledge of market trends Quality leadership Operations management Full service restaurant background Hiring and training Ability to handle fast-paced environment Experience MARKETING & PUBLIC RELATIONS MANAGER April 2015 to Current Company Name － City , State Roles & Responsibilities: • Develop and execute integrated campaigns to drive awareness, press, traffic and revenue, including public relations initiatives, social media campaigns, promotions, partnerships, on‐ and offpremise events, giveaways and sponsorships. • Drive creative brainstorms to generate bold, inventive ideas. • Collaborate with restaurant teams, as well as corporate culinary, operations and accounting, to activate initiatives, determining budget, timeline, staffing, training, and methodology for tracking and evaluation. • Oversee multi‐channel messaging and communications with current and prospective guests through email marketing, website, social media, public relations, in‐store signage, printed collateral and loyalty program. • Direct and help manage various regional public relations agencies, overseeing strategy, media outreach and reporting. • Manage press inquiries, including facilitating in person, phone and email interviews; materials requests; media training of chefs, sommeliers, managers and executives; paid and unpaid filming opportunities; and celebrity chef appearances. • Supervise the creation of all regional public relations and marketing materials while maintaining consistent brand standards. • Represent The ONE Group and its brands at industry events and in the cultivation of local and regional relationships with restaurant, hotel, promotional, event, charity, agency and vendor partners. • Develop and manage marketing budget, effective tracking and of costs and spending, executing promotional activities and programs within agreed upon budget. Prepare, participate and lead marketing portion of P&Ls monthly. • Monitor, review and report on all department activity and results. • Manage up to three venues and its associated deliverables. Qualifications: • Marketing or public relations‐related degree or equivalent professional qualification, followed by minimum of 5 years industry experience. • Experience in all aspects of developing and implementing marketing, advertising, public relations, digital and promotional programs to meet brand objectives. • Experience managing a team and/or multiple venues/departments. • Positive self‐starter with a strong sense of accountability and commitment to excellence. ASSISTANT GENERAL MANAGER April 2012 to April 2015 Company Name － City , State Day-to-Day Management  Manage, lead and mentor floor Managers and Staff  Ensure service is maintained at the utmost of quality levels  Develop risk management and mitigation strategies  Represent The ONE Group in investigating, answering & settling grievances in absence of General Manager or Director of Food & Beverage  Maintain all corporate mandates  Update and track daily reports Staffing and Team Development  Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth  Interview, screen, and recruit job applicants  Coach and train management staff  Responsible for Team performance – morale, productivity, energy Fiscal Responsibility  Monitor activities and expenses  Assist in setting and monitoring sales forecasts and profitability reports  Keep General Manger informed of sales and key issues  Increasing sales through marketing, networking and incentives for staff to raise guest check average.  Assists in maintaining budgeted revenues, cost of sales (COS), labor, supplies & operating cash flow (OCF)  Reviews monthly profit and loss statement (if assigned) and acts on all variances Education Bachelor of Science : Marketing and Business , 2011 Marymount Manhattan College － City , State , USA ",PUBLIC-RELATIONS " VP, PUBLIC RELATIONS ACCOUNT DIRECTOR Professional Summary Dedicated and experienced communications and public relations vice president with a proven track record of success in the areas of food, retail, tourism, technology, science, biotechnology, healthcare, retail, non-profit and government. Media relations expert with history of securing placements in top publications and outlets. Highly regarded for leadership and execution of award winning public relations and integrated marketing campaigns. Skills Work History VP, Public Relations Account Director 09/2006 to Current Company Name – City , State Strategize, direct, manage and oversee day-to-day and long-term communications and public relations activities for high profile accounts such as Ocean City, Md., Department of Tourism, OLD BAY, McCormick & Company, Marble Slab Creamery, Great American Cookies, Pretzelmaker, Hot Dog on a Stick, The Maryland Stem Cell Research Commission, The Maryland Technology Development Corporation, Nobel Learning Communities, Inc., and The Center for Eating Disorders at Sheppard Pratt. Create, execute, and manage local, regional and national integrated marketing, media relations, public relations and branding campaigns that meet specific communications goals. Demonstrate expertise in the areas of written communications, editing, media documents and press kits, feature and speech writing, message points, newsletters, interview coordination, internal and external communications plans, crisis communications and response, website copy and maintenance, marketing collateral pieces, and social media posts. Serve as spokesperson and on-call crisis management and response and strategy expert. Secure placements in consumer and trade media outlets. Tops hits include the front page of USA Today, The Today Show, Studio B with Sheppard Smith, Fox & Friends, Newsweek, and Huffington Post. Pitch, organize and schedule media tours with client spokespeople. Advise and streamline internal communications processes and procedures for clients and offer council for communications best practices. Work with MGH's internal research team to conduct and evaluate quantitative and qualitative research in regard to brand awareness, consumer preferences and behaviors. Lead and manage staff to ensure accuracy in writing, consistent account messaging, and client and media interaction. Recruit, hire and mentor department new hires and oversee the MGH intern program. Play a key role in MGH's new business process including responding to RFPs, meeting with potential clients and presenting ideas and concepts for new business wins. Display department and account leadership and success through swift rise in MGH management structure. Promoted from account coordinator, to account executive, to account manager, to account director to current position (vice president, public relations account director) in eight years. Public Relations and Marketing Coordinator 01/2006 to 08/2006 Company Name – City , State Wrote and drafted press releases, media alerts, pitch letters and articles for Marketing Edge clients. Coordinated correspondence regarding press releases including the scheduling of interviews and appearances. Created advertising taglines, copy, image selection and ad layout for Marketing Edge clients. Charged with the task of handling publicity and marketing efforts for books written by Marketing Edge clients. Included frequent correspondence and contact with the media and major corporations. Drafted proposals for potential Marketing Edge clients in regard to public relations and marketing strategies. Intern 07/2005 Company Name – City , State Worked with the Governor's speech writer developing and writing speaking and briefing points for the Governor's public appearances including important announcements regarding the State of Maryland and press events. Researched in great detail information and details regarding many of the Governors speaking engagements to ensure accuracy and precision in each speech. Developed a keen sense of the Governors writing and language techniques and the ability to reproduce those styles in speeches. Charged with the sole responsibility of creating and organizing a speech archive for the Governor's personal use that followed the span of his political career during terms in the House of Delegates, United States Congress and as Governor of Maryland. Intern 07/2004 Company Name – City , State Researched and provided support on legislative topics that were of interest to the Governor. Wrote policy briefings for the Governor's staff on various legislative topics. Constructed informational binders for the Governor and his policy staff on issues facing the State of Maryland. Included in-depth research, interviews and preparation of materials. Attended weekly meetings and briefing events with the Governor. Intern 10/2000 to 07/2001 Company Name – City , State Assisted with case work regarding constituent problems, requests and concerns. Drafted a speech that the Congressman read in front of the House of Representatives. Worked on the Congressman's campaign for re-election to Congress in 2000. Assisted with paper work and applications for the Congressional Nominations to the National Service Academies. Performed various clerical duties such as filing, answering phones, prepared correspondence dealing with constituent inquires. Education Master of Arts : Strategic Communication December 2006 Villanova University - City , State Master of Arts : Villanova University - City , State Masters of Arts : Strategic Communication 12 2006 - Strategic Communication Graduate Certificates: Graduate Certificate in Public Relations and Journalism : 5 2006 - Bachelors of Arts : Political Science 5 2005 Cum Laude Gettysburg College - City , State Political Science Skills streamline, ad, advertising, branding, business process, clerical, CMS, council, crisis management, crisis communications, client, clients, Edge, editing, filing, front page, Functional, Hot Dog, image, Journalism, layout, leadership, letters, Mac, director, marketing strategies, marketing, marketing collateral, materials, media relations, meetings, mentor, messaging, Excel, Microsoft Outlook, Power Point, 2000, Microsoft Word, newsletters, Operating Systems, organizing, presenting, press kits, press, press releases, processes, proposals, Public Relations, speaking, publicity, qualitative research, read, Research, scheduling, speeches, speech writing, speech, strategy, swift, answering phones, Tops, website, written communications, written, writer, articles Additional Information LEADERSHIP/VOLUNTEER WORK Advisory Board Member of Business Volunteer Unlimited's GIVE Program - Public Relations Co-Chair 2010 Graduate of Business Volunteer Unlimited's GIVE (Getting Involved in Volunteer Experiences) Program Past Board Member and Regular Volunteer at The Baltimore Humane Society - Manager of Volunteer Partnership Program with MGH Baltimore Child Abuse Center (BCAC) - Pro Bono Public Relations Support Volunteer at The SEED School of Maryland Active Member of the Gettysburg College Alumni Association - Baltimore Chapter STANDOUT AWARDS Public Relations Society of America, Maryland ""Best in Show"" Winner, OLD BAY ""Baltimore Bill the Weather Predicting Crab"" Media Stunt (2013) The Maryland Daily Record ""20 in Their Twenties"" Winner, named one of the leading young business professionals in Maryland business and one to watch (2011) Public Relations Society of America ""Bronze Anvil,"" Ocean City, Md., Department of Tourism Press Kit (2008) State of Maryland Governor's Citation, awarded for positive contributions to state government and community (2004) Congressional Award of Recognition, awarded for leadership within the community (2001) ",PUBLIC-RELATIONS " PUBLIC RELATIONS & COMMUNICATIONS MANAGER Professional Summary Public Relations Manager | Strategy | Execution | Results Strategic, results oriented and licensed PR professional with extensive experience directing communication campaigns in both agency and in-house settings. Proven creative talent with demonstrated strength in producing and implementing media strategies. Well-versed in corporate communication, promotional support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees Education Master : Public Relations , 04/2011 University of Sacred Heart - City Bachelor of Arts : Advertising & Public Relations , 04/2005 University of Puerto Rico - City https://www.linkedin.com/in/migdaliz-ortiz-8303653b Affiliations Board Member of the Public Relations Professionals Association (ARPPR) - 2019 Public Relations Professionals Association (ARPPR) member Global Alliance member Additional Information • Bilingual – Oral and Written Proficiency in English & Spanish • Computer Knowledge - Windows; MS Office Suite (Advanced: Word, Power Point and Outlook & Intermediate: Excel) Certifications Communications Manager Certification - Business School of Navarra, Spain - 2010 Public Relations License R-223 since 2014 Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees ",PUBLIC-RELATIONS " EVENTS & PUBLIC RELATIONS LEADER Summary I am an Marketing Specialist that creates and executes first class corporate and store events, marketing plans, and social media content to support stores sales objectives as well as company's overall objectives. I am seeking a corporate event planning or marketing position. Planned multiple events for new Scheels stores including a number of PR events as well as formal events. Major projects included social media development for our 26 stores and planning multiple expos and conferences. Experience 12/2015 to Current Events & Public Relations Leader Company Name － City , State Collaborate with marketing leaders to understand store's markets and put together the best event and marketing plans for each region. Create an annual strategy of events that promote and align with stores goals and creates customer and store interactions. Lead the development and execution of strategic events, trade shows, demos, expos, event sponsorships, community involvement, and conferences. Develop and execute marketing plans for events and other store promotions. Create event content for social media, blogs, in-store signage, radio and other traditional media. Act as my own Project Manager when creating marketing plans for events by facilitating communication between vendors, agencies and internal teams to ensure marketing plans are following timelines, brand standards, objections, and budgets. Coordinate registration and payment procedures, promotional advertising and mailings and corporate sponsorship activities. Foster excellent communication between internal teams as well as with Scheels stores. Buy media (TV, radio, print, digital). Develop, track and maintain budgets. Ensure cost-saving methods and spending within allotted budgets. Conduct pre & post event evaluations to improve ROI of future events as well as improve quality and effectiveness of marketing and communications initiatives. 12/2014 to 11/2015 Events Coordinator Company Name － City , State Order, proof and create all marketing material for events and promotions. Provide excellent service to Scheels stores and external vendors. Write copy for marketing communications material. Examples include in-store signage, blog, press releases, Facebook events, radio and email blast. Schedule speakers, vendors, and participants. Coordinate event logistics & details, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations. Hire staff to work the event, including security personnel and entertainment. Organize all event logistics and act as an onsite manager for events. Calculate budgets and ensure they are adhered to. Provide project status to store directors and leadership team. 09/2013 to 10/2014 Project Assistant Company Name － City , State Plan Grand Openings for finished healthcare, education and sports & recreations building projects. Coordinated trainings, luncheons/dinners, business meetings, and travel arrangements. Created and updated marketing content including proposals, brochures, invites and social media. Prioritized, generated and tracked contracts, as requested by Project Managers, with sharp deadlines to ensure projects stay on timelines. Invoiced large financial payments and assisted in tracking budgets with great attention to detail on multimillion dollar projects mostly in the healthcare industry. Organized required catering service, venture and equipment setup for events including golf tournaments, appreciation dinners and company retreat. Provided the highest level of customer service to customers and clients. Addressed customer questions, concerns and needs in a professional manner. 12/2012 to 11/2013 Marketing & Events Intern Company Name － City , State Collaborated with team to strategically plan most profitable fundraising events while creating awareness for our non-profits mission. Proposed, purchased and assembled local advertising for events including radio, print and social. Delegated responsibly to interns before and during the events to run seamless events. Coordinated event logistics, including registration and attendee tracking, presentation and materials support and pre and post-event evaluations. Created and update social media channels including Facebook, Twitter, Instagram and Pinterest. 07/2012 to 09/2012 Marketing Intern Company Name － City , State Assisted in planning and promotion of a variety of local events including Mankato Marathon, Senior Games, Ribfest, Mankato Air Show, Vikings Training Camp booths. Coordinated the technical needs of events including administering contracts, purchasing materials, obtaining permits, arranging security and parking, and soliciting vendors and sponsors. Education and Training 2013 B.A: MASS COMMUNICATIONS BUSINESS MARKETING Minnesota State University Skills advertising, attention to detail, brochures, budgets, excellent communication, conferences, content, contracts, clients, customer service, email, financial, fundraising, leadership, logistics, marketing plans, marketing, marketing and communications, marketing communications, marketing material, materials, meetings, personnel, press releases, understand store, promotion, proposals, purchasing, quality, radio, strategy, strategic, TV, trade shows, travel arrangements ",PUBLIC-RELATIONS " MARKETING AND PUBLIC RELATIONS MANAGER Summary Enthusiastic and creative Visual Designer with exceptional flexibility and resourcefulness.outstanding time management and prioritization skills in completing time-critical projects.Adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Excellent communication, interpersonal and client management skills to produce outstanding visual products.Thrives in a highly collaborative, fast-paced environment. Highlights Graphic design Creative direction Art direction Budgeting Vendor / subcontractor relations Brand strategy Industry standard software: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Flash, Acrobat), Quark Xpress, Microsoft office (Word, Excel, PowerPoint) Wordpress, Blackbaud NetCommunity, Constant Contact Experience Company Name Design, layout, and production of collateral such as, brochures, sell sheets, advertisements and trade show booth graphics. Flash Web Demos and Web Banners: Design, layout and development of online applications such as Interactive Demos and micro sites for the Home Appliance and Wireless division. Developed narration / scripts, Flash programming. Designed ""Rice Cooker"" point roll banner campaign. Product Packaging: Design and layout of retail packaging for a variety of Sanyo products such as Hello Kitty Toaster, Coffee Maker, and Waffle Maker; Eneloop rechargeable batteries for breast cancer awareness. Blister retail packaging design for Eneloop Wii RemoteTM Charging System to be sold at Costco. Packaging design, layout and production for Air WasherTM - air purification system to be sold at Bed, Bath & Beyond. Developed product identity and sales brochure for Air WasherTM brand. Highmark Funds Print Collateral: Design, layout and production of marketing collateral such as brochures and investment kits for their individual investment products. Designed direct mail campaigns for their Asset Allocations Funds. Developed marketing / sales materials for brokers to use such as product line brochures, monthly and quarterly fact sheets, and posters. Countrywide Print Collateral: Design, layout and production of marketing collateral such as brochures, investment kits, fact sheets, posters and direct mail campaigns for Countywide Home Loans, Countrywide Capital Markets, Countrywide Security Corporation, Countrywide Asset Management Corporation. Developed and designed branding guidelines for Full Spectrum Lending (a member of the Countrywide family.) Oversaw strategic development of consumer as well as B2B collateral Western Bagel Baking Corporation Print Collateral: Design and Layout of magazine advertisements. Coordinated and supervised photography for their entire product line. Web Design: Designed and supervised the rebranding and development of the new website for WesternBagel.com Product Packaging: Design and layout of retail packaging for their new and existing product line. Marketing and Public Relations Manager January 2011 to Current Company Name This position lies within the Advancement Department and is responsible for art direction, design of all print and digital publications and materials that support the admissions department, alumni relations, volunteer relations, summer programs, and fundraising efforts. Design and supervise production of school magazine, three issues per year; admissions materials; brochures; annual report; invitations; programs; merchandise; street banners; other projects as assigned; and event photography Implemented and maintain a social media presence on Facebook and Twitter. Created a maintain a news site in wordpress. Manage outside vendors for printing, photography and writing. Manage budget and calendar. Partner/ Creative Director January 1995 to January 2011 Company Name － City Responsible for Designed and printed online interactive sales and marketing collateral.creative / art direction of client collateral. Managed office budget, client budget and supervised a team of eight desment of advertising and marketing campaigns. Coordinated and supervised multi-disciplinary team - designers, programmers, copywriters, photographers, illustrators - to ensure strategic and creative development, and integrated consistency for client's brands. Project management, client interface, internal budgeting. Print management, including, pre-press, and press checks Los Angeles County Sheriff's Department Print Advertisements and Marketing Collateral: Design and layout of print advertisements for newspapers and magazines. Design, layout and production of recruiting materials including brochures, one-sheets, folders. Implemented a marketing campaign targeting women ages 21-35. Media Buys: Responsible for the creation of marketing and advertising campaigns for outdoor (billboard) media, radio and television. Directed photo shoot for Deputy portraits and managed schedules and managed contracted budget. Education BA : Graphic Design , 1 1995 California State University － City Graphic Design Languages Bilingual (Spanish) Skills Adobe, Acrobat, photo, Photoshop, Advertisements, advertising, Art direction, Asset Management, B2B, Banners, Brand strategy, branding, brochures, brochure, Budgeting, budget, Capital Markets, com, Creative direction, client, creative development, direct mail, Flash, fundraising, Funds, Graphic design, graphics, Illustrator, InDesign, Layout, marketing, Marketing Collateral, materials, Excel, Microsoft office, office, PowerPoint, Word, newspapers, Packaging design, Packaging, photography, posters, pre-press, press, programming, Project management, publications, Quark Xpress, radio, recruiting, retail, sales, scripts, Spanish, strategic, strategic development, television, website, Web Design ",PUBLIC-RELATIONS " ADMINISTRATIVE CLERK/ PUBLIC RELATIONS MANAGER Summary Recent Biola University Communication Studies graduate with experience in HR/ Training and Development, recruitment, billing, event planning, and education. Seeking opportunity to work in a collaborative environment to build professional experience. Education Bachelor of Arts : Major Rhetorical/Interpersonal Communication, minor Biblical Studies May 2016 Biola University City , State Communication classes tackled topics of large-scale interest and delve deep into providing legitimate arguments and proofs. Studies resulted in honing of interpersonal and public communication skills as well being adaptive.  Learned to analyze human behavior, asses work culture, develop case studies, research, perform text analysis and more. Averaged 18 unit course loads while being involved in a whole host of extra curricular clubs and events. Resulting in preparation to enter any workplace. Experience Administrative Clerk/ Public Relations Manager 08/2016 to Current Company Name City , State Manages an average of three hundred active members on a daily basis. Actively engages in.... Recruitment Outreach Trainings Billing Telephone inquiry incoming and outgoing. Organizes medium scale events. Assists all members and staff in logging sensitive information.  Works directly under business owner, coaches and other staff members to develop strong interpersonal relationships with clients. Youth leader 02/2016 to 03/2017 Company Name City , State R esponsible for teaching an average of fifteen high school children every Sunday. Assisted youth group in leading discussion based learning and inquiry. Presented various arguments pertaining to all topics Engaged in questions of morality, ethics, and issues today. Allowed participates to formulate methods of critical thinking. Aided youth with life lessons, tools for the future, and room to explore ideas. Overall acted as tutor and aid when needed. Human Resources & Training and Development Intern 09/2015 to 06/2016 Company Name City , State Access Services Para-transit organization provides transportation to disabled community. Working directly under Metro Services Access is state and federally funded project which gives a cheap alternative to those who qualify. Operated directly under Training and Development Manager as well HR director.  Created several training programs for company internal usage. Wrote multiple (RFQ)'s Request for Proposal Forms. Outreached for large scale job fair Acted as main lead for multiple Human Resources projects such as new hire employee material compilation and distribution. Updated over one hundred employee files containing sensitive and confidential information. Observed and participated in several executive meetings.  Operated within several different departments within Access Services to complete whole hosts of tasks varying from Human Resources to assisting directors.  Realtor Assistant 03/2014 to 06/2015 Company Name City , State ​ Keller Williams is real estate team that handles probate, trust, and various aspects of Real Estate. Entailed various work hours spanning from Monday to Sunday. Transported sensitive information to and from law firms and Realtor Offices. Assisted in hosting open houses for possible buyers and real estate agents. Cold Called clients and handled telephone inquiry regarding details of estates. Regularly updated new client information in computer system. Worked directly under Mary Almada to complete various tasks within short period of time. Student Voice 10/2012 to 05/2014 Company Name City , State Served as a student's recruiter for Biola's Multi-Ethnic Parent Advisory Counsel. Worked directly with Provost and several departments heads to better establish recruitment goals and make necessary changes for incoming students. Personal outlook provided the counsel on social and cultural environment on campus to better target incoming students. Counsel established a effective means of communication between several department. Hosted large-scale outreach events such as community breakfasts where incoming student and parents listed to my personal outlook as well as university president, provost, and several top school officials. Participation in counsel fostered established means of communication between students, departments, and others. Resulted in better retention and aim of funds and university recruitment.​ Biola Ethnic Advancement Team 09/2012 to 04/2014 Company Name City , State Responsible for traveling with B.E.A.T. team to recruit from churches, schools, and college fairs. Delivered PowerPoint presentations on behalf of Biola University. Traveled within the greater Los Angeles region acting as Student Recruiter One of several main speakers that gave testimonials of experience at Biola. Honed public speaking skills through time and experience.   Visited dozens of location and educated personal on positive reasons to attend Biola University. Apprentice Electrician 06/2012 to 09/2015 Company Name City , State As an apprentice electrical worker for Hilight Electric I replaced lights, fixed wiring, and assisted co-workers. I was responsible for loading work trucks with accurate amount of supplies to make modifications to our client's locations, which included, but no limited to, Jack in the Box, Denny's, and Pizza hut. Although it was hard labor the work required a strong memory, intelligence, and technicality. Accomplishments ​Millennium Momentum Leadership Developmental Institute Graduate, 2014-2015 Engaged in extracurricular course on leadership, education, and professionalism and it is one committed to increasing the number of students and young professionals in the workplace. Participated in all day once a month seminars where students would receive lectures and interact with city officials, work place professionals, CEO's and many other to enhance our networking skills and professionalism. After engaged with organization for short time was hand picked to represent Biola University as a temporary liaison. Recruited several other students for the next incoming class. Actively engaged in training and displayed professional character eventually leading to internship at Access Services.​ Skills Educator Social Media Recruitment  Communicator ",PUBLIC-RELATIONS " PUBLIC RELATIONS & DEVELOPMENT ASSOCIATE Summary Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat. Proficient with mainstream social networking sites. Highlights Training and development Team building & management Dedicated to process improvement Invoice processing Management of remote employees High customer service standards Client relations specialist Excellent communication skills Filing and data archiving Computer-savvy  Experience 06/2012 - 11/2015 Company Name － City , State Public Relations & Development Associate Managed the day-to-day operations of the Public Relations and Development Office. Facilitated the planning and execution of annual fundraisers, including creating invitations, tracking replies, preparing and tracking invoices, depositing payments into the appropriate accounts, paying vendors and preparing and mailing thank you letters. Processing donations for the Health Fund and Medical Center, Nursing Home, Medical Center, and Dr. Nicholas DeRobertis Foundation. Contributed information regarding events and accolades to the Medical Center's employee newsletter. Assisted in creating marketing and promotional materials. Monitored the Medical Centers Facebook pages reviews, submitting positive reviews for the employee newsletter and reporting negative reviews to the Vice President for further review. Managed the physician referral line. Performed other duties as requested by the Vice President of Human Resources/Public Relations and Development. 06/2010 - 05/2011 Company Name － City , State Specialist Provided administrative support including answering calls and filing client paperwork. Contacted clients in arrears to prevent suspension or cancelation of policies. Reviewed renewals against previous year's policies and created insurance summary booklets for VIP clients. Contacted policyholders to obtain missing information. Submitted policies changes and insurance claims to insurance companies on behalf of the client. Provide customer service, such as giving limited instructions on how to proceed with claims. 07/2004 - 06/2008 Company Name － City , State Admissions Processing Manager Interviewed, hired, trained, and managed employees of the Admissions Processing Center. Maintained and administered the admission policies and procedures for all undergraduate and graduate programs. Recommended and maintained the policies and procedures concerning all aspects of the college's computer systems as they related to admissions. Assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing. Coordinated with an outside agency to mail correspondences to applicants and students. Managed the Cisco Phone queue for the Admissions Processing Center. Managed the testing of system updates as they related to admissions. Accountable for the accurate and timely processing of admission records and matriculation status. 01/2002 - 06/2004 Company Name － City , State Admissions Processing Assistant Director Created and maintained VisiFLOW accounts for all college employees. Trained new employees and managed weekly work schedule. Supervised workload of the staff and student workers. Supervised staff and student workers in the absence of the director. Quality assured work performed by the staff and student workers. Developed and distributed a manual of admission processing policies and procedures for the Admissions Processing Center. Continued to perform the duties of the Senior Admission Processing Clerk as needed. 12/2000 - 06/2002 Company Name － City , State Senior Admissions Processing Clerk Trained new employees and student workers. Assisted the director in overseeing student workers. Collected and processed admissions applications, official transcripts and supporting documents. Determined if applicants met automatic admission standards. 10/1998 - 11/2002 Company Name － City , State Admissions Processing Clerk Collected and processed admissions applications, official transcripts and supporting documents. Education February 2010 Mercy College City , State Bachelor of Science : Corporate Communications Corporate Communications Skills Seasoned professional with significant experience in management, employee hiring and training, and customer service, seeking a position that will fully utilize my skills, and offer an opportunity for continued professional growth.  Specialties: Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat.  Proficient with mainstream social networking sites. ",PUBLIC-RELATIONS " DIRECTOR OF PUBLIC RELATIONS & PARTNERSHIPS Executive Profile High-performing executive with extensive hospitality and luxury lifestyle experience. A strategic trendspotter who excels at developing dynamic partnerships and programs that serve as the impetus for multi-tiered marketing campaigns as well as top-tier media exposure.  Skill Highlights Social Media & Influencer Strategy Project Management  Brand Partnership Development  CRM Content & SEO Marketing Budget Development & Management  New Hotel Launch & Re-Launch/Brand Development Core Accomplishments Initiated and cultivated a strategic business partnership between The Benjamin Hotel in Manhattan with Cornell Professor & Co-Author of Sleep for Success  Dr. Rebecca Robbins to provide hotel guests with a science-driven sleep program, resulting in more than 1.4 billion impressions in 2015. Conceptualized and launched The Surrey's first full lobby & rooftop exhibition ""ArtSpeak"" with partner ArtMuse, which served as a robust marketing campaign to capitalize on the primary brand pillar and strengthen awareness among an affluent target market. To further align with efforts, the hotel was named ""Coolest Art Hotel"" by Tatler Hong Kong and ""World's Best Art Hotels"" by Town & Country . Grew CRM subscriber list from 78K to 102K members in one month due to a strategic partnership with media partner Pure Wow , The New York City Ballet and Rebecca Taylor.  Professional Experience Director of Public Relations & Partnerships 03/2015 to Current Company Name City , State Lead ideation and craft programming for Affinia Hotel Collection, The Benjamin and The Surrey with the purpose of creating experiences that truly benefit the end-user and support revenue goals. Oversee strategic partnerships and collaborations connecting like-minded brands to enhance target audience awareness, to refresh digital/PR content, and to increase email traffic and improve SEO. Lead media relations for hotels/spa to shift market share from competition and expand visibility among target audience yielding hits in The New York Times , Yahoo! , USA Today ,  British Airways , Air France Magazin e, and CNBC ""Secret Lives of the Super Rich.""  Marketing Director 05/2013 to 02/2015 Company Name City , State Re-launched The Benjamin, a luxury boutique hotel, through a three-year, multiphase $10 million renovation and brand repositioning. Redesigned programming by developing key partnership with up-and-coming lifestyle partners such as BarkBox, a subscription-based pet company, SIN Workouts, a high-end fitness concierge service, and Dr.  Robbins, co-author of Sleep for Success! Led digital content marketing and CRM initiatives for independent hotels yielding a 19% increase year-over-year in package and promotion revenue production and a 23% increase in web revenue for The Benjamin within the first year. Directed in-house and external creative teams, PR, and media buying agencies on creative development, messaging, production, campaign implementation, tracking, and analysis. Served as brand management ambassador ensuring properties were accurately represented across touch points and customer-facing disciplines from management and sales to catering and staff teams. Assistant Director/Marketing Manager 01/2010 to 04/2013 Company Name City , State Launched The National Bar & Dining Rooms by Food Network Iron Chef Geoffrey Zakarian, designated as one of ""50 favorite New York restaurants"" by The New York Times, which involved leading the RFP process, overseeing graphic design development, and co-directing key partnership events with Food Network , Saveur Magazine and Manhattan Magazine.  Developed guest-centric hotel programming (e.g., Sleep Program, Winks Kidzzz Club, and Handel Group Management Coaching) that highlighted assets distinct from the competitive set and created brand awareness which resulted in noteworthy coverage in The New York Times , USA Today  and Departures.com . Key member of the website and mobile site development team for MansfieldHotel.com, Affinia.com, and TheBenjamin.com, which included creative direction, layout, navigation and web content. Supported sales teams with branded collateral and presentations for sales events and conventions. Represented parent company at Annual NYU International Hospitality Industry Investment Conference and spoke on behalf of hotel brands at industry conferences on the topic of PR and influencer relations. Account Director 09/2008 to 11/2009 Company Name City , State Key client and press contact for the launches of Montage Beverly Hills, FIG Restaurant, and The Surrey collaborating with clients and press to craft compelling stories incorporating key messages and emerging trends covered in W Magazine , Travel + Leisure , Departures , Vogue.com , Vanity Fair.com and T Magazine: The New York Times . Developed media strategy for pitches, securing three new clients accounting for 65% of total revenue. Account Supervisor/SAE 01/2006 to 08/2008 Company Name City , State Created client campaigns and annual plans. Identified and cultivated potential marketing partners for promotional initiatives to improve brand awareness. Leveraged media relationships to produce top placements for clients, resulting in three Hospitality Sales & Marketing Association International Adrian Awards for 2007 and top-tier placements. Generated top billing account wins by drafting new business plans as core member of the creative team. Education Master of Journalism : PR/Integrated Communications Science and Library Technology August 2004 University of North Texas PR/Integrated Communications Science and Library Technology Bachelor of Arts : Psychology English August 2002 University of North Texas & Baylor University Psychology English Professional Affiliations Business Chicks USA Denihan Talent Development Program Luxury Society Member Marie Forleo B-School ? Technical Skills and Qualifications Public Relations Software: Gorkana, Meltwater Desktop Publishing Software: Photoshop, HTML, Squarespace, Mailchimp, Cendyn  ",PUBLIC-RELATIONS " PUBLIC RELATIONS SPECIALIST AND BRAND CONSULTANT Summary With so many individuals applying for a position within your organization, how can you decide who is the best candidate? Successful public relation professionals need to be creative, dynamic, organized, team-oriented with a strong desire to succeed and these are qualities I have been recognized for in all of my previous roles. I have worked for iconic fashion brands such as ANN Inc. and The Children's Place where I managed national and international media relations, special events and served as the on camera company spokesperson. I have a consistent record of creating, implementing and leading extremely successful public relations campaigns and executing high profile events. As you will note, I have solid interpersonal skills, with the ability to interface with individuals at all levels. I also have strong talents in creating, writing, and producing communication pieces. My organizational skills have allowed me to prioritize schedules and complete projects within time and budget guidelines. Highlights MS Office Suite: Word, Excel, Access, PowerPoint, Project Pro; Cision, Google Analytics, Lexis Nexis, Fashion Experience Public Relations Specialist and Brand Consultant July 2014 to November 2015 Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for consumer brands and startups. Responsibilities: Execute media plans through development of media strategies, writing of press releases, tracking and follow up of those releases and engagement of editorial writers and editors. Partner with key stake holders for all marketing efforts, partnerships, events and new product launches. Social Media Management; content creation, blogger outreach and analytics Educate brand stakeholders regarding image, elevator pitches, key points of branding, media exposure, public speaking, event programs and general public relations activities. Public Relations and Social Media Manager November 2012 to June 2014 Company Name Career Highlight: Responsible for the execution & management of all public relation strategies to support company initiatives in efforts to garner press, create relationships with key members of the media and influencers Responsibilities: Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency. Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches on a national level. Public Relations & Social Media Manager January 2009 to June 2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Assistant Manager January 2006 to January 2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appoin tments, and responsible for all sample trafficking. Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing , June 2005 Berkeley College Marketing Languages Native fluency in Spanish Personal Information I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them. Thank you for your time and consideration. Sincerely, Lorena Pino Additional Information I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them. Thank you for your time and consideration. Sincerely, Lorena Pino Skills agency, branding, budgets, content creation, clients, direction, editorial, editor, email, event planning, special events, Fashion, financial, functional, Google Analytics, GPS, image, leadership, Lexis Nexis, marketing, marketing communications, media plans, media relations, merchandising, Access, Excel, MS Office Suite, PowerPoint, Word, press, press releases, PR, project plans, Public Relations, public speaking, retail, sales, Spanish, speeches, strategy, strategic, TV, video ",PUBLIC-RELATIONS " MARKETING, COMMNICATIONS, & PUBLIC RELATIONS SPECIALIST Summary Public Relations Consultant knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Highlights Biography Writer Microsoft Office proficiency Self -Motivated Team Player Effective Communication Creative Problem Solving Office Organization Wardrobe Organization Front Desk / Greeter / Customer Service Office equipment: Fax, Scanner, and Multi phone Line Proficient in Microsoft Brand development Office Suite and Adobe Photoshop Research skills: legal, marketing, and location scouting Licensed and Trained Cosmetologist Certified Makeup Artist Westlaw and LexisNexis Knowledge of copyright law Project management Presentations Self-directed Knowledge of copyright law Westlaw and LexisNexis Office management New customer acquisition Problem solving Project management Copywriting and copyediting Promotional campaigns Relationship building expert Marketing and sales specialist Deadline-driven Exceptional multi-tasker Decisive problem solver Organized and efficient Motivated team player Time management Proper phone etiquette Works well under pressure Social media knowledge Understands grammar Labor relations Meeting planning Travel administration Legal administrative support Executive presentation development Scheduling Mail management Business correspondence Self-starter Human resource laws knowledge Multi-media marketing Direct mail campaigns Special events planning Skilled negotiator Graphic design Accomplishments Litigation   Assisted attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery. Legal Administration Tasks   Generated, typed, formatted and edited letters, documents, motions, briefs and client forms. Hired, trained and managed a team of 15 Launched aggressive growth plans that helped increase customer base significantly. Market Research Defined industry segments and identified opportunities in domestic and international markets. Organizational Development Implemented strategy targeting high-profile clientele. Replaced industry leader within 9 months of product launch. Initiated Email Marketing Project Directed team to develop database of more than 250 K double opt-in members for weekly product update emails. Experience Marketing, Commnications, & Public Relations Specialist January 2001 to Current Company Name － City , State Cultivate and maintain close and productive relationships with journalists, bloggers and opinion leaders. Create print and Web-based communications materials; story pitches, press releases, Q-and-A interviews, presentations, video scripts and speeches - that are consistent with your client's image and message. Public speaking Correspondence with press on behalf of clients Press preparation of the client for conferences, media interviews and speeches. Marketing Intern Company Name － City , State Social media outreach Event Planner August 2010 to July 2014 Company Name － City , State Assist with negotiations for space contracts; Conduct research; Book event space after making site visits Create and revise room layouts for each event Order supplies and audiovisual equipment Arrange food and beverage Ensure appropriate décor Gather information on each project to achieve quality event production Make travel arrangements Propose new ideas to improve the event planning and implementation process Serve as liaison between vendors on event-related matters Assist with managing on-site production and clean-up for events as necessary Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc. Close out of event Assist with preparing budgets and provide periodic progress reports to staff directors for each event project; Keep track of event finances including check requests, invoicing, and reporting; Coordinate appointments and visits to see our space, and scheduling of events on the calendar; Prepare and modify event contracts as requested. Legal, Royalties Intern to the Regional Director of Urban Music June 2013 to September 2013 Company Name － City , State Gathered and analyzed research data regarding statutes, decisions, legal articles and codes. Drafted meeting agendas, supplied advance materials andexecuted follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Created PowerPoint presentations used for business development. Made copies, sent faxes and handled all incoming and outgoing correspondence. Photocopied all correspondence, documents and other printed materials. Admissions Representative March 2013 to September 2013 Company Name － City , State Computed, recorded, and proofread data, records and reports. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Identified customer needs through market research and analysis. Managed the editorial content, design and distribution of the external company newsletter. Cultivated positive relationships with the community through public relations campaigns. School Board - Substitute Teacher September 2006 to May 2010 Company Name － City , State Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated effectively with educators from various grade levels. Taught English Literature to grades 10-12.Used variety of teaching techniques to encourage student critical thinking and discussion in 9th grade World History course. Taught Creative writing to a diverse class of 20 students.Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Developed, administered and corrected tests and quizzes in a timely manner. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Designed lesson plans focused on age and level-appropriate material. Human Resources Assistant May 2003 to May 2005 Company Name － City , State Developed training manual for new staff to ease transition for new employees. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Directed personnel, training and labor relations activities. Advised managers on organizational policy matters and recommend needed changes. Reviewed federal and state laws to confirm and enforce company compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Ran the bi-weekly payroll process. Led a weekly open enrollment question and answer session with employees on benefit program updates. Developed, implemented and monitored programs to maximize customer satisfaction. Def Jam Records Marketing Assistant January 2003 to January 2005 Company Name － City , State Complete Works of Wardrobe 2009 List of Clients Live Nation Tennessee State University Busy Bee Marketing Def Jam Bailey's Billiards Coca-Cola Company Red Zone Entertainment Fli Musik Group Nashville ""Music City"" Fashion Show Carnivo Liquor Red Bull. Marketing Assistant March 2002 to March 2003 Company Name － City , State Marketing, Promotions, & Branding Assistant January 1998 to September 2001 Company Name － City , State Communicate with Marketing Department to ensure that the appropriate planning strategies and structures are in place and followed. Assist with the development of annual marketing plan for the organization Research for development of marketing plan Establish a system of reports and communications for all information from the marketing team to the sales team and for feedback Organize department meetings to review progress of programs and review of the week Employment Employment Agencies, Office Team, Volt, Adecco - Administrative & Marketing Temp Southern University Law Center- Chair, Barrister's Ball Sports and Entertainment Legal Association, President 2014 / VP of Entertainment 2013. Legal Assistant Intern May 1999 to September 1999 Company Name － City , State Completed case research via LexisNexis and Westlaw databases. Monitored legal volumes to verify that the law library was up-to-date. Collected data to prepare and draft settlement packages for clients. Composed and typed routine letters of correspondence. Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes. Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations. Organized legal memoranda and client correspondence. Education Juris Doctorate : Law , 2014 Southern University Law Center － City , State , USA B.S : Mass Communications , 2001 Tennessee State University － City , State , USA Mass Communications & Sociology 1 2008 Tennessee Technical Center － City Skills Administrative, Adobe Photoshop, Artist, Book, budgets, conferences, contracts, Creative Problem Solving, client, Clients, Customer Service, event production, event planning, Fashion, Fax, image, invoicing, notebooks, Law, Legal, managing, marketing plan, marketing, materials, meetings, Microsoft Office Suite, Office, Works, negotiations, Office equipment, presentations, Press, press releases, progress, Public speaking, quality, reporting, Research, sales, Scanner, scheduling, Self -Motivated, scripts, speeches, Team Player, phone, travel arrangements, video, Writer ",PUBLIC-RELATIONS " PUBLIC RELATIONS AND EVENT PLANNING ASSISTANT Highlights Journalism student with strong written and verbal communication skills. Motivated self-starter with experience in public relations writing and event planning. Summary of Qualifications Cooperative team member Special events planning Multi-media marketing Writing and editing skills Microsoft Office, Excel, PowerPoint proficiency Experience Public Relations and Event Planning Assistant May 2015 to August 2015 Company Name － City , State Wrote press releases and media advisories, prepared information for media kits and maintained company website and social media outlets. Managed special events such as tournaments, book signings and parties. Coordinated services for events such as entertainment, signage, printing, event security and secured vendors and sponsorships. Vice President November 2014 to Current Company Name － City , State Manage all social media outlets including Twitter, Instagram and Facebook. Create events for professional development within a team of six journalism students. Develop strategies for acquiring and maintaining membership. Coordinator of Internal Marketing December 2013 to September 2014 City , State Managed inbound marketing campaigns to increase brand awareness and generate new business. Planned and negotiated media buys, including TV, print and digital. Contributed to the planning and execution of an event with more than 8,000 attendees. Education Bachelor of Arts : Journalism Public Relations , August 2012 INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS － City , State Journalism Public Relations Certificate in Event Management Skills book, editing skills, event planning, Event Management, Special events, Journalism, marketing, Excel, Microsoft Office, PowerPoint, Multi-media, press releases, public relations, self-starter, TV, verbal communication skills, website, written ",PUBLIC-RELATIONS " MANAGER OF PUBLIC RELATIONS AND COMMUNICATION Summary Creative thinker, who is not afraid to work outside her comfort zone. Motivated team player, results orientated with a focus on achievement. Seeking to develop her career and is currently looking for a suitable position with an organization that values diversity and hard work. Areas of Expertise: project management Administration and Management Conflict management Youth programming Critical Thinking Spotting opportunities and identifying threats Personal Skills: Judgment and Decision Making Team Player Social Perceptiveness Active learner Adapt to working in diverse environment Highlights Program management Administration Conflict management Youth programming Collaborative manager Analytical thinker Spotting opportunities and identifying threats Team Player Adapt to working in diverse and environment Experience Manager of Public Relations and Communication Nov 2013 to Jan 2015 Company Name － City , State •Led the development and implementation of overall Public Relations Strategies •Developed proactive relationships with government, the media and other stakeholders. •Managed the organization of Group VIP visits and arranged meetings requested with authorities including President's Office, Prime Minister's Office as well as Ministry of Oil and Minerals and Attend Group VIP meetings. •Managed and supervised the content of the Company's website •Supervised the establishment of advertising and publicity materials in stands/exhibits required in the Company's participation in relevant conferences •Integrated Public Relations activities into overall promotional campaigns to support the Company's objectives and collaborate with other cross-functional divisions/departments for this end. •Established positive professional ties with Public Relations personnel in shareholder companies to ensure consistency and alignment of PR messages and initiatives. Team Leader Democracy and Governance Jan 2010 to Jan 2013 Company Name － City , State Served as a democracy expert tracking all levels of policy, technical, developments, legislative and legal changes in the democracy and governance arenas affecting USAID's activities and objectives in Yemen. Advised the USAID management team on projects developments and possible programmatic impact. Drafted concept papers, designed documents, project papers, terms of reference and other relevant documents for proposed new activities. Provided input and analysis towards the development of the USAID Yemen overall democracy and governance sectoral strategy. Oversaw and managed US government investments in DG and monitored and evaluated implementation against contractual obligations. Areas of work include gender equality, anti-corruption, elections, parliament, civil society, peaceful conflict mitigation, and youth civic engagement. Assisted in the design of the USAID's ""Yemen Stability Initiative"" aimed at tackling root cause of violent conflicts in the tribal areas through provision of economic opportunities for youth, vocational training, and peaceful conflict mitigation skills and tools. Worked closely with Key government offices including: Supreme National Authority for Combating Corruption, High Tender Board, Central Organization for Control and Audit, Ministry of Finance and Ministry of Planning among others, Parliament, Supreme Commission for Election and Referendum and Ministry of Local Administration. Managed key USAID projects with the following implementer: NDI, IFES, ADRA, Save the Children, MSI, UNDP and Partners for Democratic Change. Liaised with donors and embassies representatives to advance the Democratic reforms agenda for Yemen. Public Affairs Specialist Dec 2000 to Nov 2002 Company Name － City , State Developed and implemented the Democracy Small Grants program which funded local non-state actors in Yemen in the areas of education, gender equity, youth, economic development and democracy. Organized and implemented cultural programs and provided follow up on all educational and cultural programs. Cultivated a solid network among public institutions and leaders in the civic sector around the country. Designed the capacity building training for NGOs in remote parts of Yemen. Supported the funding of key civic projects including: Children Parliament, NGOs Directory in Yemen, First Educational Yemeni Cartoon, Children Library, and Women Income Generation project and Youth Community Participation. Was awarded the Foreign Service National award of the Year 2003 for high achievement in the outreach to the civil society and positive outcome and impact of the program. Child Project Officer May 1999 to Nov 2000 Company Name － City , State Served as Project Officer in the Community Based Rehabilitation and Inclusive Education project for children with disabilities. Managed program activities at rural areas and oversaw training and recruitment of local staff for the local rehabilitation offices in each area. Conducted surveys and evaluation of program impact and advised management of outcomes. Worked closely with donors to ensure synergy among on-going projects in the four targeted governorates. Liaised and coordinated with organization branches, Yemeni ministries, NGO representation and local and external consultants. Education M.A , Arts June 1996 Colorado State University － City , State Arts Additional Information Awards Nov 2009 Youth Leaders Award, Save the Children, Sanaa Nov 2007 US Department of State, Swanee Hunt Award for Advancing Women's Role in Policy Formulation, Washington DC Nov 2006 US Department of State Superior Honor Award, Sanaa May 2006 US Department of State Meritorious Honor Award, Sanaa May 2005 US Department of State Certificate of Appreciation, Sanaa Skills advertising, concept, conferences, content, equity, Finance, functional, government, Grants, investments, legal, materials, meetings, Office, MSI, network, Oct, Oil, PDM, personnel, PR, Prime Minister, Programming, Project Design and Management, Public Relations, publicity, recruitment, Rehabilitation, strategy, Supervision, surveys, Tender, website ",PUBLIC-RELATIONS " DIRECTOR OF PUBLIC RELATIONS / ASSOCIATE ARTIST Summary Creative administrator and public relations coordinator offering administrative experience in both corporate and non-profit office environments. Dedicated and focused, adept at completing multiple tasks simultaneously and following through to achieve project goals. Highlights Mastery of Microsoft Office programs (Word, Excel) Meticulous attention to detail Windows, Mac OSX. Business writing Strong interpersonal skills Understands grammar Proofreading Billing and coding Proficiency in Outlook, Tessitura, Cision, Gorkana, Constant Contact software. Self-directed Professional and mature Resourceful Meeting planning Report writing Schedule management Experience Director of Public Relations / Associate Artist Oct 2013 to Current Company Name － City , State Handled all media and public relations inquiries. Extensive research and outreach to cultivate media connections. Contacting media outlets, pitching interviews with company and cast members. Writing and editing of press releases and promotional materials for productions. Account Coordinator / Executive Assistant Oct 2013 to Oct 2013 Company Name － City , State Assistant to Senior Executive Vice President Marcia Horowitz, focus on crisis management Extensive research and reporting - collecting daily media hits for clients and organizing them into reports Easily managed busy phone and email traffic Coordinated travel arrangements and expense billing for Ms. Horowitz Arranged both in-house and off-site meetings, as well as catering if needed. Keeping tabs on clients social media and web presence Proofreading and editing of press releases and written statements to reporters Interacting with members of the media on behalf of Ms. Horowitz. Served as back-up for the assistants of Howard and Steven Rubenstein, President and Founder of the company. Receptionist / Administrative Assistant Jun 2012 to Oct 2013 Company Name － City , State Served as liasion for visitors (many high profile) with building security Handled heavy phone, in-person, and email traffic. Arranged catering for large events, including celebrity luncheons, board meetings, product testing, and employee training. Coded to department, scanned, organized and sent company invoices (from all branches) to accounts payable. Maintained extensive records for off-site inventory of company-wide filing and storage system. Assistant Store Manager Dec 2010 to Apr 2012 Company Name － City , State Started as Seasonal Sales in Washington DC, and worked way up to Assistant Store Manager of NYC Flagship Generated impressive sales figures, we were regularly the top-selling store in the United States. Communicated with customers, employees and other individuals to answer questions and explain information regarding product and sales. Reported the store's financial performance every evening, in a report sent not only to US management, but to headquarters in London. Reconciled and reported discrepancies found in records. Trained new employees on brand focus and operations Implemented creative new displays Worked alongside head of US PR in order to prepare for spring trunk shows, and arrange the loan of merchandise to magazines for publicity. Office Coordinator May 2010 to Aug 2011 Company Name － City , State Served as first point of contact between instructors, parents and students for Duke University Summer Program Managed the front desk, including greeting visitors and responding to telephone and in-person requests for information. Handled medical records, driver's log and vehicle check-out Created a schedule for the airport pick-up and drop-off students in the program. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Also served as class instructor, created a syllabus for and taught classes akin to an introductory Theatre class at the college level. Made a semester's worth of lesson plans, exercises, rehearsals,performances, and presentations for a class of 18 students Education Master of Arts 2008 The Royal Central School of Speech and Drama Writing for Stage and Broadcast Media London, United Kingdom Worked independently with other graduate students across disciplines to create work for the prestigious Source Festival. Interned for play development workshop The Fiend . Specialized coursework geared towards copywriting, script reading, and development. Bachelor of Science 2004 Skidmore College GPA: Cum Laude Graduated with Departmental Honors Theatre Saratoga Springs, New York, United States Member of The Ad-Liberal Artists, Skidmore's finest (and only) improv team. Multi-year participant in the National College Comedy Festival. Graduated Cum Laude, with Departmental Honors Interests All aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging Skills Accounts payable Copywriting Crisis management Editing and proofreading Research Filing Inventory Mac, PC, Excel, Microsoft Office programs, Office, Outlook, Windows, Word Organizing Promotional materials Additional Information Interested in all aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging ",PUBLIC-RELATIONS " ASSOCIATE VICE PRESIDENT FOR COLLEGE ADVANCEMENT & PUBLIC RELATIONS Executive Profile I've worked in higher education administration for 7 years, predominately in advancement and public relations at both the university and community college level. In addition, I've taught or authored over 20 unique college courses primarily in the business discipline Currently, I have the privilege of serving Mississippi Delta Community College as the Associate Vice President for College Advancement and Public Relations. In this role, I serve as the Chief Advancement & Chief Communications Officer reporting to the College President. A member of the college's senior administrative team since 2010, I also serve on the President's Cabinet. As the Executive Director of the MDCC Alumni & Foundation, Inc., I have overall responsibility for advancement at the college including alumni affairs, annual giving, major gifts, records, planned giving, donor relations, and events. I also have responsibility for public relations including college marketing, communications and news. Professional Experience Company Name City , State Associate Vice President for College Advancement & Public Relations 07/2009 to Current Responsible for college wide public relations, marketing, and advertising Executive Director of the MDCC Alumni & Foundation, Inc. Company Name City , State Director of Development 07/2007 to 07/2009 Major gifts fundraiser and responsible for the multi-million dollar comprehensive campaign; Coordinate fundraising efforts among Academic Deans, University Vice Presidents, Board Members, and Prospective Donors Significantly increased overall fundraising success while cultivating the largest gift in the university's history ($3.1M) Company Name City , State Adjunct Instructor 08/2006 to 05/2007 Courses taught: Principles of Management (Undergraduate Level; 220 students per class); International Business (Graduate Level Team Teacher) Company Name City , State Instructor, Assistant Basketball Coach, Webmaster 08/2004 to 05/2006 Courses taught – Economics; Personal Finance; Advanced Computer; Web Design; Business Law for College Credit Other duties: Assistant Coach (Basketball); Webmaster and creator of school website; Student Council Advisor; School Newspaper Advisor (Certified MPSA Teacher) Education MBA : Management and Marketing 2005 Delta State University , City , State , United States 3.89 GPA BBA : Management and Marketing 2004 Delta State University , City , State , United States Graduated with honors: Summa Cum Laude; Received The First Diploma having the highest grade point average of the undergraduate class 3.98 GPA Overall; 4.00 GPA Major Doctor of Education Degree : Higher Education Administration Delta State University , City , State , United States Coursework and comprehensive exams completed: December 2012 Core Accomplishments Mississippi Delta Community College Alumni & Foundation, Inc. Increased annual contributions by 500% since becoming Executive Director Total annual giving averaged $72,000 for the five year period prior to my employment. In the 2013 fiscal year, annual contributions exceeded $350,000. As of June 2014, total pledges receivable anticipated through 2024 exceeded $420,000. Prior to 2010, pledges receivable had not exceeded $100,000 Instituted the following new programs through private donations: The Staff Appreciation Fund, The Robert W. Steinriede Faculty Development Fund, The Emergency Student Support Fund, The School Support Fund and the Athletic Improvement Fund Increased the alumni directory from 1,500 known constituents to over 15,000 Delta State University Alumni & Foundation, Inc. Cultivated and secured the largest single gift in the history of Delta State University with a $3.1 million bequest matriculating in 2014 Secured funding for two professorships each totaling $250,000 Initiated and coordinated the first 2 phases of the University's $40 million campaign Developed and implemented The Corporate Scholarship Program resulting in an immediate enrollment increase of 20 students the first year Skills Personal Effective written and verbal communication skills Effective managerial and administrative skills Ability to adapt and respond to various situations Ability to maintain high level of confidentiality Ability to work with diverse staff, faculty, students, and donors Institutional Advancement Experience in working with a non-profit Board of Directors and volunteers Working knowledge of budget development, fiscal administration, and foundation fiduciary responsibilities including accounting, contracts, budgeting and cost control principles including Generally Accepted Accounting Principles and automated financial reporting systems Knowledge of federal and state financial regulations Ability to analyze financial data and prepare financial reports, statements and projections Working knowledge and skill involved in the bookkeeping processes associated with receiving, acknowledging, and recording contributions Working knowledge of development practices including annual campaigns, major gifts campaigns, endowments, investment policies, scholarship programs, donor recognition, and community relations Ability to maintain relationships with significant and influential individuals Ability to solicit gifts Public Relations Proven ability to lead and manage a comprehensive strategic communications, media relations, and marketing program to advance an organization's mission and goals Experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories Experience in planning, promoting, and facilitating events Experience in creating and maintaining institutional websites and social media platforms Experience in developing and disseminating information in relation to a crisis or emergency event Technology Literacy Banner (Ellucian, Inc.) database including the advancement module for prospect management The Raiser's Edge Fundraising Software (Blackbaud) QuickBooks for Nonprofits FindWealth 8 (Wealthengine) Adobe Creative Cloud programs and applications including Photoshop, Illustrator, Muse and Premire Pro All standard Microsoft Office Programs (including word, excel, access and others) Styleguard editing software Joomla! 3 for web development Certifications Local Project Agency (LPA) Project Development Management Training – MS Dept. of Transportation (2013) Graduate of the Mississippi Community College Leadership Academy (2012) FEMA Certified in ICS-100, Introduction to the Incident Command System (2009) FEMA Certified in ICS-200, ICS for Single Resources and Initial Action Incident (2009) FEMA Certified in IS-00700.a, National Incident Management System (2009) FEMA Certified IS-00800.b, National Response Framework (2009) Completed specialized training in planned giving through the Council for Advancement & Support of Education (2007) Community Service Curriculum Committee Adviser, Delta State University College of Education (2012-Present) Volunteer Firefighter, Bolivar County Volunteer Fire Department (2001-Present); County Fire Chief 2010; Assistant Chief & Training Officer 2008-2010; Captain 2007-2008; Firefighter 2001-2007 Board Member, Cleveland/Bolivar County Crime Stoppers (2007-Present) Board Member, Delta Center for Community and Economic Development (2007-2010) Affiliations Delta Human Resource Management Association   Council for Advancement & Support of Education (District III); Roles: Mentor, Annual Conference Volunteer & Session Moderator Association of Fundraising Professionals (Mississippi Chapter) College Public Relations Association of Mississippi; Role: Elected in May 2014 to a three-year board appointment as association vice-chair (2014-2015), chair (2015-2016), past-chair & adviser (2016-2017) Publications Abraham, D.R., Gibson, M.C., Novicevic, M.M., & Robinson; R.K. (2009). Becoming an outstanding management historian in the USA: Biographical research of Wren's and Bedeian's pathways. Journal of Management History , 15(1), 9-19. Novicevic, M., Williams, L., Abraham, D., Gibson, M., Smothers, J., Crawford, A. (2011). Principles of outstanding leadership: Dale Carnegie's folk epistemology. The Journal of Applied Management and Entrepreneurship , 16(3). ",PUBLIC-RELATIONS " RESEARCH AND STUDY ELABORATION MANAGER / PUBLIC RELATIONS MANAGER / HUMAN RESOURCES SUPERVISOR https://www.linkedin.com/profile/view?id=178111535&trk=nav_responsive_tab_profile https://www.facebook.com/theofilos.bentis Additional Information *Date of Birth : December 9, 1980 *Place of Birth : Athens, Greece *Marital Status : Single Professional Summary Shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements analysis for businesses of all sizes. Highly ambitious with more than 7 years providing results-oriented leadership. Workflow analysis and project management. Skills *Business development *Workflow analysis *SQL and databases *Business artifacts documentation *Data mapping *Brand management *Operations management *Business process mapping *Microsoft Office Suite *Organized *Fluent in Greek, English *Multi-tasking *Creative *Critical thinking *Report development *Project planning *Attention to detail *Team building *Filing and data archiving *Flexible *Accurate and detailed *Excellent planner and coordinator *Works well under pressure *Social media knowledge *Pleasant demeanor *Team building *Accounting familiarity *Critical thinker *Spreadsheet management *Report analysis *Employee training and development Work History Research and Study Elaboration Manager / Public Relations Manager / Human Resources Supervisor , 10/2007 Company Name – City , State * Collecting the data and the resources for studies and choosing the adequate population group for research. * Conducting the research and harvesting the data accumulated, and elaborating the studies. * Proposing additional potential research and studies that would coincide with up-to-date political and economic trends. * Preparing press releases and articles for publication to promote the company's researches and studies to the public, as well as representing the company at board meetings and conferences for promotional reasons. * Ensuring the effectiveness and the efficiency of staff, representing the personnel to the board of directors and maintaining personnel data and records. Research Associate , 10/2009 Company Name – City , State Working independently or in a team on determining research project specifications * Developing plans, strategies, partnerships and other ideas to make educational and research activities successful * Creating evaluation plans * Maintaining and evaluating educational program to retain reputation of the group * Identifying activities being undertaken in the research offices that will inform, improving or otherwise enhancing existing and planned educational programs. * Developing communication pathways to ensure that feedback occurs between research team and education team * Working with physicians and other health care professionals in developing research methodologies * Developing, conducting, and analyzing surveys * Leading focus groups and conducting key informant interviews * Data preparation, collection, entry and analysis (qualitative and quantitative) * Supporting the preparation of conference abstracts, research proposal, and reports (for publication) * Identifying and developing grant proposal/application for the division * Participating in quality improvement sessions with senior staff to identify areas for improvement between research and education operations * Supporting Senior staff with develop of a research/education communication bridge * Coordinating and maintaining a strong liaison with Principal Investigators, hospital personnel and representatives from outside agencies regarding ongoing conduct of clinical research * Preparing annual progress reports on all open and closed studies and forms as required by the Research Ethics Board Research Associate , 10/2010 Company Name – City , State * Working independently or in a team on determining research project specifications and gathering data from sources to complete pre-study forms, as well as study forms as dictated by clinical trials protocols. * Registering patients and informing appropriate personnel of treatment options * Coordinating critical documents and binders for clinical research, and assisting with data collection and data management * Designing, implementing andmanaging a system for organizing, planning and controlling work flow related clinical research activities * Designing a system to coordinate, complete and submit data in a timely and accurate manner * Verifying proper storage conditions, accountability, and disposition of investigational products; maintenance of up-to-date and accurate investigator study files * Informing study personnel of communications regarding adverse drug reaction reports and ensuring appropriate documentation is completed * Reviewing source documentation and case report forms with site teams or other representatives as per UHN policy and ICH/GCP guidelines. Executive Director , 05/2014 Company Name – City , State * Screening the business plans submitted for potential funding * Organizing the presentations of potential investment projects to ensure that are in accordance with the regulations * Managing the inflow of investment projects and getting them in contact with potential investors-members of the network * Promoting the network to attract members, investment projects and companies that are willing to sponsor the network * Daily in contact with key people within the network to address potential issues and/or to promote new ideas * Overseeing additional day-to-day tasks that may include administrative assistant's tasks and accountant's responsibilities. Education Bachelor of Science : Economics , 06 2004 University of Essex - City , State * Business and Business Administration coursework * Coursework in Management * Basic Econometris * Econometric Forecasting Master of Science : Applied Economics and Finance , 12 2005 Athens University of Economics and Business - City , State * Economics and Business Economic Policy * Basic Econometric Modelling and Statistics * Financial Portfolios and Investments ADDITIONAL EDUCATION * Financial Times Global Events: Preparing for the Upturn, -How Greece can manage the challenges and capitalize on the opportunities of the changing global economic environment-, April 1st & 2nd, 2009, Athens, Greece.   * Ministry of Administrative Reform and e-Governance/Athens Chamber of Commerce and Industry: Common Evaluation Framework, -Introduction to the Common Evaluation Framework and guidance for its successful implementation-, December 5th, 2013, Athens, Greece. * Foreign Languages: English, French (beginners)   * Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Research and in Communication with National, European and Global firms, institutions, companies and organizations, both private and public, for the acquisition of the required data for analysis. RESEARCH & STUDIES * The Banking System and the Business Sector, -(R.S.C.-A.C.C.I.)- ~Conducted in partnership with the Athens University of Economics and Business, and K-RESEARCH S.A.~   * The Effects of the Economic Recession on the Commercial Business Sector and Industries, -(R.S.C.-A.C.C.I.)-.   * Strategic Planning of Social Security, -(R.S.C.-A.C.C.I.)- ~Conducted in partnership with the University of Piraeus~  * The Taxation Policies in the Countries of the Euro zone and the Total Tax Burden on Corporate Income, -(R.S.C.-A.C.C.I.)-.   * The Process of Firm Establishment and the Bureaucracy Involved, -(R.S.C.-A.C.C.I.)- ~Published on news papers and web sites on Friday, February 20, 2009 / utilized for policy reforms by the Minister of Economics~   * Research and Analysis of the Operation Procedure and the Development of Several Business Sectors, including Supermarkets and Multistores, Construction Companies, Commerce and Industry, Telecommunications, Automotive Retail Sale Companies and Pharmaceutical Companies, -(R.S.C.-A.C.C.I.)-.   * The Financial Performance of Tourism Between 2005 and 2008, -(R.S.C.-A.C.C.I.)-.   * Establishing the Correlation Between SMEs and the Banking System, -(R.S.C.-A.C.C.I.)-.   * Corporate Taxation Amidst A Crisis, -(R.S.C.-A.C.C.I.)-. ~Conducted in partnership with Messrs. Yiannis Varoufakis and Tasos Patokos of the National and Capodistrian University of Athens~   * Illegal Trade: The Commercial Side of Illegal Business Activity, -(R.S.C.-A.C.C.I.)-.   * Entrepreneurship in Greece, Analyzing the Business Data of the Athens Chamber of Commerce and Industry, -(R.S.C.-A.C.C.I.)-.   * Identifying the Factors that Affect Firms' Liquidity, -(R.S.C.-A.C.C.I.)-.   * Nationwide Greek Chambers' Research: Identifying the Problems that Affect Firms' Efficiency and Longevity, -(R.S.C.-A.C.C.I.)-.   * Reaching for the At Most Accurate Estimation of the Number of Employees in the Public Sector, -(R.S.C.-A.C.C.I.)-.   * The Effects of the Greek Recession and Austerity Measures on Firms' Business Cycle, -(R.S.C.-A.C.C.I.)-.   * The Effects of Bureaucracy and the Correlation Between Firms' Transactions with the Greek Public Sector, -(R.S.C.-A.C.C.I.)-. PROJECTS * Undergraduate Project: University of Essex –‘Analyze the extend to which the investments of the English Government in the 1930's, as well as the impact of the investments in the housing sector, assisted in the development of the English economy using statistic data and econometric models'-  * Post-graduate Project: Athens University of Economics and Business –‘Analyze the operation, the economic development and the financial performance of the State Hospital of Lamia'-   * Essay: University of Essex –‘The history and the development of science parks, as well as the impact of public policy towards science parks'-  * Essay: University of Essex –‘Romano Prodi has called the Growth and Stability Pact “stupid”. By analyzing the economic arguments for and against the pact, assess whether he was right to do so'-   * Essay: University of Essex –‘Population Growth As A Source Of Economic Growth'-   * Essay: University of Essex -‘Market Oriented Economic Reforms since the late 1980s have negatively affected the poor and worsened income distribution in developing countries”. Discuss and illustrate your answer with country examples'-   * Essay: University of Essex -‘Discuss empirical evidence regarding tests of the Purchasing Power Parity Theory'-   * Essay: Athens University of Economics and Business –‘Operational Analysis of the Greek Pharmaceutical Industry'-   * Essay: Athens University of Economics and Business –‘Economic Analysis of K.M. Westelle & Associates, Inc.'- PERSONAL INTERESTS *Studying economic and financial literature *Attending seminars relative to job and/or business interests *Undertaking personal business development projects, as well as, business and product placement and development projects * Music *Sports *Combat sports and martial arts *Traveling ",PUBLIC-RELATIONS " WARD CLERK UNIT SECRETARY ADMISSIONS AND DISPOSITIONS CLERK 3RD PARTY LIABILITY CLERK PATIENT Executive Summary Seeking a part-time nonmedical/retail position that will afford me the opportunity to use my various social and professional skills. strong organizational and problem-solving abilities, demonstrating sound judgment in establishing priorities and making decisions. *Well-Developed interpersonal skills; interact effectively with people on all levels; remain calm during stressful situations. *innovative and resourceful, with the ability to recognize valuable applications for new ideas and a talent for successful implementation. *Conscientious and quality-oriented with an earned reputation for dependability, efficiency and professionalism. Core Qualifications MS Word MS Excel MS Powerpoint SOX (Sarbanes-Oxley Compliance) Training Adult CPR/AED Certification Professional Experience Ward Clerk, / Unit Secretary, Admissions and Dispositions Clerk, 3rd Party Liability Clerk, Patient Eligibility Clerk, Public Relations Assistant As Supplemental/Cooperative Care Clerk, initiated and tracked a program to conclusion with an annual budget of $700,00 for over 40,000 beneficiaries. Maintained outpatient health records, determining eligibility of patients. Single-handedly overhauled a repository of 1,000 specialized records, receiving consecutive superior ratings. Company Name January 2012 to Current HR/Payroll Supervisor Accounting Apprentice City , State Prepares payroll, taking into consideration non-standard shifts and overtime pay Process Out of Cycle check requests as needed Compute vacation, holiday and sick time Process weekly payroll following the guidelines of the Collective Bargaining Agreement Respond to requests for income verification and/or employment verification Respond to associates questions/concerns in a courteous, pleasant manner Maintain payroll files Monthly reporting and reconciliation Implement payroll policies Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments Respond to unemployment Insurance claims Pull queries for various monthly reports, reconcile and process check request for Conducts monthly SOX audits Check and audit timekeeping records and master file changes for compliance with established standards Update rates of pay and calculate retroactive pay Respond to inquiries in a timely manner Preparation of weekly financial reporting for multi-sites and multi-states Perform various accounts payable and accounts receivable functions Month-end closing - preparation of P&L Statement and balance sheet Financial forecasting and analysis Back-up HR Manager in all facets of HR duties. Company Name October 1993 to January 2012 Shipping and Receiving Clerk/Scheduling Clerk/Inventory Control Clerk/Customer Service Representative/Payroll Administrator City , State Verified and kept records on incoming and outgoing shipments Prepared items for shipment Received items into warehouse Compared identifying information for incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records Scheduled appointments for product to be delivered to the warehouse as well as shipped out of the warehouse taking into consideration delivery times and warehouse availability for product Complied and maintained records of quantity, type and value of material, equipment, merchandise or supplies stocked in establishment Counted merchandise in stock and posted totals to inventory records via computer Provided information to customer by verifying understanding of requests and answering questions Resolved billing problems by identifying the problem; explaining the procedure and forwarding the required adjustments Maintained payroll information by collecting, calculating and entering data Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions and job title and department transfers Resolved payroll discrepancies by collecting and analyzing information Provided payroll information by answering questions and requests Maintained payroll operations by following policies and procedures; reporting needed changes Maintained employee confidence and protected payroll operations by keeping information confidential. Company Name January 1983 to June 1992 Assistant Supervisor, Air Evacuation Clerk/Assistant Supervisor, Inpatient Records Clerk/Supervisor Medical Service Accounts Officer/Patient Affairs Clerk/Hospital Outpatient Records Clerk Supervised a support staff of six in managing all administrative functions related to patients using air evacuation services. Coded each diagnosis and prepared concise medical histories to be entered into computer for patient's Aerovac Medical Record. Personally managed difficult non-medical attendant issues directly with stateside facilities, ultimately saving hospital thousands of dollars. Entered discharge diagnosis and procedures into computer for all inpatient and ambulatorysurgeries (3,000 cases annually) generated by 60 providers, ensuring that the proper paperwork was accurate and complete. Obtained and compiled records for various audits, reviews and committees. Assisted in pulling and screening more than 1,800 medical inpatient and outpatient records in support of JCAHO. Upgraded several deficient functions within Inpatient Records; corrected discrepancies dating back three years. Managed the hospital leave program, as well as mail and distribution program. Significantly upgraded hospital's Regulation Program, resulting in elevation from a marginal to outstanding rating. Drafted and implemented several innovative proposals to improve administrative efficiency. Developed updated operating procedures for Mail & Distribution Office ensuring prompt and error-free service to 80+ departments. Responsible for collecting cash, posting of ledgers and maintaining accountability for the Medical Service account. Prepared billings; maintained files and ensured security of cashier's cage. Restructured hospital's insurance billing and accounts receivable system, resulting in outstanding ratings. Education University of North Carolina 1982 Bachelors of Arts : Sociology City Sociology Military - 1983- 1992 Skills accounts payable, accounts receivable, administrative, administrative functions, Back-up, balance sheet, billing, billings, budget, cashier, concise, CPR, delivery, diagnosis, Financial forecasting, financial reporting, HR, Insurance, inventory, managing, MS Excel, Mail, Office, MS Powerpoint, MS Word, Month-end closing, payroll, policies, proposals, receiving, reporting, Sarbanes-Oxley, taxes, type ",PUBLIC-RELATIONS " CHIEF INNOVATION AND OUTREACH OFFICER Professional Summary Creative, social innovator with extensive project experience from original concept to strategic development. Talents include thoughtful and socially-conscious program design, systems thinking across disciplines and departments, inert ability to problem solve, and consistent dedication to authentic collaboration, even in the most challenging circumstances. Core Qualifications Change management and ability to shift roles and problem-solve quickly in an emerging organization Expertise in progressive K-12 education models, instructional design, policy and politics around education reform efforts Lead developer and facilitator in training and professional growth Creative problem solving in scenarios with multiple variables Acute awareness for budget management and resource allocation Systems thinking and ecological approach to program development, implementation and evaluation Positive, energetic and a believer of creating a culture of risk-taking, reflection, and humor to do our collective best work Experience 06/2013 to Current Chief Innovation and Outreach Officer Company Name － City , State Leadership and Program Development: Provided leadership for innovation, growth, and development of a progressive K-8 education program. Defined, implemented, and fostered clear and transparent processes to support innovation at every level of the organization. Implemented new ways to gather data and measure impact around student learning, development and assessment of the whole child. Project Management and Creative Development: Identified projects that have strong potential and allocate budgets to test them. Developed prototypes and gathered feedback around the impact and value for innovative and appropriate growth. Ensured alignment of innovation projects with the vision and mission of the ECS. Relationship Building and Outreach: Empowered professional transformation through professional growth experiences. Supported internal communication to build brand and culture. Developed external communication platforms to build connection with progressive education mindset throughout the region. Visioning, Mission Development, and Implementation: Planned, designed, and conducted strategic planning sessions that adhere to the ECS Guiding Principles and mission for building an ecologically literate citizenry. Coordinated opportunities for deep dives into environmental mission and for further reflection and connection with organizational culture. Conducted mindset growth opportunities for faculty to build leadership capacity and resilience. Financial Management and Budgeting: Project managed the design and execution of a 1.2 million renovation and retrofit for a new education facility.  Supported annual collaborative budgeting, annual audit, and fiscal management of a 12 million dollar, public sector, non profit organization. 10/2014 to 04/2015 Consultant - Green and Healthy Schools Academy Company Name － City , State Collaboratively researched, planned and executed deep professional development experiences for educators, administrators, and community members around culture development and systemic change. Utilized human-centered design and mindset techniques to support professional transformation. 06/2008 to 06/2013 Curriculum Architect and Academic Director Company Name － City , State Developed an innovative curriculum model that utilizes the environment as a teaching tool. Engaged partnerships with organizations to develop relationships rather than ""one-hit-wonder"" programs. Piloted alternative measurements for student thinking and learning. Provided leadership for changing the conversation around education, the profession, school governance, and school design. Utilized human-centered design to support and develop systems and infrastructure to ""rethink school."" 07/2008 to 07/2009 Science Educator and Environmental Coordinator Company Name － City , State Instructed students at all grade levels using non-traditional practices, including using 600+ acre park as an extended classroom. Developed curriculum for all grade levels integrating the science, tech, and engineering standards. Provided professional development for teachers in curriculum development and integration of content areas. Supported infrastructure, systems, and early development of a new organization. 09/2004 to 09/2007 Educator - Center for the Highly Gifted Company Name － City , State Instructed 4th grade highly gifted students with various levels and abilities in math, reading, social studies, sciences, and the arts. Created and adapted curriculum materials for instruction based on curriculum blueprints from elementary and middle school guidelines. Worked collaboratively with the Washington National Opera to create original operas with 75 students annually. Provided a basis of knowledge of gifted education to parents, colleagues and community. Taught and practiced problem solving, creative problem solving and creative thinking models with students. 02/2001 to 08/2002 Account Executive Company Name － City , State Coordinated and executed public relation strategies, events, and media placements. Discussed and prepared crisis communication plans for clients and strategic partners. Designed and implemented environmental communications programs for corporate clients. Advised clients on strategic philanthropy partnerships and environmental education programs. 01/2000 to 02/2001 Account Coordinator Company Name － City , State Supported media relations, media lists, and outreach efforts for clients. Refined materials, publications, and marketing pieces. Developed internal cultural programs to support a fun, thoughtful, and creative work environment. 05/1998 to 01/2000 Education and Outreach Coordinator Company Name － City , State Developed new Energy and Resource Conservation Education program for grades 2-12. Drafted grant proposals for environmental education projects in the Pittsburgh City Schools. Designed, authored and edited program newsletter and other publications and presentations. Wrote curriculum about the built environment for vocational and middle school students. Planned teacher workshops and events to illustrate connections of the natural and built environments. Education 2012 Principal Certification : School Leadership Gannon University － City , State 2004 Masters : Curriculum Design and Instruction University of Maryland College － City , State Creative Initiatives in Teacher Education (CITE) Program 1998 BA : Environmental Studies Allegheny College － City , State Professional Affiliations Trained in Human Centered Design at Luma Institute Completed Including Ourselves in the Change Equation: Personal Learning for Organizational Performance, Harvard University Graduate School of Education Member of the design team for the Pittsburgh STEM Ecosystem sponsored by Remake Learning and the Carnegie Science Center Member of the Remake Learning Network Chief proposal writer for the Thinking Lab HS XQ application  Volunteer curriculum integration adviser to the Pittsburgh Opera Creator of Think Out Loud monthly sessions to encourage and advance the education profession and to promote educator voice in redesigning what schools could ""look like"" regionally Additional Information Pittsburgh's 40 under 40 Award winner (2015) Presenter at the Healthy Schools Summit (2016) Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing) Western Pennsylvania Environmental Award, (2015)- Curriculum designer for the Environmental Charter School (k-8) and ECS Secondary Experience (9-12) Presenter and collaborator with the regional Visual Thinking collaboration with Quaker Valley School District and Harvard Project Zero (2015) Speaking engagements at Carnegie Mellon University, Allegheny College, Point Park University, and Duquesne University (2013-2019) Panelist at The Pennsylvania Partnership for Green and Healthy Schools in Harrisburg, PA (2014) Guest blogger on evolveEA's website (2014) Presenter at Greenbuild (2014) Presenter at National Green Schools Conference (2016) Skills expertise in 21st century teaching and learning, systems thinker and passionate about ecological literacy, human-centered design facilitator, strong written and communication skills, proficiency in social media and community outreach, and strong ability to visually communicate ideas, concepts, notes, and programs ",PUBLIC-RELATIONS " SENIOR ACCOUNT EXECUTIVE Experience 10/2011 to Current Senior Account Executive Company Name － City , State 10/2011 to Current Senior Account Executive Company Name － City , State Serve as day-to-day contact for senior level Microsoft clients (e.g. collaborate, strategize and counsel on approach to business problem and/or storytelling goals) Oversee strategic storytelling efforts in major metropolitan markets that aim to grow consumer perceptions of Microsoft and its positive impact on a community (e.g. markets include New York, San Francisco, Seattle, Boston, Los Angeles etc.) Integrate with internal and external stakeholders on messaging, narrative development and communications plans support a holistic storytelling approach (e.g. PR, social, product, marketing, stakeholders etc.). Maintain lasting relationships with top-tier influencers across a variety of tech and consumer sectors on behalf of clients like Microsoft, Volvo and Safeway. Manage junior level team members, offer career coaching and mentorship Managed and grew Microsoft Office brand ambassador program (e.g. which worked to drive brand awareness, credibility and shift consumer perceptions through notable consumer lifestyle bloggers and influencers via online and social campaigns Drove strategic campaign development and execution for Microsoft Office events and key seasonal moments (e.g. holiday, back to school, etc.). 10/2009 to 10/2011 Public Relations Associate Company Name － City , State Provided public and media relations/public affairs support for Walmart stores in Oregon (e.g., market research, public outreach, public sentiment monitoring, political analysis, building and maintaining relationship with statewide nonprofits and other stakeholders). Managed media relations and executed ongoing awareness campaign for an alternative youth education program (Oregon National Guard Youth Challenge Program). Managed healthcare association, Oregon Society of Physician Assistants (e.g., membership recruitment, conference planning and execution). 01/2008 to 10/2009 Assistant Manager Company Name － City , State Managed team of up to 10 sales associates (e.g., scheduling, sales coaching and retail operations). Ensured that associates are successfully marketing the Fossil brand. Coached associates on sales floor; trained new associates on company values and sales expectations. 01/2007 to 12/2007 Assistant Manager Company Name － City , State Promoted to people manager; managed team of 80-plus employees; sought and recruited brand reps (e.g., conducted interviews, hired and led new employee orientations). Worked as visual manager (e.g., supervised visual and marketing layouts and brand presentation). Education June 2006 B.A University of Oregon － City , State from the School of Journalism and Communications Skills approach, coaching, clients, Journalism, market research, marketing, media relations, messaging, Microsoft Office, PR, recruitment, retail, sales, San, scheduling, strategic ",PUBLIC-RELATIONS " PROGRAM MANAGER Professional Summary Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. Core Qualifications Citizen engagement Employee relations Media relations Inter-governmental and legislative affairs Social media Event planning and logistics Public speaking Copywriting and copyediting Microsoft Word and Excel expertise Strong communication skills Experience 10/2015 to 08/2016 Program Manager Company Name － City , State Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Developed and implemented communication strategies and information programs. Gathered and analyzed data on community needs and interests. Developed and published a monthly citizen newsletter. Organized public appearances, lectures, contests and exhibits to increase product awareness. Designed web and other content, including monthly newsletters and promotional calendars. Managed the editorial content, design and distribution of the external company newsletter. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Developed corporate communications strategies and programs, including project timelines. Coached less experienced public relations staff members on corporate communications practices. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Implemented SEO strategy, resulting in [Number] % increase to website hits. Used software to manage efficient delivery and track content drafts. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Researched industrial and technical information to quickly come up to speed with unfamiliar industries. Maintained awareness of digital trends and new emerging technologies and platforms. 08/2011 to Current Office of State Representative Intern District Director City , State Recruited, trained and supervised 8-12 new staff members, interns and volunteers each year. Reviewed staff work and gave comprehensive and constructive feedback. Developed a 28-page training manual for new interns and volunteers. Developed training program for specific, assigned job tasks, including database management and constituent casework. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned and publicized events, including securing more than $150,000 in sponsorships. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Attended community meetings and forums to answer questions, address complaints and explain procedures. Collaborated with community members to educate the public regarding issues such as constitutional amendments and newly enacted legislation. Received and screened a high volume of internal and external communications, including email and mail. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote newsletter copy and presentation materials for special projects. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 01/2012 to 05/2012 Intern Company Name － City , State Identified customer needs through market research and analysis. Tracked communication regarding clients using print and electronic media. Education Bachelorof Science : Public Relations University of Texas at Austin Public Relations Bachelor of Journalism : Broadcast University of Texas － City Broadcast Skills Excellent interpersonal skills, Strong communication skills, concise, conferences, copyediting, Copywriting, clients, database management, email, Employee relations, Event planning, government, logistics, market research and analysis, materials, Media relations, meetings, Excel, mail, Microsoft Word, newsletter, page, press releases, problem solver, Public speaking, publications, Fast learner, Self-starter, spreadsheets ",PUBLIC-RELATIONS " MANAGER Summary As a recent college graduate with a degree in psychology and a miner in business I posses over 5 years of experience in various fields and customer service management. Throughout the years I have undertaken several jobs positions and internships. These placements have enabled me to develop not only specific industry experience, but also valuable and transferable skill sets in the fast-paced sector of management, marketing, and public relations. Being an exceedingly motivated, and astute individual, I seek to apply my current skill sets, some of which are strong visualization skills, communications, leadership and organizational skills to the rewarding field of event planning. Where I can bring my zealous, strategic values. Education Major:Psychology Minor: Business Mercy College May. 2014 Bachelor of Science : Psychology City , State Relevant course work in Developmental psychology, Cognitive psychology, Historical psychology Experience Company Name September 2011 to Current Manager City , State Oversee staff, reservations, and great customer at this trendy Manhattan restaurant. Plan shift schedules for staff. Monitor daily product deliveries and inventory. Maintaining equipment, adhering to health and safety precautions, making sure the kitchen and dining areas follow health code standards, keeping records of these practices for health inspectors, solving employee or customer problems. Personally increased restaurant traffic by creating awareness of happy -hours deals, specials and weekly events through the use of social media outlets such as Instagram, and Facebook. Company Name January 2015 to May 2015 Intern City , State Support design and development team in the fashion accessories hats department. Update line sheets according to changes made to samples. Track, organize and prepare sample orders for various sales, marketing and photography departments as needed. Successfully organize show room to effectively display products for merchandising vender meetings. Research popular hat trends for the season. Develop trend boards to be shown to potential buyers and displayed in showroom. Research and compile color trends for the upcoming season and match to color pantones. Demonstrate leadership skills, assertiveness, and intellectual curiosity. Company Name September 2013 to August 2014 Ticket Office Manager City , State Supervise box office and online ticket sales for concerts, sports, theater, and other events at various venues in the Northeast. Track ticket inventory and place orders for ticket printing. Maintain records of ticket sales and complimentary tickets given for particular events. Generate and analyze weekly ticket sales reports using Microsoft Excel. Respond customer to telephone and email inquiries. Created awareness of company website through phone and social media marketing. Generated and maintained clientele list for future events. Increased online ticket sales through email, and telephone marketing. Personally generated over 20,000 (25%) in ticket sales. Company Name September 2011 to May 2014 Clerical Assistant City , State Processed paperwork and payroll for 15 tutors. Coordinated with tutors to ensure adequate coverage for students in the program. Tutored students in English, History, Spanish, and Regents Exam preparation. Developed problem solving skills and context clues awareness for newly immigrating students with language development difficulties to be implement in citywide regents exams. Partnered with teachers to evaluate and create a more personalized learning curriculum to meet each individual student needs. Company Name September 2013 to December 2013 Public Relations/Marketing Intern City , State Supported clients marketing initiatives related to social media campaigns, press releases, direct mail, email communication, and events. Facilitated marketing strategies targeted at prospective clients. Maintained client press and media contact list using Cision database. Posted news, upcoming events, images, and more on client social media channels to keep followers engaged. Used Adobe InDesign to edit sponsor decks for upcoming events, including cost, layout, marketing and PR strategy for event, and guests attending. Created image layouts in Adobe Photoshop for use on company website and in emails to potential clients. Compiled detailed information for pitch letters to potential clients, such as websites, social media sites, blogs, newspapers, magazines, and TV that could be part of PR strategy as well as events that would be arranged. Company Name June 2009 to July 2011 Sales Associate City , State Assisted retail customers with apparel selections and processed sales transactions. Helped style merchandising displays to meet brand target style approach. Skills Team Leadership Accomplished Manager Social E-commerce Natural Leader Microsoft Office Adobe InDesign/Photoshop Database Management Spanish Fluency Strategic Thinker ",PUBLIC-RELATIONS " BILLING SERVICES ASSOCIATE Professional Summary Detail-oriented and versatile government, commercial, and non-profit billing professional with proven ability to efficiently manage multiple assignments while meeting strict deadlines. Excels at cultivating and managing internal and external client relationships. HIGHLIGHTS Exceptional verbal and written Proficient with Microsoft Office Suite communication with all executive levels (including SharePoint) and PeopleSoft Dedicated to process improvement High customer service standards Meticulous attention to detail Time management and positive attitude Work Experience Billing Services Associate September 2012 to Current Company Name Oversee all aspects of billing operations performed by the Office of Society Services (OSS) staff including, invoice generation and distribution, payment processing, and retention of related records. Serve as the subject matter expert on the systems used to process billing services including netFORUM, LaserFiche, Media Services Group (MSG) Ad Manager, Elan Web, and train other staff in the use of these systems. Work closely with Accounts Receivable and Tax Office to resolve any issues with invoicing and collecting revenue for ACS products and services. Provide general customer support via phone and email as needed based on operational levels, and serve as primary point of contact when OSS manager is out of the office. Distributed daily batch workload to team within 24 hours of receipt and assign deadlines to meet service level agreements. Worked with internal business units to resolve billing discrepancies in a timely manner. Established reasonable deadlines for billing orders and worked with staff to ensure targets were met. Leading this effort, the team's average completion rate was 94% for the year 2014, representing an improvement over the year 2013 rate of 84% and well in excess of the established baseline of 75%. Exceeded expectations of providing resources and training to the OSS team to accomplish assigned billing tasks for ACS publications, publications' advertisement, and other miscellaneous billing. Once became knowledgeable of all billing processes and systems utilized, department operations were streamlined and documented through Standard Operating Procedures (SOPs). Created a service level agreement spreadsheet on SharePoint to summarize the measures of each billing service/project. Was awarded in September 2014 for supporting the transition of a billing project known as ACS AuthorChoice. This required working closely with the Publications department in the Columbus, OH ACS office to build the transition plan, including creating workflow charts and customizing sales transaction reports. Introduced new Records Retention/Scanning service to the Office of Society Services in January 2015. Formulated idea of the OSS staff offering to scan documents/agendas for the entire ACS organization to reduce office clutter and to convert hard copies into digital format. The first test run for a Membership business unit was successful and reduced offsite storage fees in half. Client Accounting Coordinator July 2007 to July 2012 Company Name Manually generated, reviewed, and processed 70+ government and commercial client invoices on a monthly basis utilizing Maconomy X accounting system. Types of contracts for billing included T&M, CPFF, FFP, and Cost Reimbursement. Interfaced daily with Project Managers to ensure final invoices were in compliance with appropriate contract guidelines and regulations. Reviewed and included supporting documentation with invoices, such as expense verification, activity reports, and budget summaries. Processed write-offs and recorded journal entries. Prompt turnaround time with processing invoices once approvals were received from Project Managers Assigned turnaround time for processing invoices after receiving edits from Project Manager was 24 to 48 hours, but consistently prepared final invoices within the same day of receiving approval. Provided with the opportunity to prepare budget trackers, which was originally prepared by the Senior Contracts Administrator. Because of the ability to learn the manual billing procedures and accounting system in a very short period, was assigned to complete monthly budget trackers to include with invoices. Nominated and received the June 2011 Employee of the Month award. Established high credibility with Project Managers, which allowed them to ask for assistance with other aspects of finance (acted as liaison between Project Managers and Accounts Payable/Receivable). Internet Billing Coordinator May 2005 to July 2007 Company Name － City , State Managed 45 federal government agencies ensuring their internet billing and account information were presented accurately every month. Audited accounts to ensure the nodes were attached to the correct mobile telephone numbers. Researched and evaluated options for meeting user needs with the internet billing system, and guaranteed that system requirements were identified and incorporated successfully. Assisted in recuperating lost revenue. Processed exceptions (missing and/or incorrect data) to guarantee that customers were correctly invoiced through the internet system in order for companies to receive payment for services rendered. Proactive in supporting Account Managers, Consultants, and Account Liaisons with internet billing concerns. Answered internal business units' questions and resolved situations regarding the internet billing analysis system in less than one hour time frame. Conducted one-on-one training sessions on how to utilize the billing system and download multiple reports and invoices. When necessary, would attend conference calls with account liaisons and clients to help with internet billing issues. Received 2006 Excellence Award, in which was nominated by team members. Consistently implemented new ways of resolving customer concerns and shared those ideas with the internet billing team. Senior Customer Service Representative December 2003 to April 2005 Company Name － City , State Provided world classcustomer service taking inbound calls from customers while meeting productivity and quality standards. Resolved customers' issues on first-call basis, including handling escalated concerns and follow up if needed. After nine months in position, started taking escalated calls in manager's queue. Served as acting manager handling escalated customer concerns for two hours or more per day. Processed team credits and holds on customer accounts. Evaluated customer billing statement credits to ensure they were valid and approved promptly. Assigned to assist new employees at the Practical Assessment Center. Chosen to train 20 new employees on product knowledge and quality call flow before they transitioned onto their new team. Monitored live calls twice per week for quality assurance and provided feedback after each monitoring session. Education BBA : Business Administration , 2003 Temple University － City , State Business Administration Skills accounting, Accounts Payable, Accounts Receivable, Ad, ask, billing, billing system, budget, charts, Contracts, client, clients, customer service, customer support, documentation, email, finance, frame, government, invoicing, Office, OSS, processes, Publications, quality, quality assurance, receiving, sales, Scanning, service level agreement, service level agreements, spreadsheet, Tax, telephone, phone, workflow ",PUBLIC-RELATIONS " INSURANCE SPECIALIST Summary Accomplished communicator who mediates effectively and uses negotiating and persuasion skills to achieve consensus. Proficient in account management, training, project management, and building strong relationships. Proven ability to streamline operations, educations, and troubleshoot problem areas. Demonstrated history of successful administration and effective issue resolution, while providing high-quality leadership, and managing individuals from varying backgrounds. Skills Spreadsheet management POS systems Microsoft Office proficiency          Advanced MS Office Suite knowledge Medical Billing Microsoft Excel certified Administrative support specialist QuickBooks Expert employee training Invoice processing Advanced clerical knowledge Microsoft excel Marsha systemFosse system Experience Insurance Specialist 04/2017 to Current Company Name City , State Processed applications, payments, corrections, endorsements and cancellations. Developed, implemented and monitored new underwriting guidelines for the agency. Compiled coverage and rating information in an accessible format. Submitted up-to-date activity and production logs to agency management for review. Researched coverage and premium options and supplied clients with the best coverage available. Finalized and maintained all types of personal lines insurance policies within the agency. Front desk agent 12/2015 to Current Company Name City , State Dispensed guidance, direction and authorization to carry out major plans. Reviewed sales price and operating costs. Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices. Handled telephone inquiries. Documented business requirements, functional specifications and training procedures. Managed quality communication, customer support and product representation for each client. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Public relations 09/2011 to 06/2012 Company Name City , State Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing teams. Organized public appearances, lectures, contests and exhibits to increase product awareness. Billing and Coding 07/2010 to 08/2010 Company Name City , State Obtained information by contacting appropriate personnel or patients. Organized files by color codes Entered information into computer databases. Retrieved requested files and delivered to appropriate personnel. Reviewed files to check for complete and accurate information. Processed and routed incoming mail. Public Relations 08/2011 to 05/2017 Company Name City , State Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Organized public appearances, lectures, contests and exhibits to increase product awareness. Worked with management to identify trends and developments that might influence PR decisions and strategies. Researched, negotiated, implemented and tracked advertising and public relations activities. Education and Training High School Diploma 2011 Jones Senior High School Business Administartion 2017 Southern University City , State , United States Personal Information Majorette (twirler/ dancer) Volleyball Affiliations Walk of Life (St. Joseph Hospital) Willing to relocate: Anywhere Additional Information Won employee of the month in March 2016 Skills account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research and analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision Additional Information Majorette (twirler/ dancer) Volleyball Affiliations Walk of Life (St. Joseph Hospital) Willing to relocate: Anywhere Additional Information Won employee of the month in March 2016 ",PUBLIC-RELATIONS " SPECIAL EVENTS COORDINATOR Summary Marketing and public relations professional with over five years' experience in campaign management, strategic media communications, social media management and event planning, seeking position as Marketing Coordinator with milk + honey. Excellent verbal and written communication skills Sound knowledge of marketing principles Market project management-motivated, confident, multi-tasks, creative, innovative and energetic Social media savvy Highlights Excellent verbal and written communication skills Sound knowledge of marketing principals Market project management-motivated, confident, multi-tasks, creative, energetic Social media savvy Accomplishments Conceptualized and launched the [Campaign name] marketing campaign, which led to a [Number]% increase in sales. Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts. Ran communications and public relations efforts on [Number] [Project type] projects with budgets totaling $[Amount]. Served as [Products] product line expert. Experience Special Events Coordinator June 2014 to Current Company Name - City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Cultivated positive relationships with the community through public relations campaigns. Estimated project costs and monitored budgets.Developed corporate communications strategies and programs, including project timelines. Managed official company page on Facebook to facilitate interaction with supporters. Coordinated monthly and quarterly marketing and community events, such as [Example]. Administrative Assistant August 2012 to June 2014 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Planned and organized corporate media and other special events. Established long-range objectives and developed innovative strategies to help achieve them. Planned and negotiated media buys, including TV, radio, print and digital. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows.Established long-range objectives and developed innovative strategies to help achieve them. Estimated project costs and monitored budgets. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Public Relations Intern March 2012 to July 2012 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Wrote and developed media kits for [Initiative name] and [Project name]. Evaluated and managed new strategic business opportunities. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Social Media Intern May 2011 to September 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Conceptualized and wrote project briefs to jump start the work of outside vendors and internal stakeholders. Marketing and Public Relations Intern September 2010 to May 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Managed both inbound and outbound marketingcampaigns to generate new business and to support partner and sales teams. Wrote newsletter marketing copy and presentation materials for special projects. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Education Bachelor of Science : Business Marketing Montana State University - City , State Member of [Club Name] ClubCoursework in [Course Name] Interests Marathons, hiking, reading, volunteering, lectures, yoga, professional development and scrapbooking Additional Information Philanthropy Chair, Alpha Omicron Pi Volunteer, Reading to Kids Marketing Co-Chair, Junior League Skills Public Relations Software: Gorkana, Factiva, Cision, Desktop Publishing Software: Illustrator, Photoshop, Microsoft Office Suite Online: Google Docs, social media platforms (ie. Facebook, Twitter,Pinterest, YouTube and Instagram) ",PUBLIC-RELATIONS " MARKETING COORDINATOR Professional Summary Marketing Coordinator offering 10 years' experience. Capable and focused on delivering high quality service. Proactive team player and coaching abilities. Excellent attention to details. Well organized and self-motivated. Focus on process improvement. Strong time management skills and ability to work under pressure, meet tight timelines and manage multiple tasks simultaneously. Skilled at developing and maintaining effective communication channels with clients, peers and administrative staff. Skills Marketing plan Media Plan Budgeting Advertising & Public Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Advertising, Newsletter Agency, Organizing Brand Management, Organizational Brochures, Presentations Budgets, PR Budget, Press releases Budgeting, Pricing Competitive, Producing Content, Profit Contract negotiation, Project management Database, Promotional materials Management, Proofreading Special events, Public Relations Graphics, Public Inventory, Relations Logistics, Publicity Marketing strategies, Research Marketing plan, Retail Marketing, Sales Market, Strategy Marketing communications, Strategic Marketing and communications, Time management Materials, Trade shows Media relations, Translation Meetings, Web pages News releases Work History Marketing Coordinator , 02/2017 to Current Company Name – City , Puerto Rico Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver marketing and communications plans. Work with Marketing Manager to determine budget distribution and manage expenses to that budget. Compiled product, market and customer data to forecast accurate sales and profit projections. Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects, ensuring deadlines are met. Coordinate creation and printing of internal marketing material requests. Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events such as grand openings or other special events. Establish and maintain effective communication and working relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name – Puerto Rico Coordinating marketing projects and activities as requested. Provide support to marketing department. Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations. Ensure that messages are supportive of and consistent with marketing strategies. Coordinate flow of information and communication and disseminate it according to plan strategy. Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. Work with manager and business units to determine budget and manage expenses to that budget. Identify, develop and execute communications strategy for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas and activities for 13 dealer partners. Organizing production of branded items such as stationery and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name – Puerto Rico Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations initiatives. Create and deliver press releases, media relations content and corporate newsletter content. Updates Web pages uploading new products information, upcoming events and news. Develop reports of budget, return of investment and others. Keep inventory of promotional materials. Supporting in-house marketing and design team by coordinating and collating content. Track competitor publicity activity and prepared comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City , Puerto Rico Create Publics Relations Pieces as news releases and media kits. Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information, upcoming events and news. Education BA : Communication, Public Relations and Advertising , 12/2009 University Of Puerto Rico Río Piedras Work History Marketing Coordinator , 02/2017 to Current Company Name – City Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver marketing and communications plans. Work with Marketing Manager to determine budget distribution and manage expenses to that budget. Compiled product, market and customer data to forecast accurate sales and profit projections. Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects, ensuring deadlines are met. Coordinate creation and printing of internal marketing material requests. Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events such as grand openings or other special events. Establish and maintain effective communication and working relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name Coordinating marketing projects and activities as requested. Provide support to marketing department. Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations. Ensure that messages are supportive of and consistent with marketing strategies. Coordinate flow of information and communication and disseminate it according to plan strategy. Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. Work with manager and business units to determine budget and manage expenses to that budget. Identify, develop and execute communications strategy for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas and activities for 13 dealer partners. Organizing production of branded items such as stationery and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations initiatives. Create and deliver press releases, media relations content and corporate newsletter content. Updates Web pages uploading new products information, upcoming events and news. Develop reports of budget, return of investment and others. Keep inventory of promotional materials. Supporting in-house marketing and design team by coordinating and collating content. Track competitor publicity activity and prepared comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City Create Publics Relations Pieces as news releases and media kits. Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information, upcoming events and news. Certifications Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Skills Advertising, agency, Brand Management, brochures, budgets, budget, Budgeting, competitive, content, contract negotiation, database Management, special events, graphics, inventory, logistics, marketing strategies, Marketing plan, Marketing, Market, marketing communications, marketing and communications, materials, media relations, meetings, news releases, newsletter, Organizing, organizational, presentations, PR, press releases, pricing, Producing, profit, project management, promotional materials, Proofreading, Public Relations, Public Relations, Publicity, Research, Retail, sales, strategy, Strategic, Time management, trade shows, translation, Web pages ",PUBLIC-RELATIONS " CLIENT SERVICE SPECIALIST Professional Summary Results oriented business professional with a successful track record in the areas of: Strategic planning; implementation and operation of programs within set time frames; volunteer management, Proven ability to see the “big picture” and quickly isolate areas for improvement. Strong analytical and problem solving ability combined with a solid understanding of team work. Ability to communicate well with individuals at all levels of the organization. Core Competencies Personable professional with quick learning skills Ability to effectively work independently and with a team Excellent Communication Skills- Written & Oral Highly organized and dedicated person with positive attitude. Highly motivated self-starter who takes initiative with minimal supervision Flexible team player with the ability to effectively prioritize and juggle multiple concurrent projects while still making deadlines Strong logical & analytical thinker with demonstrated talent for problem solving Thrive on challenging tasks in office environment. Confident, hard-working individual who is quick to assimilate new concepts and meet challenges Professional Experience Client Service Specialist Sep 2012 to Current Company Name － City , State Responsible for the analysis, troubleshooting and resolution of second-level service desk incidents Plan and manage program implementation for new clients; facilitate on-line registration for members and ensure all eligible members have access to website. Manage administrative/database functions for health screenings, resolve screening issues and maintain accessibility of member accounts. Work with implementation & account managers to plan on-boarding of new clients, also ensure all account requirements are met before client go-live. Research strategies to enhance client relationships Facilitate and ensure loading of all eligible members into database, within 24 hours. Streamline all processes to ensure scalability and position company for doubled growth; maintain competitive market operations while accommodating client customizations. Public Relations & Event Planning Intern Sep 2011 to Jun 2012 Company Name － City , State Led various project management life cycles inclusive of planning phases, event planning and management, and outreach program implementation; supported project execution via management and maintenance of foundation database. Facilitated recruitment processes and supervised performances for qualified volunteers supporting signature events and fundraising efforts; adapted to intensive scheduling requirements and maintained efficiencies in performance and program execution. Designed outreach materials and coordinated distribution to general public; provided details and information regarding participation in organizational programs and initiatives. Solicited donations from sponsors by means of products and services. Marketing Assistant May 2011 to Aug 2011 Company Name － City , State Oversaw Customer Rewards Program development, execution, and long-term management, which enabled motivational incentives to high-performing clients, resulting in increased company loyalty; key facilitator for design and implementation of marketing concepts and materials. Managed and maintained client database systems, and oversaw communications and reporting functions for proactive alignment of companywide goals. Improved personal production with concurrent task management and added value to marketing strategies with consultation and new concepts. Gained subject matter expertise regarding Prinaj product line to facilitate proactive management of client issues and expedited resolution of key service issues. Public Relations Associate May 2009 to Jul 2010 Company Name － City , State Orchestrated design, implementation, and ongoing management of multiple customer relations training programs in individually tailored compliance with client specifications; pro-actively reviewed and restructured programs to align with evolving needs and resolve unforeseen issues. Monitored pending hits and clips and assisted compilation of quarterly media reports in support of senior staff decision making. Responded to and managed media inquiries and requests; secured expert resources and co-developed press materials and reactive media responses. Cultivated and grew beneficial relationships with media entities and third party organizations to streamline liaising and communicative efforts with all clientele. Honored recipient of the Timex Communications Excellence Award. Education Master of Science , Integrated Marketing Communications 2012 Roosevelt University － City , State , USA Bachelor of Arts , Mass Communications 2009 Babcock University － City , State , Nigeria Computer Skills Fundraising Software: Donorperfect Desktop Publishing Software: Adobe Photoshop Word Processing Software: Microsoft Office Suite Accomplishments Honored recipient of the Timex Communications Excellence Award (2010) ",PUBLIC-RELATIONS " COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with nearly 10 years  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.  Technical Skills Advising C-level executives Effectively working in a large complex organization with multiple entities Nonprofit and Public Relations agency experience Experience in Adobe InDesign creative software and WordPress Experience Communications Consultant 08/2017 to Current Company Name City , State Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Authors and leads annual communication strategies designed to motivate, engage, and inform employees and key organizational stakeholders. Develops internal send-all emails reaching more than 200,000 Kaiser Permanente employees. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Built a communications function for the organization's research and development division which included establishing an intranet page, newsletter, monthly ""stand up"" meetings, quarterly all hands meetings, and roadshows to engage employees and key regional stakeholders. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Rapidly develops stories for external website that feature patient and physician perspectives on a variety of medical advancements. Led the organization-wide adoption and implementation strategy for new emergency communication system designed to keep employees informed and connected in the event of a crisis. Serves as the national crisis communication representative for The Permanente Federation and eight Permanente Medical Groups. Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Provided consultation on communication strategies that support member engagement.  Lead project manager for regional flu communications. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%.  Produced creative print and digital advertising content to favorably position the organization with key member and non-member audiences. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care.   Supported Legal department to ensure compliance with annual regulatory notifications to members.  Led cross-functional teams to draft a variety of communication that help members navigate the complexities of their health plan.  Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals.  Ensured organizational consistency in all aspects of communication to employees. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impacts to operations. Developed creative concepts for employee communication projects to a variety of internal clients and business partners.  Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives.  Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Managed volunteers at client events. Organized speaking points for clients at public. Supported meetings and press conferences key clients and business partners. Wrote press releases and maintained relationships with members of the media. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications. ",PUBLIC-RELATIONS " P DIRECTOR, INFORMATION SYSTEMS PACS ADMINISTRATOR/IS SYSTEMS ANALYST Summary I have developed a solid history of managing multiple projects and employees simultaneously while implementing workable strategies with a constant focus on the future of the company. The combination of my proven success in IT Management, Project Management, PACS development and implementation, with the communication skills developed as a Public Relations Manager creates a rare level of proficiency and problem-solving ability which will complement the success of any company project or department. Highlights COMPUTER SKILLS Windows PC and Server OS platforms through current, MS Office, MS SQL Server 2000-2008, UNIX, Linux, Internet Explorer, Adobe Photoshop, FrontPage, Dreamweaver, Flash, PowerPoint, Photo Finish, PageMaker, WordPerfect, IMAP4, plus many others.. PACS/HIS Related: CPSI - All modules of HIS, ChartLink, ClientWare, EMR - All versions of ImageLink PACS software and server systems (directed development) Non-CPSI - McKesson PACS, E-Film, Philips iSite, Sectra, GE Centricity - Current GE, Philips, Toshiba, Siemens, Konica, Kodak and Fuji radiology modalities (US, CT, CR, MR, etc), AS400, HMS, SpeechQ, MModal DocQRoute, Kronos, HMS LETTERS OF REFERENCE & MATERIAL EXAMPLES AVAILABLE UPON REQUEST Accomplishments As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties. This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration. Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate. I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance. In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments. This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team. Experience Director, Information Systems PACS Administrator/IS Systems Analyst City , State Company Name / Aug 2012 to Jul 2014 As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties. This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration. Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate. I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance. In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments. This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team. I was brought into South Baldwin Regional Medical Center as the facility's first IS-based PACS Administrator. After initial reorganization of the PACS environment and creation of PACS related support procedures and documentation, my responsibilities quickly expanded to IS projects where I identified productivity improvements that could be made. Some of these projects included: Becoming the 24/7 dedicated technical resource for all Radiology functions, meaningful use implementation coordination, fileserver redesign for more stable and productive use, network and system optimizations where needed to improve efficiency, outlying clinic improvements to encourage ""single-company"" relations, and a number of others where needed. My primary focus has always been providing the necessary tools and support for the constant improvement of patient care. Manager, ImageLink PACS City , State Company Name / Jun 2006 to Jul 2011 My hiring position at CPSI was as a Senior Project Manager in the ITS Special Projects division. After only 3 months in this position, I was recruited into the ImageLink PACS division as an Implementation Project Manager. Before being promoted to Assistant Manager then Manager of this division, my primary responsibilities were system install scheduling, preparation and complete onsite implementation. The three week onsite implementation of the ImageLink system entailed; coordinating server placement and networking with hospital IT, directing the installation of all server and reading hardware, coordination with all modality vendors to establish DICOM communication with the new system, integration with CPSI and other vendor HIS, Radiologist and staff training and conversion of data from the previous Radiology system. A number of these sites requested that we perform the conversion of data without involving the previous vendor. Success in these situations required developing an in-depth familiarity with numerous systems, including: McKesson, GE Centricity, Philips iSite, OrthoView, E-Film and Spectra PACS systems. Because responsibilities included development planning with Programming and travel with Sales to assist in promoting the ImageLink product, I acquired additional familiarity with these competitor systems in order to keep ImageLink current with the needs of our customers and provide my employees with training relevant to their implementations. This broad spectrum of involvement with multiple PACS systems left me knowledgeable on their use, tools and configuration. CPSI of Mobile In September 2006, ImageLink was in use at 27 of CPSI's 950 hospitals nationwide. Of the 101 sites added during my time in ImageLink, I implemented 58, either directly or in an onsite supervisory capacity while retaining ultimate responsibility for all installs and the overall performance of the division and its employees. IT Services/Public Relations Project Manager City , State Company Name / Oct 2003 to Apr 2006 In addition to managing all aspects of the company's information systems, I handled the development and execution of public education and outreach plans and materials, including public meeting organization and facilitation, direct mail, printed collateral, website updates and public relations events. Our primary clients included the City of Tucson, Arizona Department of Transportation, Pima County, Nevada Department of Transportation and the Federal Highway Administration. ICS Director Senior Hardware/Software Support Technician City , State Company Name / May 2002 to Jun 2003 After accepting full authority over all corporate information, communication and security systems, my primary responsibilities included: Employee management, cost control, developing and directing the implementation of all IT related projects, while assuring that my team and I consistently maintained the systems and services that our customers and employees relied on. My efforts in this position resulted in a 60% increase in employee productivity and the development of the first Private Label Auction site, for one of our key clients, creating the first source of income from the ICS Department. Spending in the ICS Department was decreased by more than $100,000. I was hired into this position as the direct assistant to the Vice President over the ICS (Information and Communication Services) Department. My duties included: Project management, documentation of policies and procedures, and reporting on the overall status of the ICS Department. During this year, I built the first comprehensive ICS procedure manual as well as the creation or replacement of all corporate IT and communication related policies. Education High School Diploma Mount Desert Island High School Skills PROJECT MANAGER, ITS, PACS, RADIOLOGY, DICOM, INTEGRATION, INTEGRATOR, MCKESSON, NETWORKING, SALES, SALES TO, SCHEDULING, STAFF TRAINING, TRAINING, WITH SALES, CLIENTS, SECURITY, DIRECT MAIL, PUBLIC RELATIONS, DOCUMENTATION, BACKBONE, DATA CENTER, MENTORING, PHONE SYSTEM, WINDOWS 7, COST CONTROL, INCREASE, SYSTEMS ANALYST, PROJECT MANAGEMENT, ADOBE PHOTOSHOP, AS400, DREAMWEAVER, EMR, EXCELLENT MULTITASKER, FLASH, FRONTPAGE, HMS, INTERNET EXPLORER, KRONOS, LINUX, MS OFFICE, MS SQL SERVER, MS SQL SERVER 2000, PAGEMAKER, PHOTOSHOP, POWERPOINT, PROBLEM-SOLVING, SIEMENS, SIMULTANEOUSLY, SQL, SQL SERVER, SQL SERVER 2000, TECHNOLOGY MANAGEMENT, UNIX, WORDPERFECT ",PUBLIC-RELATIONS " ABOUT Creative communications professional good with implementing PR strategy, writing press collateral and managing press on-site at events, launches and trade shows. Also experienced in maintaining relationships to secure press placements, creating event and launch timelines and strategies and managing influencer campaigns and partnerships. Additionally‚ accomplished and well-versed in ROI, social media marketing strategy, creative marketing initiatives, SEM, design, content and copywriting. Education May 2015 Bachelor of Science : Public Relations The University of Texas at Austin － City , State Student in The Stan Richards School of Advertising and Public Relations VP, UT Austin Public Relations Student Society of America Texas Creative Advertising Sequence  Completed Business Foundations Certificate in Marketing and Management — The McCombs School of Business (UT Austin)  Accomplishments Created personal freelance agency, La Femme New York in May 2015 and secured press placements and launch initiatives for over 6 project-based clients in just 7 months Through strategic social media marketing, increased social media revenue up to $15,000 a month for HATCH Collection  Managed and initiated brand and influencer partnerships garnering over $60,000 in conversion Increased acquisition, engagement and following on social media platforms: 8,000 followers in 5 months at HATCH Collection  Experience 12/2015 to Current Digital Marketing and Social Media Manager Company Name － City , State Executing social and digital communication strategy and providing upper management and CEO with weekly social media schedules and analytical reports Planning, interviewing for and writing weekly strategic blog content (www.hatchcollection.com/blog) Liaising with creative team to create graphics and assets for social media outlets each week Compiling monthly revenue reports across all channels based on social media/Google Analytics and Kissmetrics Influencer/blogger seeding, executing brand and paid partnerships and outreach/sample sending from start to finish — reporting conversion and ROI post campaigns using analytics and CTRs Tracking analytics/results across social platforms and driving engagement and revenue per channel— beat previously-set company goals each month 07/2015 to 10/2016 Fashion PR Assistant (Freelance) Company Name － City , State Hellessy, Tess Giberson, Milly, Kaelen NYC, Novis, Naeem Khan, Libertine Event management (NYFW) - worked alongside production team and directors to manage venue logistics and to confirm day-of-show timelines Created media alerts with show/presentation details and blasting alerts to targeted lists Press check-ins / Seating chart arrangements 01/2015 to 07/2015 Digital Marketing Intern Company Name － City , State Social media marketing and analytics. Tracked web and social media impressions via Google Analytics and Kissmetrics highlighting individual Strategized for major social media campaigns ahead of art exhibits and the company's annual art festival -- artists and features and executing market research on how to optimize festival turnout Worked to calculate click-throughs for banners based on site and Google analytics and compiled marketing information and reports to improve annual art festivals Writing and compiling weekly social media calendars based on company and community events. 09/2012 to 05/2013 Beauty Public Relations Intern Company Name － City , State Clients: Obsessive Compulsive Cosmetics, Inglot Cosmetics, The Makeup Show, Hair Room Service Managed social media for agency and clients Event management for clients— managed press booths for clients for New York City's largest makeup artistry trade show (The Makeup Show NYC) Updated media lists: pitched to Glamour Magazine, Teen Vogue/Vogue, Ebony Magazine, Essence Magazine, Allure Magazine, Refinery29, W Magazine, etc. Put together press kits for clients— drafted and distributed press releases to press at Obsessive Compulsive Cosmetics' NYC store grand opening and trade shows (The Makeup Show NYC) Skills Web design and branding PR writing: media alerts, event wrap-reports, product dossiers, launch plans, press releases PR and marketing software proficiency and experience: FashionGPS, Cision, HootSuite, KissMetrics, Google Analytics Design software proficiency: InDesign, Illustrator, Adobe Photoshop  ADDITIONAL ROLES The Makeup Show, 2015 (Events/PR Intern - NYC), Chaos Cocktails, 2014 (Marketing/PR Intern - Austin, TX), The PR Boutique, 2013 (Lifestyle PR Intern - Austin, TX) Diane Terman Public Relations, 2012 (Beauty PR Intern - NYC), Linda Gaunt Communications, 2012 (Fashion PR Intern - NYC) For more: https://www.linkedin.com/in/alyssa-neilson-54054057 ",PUBLIC-RELATIONS " ACCOUNT REPRESENTATIVE Professional Summary I am a social media and public relations professional, experienced in creating direct-to-consumer and internal communications for global brands. I am also the founder of @Wandering_for_Eats, a foodie Instagram brand with over 3.5k followers and multiple partnerships with local businesses in Hudson County, New Jersey. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite Ads C Content Content Development Copywriting Client Delivery Email Finance Financial Leadership Letters Marketing strategy Marketing Materials Meetings Microsoft Office Suite Network Photo Editing Profit Proposals Quick Recruitment Research Sales Stories Strategy Television Articles Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides •Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Education Master's Degree : Communication and Media Studies , 05/2018 Rutgers University - City , State GPA: 3.83 Bachelor's Degree : Communication and Women's & Gender Studies , 05/2016 Institute for Women's Leadership - City , State Leadership Scholars Certificate : 05/2016 Work History 04/2016 to Current Company Name Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%. Continuously growing followers by optimizing my social media strategy. Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post. Produce weekly sponsored “snack hack” videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager. Research local restaurants and create value-added content for daily Instagram Stories and Feed posts. Account Representative , 03/2019 to 05/2020 Company Name – City , State Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands. Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides •Provided updates on running projects and set project-based goals in weekly client meetings. Compiled research on pharmaceutical brands and their campaigns to find new business opportunities. Management Trainee , 06/2016 to 10/2018 Company Name – City , State Led operations of 4 Café departments concurrently, including overseeing 4 Team Leaders and 30+ employees. Successfully planned and led Café operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively. Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings. Human Resource and Recruiting Intern , 01/2015 to 12/2015 Company Name – City , State Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn. Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated. Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors. Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding. Skills Social Media Strategy Digital Marketing Content Development Copywriting Photo Editing Microsoft Office Suite, Ads, C, content, Content Development, Copywriting, client, delivery, email, Finance, Financial, Leadership, letters, marketing strategy, Marketing, materials, meetings, Microsoft Office Suite, network, Photo Editing, profit, proposals, quick, recruitment, Research, sales, Stories, Strategy, television, articles ",PUBLIC-RELATIONS " COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with 10 years  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.  Technical Skills Healthcare industry experience supporting health plans, hospitals, and medical groups. Experience in internal, external, and executive communication. Proven track record in communicating complex clinical issues and industry trends. Demonstrated experience in successfully developing and managing communication programs that connect physicians to new healthcare solutions. Experience Communications Consultant 08/2017 to Current Company Name City , State Provides complex communications consultation, with an emphasis on writing care delivery related content for broad internal, external and leadership audiences. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Executed successful clinical product introductions by coordinating actions with social media, public relations and other internal teams. Authored materials designed to articulate Kaiser Permanente's technological advancements in Electronic Health Record systems and Clinical Libraries that help to inform clinical decision making. Built a communications function for the organization's research and development division to internally and externally elevate best clinical practices. Leads communication activities designed to promote and accelerate the use of newly available clinical technologies to physicians. Leads monthly community of practice calls bringing together communication leaders from 8 Permanente Medical Groups to share best practices, surface care delivery stories, and cross-promote resources. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Developed platform for cross-sharing public speaking opportunities among national communications team to elevate physician executives at healthcare industry events. Led the planning, development, and execution of a change management communication strategy in support of research and development division. Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Develops send-all emails designed to inform, motivate, and engage more than 200,000 Kaiser Permanente employees.  Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Put together cohesive communication plans and marketing collateral in line with brand messaging and strategic objectives. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%. Led cross-functional teams to draft a variety of communication materials that help members navigate the complexities of their health plan. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care. Supported Legal department to ensure compliance with annual regulatory notifications to members. Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impact to operations. Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives. Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning. Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends. Supported meetings and press conferences for clients and business partners. Supported the development of press releases and media kits. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Chapter President 01/2015 to 08/2017 Company Name City , State Founding member of genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated to professional development and fostering cross-organizational collaboration on industry trends.  Developed strategy and built a leadership team who helped Hawaii reach the largest membership numbers outside of California.  Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications. ",PUBLIC-RELATIONS " FOUNDER/STRATEGIC ACCOUNT DIRECTOR Links www.hyvemyanmar.com Professional Summary To utilize my expertise and international experience as an Entrepreneur, Strategic PR & Digital Marketing Professional, and Creative Thinker. A dynamic professional with over 10 years of experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts and clients. Service-oriented leader dedicated to fueling revenues, enhancing client's experience, and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full project lifecycles with a focus on high-quality deliverables. Skills Management and Operational Leadership Critical Thinking and Problem Solving Networking, Business Development, and Stakeholder Relations Detail-Oriented and Results-Driven Creative Thinker and Effective Writer Strategy Development & Strategic Planning High-impact Proposal Presentation Key Account Management Project Management Research, Data Analytics, and Reports Social Media Strategy and Content Creative Mind with Love for Visual Design Articulate Planning an Effective Communication Don't Take No For An Answer Work History Founder/Strategic Account Director 08/2016 to 10/2020 Company Name – City , State , myanmar Responsible for the overall Operation and Management of the Agency specializing in Integrated Public Relations, Strategic Communications, and Digital Marketing Services. Developing overall strategy, conducting market and competitor analysis, coordination with clients and media - overall media strategy and execution guidelines for high-level projects - consultation on corporate strategy development - networking and business development - media and government relations and overseeing creative projects. Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies. Determined target demographics and devised strategic marketing initiatives to reach target audiences. Led and managed talented teams of PR Professionals, Content Writers, Digital Marketers, Visual Designers, etc., to plan and implement project tasks meeting timelines and exceeding expectations. Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies. Visit www.hyvemyanmar.com see full Agency Profile and Project Portfolio. Editor-At-Large 06/2014 to 12/2016 Company Name – City , State , Myanmar Was responsible for - Testing and evaluation of products ranging from Automotive to Computers. Attending Shows & Fairs, Media Events, Press Conferences, Product Launches, etc., - Preparing, editing, and proof-reading the news, articles, photos, videos, and product Reviews - collaborated with visual designers to develop and implement visual elements for the Print Magazine and Website - Coordinate within Management Team for strategic planning of the Magazine. Assigned stories, led content development meetings, and reviewed completed stories to guide the execution of concepts and tone. Devised attention-grabbing headlines and summaries for each article, determining the readiness of written pieces, made changes, and approve final versions for publication. Worked with graphic artists, post-production team members, and other specialists to produce captivating and successful content. Developed and optimized online and print strategies to maximize coverage, advertiser funding, and subscriptions. Establishing & maintaining business relationships with Partners such as Mercedes-Benz, Ford, Land Rover, Samsung, HTC, Asus as well as clients for advertising purposes and customers. Helped launched Myanmar's First & Only, International Standard, Hands-on Reviews based Magazine. Established a reputation as one of the most reliable Product Reviewers in Myanmar. Procurement Assistant 04/2010 to 12/2013 Company Name – City , State Provides procurement, logistical, and administrative support to the HQ supply team in the acquisition of a wide variety of goods and services. Reviews, records, and prioritizes purchasing requests and obtains additional information as required; determines the availability of vendors and funding sources; monitors status of existing requisitions, maintain contact with suppliers to ensure timely delivery of goods and services. Produces tender documents such as Request for Quotation (RFQ) and more complex ones such as Request for Proposal (RFP) and Invitation to Bid (ITB) based on the nature of requirements and cost of procurement involved; Collaborate and coordinate with all parties involved to ensure the tender documents reflect client's requirements and adhere to all rules and regulations. Prepares abstracts of offers and compile data contained in quotations and bids to determine which supplier can deliver the required goods/services at the best terms and lowest cost possible as per Financial Rules and Regulations and Procurement Guidelines. Finalizes Purchase Orders for approval, assists relevant Procurement Officers in supplier selection, negotiations, and preparation of Contracts on more complex, higher-value purchasing operations; while coordinating with all concerned parties and ensuring appropriate follow-up action. Maintains relevant internal databases and files; keeps track of any contractual agreements, systems contracts, etc. Researches retrieve and present information from a variety of internal and external sources on sources of supply, vendors by commodity, as well as obtaining specifications for new products and market research. Effectively and timely liaises with all concerned parties, including the various departments and offices, at all stages of the procurement process to ensure utmost client satisfaction. Member of HQ Supply Team which was responsible for procuring, planning, and management of various high-level events, meetings, and functions as well as UN Examinations. Portfolio of over 30 Million worth of Goods & Services procured and/or managed related Contracts. Carried out t tasks effectively and efficiently and won high praises and great satisfaction from both external vendors and internal clients and was known for professional, diligent, and dedicated customer service. Marketing Manager 09/2008 to 03/2010 Company Name – City , State Spearheaded the in-house Marketing & Business Development team collaborating and coordinating with government agencies, sub-consultants, senior management, project managers, engineers, architects in creating world-class Architectural, Engineering, Construction related Request for Proposals (RFP), Request for Qualifications (RFQ), and Expression of Interest (EOI). Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets. Built brand awareness and generated leads while managing internal and external marketing campaigns and programs. Grew new business connections by strategically networking with industry experts. Provided support for executive leaders and provided detailed reports for business strategies, while cultivating partnerships with clients. Coordinate with project managers in the selection and recommendation of appropriate projects and personnel to be included in the proposal, according to the Request for Proposal (RFP) as well as preparing Cost Estimates and Project Schedules. Help prepared comprehensive technical write-ups for proposals. Proofread and edit technical proposal text written by a project manager and engineers for proper grammar, spelling, comprehension, and style. Also proofread and edit existing project summaries and resumes of project personnel, and other supporting materials. Designed and implemented an ""RFP Database"" of knowledge and responses to streamline the RFP workflow and business process. Actively participate in the improvement of the look and feel of EWF's proposal design. Track, measure, and analyze the win/loss rates of RFP/RFI response sales. Maintain and own vendor relationships, budget, and performance management. Have won projects worth over $ 8 Million in total - Established an automated RFP management and coordination system for convenience and accuracy in developing proposals. Transformed corporate website and social media platforms to better engage customers and promote sales, designed a comprehensive qualifications package and marketing materials for an extensive marketing campaign during the firm's transition period Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach. Education Professional Certificate : Social Media 10/2020 Coursera + Facebook - City Professional Certificate : Public Relations And Organizational Communication 01/2017 National University Of Singapore - City No Degree : Ethics in Procurement United Nations Training - City Professional Certificate : Project Management 05/2009 New Jersey Institute Of Technology - City Bachelor of Science : Computer Science 05/2007 Salem University - City Bachelor of Arts : Law 2004 University Of Distance Education - City ",PUBLIC-RELATIONS " OWNER Summary Dynamic event planner and communications professional looking for the anti-desk job. My main passions in life are travel, food, and creating events and experiences, specifically around food. I have lived all over the US and in multiple countries. I have worked in multiple restaurants, although it is not reflected on my resume. I would be happy to send a list of the places I've worked. I spent six years working with chefs and authors in cookbook publishing world in NYC (Cooking with Italian Grandmothers (IACP and IPPY winner), Afield (James Beard Nominated), Off the Menu, Primal Cuts, Made in America). I also worked for JustFood.org under Jessica Gaffney (Former Director of Marketing on multiple events). I planned The Butcher's Guild conference in Napa. I created a workshop in Chicago called Sustainable:: Cities at a cooking school, as part of the Off the Menu book tour. I have been responsible for garnering press and sponsorship/partnerships for cookbooks and events. Highlights Worked on multiple events related to cookbooks and food, with JustFood.org, Ark Endeavors and Thrillist/Jack Threads. Accomplishments Garnered extensive press for authors, experts, and products, over the course of six years in the publishing and PR spaces Created hundreds of events around the country, including a small but successful future of food conference in Chicago, over 50 restaurant events at Italian restaurants across the country, over 50 restaurant events at restaurants who participated in our cookbooks, the butcher's guild conference in Napa, worked with the marketing director at JustFood.org to create a great experience at GoogaMooga, and worked with Thrillist to create The Culinary Road Trip (brought in chefs from all over the country to offer LA a food experience they couldn't get in their backyard). Experience Company Name April 2015 to Current Owner City , State Currently working with a Boulder-based publisher, a fitness expert (social media only), and a chef with a non-profit. organization. Social media strategy, email marketing using MailChimp, press outreach using Cision and research. Example Press Placements: Daily Mail, Inside Edition (pending), Narratively, New York Daily News... Company Name September 2014 to May 2015 Publicist and Account Manager City , State Identified client needs through market research and analysis. Researched, negotiated, implemented and tracked public relations activities. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts. Crafted pitches and pitched to media lists. Created a social media strategy, including contests and giveaways, with various clients. Example Press Placements; The Boston Globe, Time Magazine, The Daily Mail, New York Daily News, NPR Marketplace, Forbes. com, Today.com, Women's Health, Success Magazine. Company Name March 2014 to September 2015 Event Logistics Manager & Communications Coordinator City , State Logistics manager for all events with Thrillist Media Group including: Best Day of Your Life, Thriillst Culinary RoadTrip, Mixxtails Man Cave (in cooperation with Bud Light). Brought on for the busy season. Company Name March 2014 to September 2014 Communications and Events Coordinator City , State Worked hand-in-hand with the founders to create and produce an annual conference. Successfully identified and landed sponsorships. Reached out to all three hundred members to ensure their attendance and contributions to conference. Managed budget. Manged communications in cooperation with co-founders. Company Name March 2013 to March 2014 Communications Manager, Project Manager and Product Manager City , State Defined project and company vision, strategies and tactics. Coached client representatives on effective communication with the public and employees. Established long-range objectives and developed innovative strategies to help achieve them. Acted as communications liaison between the CEO, upper-level management, the founder and software development team, which included UX and UI managers. Estimated project costs and monitored budgets. Developed corporate communications strategies and programs, including project timelines. Wrote reports daily Organized and led meetings. Company Name June 2009 to March 2013 Publicist and Author/Book Tour Coordinator City , State Researched, negotiated, implemented and tracked sales, marketing and public relations activities using Google analytics, FB insights, and other resources. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts at Random House. Conferred with production, graphic design and web-design teams to coordinate production of communications materials. Worked directly with Publisher and Associate Publisher and Senior Editor. Example Press Placements: NPR's The Splendid Table, Jamie Magazine, The New York Times, Wall Street Journal, Washington Post... Company Name June 2008 to April 2010 Social Media Manager City , State Handled all social media responsibilities. Worked directly with Deborah Madison. Education St. John's College 2009 BACHELOR OF ARTS City , State The Great Books of Western Civilization: www.sjcsf.edu Affiliations New York Women's Culinary Alliance: www.nywca.org/ Skills Event management, email marketing, project management, community management, communications, social media. ",PUBLIC-RELATIONS " VP MARKETING & COMMUNICATIONS Summary Marketing manager and writer offering a comprehensive background in the development and execution of strategic marketing communication plans across all platforms to drive customer acquisition and retention. Highlights New customer acquisition Brand development Multi-media marketing CRM management Account management Copywriting Direct mail campaigns Interactive marketing Accomplishments Increased sales up to 80% year over year for 118-store retail chain through email marketing campaigns. Increased sales by 7% over baseline on average for national promotions. Exceeded customer retention an average of 0.66% with return on investment of 11.6%. Exceeded goals through teen driver safety program by r educing claim losses by 0.70% and increasing retention by 3.4% . Best in Show Award – Insurance Marketing Communications Association. National Award of Merit – United States Department of Transportation, U.S. Coast Guard. Trademarks for branding from the United States Patent and Trademark Office. Experience VP Marketing & Communications November 2015 Company Name － City , State Develop marketing strategy and business plan for creative agency promoting ecological consciousness of the sea and supporting the coastal business community. Manage all marketing and communication programs. Cultivate business leads to expand market. Create content and email marketing, press releases, and social media posts. Research Advocate March 2012 Company Name － City , State Review grants proposals for cancer research providing perspective and recommendations. Present critiques to panel of research scientists at Peer Review meetings in Washington, DC. Account Executive June 2013 to November 2015 Company Name － City , State Email and Social Media Marketing Management - Researched markets and worked with lead vendors, then executed, tested and analyzed targeted marketing campaigns using a variety of email service platforms for programs that resulted in increased sales up to 80% year over year for 118-store retail chain. Marketing Campaign Manager – Create and present strategic proposals to business leaders and manage all facets of clients' marketing programs including website, video, social media, info graphics, advertising and public relations. Responsible for achieving the business goals of multiple accounts in various industries by executing campaigns and analyzing results. Project Management – Develop project schedules, calendars, budgets and timelines and execute new product launches and marketing campaigns while managing internal staff and external vendors for on-time high quality deliverables. Analyze results and adjust to optimize success. Event Management – Develop and execute event plans and work on site at dozens of client grand openings and press events that include hundreds of people and top government officials. Internship Program Manager – Recruit and manage college interns and company internship program. Sr. Marketing Project Manager October 1988 to February 2012 Company Name － City , State Customer Retention Manager – Exceeded corporate customer retention goal by launching multi-channel retention programs geared toward distinct sales and customer segments. Analyzed results and adjusted target segments accordingly. Company Magazine Creator and Manager – Developed, launched, and managed cross functional teams to produce the customer magazine, “MetLife, Your Life,” to increase customer retention and referrals, encourage product cross sales, and promote safety to reduce claim losses. Three issues are published each year in twelve versions to targeted audiences with total circulation of more than 700,000 per issue. Project yielded increased customer retention of 0.66%, exceeding goal, with return on investment of 11.6%. Led quarterly executive publication advisory team. Website Manager –Developed, launched, and managed the complementary digital version of “MetLife, Your Life” magazine, metlifeyourlife.com, with strategic links to metlife.com and premier safety organizations to optimize SEO and cross sales. Teen Driver Safety Program Manager – Created and managed teen driver safety program to reduce accidents, injuries and claims and retain customers. Thousands of teens enrolled countrywide resulting in customer retention lift of 3.4%, and reduced claim losses by 0.70% exceeding goals. Partnered with IT for programming and fulfillment and reported retention results regularly to senior management. New Product Development Management –Launched enhanced auto, home, boat, and GrandProtect insurance products ensuring understanding of new features at all touch-points throughout the company including all sales distribution channels and customer service. Safety Program Manager – Created, developed, launched and managed driver safety discount programs for Top Driver and the National Safety Council working with IT, underwriting, claims and sales departments. Insurance Policy Package Redesign Team Leader – Led inter-departmental team to advise programmatic and customer-friendly enhancements to MetLife Auto & Home insurance policy package to improve customer experience. Sales Incentive Program Manager – Developed and administered a variety of incentive programs to increase sales throughout MetLife Sales Distribution. Fostered enthusiasm for programs with on-pace reporting. Average increased sales rate 7% over baseline for national promotions. Sales Recognition Manager – Collaborated with cross-functional teams and developed, kicked-off, and managed recognition programs for sales associates including programs for sales management, captive agents, independent agencies, and national and group accounts. Market Research – Research insurance industry activity and develop new initiatives to stay ahead of the competition. Utilized customer and public surveys and focus groups to tap into consumer insights. Correspondent January 1988 to January 2000 Company Name － City , State Reported on and wrote local interest stories. Columnist for monthly food and entertainment feature entitled ""RSVP"" which ran for five years. Education BA : Communication University of Pittsburgh － City , State BA : Business University of Pittsburgh － City , State Professional Designations Associate of Insurance Service (AIS) Associate of Personal Insurance (API) Skills Business strategy, content creation and management, email marketing, social media, public relations ",PUBLIC-RELATIONS " HUMAN RESOURCES ADMINISTRATIVE ASSISTANT/EXECUTIVE ASSISTANT Career Focus Ambitious professional driven to launch a career in the communications and customer service fields. Brings valuable experience from internships in public relations and one year of fast paced experience in Human Resources.Hard-working, entry-level job seeker looking to apply my education and experience. Very familiar with the EBSCO Host research database. Core Qualifications Mac and PC; Microsoft Office (Excel, PowerPoint, Word); WordPress; Hootsuite; Google Docs; Twitter; Facebook Management; Google alerts; Trapit; Photoshop (Novice); HRIS databases Research Databases: Human Resources Information System Databases: Ceridian and Kronos, Cision, Ebsco Host Accomplishments Dean's List All Semesters Westfield State University Honors Program 01/2011-05/2014 Phi Kappa Phi Honors Society 03/2013-Present Dan Doyle Memorial Scholarship 06/2013-5/2014 Outstanding Classroom Citizenship Award 5/2014 Academic Excellence Award 5/2014 Work Experience Human Resources Administrative Assistant/Executive Assistant October 2014 to September 2015 Company Name － City , State Manage multiple schedules Assist entire department with any and all needs Strong organizational skills/ability to multi task Work in fast paced work environment Ability to troubleshoot High volume of interaction with accounting Coordinating travel arrangements Experience with confidential and sensitive information, employee relations Ensuring compliance with labor law posters Track Employee Anniversaries Strong Customer Service skills Member of Winn Event Planning Committee Working knowledge of Learning Management System and training Facilitate WinnStart process Street Team Member May 2014 to September 2015 Company Name － City , State Responsible for set up, execution, and breakdown of station appearances Represented the station in a positive manner Maintained station vehicle and prize inventory Interact with clients at sales appearances Upheld appropriate station image at all events (brand ambassador) Communicated with Promotion Coordinator before and after events. Manager May 2007 to September 2015 Company Name － City , State Promoted 4 times within 4 years of employment due to leadership abilities and work ethic. Mentored/trained new members of staff in both event planning and cleaning. Assisted with event coordination and troubleshoot problems while maintaining strong customer service focus. Communications Intern January 2014 to May 2014 Company Name － City , State Assisted in the planning and execution of reunions and Alumni Mentor Networking Night events Contacted venues/used resourcefulness to work within means to decorate events, plan activities Conducted research to improve alumni website and magazine Generated ideas/conducted research to improve alumni website/increase student attendance for events Created methods to reach out to alumni to encourage contributions and involvement in University. Public Relations Intern June 2013 to August 2013 Company Name － City , State Wrote press releases promoting upcoming events for clients Composed/published 2 blogs weekly about public relations tips and current events for website Worked to keep 3 clients' websites, Facebook, and Twitter accounts up to date Made pitch calls to magazines for clients' to promote upcoming events Managed a Virginia political news blog, website, and social media pages for the public Set up Google alerts/Trapit to track and monitor information Attended rallies for United Mine Workers of America Coordinated and performed social media tasks for clients events Experienced and used effective communication strategies. Education and Training Bachelor of Arts : Communication Public Corporate Communication Political Science , May 2014 Westfield State University － City , State GPA: GPA: 3.877/4.00 Communication Public Corporate Communication Political Science GPA: 3.877/4.00 The Washington Center: Internships and Academic Seminars; Washington DC 05/2012-08/2013 Media and Communications Program Course work: Mass Media and National Politics Contributed to a civic engagement project advocating for veterans and assisting in reintegration Partook in courses for career development and professionalism Interests Member: Westfield State Track and Field 09/2010-05/2014 Team Red White and Blue Summer 2013 Volunteer: Westfield Boys and Girls Club Spring 2011-2012 McDowell Mission trip July 2013 Campus Activities Board: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 10/2013-04/2014 Hall Council 01/2014-03/2014 Assisted in hiring decision process for 2 new professors in Communication Department April 2014 Additional Information Westfield State Track and Field Member 092010-05/2014 Team Red White and Blue: Veteran Services Summer 2013 Volunteer: Westfield Boys and Girls Club Spring 2011-2012 McDowell Mission Trip July 2013 Campus Activities Board 09/2013-05/2014 Street Team: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 01/1014-03/2014 Assisted in hiring decision process for 2 new professors in Communication Department Skills Excel, Microsoft Office, customer service, database skills, event coordination, fast paced, focused, HRIS, human resources, social media management, leadership skills, networking, strong organizational skills, press releases, promotion, public relations, research, manage schedules and travel arrangements, troubleshoot, website, websites, editing ",PUBLIC-RELATIONS " PRESIDENT Executive Profile Media relations pro with compelling pitching skills, delivering top tier media and publicity results for clients. Placed media stories in thousands of international venues across multiple continents, including the Wall Street Journal, Forbes, People, Sports Illustrated, USA Today, Time and Newsweek. Booked client appearances on NBC's Today show, The Tonight Show with Jay Leno, David Letterman, Good Morning America, Oprah, and many more. Excellent written, verbal and interpersonal communicator, proficient in creating quality written material, with published articles and bylines in dozens of magazines and media outlets. Large-scale international special events management, positioning and publicity expert for Future Capitals World Summit & Expo (Abu Dhabi), the World Summit on Innovation & Entrepreneurship (WSIE, Dubai), the US-Arab Economic Forum with Colin Powell (USA), and more. Bi-culturally insightful strategist, delivering marketing communications programs that support growth in international markets, with experience in the Middle East & North Africa (MENA) regions, and in Central America. Innovative branding executive and savvy problem-solver for regional, national and international clients across multiple industries, including economic development, travel & tourism, government, energy, technology, education, financial, healthcare, and sports & entertainment. SKILLED MARKETING COMMUNICATIONS STRATEGIST AND PUBLIC RELATIONS EXECUTIVE with significant and progressive experience developing, managing and executing integrated marketing and PR campaigns for a broad range of regional, international and global clients, industries and events. Proven leader in brand development, project management, international media relations, multi-cultural marketing, special events, team building, and collateral development. Partial Client List Global Organizations Sports Marketing Healthcare PPD Clinical Research Facility, Pfizer, American Institute of Healthcare & Fitness, Medical College of Ohio, Environmental Health Perspectives Financial Capital Bank, Fifth Third Bank Government, Travel, and Tourism Environmental Health Perspectives magazine, Michigan Economic Areas of Expertise Marketing Communications Strategy Corporate Communications Brand Development & Auditing Brand Message & Image Development Multi-Cultural Marketing Special Events & Launches Project & Team Management Idea Generation Public Relations Campaigns Regional, National & Global PR Publicist & Company Spokesperson Press Conferences & Media Tours Media Training & Development Collateral Writing & Development Website Content Social Media Strategy & Content Core Accomplishments Directed all PR efforts, including organizing press conferences, managing special promotions, serving as media spokesperson, managing celebrity appearances and writing media releases, sponsorship, and grant proposals. Managed media relations, sponsor relations, merchandising, co-op advertising, television syndication and sponsor fulfillment. Successfully pitched and placed a remote feature on The Today Show, and won a Gold Award for the ""Best Press Kit"" from the International Festivals and Events Association (IFEA). Professional Experience President Jan 2006 to Current Company Name － City , State An independent marketing & PR practice helping SMEs meet their business needs. Conduct brand audits and develop results-driven business strategies to help clients define, manage and reach their business goals. Develop and execute integrated marketing communications programs, special events and PR campaigns for multiple clients in various industries. Provide creative oversight and development of key messaging, brand image, Web site content, and marketing collateral to effectively position clients among the media and their target audiences. Vice President Jan 2011 to Jan 2012 Company Name － City , State A Startup company formed to capitalize on a constitutional amendment in Honduras that allowed the creation of new cities with semi-independent governance systems. Developed strategic marketing communications campaign and multi-cultural messaging for key audiences and international media to facilitate cross-national communication and ensure global awareness of the project. Created innovative community relations program and bi-lingual presentation to engage and nurture relationships with Honduran president and government officials, business leaders, and select media in Tegucigalpa. Managed vendors and provided creative oversight for brand development, logo, Web site development and content, and PR partners in Central America. Director of Brand Jan 2004 to Jan 2007 Company Name － City , State A full service marketing agency, offering public relations, advertising, and design. Developed brand strategy and award-winning PR campaigns for the agency and its clients in the fields of healthcare, financial services, sports marketing and business to business services. Managed the PR staff and budget, and worked closely with company president to position and launch their sports marketing division. Improved company's market position by successfully introducing and managing the market planning and RFP processes for agency clients. Continued. Director of Public Relations & Agency Associate Jan 2000 to Jan 2004 Company Name － City , State Worked with president and chairman of an international chamber of commerce to enhance economic exchange and cultural understanding between public and private sectors in the US and Middle East & North Africa (MENA). Helped company expand from vertical to horizontal markets by conducting a brand audit, brand and positioning refresh, identifying and developing profit centers, standardizing event and sponsorship structures, and favorably positioning the chamber in the international media. LINK Led worldwide media relations efforts and facilitated network media interviews and press conferences resulting in nearly 40 million media impressions globally for The US-Arab Economic Forum's flagship event. Worked with participating foreign ministries and government officials from the Middle East, and, the US state department and homeland security, as well as dozens of c-level executives of Fortune 500 companies including HP, Boeing, Microsoft, Cisco, OPEC, ConocoPhillips, ExxonMobile and others. LINK Developed and executed a public relations campaign and grand opening event for professional sports venue and event stadium Ford Field in Detroit. Created and executed a Tasting Event targeted at non-sports related conference and special event planners which generated a total of 400 leads, and resulted in nearly $5 million in revenue booked within the first six weeks after opening. LINK Page 2 of 2 Professional Experience, cont. A full service marketing agency, offering public relations, advertising, and design. Developed effective communications strategies and PR campaigns for multiple events and clients in the government, economic development, travel and tourism and education sectors. Grew the PR division and staff by managing department budget and goals, leading client presentations for new PR business pitches and RFP's, and developing a media training program. Collaborated with multiple teams within the agency to integrate marketing efforts with PR, and was appointed to an Agency Associate team to assess and raise awareness of important interdepartmental issues and development initiatives to the senior partners. Publicist & Director of Marketing Jan 1996 to Jan 2000 Company Name － City , State A private agent and lawyer representing the careers of select professional athletes. Served as primary media contact, publicist and image strategist to shape and protect the brand images of World Figure Skating Champion Michelle Kwan and Olympic Gold Medal Gymnast Mary Lou Retton. Managed all details of public and media appearances including TV appearances, book tours, photo shoots, press conferences, and commercials, and developed all marketing collateral, videos, media kits, book excerpts, scripts and speeches. Successfully pitched Michelle Kwan for People magazine's ""50 Most Beautiful"" issue, and two issues of Sports Illustrated's exclusive Father's Day Issue. Director of Public Relations Jan 1992 to Jan 1996 Company Name － City , State A special events company of 10 full-time employees and 1400 volunteers who producing Michigan's two largest civic events: America's Thanksgiving Parade and the International Freedom Festival & Fireworks, each attracting well over a million people. Education Master of Science , Administration Business, Marketing Central Michigan University － City , State Administration Business, Marketing Bachelor of Applied Arts , Journalism & Public Relations, Broadcasting Journalism & Public Relations, Broadcasting Skills photo, advertising, Agency, book, brand strategy, brand development, budget, bi, business strategies, c, Cisco, community relations, conferences, client, clients, special events, financial, Fireworks, government, HP, image, logo, managing, market planning, marketing, market, marketing collateral, marketing communications, media relations, media training, messaging, exchange, network, positioning, presentations, press, PR, processes, producing, profit, public relations, publicist, RFP, scripts, speeches, strategist, strategic marketing, TV, Web site development and content, Web site content Professional Affiliations National Association of Women Business Owners Public Relations Society of America Adcraft Club Michigan Festivals & Events Association International Festivals & Events Association ",PUBLIC-RELATIONS " MARKETING AND COMMUNICATIONS DIRECTOR Core Accomplishments communications plans. Managed budgets from $200k to $10 million. Outstanding work ethic and organizational skills Professional Experience Marketing and Communications Director 01/2014 － Current Company Name City , State Creates compelling, persuasive, relevant, and accurate communications content that increases the public's engagement with the organization (in collaboration with members of the National Marketing and Communications cohort) and build community support for improving schools in Seattle and across the state; Develops and executes a robust marketing and communications strategy in collaboration with the Seattle Executive Director, Government Affairs Director, and Seattle Organizer to ensure high-impact communications, earned media, and strong support of all Stand for Children Washington efforts; Conducting market-specific, qualitative research to inform strategic communication outreach to target audiences; Develops and implements a comprehensive public relations strategy to strengthen and elevate Stand for Children's brand, elevate and effectively message our policy and electoral campaigns across the state Associate Director of Corporate Relations 01/2009 － 01/2013 Company Name City , State Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Entrepreneurs Liaised with education organizations such as: Washington STEM, WestEd and Education Pioneers Led all communication activities: marketing, public relations and social media Pitched stories to journalists for prospective companies Managed media profile of executives Developed and managed speaking plans for Black Girls CODE CEO Created branding materials and overall messaging Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Planned and organized companies proactive presence in several communication channels, including - traditional media channels, online, social media, business/commercial events, conferences and industry meetings Worked in collaboration with media houses to develop new ways and strategies for attracting media audiences and the general public British Virgin Islands Led a five-person cross-functional team in strategic planning, including building private sector relationships, conducting negotiations, and managing budget and house targets Developed and maintained relationships for the Ministry internationally with over 22 countries Designed a communications/marketing strategy for the Ministry (press releases, talking points, briefings and white papers) Instituted a communication program to convey the specifics of the Securities and Investment Business Act of 2010 to the financial community Worked with cross-functional partners in finance, policy, legal and marketing on diverse communications matters ranging from media strategy to crisis management for the ministry Prepared briefings for the Deputy Premier and managed executive spokespeople for the ministry Lead negotiator for the Tax Information Exchange Agreement program Expanded the international business development program Represented the Ministry of Finance at numerous international conferences/meetings Senior relationship manager for mission critical corporate sponsors Cultivated and solicited philanthropic partnerships Identified prospects, developed and proposed strategies for the cultivation of major financial institutions Managed corporate-sponsored local programs and distance learning events Developed investment curricula with the Director of Corporate Relations Maintained and strengthened affiliation with the organization through activities with investment and international related grant making programming Represented the organization at various financial industry events nationally New York Director for Management and Planning 01/2008 － 01/2008 Company Name City , State New York, NY/Paris, France New York Director for Management and Planning Led the establishment of the New York Office; oversaw operating budget of $10 million Secured a grant for $440k from the Bill and Melinda Gates Foundation Developed a programmatic assessment and evaluation tool that streamlined the contract management process and improved performance from suppliers Maximized financial performance by managing compliance and ultimately decreasing staffing costs Developed and implemented new operating plans, policies, programs and procedures Served as the liaison and primary point of initial contact for internal (Board of Directors) and external constituencies on all matters pertaining to the office of the Paris Director Drafted speeches, presentations, lectures, and policy documents on issues related to the work of the organization Ensured that office operations were in compliance with policy provisions and standards Ensured registrations and license procedures were up to date internationally Managed a variety of special projects for the Department Governance Manager 01/2006 － 01/2008 Company Name City , State Organized and coordinated governance activities and worked directly with the Chief Executive Officer Served as the liaison to the Board of Directors Edited grant proposals, participated in the grant proposal process Tracked the priorities and developments of various boards that affected the organization Represented the CEO in both internal and external settings Education Masters : UNIVERSITY OF PENNSYLVANIA - Public Policy City , State , US UNIVERSITY OF PENNSYLVANIA Philadelphia, PA Masters in Public Policy, May 2003 GPA 3.8 Wharton Business School - Corporate Finance and Marketing Wharton Business School courses in Corporate Finance and Marketing Bachelor of Arts : Annenberg School of Communications - Comparative Government City , State , US Annenberg School of Communications courses in communications SMITH COLLEGE Northampton, MA Bachelor of Arts, May 1999 Major: Comparative Government Certificate : NORTHWESTERN UNIVERSITY, Kellogg School of Management - Marketing/Leadership Executive Program City , State , US NORTHWESTERN UNIVERSITY, Kellogg School of Management Certificate Marketing/Leadership Executive Program, July 2007 Chicago, IL ADDITIONAL Technology Skills: MS Office, Raisersedge, LexisNexis, Twitter and numerous social media platforms Extensive International Work: Western Europe, US, Africa, Asia, and the Caribbean Certifications Certificate Marketing/Leadership Executive Program, Chicago, IL Professional Affiliations Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Presentations online, social media, business/commercial events, conferences and industry meetings Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials Skills Marketing, Public Relations, And Marketing, Branding, Copywriter, Proactive, Self Motivated, Liaison, Budget, Governance, Proposals, Public Relations Strategy, Finance, Business Development, Crisis Management, Exchange, Marketing Strategy, Media Strategy, Premier, Securities, Strategic Planning, White Papers, Associate, Contract Management, Million, Operations, Registrations, Staffing, Budgets, Energetic, Organizational Skills, San, Storage Area Network, Ms Office, Public Policy, Corporate Finance ",PUBLIC-RELATIONS " PUBLIC INFORMATION MANAGER, SR Highlights Microsoft Office Suite, including Word, Excel, PowerPoint and Access; Knowledge of Mac and PC. Professional: Strong written and verbal skills; project management skills; detail oriented team player; research skills. Experience Public Information Manager, Sr July 2006 to Current Company Name Responsible for media relations for the City's Department of Watershed Management (DWM) to proactively ensure timely and accurate coverage including developing press releases, media alerts, and traffic advisories; provide talking points and briefings for DWM Commissioner and Deputy Commissioners for media interviews; monitor and track media coverage for accuracy, analysis and identification of potential issues; crisis communication resolution; generate updates for the Department's Atlantawatershed.org website and DWM's social media pages to provide continuous information to impacted stakeholders. Provide daily media updates to the Mayor's Office of Communications to develop strategies to manage news coverage. Develop and implement communications plans for DWM drinking water and wastewater construction and green infrastructure projects to include comprehensive public relations and outreach efforts to ensure effective citizen notification and involvement. Past and present projects include: Peoplestown Flooding Response (Southeast Atlanta Green Infrastructure Initiative, including communications outreach for the construction of award-winning five-million gallon stormwater storage vault at Turner Field and first major permeable pavers project in the City of Atlanta); Green Stormwater Infrastructure Task Force; FEMA Floodplain Maps; Automated Meter Reading program; Georgia Tech-Midtown Water Main Replacement Project; Camp Creek Sewer Capacity Relief Project, and citywide Valves and Hydrants Assessment and Location Project. Manage the public outreach activities for the Sewer System Evaluation Survey (SSES) and Sewer Rehabilitation Program and provide management and direction for a team of contract Public Information Managers and Public Information Officers. Write articles for highlighting Watershed Management initiatives in industry trade publications, including Georgia Engineer. Plan and execute press and special events related to construction projects, community activities and vendor/contractor. Graduate of the City of Atlanta's. Senior Manager January 2010 to January 2011 Company Name Winner of the 2012 H2Oscars Award for Best Performance in a Supporting Role in a Construction Project for role in project public relations and communications management. Assistant Public Relations Manager Special Projects Writer March 2005 to June 2006 Company Name Executive messaging for Airport General Manager and Atlanta Mayor - researched information and developed speeches and talking points for Aviation General Manager, Deputy General Manager and other executive staff members for formal presentations, weekly press conferences and media interviews. Contributing writer for Airport's monthly on-line newsletter, HJN News. Managed Department of Aviation's Speakers Bureau and assisted in the coordination of Hartsfield-Jackson Airport press events and managed on-site media. Senior Public Relations and Information Specialist May 2000 to March 2005 Company Name Researched, wrote and edited speeches and talking points for Transportation Board members and GDOT senior management. Developed presentations and created press materials including press releases, fact sheets, newspaper commentaries and pitch letters. Coordinated and managed Speakers Bureau. Developed and participated in community outreach campaigns. Monitored and reported legislative activities during the Georgia General Assemblies. Media relations responsibilities including monitoring media coverage of Department and other transportation related issues. Worked closely with media to answer inquiries and meet media needs in an accurate, timely and professional manner. Served as on-call, emergency Department spokesperson. Wrote feature articles for Departmental publications, including personnel newsletter. Education Masters of Public Administration Troy University Bachelor of Arts : English University of Georgia English Work History Company Name Company Name Company Name Professional Affiliations Public Relations Society of America - Georgia Chapter (Candidate for Accreditation in Public Relations certification) Black Public Relations Society of Atlanta - 2013 National Convention Planning committee Junior League of DeKalb County - Public Relations & Technology Chair (2012-2013), Public Relations Assistant Chair (2009-2010) Skills conferences, detail oriented, direction, Engineer, special events, senior management, feature articles, General Manager, letters, Mac, materials, Media relations, messaging, Access, Excel, Microsoft Office Suite, Office, PowerPoint, Word, newsletter, newspaper, personnel, presentations, press, press releases, project management, public relations, publications, Reading, research, speeches, team player, Transportation, verbal skills, website, written, writer, articles ",PUBLIC-RELATIONS " MARKETING COORDINATOR Professional Profile Results-oriented Marketing proffesional who drives company growth through creative and innovative marketing strategies.  Qualifications Tactical Planning Marketing and sales specialist Retail Marketing Organized and efficient Advanced computer proficiency (both PC and Mac) Customer Relationship Management (CRM) Excellent communication skills Goal-oriented Business negotiation Inspiring team leader Bilingual in English - Spanish Financial reporting Effective team player Creative Experience Marketing Coordinator Jul 2012 to Apr 2016 Company Name － City , State Taco Palenque 18 locations (10 cities) Laredo, Cotulla, San Antonio, New Braunfels, Houston, Mission, Edinburg, McAllen, Weslaco and Brownsville. ​ Palenque Grill 5 locations (3 cities) Laredo, McAllen and San Antonio. Pollo Palenque 5 locations (2 cities)  Laredo and McAllen.  ​ Managed, developed and improved the schools food courts projetc for Taco Palenque branch. Image change for Taco Palenque's branch fleet. Customer Relations Management. Creative producer of concepts and scripst for TV and radio advertising for all branches: Taco Palenque, Pollo Palenque, Palenque Grill and Tensai Sushi. Conceptual Image Creative for al branches. Web content and design development for Taco Palenque, Palenque Grill and Pollo Palenque. New product launching campaigns creative. Consumer trends analysis. Succesfully exceeded sales and transactions goals in different LTO's through marketing campaigns with Taco Palenque. Improved same store sales by increasing ticket avg and transactions through strategic marketing programs. Lead aditional sales by reaching new and specific target markets. Coordination of campaigns, special events and pricing with franchisees. Financial analysis, reporting and tracking of all promos and special sales for Taco Palenque branch. Taco Palenque's and Palenque Grill's menu analysis and engineering for redisigning. Drive-thru impovement project initiative and development. Store opening event coordination. Official Voice-over talent for Taco Palenque and Palenque Grill. Marketing Campaign Manager Oct 2010 to Dec 2010 Company Name － City , State Created, organized and executed ""Un dia de tu salario"" Regional Marketing campaign (4 cities), implementing creative adds, public speechs, media management and working in conjunction with other organizations, reaching and exceeding the collect amount goal. Public Relations Coordinator Mar 2010 to Jun 2010 Company Name － City , State Sales team leader. (team of five) Client relations supervisor. Customer database management. Public Relations Advisor Jan 2010 to Mar 2010 Company Name － City , State Customer service associate. Client relations. Client database management. Direct sales. Logistics Coordinator Sep 2008 to Oct 2009 Company Name － City , State Organization and development of the first international rally promoting gender equality, where the youth of both Laredos participated. Coordination of all the events and projects of the institute. Digital engagement supervisor. Auditor Apr 2006 to Jun 2006 Company Name － City , State In charge of the entire hotel opperation during the night shift.  Reconciling all hotel cashier transactions. Reviewing, organizing and compiling management reports on a timely basis. Ensuring the accuracy of guest billings. Communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Front Desk Sep 2005 to Apr 2006 Company Name － City , State Check-ins and check-outs of walk-ins. Making online and call reservations for customers. Dealing with all the customer related needs and issues. Maintain guest history files on all guests. Issue safe deposit boxes to guests and ensure security of key. Resolve discrepancies on the room status report with Housekeeping. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. ​ Owner Jan 2005 to Jan 2012 Company Name － City , State Buy-sell cars, trucks, motorcycles, heavy machinery, among others, I have my  DEALER credential, with which I have access to most U.S. auctions, we buy  in different places as in the states of Georgia, Florida, Oklahoma, among others, in addition to this we provide import-export services and shipping of both goods and vehicles. Education BBA , Marketing and Advertising 2010 Centro de Estudios Superiores Royal － City , State , Mexico Graduated First in Class of 2006-2010 for Academic Achievement.  President of the Alumni Society.      Period: 2008-2009.   ​Student government representative.  Period: 2008-2010.  ​ Founder and Secretary of the Royal College Lions Club. Period: 2008-2010.               High School Diploma 2005 Instituto Anglo Español de Nuevo Laredo － City , State , Mexico Personal Information Place of Birth: Tampico Tamaulipas Date of Birth: Frebruary 6th, 1988 Present Resident in Nuevo Laredo Tamaulipas, Mexico. Sex: Male Status: Single Hobbies: Outdoor Sports, running, hunting and fishing. Interests Marketing Business Development Advertising Sales Management Public Relations Corporate Negociations Administration Training “Information Management”. “The best service”. Both awarded by: Hotel Hilton Garden Inn Nuevo Laredo ​ ""How to talk and express properly in public"" Presented by: Centro Educativo y de Expresion Oral (CEEO)   Skills Microsoft Office programs proficiency. Tableau Marketing Software. Basic knowledge of Photoshop. Public speaker. ​Voice-over talent. Additional Information Participation in the forum ""Youth Proposal” Proposal: “Creation of the Municipal Institute of Culture"" (Winner) Organized by: Fundación Colosio AC Nuevo Laredo Logistics Support Hug Ceremony. Organized by: Washington's Birthday Celebration Association (WBCA) Logistics Support in the Anheuser Bush Parade. Organized by: Washington's Birthday Celebration Association (WBCA) Logistics Coordination Mexican Night: A Presentation of Mr. & Mrs. International. Organized by: LULAC Council # 12.      Binational Affairs Logistics Support for the Regional Municipality. Assistant Director: Mr. Gerardo Lozano Rendón Logistics Support to the Regional Municipality. Organization: Presidential Logistics  ",PUBLIC-RELATIONS " PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 to Current Company Name Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits. Executing brand awareness programs through consistent marketing efforts, product campaign events and launches. Social Media Management. Public Relations and Social Media Manager 11/2012 to 06/2014 Company Name Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns. Managed online and print advertising budgets up to 1M Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches. Public Relations/Social Media Manager 01/2009 to 06/2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Public Relations Assistant Manager 01/2006 to 01/2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing June 2005 Berkeley College Marketing Skills ",PUBLIC-RELATIONS " COMMUNICATIONS COORDINATOR Summary Creative and highly-motivated Communications and Marketing professional with experience creating engaging and interesting work that achieves results. Highlights Adobe Photoshop, InDesign, Illustrator, Experience with mobile applications, Microsoft Office Suite Constant Contact and Mailchimp Etapestry Accomplishments 2015 Folio Magazine: Eddie Award Finalist - Association / Non-Profit (B-to-B) – Single Article – Less than 6 Issues [VPP Participants' Association's magazine—The Leader] Raised circulation of organization's magazine in one year by more than 2,500 issues (VPP Participants' Association) Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. (Susquehanna Life Magazine) Work History Company Name Experience Communications Coordinator 10/2014 to Current Company Name City , State Authored articles on featured topics, current events and human interest stories that stimulated interest to increase readership of the organization's magazine; increased circulation by more than 2,000. Managed content and designed the layout and look of the company's conference mobile app Created webpage copy for newly designed website Wrote Ran the company's Facebook and Twitter Accounts. Communications and Editorial Assistant 05/2014 to 09/2014 Company Name City , State Created event listings, media lists and press releases for the magazine. Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. Customer relations on phone and in the office. Communications Intern 05/2013 to 08/2013 Company Name City , State Created various forms of communication pieces including a survey, press release, newsletter articles, event invitation, spreadsheets of competing organizations, etc. Created several web pages for company and improved the layout and organization of company's website. Server and Host 02/2011 to 08/2011 Company Name City , State Strengthened customer base and close relationships with patrons of restaurant. Provided prompt service while taking orders, serving food and closing the check. Helped clean and organize kitchen and restaurant. Helped set up and serve parties and events of more than 100 people. Experience and knowledge in fine dining. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with client throughout the semester to discuss their needs for strategic communications. Created various forms of public relations writing assignments for clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, and created script for public service announcement. Public Relations Volunteer 09/2012 to 12/2012 Company Name City , State Met with head of Elon University Health and Human Performance department to create strategic communications for client. Created focus group questions, survey, and completed focus group with Elon students to measure students' beliefs and opinions about the department of Health/Human Performance. Created report of the research and presented findings of research to Department of Health/Human Performance. Education Bachelor of Arts : Strategic Communications May 2014 Elon University City , State GPA: GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted into National Communications Association, Lambda Pi Eta Inducted into National Social Science Honor Society, Pi Gamma Mu Inducted into the International Sociology Honor Society, Alpha Kappa Delta Interests Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Relevant Coursework: Communications in a Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations & Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone in Communications, Advertising in Society, Intro to Marketing Additional Information Past Extracurricular Activities: Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Skills Adobe Photoshop,Illustrator, InDesign Experience with Cvent Crowdcompass' mobile application software Microsoft Office Constant Contact, Mailchimp ",PUBLIC-RELATIONS " CITY CARRIER ASSISTANT Professional Summary A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details. Professional Experience September 2014 to Current Company Name City , State City Carrier Assistant Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner. Met and surpassed productivity targets and quality standards. Obtained signatures needed to complete and process all paperwork in a timely manner. Handled merchandise in accordance with product handling standards. Loaded and unloaded merchandise at stores and vendor locations.. January 2014 to Current Company Name City , State Event Ambassador Developed professional and sustainable relationships with adult and youth clients. Promoted events before, during and after its scheduled timeframe. Attended client events and assisted with setup, cleanup and presentations. Remained engaged with clients and event attendees to assist with any questions or concerns. Applied counseling, crisis management and/or protective services when needed. October 2013 to December 2013 Company Name City , State Stock Clerk Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. May 2012 to August 2012 Company Name City , State Sales Assistant/ Cashier Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation. Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will. Replenished floor stock and processed shipments to ensure product availability for customers. May 2009 to August 2011 Company Name City , State Stock Clerk Displayed advertising signs and visuals of merchandise to attract customers and promote sales. Stocked shelves with merchandise and inventoried items to be reordered or replenished. Answered customers' questions about merchandise and advised them on merchandise selections. Safely operated manual and electric pallet jacks. Praised by management for being a fast and efficient worker, requiring little supervision. Broke down heavy pallet loads of cases, boxes and bags. May 2008 to August 2008 Company Name City , State Cashier/Host Greeted and seated guests in a timely manner, and provided assistance to servers. Accurately operated cash registers for POS transactions with cash and credit. Maintained awareness of all promotions and advertisements; practiced suggestive selling. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Education and Training May of 2014 Morgan State University City , State , USA Psychology Bachelor of Science Psychology 2008 Hillside High School City , State Diploma High School Diploma Interests Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Agape Family Worship Center Member & Volunteer Spring 2000 to Present Skills Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics Affiliations and Achievements Mae P. Claytor Conference Research Conference 2014 Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Spring 2013 Agape Family Worship Center Member & Volunteer Spring 2000 to Present ",PUBLIC-RELATIONS " MARKETING COORDINATOR Skills advertisements, approach, content, Customer Service, databases, direct mail, direction, editing, email, graphic, managing, marketing strategies, marketing, marketing collateral, materials, newsletter, online marketing, press releases, production manager, Research, sales, script, stories, video, website, articles Experience 01/2016 to Current Marketing Coordinator Company Name － City , State Campaigns. Created the hashtag #CPRstrong used on social media to promote awareness of HealthStream's 3 millionth HeartCode BLS completion. Designed script and production direction for Talent Management's video, Accelerate Development. Formed copy for direct mail pieces and email campaigns for HealthStream's first account-based marketing campaign. Proficient at developing and delivering external communications, promoting awareness to customers about new products and upcoming events. Increase product visibility to new and existing markets by authoring copy and providing design direction for digital marketing strategies. Manage the creation of print and online marketing and sales collateral, overseeing the approval process and ensuring content meets brand standards. Generated a record high of 340+ registrants for a 15-minute product demo by modifying tone of voice and visuals used in online advertisements. Efficient with Pardot and Salesforce for managing account databases. Oversee website updates by editing and ensuring clarity and visual appeal. Collaborate with production manager, graphic designers, and vendors to ensure deadlines are met. Oversaw rebranding process for Franklin Covey, a new HealthStream partner, by ensuring materials met company standards and checking for grammar and visual appeal. 01/2014 to 01/2016 Customer Support Specialist Company Name － City , State Consistently ranked in the top five for case closures). Received recognition in the Customer Service Spotlight. Helped develop a best practice document used by over 4 million subscribers. Provided solutions and step-by-step support to healthcare administrators, educators, and clinical staff. 01/2013 Public Relations and Marketing Intern Company Name － City , State Interviewed hospital professionals for feature stories and press releases. Prepared marketing collateral promoting hospital events. Updated bulletin boards. Assisted with various community events, including the children's health and wellness fair, monthly blood drives, t-shirt drives, and Christmas activities for the hospital. Tour guide of the medical campus for new hospital donors. Designed, selected topics, and wrote monthly employee newsletter. Researched and collected media clippings for analytical and historical purposes. Managed public and employee inquiries Special Projects Hispaniola Mountain Ministries, Starkville, MS 2013 Campaign to Improve Donor Relations. Performed a SWOT analysis for both internal and external factors. Created the survey to validate results completed by 150+ volunteers. Identified notification and follow up methods preferred by donors and stakeholders. Performed a target public assessment. Identified primary and secondary publics for HMM to target to get new donors. Research methods: journal articles, survey. Identified goals, objectives, strategies and tactics to achieve desired outcomes. Provided multiple ways to measure the effectiveness of each goal. Created a timeline detailing when and how to approach potential donors and appropriate follow up behavior. Education and Training 2013 BA : Communication-Public Relations Marketing Mississippi State University Communication-Public Relations Marketing Magna Cum Laude 3.8/4.00 3.66/4.00 ",PUBLIC-RELATIONS " ASSOCIATE DIRECTOR Interests World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Professional Summary Skills advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor Skills Work History 07/2006 to Current Associate Director Company Name Manages direct marketing communications for advertising sales and public relations initiatives. Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT. Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies, and the TR10: The Top 10 Emerging Technologies. Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials. Set strategy and coordinate all deliverables for media partnerships. 06/2005 to 03/2006 Marketing Assistant Company Name Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print. Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models. Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat. Maintained the client database and managed customer relationships before and after sale. Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company. Public Relations Intern American Cancer Society Spring 2005. Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs. Created press releases and worked with local media to gain coverage of programs. As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000. 04/2004 Event Coordinator Intern Company Name Assisted student organizations with all aspects of on-campus programming from start to finish. Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to on-campus programming. Additional Information LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Education May 2005 Bachelor of Arts : Public Relations English University of Rhode Island - City , State Public Relations English GPA: 91/4.0 Suma Cum Laude Fall 2004 Queensland University of Technology - City AustraLearn Study Abroad Program ",PUBLIC-RELATIONS " HUMAN RESOURCES SUPERVISOR Summary I am a human resources & business administrator with over 10 years of progressive experience; augmented by a strong post-graduate background in human resources, conflict resolution, and international relations. I have experience in HR policy and organizational design, job analysis, employee management, recruitment/selection process, benefits/compensation, contract negotiations, performance management, training/development, and strategic planning. I have a sound knowledge of labor relations, occupational health & safety, pay equity and other related labor laws locally and internationally. I've proven ability to implement successful human resources management strategies to support corporate mandate. Functional Expertise Strategic planning Learning & development Policies & procedures Performance reviews Recruitment/selection process Employee welfare Talent management Organization leadership Risk management Skills Microsoft Office: Word, Excel, and PowerPoint Data Track Time and Attendance Software; Electronic Data Interchange (EDI) Software Experience 08/2011 to 08/2015 Human Resources Supervisor Company Name － City , State Developed job profiles and source candidates from major job boards; select, interview, and recruit for positions Administered employee benefit plans to ensure compliance with FLSA and other applicable statutes/regulations Handled employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors and management. Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity Planned and developed on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to advance their careers within the company Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in efficiency gains of 35% Implemented Payroll and HR policies (reduce overtime rate) resulting in annual cost savings of 100,000. 10/2009 to 05/2011 Assistant Manager Company Name Established an open channel of communication, enabling employees quick and easy access to information such as benefits, training and development, and opportunities for career advancement Designed and implemented a holistic HR strategy to meet short term & long-term business challenges with focus on the following key areas such as talent & leadership, culture & values, engagement & connect, supervisory capability, productivity & cost Created a training program to develop employees to meet both core and job competency gaps Worked directly with the HR manager to redesign the company's compensation and benefits. Prepared PowerPoint presentations, created Excel spreadsheet reports, gathered/distributed confidential reports Executed comprehensive learning calendar to meet individual / organizational needs; ensured use of standards, processes and tools developed by the Global learning organization. 12/2006 to 05/2009 Field Researcher Company Name Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study. As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis. Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone. Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position. Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards. Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected. 07/2002 to 12/2005 Public Relations Officer Company Name Planned publicity strategies and campaigns Wrote and produced presentations and press releases Dealt with enquiries from the public, the press and related organizations Organized promotional events such as press conferences, open days, exhibitions, tours and visits Spoke publicly at interviews, press conferences, and presentations Provided clients with information about promotional opportunities and current PR campaigns Responsible for company relationship with other companies and government bureaus Assisted in developing and implementing the company's communication strategies. Education and Training 2017 Master of Business Administration : Human Resource Management University of the Southwest － City , State Human Resource Management 2014 Master of Arts : Conflict Transformation and Peacebuilding Eastern Mennonite University － City , State Conflict Transformation and Peacebuilding 2008 Master of Science : International Relations University of Khartoum － State , Sudan International Relations 2005 Post-Graduate Diploma : International Relations University of Khartoum － State , Sudan International Relations 2002 Bachelor of Arts : English Language University of Khartoum － State , Sudan English Language Languages Fluent in English & Arabic Skills Electronic Data Interchange, EDI, press releases, publicity, spreadsheet, training programs ",PUBLIC-RELATIONS " MANAGER Professional Summary Talented individual with a educational background in Economics from the University of California Irvine, seeks a career in the financial sector. Extensive knowledge in management, Microsoft applications, and economic theory. Always committed to approach tasks with tenacity and attention to detail. Very dependable and willing to take on added responsibility to learn and grow with every employment opportunity. SKILLS l Critical thinking l Customer service-oriented l Strategic sales knowledge l Articulateandwell -spoken l Training development aptitude l A cc u rate and de tai le d l Quick learner l Excellent planner and coordinator Skills Work History Manager , 04/2012 to 03/2014 Company Name – City , State l Trained staff and administered performance evaluations to track employee development. l Analyzed budgets, financial reports and projections for accurate reporting of financial standing. l Implemented innovative programs to increase employee loyalty and reduce turnover. l Prepared payroll. l Oversaw inventory and office supply purchases. l Screened applicant resumes and coordinated both phone and in-person interviews. l Provided an elevated customer experience to generate a loyal clientèle. lConductedweeklywalk -throughs with the store owner to discuss interior visual displays, including store window presentation. Public Relations Manager , 05/2010 to 04/2012 Company Name – City , State l Cultivated and managed relationships with key clients, vendors and community partners. l Coordinated and participated in promotional activities and trade shows. l Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities. l Ordered and distributed office supplies while adhering to a fixed office budget. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Sales Associate , 09/2009 to 03/2014 Company Name – City , State l Answered questions regarding the store and its merchandise. l Demonstrated use and care of merchandise. l Greeted customers and ascertained customers' needs. l Helped customers with questions, problems and complaints in person and via telephone. l Stocked shelves and supplies and organized displays. l Developed positive customer relationships through friendly greetings and excellent service. l Trained and served as a peer coach for new sales associates. g , 06/2009 to 09/2009 Company Name – City , State Audited new customer files to verify medical necessity and satisfaction of coverage criteria. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Improved timely paying of bills by developing flexible payment plans for patients. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Verified and created claim numbers by communicating with various insurance companies. f , 08/2007 to 06/2009 Company Name – City , State Maintained a clean reception area, including lounge and associated areas. l Verified and created claim numbers by communicating with various insurance companies. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Education Bachelor of Arts : Economics , 1 2013 University of California - City , State GPA: l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 Economics l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 l Independent Research regarding physician burnout, completed December l Advanced courses in Economics and Finance l Research and Data Analysis l Advanced Econometrics and Regression Software l Probability and Statistics l Upper division Sociological writing and Research l Money and Banking Operations l Economic Anthropology l Asymmetric Information in the Financial Sector l International Studies l Asset and Investment Management l Microsoft Applications (Excel, Word, PowerPoint, Access, etc.) : 1 2013 Skills Microsoft Applications, Banking, budgets, budget, charts, coach, clients, Data Analysis, Economics, Finance, Financial, hiring, insurance, inventory, Investment Management, marketing, Access, Excel, Money, office, PowerPoint, window, Word, payroll, reception, recording, reporting, Research, sales, Statistics, telephone, phone, trade shows, employee development ",PUBLIC-RELATIONS " ADMINISTRATIVE ASSISTANT Summary A dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Results-oriented team-player eager to bring strong administrative skills to company in need of top-level support.   Education Master : Public Relations 2015 Full Sail University Public Relations Bachelors of Arts Bachelor of Arts : Spanish, Philosophy, Media studies 2013 Mercer University Marketing, Public Relations and Journalism coursework Presentation Skills workshop Coursework in Business, Communications and Advertising Associate of Arts : Philosophy 2011 Georgia Perimeter College Student government representative Academic Achievement Award Highlights Advanced MS Office Suite knowledge Excel spreadsheets Competent in Adobe Creative Suites Software (InDesign, Illustrator, Photoshop) Adobe Acrobat XI Pro Meeting planning Report writing Schedule management Deadline-oriented Report analysis Employee training and development Problem resolution Meticulous attention to detail Schedule management Experience Company Name State Administrative Assistant 01/2013 to 10/2014 Designed web and other content. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Served as professional representative of the CEO to executive clients, investors and board members. Published and Designed corporate newsletter. prepared and edited articles. designed graphic presentation. Edited Website content including newsletter and blog posting production using Adobe creative suites. Created, delivered, edited, and optimized marketing materials. Proofread and edited incoming and outgoing documents. Reviewed operating practices and implemented improvements where necessary. Coordinated project-based work Prepared and edited correspondence, communications, presentations and other documents. Designed and maintained databases. Company Name State Public Relations Specialist 01/2012 to 09/2014 Identified customer needs through market research and analysis. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Designed web and other content, including monthly newsletters and promotional calendars. Worked with management to identify trends and developments capable of influencing PR decisions and strategies. Managed editorial content, design and distribution of external company documents. Organized PowerPoint presentations, website content and designs etc.). Company Name City , State Marketing Assistant 01/2012 to 01/2013 Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Helped developed contingency plans and alternative solutions for all projects. Event Planning, and coordination. Provided input and supporting documentation for the preparation of monthly marketing reports. Provided support to marketing department coordinator. Assisted in maintaining all Hodac sponsored websites. Created and delivered press releases, media relations' content, corporate newsletter content, and social media content. Participated and assisted in facilitating community awareness activities, i.e. Assisted in the coordination of public service announcements and all media related activities. Helped create marketing campaigns and track results of these efforts. Helped Draft scripts and coordinated with different departments for consistent messaging. Company Name State Administrative Assistant 01/2010 to 01/2011 Ensured all marketing materials were consistent, easy to understand, and well organized. Provided administrative support for Mercer University academic and service-learning program. Supported Mercer's community work-study internships and tutoring programs through event calendar updates. Facilitated student communication with prospective volunteer opportunities through in-person, telephone, and email. Maintained and organized volunteer opportunity database for optimal student use. Languages Fluent in French, Spanish, Creole Skills Administrative support, Letters and Memos, Filing, Prioritization, Report, Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet Adobe Acrobat Pro, Photoshop, InDesign, Illustrator,graphic Design, Marketing Materials, media relations, newsletter, Press Releases, web content development, Proposal Writing, Strategic Research, Social Media Maintenance ",PUBLIC-RELATIONS " EXECUTIVE DIRECTOR Executive Profile Visionary Executive Director who excels at marketing communication with demonstrated ability in the development of results-driven, strategic, comprehensive marketing and public relations plans and managing all levels of multiple projects including budgeting and administration. Skill Highlights Leadership/communication skills Strategic planning Project management Budgeting expertise Self-motivated Marketing Public relations Print, broadcast, Web, and social media communication Core Accomplishments Managing Editor, Academic Varsity: An Informal History of the Morningside College Interdepartmental Honors Program; 2002, Morningside College Press Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007 Professional Experience Executive Director May 2013 to Current Company Name － City , State Responsibilities related to Writer/Editor position CHIEF WRITER/EDITOR Responsible for writing/editing content for all organizational publications, including the development and production of all public relations materials, the Web sites (www.foothillscac.org, beaheroforkids.org, wordshurttoo.org), newsletters, publications, and educational materials. Example, the fall 2014 newsletter, available at http://www.foothillscac.org/uploads/9/9/2/1/9921414/foothills-newsletter-fall-2014.pdf Maintains and updates Web sites in coordination with a volunteer webmaster. Ensures that the overall message aligns with the vision, mission, and goals of the center. PUBLIC AWARENESS AND COMMUNITY RELATIONS Oversees the development and implementation of comprehensive outreach, education, and awareness programs for the community, maintains and develops relationships with community organizations and agencies, governmental and funding bodies, the media, and others, represents the center to the community and serves as the primary spokesperson and chief liaison with local media. Presents regularly to community groups and organizations about the work of the center. See http://www.foothillscac.org/news-events.html for examples of press releases and media coverage. Other major responsibilities ADMINISTRATIVE LEADERSHIP ◦ Reports directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversees a staff of two full-time and two part-time persons. STRATEGIC PLANNING ◦ Works with the Board of Directors to develop the center's strategic plan, policies, and procedures; is responsible for the implementation of the same. FISCAL & FACILITY MANAGEMENT ◦ Is responsible for ensuring that sound fiscal practices in line with Generally Accepted Accounting Principles (GAAP) and 501(c)3 regulations are followed; administers the center's programs within budgetary provision; provides comprehensive grant management and works with staff to ensure that all financial and program reports to funders are timely and accurate; and oversees the maintenance of the facility and procurement of equipment. PERSONNEL MANAGEMENT ◦ Is responsible for the recruitment, employment, supervision, professional development, and evaluation of staff and volunteers and ensures that job descriptions are developed, regular performance evaluations are held, and sound human resource practices are in place. PROGRAM OVERSIGHT & SUPPORT PROGRAM SUPERVISION Supports the program staff as needed and ensures that all programs are operating appropriately and are in alignment with the vision, mission, and goals of the center. PROGRAM DEVELOPMENT Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance. PROGRAM EVALUATION Is responsible for evaluation of programs and overall evaluation of the center, including ensuring the appropriate and accurate collection of data and analysis of that data. FUNDRAISING DEVELOPMENT In conjunction with the Board, develops a comprehensive fundraising plan and secures financial support from individuals, foundations, and corporations, develops and maintains ongoing relationships with major donors and grant funders, and oversees and participates in all fundraising and community awareness events. Private contributions increased by 71% in FY 2015 over FY 2014. Executive Director September 2008 to April 2013 Company Name － City , State Responsibilities related to Writer/Editor position MARKETING & PUBLICATIONS Oversaw the development of communications, including Web site content, e-mail and social media messages, and the quarterly newsletter; oversaw and conducted event marketing; served as managing editor for association publications, including oversight of volunteer and staff writers; and wrote policy papers, Web content, news releases, and other documents as needed. COMMUNITY OUTREACH AND ADVOCACY Oversaw policy education, public outreach, and social and media relations; served as the public face for the association; and was responsible for maintaining consistency of message and branding while working to improve the postdoctoral experience. Successes included but were not limited to: * The NPA's recommendations were adopted by the National Institutes of Health (NIH), the National Science Foundation (NSF), and most recently, the White House Office of Science and Technology Policy. * The NPA garnered attention to the postdoctoral experience in the Washington Post, the New York Times, and other leading publications. * The establishment of the International Consortium of Research Staff Associations, led by the NPA and representatives from the United Kingdom, Ireland, and South Africa. Other major responsibilities LEADERSHIP Reported directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversaw a staff of two full-time and one part-time persons. STRATEGIC PLANNING Worked with the Board of Directors to develop the association's strategic plan and is responsible for the implementation of the plan; most recently, a new five-year plan was developed for 2013-2017. PROGRAM MANAGEMENT Developed programs that benefit and support the association's diverse constituencies and leads staff and volunteers in implementing these programs, including but not limited to the association's Annual Meeting, annual Board Retreat, and other events. FUNDRAISING Engaged in fundraising activities, included but not limited to fundraising campaigns, grant writing, and donor cultivation, and worked to build a culture of giving within the served community. FISCAL MANAGEMENT Oversaw accounting according to Generally Accepted Accounting Principles (GAAP) and in line with 501(c)3 regulations including but not limited to the following: grant management; payroll; general ledger; financial statements; and development of annual budgets. Public Relations Staff Writer January 1999 to August 2008 Company Name － City , State position CHIEF WRITER, EDITOR, AND PHOTOGRAPHER Oversaw external and internal communications, served as editor and chief writer and photographer for news releases, the alumni magazine The Morningsider, and the e-newsletter, On the Move. ◦ Conducted interviews of alumni, faculty and staff on a regular basis. MARKETING Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. Major responsibilities Served as the president's researcher and writer for the college's strategic plan. Oversaw Office of Foundation and Grant Development; served as the college's main grant writer. Successful fundraising included but was not limited to: ◦ Worked closely with faculty to develop and seek funding for new programming; for example, worked with professors from the mathematical sciences department in developing programming and writing and submitting a proposal for the National Science Foundation's S-STEM solicitation; the $600,000 proposal was funded in February 2009. Served on committees and task forces as assigned by the president. Major responsibilities Supervised Office of Public Relations and staff of five; was responsible for ensuring continuation of consistent media coverage and effective marketing efforts. Served as spokesperson for the college. Established Foundation and Grant Development, a new office at the college; served as the college's main grant writer. Served as the president's chief writer. Major responsibilities Oversaw external and internal communications, served as editor and chief writer and photographer for the alumni magazine, The Morningsider, and the e-newsletter, On the Move. Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. ◦ Worked closely with admissions to develop and implement marketing campaigns for recruiting students; the college's enrollment increased by 57 percent from 2001 to 2006. ◦ Led the marketing efforts for the College's 2002-2008 capital campaign, including development and production of publications and the campaign video; served as point person for public launch event in October 2004; the campaign, which began with a goal of $20 million in 2002, raised $42 million by its conclusion. ◦ Oversaw the redesign and ongoing maintenance of the College Web site, including major redesigns in 2003 and direction of a team of over 20 Web editors thereafter. Managed a staff of four to eight. Assisted with special event planning as needed. Major responsibilities included writing all news releases, copy for brochures, articles for the alumni magazine, and other writing as assigned. Co-Owner/Manager January 1974 to January 1999 Company Name － City , State Managed the business and its facilities, serving as its accountant and overseeing customer service and marketing efforts. Relevant Proficiencies Experienced in conducting interviews in a sensitive, culturally aware manner. Experienced in communication through written materials. Experienced in presenting and teaching to large audiences (see Education B.A. : Spanish , 1999 Morningside College － City , State , US B.A., English (with an emphasis in writing) and Spanish, minor in mass communications, Morningside College, Sioux City, Iowa, 1999 M.A. : Leadership Bellevue University M.A., Leadership, Bellevue University, Omaha, Neb., January 2008 Languages an emphasis in writing) and Spanish, minor in mass communications, Professional Affiliations Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance Publications To Hear a Child Be a Hero for Kids and Words Hurt, Too NPA Testimony Regarding the Status of Women of Color in STEM. National Postdoctoral Association. Available NIH Biomedical Working Group, NOT-OD-. Johnson Phillips, C., Fonseca-Kelly, Z., Fowler, G., Gelhaus, S., and Taylor, D. . ""The Future of Science in the United States: The case for supporting the 'invisible' researchers."" Johnson Phillips, C. (2008) ""The Advantages and Challenges of at Small, Private Colleges (Master's thesis)."" Omaha: Bellevue University Johnson Phillips, C., Gelhaus, S., Ho, J., and Pohlhaus, J., Presentations Foothills Child Advocacy Center: Helping Child Victims""; First Presbyterian Church; Spring Gathering Luncheon; Charlottesville, VA; March 21, 2015 Foothills Child Advocacy Center: Proposal for Action""; Leadership Charlottesville, Charlottesville, VA, November 20, 2013 Finding a Postdoc to Match Your Career Goals""; City University of New York (CUNY) Career and Research Symposium, New York, NY, February 1, 2013. Panelist, Society and Association Effort to Foster Research Integrity; National Academies Committee on Responsible Science: Ensuring the Integrity of the Research Process, Washington, DC, August 14, 2012. Panel Moderator, Launch of International Consortium of Research Staff Associations (ICoRSA), the European Open Science Forum, Dublin, Ireland, July 13, 2012. Using Data to Inform Policy Recommendations and Strategic Planning""; Association of Institutional Research (AIR)/NSF/National Center for Educational Statistics (NCES) National Research Data Institute, Washington, DC, July 12, 2012. The Future of STEM Graduate Education and Postdoctoral Training""; National Science Foundation (NSF) Directorate for Education and Human Resource's Division of Human Resource Development Joint Annual Meeting, Alexandria, VA, June 14, 2012. Finding a Postdoc to Match Your Career Goals""; Howard University 2012 Preparing Future Faculty (PFF) Summer Institute, Washington, DC, June 8, 2012. Expanding Cross-Disciplinary Dialogue in the Postdoctoral Community Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, April 23-24, 2012. Practical Tips for Effective Mentoring: Hand-holding Not Required"" and ""What Do You Need from Your Mentoring Relationships""; Environmental Protection Agency, Raleigh, NC, January 3, 2012. Comments on general postdoc issues, The National Academies (NAS) Committee to Review the State of the Postdoctoral Experience in Scientists and Engineers, Washington, DC, December 13, 2011. Leading Innovation and Discovery Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, September 19, 2011. Postdoctoral Trends and Perspectives: Selection, Training, and Support,"" Graduate Career Consortium, Stanford University, Stanford, CA, June 23, 2011. Presentation regarding postdoc workforce issues; National Institutes of Health (NIH) Biomedical Research Workforce Working Group (Advisory Committee to the NIH Director); co-presented with Zoe Fonseca-Kelly, Ph.D., Chair, NPA Board of Directors; NIH, Bethesda, MD, June 21, 2011. Facilitating Postdoc Women's Advancement in the Academic Career Pipeline,"" Oregon State University, Corvalis, OR, May 27, 2011. Postdocs, Federal Initiatives and Title IX,"" 2011 NPA Annual Meeting, Bethesda, MD, March 26, 2011. Postdocs & Title IX (Plus: Some Promising Practices),"" 2010 NSF ADVANCE Workshop, Alexandria, VA, November 8, 2010. Postdoc Women,"" National Academies Committee on Women in Science, Engineering, and Medicine (CWSEM) Meeting, Washington, DC, November 4, 2010. Let's Talk: Broadening Participation in the Social, Behavioral, and Economic Sciences Postdoctoral Community Workshop, National Science Foundation, Arlington, VA, organizer and session facilitator, October 29, 2010. EPSCoR Mentoring Plan: The NPA Core Competencies & IDPs,"" Arkansas Science & Technology Authority EPSCoR Annual Meeting, Little Rock, AR, October 4, 2010. Remarks, National Academies Committee on Research Universities Reception, Washington, DC, September 21, 2010. Feeling Invisible?: The Postdoctoral Experience,"" University of Florida, Gainesville, FL, September 13, 2010. How the NPA Can Help You to Maximize Your Postdoc Experience,"" Society for the Study of Reproduction Annual Meeting, co-presenter with Philip Clifford, Ph.D. Milwaukee, Wis., July 31, 2010. Early Career Researchers Survey Project, Human Resources Expert Panel, facilitator/consultant for the National Science Foundation Division of Science Resources Statistics, July 13, 2010. Thinking Long-term: The Keys to a Successful Postdoc,"" The University of South Dakota, Vermillion, S.D., April 12, 2010. Thinking Long-term: Incorporating Core Competencies into the Postdoc Experience,"" Brown University Providence, R.I., February 25, 2010. What Makes a Successful Postdoctoral Program?,"" Cedars-Sinai Medical Center, Graduate Program in Biomedical Science and Translational Medicine, Los Angeles, Calif., February 9, 2010 The NPA Core Competencies,"" University of Virginia Lunchtime Postdoc Seminar, Charlottesville, Va., November 2009. What Makes a Successful Training Program?""; the National Institute on Drug Abuse (NIDA) Research Training Directors' Meeting: Sustaining Training Programs for the 21st Century, Bethesda, Md., November 2009. NPA's Perspective on Core Competencies,"" Group on Graduate Research, Education, and Training (GREAT) Postdoctorate Leaders Section Annual Meeting: Innovation and Optimization of Graduate Student and Postdoctorate Learning and Development, St. Louis, Mo., October 2009. Leadership Styles"" and ""Conflict Management,"" NPA Committee Leadership Institute, Bethesda, Md., October 2009. The State of the Postdoctoral Researcher Today,"" the Cancer Biology Training Consortium (CABTRAC), Cancer Biology Chair and Directors Retreat, Clearwater Beach, Fla., October 2009 What Every Postdoctoral Scholar Should Know,"" the Howard University/University of Texas at El Paso (UTEP) Annual Institute of Postdoctoral Preparation, El Paso, Texas, September 2009. Mentoring Plans for Postdoctoral Associates,"" the National Science Foundation (NSF) Division of Human Resource Development (HRD) 2009 Joint Annual Meeting (JAM), Washington, D.C., June 2009. What Every Postdoctoral Scholar and Principal Investigator Should Know: The National Postdoctoral Association Core Competencies,"" the University of Nebraska-Lincoln Research Fair; Lincoln, Neb., April 2009. General presentation on the NPA and postdoctoral issues, Postdoctoral and Young Investigator Networking Brunch, American Society for Nutrition (ASN) Scientific Sessions at Experimental Biology 2009; New Orleans, La., April 2009. The Last Link: The Postdoctoral Experience,"" the National Science Foundation, Co-sponsored by the Division of Graduate Education, The Office of International Science and Engineering, and The Division of Biological Infrastructure, Arlington, Va., January 28, 2009. Leadership Seminar Leader, Morningside College Leadership Academy, March 2008. Cost-effective Surveys,"" Public Relations Society of America (PRSA) Counselors to Higher Education (CHE) Senior Summit, Washington, D.C., April 2007. Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007. Skills Marketing, And Marketing, Its, Accountant, Customer Service, Receptionist, Retail Sales, Teaching, Advertising, Internal Communications, Marketing Research, Print Advertising, Print Campaign, Public Relations, Basis, Maintenance, Fundraising, Accounting, Gaap, Strategic Planning, Event Planning, Million, Recruiting, Branding, Budgets, Community Outreach, Financial Statements, General Ledger, Leads, Media Relations, Payroll, Program Management, Project Management, Collection, Community Relations, Financial Support, Liaison, Personnel Management, Procurement, Recruitment, Acrobat, Adobe Indesign, Ap, Ar, Biomedical, Civil Site, Conflict Management, Content Management, Content Management Systems, Database, Database Management, Excel, Human Resources, Indesign, Jam, Leadership Development, Learning And Development, Mac, Mentoring, Microsoft Word, Nas, Network Attached Storage, Networking, Od, Optimization, Organizational Development, Photoshop, Pipeline, Powerpoint, Quota, Site Design, Statistics, Time Management, Training, Training Programs, Word ",PUBLIC-RELATIONS " APPLECARE CPU ADVISOR Summary My goal is to establish a rewarding career in customer service and data entry using my skills in excel proficiency and organization, while being collaborative with a team to serve consumers to provide a positive customer experience. Highlights Microsoft Office proficiency Excellent communication skills Microsoft Excel certified Filing and data archiving Time management Customer service-oriented Self-directed Exceptional telephone etiquette Accomplishments Reduced technical escalations to management by 95% to only 2-3 per day. Skills Advertising, Budget Maintenance, Data Entry, Graphic Design, Marketing, Office management, Research, Phone Support Experience AppleCare CPU Advisor July 2014 to Current Company Name － City , State Receive inbound calls to provide the customer an individualized experience educating the customer on how to use their Macintosh (Apple) products most efficiently. Collaborate with customers to improve user experience with software and applications; Resolve technical and computer operating system issues. Verified that information in the computer system was up-to-date and accurate using iLog/iDesk case-logging tools. Identified and resolved system and account issues. Worked with team to represent Apple positively and meet customer expectations. Adhere and Comply with Apple's business conduct policy; maintain integrity, honesty and respect. Acquisitions & Public Relations Coordinator May 2014 to Current Company Name － City , State Conduct and organize research-relevant content for use on the YDM social media outlets for other means of marketing & advertising. Contact small businesses and corporations in the Greater Charlotte area to inquire about their marketing needs and acquire sales for Your Design Market products and marketing services to build and establish a firm client base. Eliminated outdated records by sending the records to be scanned. Arrange and schedule appointments between the client and the graphics design team. Host Your Design Market product launch parties introducing latest promotional deals to attain clientele. Respond to business email inquiries. Created monthly reports for records, closed terminated records and maintained a master list of clients and potential clients. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for CEO. Write and mail response letters. Hostess March 2009 to July 2009 Company Name － City , State Provided a warm and welcoming environment for guests. Assisted diners with seating as needed Worked with team members to encourage guest satisfaction. Maintained a clean environment. Maintained contact with kitchen staff, management, serving staff, and customers Inspected dining and serving areas to ensure cleanliness and proper setup Rectified guest complaints. Planned out the seating chart and organized the reservations. Education B.S : Business , Present University of Phoenix － City , State GPA: GPA: 3.0 Business GPA: 3.0 B.A : Communication Communication Media , May 2007 Oakwood University － City , State GPA: GPA: 3.0 Communication Communication Media GPA: 3.0 High School Diploma : 2004 Vance High School Additional Information Volunteer Endeavors: Pathfinders of the Seventh Day Adventist Church| August 1998-present 1801 Double Oaks Rd. Charlotte, NC 28206 & 827 Tom Hunter Rd, Charlotte, NC 28213 --Community Outreach, Soup Kitchen, Clothes Drive, Fundraising for non-profit organizations, Youth Leadership Development, and life skills enriching activities. ",PUBLIC-RELATIONS " BARTENDER Experience Bartender , 05/2018 Company Name – City , State Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis. Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality. Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly. Set up and breakdown all mobile bars per hotel standards. Greets guests with warm, genuine hospitality. Promote and up-sells product. Handle production of all consumption sheets or assists in the cash bar set up and closing process. Perform general cleaning tasks to adhere to Health Department regulations Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas. Greet guests. Stock bar and complete other pre-opening requirements. Maintain a clean bar area. Prepare and serve alcoholic beverages according to standard recipes. Comply with basic safety and sanitation requirements. Organizational product. Operate club's POS. Work large or small events with minimal supervision and in a team environment. Complete pre-closing requirements. Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally. Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C. liquor laws responsibly. Make recommendations to inquiring guests without delay. Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions. Assure proper documentation of beverage transfers between departments. Keep bar, storage areas and beer coolers clean and sanitary. Properly sanitize blender cup, strainer, knives and pour spouts. Operate POS system. Serve as cashier. Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops. Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests. Provided bar back with clear instruction of priorities to be completed. Carry trays of dirty dishes to dishwasher and unload/rack properly. Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times. Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time. Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles. Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished. Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close. Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift. Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes. Verify the legal age of all guests that appear to be under the age of 30 Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI. Provide friendly service to all guests and fellow employees. Set up assigned service bar location with all beverages, garnish, glassware, and supplies. Set up assigned table section, making sure all surfaces and furniture are clean. Complete all transactions according to department policies and procedures. Engage with the guest during their visit. Complete all opening and closing side work. Maintain a clean and safe work area thru out the shift. Count down drawer and bank. Turn in completed correct paperwork with all funds accounted for and balanced. Assist management in keeping the event area in clean and perfect condition. Maintain product and supplies in service Bartender - St. Jude Golf Tournament / May 2018 / Memphis, TN. Recognizes levels of intoxication and prevent customers from being overly intoxicated. Maintains a safe work environment. Inform customers about current bar specials and practices suggestive selling beverages and food. Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes. Informs manager or supervisor when supplies are needed. Provide a full bar service including beer and crafted cocktails. Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc. Clean all bar tables, ashtrays and wipes clean and checks chairs for spills. Maintain and clean all alcohol and soda control devices. Record all sales by ringing exact amounts into register. Greet customers in a courteous manner. Review any shortages and overages and record it for management's review. Setup bar area and seating area prior to opening. Maintain security of all bar supplies and inventory and maintain record of daily operations as required. Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests. Prepare signature cocktail drink. Restock Beverages. Accept different types of payment and make change. Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area. Clear and reset tables. Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age. Interact with guests in a friendly/fast manner. Serve multiple tables, as determined by management Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX. Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling. Set up and breakdown of margarita machines, wells and other bar equipment. Labeling of produce and batches using proper day dots. Interact with guests while maintaining a professional work environment. Operate the bar,. Processing cash and credit card transactions. Monitor inventory efficiently. Keep a neat and organized work space. Prepare and serve alcoholic and non-alcoholic drinks. Wash and sterilize glassware. Prepare garnishes for drinks and provide full service to patrons. Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. Present drink and food menus, make specific recommendations and answer questions regarding all menu items. Restock and replenishment of bar inventory and supplies. Thank guests for their visit and invite them to return, Greet the members by name. Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness. Accurately take, relay and serve the guests. Display a working knowledge of wine and wine etiquette. Prepare and serves alcoholic beverages in accordance with PGA policy and State law. Monitor members alcohol intake and reports any potential problems to the manager. Bill the members account for items purchased. Arrange display areas to project a clean and attractive image. Restocking of equipment and supplies. Requisition of liquors, beverages and supplies. Keep assigned area and equipment clean and sanitized. Maintain overall bar readiness, cleanliness and sanitation. Total receipts at the end of the shift Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX. Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interact with customers, taking orders and serving food and drinks. Assess bar customers' needs and preferences and making recommendations. Mix ingredients to prepare cocktails. Check customers' identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware Bartender - St. Jude Golf Tournament / May 2017 / Memphis, TN. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX. Maintain a warm, welcoming, ""Corner Bar"" atmosphere. IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger. Properly and promptly prepare, garnish, and serve drinks to guests. Engage with guests by making drinks in front of the guest using working flair. Make appropriate beverage and food recommendations. Upsell guests on food or drink items when appropriate. Keeps a clean, organized bar area. Accurately rings up all orders in the POS system while maintaining ability to socialize with guests. Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables. Accurately record pre-checks, and picks up all food and beverage orders. Serve customers their food and beverage orders in prompt and courteous manner. Set tables as needed prior to customer arrival. Contribute to customer satisfaction by attending to restaurant customer needs. Ensures that bar area is in proper condition for arrival of customers. Verify workstations are stocked, neat and orderly. Stock work related items. Processes customer restaurant bills promptly and accurately. Inquires in to the level of satisfaction experienced by the customer. Issue customer bills in accordance with PGA policies Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX. Provide exceptional Customer Service. Greet patrons and provide drinks and food. Secure proper I.D. Accurately count inventory and money at the beginning and end of each shift. Maintain inventory as assigned. Understand and market PGA promotions. Properly payout guests. Keep bar area stocked, clean and well maintained. Update supervisors on issues relating to operations, i.e. equipment or processing failures. Bartender - AT& T Byron Nelson Golf Invitational / May 2016. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware. Bartender , 05/2016 Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests. Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce. Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality. Greet guests in a courteous, friendly manner. Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control. Check guests at the bar for proper identification. Detect and acts upon guest inebriation as trained. Demonstrates knowledge of liquor laws. Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed. Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank. Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized. Arrange bottles and glasses to maintain an attractive display in the bar area. Wash and sterilizes stemware. Public Relations & Marketing Consultant , 06/2006 to Current Company Name Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations. Typical work activities include but not limited to:. Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);. Write and editing press releases, in-house newsletters, speeches, articles and annual reports;. Maintain and updating information on an organization's website;. Use corporate advertising to maintain an organization's identity, name and reputation;. Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;. Answer enquiries from individuals, journalists and other organizations;. Speak in public at presentations, press conferences, radio and TV interviews, and meetings;. Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;. Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;. Waitress/ Cashier , 05/2000 to 06/2002 Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their tables. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare checks that itemize and total meal costs and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food, tableware, and linens. Work History Bartender , 05/2018 Company Name – City , State Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis. Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality. Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly. Set up and breakdown all mobile bars per hotel standards. Greets guests with warm, genuine hospitality. Promote and up-sells product. Handle production of all consumption sheets or assists in the cash bar set up and closing process. Perform general cleaning tasks to adhere to Health Department regulations Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas. Greet guests. Stock bar and complete other pre-opening requirements. Maintain a clean bar area. Prepare and serve alcoholic beverages according to standard recipes. Comply with basic safety and sanitation requirements. Organizational product. Operate club's POS. Work large or small events with minimal supervision and in a team environment. Complete pre-closing requirements. Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally. Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C. liquor laws responsibly. Make recommendations to inquiring guests without delay. Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions. Assure proper documentation of beverage transfers between departments. Keep bar, storage areas and beer coolers clean and sanitary. Properly sanitize blender cup, strainer, knives and pour spouts. Operate POS system. Serve as cashier. Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops. Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests. Provided bar back with clear instruction of priorities to be completed. Carry trays of dirty dishes to dishwasher and unload/rack properly. Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times. Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time. Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles. Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished. Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close. Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift. Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes. Verify the legal age of all guests that appear to be under the age of 30 Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI. Provide friendly service to all guests and fellow employees. Set up assigned service bar location with all beverages, garnish, glassware, and supplies. Set up assigned table section, making sure all surfaces and furniture are clean. Complete all transactions according to department policies and procedures. Engage with the guest during their visit. Complete all opening and closing side work. Maintain a clean and safe work area thru out the shift. Count down drawer and bank. Turn in completed correct paperwork with all funds accounted for and balanced. Assist management in keeping the event area in clean and perfect condition. Maintain product and supplies in service Bartender - St. Jude Golf Tournament / May 2018 / Memphis, TN. Recognizes levels of intoxication and prevent customers from being overly intoxicated. Maintains a safe work environment. Inform customers about current bar specials and practices suggestive selling beverages and food. Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes. Informs manager or supervisor when supplies are needed. Provide a full bar service including beer and crafted cocktails. Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc. Clean all bar tables, ashtrays and wipes clean and checks chairs for spills. Maintain and clean all alcohol and soda control devices. Record all sales by ringing exact amounts into register. Greet customers in a courteous manner. Review any shortages and overages and record it for management's review. Setup bar area and seating area prior to opening. Maintain security of all bar supplies and inventory and maintain record of daily operations as required. Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests. Prepare signature cocktail drink. Restock Beverages. Accept different types of payment and make change. Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area. Clear and reset tables. Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age. Interact with guests in a friendly/fast manner. Serve multiple tables, as determined by management Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX. Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling. Set up and breakdown of margarita machines, wells and other bar equipment. Labeling of produce and batches using proper day dots. Interact with guests while maintaining a professional work environment. Operate the bar,. Processing cash and credit card transactions. Monitor inventory efficiently. Keep a neat and organized work space. Prepare and serve alcoholic and non-alcoholic drinks. Wash and sterilize glassware. Prepare garnishes for drinks and provide full service to patrons. Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. Present drink and food menus, make specific recommendations and answer questions regarding all menu items. Restock and replenishment of bar inventory and supplies. Thank guests for their visit and invite them to return, Greet the members by name. Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness. Accurately take, relay and serve the guests. Display a working knowledge of wine and wine etiquette. Prepare and serves alcoholic beverages in accordance with PGA policy and State law. Monitor members alcohol intake and reports any potential problems to the manager. Bill the members account for items purchased. Arrange display areas to project a clean and attractive image. Restocking of equipment and supplies. Requisition of liquors, beverages and supplies. Keep assigned area and equipment clean and sanitized. Maintain overall bar readiness, cleanliness and sanitation. Total receipts at the end of the shift Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX. Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interact with customers, taking orders and serving food and drinks. Assess bar customers' needs and preferences and making recommendations. Mix ingredients to prepare cocktails. Check customers' identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware Bartender - St. Jude Golf Tournament / May 2017 / Memphis, TN. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX. Maintain a warm, welcoming, ""Corner Bar"" atmosphere. IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger. Properly and promptly prepare, garnish, and serve drinks to guests. Engage with guests by making drinks in front of the guest using working flair. Make appropriate beverage and food recommendations. Upsell guests on food or drink items when appropriate. Keeps a clean, organized bar area. Accurately rings up all orders in the POS system while maintaining ability to socialize with guests. Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables. Accurately record pre-checks, and picks up all food and beverage orders. Serve customers their food and beverage orders in prompt and courteous manner. Set tables as needed prior to customer arrival. Contribute to customer satisfaction by attending to restaurant customer needs. Ensures that bar area is in proper condition for arrival of customers. Verify workstations are stocked, neat and orderly. Stock work related items. Processes customer restaurant bills promptly and accurately. Inquires in to the level of satisfaction experienced by the customer. Issue customer bills in accordance with PGA policies Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX. Provide exceptional Customer Service. Greet patrons and provide drinks and food. Secure proper I.D. Accurately count inventory and money at the beginning and end of each shift. Maintain inventory as assigned. Understand and market PGA promotions. Properly payout guests. Keep bar area stocked, clean and well maintained. Update supervisors on issues relating to operations, i.e. equipment or processing failures. Bartender - AT& T Byron Nelson Golf Invitational / May 2016. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their seats. Inform customers of daily drink & menu specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food and tableware. Bartender , 05/2016 Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests. Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce. Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality. Greet guests in a courteous, friendly manner. Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control. Check guests at the bar for proper identification. Detect and acts upon guest inebriation as trained. Demonstrates knowledge of liquor laws. Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed. Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank. Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized. Arrange bottles and glasses to maintain an attractive display in the bar area. Wash and sterilizes stemware. Public Relations & Marketing Consultant , 06/2006 to Current Company Name Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations. Typical work activities include but not limited to:. Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);. Write and editing press releases, in-house newsletters, speeches, articles and annual reports;. Maintain and updating information on an organization's website;. Use corporate advertising to maintain an organization's identity, name and reputation;. Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;. Answer enquiries from individuals, journalists and other organizations;. Speak in public at presentations, press conferences, radio and TV interviews, and meetings;. Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;. Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;. Waitress/ Cashier , 05/2000 to 06/2002 Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required. Escort customers to their tables. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare checks that itemize and total meal costs and sales taxes. Present menus to patrons and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Stock service areas with supplies such as coffee, food, tableware, and linens. Summary Objective: Seeking a professional bartender position with your company, which will require me to utilize my skills, abilities and experience to contribute and assist in ensuring the company's success. Summary: Experienced TABC and Food Handler Certified Special Event Bartender/Cocktail Server of 7 years. Skill and Knowledge: Knowledge of principles and processes for providing outstanding customer and personal services Ability to multi-task Knowledge of food and beverage preparations, service standards, guest relations and etiquette Knowledge of the appropriate table settings and service ware Ability to stand for extended periods of time during a shift Ability to work shifts at off premise locations Possesses strong verbal and written communication skills Knowledge of beverage preparation and service of various alcoholic beverages Personal Characteristics: Professional demeanor in appearance Confident manner of speaking Willingness to engage with guests Mental flexibility to perform different roles day to day Sense of urgency to complete tasks and service guests in a timely manner Ability to work with a sense of urgency on behalf of the membership without disrupting the atmosphere of the dining room Effortlessly polite, patient and courteous at all times Interacts well and effectively communicate with members, guests and staff Maintains neat and professional appearance Ability to follow directions from a supervisor Ability to work fast and safely Possesses good coordination and balance Personable, responsible and willing to work in a team environment Ability to properly execute the POS system Capable bartender that is passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Looking to bring history of exceptional service to growing restaurant. Professional Bartender with extensive knowledge of spirits and intuitive ability to engage customers of all types. Friendly, open and committed to building customer base by providing positive service experience. Interests License: TX Drivers Food Handler TABC Highlights Accounting, Organizing Advertising, Organizational Basic, Policies Brochures, POS C, Presentations Cashier, Press Closing, Press releases Conferences, PR Cooking, Processes Credit, Promotion Make change, Public Relations Clients, Publicity Customer satisfaction, Quality Customer Service, Radio Direct mail, Safety Documentation, Selling Editing, Sales Special events, Speeches Exhibitions, Supervisor Fast, Supervising Forms, Supervision Functional, Tables Funds, Taxes Health and safety standards, TV IDs, Television Image, Tops Instruction, Website Insurance, Articles Maintain inventory, Annual reports Inventory Law Legal Market Marketing Meetings Money Multimedia Neat Newsletters Newspapers Preparing garnishes Basic math Classic cocktails Responsible alcohol service Liquor, beer and wine knowledge Staff management Beverage preparation Food running Hospitality service expertise Performance improvement Making change Aloha POS Fast learner Creative mixology Clear and effective communication New hire training Positive attitude Food preparation and safety Attending multiple customers Fluency in English Customer service Reporting and documentation Engaging personality Interpersonal skills Highly reliable Cash register operation Able to bend, squat and reach Sale expertise Handling difficult customers TABC license FOOD HANDLER license Education High School Diploma : 1993 Susan B. Dorsey High - City , State Cosmetology , 1993 Career Academy Inc - City , State Skills Accounting, advertising, basic, brochures, C, cashier, closing, conferences, cooking, credit, make change, clients, customer satisfaction, Customer Service, direct mail, documentation, editing, special events, exhibitions, fast, forms, functional, funds, health and safety standards, IDs, image, instruction, Insurance, Maintain inventory, inventory, law, legal, market, Marketing, meetings, money, multimedia, neat, newsletters, newspapers, Organizing, Organizational, policies, POS, presentations, press, press releases, PR, Processes, promotion, Public Relations, publicity, quality, radio, safety, selling, sales, speeches, supervisor, supervising, supervision, tables, taxes, TV, television, tops, website, articles, annual reports ",PUBLIC-RELATIONS " SENIOR ACCOUNT MANAGER Summary Creative and dynamic communications professional with experience in events, customer service, media and public relations, marketing, and fundraising   Highlights Project management Exceptional writer Organized and efficient InDesign experience Deadline-driven Customer service-focused Motivated team player Sound judgment Experience 01/2014 to 01/2016 Senior Account Manager Company Name － City , State Developed custom public and media relations strategy for a variety of clients integrating pr, marketing and social media for maximum impact. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, serve on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Coordinated, managed and executed public relations events; tracked media activity; and problem-solved for public relations and crisis issues. Served as liaison and representative to media and community. Managed website content both Baker PR and clients. Clients included Lord & Taylor, National Center for Adaptive Neurotechnology, Complexions Spa, The Port of Coeymans, Creatacor, and more. 01/2012 to 01/2014 Development Senior Associate Company Name － City , State Responsible for fundraising efforts for individuals at every level; manage and redesign membership benefits program; coordinate and manage events. Developed relationships with donors to achieve financial goals. Managed all details of fundraising events to include budget, negotiating contracts, managing vendors, organizing volunteers and staff to execute events, timeline creation and management, and coordination of communication among departments, guests, sponsors, donors, and vendors. Oversaw reception and receiving line event featuring President Clinton in October 2012. Wrote and designed various fundraising publications in conjunction with creative/marketing department. 01/2010 to 01/2012 Development Manager Company Name － City , State Responsible for fundraising efforts to include events, sponsorships, grants, year end giving, and gift solicitation. Directed public relations events - assist in coordination and execution of annual conference, gala, and golf tournament. Organized and produced Anderson Center video. Managed website revision. Conducted research to identify grant opportunities, and wrote and submitted grant proposals. Managed admissions department: responsible for conducting interviews and tours; coordinate admission process, liaising among family, school district, and related parties; and represent Anderson Center at conferences and marketing opportunities. Wrote, designed, and edited public relations, marketing, advertising, and fundraising publications. 01/2007 to 01/2010 Senior Account Executive Company Name － City , State Assisted in the creation of public and media relations strategy for a variety of clients. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, served on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation of Western New York, and Niagara Falls Bridge Commission. 01/2003 to 01/2007 Public Relations and Membership Company Name － City , State Developed public and media relations strategy for second largest non-profit in Columbia County, NY Wrote, designed, and edited pr, marketing, advertising, membership, and fundraising publications. Managed membership program and database; developed and executed special and fundraising events. Managed website content. Project management included: development of new corporate logo and implementation; created brand consistency for COARC publications; created and executed a 40th anniversary event; wrote, organized and produced a COARC video; and directed annual staff recognition and award programs. 01/2002 to 01/2003 Executive Assistant Company Name － City , State Managed daily activities of the Vice President's office in an international agricultural company. Assisted in updating and maintaining vendor database and purchasing-related projects. 01/1998 to 01/2001 Public Relations Coordinator Company Name － City , State Created public relations, sales promotion, and corporate sales publications for what was the largest chain of toy stores in the U.S., problem-solved for public relations issues and corporate sales. Coordinated and organized details for pr events to include community event attended by 10,000 people in Pittsfield, MA and Sony PlayStation National Truck Tour; and provided outstanding customer service. 01/1996 to 01/1998 Recruiter/Cultural Coordinator Company Name － City , State Interviewed and assessed applicants for 35 departments for award-winning health and wellness center. Managed advertising, designed recruiting publications; developed relationships with employment agencies, schools, colleges and community and presented at job/career fairs and business functions. As Cultural Coordinator, oversaw ticket promotion and sales for seven venues. Education Bachelor Degree : Business Communication Florida Institute of Technology － City , State Business Communication Interests Greene County YMCA, board member Henry Hudson Youth Soccer board member/coach Public Relations Society of America, board member, former president Salvation Army volunteer American Red Cross volunteer Berkshire Leadership Program, graduate and steering committee member Columbia County Leadership Program graduate  Skills Experience with advertising, budgeting, negotiating contracts, project management, and video creation. Adept at customer service, editing, fundraising,media relations, content creation, and research. Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals and more), website content, and communications  strategy. Fundraising Software: Raiser's Edge Desktop Publishing Software: InDesign ",PUBLIC-RELATIONS " SENIOR FOOD DEFENSE ANALYST Summary Experience as public relations professional, strategist, analyst, and publicist. Strong influencing skills to achieve positive outcomes in a wide variety of areas. Creative and strategic thinker to develop results-driven programs. Excellent organizational skills and able to adapt to multiple assignments and deadlines in a frequently-changing environment. Effective ability to develop and maintain extensive network of contacts. Significant experience generating, implementing, and managing strategic programs and promotional outreach. Excellent written, verbal, and interpersonal communication skills with strong attention to detail. Capability to work independently and with a variety of partners to achieve goals. Highlights Extensive experience conducting public relation activities to promote effective communications with the media and stakeholders. Developed strategic outreach plans for significant programs to include public speaking opportunities, media articles, guidance materials, distribution, talking points, and presentations. Project Manager for numerous initiatives to include assessments conducted on food commodity systems. Perform oversight and leadership of the process and review of written reports to assure that they meet the operational goals and objectives of the assessment. Utilize outcomes to develop and execute mitigation strategies and outreach and training initiatives by building a collaborative environment with appropriate stakeholders. Served as USDA Detailee to the Federal Bureau of Investigation Weapons of Mass Destruction Directorate's Infrastructure Countermeasures Unit as a Subject Matter Expert (SME) providing direction, guidance, and technical assistance on food defense issues. Initiated and implemented mitigation strategies and outreach activities for multiple stakeholders, domestic and international, that benefit both agencies' missions. Accomplishments Serve as the Agency lead on an interagency team designing and conducting a global food defense outreach initiative to promote awareness and implementation of food defense measures by providing technical assistance to foreign governments, academia, and industry. This initiative has been highly successful in building capacity and sustainability at country and regional levels around the world. In environment of budgetary cuts, initiated and successfully proposed and acquired $230,000 in funding for major international initiative, which had not been accomplished previously. Received a prestigious team award from the Food and Drug Administration for work on this initiative. Experience Senior Food Defense Analyst Dec 2003 to Current Company Name － City , State Serve as Subject Matter Expert and Detailee to the Federal Bureau of Investigation (FBI) for initiation and implementation of outreach activities for supporting countermeasures to prevent intentional contamination of the food supply. Agency lead on an interagency team responsible for designing and conducting training and outreach to foreign governments, academia, and industry. Acted as communications liaison for internal teams. Successfully initiated integration of the FBI as a partner resulting in law enforcement elements and funding added to initiative. With increased budget constraints by all federal agencies, manage and coordinate the effort to promote international outreach Established long-range objectives and developed innovative strategies to help achieve them to attract additional federal agencies as partners for future support and funding. Developed the strategy, proposal, and supporting materials, to include proposed budgets. A leading expert on policies and strategies to address global supply chain vulnerabilities. Influenced senior leadership resulting in significant funding for major international initiative Established long-range objectives and developed innovative strategies to help achieve them.. Routinely conduct senior level briefings to intelligence and law enforcement, foreign, academic, and industry officials; and congressional staff. Managed the editorial content, design and distribution of the external agency newsletter. Cultivated positive relationships with stakeholders through public relations campaigns. Develop outreach materials for various audiences, training, public speaking engagements, media coverage, and distribution mechanisms. Research and author reports, articles, issue papers, and talking points for senior officials, and respond to congressional and White House inquiries. Demonstrate advanced interpersonal skills by leading intra- and interagency work groups to build partnerships to develop, coordinate, and implement initiatives. Analyze information from a variety of sources to advise senior agency leadership on short-term and long-range strategic planning and policy development. Serve as liaison to the intelligence and law enforcement communities, which have strengthened communication and coordination programs. Project Manager on activities to develop and execute strategies, outreach, and training initiatives. Created information sharing agreements with international partners to facilitate the mutual exchange of classified information and coordination of activities to leverage resources. Developed communications strategies and programs, including project time lines. Conferred with production, graphic design and web-design personnel to coordinate production of communications materials. Public Affairs Specialist Jan 2000 to Nov 2003 Company Name － City , State Conducted public relation activities to promote effective communications with the media and constituent groups. Marianne L. Elbertson Page 2 Managed preparation and publication of weekly newsletter. Served as Agency lead representative to develop emergency communication protocols with the USDA Office of Communications that is used by all agencies within the Department for communicating with the media in the event of a significant incident. Coordinated and supported agency communication activities and constituent outreach campaigns. Effectively responded to constituent and media inquiries. Established and maintained effective working relationships with all involved stakeholders. Supported various needs of organization to include speech writing, press releases, talking points, presentations, and responses to congressional inquiries. Government Relations Associate Jan 1995 to Dec 1999 Company Name － City , State Assisted Director and Manager of Regulatory Affairs in promoting and advancing company's interests in federal government issues. Worked with appropriate government officials to influence legislation and regulations for company's desired outcomes. Conducted analysis of potential legislation and regulations, and coordination of research projects to support company goals. Public Affairs Specialist Jan 1990 to Apr 1994 Company Name － City , State Effectively responded to media inquiries. Researched and wrote complex talking points, issue papers, news releases, fact sheets, and reports. Routinely interacted with member-company executives and representatives in support of organization mission and goals. Assistant Publicist Aug 1987 to Mar 1989 Company Name － City , State Researched and pitched story ideas and tour publicity for a variety of clients. Worked with management to identify trends and developments that might influence public relation decisions and strategies. Drafted media relations materials to include pitch letters, press releases, media alerts, profiles, and press kit materials. Interacted with clients regularly to refine strategic media plans. Organized and oversaw photo shoots, public appearances, promo shoots, features on television profile shows, and talk show appearances. Used knowledge of clients' media goals to identify appropriate media forum. Established and maintained cooperative relationships with various regional and national print and broadcast media to support desired coverage. Administrative Assistant Jul 1986 to Aug 1987 Company Name － City , State Prepared documents for purchasers of packages of syndicated television shows owned by Universal. Completed assignments on-time with high accuracy rate. Education Graduate Certificate , Washington Representatives Program 1994 George Washington University － City , State Bachelor of Arts , Radio/Television/Film Production 1986 University of Maryland － City , State Interests Member of the Daughters of the American Revolution Member of the Colonial Dames 17th Century Society Former President of the Mount Vernon Terrace Community Association Skills Self starter Effective strategic planning Strong leadership skills Excellent relationship building skills Resourceful and persistent Additional Information PROFESSIONAL TRAINING: Detailed list available upon request PROFESSIONAL AWARDS: (Detailed list available upon request) For Leadership and Persistent Effort to Negotiate and Implement a Cooperative Activity Agreement with Canada FDA Group Recognition Award for outstanding Leadership and Contributions toward Increasing Awareness of and Building Global Capacity for Food Defense through Outreach, Education, and Collaboration Exemplary Efforts in Securing a Joint Project Arrangement with the UK Food Standards Agency CIA Outstanding Contribution on Collection Issues of Critical Importance to National Security Developing the Framework for Intelligence Information Sharing for the FSIS Office of Food Defense Initiatives Fostering Collaboration with Intelligence Community including MOUs with CBP and TSA Administrator's Award for Excellence: Work on food security intelligence and communication initiatives ",PUBLIC-RELATIONS " OWNER/CONSULTANT Summary Proven marketing and public relations executive with expertise in creating, implementing and executing all facets of marketing, press and national promotions including major entertainment industry premieres, concerts and events, and national network and product launches. Extensive experience in the hospitality, music, family, biotech and non-profit industries. Highlights Experience Owner/Consultant August 2006 to Current Company Name － City , State Develop and implement public relations plans and strategies for top consumer brands and gain major local and national exposure for clients. Clients have included the First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College of Music, Keep California Beautiful and the locally-based Rock 'n Roll marathon and Kids Rock marathon series. Highlights include:. Securing placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, and numerous top daily newspapers and TV stations across the country. Consistently place major stories for local clients in all local San Diego and Southern California media, including all TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel & Leisure magazine, Carlsbad magazine, all area Z Code magazines, Ranch & Coast magazine, San Diego Business Journal etc. Associate Executive Director January 2001 to August 2006 Company Name － City , State Developed and implemented public relations plans and branding strategies to expand the musical instrument product market and increase public awareness of the benefits of music and music making for the largest trade-only music products show in the world and its non-profit media arm (AMC - now the NAMM Foundation). Oversaw two national PR firms. Developed strategic partnerships with major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, the Justin Timberlake Foundation and the John Lennon Educational Tour Bus to expand music-making messaging to millions of consumers. These partnerships resulted in hundreds of millions of media impressions worth an ad rate value of over $50 million dollars. Oversaw public relations strategies and activities for all NAMM messaging to the general public. Directed the national press launch of Sesame Street Music Works in 2002; annual petition drives, media campaigns and events on Capitol Hill; NAMM's Rose Parade activities; and youth marketing initiatives such as themusicedge.com. Campaigns I have overseen average 5 billion media impressions a year. Manager November 1997 to January 2001 Company Name － City , State Managed publicity and press coverage for all Walt Disney Records' products. Served as liaison with publicity and marketing departments to ensure seamless implementation of overall marketing plans. Chosen as only Walt Disney Records representative to serve on Michael Eisner's Disney Learning Partnership, a non-profit committee. Directed development of press kits; wrote all press releases, biographies and press materials for the label. Wrote and placed stories on WDR marketing strategies for trades such as Billboard, ADWEEK and Brandweek. Produced EPKs and videos for major CD and artist releases. Secured placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, and Entertainment Weekly. Planned, covered and executed all regional Walt Disney Records' events, including the Mulan press junket with Christina Aguilera and 98 Degrees and Lion King Broadway cast signings. Responsible for successful media launch of Radio Disney Jams album franchise, resulting in over 50 million consumer impressions. Spearheaded ""Importance of Music"" pro-social campaign, which resulted in increased press exposure for the label and spanned multiple Disney divisions. Developed relationship with NAMM, the International Music Products Association and the American Music Conference (AMC) which provided expanded press opportunities for relevant projects and artists (Phil Collins/Tarzan, Disney's Lullaby album) and promoted good-will message for Walt Disney Records. Account Executive January 1995 to November 1997 Company Name － City , State Planned, coordinated and executed full-fledged publicity campaigns tailor-made to each specific client. Successfully obtained major exposure for clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) and The Los Angeles Times. Celebrity talent booking (Inside Edition, American Journal) and coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners). Produced press kits, wrote biographies and press releases. Established and maintained contact with electronic, print and radio media representatives; coordinated media interviews. writer March 1994 to December 1994 Company Name － City , State Wrote articles for corporate newsletter. Interviewed executives, researched relevant issues and prepared articles for publication. Education Bachelor of Arts : Communications Public relations and writing , August, 1993 University of Missouri － City , State Communications Public relations and writing Skills ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles ",PUBLIC-RELATIONS " MANAGER, INDUSTRY ANALYST RELATIONS Summary Creative communications professional with over a decade of experience in planning and implementing strategic, results driven communication programs that integrate traditional public relations with emerging social and digital media communications strategies. Extensive experience in semiconductor, wireless networking, telecommunications, cloud computing and PCB design market segments. Skills Proficient in Microsoft Office Suite Experienced with multiple media databases, including: Vocus, Cision and MyMediaInfo. Familiar with social media and influencer management tools, such as Hootsuite, Buffer, SocialBro, TrendKite and BuzzSumo. Experience Manager, Industry Analyst Relations Aug 2015 to Current Company Name - City , State •Contributed to the development of a strategic analyst relations plan designed to communicate overall vision and major initiatives around comprehensive eCommerce suite and marketing solutions. •Cultivate and strengthen relationships with key influencers at major industry analyst firms, ensuring that they are up to speed on company strategy, objectives, capabilities, client case studies and messaging. •Collaborate with product marketing, subject matter experts and executives to advance company rankings in analyst benchmark reports, including Forrester Waves™ and Gartner Magic Quadrant. •Provide strategic insights to senior management and cross-functional marketing teams on analyst research reports to help guide product strategy and roadmaps. •Support in the negotiation of industry analyst firm subscription contracts during renewal process. Account Director Sep 2014 to May 2015 Company Name - City , State Clients included: Alcatel Lucent, Rajant Corporation, ASE Group, Inc., Altium, The City of Fremont Served as lead day-to-day strategic advisor on client programs and initiatives including: strategic planning, company and product launches, media and analyst relations, social media strategy, visual storytelling, thought leadership campaigns, corporate brand positioning, crisis communications, industry events, budget management and forecasting. Collaborated on the global launch of Alcatel Lucent's cloud-based unified communications platform, Rapport, securing coverage with key industry analysts and media outlets including: Wireless Week, No Jitter, Current Analysis, Fierce Enterprise Communications, Converge! Network Digest, UC Strategies, Light Reading and Europe Outlook. Demonstrated ability to manage global account teams of up to six direct reports, providing strategic guidance on multiple campaign initiatives from concept through implementation on time and within budget parameters. Cultivated ongoing thought leadership opportunities for Rajant Corporation executives in key industry outlets such as: Network Computing, Urgent Communications, Network World and eWeek. Provided strategic guidance on analyst relations programs across all accounts including: development of outreach strategy, coordination of analyst tours, creation of briefing materials, message development, corporate strategy days and spokesperson preparation. Oversaw the development and execution of owned and earned client social media campaigns, including: optimization of client LinkedIn pages and executive profiles, blog post content calendars, microsite development, SEO enhancement, Twitter, Google+ and Instagram engagement strategies. Account Manager Jul 2011 to Sep 2014 Company Name - City , State Clients Included: IDT, Ineda Systems, Intelepeer, RAE Systems, Altium, Rajant Corporation Provided strategic day-to-day counsel for clients on the execution of communication initiatives to support organizational objectives including: media and analyst relations, content creation strategy, social media strategy, product launches, industry awards, event planning and execution. Spearheaded the global launch of wearable technology start-up Ineda systems, securing coverage with top-tier media outlets such as Venture Beat, Re/Code, The Wall Street Journal, EE Times, Reuters and GigaOm. Developed written content reinforcing key messages and thought leadership including: press releases, byline article abstracts, customer case studies, FAQs, executive bios, guest blog posts, company backgrounders and story pitches. Proven track record in cultivating relationships with technology media, resulting in placements with key trade publications, such as: EE Times, eWeek, Network Computing, Electronic Design, EE Journal, IEEE Spectrum and Design News. Managed speaking and awards programs, including researching and vetting opportunities, coordination with event organizers and developing preparation materials. Assisted in managing budgets, forecasting, resources and project management. Partner Oct 2008 to Dec 2012 Company Name - City , State Clients Included: Pure Matter Branding+Interactive, Cellphone Mate, Asigra, Bay Area Lyme Foundation, California Childen's Health Initiative, Heritage Bank, Toeniskeotter & Breeding, Inc. Served as marketing communications consultant delivering holistic, integrated communications counsel across a broad array of disciplines including: public relations, advertising, social media strategy, direct marketing, customer retention strategy and branding. Created high-level marketing communications materials including: strategic plans, market analysis reports, press releases, backgrounders, website copy, case studies, FAQ's, and contributed articles. Consistently achieved coverage for clients with high-level media outlets such as: The Wall Street Journal, Oprah Magazine, Salon.com, CNN Small Business, G4TV, MSN Games, Massively.com and The Globe and Mail. Managed external vendors in the development of client newsletters, campaign datasheets, brochures, tradeshow exhibits and website copy to ensure adherence to client communication objectives. Senior Public Relations Specialist Feb 2005 to Jul 2007 Company Name - City , State Clients Included: Amulet Technologies, SPX Automotive, CalTrain Managed integrated campaigns that included advertising planning, public relations, social media and tradeshow coordination. Composed high-level documents including: public relations strategic plans, press releases, contributed articles, backgrounders, Q&As, pitch letters and case studies. Organized local and national media tours in support of strategic initiatives and product launches. Achieved media coverage with a variety of high-level national outlets including: The Wall Street Journal, San Francisco Times and San Jose Mercury News. Marketing Associate Jan 2003 to Jan 2004 Company Name - City , State Developed and managed overall budget for event marketing, sponsorship and tradeshow coordination. Planned and organized all on-site race promotions and events for employees, athletes and business associates. Served as primary liaison to national and international sales staff for all events marketing support. Director of Special Events Mar 2002 to Jan 2003 Company Name - City , State Composed and managed event budgets to meet organizational objectives. Drove negotiation of event site contracts for fundraising events, including: menu selection, AV needs, technological requirements, entertainment, travel and accommodations. Oversaw recruitment of committee members and supervised all activities. Account Executive Aug 1999 to Feb 2001 Company Name - City , State Clients Included: Silicon Valley Bank, Sand Hill Capital, MeriWest Credit Union, Toeniskoetter & Breeding, Inc. Developed and implemented strategic public relations plans for clients involved in technology, law enforcement, finance, real estate, hospitality and community affairs. Composed and distributed strategic client pitches, press releases, fact sheets, backgrounders and public service announcements. Provided support in strategic planning and publicity for new product launches. Education Bachelor of Science , Public Relations 2000 San Jose State University - City , State , USA Spring 1998 - Participated in study abroad program in Bath, England ",PUBLIC-RELATIONS " OFFICE ADMINISTRATOR Professional Profile Skilled and highly organized professional, leveraging operational and interpersonal abilities developed during education and experience to excel in administrative operations. Operational Support: Track record of contributing effectively to productive operations, supporting goals and assisting management in daily functions, event planning, and marketing efforts. Strong organizational skills and eye for detail; able to accurately manage records and files, as well as proofreading documents. Communication Strengths: Proven ability to develop positive relationships with both customers and team members. Able to provide customer service by phone and in person, clearly presenting information and answering questions, as well as promptly resolving issues. Consistent success collaborating with team members on daily operations and special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) and Web Expression, Constant Contact, and Internet research and applications. Current education in Technology Management and computer skills certificates; adept in spreadsheet, database, and presentation development. Key Strengths: Demonstrated commitment to high performance and exceeding expectations, as well as identifying and recommending potential improvements. Able to quickly learn and excel in new responsibilities, as well as adapting skills to changing needs. Proven success in fast-paced, deadline-driven environments, multitasking to manage competing priorities. Qualifications Fundamentals *Office Administration *Supervision Results-oriented Quick learner Microsoft Office Self-directed Strong problem solver Professional and mature Dedicated team player Relevant Experience Promoted to Office Administrator II after 24 months of employment. Successfully planned and executed corporate meetings, lunches and special events for groups of 20 + employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Experience Office Administrator 01/2011 to 01/2014 Company Name City , State Support Senior Managers and other staff in administrative procedures. Answer phones and transfer calls, facilitating communication between customers, contractors, Warehouse Clerks, and Pick-up and Delivery Managers. Assist in resolving issues, including incorrectly delivered packages and incorrect addresses. Collaborate with customer service to successfully address problems and ensure customer satisfaction. Maintain documentation, including invoices, facility work orders, purchase orders, and personnel records, as well as processing electronic payroll entries. Submit terminal invoices to Senior Manager and corporate office. Prepare reports, graphs, and presentations. Distribute incoming mail and documents for office. Stamp and meter outgoing mail, as well as coordinating express shipping for customer COD checks. Coordinate with vendors on facility and equipment maintenance. Organize interviews for potential employees. Effectively multitasked to manage time-sensitive priorities in high-volume environment. Strategically managed warehouse supply ordering for terminal to maintain within $10,000. Student 01/2010 to 02/2011 Company Name City , State Develop skill in key office technology applications, including spreadsheet, database, and presentation development, as well as Web design. Research company information and prepare reports and presentations. Collaborate in group projects. Conducted extensive research on company history, products, and services, presenting results in class. Collaborated successfully with team members on brand analysis project. Public Relations Intern 08/2009 to 05/2010 Company Name City , State Supported Chamber President and office staff. Managed front desk reception, communicating with customers by phone and in person to provide information on welcome center and local hotels, transportation, and activities. Assisted in planning events and coordinating marketing operations. Filed and organized operational documents and customer correspondence. Maintained and updated client directory. Proofread e-mail communications. Assisted in organizing auction event, raising more than $25,000 dollars. Consistently evaluated office operations to recommend potential improvements. Created volunteer application form. Production Team Member 01/1996 to 01/2007 Company Name City , State Directed assembly of automobile seat components, as well as testing and inspecting seats. Ensured compliance with operational description to maintain safety. Collaborated with team members to ensure efficient manufacturing process. Trained new employees and answered questions. Successfully completed tasks ahead of schedule while maintaining quality in high-pressure environment. Consistently demonstrated willingness to adapt to new operational tasks and assist team members. continued. Education Bachelor of Science : Technology Management EASTERN MICHIGAN UNIVERSITY City , State Technology Management Administrative and Information Management 2010 HENRY FORD COMMUNITY COLLEGE City , State Office Administration coursework Coursework in Administrative Technology Skills administrative, client, customer satisfaction, customer service, database, Delivery, e-mail, equipment maintenance, graphs, inspecting, manufacturing process, marketing, mail, office, Office Administration, Office Skills, organizing, payroll, personnel, Pick, presentation development, presenting, presentations, quality, express, reception, Maintain documentation, Research, safety, shipping, spreadsheet, Supervision, phone, Answer phones, transportation, Web design ",PUBLIC-RELATIONS " MARKETING & COMMUNICATIONS EXECUTIVE Executive Profile Creative leader offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities. Achievements include product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management. Skill Highlights Persuasive Leader Skilled Negotiator Brand Champion Revenue Generator Communications Branding Strategic Planning Operations Social Media Marketing Digital Production Budgeting Project Planning & Execution Business Development Support Customer Service Leadership Sales Core Accomplishments Capitalize on story-telling talents and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr Principal player that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel Contributed to millions of dollars in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as “Cinderella,” “Jungle Book II,” “Annie,” and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others. Collaborated on projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others Introduced aggressive marketing and public relations campaigns to launch several film distribution companies Professional Experience City 01/1995 to 04/2016 Marketing & Communications Executive Company Name － City , State Highly successful firm that has provided public relations and corporate communications services to more than 100 national and global clients. Track record of success market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness. Controlled budgets ranging up to $20 million. Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative ""Feel Rich."" Accelerated public awareness of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show ""D-Life,"" which prompted tens of thousands of Internet viewings. Successfully wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others. Traveled globally to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel. Garnered interviews with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others. Presided over public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as ""The 40 Year Old Virgin,"" ""Munich,"" and ""American Gangster."" Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales. 01/1988 to 01/1995 Vice President, Marketing & Public Relations Company Name － City , State Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications. Projects included : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series Education Bachelor of Arts : English Literature UC SANTA BARBARA － City , State Credentials Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning ",PUBLIC-RELATIONS " INTERNAL AUDIT ASSISTANT Professional Summary Communications professional with exceptional writing and editing skills. Extensive experience in print and web content development, media relations and special event planning. Core Qualifications Experienced with Adobe Photoshop and Illustrator Creative at complex problem solving Proficient in Microsoft Office Suite, SCALA, Teamsite, Teammate and Word Press Proficient in AP style guidelines Experience across social media platforms; Twitter and Facebook Superb writer and editor Media relations training Financial communication Deadline-driven Strategic planning SharePoint Deadline-driven Experience INTERNAL AUDIT ASSISTANT March 2013 to June 2015 Company Name - City , State Edit and revise all Audit & Executive reports and presentations to ensure the highest quality of writing Facilitate and coordinate monthly meetings, annual department and manager conferences and other events. Prepare and process expense reports and invoices Planned travel arrangements for 20 executives and staff Created and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists PUBLIC RELATIONS COORDINATOR January 2012 to February 2013 Company Name - City , State Planned and publicized events, including designing promotional materials for the organization's quarterly and annual Summits and events Assisted in designing marketing materials to attract sponsors for the events Assisted with coordination of community relations activities Wrote articles and press releases for the organization's newsletter Maintained Summit website using WordPress Developed and maintained marketing collateral materials Created and monitored social media content. PUBLICATIONS SPECIALIST April 2004 to November 2010 Company Name - City , State Responsible for project planning and design of numerous departmental strategic and tactical initiatives Managed project planning and schedules for quarterly employee publication, which included identifying tasks, duration, resources and deliverables Researched and gathered information for content of publications Edited economic education material, including bookmarks and publications, distributed to area schools Wrote articles in the Bank's quarterly publication and internal website on employee-related subjects Supervised college interns in the department Wrote press releases, reports and correspondences Worked with graphic designers with layout of publications Managed content on internal and public website; worked with end-users to gauge success of messaging Managed content, software and equipment maintenance for Federal Reserve electronic message board system Managed and maintained crisis communications and business continuity plans for the company Facilitated Fifth District Federal Reserve Bank's regional forums town hall meetings and other events. PRODUCTION ASSISTANT February 1995 to April 2004 Company Name - City , State Integral member of team assigned with the task of design and layout of national business magazine Authored - analytical, investigative, and economic development articles Managed press checks, fact checking, and proof reading for all articles in magazine Served as production coordinator for academic publications and public policy articles written by Federal Reserve System economists (including, typesetting for print, creating and editing graphs, tables, technical charts and figures) Responsible for managing sensitive and confidential information regarding the entire Reserve Bank's crisis management issues Successfully led key project of designing, creating, and implementing Crisis Communications Survey, which resulted in identifying and assessing departmental crisis management training needs Analyzed the survey data and made recommendations to management to improve department's Crisis Management Process Created and maintained Fifth District Federal Reserve Bank's Media Relations Database, which increased tracking efficiencies of incoming media calls and requests Created and edited documents informing staff of Fifth District Federal Reserve Bank policies, procedures and forums Documented, monitored, and resolved Fifth District Federal Reserve Bank's FAQ section on external website, resulting in a redesign of the web page Responsible for the redesign of Fifth District Federal Reserve Bank's Code of Conduct brochure to align with company branding Qualifications and Relevant Experience Demonstrated ability to interact effectively with all levels, including senior management Education Bachelor of Arts Bennett College - City , State Skills AP style, interpersonal skills, community relations, crisis management, Crisis Communications, Database, editing, m onitoring and analyzing news and social media, Microsoft Office Suite, write press releases, problem solving, project planning, proof reading, p lanning and executing employee events, social media platforms, maintain website, writer, written and verbal communications skills ",PUBLIC-RELATIONS " ADMINISTRATIVE ASSISTANT Summary Determined and proactive Administrative Assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment. Highlights Microsoft Office proficiency Proper phone etiquette Articulate and well-spoken Time management Excel spreadsheets Meticulous attention to detail Professional and mature Strong problem solver Invoice processing Works well under pressure Human resource laws knowledge Social media knowledge Understands grammar Appointment setting Database management Customer service-oriented Labor relations Payroll Mail management Meeting planning Travel administration Brand development Multi-media marketing Trade shows Google analytics Knowledge of market trends Direct mail campaigns Special events planning Adobe Illustrator Adobe InDesign Skilled negotiator Floor set design POS systems knowledge Retail buying Friendly and outgoing Employee scheduling Superb sales professional Administrative support specialist Self-starter Executive presentation development Business correspondence Organized High-end fashion knowledge Strong communication skills Accomplishments Sales Surpassed all sales goals by 25%. Increased sales by 50%-75% over a two year period. Managed a successful sales team of 25+ members who consistently exceeded sales goals by 15% each month. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Marketing Implemented marketing strategies which resulted in [X%] growth of customer base. Creative Problem Solving: Resolved product issue through consumer testing. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Planned and executed all aspects of a major office headquarter move. Experience 01/2014 to Current Administrative Assistant Company Name Calendar Management; overseeing/scheduling appointments, meetings, travel arrangements, catering preparations, etc. Provide general administrative support and working on special projects as assigned to designated departments (sales, PR, licensing and e-commerce). Assist showroom account executives in sales appointments Recording and updating sales reports; analyzing trends and opportunities for growth based on accounts and price point. Overseeing all new door approvals for licensing accounts; researching new prospects, scanning and filing incoming contracts as they are executed. Maintain licensee and internal directories, door distribution lists, seasonal line sheets and price points. Preparation of business reviews, presentations, market recaps, bi-monthly selling information. Responsible for measuring, reporting and analyzing key performance indicators for e-commerce site. Managing analytics programs to evaluate site performance to improve conversions. 10/2010 to 01/2014 Assistant Director Company Name Developed several business building programs and incentives, including but not limited to, rewards program, membership program, weekly/yearly promotions, staff education and training, etc. Handling all buyer responsibilities; purchases high volumes of company retail inventory, analyzing sales trends, consumer preferences and seasonal variables for purchasing allowances and fluctuations. Fulfilling high volumes of calendar management, overseeing approximately 25-employee work schedules (appointments, travel arrangements, meetings, time-off, coverage, etc.). Coordinating and creating visual merchandising and marketing collateral; preparing all in-store displays, web/print advertisements, brochures, gift cards, web-pages, banners, etc. Designing trainings, protocol manuals and evaluation rulers for new hires and existing employees in areas including customer service, service performance/quality, retail/up selling, etc. Preparing biweekly payroll, ensuring payments were accurate based on employee commissions/hourly wages and tax information on file. Overseeing delivered customer service, ensuring the upheld use of company standards and addressing any consumer complaints, discrepancies, etc. Executing company ""HR"" obligations; advertising job opportunities, interviewing/hiring, trainings, evaluations, pay negotiations, terminations, vacation/time-off requests and new hire paperwork/document verification. 09/2010 to 01/2011 Technical Design Intern Company Name - Attending daily fit meetings; evaluating the status and functionality of samples based on updates before approving for production. - Creating/updating line sheets, updating tech-packs with garment and costing specifications - Support staff; assisting with CAD updates/changes, organizing line books, scheduling fit models, meetings, etc. 07/2010 to 08/2010 Public Relations Intern Company Name Updating daily log of Google Alerts and all other brand features in the press Formally documenting and archiving press releases/clippings Coordinating sample traffic between PR dept. and celebrities, photo shoots magazines, etc. Confirming/tracking the return of samples from accounts/contacts Planning and preparing high-profile events, ensuring necessary items were available for execution. Event list includes First Fashion Night Out (at flagship store w/ guests such as Anna Wintour and Kate Hudson), Hamptons Pop-Up Store, etc. Education 2015 Bachelors of Business Administration : Fashion Merchandising LIM College － City , State Skills Familiar with HR functions/duties Proven abilities in account management Strong analytical skills Superior communication skills Proficient in MS Office, Adobe Illustrator, In Design and Photoshop Languages - Fluent in English & Spanish ",PUBLIC-RELATIONS " VICE PRESIDENT Experience Vice President , 04/2018 to 12/2018 Managed all aspects of Epson launch of wearable technology product line including messaging, executive speech and presentation, video script, media relations, social media integration, partner announcements, press releases and other materials, and event logistics Convinced company to conduct press conference during industry event resulting in over 200 media attending and dozens of national media and broadcast stories, including CNN, Fox News, USA Today, CNET, Mashable, Engadget and more Achieved Epson's main objective to be perceived as legitimate competitor to more established industry players such as Google Glass and Fitbit Instrumental in success of (ISC)2, the world's largest association of information security professionals, growing from less than 8,000 members to more than 80,000 in 10 years Conceived (ISC)2 survey of information security profession with resulting coverage in The Wall Street Journal, Fortune, Forbes and numerous other IT and security trade media and establishing CISSP certification as ""gold standard"" Wrote numerous articles, blogs, speeches and video scripts for top security professionals, including Howard Schmidt, first cybersecurity advisor to the White House Played key role in re-branding iconectiv, a telecommunications services provider and business unit of Ericsson, to focus on emerging markets Wrote messaging for new company vision and incorporated into CEO letters, speeches and other communications to staff and partners; wrote articles, white papers, brochures and website content; managed earned, owned and sponsored media programs, including coverage in USA Today and Yahoo! Finance Dana Point Initiated company-wide update of communications processes to better position firm for growth Introduced company messaging maps for consistent storytelling across content channels Counseled teams on creating relevant, compelling earned and owned media content Secured standalone articles in business and consumer media sites for AI startup, including Axios, TheNextWeb and Venturebeat Guided new hire in becoming top earned media producer Won two client-recommended budget increases upon exceeding program goals. Vice President , 03/2013 to 03/2018 Implemented range of earned, owned and sponsored media initiatives that met or exceeded program goals for influence, including Epson New Ventures division; conversational AI pioneer Nuance Communications, iconectiv and technology startups involved in IoT, data analytics and 5G Continuously offered additional program ideas that resulted in business traction Secured bylined article for Cambridge Semantics in The Financial Times by leveraging Thomson Reuters announcement resulting in two major new business leads Created unprecedented visibility and credibility among key audiences for Reveal Mobile by leveraging its retail store data and securing media placements in the New York Post, USA Today, Yahoo! News, Motley Fool and other newspaper and retail trade media outlets Oversaw production of all communications materials across clients, including press releases and fact sheets, presentations, speeches, brochures, email marketing, social media, white papers, articles, websites and blogs, internal communications and more, ensuring consistent and impactful messaging at every touch point Demonstrated success with verifiable data including earned media analysis, website traffic, social media audience growth and engagement, etc. Public Relations Manager , 06/2011 to 03/2013 Company Name Achieved global expansion communications program for IoT provider Telit Wireless due to exceeding objectives in North America. Vice President , 01/2001 to 03/2011 Account Management, Maples Communications, Mission Viejo Managed account team for agency's largest client, Toshiba, with $2.4 million in billings annually Developed and executed public relation plans, including product launches, environmental initiatives, community outreach and corporate activities Wrote messages, speeches and video scripts in collaboration with executive team Retained (ISC)2, the world's largest association of information security professionals, for entire agency tenure with 400% budget increase Directed the communications program from beginning for start-up Networks In Motion, providers of the first wireless navigation solutions for GPS-enabled mobile phones, resulting in acquisition four years later. Education Bachelor of Arts : Journalism California State University - City Journalism Summary Technology communications executive with ability to lead content marketing and public relations programs for brand name and emerging technology companies that accelerate business growth Generates creative ideas that exceed project expectations Expert content developer for owned, earned and sponsored media Makes complex technology stories accessible to business and mainstream audiences Counsels executives on effective messaging and communications strategies Experienced ghost writer of articles, blogs, social media, speeches, video scripts and more Passionate and knowledgeable about the latest technology innovations Industry experience includes telecommunications/5G, the internet of things (IoT), artificial intelligence/machine learning, data analytics and augmented reality/virtual reality Company experience includes Epson, Toshiba, Ericsson, Cisco, Ingram Micro and Nuance Communications Skills Account Management, AI, agency, billings, branding, broadcast, brochures, budget, content, client, clients, email, Epson, Finance, Financial, focus, GPS, information security, letters, logistics, marketing, materials, media relations, messaging, navigation, Networks, newspaper, presentations, press, press releases, processes, producer, retail, Reuters, scripts, script, speeches, speech, stories, white papers, telecommunications, phones, Toshiba, video, vision, website, websites, website content, articles Additional Information Awards Winner of three Silver Anvils, the national award for excellence from the Public Relations Society of America ",PUBLIC-RELATIONS " WRITER Summary I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment. Skills Microsoft Office, Excel, PowerPoint proficient Strong verbal communication Quick learner Issue resolution Attention to detail Energetic and organized APA and MLA formatting Fact checking Self-motivated Independent worker Experience Writer September 2016 to Current Company Name Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program. Provided analytics and insight as well as game commentary. Showed knowledge and experience in sports as well as eloquent writing abilities. Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus. ACCOMPLISHMENTS Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers. Placing the company's largest sale in history at over $15,000 worth of discounted merchandise. Produced and photographed new products to enhance the brand. Product inspection to ensure highest possible quality. Inventory control: restocked and organized items as necessary and as directed for company efficiency. Ran many community and schoolwide events at my high school including ""Rock the Vote"" where we brought in political figures from all around Orange County to educate young voters and answer questions. Production and marketing intern April 2016 to September 2017 Company Name I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders. I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates. I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising. Participated in conventions where skills in sales were necessary to break even after travel expenses. PUblic relations officer March 2015 to June 2016 Company Name Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets. Created the look and feel of the organizations online presence in social media forums. Designed unique print materials including advertisements, brochures, and logo designs. Adhered to all corporate brand guidelines when preparing graphic materials. Coordinated community and school wide events and made sure there were no gaps in project planning. Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper. March 2015 to June 2016 Company Name Prepared equipment for all operations. Verified that all information was readily available and displayed correctly. Created concepts for advertisements and promotional videos and carried them out thoughtfully. Collected data and opinions followed by the air date of the video to improve upon my own work. Ensured that the message of promotional strategies was received as intended and followed all guidelines. Communicated with the head of the news channel in a timely and organized fashion. Education and Training HIgh school diploma : June 8th 2016 Northwood High School Member of World Wildlife Club Events Coordinator of Yoga and Pilates Club Executive board of Fellowship of Christian Athletes club Member of Student Forum Recipient of the Pride of the Pack Award (rewarding merit and character) Named Athlete of the Month three times 2 year captain of the varsity Lacrosse Team 1 year captain of the varsity Basketball Team 4 year varsity athlete TV Writing and Production Documentary Filmmaking , May Freshman | Chapman University TV Writing and Production Documentary Filmmaking Skills Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website ",PUBLIC-RELATIONS " TAX COLLECTOR OFFICER Professional Summary Entrepreneurial Marketing Officer  passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies. Core Qualifications Corporate Presentation Publicity Press Release Customer Service Media Event Planning Speeches Editing Social Media Marketing Media Strategy Business Planning Strong management skills Market Analysis Marketing Communications Leadership Customer relationship Advertising Writing Power Point Project Management Microsoft Word Marketing Strategies Excel Business Development Retailing Persuasive Communication Staffing Corporate Communications Ethics Internet, PC, Widows, 2000, XP, Vista, Windows 8, Operating System Office (Word, Excel, PowerPoint, Publisher, Outlook). Mac IOS, (Pages, Numbers, Keynote) Photoshop, Facebook, Twitter, Instagram and email. Fluent in English and Spanish  Articulate public speaker Media relations Strategic media placement Interactive marketing Channel strategy Brand development New customer acquisition Stakeholder relations Experience 01/2013 to 01/2016 Tax Collector Officer Company Name Collect and distribute local property taxes on behalf of the state to fund vital services such as schools, roads, cities, and parks. Selected accomplishments: Certificated collector in photo enforcement system Maintained the highest level of quality control and ensure that staff members took the best possible corrective actions base on proven collections methods Director of the Renace Homeless Shelter (2012� 2013) Municipality of Yauco Establish alliances with nonprofit Organization. Balance the budget of the organization. Supervise the direction of the organization including the strategies and policies. Selected accomplishments: Prevent Individuals and Family's to becoming homeless Increase the homeless outreach project in a 80% Able to provide high standards of financial control in a 60% Member of the Coalition of Homeless People of Puerto Rico Launched campaign in favor of homeless people 1. 01/2010 to 01/2012 Public Relations Officer Company Name － City , State Municipality of Yauco Developing and implementing communication strategies for the organization, and advising management on communication issues and strategies. Coordinated monthly and quarterly marketing and community events, such as Jobs fairs and health fairs Selected accomplishments: Establish alliance with twelve community boards Maintained relationships wit all media sources including journalists and news persons Wrote and distributed a community news letter to help promote events District Office of Puerto Rico, Congress of United States. 08/2007 to 12/2007 Communication Officer Company Name － City , State Manage internal and external communication including social media, creating and executing communications strategies Selected accomplishments: Implemented strategies to develop innovating communication tools. Media Monitoring (Clipping) to establish strategy to achieve or goal. 08/2003 to 05/2009 Journalist Company Name － City , State Analyze and collect information through various modes such as personal interviews and news briefings to prepare news reports. Prepare reports to keep the public informed about daily happenings. Coordinate with news editor and fellow reporters to develop story ideas for report writing. Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports. Selected accomplishments: Maintain excellent working relationship with production crew and producers. Produce a sport section for one year 2. Accomplishments Initiated a public relations campaign for a non-profit on a tight budget. Promoted to Lead Anchor after just twelve  months with Catholic News TV Education 2016 Business Administration (Marketing) Pontifical Catholic University － City , State , Puerto Rico Business Administration (Marketing) 2008 BBA : Radio Communication Pontifical Catholic University － City , State , Puerto Rico Radio Communication Skills Photoshop, Advertising, Balance, budget, Business Development, Business Planning, conferences, Corporate Communications, Customer Service, direction, Editing, editor, email, Event Planning, financial control, Leadership, Mac, Director, management skills, Market Analysis, Marketing Strategies, Marketing, Marketing Communications, Excel, Office, Outlook, PowerPoint, Power Point, Publisher, Windows 8, 2000, Word, Microsoft Word, Operating System, Organizing, Persuasive, policies, Press, Project Management, Publicity, quality control, report writing, Speeches, Staffing, Strategy, taxes, Vista Additional Information PROFESIONAL ORGANIZATIONS President (2006-2008) Communication's Student Organization of the Catholic University, as President Responsibility: Managing the budge. Create Leaders for the future, establish innovation to give new direction to the organization, Coordinated Academic Conferences. Raising awareness of Social Responsibility. ",PUBLIC-RELATIONS " DEVELOPMENT MANAGER Experience Development Manager November 2006 to Current Company Name － City , State Manage annual Walk For Wishes which exceeded revenue goal of $440,000 in FY15 and is expected to raise close to $470,000. Assisted with securing and renewing more than $140,000 Walk For Wishes event sponsors over a goal of $120,000 for FY15. Introduced the company pyramid online fundraising platform into our Walk team efforts and increased one team's goal from $14,000 to more than $32,000. Implement the team structure for our lead sponsor Planet Fitness which allowed them to raise more than $29,000 and created a place for them in our pre-Walk w Develop budget for specific development projects each fiscal year based on actual revenue and expenses from the previous year, and track monthly progress. Collaborated with Erin Ehlers, Sr Manager National Events and Brand Campaigns to implement ""best practices"" including free registration and a modified version of the Walk Day Experience. Led the Wish Ball, Detroit live auction committee which exceeded its revenue goal of $75,000 to just under $100,000 in its first year. ◦ Created talking points for auctioneer. ◦ Worked with committee to secure attractive packages for audience. ◦ Identified compelling wish stories to ""lead"" each package. ◦ Followed through on each package for proper tracking in Raiser's Edge, acknowledgments for purchasers and in-kind donors, and implementation of each package. Maintain our Kids For Wish Kids and Third Party Events fundraising programs by implementing ""best practices"" provided by our national office. ◦ Worked closely with external events on BBB language and guidance. ◦ Review collateral and provide feedback to ensure materials reflect Make-A-Wish Michigan brand guidelines. ◦ Tactfully declined event proposals that did not meet our standards. ◦ Implemented new internal guidelines for license agreements to ensure proper documentation for audit purposes. ◦ Continue to foster growth of online fundraising for these programs and led the team through the transition to Luminate Online. Marketing Manager May 2004 to October 2006 Company Name － City , State Arranged all event logistics including securing contracts with vendors, facilities, parks and rec and police. Attended all events to direct event day activities, volunteers and ensure top level satisfaction of all event sponsors and vendors. Created all Running Fit ads, event flyers and applications using Adobe InDesign. Created weekly e-newsletter and e-mail list of runners, which has grown from 1,500 to more than 10,000. Increased event participation in the following events; Martian Marathon & Half Marathon by 31% from 2004 to 2005, 70% from 2005 to 2006; The Legend trail run by 17% from 2003 to 2004 and by 35% from 2004 to 2005; Dances with Dirt Ultra Marathon by 36% from 2004 to 2005. Prior to my employment Running Fit was losing an estimated 50% of all their co-op advertising funds due to inactivity and improper submissions. At the time of my departure, Running Fit was using 100% of all available co-op advertising dollars. Running Fit created two new events under my direction The Flirt with Dirt 5 & 10K trail run and the Super 5K run. Both events exceeded our goal of having more than 300 finishers and have become annual events. Public Relations & Marketing Intern September 2003 to June 2004 Company Name － City , State Worked closely with Pfizer to ensure sponsor recognition for the exhibit ""Microbes: Invisible Aliens Amazing Allies"" which was made possible through a grant funded by Pfizer. Wrote press releases, inaugural internal newsletter and copy for Web site. Revised the Museum's media kit, media list and membership letters. Collaborated with the graphics, development, outreach, education and scouts departments on a variety of projects including event planning, phone surveys, research, demonstrations and ticket give-a-ways to local children's organizations. Teamed with outside organizations to plan, promote and implement programs and events such as the 2004 Ann Arbor Family Days and 2004 National Volunteer Week. Evaluated all previous marketing efforts including media coverage in print, internet, television and radio as well as compose a detailed list of corporate and local sponsors and partnerships. Education Bachelor of Science : Public Relations, Marketing , 2004 Eastern Michigan University － City , State , US 1999 to 2004 Eastern Michigan University Ypsilanti, MI Bachelor of Science Major in Public Relations/Minor in Marketing Indiana University Lilly Family School of Philanthropy － City , State , US August 2011 Indiana University Lilly Family School of Philanthropy Phoenix, AZ ""The Principals and Techniques of Fundraising"" Sponsored by Make-A-Wish America Professional Affiliations Teamed with outside organizations to plan, promote and implement programs and events such as the Ann Arbor Family Days and National Volunteer Week Skills Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word ",PUBLIC-RELATIONS " BUDGET ANALYST/RESEARCH ADMINISTRATOR Core Qualifications ADDITIONAL SKILLS Proficient in Microsoft Office 2010 and 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 and 2013 Business Intelligence Systems Knowledge of Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS) Outstanding verbal and written communication skills Highly analytical, critical thinking and problem solving skills, goal oriented Ability to work in teams, flexible work hours, ability to travel Accomplishments Toyota Research Institute of North America - Employee of the Year Tarrant County College - Dean's List for 3 semesters Outstanding verbal and written communication skills DynCorp International - two SPOT awards for project performance Experience January 2009 to Current Company Name ◦ Proficient in development of cost schedules and estimates ◦ Responsible for schedule management and baseline changes ◦ Develop Basis of Estimates (BOE) for all cost types on new work ◦ Accountable for analyzing historical data and applying analytic techniques to forecast overall resources required ◦ Create FAR Compliant Project Estimates for Change Orders for LOGCAP IV in Afghanistan, Kuwait and Udairi Task Orders ◦ Analyze incurred cost data for revised estimates for USG negotiations ◦ Participate in negotiations with USG ◦ Evaluate, prepare and provide responses on RFIs for proposals and estimates ◦ Ability to prepare estimate documentation packages for USG audit/negotiations ◦ Real-time analysis and process improvement of internal document control processes ◦ Implemented and maintained reports for senior leadership ◦ Streamlined creation, modification and publication of administrative policies ◦ Ensure departmental estimate records are complete and FAR compliant ◦ Provide technical guidance to ensure a transfer of knowledge ◦ Streamlined older processes and procedures to reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ◦ Customization of database to fulfill project requirements ◦ Ad hoc reporting using Infomaker 10.5 for various departments ◦ Develop, implemented and maintained PCM user groups and security rights ◦ Developed and implemented training process for new hires and database migration tailored to individual end user groups ◦ Developed report designed to analyze and monitor day to day contractual directions from customer ◦ Validated manufacturer specifications on equipment and materials ◦ Utilized FedLog and WebFLIS for parts research ◦ Performed pricing and cost savings analysis for each part record ◦ Database and records management ◦ Developed and implemented training plan for new employees Budget Analyst/Research Administrator January 2007 to January 2009 Company Name ◦ Active in project contract negotiation as well as management ◦ Managed a $20M annual research budget ◦ Analyzed required labor, material and equipment resources ◦ Ability to prepare estimates for multiple research projects ◦ Developed and maintained annual, capital & strategic long term budgets supporting 3 departments and 12 research teams ◦ Developed SOPs for internal project tracking processes ◦ Tracked status of 200+ research projects from proposal to completion ◦ Streamlined monthly, quarterly and annual progress reports and milestones to Toyota Motor Company through database and secure blackboard system ◦ Created database to produce monthly, quarterly and annual progress and budget reports and transmit directly to TMC through secure blackboard system ◦ Developed databases for tool room inventory control and digital reference library Consultant January 2005 to January 2007 Marketing & Finance ◦ Contracted to develop curricula for an education provider for participating primary and secondary schools nationwide. ◦ Developed a client tracking database for local architectural firm. ◦ Created and maintained financial software and client records for PM-Group, a financial services provider. ◦ Created marketing collateral for small businesses and independent consultants ◦ Developed marketing and advertising campaign for graphics company. ◦ Provided marketing consultation for a clinical trials research organization. Public Relations and Marketing Manager January 2002 to January 2005 Company Name ◦ Compiled sales reports on a monthly, quarterly and annual basis ◦ Designed marketing and sales business systems which resulted in a sales increase of 125% ◦ Designed and administered sales and inventory database for product and sales analysis ◦ Project lead for development of virtual training center for transportation safety ◦ Created advertising collateral for publication Education MBA : 2006 University of Phoenix MBA, University of Phoenix,2006 - 3.2 GPA BS : Business Management University of Phoenix BS, Business Management, University of Phoenix - 3.6 GPA Certifications PMP CAS Skills Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management ",PUBLIC-RELATIONS " GENERAL MANAGER Professional Summary Manager with seven years of experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for Directors, staff, clients, and vendors to ensure proper lines of communication. Maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality. Excellent Customer Service, Accounting & Basic Book-keeping, Processing Payroll, Client relations experience. Analytical & detail oriented with a proven record for producing quality work in strict timelines. Exercise Independent judgment , decision making abilities, and a high level of confidentiality. Manage a diversity of routine functions in a hospitality environment. Skills Work History GENERAL MANAGER , 11/2009 to Current Company Name – City , State -Responsibilities: Reviewing correspondence & writing responses; Assisting the Director of the institute; Manage and plan special events and conferences; Train & Supervise other staff; Oversee the purchases & maintain office supplies & equipments; Schedule appointments; Assisting in the Recruitment process, Taking care of marketing the institute so that we get good no. of admissions every year. Maintaining appropriate records of student's progress and development ; Making the schedules for the staff members; Checking the log-books of the teachers from time to time and giving appropriate feedbacks. Responding to walk-in inquiries and inquiries over the phone. Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines. Liaison between all impacted departments to ensure proper communications and reporting practices. Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings. Organize the details of special events, travel arrangements, corporate agendas and itineraries. Oversaw daily office operations for staff of [Number] employees. AN ADMINISTRATIVE ASSISTANT & PUBLIC RELATIONS OFFICER , 11/2003 to 08/2009 Company Name – State Teaching : To teach the Multi-lingual specialists English Grammar and teach them techniques to avoid errors in writing English; marking work and giving appropriate feedbacks; researching new topic areas and maintaining up-to-date subject knowledge. Editing : Proofread every file for English grammar, sentence structure, punctuation and general content before the files are uploaded and sent to USA head office. Continuing Education: Conduct seminar classroom education; conduct exercises in grammar, punctuation and sentence structure. Feature American cultural notes. Provided Administrative Assistant to the General Manager. Organize the details of special events, travel arrangements, corporate agendas and itineraries. ACHIEVEMENT : Was promoted to their sister concern company as the Center-Manager, Aakash Institute, Guwahati by the Directors after a year's time due to my hard-work and dedication. Maintaining records and organizing files. Responding to reviews & correspondence. Drafting and Correspondence. Preparing presentation in Power-point. Assisting the managing Directors. Basic accounts and Administration. Plan Meeting and Events. Make Travel arrangements for the Director. Responding to multi-line phone systems & directing them to appropriate Departments. Company Name CENTER-MANAGER , 10/2003 to 09/2008 Company Name – City , State Oversaw daily office operations for employees. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Created company's first employee manual including training and development. Liaised with vendors to order and maintain inventory of office supplies. Planned and executed all aspects of office headquarter move. Managed executive calendar and coordinated weekly project team meetings. Prepared program operating budgets, budget reports and other financial performance reports. Education Bachelors degree : Law , 1 2000 MASTERS IN ENGLISH LITERATURE FROM GAUHATI UNIVERSITY - Law Skills accounting, accounts payable, Accounts Receivable, Administrative Assistant, administrative support, Photoshop, Basic, Billing, conferences, content, directing, Drafting, Editing, ENGLISH, special events, Filing, General Manager, HINDI, inventory, LANGUAGES, letters, notes, Director, managing, marketing, Meetings, Excel, office, Outlook Express, PowerPoint, Power-point, Microsoft Word, works, Internet research, organizing, payroll, phone systems, presentations, progress, Recruitment, reporting, researching, Teaching, phone, Travel arrangements ",PUBLIC-RELATIONS " RETAIL SALES CONSULTANT Summary Join a Company that allows me to add my knowledge, values and professional experience to its staff in order to serve its customers while meeting and surpassing Company expectations and engaging in tasks that promote challenge, accountability and both personal and collective improvement. Willing to relocate. Highlights Word, Internet, Windows, Power Point, Microsoft Office, and PhotoShop.- PC and Mac platforms. Experience 08/2014 Retail Sales Consultant Company Name - City , State 01/2011 to 01/2014 Communications, Public Relations & CSR Manager Company Name - City , State Media, Community and strategic Public Relations.- Corporate Social Responsibility. Artist Management. Coordination and production of events.- Social Media accounts creation and management. Photography and video production for Social Media channels Managed crisis communications. Established effective working relationships with clients, government officials and media representatives. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Press conferences, media tours, in-stores, and special events. 01/2011 to 01/2012 Communications, Public Relations & Development Manager Company Name - City , State Host of television program 'Del Campo a la Mesa'. Production assistant. Established effective working relationships with clients and media representatives. In charge of sponsorship and establishing commercial alliances. 01/2008 to 01/2011 Communications, Public Relations & CSR Manager Company Name - City , State In charge of all internal and external communications. Company spokesperson and ambassador. Responsible for all forms of Media, Community and Government Relations. Coordination and production of events. Responsible of developing and establishing strategic alliances with groups and agencies including the Office of the First Lady, the Puerto Rico Chamber of Commerce, Women's Advocate, the Puerto Rico Police Department, Family Department, the Ponce Museum of Art, and the Puerto Rico Museum of Art. Responsible of all Corporate Social Responsibility public initiatives. Responsible of establishing alliances with community-based and non-profit groups, including United Way, American Cancer Society, the American Red Cross, Boys & Girls Clubs, Habitat for Humanity, Deaf Community, and Fundación Comunitaria, among others. In charge of store opening ceremonies and protocol. Launching of new products and services. Press conferences, media tours, in-stores, and special events. Development of strategies to promote traffic and increase sales. Responsible of obtaining more than $800,000 in solid publicity every year. Media training for employees and store managers. Local development and launch of corporate programs, including: Recycling of Electronics, Employee Business Networks ['Best Buy Pride' and 'Women's Leadership Forum'], and the '@15' youth program. 07/2005 to 07/2008 Media Relations Manager Company Name - City , State Concept and implementation of brand image building and strengthening strategies to enhance and build corporate executives image and brand image. Development and implementation of both internal and external communications for the Walmart, Walmart Supercenter, Sam's Club and Amigo Supermarkets retail chains. Responsible of obtaining more than $700,000 per year in positive, solid publicity. Writing of press releases and official statements. Corporate news supplements, targeted newsletters, and brochures for both internal and external audiences. Worked closely with the Walmart Foundation (charities and community empowerment). Writing of key messages and communications strategies for crisis prevention (internal and external). Coordination and production of events. Publicity efforts for the launching of new products and services. In charge of identifying success stories, press conferences, media tours and special events as well. Helped launch Walmart's Sustainability Program, including the creation of alliances within both public and private sectors. The Communications Plan supporting the program led Walmart to receive the Zenit Environmental Award, granted by the Puerto Rico Chamber of Commerce. Launching of the $4 Prescriptions pharmacy program. Developing of key messages and delivery of official statements to the media. Helped on the coordination of the annual emblematic benefit events 'Fiesta de la Vid' and the 'Amigo 10K Race.' Launch and supervision of a reforestation program to give away more than 100,000 trees. The program surpassed expectations establishing a strong alliance between the Company and the government's Natural and Environmental Resources Department. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Established effective working relationships with clients, government officials and media representatives. Developed and managed Walmart Puerto Rico's first employee communications system to distribute company news and critical information. 01/2002 to 07/2005 Business News Reporter Company Name - City , State Coverage of the Retail, Sales, Marketing, and Manufacturing industries. Also writing of Politics, Community, and Human Interest articles and reports. 01/2000 to 01/2002 Business reporter / Supplements writer Company Name - City , State Full coverage of the Advertising, Marketing, Media, and Public Relations industries. Also in charge of Business People Profiles, special reports and front-page stories. 01/1997 to 01/2000 Editor/Writer Company Name - City , State Education 1996 Bachelor of Arts : Communications University of Puerto Rico - City , State 1990 High School Diploma : General Studies Ramón Power y Giralt - City , State Languages Bilingual (Spanish and English). Skills Writer; Editor; Public Relations and Media Relations; Photography and graphic arts; Event coordination; Journalist; Researcher; Analyst; Business strategist; Singer, songwriter & musician. ",PUBLIC-RELATIONS " SOCIAL MEDIA & COMMUNICATIONS MANAGER Education Master of Business Administration : Business 2014 University of Maryland University College City , State Bachelor of Science : Journalism & Mass Communication (Public Relations) 2007 North Carolina Agricultural & Technical State University City , State Summary Dedicated, creative, and highly-motivated communications & marketing professional with exceptional interpersonal skills and over seven years experience in the field. Adapts well to different environments and has the ability to learn new systems, quickly. Areas of expertise include Web and print content development and editing, social media content development and monitoring, brand management, and project management, among other skills. Experience Social Media & Communications Manager 07/2011 to Current Company Name City , State Works with chief strategist, as well as on-site managers, to assess communications needs of non-profit organizations Formulates communications plans and social media strategies tailored to client needs Oversees the implementation of communications plans and social media strategies for local non-profit organizations Attends local client events and works with on-site client managers, as well as content development managers, to do live social media posting from client, Agitate Media, and parent company (MAM Squared,LLC) accounts Evaluates campaign results Community Outreach & Involvement Manager (Technical Community Manager) 09/2012 to 01/2015 Company Name City , State Wrote and edited content for company e-newsletters Developed and edited marketing/promotional material and presentation content for special projects and events Updated company website with relevant material using the Kentico content management system Managed social media campaigns to promote engagement amongst 43 technical groups on Facebook, LinkedIn, YouTube, and Twitter Worked collaboratively with IT and Web Department Directors to implement complex website changes and revisions Generated and analyzed monthly engagement data to recommend and implement necessary tactical revisions Served as liaison between membership and high level executive leaders Developed and managed strategic plans to increase engagement & membership within 43 scientific technical groups Managed logistics for special events and activities Managed budget and allocation of funding for special events and activities Marketing Coordinator 10/2008 to 09/2012 Company Name City , State Designed, laid out, wrote, and edited all messaging for company marketing material Managed, maintained, and updated all content on company website Implemented company website redesign, twice Assisted Web vendors with SEO strategy implementation Drove and monitored Web traffic using Google Analytics reports Managed social media efforts on Facebook and Twitter Developed fliers for events and programs Managed, wrote, and edited monthly newsletters for staff, consumers, and board members Worked with Community Outreach Department in providing media support Assisted with the development and execution of communications and marketing plans Organized, publicized, and coordinated staff presence at various internal and external events Youth Department Assistant 01/2008 to 10/2008 Company Name City , State Wrote Web newsletter for an audience of more than 16,000 people, bi-weekly Contributed and implemented creative ideas to revamp Web newsletter Contributed articles to the Homefront Magazine printed publication Edited Homefront Magazine adhering to AP Style rules Processed payroll for nationwide camp staff Updated Web content for nationwide camp website and company intranet using Dreamweaver Responded to nationwide staff and general inquiries in a professional manner, daily Reviewed, analyzed, and evaluated camp financial assistance applications and awarded funds appropriately Monitored ""Planet D"" social media message board for children with Type 1 diabetes, daily Program Coordinator Intern 05/2007 to 08/2007 Company Name City , State Managed all aspects of program; ranging from public relations to budget development, and implementation Created compelling marketing material to advertise program events Developed and implemented program schedule, curriculum, and related events for teens ages 14-17 years old Coordinated and supervised all program functions and special activities; scheduled speakers, tours, structured activities, and project work Constructed annual summary and annual report for the Human Relations Department Public Relations Intern 01/2007 to 05/2007 Company Name City , State Served as a liaison with local press as YMCA representative at local events Ensured press knew where to set-up at local YMCA events Ensured press had all background information and material needed on YMCA at relevant local events Assisted the Financial Development Department with the development of ""The Mayor's Challenge"" campaign, an initiative to fight obesity in Guilford County Continual management of media relations for ""The Mayor's Challenge"" campaign, including PSA development and radio script writing Performed copy editing on local YMCA website Created fliers for various events Public Relations Intern 01/2005 to 05/2005 Company Name City , State Developed feature stories for Athletic Department's website Regularly updated content on Athletic Department's website Interviewed sports coaches and various sports team members for newsletter content Wrote press releases, weekly Technical Skills Adobe Creative Suite, Dreamweaver, FrontPage, Microsoft Office, Microsoft Outlook, Oracle Procurement, Joomla Content Management System, Kentico Content Management System ",PUBLIC-RELATIONS " MARKETING AND SPECIAL EVENTS COORDINATOR Summary Detail oriented, organized and personable Event Coordinator relocating from the West Coast. In depth understanding of the value of planning and confirming details of events to ensure success. Brings over 6 years of experience and lessons learned to ensure all elements of an event come together smoothly.  Core Qualifications Vendor and subcontractor negotiations/relations Combination of big picture thinking and attention to detail Relationship building Prioritization Clear communications with all parties Time line of required actions for successful event  Skills Desktop Publishing Software: Microsoft Office Suite Tech savvy and able to learn new software quickly and efficiently Experience 01/2010 to Current Marketing and Special Events Coordinator Company Name － City , State Plan and manage weekend seminars, social retreats, fundraisers and gala dinners from concept to completion. Design all marketing materials, brochures and fliers for conferences and events. Developed marketing strategy based on knowledge of establishment objectives and market characteristics. Maintain and update company website on a daily basis. 08/2009 to 12/2009 Special Events and Public Relations Intern Company Name － City , State Worked on media planning and corporate budget management. Created and maintained the company's calendar of events. Communicated with many vendors and publications on PR events Assisted in planning retail and wholesale events nationwide. 05/2009 to 08/2009 Bronx and Central Park Zoo Special Events Intern Company Name － City , State Shadowed Special Event Coordinator on multiple special events such as the Annual Gala and Corporate Outings. Assisted event sales manager in walk-throughs and day-of-event logistics. 11/2007 to 02/2008 Public Relations Intern Company Name － City , State Expanded website traffic through implementation of public relations support. Contacted potential clients through internet blogging. Represented and promoted the company to potential clients at media related event. 09/2006 to 06/2009 Assistant Manager Company Name － City , State Pitched creative and original ideas to clients on a regular basis for potential events. Met customers needs in a fast paced environment to maintain positive client relationship. Designed and built samples for events and arrangements for sale. Education 2009 BBA : Fashion Marketing and Special Events LIM College － City , State GPA: 3.74 Magna Cum Laude Sigma Beta Delta International Honors Society Member ",PUBLIC-RELATIONS " ASSISTANT COMPANY SECRETARY Summary Reliable Legal Secretary successful at maintaining complex docket systems, tracking deadlines and coordinating depositions. Organized Legal Secretary adept at managing multiple high priority tasks. Expert in preparing legal documents such as briefs, motions and subpoenas. Highlights Microsoft Office - MS Words, Power Point, Excel, Access, Publisher SPSS 16.0 Interpersonal Skills Experience Assistant Company Secretary Apr 2016 to Current Company Name － City , State Address : SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor. Executive Secretarial Aug 2014 to Jul 2015 Company Name － City , State Address: Level 8, Symphony House Pusat Dagangan Dana 1, Jalan PJU               1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan  Assistant Company Secretary Oct 2012 to Jun 2013 Company Name － City , State No. 7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam. PRACTICAL STUDENT Jan 2012 to Mar 2012 Company Name － City , State Address: Tingkat 3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran   Masjid, 40676 Shah Alam, Selangor Darul Ehsan. Education MAICSA , PROFESSIONAL LEVEL Malaysia Institute of Chartered Secretary － City , State , MALAYSIA BACHELOR IN CORPORATE ADMINISTRATION , CORPORATE ADMINISTRATION 2012 Universiti Teknologi MARA － City , State , MALAYSIA CORPORATE ADMINISTRATION SECRETARIAL  MANAGEMENT AND OFFICE MANAGEMENT PUBLIC RELATION DIPLOMA IN PUBLIC ADMINISTRATION , PUBLIC ADMINISTRATION 2010 Universiti Teknologi MARA － City , State , MALAYSIA POLICY AND ADMINISTRATION OFFICE MANAGEMENT HUMAN RESOURCES Accomplishments Practical Student Courses And Seminar Extended 2012 Participate in Mock Meeting Competition at Dewan Serbaguna FSPPP, UiTM Shah Alam. Commitee of Melati Computer Club 2010 Paricipate in Program DiPAC Society Tour at Sekolah Pendidikan Khas Alma, Pulau Pinang organized by Faculty of Adminstrative Science & Policy Studies UiTM Kedah. Participate in Sukan Inter Program 2009 at Kompleks Sukan & Stadium MiniUiTM Kedah, organized by Majlis Sukan Pelajar UiTM Kedah. Participate in Ceramah Teknik- Teknik Asas Ping Pong organized by Persatuan Ping Pong UiTM Kedah at UiTM Kedah. Participate in Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 at UiTM Perak, oganized by UiTM Malaysia. Introductory English in Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang. Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 in Pusat Computer RC, Permatang Pauh, Pulau Pinang. Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah at JKKK Alma/ Bukit Minyak, Bukit Mertajam. Pertandingan & Pameran Seni Lukis Pelajar - Pelajar Malaysia - Jepun ke - 11  Jabatan Pendidikan Pulau Pinang. Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia. Interests Possess strong leadership charismatic. Possess strong sense of responsibility. Able to work hard. Ability to work independent or in a group. Self-reliance, hardworking and resourceful. Willing to work for long hours and moderate traveling. Love to learn something new. Intermediary language:- Malay language - Speaking and Writing English language - Speaking and writing Basic in Arabic Interest and Activity Reading, Watching, Listening Extracurricular Activities Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Commitee of Team Building Programme at Pendang Lake Resort, organized by DiPAC UiTM Kedah. Tresury of Ping Pong Club UiTM Kedah. Special Force of Diploma in Public Administration Club (DiPAC) Fasilitator for Program Transformasi SKKP at Emerald Puteri Hotle, Sungai Petani organized by Sekolah kebangsaan Kampong Pasir, and DiPAC Uitm Kedah, Kedah. Team Manager of ""UiTM Kedah Netball Open 2008"", organized by Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah.  Skills Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY ",PUBLIC-RELATIONS " MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY Professional Summary Dear Cristina and team, The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity. Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities. What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do. Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards, Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting. The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training. This person will be the ""glue"" for the Recruiting's day-to-day operations. S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience. Responsibilities: *Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth *Serve as the point of contact on headcount matters *Maintain relationships with external vendors and agencies *Promote and manage employee referral program *Demonstrate subject matter expertise when it comes to our ATS and LinkedIn *Work with Human Resources to manage immigration needs for new hires and existing staff *Coordinate job board postings *Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc *Assist Recruiting Manager with tracking the department budget and ROI *Plan and organize recruiting events such as college fairs, hackathons and meet-ups *Assist with reference calls, as needed *Manage new hire background check process *Collaborate with Human Resources to ensure seamless candidate on-boarding *Educate new hires and hiring managers about our Zendesk recruiting process *Create ad-hoc reports and presentations, as needed Required: *2+ years experience in a Human Resources, Recruiting or Administrative role *1-2 years experience working with an ATS, Jobvite preferred *Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition *Passion for driving a best-in-class candidate experience *Ability to maintain confidentiality *Demonstrated success at developing relationships with stakeholders across the organization *Exceptional ""can-do"" and service-oriented attitude *Strong written and verbal communication skills *Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners *High attention to detail and organizational skills *Demonstrated integrity, maturity, professionalism, and sensitivity *Comfortable with ambiguity *Bachelor's degree or related experience To be clear, Jamie is responsible for: Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first) Core Qualifications Pitney Bowes MapInfo including TargetPro and MapMarker - Predcitive Analytics Software, Geoscape - Market Intelligence Software, Nielsen PrimeLocation --- Market Structure and Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk. Experience 10/2011 to Current Company Name － City , State Maintain our relationships with external agencies (if we need to approve a new agency contract, or if an agency isn't playing by the rules, seek Jamie's help. Jamie will work with Legal to get new contracts approved.) Manage and maintain Jobvite (recruiters are still responsible for drafting and opening their reqs within Jobvite, but are to send the req to Jamie for approval. Jamie will insure the integrity of our data in the ATS, will follow-up with recruiters should candidates be hanging without a disposition, and will assist me with pulling reports for various metrics. Jamie is also responsible for adding/deleting employees for Jobvite access.) Promote and manage our employee referral program (any questions about whether or not an employee should be getting ""credit"", questions about the program or timing of payment, etc, should be sent to Jamie. Also, Jamie will be monitoring referrals closely so please do stick to our SLA of getting back to referrals within 2 business days of them being submitted for consideration. Jamie is now responsible for pointing out ""stale"" referrals that haven't been contacted by the recruiters.) Monitor our job board postings (recruiters are still responsible for postings, but Jamie will monitor to insure that all our LI job slots are full, aren't stale, etc. Please see Jamie if you have a new posting/ad that you'd like to place. Collaborate with HR to ensure seamless candidate on-boarding (This means that Jamie will be in touch with you should HR inform us that there are issues with a background check clearing. She will also monitor the reference calls process to ensure that calls are being made and are documented within Jobvite.) In addition the above, Jamie will also continue to assist me with presentations, event planning, tracking our budget, and educating new hires about our recruiting processes. 03/2009 to 08/2011 MARKET ANALYST promoted to ASSISTANT DIRECTOR OF BRAND STRATEGY Company Name － City , State Data Visualization and Demographics Assistant to CEO and team of twenty. Performed market analysis for Metro PCS and Comcast to develop mico--- marketing campaigns. Used psycho---graphic anddemographic research to identify trends in consumer behavior and develop brand strategy. Responsible for evaluating target market for clients and providing analysis for effective marketing strategies. Performed research and built models for numerous micro---marketing campaigns nationwide. Converted raw statistical data into useful and actionable information for clients. 07/2008 to 12/2008 Company Name － City , State Responsible for creating media lists for public outreach. Facilitated and organized focus groups for numerous clients. Compiled earned media portfolios for clients and organized product---based hit books. Worked with members of the media on a daily basis. 05/2006 to 05/2008 Company Name － City , State Helped prepare stimulus materials for child to reach age---appropriate development implementing the Son---Rise Program of the Autism Treatment Center of America. Communicated case directly with Consulting Therapist and Parents. Participated in all team clinics, training meetings and workshops to develop and maintain up to date therapeutic interventions. Education 2008 Bachelor of Arts and Sciences : Psychology Sociology and French Studies UNIVERSITY OF PORTLAND － City , State , France Psychology Sociology and French Studies Dean's list Personal Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. Skills administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops Additional Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. ",PUBLIC-RELATIONS " WEB DEVELOPMENT COORDINATOR Highlights Adobe Photoshop, Acrobat, Dreamweaver *Content Management Systems (CMS) *MS Office (Word, Excel, PowerPoint, Outlook) *Quark Xpress, Interactive Designer Accomplishments National conference presenter, Health Care Internet Conference: Leading the Digital Transformation, Nov. 2014 National conference presenter, Health Care Marketing and Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best in Class Award for CentraCare web site, 2013 Graduate, St. Cloud Area Chamber of Commerce Leadership Development Program, 2007 Producer credit for 1999 Telly Award-winning and Aegis Award-winning video project, ""Renae's Story"" Writer/creative director/producer credits for four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits for six Lake Superior Ad Club (American Advertising Federation) Citations of Excellence, 1995-97. Experience 01/2012 to Current Web Development Coordinator Company Name － City , State Direct the strategic development of CentraCare Health web properties Consistently deliver a rewarding user experience (UX) with web-based content, services and features Develop social media strategies and manage content assets on social platforms Actively monitor, evaluate and report on web analytics; assess successful measures and implement changes Collaborate with executives, leadership and staff to achieve best in class digital content and services Spearhead efforts to launch a consumer-focused, health and wellness blog Implement new online features to promote physicians and medical staff Create educational materials and conduct software training for staff Manage, inspire and motivate web department staff on ongoing enhancements to our digital footprint. 01/2000 to 01/2012 Web Marketing Specialist Company Name － City , State Directed and implemented health system web initiatives Built and maintained close relationships with health system leaders/stakeholders on web-related projects Evaluated and recommended content and features for health system web site Measured and increased web site traffic Successfully managed development and guided the launch of key consumer-focused web features, including online appointment requests, prescription refills and bill payment Acted on executive leadership's goal to be transparent with our quality and pricing data, and became the first in Minnesota to publish this data on our web site. 01/1997 to 01/2000 Marketing Specialist Company Name － City , State Developed, implemented and evaluated integrated marketing and advertising strategies for the hospital and key departments/product lines. Managed and directed marketing efforts, special events, educational programs and other promotional activities. 01/1996 to 01/1997 Special Events & Promotions Coordinator Company Name － City , State Developed and coordinated special events and promotions for agency clients. Prepared marketing proposals and budgets. Managed and coordinated creative department projects and production efforts. 01/1994 to 01/1996 Associate Creative Director Company Name － City , State Developed targeted marketing strategies and creative direction for agency clients. Managed and coordinated production efforts. Provided award-winning copywriting for ad campaigns, articles, promotional brochures, newsletters and targeted campaign materials for agency clients. 01/1993 Sales Consultant Company Name － City , State Promoted, sold and increased market share of national product lines distributed by the company. Coordinated educational and trade show events. Served as a liaison between product manufacturers and customers. Education 1997 Master of Arts degree : Communicating Arts mass communications University of Wisconsin-Superior － State GPA: GPA: 3.9 Communicating Arts mass communications GPA: 3.9 1992 Bachelor of Science : Mass Communications broadcast and international studies Bemidji State University － City , State GPA: Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Mass Communications broadcast and international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Professional Affiliations Talented digital content manager with more than 20 years of experience and success across the marketing and communications discipline. Highly skilled in web content development, SEO, web analytics, emerging media and digital marketing, as well as traditional marketing and communications strategies. Proven leader in connecting key audiences to desired products, services and information. Keen understanding of health care industry operations and practices. Skills Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles ",PUBLIC-RELATIONS " HOSTESS Professional Summary Undergraduate student completing a bachelor's degree in August 2016 that practices efficient project and time management skills, leadership, and experience with various fields of work. Multiple job experiences in curating, social media, marketing, and public relations. Able to adapt in new and unfamiliar territory. Detail-oriented with strong technical skills and the ability to learn concepts quickly who also exhibits excellent communication skills ad strong motivation to succeed. Skill Highlights Brand development Multi-media marketing Google analytics, Hootsuite, and social media proficient Microsoft Office Relationship building expert Deadline-driven Exceptional writer Organized and efficient Experience March 2016 to Current Company Name City , State Hostess Take necessary steps to meet customer needs and effectively resolve food or service issues Seat guests Resolve guest complaints promptly and professionally Communicated clearly and positively with co-workers and management Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and windows, checking bathrooms December 2015 to January 2016 Company Name City , State Student Intern Completed 80 hours Worked as an intern observing daily routines Learned and operated with physical therapy equipment Assisted alongside the doctor and PTA's with patients Practiced customer service tactics with patients Learned and operated WebPT operating system Scheduled appointments for patients May 2015 to September 2015 Company Name City , State Brand Ambassador Managed inventory Operated cash register for transactions Computed sales prices, total purchases and processed payments Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices Placed special orders and called other stores to find desired items Replenished floor stock and processed shipments to ensure product availability for customers February 2015 to June 2015 Company Name City , State Virtual Social Media Marketing Intern Curate social media posts Write and edit/re-write articles for the website Update social media platforms for clients based on goals and intent Research music festivals and concerts Manage email interaction with clients Create photo collages and edits for events Recruit clients Find effective marketing and advertising tactics Stay up-to-date with music culture Seasonal internship January 2015 to June 2015 Company Name City , State PR Intern Research clients in order to develop a strategy for public relations activities Update social media on behalf of the clients Write/re-write articles for Bounce PR's website Identified client's needs and applied them through PR strategies Curate posts via Hootsuite Kept up to date with music culture and festivals Worked with management to identify trends and developments that might influence PR decisions and strategies Established long-range objectives and developed innovative strategies to help achieve them January 2014 to October 2014 Company Name City , State Sales Associate and Brand Ambassador Updated social media platforms for Buckle Researched and implemented public relations activities of other stores Worked with management to discover trends and developments that might influence PR decisions and strategies Recruited employees Managed inventory Answered telephone Organized and created new floor plans and designs for the store Clothed and updated mannequins frequently Practiced loss prevention tactics November 2012 to June 2013 Company Name City , State Marketing and Advertising Sales Associate Attended events in order to promote LF and their clothing Communicated with future potential customers Handed out fliers and information regarding sales and events Called regular customers to invite them to private events Managed inventory Updated social media websites to keep customers up to date on happenings within the store Discussed weekly changes to PR strategies based on trends and events in the area October 2011 to May 2012 Company Name City , State Hostess Created and organized seating charts based on the reservations for that evening Kept open communication with the staff and managers as changes occurred Answered telephones Greeted guests and sat them at tables or in waiting areas Supervised and observed the other hostess Education and Training 2016 Florida State University City , State , USA BACHELOR OF SCIENCE : Environmental Studies Skills Communication, social media platforms and usage, Microsoft Office, teamwork, creativity, writing, customer service, craft beer, curating, marketing, Google analytics, Hootsuite, WebPT ",PUBLIC-RELATIONS " TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office."" George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills."" Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader."" -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 to 06/2015 Company Name City , State A private historically black liberal arts college for women. Recruiting of transfer and non- traditional students. Creation of transfer guide and official transfer data on college webpage. Work directly with students to secure admission to the college. Develop partnerships with area community colleges and organization's to encourage enrollment of students. Executive Assistant 08/2011 to 12/2013 Company Name City , State A private historically black liberal arts college for women. the President Maintain and manage schedule of the President, including travel and coordinating arrangements. Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence. Event creation and planning for the office of the President. Successful completion of office set-up, supervising and coordinating the daily office functionality. Executive Assistant to the Chief Marketing Officer 02/2009 to 10/2011 Company Name City , State Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements. Work closely with various clients on event planning, national tour scheduling and media advertising. Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management. Assist in the development of company templates, including letters, memos, outlines, forms and charts. Virtual Executive Assistant 01/2007 to 12/2009 Company Name City , State Independently owned and operated national public relations company. At the direction of the president, managed and assigned team projects. Collaborated with team leaders, provided research and other support for projects. Developed and maintained human resource information and files. Compile monthly client reports and authorize billable hours for payment. Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data. Wrote copy for email, direct mail and print advertising. Operator/Receptionist 11/2002 to 10/2009 Company Name City , State Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people. Operated facility main switchboard. Paged physicians, and all other hospital personnel overhead, in-house and long range. Greeted and assisted patients, visitors and staff members. Paged physicians, faculty overhead, and in-house and long range system. Created and presented communication guidelines and operations for orientation classes for new hires and residents. Law Enforcement Officer/Police Officer 11/1985 to 12/1997 Company Name City , State The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois. Focus on protecting and serving the community and property. Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations. Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property. Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification. Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification. Education Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS & COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard ",PUBLIC-RELATIONS " DIRECTOR OF MARKETING Executive Profile Catalyst for transforming an organization's vision into reality. Creative, high energy professional with more than 15 years diverse industry experience that spans the realm of marketing, sales and communications for both internal and external use driving bottom line sales. Known for increasing sales, building strategic relationships, exceptional communication both verbally and written, account planning and management, flawless event and tradeshow execution, collaboration and negotiation skills, supported by equally strong ability as a ""team player"" to win trust and confidence from both internal and external customers. Public Relations Brand Building & Product Management Event Coordination/Management/Promotion Strategic Planning/Forecasting/Budgeting Social Media Strategy and Implementation ROI/Market Effectiveness Analysis Materials Generation Internal and External Use Account Management and Growth Advertising/Creative Generation Web 2.0/Interactive Media Website Content Creation/Nav./Mgmt. Distributor relationship building Share of Voice Strengthening Crisis Management Channel Management Sales Generation Skill Highlights ADDITIONAL QUALIFICATIONS AND EXPERTISE Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Core Accomplishments Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Professional Experience Director of Marketing 01/2014 to Current Company Name City , State Serve as head of the marketing department providing strategy and leadership for brand preservation and growth Manage all public relations, advertising, media buying, collateral materials Write and create all collateral materials for marketing and sales use Write all articles and technical pieces for media placement and publication Manage all tradeshows, events distributor sales conferences and professional trade meetings Create and manage all apparel, merchandise and giveaways sold on a daily basis Collaborate with sales to ensure that marketing efforts are helping to yield maximum ROI Manage all aspects of the website including redesign, text, layout, etc. Manage all day to day marketing activities Manage all outside agencies and vendors for marketing activities Oversee marketing budget and costs, presenting to the board of directors regularly with strategic initiatives Specialist 01/2013 to 01/2014 Company Name City , State Serve as primary contact to distributors, corporate accounts and key large customers providing expertise and recommendations for development and increasing sales revenue Primary responsibility for management/growth of $120 million in key account sales Secondarily responsible for management of $20 million in key account sales Manage, plan and execute all distributor national sales mtgs., regional sales mtgs., corporate sales mtgs., reward trips, etc. Manage rewards programs for distribution including ISR, OSR and RSM incentives Day to Day management and training of Field Key Account Managers Manage Key Accounts budgets, growth incentive plans and rebate programs Collaborate frequently with Marketing and Sales to successfully implement programs and strategies Prepare and present monthly sales forecast reports and other competitive data Handle all distributor media placements, create marketing plan and execute action items Create a variety of collateral materials for use with key accounts and internal sales force Sales contract and pricing negotiation-including margin changes, buying incentives Work with French headquarters to bring new products to market in joint sales/marketing ventures Manage distributor communication for all product line segments and marketing managers Manage and coordinate media buying for all product lines and brands for the US Markets Coordinate public relations activities and advertorials Content generation-newsletters, websites, press releases, sales materials, Generate social media strategy and content for social media sites Liaison between sales, marketing and communications departments for facilitation on a variety of collaborative projects Create and manage media relationships facilitating stories and increasing coverage Coordinate and help to manage Virbac's presence at national and international tradeshows. Manage and facilitate multiple events to increase branding and develop key relationships internationally and nationally in all aspects. Help manage pre and post show communications to appropriate personnel and clinics to maximize and track sales efforts to ensure ROI on related tradeshow events Handle communication to stakeholders to help foster cross collaboration between departments and French headquarters to increase awareness of Virbac initiatives Manage outside advertising and marketing agencies CEO 01/2003 to 01/2014 Company Name City , State Manage communication outreach for national/international programs for multiple accounts, public relations, brand building, event management/coordination/promotion, social media strategy and implementation, strategic planning, forecasting, campaign and market effectiveness analysis, manage staff, media outreach, web 2.0, website content creation/site layout/navigation and create written materials for both internal and external distribution. Tripled client base and revenue after only one year; sustained growth, various successful media events/campaigns, long-term client retention, creating and implementing ROI driven pr/media outreach plans, advertising placement and creative generation, materials generation Served as primary client contact, direct media outreach, materials generation, budgeting, manage and direct creative (advertising/pr), managing staff, implementation of media strategy including social media, goal setting, analysis of effectiveness/efficiency, website creation/content generation/navigation, web 2.0 marketing, leading team to repeated client/agency victories, event management and promotion, teaching/speaking, manage sponsorship requests Senior Account Executive 01/2001 to 01/2003 Company Name City , State Managed all branding/marketing /media efforts for 6 clients proving ROI, generated media results, developed, created and implemented strategic media plans, managed staff, conducted client media training, developing timelines and product marketing strategy cost forecasts, material generation, managing expectations of clients and senior level internal management Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners. Crisis Account Executive 01/2000 to 01/2001 Company Name City , State Responsible for account management marketing tasks for the bankruptcy department including: press release creation and distribution, client research, media list generation, media outreach, daily media clip monitoring, article generation and campaign lifecycle management. Kept 8 different accounts running smoothly. Created and edited various proposals and related documents (marketing reference guides, newsletters, critical communication documents, press releases, weekly employee letters for clientele). Trained executives on crisis procedures, developed on site plans for dealing with crisis in a variety of situations specializing in ""spinning"" the outcome favorably Junior Associate 01/1998 to 01/2000 Company Name City , State Developed, wrote and edited communication and marketing materials, media event coordination, celebrity interviews, taped editing for release to the press, team coordination, supervised assistants and vendors. Oversight of account and client budgeting, media list generation, media buying and placement, advertising creative development, public relations and media outreach, planning and managing of corporate and media events. Freelance Booker 01/1998 to 01/1999 Company Name City , State Directed guest management and relations including obtaining and ""selling guests on the show story,"" coordinating all aspects of the booking from travel to hair and makeup to entertainment Conducted pre-interviews for the producers, obtained and secured back-up guests through phone work Managed guests upon arrival and visit to studios, updated database information for contacts and celebrities Reporter, Associate Producer, Editor 01/1996 to 01/1998 Company Name City , State Reported the weekend news, helped produce the weekend newscasts, went out on stories and interviewed subjects Created news content and stories for the newscasts, edited video tape Ran the Chyron machine during newscasts, studio camera operator on the morning show Education MBA : International Business Management 2012 University of Texas City , State , US MBA-International Business Management; University of Texas, Arlington, TX 2012 Graduate Certificate : Asian Business Studies 2012 Tongji University City , CN Graduate Certificate-Asian Business Studies; Tongji University, Shanghai, China 2012 Bachelor : Ferrari North America 1998 Baylor University City , State , US Bachelor of Communications - Baylor University - Waco, TX, 1998 Nicole Westfall: Sampling of Clients Served Over The Years Financial John Hancock Kellogg & Andelson Pharmaceutical/Medical/Spa Merck-Medco St. Jude's Children's Hospital Virbac Animal Health HealthMagic Migraine Miracle (launch) Pampered Perch (launch) Wax Poetic Carla's Concoctions Utilities Touchstone Energy Big Dig (Boston tunnel project) LPPC (Large Public Power Council) LCRA (energy consortium) NRECA (National Rural Electric Cooperative Association) Qwest Communications Lifestyle/Philanthropy Boyd Gaming Corporation Sam's Town Hotel and Casino Stardust Hotel and Casino Sam's Town Tunica Bang & Olufsen Nakamichi America House of Champions Covenant House California Dr. Judy Marshall Automotive Bentley Motors Vespa Automobili Lamborghini S.P.A Ferrari North America Indian Motorcycle Shelby Automobiles Carroll Shelby BorgWarner Turbo Systems (launch) Petersen Aviation Gooding & Company (launch) Haggerty Collector Network Meguiar's Inc. SEMA (Specialty Equipment Market Association) Royal Purple Inc. (re-launch) American Collector's Insurance Baer Inc. HKS USA Shelby Licensing Petersen Automotive Museum Kruse International Classic Restoration Enterprises Smeding Performance Street Concepts Trailgate Transfer Flow Racing Merchandise Mr. Gasket Motive Club Meacham Design, Performance Innovative Turbo Systems BSE : Bill Smulo Engineering BSE (Bill Smulo Engineering) B & M Racing & Performance Autotecnica American Collectors Insurance Allview Mirror Corporation Media/Internet ABC Television Ebay Motors (launch) Vanguarde Media (launch) Qwest Communications Crisis Communications Company Experience Barneys of New York Exxon, Inc PG&E Corp. Federal Mogul Corporation Metabolife Regal Cinemas Edwards Theatres Grove Worldwide Furr's/Bishops Einstein/Noah Bagels Global Crossing Food Lion Southwest Gas Corporation EJ Meyer Corporation Lizzy Grubman Don King Productions Oscar De La Hoya Tri Valley Growers Halle Berry BWise Napster Steel Horse Automotive Political Communications/Strategy Experience Presidential Election for Venezuela (1999) Military Experience 01/2004 to 01/2005 Company Name Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Certifications Graduate Certificate-Asian Business Studies Tongji University, Shanghai, China Professional Affiliations Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) , , 2007 Presentations Manage all tradeshows, events distributor sales conferences and professional trade meetings Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners Skills Marketing, Advertising, Public Relations, Roi, Budgeting, Media Strategy, Social Media Strategy, Content Creation, Forecasting, Pr, Site Layout, Strategic Planning, Teaching, Buying, Buying/procurement, Sales, Media Buying, Associate, Training, And Marketing, Branding, Account Executive, And Sales, Sales To, Tradeshows, Clients, Agency Partners, Business Sales, Forecasts, Marketing Strategy, Product Marketing, Sales Presentations, Basis, Budget, Distributor Sales, Marketing Department, With Sales, Account Sales, Accounts And, Accounts Manager, Budgets, Corporate Accounts, Corporate Sales, Increasing Sales, Isr, Key Account, Key Accounts, Marketing Plan, Million, Monthly Sales, National Sales, New Products, Pricing, Regional Sales, Sales Contract, Sales Force, Sales Forecast, Sales Revenue, Sales/marketing, Increase, Liaison, Tradeshow, Account Management, Bankruptcy, Different Accounts, Proposals, Database, Account Planning, Adobe Indesign, Ambitious, Catalyst, Channel Management, Crisis Management, Crm, Customer Relationship Management, Diesel, Excel, Hyperion, Illustration, Illustrator, Indesign, Interactive Media, Lotus Notes, Marketing/advertising, Masters Of Business Administration, National Accounts, Natural, Oracle, Photoshop, Powerpoint, Product Management, Relationship Building, Rest, Sales And, Sales Campaign, Sales Generation, Share Of Voice, Steering, Suspension, Team Player, Voice, Word, Automotive, Business Management, Mba, Aviation, Rural Electric, Sampling ",PUBLIC-RELATIONS " COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro and results-driven communications strategist with award-winning writing and editing credentials, proven successes in media relations/pitching, and longtime experience in Web and social media content. Skills Superior verbal and written communication skills Excellent media contacts Crisis communication Web content Brand development and management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director , 09/2013 to Current Company Name – City , State Responsible for all internal and external communications for non-profit agency providing counseling, shelter and services to 90,000 Pennsylvanians each year. Media relations/government relations/fundraising. Web site design and content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design & content. Developed and managed communications strategies, plans and budgets. Planned and launched innovative, creative and effective communications campaigns, such as a press conference to honor domestic violence victims at Capitol Rotunda which resulted in participation by governor and 19 legislators and statewide media coverage. Oversaw and adhered to the communications department budget. Communications director Pennsylvania Auditor General , 01/2005 to 01/2013 Company Name – City , State Responsible for all internal and external communications for department of 750 employees serving 12.5 million state residents Issued more than 300 press releases each year, plus media inquiries Web site design and content/social media National award for ""PR on a Shoestring'' & honorable mention for Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused on in-depth background reports on topical political, economic issues High-profile breaking news such as President Reagan's state funeral Recognized as business writer of year by Pennsylvania Society of Professional Journalists for coverage of US Airways' bankruptcy. Chief communications officer , 08/2001 to 04/2003 Company Name – City , State Responsible for all internal and external communications for Fortune 700 international toolmaker with more than 14,000 employees in 64 global markets, including Germany, India and China. Speechwriting, annual report and other executive communications, community relations, government relations, corporate philanthropy. Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts. Developed and managed communications strategies, plans and budgets. Vice president , 02/1998 to 08/2001 Company Name – City , State Speechwriting, annual reports, crisis communications, government relations. Marketing communications and strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding and positioning statements. Planned and launched innovative, creative and effective communications campaigns, such as Os-Cal bone supplement, placing former Olympic skater Peggy Fleming on ABC's ""Good Morning, America''  Manager , 12/1996 to 02/1998 Company Name – City , State Responsible for all external communications for Fortune 500 natural-gas utility with more than 350,000 customers in Pennsylvania and Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission as a model in the state. Developed and managed communications strategies, plans and budgets. Created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas Editor/Reporter , 09/1985 to 12/1996 Company Name – City , State Award-winning reporter and editor with experience in sports, news, business. Assigned to major stories including sale of Pittsburgh Pirates, financial collapse of Westinghouse Electric, and energy deregulation in Pa. Editor/Reporter , 09/1981 to 09/1985 Company Name – City , State As scholastic sports editor, operated staff of 12 full-time reporters, copy editors and photographers for sixth-largest Sunday paper in U.S. Investigative reporter in sports, news. Education Bachelor of Arts : Communications , 1977 Pennsylvania State University - City , State communications Reporter and editor of Daily Collegian, college newspaper MFA : creative non-fiction , June 2004 Spalding University - City , State Accomplishments Youngest scholastic sports editor in nation at top-10 Sunday newspaper Numerous communications awards, including PA business writer of year and national award for PR on a Shoestring Oversaw communications for auditor general's 2008 re-election campaign that rolled up third-largest vote total in PA history, outpolling President Obama in Keystone State Crisis communications for Fortune 700 companies including Firestone, Equitable Resources and Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design and content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979 ",PUBLIC-RELATIONS " PROPERTY MANAGEMENT ASSISTANT Professional Summary Dedicated Public Relations Specialist with vast experience managing external public relations and media agencies. Skillfully manages multiple tasks and meets tight deadlines in high-pressure environments. Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. Education Criminal Justice Bronx Community College - City , State Associate of Arts : Video Game Design Southern New Hampshire University - City , State Certifications Computer Science Certificate, CENTU Dominican Republic - 2009 Intermediate Python Coder/Data Analyst and advancing, DataCamp Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. ",PUBLIC-RELATIONS " EDITOR Summary Detail-oriented and organized. Accurate and well versed in database management. Strong organizational, technical and analytical skills. Successfully manages multiple data entry projects at once. Goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Focused on delivering high quality results in a timely manner. Highlights Strong Financial Administration Grant Management Budget Management Goal Planning Business and Office Administration Community Outreach Team Leadership Strong problem solver Human Resources Administration Workshop and Orientation Presentations Excellent Organization Skills Editing and Proofreading Microsoft Office Products Pleasant demeanor Filing and data archiving Customer service-oriented Experience Editor Sep 2002 to Current Company Name － City , State Oversee layout, design and content of featured publications. Select relevant material for each issue, considering cost and benefit. Generate ideas for feature articles with the writing staff. Commission work by freelance and in-house writers. Manage writing staff and liaise with artists and photographers. Arrange for copyright permissions. Raise the profile of the magazine. Network and recruit for sponsorships. Ensure staff meets established deadlines. Bookkeeping Specialist Jun 2012 to Oct 2014 Company Name － City , State Financial Administration and Oversight of... Accounts receivable (A/R) and accounts payable (A/P). Insurances and contracts. Monthly records/planning/reconciliation of all bank accounts. Daily invoices and primary databases. Reimbursements and petty cash. Human resources procedures. Maintaining updated volunteer database. Contract revision. Public Relations Administrator/Bookkeeper Aug 2006 to Feb 2009 Company Name － City , State Manage public outreach, recruitment and relations with sponsoring/supporting community programs and events. Conduct group and individual information meetings. Assist potential sponsors with goal planning. Assist in identifying and addressing barriers to complete established goals. Develop and present goal setting workshops and orientations. Provide bookkeeping support while managing database and conducting relevant analysis. Project Manager (Profession Opportunity Grant for Immigration/Refugee Recipients Apr 2003 to Jan 2006 Company Name － City , State Provide resource information for potential students and participants ready for career search. Coordinate with professional organization and post-secondary education institutions to recruit and attract skilled job seekers for the grant program. Assist clients in communication with government agencies regarding Immigration/Refugee paperwork. Conduct follow-up visits with clients, assess refugee settlements, and submit progress reports. Supervise and evaluate project staff. Management of all grant-related activities including budget and spending projections. Conduct outreach, recruitment and awarding of subcontracts. Collect, direct and develop all relevant grant data. Conduct career management activities: Assessment, counseling, job development and management of support services. Education Bachelor of Art , Russian Language and Literature/Editing/Public Relations Krasnodarsky Gosudarstvennyi Universitet (Kuban State University) － City , Russia Russian Language and Literature/Editing/Public Relations Languages Bi-Lingual in English and Russian Skills Accounts payable, Accounts receivable, A/P, Bookkeeping, Budget Management, Excellent Communication, Contracts, Counseling, Clients, Databases, Editing, English, Feature Articles, Financial goal setting, Human Resources, Layout and Design, Team Leadership, Managing, meetings, Microsoft OfficeProducts, Networking, Office Administration, Organization Skills, Presentations, Proofreading, Publications, QuickBooks, Recruitment, Russian, Workshops. ",PUBLIC-RELATIONS " SENIOR ACCOUNT MANAGER Professional Summary Skills Administrative Administrative support Budget Business operations Clients Customer service Senior management Fashion Inventory Logistics Managing Marketing Meetings Office Negotiating PR Pricing Reporting Sales Supervision Unique Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving business operations. Results-driven and operates well with minimal supervision to meet demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related position at Drunk Elephant where professional experience will be effectively utilized with the opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, and on-air show production. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper communications and reporting practices for a successful event outcome. EXECUTIVE ASSISTANT Provided highly diverse administrative support to the CEO and executive team by managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures by creating a distinctive and memorable service experience, which resulted in 60+ new clients and over $85k in sales. SPECIAL EVENTS COORDINATOR Collaborated to plan and execute all branded events including field sales education and retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and determine ROI. Education Bachelor of Arts : Business Administration , 05/2011 California State University - City Work History SENIOR ACCOUNT MANAGER , 03/2015 to 11/2020 City , State Dynamic professional with experience enhancing executive productivity and improving business operations. Results-driven and operates well with minimal supervision to meet demanding objectives. Seeking to apply unique abilities as an Executive Assistant or related position at Drunk Elephant where professional experience will be effectively utilized with the opportunity for advancement. Managed daily business operations for the QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, and on-air show production. EXECUTIVE ASSISTANT , Provided highly diverse administrative support to the CEO and executive team by managing travel, itineraries, expenses, meetings and special projects. Managed office buildings by overseeing two receptionists, liaising with the facilities lead and IT team to maintain all areas and facilitated an office expansion project. Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day administrative responsibilities and handling escalated customer service issues. Facilitated a customer outreach program initiated to capture clients from store closures by creating a distinctive and memorable service experience, which resulted in 60+ new clients and over $85k in sales. SPECIAL EVENTS COORDINATOR , Collaborated to plan and execute all branded events including field sales education and retailer events. Conducted post-event analyses to identify key learnings, establish best practices, and determine ROI. PUBLIC RELATIONS COORDINATOR , 09/2012 to 03/2015 Company Name – City , State Identified and implemented the company's PR, marketing and special event activities at store-level by collaborating with management and vendors to maximize event strategies. Created detailed run-of-show for seamless flow of events and executed all logistics. Actively managed the PR budget and cut cost by negotiating pricing with vendors while maintaining relationships. MARKETING ASSISTANT , 07/2006 to 08/2012 Company Name – City , State Planned and executed all store-level events including fashion productions, sales promotions, charity partnerships, and new customer acquisition. Liaised between all impacted departments and vendors to ensure proper communications and reporting practices for a successful event outcome. Skills Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique ",PUBLIC-RELATIONS " CUSTOMER REFERENCE PROGRAM MANAGER Summary Senior customer reference program manager focused on cultivating client relationships for the purpose of strengthening their engagement in order to develop advocates for the company and solutions, consequently boosting sales and brand awareness. Self-managed, quick learner that adapts well in a challenging environment and keeps projects on track. Strong contributor in a team environment, with a demonstrated ability to interact with IT professionals and C-level executives.  Highlights Customer engagement Stakeholder relations B2B customer programs High tech industry focus Problem solving Skilled negotiator Event planning & execution Detail oriented, results driven Effective communicator Leadership Experience Customer Reference Program Manager Nov 2010 to Current Company Name － City , State Manage global customer reference program for Manufacturing, Public Sector and Healthcare industries Secure and prepare approximately 400 reference participants each year for sales needs, public relations opportunities, analyst/media interviews, and speaking engagements Recruit/onboard customers to scale reference pipeline to support initiatives for corporate marketing, global campaigns, field marketing, industry strategy teams, product management, customer programs, public relations, analyst relations, and sales Directly impact approximately $55M in sales annually Effectively train sales teams on the identification of customer references and how to leverage advocates and their collateral to shorten the sales cycle Partner with internal teams to develop compelling and strategic reference assets: customer profiles, customer slides, customer videos, webcasts, and podcasts Director, Public Relations Mar 2007 to May 2009 Company Name － City , State Managed the communication of marketing messages to defined target audiences for multiple high tech clients Wrote and distributed press releases and case studies; promoted news stories through print, online and broadcast media Developed lead generation programs with trade associations and industry publications through newsletter sponsorships, trade show promotions and webcasts Account Representative Sep 2005 to Mar 2007 Company Name － City , State Promoted, marketed and sold custom imprinted marketing solutions. Assisted clients with developing marketing programs and campaigns. Generated $75k in new client sales in the first nine months. Sr. Manager, Sales Intelligence Jan 2004 to Jan 2005 Company Name － City , State Gathered and disseminated competitive intelligence. Analyzed win/loss data and formulated strategic counter-actions for sales teams. Provided sales analysis and support tools to worldwide channel partners, improving sales performance and increasing revenues. Established and managed an in-house reference management system serving global sales teams. Secured customer contacts for public relations, field marketing projects and sales. Delivered reference program metrics to management. Managed the production of responses to sales RFIs and coordinated corporate site visits. Manager, Corporate Communications Jan 1999 to Jan 2004 Company Name － City , State Increased corporate visibility and improved corporate/product branding through public relations and advertising. Expanded press relations, increasing the company's editorial placements by 150%. Managed $1M annual budget for media buys, including broadcast, print and digital. Supervised analyst relations including research inquiries and corporate presentations. Coordinated press release pipeline, editing and distribution to wire and trade publications. Directed the strategic planning and re-design of corporate web site and customer portal. Education Bachelor of Science , Hotel Administration Whittemore School of Business, University of New Hampshire － City , State Related Volunteer Work Board Member, Marshwood Education Foundation 2009-2014 Chair, Public Relations Committee 2011-2014 Technical Skills Microsoft Office: Word, Excel, PowerPoint Database Management: Boulder Logic, Salesforce.com Industry Tools and Reporting: Cognos, TechValidate ",PUBLIC-RELATIONS " FAST FOOD RESTAURANT MANAGER Summary To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned. Highlights Computerized cash registers, Email software, Inventory management software, Laser printers, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Notebook computers, Personal computers, Point of sale POS software, Spreadsheet software Operating Vehicles, Mechanized Devices, or Equipment Resolving Conflicts and Negotiating with Others Training and Teaching Others Laptop computers, Microsoft Word, Personal computers, Scheduling software Organizing, Planning, and Prioritizing Work Judging the Qualities of Things, Services, or People Documenting/Recording Information Developing and Building Teams Experience with: Adobe Systems Adobe Acrobat, Adobe Systems Adobe Acrobat software, Adobe Systems Adobe Flash Experience in; Placing food orders, making weekly employee schedules, interviewing, hiring and termination of employees Experience Fast Food Restaurant Manager March 2013 to May 2016 Company Name － City , State Monitor employee and patron activities to ensure liquor regulations are obeyed Count money and make bank deposits Monitor food preparation methods, portion sizes Investigate and resolve complaints regarding food quality, service, or accommodations Monitor budgets and payroll records Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity Schedule staff hours and assign duties Establish standards for personnel performance and customer service Perform some food preparation Keep records required by government agencies regarding sanitation or food subsidies Review work procedures and operational problems to determine ways to improve service, performance, or safety Order and purchase equipment and supplies Estimate food consumption to anticipate amounts to be purchased or requisitioned Assess staffing needs Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable Making Decisions and Solving Problems Training and Teaching Others Performing for or Working Directly with the Public Guiding, Directing, and Motivating Subordinates Developing and Building Teams Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others. Public Relations Manager PR Manager April 2010 to July 2012 Company Name － City , State Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities Write interesting and effective press releases, prepare information for media kits, and develop and maintain company internet or intranet web pages Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan Develop and maintain the company's corporate image and identity, which includes the use of logos and signage Direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs Draft speeches for company executives and arrange interviews and other forms of contact for them Evaluate advertising and promotion programs for compatibility with public relations efforts Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports, to gain public attention through the media without advertising directly Communicating with Persons Outside Organization Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or Subordinates Thinking Creatively Organizing, Planning, and Prioritizing Work Making Decisions and Solving Problems Performing for or Working Directly with the Public Interacting With Computers Developing Objectives and Strategies Experience with: Microsoft Office software, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Photocopying equipment. Child Daycare Worker May 2001 to June 2010 City , State Perform first aid or cardiopulmonary resuscitation (CPR) when required Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children Help prepare and serve nutritionally balanced meals and snacks for children Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior Remove hazards and develop appropriate boundaries and rules to create a safe environment for children Work with parents to develop and implement discipline programs to promote desirable child behavior Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates Transport children to schools, social outings, and medical appointments Regulate children's rest periods and nap schedules Supervise and assist with homework Keep records of play, meal schedules, and bill payment Making Decisions and Solving Problems Establishing and Maintaining Interpersonal Relationships Performing General Physical Activities. General Manager June 2016 Company Name － City , State Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Reduced and controlled expenses by improving resource allocation. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth. Education Associate's Degree : Phlebotomy Technician/Phlebotomist , February 2014 City , State Phlebotomy Technician/Phlebotomist Match laboratory requisition forms to specimen tubes Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies Draw blood from arteries, using arterial collection techniques Draw blood from capillaries by dermal puncture, such as heel or finger stick methods Collect fluid or tissue samples, using appropriate collection procedures Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels Getting Information Updating and Using Relevant Knowledge Identifying Objects, Actions, and Events Making Decisions and Solving Problems Experience with: Blood collection syringes, Blood drawing syringes, Blood glucose monitoring equipment, Capillary tubes, Sputum cups, Sterile vacutainer tubes, Venipuncture butterfly needles, Venipuncture needles Associate's Degree : Business Administration and Management , November 2011 DeVry University － City , State Business Administration and Management Additional Information Coaching and Developing Others Coordinating the Work and Activities of Others Updating and Using Relevant Knowledge Staffing Organizational Units Scheduling Work and Activities Communicating with Persons Outside Organization Performing Administrative Activities Inspecting Equipment, Structures, or Material Skills Adobe Acrobat, Adobe, advertising, arts, Draw blood, budgets, cash registers, Coaching, Interpersonal, communication skills, CPR, client, clients, customer service, delivery, Directing, Email, equipment maintenance, Estimating, special events, first aid, Flash, forms, government, drawing, image, Inventory management, Laptop computers, Notebook computers, Laser printers, logos, money, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Microsoft Word, Microsoft Word, Negotiating, Organizing, payroll, personnel, policies, POS, press releases, promotion, public relations, publicity, quality, reading, Recording, repairs, resuscitation, safety, Scheduling, Collect specimens, speeches, Spreadsheet, staffing, Teaching, type, Venipuncture, web pages ",PUBLIC-RELATIONS " ASSISTANT DIRECTOR OF POLAR EXPEDITIONS Summary To acquire an executive assistant position with a dynamic company. My detailed project management, writing, creative and communication experience will allow me to take a leadership role in managing multiple responsibilities. Highlights Strong digital/film photography, photo editing and print design skills *Great presentation skills creating visually appealing and concise presentations, proposals and brochures *PC/Mac literate: Word, Excel, Outlook, PhotoShop, InDesign, PowerPoint, MapPoint, Leo Software Experience 04/2011 to 12/2011 Assistant Director of Polar Expeditions Company Name － City , State Expedition sales and procurement: Sold polar adventure expeditions to global clientele and maintained client and vendor relationships. Communicated to clients the details of expeditions (cost, payments, what to expect, requirements & forms). Developed and contributed to the success of the largest South Pole season in the company's history. Negotiated vendor agreements and wrote industry related agreements. Managed and created project/expedition timelines. Created detailed expedition and client itineraries. Produced commission income and built industry-related partnerships. Created handbooks, expedition summaries, expedition blogs (wrote successful Greenland Crossing blog). Digital photography and video. Tracked client payments, invoicing, commissions, etc. Social media and networking. 03/2007 to 01/2012 Designer Company Name － City , State As an Independent Contractor I Produced direct marketing materials (brochures & catalogs) and established company branding. Responsibilities included;. Extensive photo editing and digital photography. Created layout, writing and design of successful direct marketing materials. 03/2004 to 01/2009 Executive Assistant/Loan Closer Company Name － City , State Worked closely with Executive VP/Principal, Assistant VP, CFO, development, analyst, property management, prestigious investors and third party clients in a deadline-driven setting to ensure successful financing of commercial investments. Managed highly confidential information, executive calendar and supervised project timelines. Photographed commercial properties for use in proposals and finance/investor packages. Created finance/investor packages that successfully gained lender financing and investor support. Managed due diligence involving lenders, third party inspectors, appraisers and attorneys. Administered multiple loan closings in cooperation with investors, attorneys, lenders and title companies. Developed mortgage section of database software in conjunction with LeoSoftware. Drafted agreements and managed details of confidential paperwork simultaneously on multiple deals. Oversaw deal calendar and coordinated all projects from conception to close. Maintained extensive closing book library. Entertained clients at events and managed event planning/organization including invitation designs. Managed closings totaling $300 million in 2007. 04/2000 to 06/2003 Public Relations Associate Company Name － City , State Managed event/meeting logistics and travel nationally and internationally. Organized confidential meetings with high-profile political clients. Conducted talent management and media for grand openings across the U.S. Client research and significant participant in strategy sessions. Arranged media meet and greet opportunities for executive and political clients. Media outreach: Contacted and placed T.V., radio and print media at prestigious events. Drafted media releases, proofed/edited proposals and associated written materials. Created format/compiled data for confidential survey distributed by the Illinois Department of Public Health. 08/1999 to 03/2000 Image Coordinator Company Name － City , State Managed images (film & digital) for business-to-business catalogs, fliers and newspaper ads. Assisted direction of photo shoots. Retouched low-res images and communicated retouching guidelines to in-house staff and print vendors. Edited layouts; prepared fliers, ads and catalogs for print; and coordinated the use of stock photography. Managed multiple projects and vendor relations in a highly deadline driven agency. Creative personnel communicator (art directors, photo department, designers and account managers). 04/1998 to 08/1999 Assistant Company Name － City , State Assisted directors, board of directors and human resources. Key participant in the development of fundraising events, including staffing events such as the annual benefit concert which gained support for the Jewish Community Centers. Drafted employee resource book, assisted in hiring office clerks, organized board meetings and other functions. Education Bachelor of Arts : Photography & Fiction Writing Columbia College Chicago － City , State GPA: Dean's List Dean's List Spring 1999 Skills photo, PhotoShop, ads, analyst, art, agency, book, branding, brochures, catalogs, closing, concise, clientele, Client, clients, database software, Digital photography, direct marketing, direction, due diligence, event planning, film, finance, financing, forms, fundraising, hiring, human resources, InDesign, investments, invoicing, layout, logistics, Mac, materials, meetings, Excel, office, Outlook, PowerPoint, Word, communicator, networking, newspaper, personnel, photo editing, photography, presentations, presentation skills, print design, print media, procurement, property management, proposals, Public Health, radio, research, sales, staffing, strategy, vendor relations, video, written Desktop Publishing Software: Photoshop, InDesign ",PUBLIC-RELATIONS " EXECUTIVE DIRECTOR Professional Summary Non-Profit Executive Director Over 15 years of progressive experience in non-profit management with a wealth of experience in grant-writing, fund raising, development, public relations and marketing Experience Executive Director May 2001 to Current Company Name - City , State Providing overall management of the legislatively mandated Early Learning Coalition Working with the Board of Directors to develop and implement the agency's strategic visions while keeping the Board informed on issues that affect programs; Making sound recommendations regarding program management Providing overall financial management of $6 million annual budget and direction for funding consistent with Board policy and directives; preparing budgets and ensuring financial accountability and sustainability Providing oversight for the service delivery system in accordance with the mission and purpose of the agency Managing fund raising and maintaining strong relationships with funding sources; grant-writing Managing marketing and public relations functions to further the identity of the agency in the community Providing oversight of the resources allocation processes and procedures Serving as an advocate with local agencies, associations, institutions, media, local state and federal government, and allied organizations Supervising a staff of 16 Other duties include: oversight of contracts and compliance; monitoring and encouraging best practices agency wide; implementation of the agency's strategic plan in accordance with the Board's mission and vision; staff development, including training and succession planning; and promoting a culture of teamwork, accountability, and transparency. Public Relations Officer Jan 1997 to Apr 2001 Company Name - City , State Served as press/media contact for all museum activities, exhibitions, events and programs Developed annual public relations plan and budget Developed promotional/advertising strategy utilizing all media to increase attendance at exhibitions, programs and special events with particular emphasis on blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs and the museum store and restaurant Produced/supervised all publications including bi-monthly newsletter, invitations, brochures and advertisements Planned and implemented special events and fund raising events; wrote grant proposals Managed facility rentals Supervised group tour coordinator, development interns and volunteers Coordinator of Community Relations Feb 1994 to Jul 1997 Company Name - City , State Served as contact for all aspects of public relations, education, marketing and development for non-profit organization providing in-home services for the terminally ill in the Jackson, Mississippi metropolitan area and 23 central and southwestern Mississippi counties Promoted hospice awareness in the community and with the medical referral base through public speaking opportunities, special projects, seminars and newspaper/journal articles Developed and implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials and carried out marketing activities throughout the service areas Developed organization's annual report Planned and implemented special events Wrote grant proposals Developed in-service education activities for staff Participated on interdisciplinary team Recruited and supervised volunteers Program Development Specialist Jul 1985 to Feb 1994 Company Name - City , State Developed supervised, coordinated and monitored various programs for the elderly in seven counties in central Mississippi Promoted programs through public speaking, training, planning, writing grant proposals, budgeting and developing contracts Monitored service providers in case management, congregate and home delivered nutrition, adult day care services, legal services and emergency services Served in liaison capacity between the State Division of Aging and Adult Services and service providing contractors Edited the agency newspaper and developed additional public relations campaigns Developed statewide educational project on alcohol abuse/drug misuse in the elderly Supervised Program Development Specialist I Career Accomplishments Have successfully developed several programs from the grassroots level including the first adult day care service in Jackson, Mississippi and the Mississippi Crafts Festival at the Mississippi Museum of Art Have written/collaborated in writing numerous non-profit grant requests resulting in awards from the Robert Wood Johnson Foundation, Drug Free Schools and Communities, the Institute of Museum and Library Services, Publix Supermarket Charities, United Way of Santa Rosa County, and Leadership Santa Rosa, among others As the only Executive Director of the Early Learning Coalition,have successfully directed the operations with clean audits and exceptional monitoring results Certifications Certified Trainer, Bridges Out of Poverty   Certified Facilitator, Getting Ahead in a Just Getting By World   Professional Affiliations National Association for the Education of Young Children; Southern Early Childhood Association; Northwest Florida Association for the Education of Young Children , 2006 to Present Public Relations/Newsletter Chairperson, NW FL Affiliate President Elect, NW FL Affiliate National Association for the Education of Young Children (NAEYC) and its affiliate organizations are professional membership organizations that work to promote high- quality early learning for all young children. Association of Early Learning Coalitions, 2007 to present Served as Small Coalition Representative AELC is an organization comprised of Early Learning Coalitions throughout the State of Florida, supporting the overall goal of developing and administering comprehensive school readiness and voluntary pre-kindergarten programs. Community Service Organizations Santa Rosa Community Alliance, 2015     Health Professions Opportunity Grant (HPOG) Family Services Committee , Pensacola State College, 2013 to present Santa Rosa Bridges, Inc. , (local Bridges Out of Poverty Project) 2013 to present Currently serve on Board of Directors Co-Chair of Public Relations Committee Serve on Finance Committee Early Childhood Advisory Board, Pensacola State College , 2011 to present Healthy Start Coalition of Santa Rosa County , 2007 to Present Currently serve on the Executive Committee as Secretary Education Bachelor of Science , Social and Rehabilitation Services 1981 University of Southern Mississippi - City , State , USA Graduated with Highest Honors with a minor in criminal justice Associate of Arts , Liberal Arts 1979 Clarke College - City , State , USA Graduated with Highest Honors Skills Extensive experience working with Boards of Directors Supervision and management Development and fund raising Communications Marketing Public Relations Fiscal Operations Volunteer recruitment and coordination Microsoft Office Suite ",PUBLIC-RELATIONS " CONTENT STRATEGIST Summary Energetic and persuasive Public Relations Specialist offering expertise in public speaking, advertising and media relations. Seeking employment with an established company which will utilize my skills, creativity and enthusiastic approach while allowing me to grow as an individual and further strengthen my abilities. Highlights Microsoft Office Social Media Marketing Strong Editing Skills Project Management Exceptional Writing and Grammar Graphic Design Expert Computer Knowledge Analytical Skills Public Relations Specialist Skilled Typist Telephone Skills/Multi-Line Fast & Accurate Data Entry Correspondence Search Engine Advertising Vector Media Photography Profit & Growth Strategies Experience Content Strategist Jan 2015 to Current Company Name － City , State Create outlines, storyboards, graphics concepts, prototype page layout. Edit copy for writers and provide feedback to visual design team. Act as project manager and simultaneously manages several projects. Handle all SEO techniques, and responsible for executing all online marketing campaigns. Responsible for ALL content management, social media tools, photo editing software and Office software Responsible for writing a minimum of five news articles daily. Assisted with and coordinated all public relations events for the launch of the website. Public Relations & Marketing Manager Mar 2013 to Current Company Name － City , State Create in-depth marketing proposals for restaurants. Implement strategic and community-building campaigns, promotions and contests centered on increasing in-store visits to our clients' restaurants, build brand loyalty for Marion Restaurant Guide and the growth of our online brand. Research followers, organizations & influences to grow fans & build engagement of our website & social media platforms. Plan & execute all events hosted by the Marion Restaurant Guide and for clients. Work with all departments to identify trends and developments that influence Public Relations. Design and maintain all web content, graphics contents, promotional videos, email blasts and email newsletter. Work to develop & maintain relationships with company sponsors. Successfully handle multiple advertising budgets simultaneously. Client/Community Coordinator Sep 2009 to Current Company Name － City , State Set up over three hundred active B2B accounts and maintained a positive work relationship with each client over the course of their contract. Establish an maintain cooperative relationships with representatives of the community. Act as the Digital Marketing Manager for all social media & online marketing. Created a myriad of ad campaigns to promote our clients using Facebook, AdWords, Twitter, LinkedIn and more. Responsible for the graphics needs for numerous clients, including designing logos, business cards, websites, fliers and more. Worked as a Project Manager for over 100 businesses, providing sales and marketing expertise, handling budgets, and overseeing projects from conception to end. Expanded product and company recognition in the national press to grow sales and enhance marketing. Organize public events, contents, parties and more to increase product awareness. Create all web content, email newsletters, and more. Responsible for all administrative duties, including answering telephones, handling computer equipment, faxes, printing, data entry, spreadsheets and more. Project Manager | Advertising May 2010 to Sep 2010 Company Name － City , State Successfully managed a sales team of 15 on a new city-wide project. Encouraged local businesses to support their community by advertising on banners displayed city-wide. Created advertising plans that encouraged clients to advertise & support Marion. Designed logos for many businesses. Lead the sales team to increased sales by over 30% from the previous year for the entire city. Responsible for starting and accurately maintaining all data sheets, contact lists, sales, and proofing. Wireless Specialist Jan 2006 to Jan 2006 Company Name － City , State Assisted with the development of new policies and procedures in a new department. Responsible for the wireless department and overseeing all aspects of wireless activity. Dealt with all levels of customer service and technical support. Handled customer complaints in a professional courteous manner, resolving conflicts expeditiously. Learned the process ofselling and increased wireless sales. Expanded number of ""end of sale add-ons"" by 35%. Reliably maintained a cash drawer for transactions. Kept an accurate record of all wireless transactions on a computer database. Education Associate of Applied Science , Marketing & Project Management 2016 Marion Technical College － City , State Marketing, Public Relations, Social Media and Journalism coursework Associate of Applied Science , Interactive Media 2016 Marion Technical College － City , State Coursework focuses on video production, image manipulation, web development, Internet development Skills Advertising Analytical Skills Scheduling Appointments Budgets Computer Knowledge Client Relations Customer service Data Entry Editing and Copywriter Graphic Design Project Managing Marketing Microsoft Office Photography Proofing Research Social Media ",PUBLIC-RELATIONS " OPERATIONS MANAGER Career Overview Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service. Areas of Expertise Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training Professional Experience Company Name September 2014 to Current Operations Manager City , State Mentored, coached and trained all new reception team members. Boosted company efficiency through streamlined reporting processes. Created and maintained schedules for 8 departments. Responsible for all payroll processes. Consulted with the IT department and oversaw the launch, training and implementation of new salon software. Responsible for all financial reporting to the accounting department. Directly managed the salon's Operations Coordinator and maintenance team. Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business. Company Name September 2010 to September 2014 Salon Manager City , State Managed team of 18 professionals. Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules. Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives. Surpassed revenue goals in four consecutive quarters. Increased profits by 20% over previous year for 13/14 fiscal. Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service. Provided training, mentoring and guidance for new and existing employees. Consulted and assisted in over seeing operations for other area locations. Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014. Company Name February 2008 to September 2010 Floor Manager City , State Direct liaison between clients and technical staff. Involved in all aspects of customer service to ensure superior service. Created and maintained staff schedules. Assisted in ensuring seamless and highly productive day-to-day goings on. Monitored and tracked daily/yearly/weekly sales in all departments. Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010. Company Name February 2003 to February 2008 Marketing & Public Relations Director/Manager City , State Developed and implemented marketing and business plans, designed press releases and promotional materials. Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns. Initiated direct marketing programs from creative concept to production and implementation. Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising. Supervised the development and maintenance of the company's Web site. Assisted the owner in managing company operations. Monitored customer service representatives to ensure quality customer service. Provided training and guidance for new employees. Designed and presented training curriculum for personnel. Human Resources coordinator. Company Name August 2001 to February 2013 Administrative Assistant/Receptionist City , State Direct liaison between clients, management and technical staff. Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service. Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database. Maintained computerized customer database. Worked well with all levels of management and regularly assisted managers with projects. Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude. Operated cash registers and computer input applications. Acquired excellent communication and interpersonal skills with the public and coworkers. Promoted to Marketing and Public Relations Director/Manager in February 2003. Education and Training The College of Staten Island 2002 Bachelor of Science : Communications City , State , US Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information Accomplishments Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing Presentations Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns Skills Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving ",PUBLIC-RELATIONS " INTERN, CLAIM REPRESENTATIVE, HUMAN RESOURCES GENERALIST, PUBLIC AFFAIRS LIAISON SUPERINTENDENT Executive Profile To secure the role of Corporate Communications Manager in an effort to utilize exceptional verbal and written communication techniques to implement and advance the organization's strategic goals Exceptional written and verbal communication skills. Experienced implementation of institution-wide changes to promote and encourage inclusion, respect and dignity for all constituents. Highly skilled in creating a palatable business case about the benefits associated with diversity and inclusion. Proven capacity to collaborate proactively and diligently with stakeholders, while furthering the organization's diversity and inclusion goals. Dynamic interpersonal, analytical, organizational skills. PROVEN COMPETENCIES: Leadership, Relationship Building, Strategic Business Focus, Self-Improvement, Teamwork, Decision Making and Judgment, Adaptability, Inclusiveness, Agile, Quality, Accountability, Customer Focus (internal and external), Work Ethic, Resourcefulness, Communication (verbal and written), Critical Thinking, Flexible, Initiative Skill Highlights Project management Leadership/communication skills Human resources Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Core Accomplishments Project Management:   Initiated organization migration efforts which resulted in a more streamlined enterprise Human Resources:   Spearheaded new employee engagement Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Company Name City , State Intern, Claim Representative, Human Resources Generalist, Public Affairs Liaison Superintendent 05/1988 to Current Claim Section Manager at the Kalamazoo Operations Center. Job responsibilities include developing goals, strategies and action plans that encourage unsurpassed customer service, while focusing on employee satisfaction and retention levels. I am responsible for selecting and developing high quality, customer-focused managers and employees who will assist the company with achieving its goals and aspirations. Additionally, I am directly responsible for implementing diversity and inclusion programs and initiatives for my section. While at State Farm I have orchestrated the planning and implementation of transitions and redeployments. My experience in the Human Resources Department provided in-depth training with conflict resolution issues, personal and confidential matters and implementation of diversity related programs. Also dealt with a wide-array of legal and personnel issues. My human resources experience equipped me to handle extensive guidance counseling issues, career counseling issues, and other training devices. Company Name City , State Public Relations Intern 01/1988 to 05/1988 Interned with Oprah Winfrey's production company in Chicago, Illinois. This unique and memorable opportunity accentuated my writing, speaking and creativity skills. Responsibilities included interacting with affiliate television and radio stations, drafting promotional materials and responding to fan mail. I was often called upon to make verbal and written presentations to affiliate stations. This experience enabled me to develop phenomenal public speaking and presentation skills. Company Name City , State Intern 01/1982 to 01/1985 Interned in the Public Relations Department. Responsible for formulating, drafting and proofreading newsletters and other pertinent company-oriented documents. This position enabled me to make verbal presentations about upcoming organizational changes to internal customers. Education Doctoral Degree : Organizational Management and Leadership Diversity and Inclusion 2013 University of Phoenix , City , State Organizational Management and Leadership Diversity and Inclusion and after successfully defending my doctoral dissertation, while balancing a full-time career. Master of Science Degree : Organizational Communications Diversity/Inclusion and Intercultural Communications 2011 Illinois State University , City , State GPA: GPA: 3.9 Organizational Communications Diversity/Inclusion and Intercultural Communications GPA: 3.9 Grade Point Average while effectively balancing a full-time career. Bachelor's Degree : Journalism and Mass Communications Human Resources 1987 Drake University , City , State Journalism and Mass Communications Human Resources Graduated in May of 1987 with a 3.0 grade point average while serving in several leadership capacities. Served effectively as the president of the Black Student Organization (BSO), Resident Assistant (RA) and as a key member of the University's President's Council. Skills conflict resolution, Council, counseling, creativity, customer service, drafting, Human Resources, leadership, legal, mail, newsletters, organizational, personnel, presentations, presentation skills, promotional materials, proofreading, Public Relations, public speaking, speaking, quality, radio, television, unique, written Additional Information NOTABLE RECOGNITIONS: Selected for the highly competitive 2013 Governor's Award in Lansing, Michigan. Selected as the 2012 Athena Awards Honoree. Selected for the 2010 Tom Joyner Mother of the Year Award. Selected for the 2009 National Association of Female Executive Award. Selected for the 2008 President George Bush ""Point of Light"" Award. Selected for the 2008 Tyson's Food Mother of Distinction Regional Award. Selected for the 2007 YWCA's Woman of Distinction Award. Selected for the 2006 Congressional Award from Congressman Tim Johnson. Professional Affiliations President of Jack and Jill of America, Incorporated (Kalamazoo Chapter). Vice President of Kalamazoo's National Association for the Advancement of Colored People (NAACP). Vice-President of Alpha Kappa Alpha Sorority, Incorporated-Kalamazoo Chapter. Founder of the nationally acclaimed M.A.P.S. (Mentoring and Providing Scholarships) Program. Corporate America Columnist for the ""Kalamazoo Community Voices"" publication. Member of the Board of Trustees for Kalamazoo Country Day School. Member of Kalamazoo's Community in School's Advisory Board. Leadership Kalamazoo Graduate-2011. Radio Personality for the first African-American radio in Central Illinois-WXRJ-94.9 FM. ",PUBLIC-RELATIONS " ACCOUNT MANAGER Highlights Excellent verbal and written communication skills Ability to successfully complete multiple tasks concurrently Superior organization skills Exemplary interpersonal skills Punctual and reliable Exceptional Computer Proficiency Microsoft Office (Word, Access, PowerPoint, Excel) Internet Research Social Media CisionPoint EVENTS: PROGRAMS: 2012 Academy Award Gifting Suite Experience Account Manager February 2013 to Current Company Name － City , State Enter advertising insertion orders into online systems (Salesforce & Fattail) Create monthly advertiser reports - reporting advertisement metrics Schedule online advertisements and Newsletters throughout the year Manage forecast and budget reports Travel to Tradeshows and represent the brand Assist with monthly billing Work on advertising proposals and competitive reports Manage distribution and circulation of Print Pull online advertisement data from database (IMS) Create Presentations, Event invites & Product Decks. Media Coordinator June 2012 to January 2013 Company Name － City , State Coordinate, review, and edit various portions of 50+ domestic and international medical trade digital publications, including e-newsletters, product showcases, supplier bulletins, trade-show advisories, etc. Manage ad materials for newsletters with advertisers, including requesting ad materials from advertisers and ensuring deadlines are met considering review, edit and deployment schedules Coordinate all advertisements including text, copy and digital medial for all e-newsletters to ready for production/publication Process and log ad materials into internal ad tracking and production computer program for newsletter assembly Review ad materials and test newsletters to ensure they are functional before deployment Assemble monthly ad close reports for each newsletter at the end of the month via excel to facilitate production of newsletter Provide diverse customer service and assistance as company liaison with advertisers Check and edit ad materials against ad specifications for accurate size, copy, image resolution and hyperlinks. Supervising Production Coordinator July 2011 to June 2012 Company Name － City , State Responsible for creative development and execution of product placement in film & television Read and develop script breakdowns for client product placement opportunities Accountable for organization and documentation of client placement activity through update reports Lead in developing and presenting monthly product placement presentations Digitally create ""Set Still"" reports, client brochures, and event invitations Key liaison between clientele and studio; provide complete script to product analysis and placement Manage delivery and confirmation of effective product placements to the appropriate studios (including Warner Bros., Paramount, Universal, CBS-Radford, etc.) Assist in planning and execution of delivered product support for high-profile celebrity events; develop celebrity relationship to product creatively and logistically. Production Intern February 2011 to June 2011 Company Name － City , State Perform diverse administrative and organizational tasks Organize the production and distribution of scripts Conduct online research Type up camera scripts and shot cards Support staff on projects for development and/or distribution. Public Relations Intern February 2010 to June 2010 Company Name － City , State Responsible for social networking (Twitter) Distribute product pitches to press (newspapers, magazines, bloggers) Research environmentally friendly (""green"") beauty companies Obtain, update and organize client contact information Compile and review expense reports for accuracy and completeness Compile and distribute client press clips Organize and distribute product samples and press releases to media outlets. Marketing Intern September 2009 to January 2010 Company Name － City , State Diverse marketing assistance for fast growing internet radio station with 11 premium radio stations Responsible for social networking (Twitter, Facebook, and blogs) updates for all 11 stations Upload, mix, qualification tags, album art, etc. for online music library Record commercial spots and promos broadcasted during music breaks Help organize and create play list for various online radio stations Develop pitch ideas for potential sponsors. Admissions Assistant September 2008 to June 2010 Company Name － City , State Assist students, faculty and university administration with various admission policies, procedures and activities. Accountable for organization and administration of student applications. Responsible for scanning and indexing documents into database. Education Bachelor of Arts : Public Relations and Journalism Seton Hall University － City , State GPA: Cum Laude Public Relations and Journalism Cum Laude Skills administrative, Adobe Photoshop, Premiere, ad, advertisements, advertising, product analysis, art, assembly, billing, brochures, budget, Chinese, interpersonal skills, competitive, clientele, client, customer service, database, delivery, creative development, documentation, edit, Fame, fast, film, functional, image, IMS, indexing, marketing, materials, Access, Excel, Microsoft Office, PowerPoint, Word, networking, Newsletters, newsletter, newspapers, Internet Research, online research, Oracle, organizational, organization skills, camera, policies, presenting, Presentations, press, press releases, proposals, publications, publication, radio, Read, reporting, Research, scanning, scripts, script, television, Type, Video, written communication skills Professional Affiliations Order of Omega Greek Honor Society Member Alpha Phi Sorority Member March 2007- Present Marketing Club Member January 2009- Present Relay for Life Participant April 2007, 2008, 2009, 2010 SHU 500 Volunteer September 2006, 2007, 2008, 2009 ",PUBLIC-RELATIONS " UNIT PUBLICIST Summary To utilize and further develop the skills acquired through significant work experience in the fields of public relations, marketing, advertising, fashion and event planning. [Willing to travel] Skill Highlights Media relations Special events planning Public relations expert Project management Promotional campaigns Enthusiastic and dedicated team player Problem solving Exceptional writer Organized and efficient Deadline-driven Experience 12/2010 to 05/2015 Unit Publicist Company Name － City , State Secured coverage by both broadcast and print media outlets. Coordinated press tours on film set, and planned red carpet screening with FOX2 Detroit. 11/2014 to 01/2015 Freelance Publicist, Manager New Business Development Company Name － City , State Wrote press releases and conducted media outreach, and collaborated on internal marketing materials. Strategized new business opportunities, and established communication with potential new clients. Counseled on film industry and public relations procedures. 05/2014 to 06/2014 Freelance Social Media Marketing Manager Company Name － City , State Developed social media strategies and content calendars for all client accounts. Managed social media sites and posted content daily across social media platforms. Surveyed the Internet for brand related topics of conversation, engaged in dialogue and tracked customer issues. Analyzed current social media metrics and engagement. 04/2013 to 06/2013 Freelancer Company Name － City , State Conducted media outreach for several client initiatives, monitored for media coverage and executed research. Produced social media posts on behalf of clients via Pinterest, Facebook, Twitter, etc. Drafted press releases and proofread previously written releases. 01/2012 to 04/2012 Production Assistant/Volunteer Company Name － City , State Created social media and marketing campaigns for Michigan F.A.S.H. Fest. Wrote press releases, compiled media lists and comprehensive targeted databases. Reviewed Michigan F.A.S.H. Fest website for accuracy, troubleshot computer, network and communication issues. Attended and documented numerous client meetings, set up and staffed several promotional events. 10/2009 to 10/2011 Office Manager Company Name － City , State Employed marketing and public relations campaigns; coordinated speaking engagements; cultivated social media presence; developed company website and, successfully executed a Search Engine Optimization (SEO) platform. Managed staff, handled all financial components of business, oversaw day-to-day business operations, built and maintained patient relationships. 12/2010 to 07/2011 Costume Designer Company Name － City , State Developed wardrobes, footwear, accessories and other materials. Supervised costume fittings with cast members and made alterations. Studied script and story lines to conceptualize appropriate costume styles. Ensured design concepts provided by the director and producer were achieved. 08/2008 to 10/2008 Assistant Style Writer/Event Producer/Stylist Company Name － City , State Photographed and reviewed designers' Spring/Summer 2009 collections at Mercedes-Benz New York Fashion Week as Assistant Style Writer for the Michigan Chronicle - published in The Michigan FrontPage, September 19, 2008. Co-produced AKA fashion show, staffed, managed backstage area during show (i.e. models, clothing, accessories, etc.) and acted as co-stylist. Attended Detroit Fireball 2008 and fashion designers' new line launches as a media representative for Fuzion Magazine and other outlets to review, photograph collections and interview designers. 02/2008 to 06/2008 Associate Company Name － City , State Participated on Pepperdine University, Downtown Center Business Improvement Development (DCBID), Experian, Accenture, DeBeers and Los Angeles Urban League accounts. Wrote byline pieces and submitted to top-tier publications (i.e. Los Angeles Times, Los Angeles Business Journal and Orange County Register). Participated on new business pitch and developed RFPs for several other new business opportunities. Assessed media opportunities for Pepperdine University and created editorial calendar for remaining 2008 calendar year. Attended several events and functions with the client and on their behalf. Conducted media outreach, and secured 5 media placements. Composed press releases, media alerts, as well as other pitching materials. Attended weekly client meetings, compiled weekly PR reports and distributed to client and internal team. 02/2007 to 12/2007 Account Coordinator Company Name － City , State Participated on Hyundai Motor America, Hyundai Hope on Wheels, and BMW Group DesignworksUSA accounts. Secured 12 media placements, generated media lists and conducted media outreach for various projects. Conducted new dealership announcements, wrote press releases, media alerts, pitch emails and other media relations materials. Assisted in planning, logistics, execution and staffed both spring and fall Hyundai Communication Summits. Managed Hope on Wheels scholarship events, coordinated ceremonial checks for Hyundai Hope on Wheels 2007 Tour. Prepared various awards entry binders for PRSA PRISM, 2007 Ketchum Kudos and PR Week awards. Implemented catalog system for print and broadcast media clips. Executed daily and weekly media monitoring and compiled media coverage reports. Formulated weekly PR Coordinator Reports and bi-monthly Status Sheets. Generated monthly Activity Reports and Budget Status Reports for all Hyundai and Hyundai Hope on Wheels billing. Produced monthly PR outlooks and media opportunities for BMW Group DesignworksUSA. Attended Hyundai's Product Immersion Day. 08/2006 to 02/2007 Intern Company Name － City , State Interacted directly with clients on a daily basis. Wrote press releases, pitch emails, composed numerous result trackers and pitched to National and Local media. Participated on VIVA Paper Towels, WhiteWave Foods, Horizon Organic, Silk Soymilk, ConAgra, DAVID Sunflower Seeds, Orville Redenbacher, Hebrew National, Healthy Choice, Best Buy-Geek Squad, Scott Flushability-Halftime Flush, Jim Beam, Sauza and Roto-Rooter accounts. Formulated daily monitoring reports, as well as compiled weekly monitoring summaries. Generated media lists, organized Quick View reports for various client projects, prepared E-kits and PR Newswires. Facilitated holiday event for Geek Squad, planned and executed event for DAVID ""Good Seed"" Award Grand Prize winner. Organized long-lead monitoring assignments and outlines. Coordinated sizzle reel for VIVA Towels. Assisted on a new business pitch, and worked closely with senior level staff. 12/2005 to 04/2006 Intern Company Name － City , State Supported planning and execution of the Frigidaire ""Glacier Lounge"" at Sundance Film Festival. Sorted and maintained celebrity donated clothing from Frigidaire ""Glacier Lounge"" event in partnership with Clothes Off Our Back. Participated on Frigidaire, Kraft's Good Seasons, Milk Web, Planter's Peanuts, and Wine Market Council accounts. Pitched to National and Local media publications and to B-rolls, and secured 28 media placements for high profile accounts. Interfaced directly with vendors on signage development, and numerous other projects. Prepared detailed editor bios for use in subsequent pitches. Executed extensive research and detailed planning for new business development. Developed and successfully executed, complex sponsorship opportunity for Kraft Singles. Staffed Frigidaire/Electrolux booth at Kitchen and Bath Industry Show (KBIS), and assisted at corporate events. 09/2005 to 12/2005 Marketing Coordinator Company Name － City , State Developed a redesign strategy for Lori's website, photographed store inventory and wrote copy for website. Assisted customers with purchases of shoes and accessories, and maintained relationships with customers. Managed in-store promotions to generate traffic. 07/2004 to 09/2005 Sales Associate Company Name － City , State Assisted customers with purchases of shoes and accessories, closed 97% of initiated sales and maintained relationships. Collaborated with owner on marketing and inventory strategy. 05/2004 to 08/2004 Intern Company Name － City , State Devised and successfully established working budgets and timeline for video and still photography shoots. Managed the coordination and purchasing of stock photography for print ads. Promoted to account lead on multiple direct mail pieces. Maintained and updated status reports, and attended weekly internal team and client meetings. Reviewed advertising materials for accuracy and completeness of work. Education May 2005 Bachelor's Degree : Public Relations, Marketing and Advertising University of Michigan － City , State Awards 2007 Ketchum Silver Kudos Award Hyundai ""Veracruz Launch"" 2007 PRSA PRISM Award ""Hyundai Sonata/'Regis and Kelly' Trivia A Go-Go Promotion"" 2007 PRSA PRISM Award ""Hyundai Elantra - Mash and Seek"" 2007 PRSA PRISM Awards of Excellence ""Hyundai Launches Genesis of a New Brand Identity"" Headliner Award, Ketchum Passion and Precision Award, Ketchum Michigan Merit Scholar Received multiple Weber Shandwick - Intern of the Week Awards Recognition of Excellence Award for work on Frigidaire's Sundance Film Festival Event Computer Skills Microsoft Word, Excel, Access, PowerPoint, Outlook, Works, OneNote, Publisher, Entourage, Sprout Social, HootSuite, Canvas, Tweet Deck, Factiva, Lexis-Nexis, Bacon's MediaSource, Adobe Photoshop, Illustrator, InDesign, Acrobat, MAC Software/Programs, Final Draft 7, SAP, PR Trak and Roxio. ",PUBLIC-RELATIONS " DIRECTOR Executive Profile A spirited and motivated leader able to handle multiple projects simultaneously. Able to mentor diverse, competitive managers into a mutually supportive team. Long-standing record of creating marketing and communication plans, successful events, major website roll outs and upgrades, facility management and office supervision. Skills Communications, Editor, Event Planning, Special Events, Director, Fundraising, Graphics, Brochures, Catalogs, Marketing, Marketing Plans, Materials, Mentoring, Newsletters, Presentations, Processes, Public Relations, Recruitment, Strategic Plans, Supervision, Website, Annual Reports Professional Experience Director 06/2012 to Current Company Name City , State Manages all the daily operations, public relations and marketing efforts of the KC Metro Center. Responsible for developing marketing plan and materials to recruit students by working with the Director of Continuing Studies and the Marketing committee Manages the Kansas City Metro Center facility and supervises all clerical and part time positions Coordinates with faculty and departments that provide courses at the Center Works with local community colleges to create articulation agreements and plan other events Works independently to recruit students to attend the Metro Center by making contact with business and industry, working with area community colleges, school districts, chamber of commerce and other organizations Assisting other programs and departments to support recruitment and alumni efforts in the greater Kansas City area. Online Facilitator 03/2008 to 09/2013 Company Name City , State Taught classes online for the Communication Department. Responsible for developing the syllabus and facilitating various communication classes. Courses taught include but are not limited to: Mass Media Overview & History, Information Products and Presentations, Communication Processes, Information Strategies, Information Sources, Communication Variety and Foundations of Interpersonal Communications, Foundations of Mass Communication and Essentials of Managerial Communication. Public Information Coordinator 09/2006 to 06/2012 Company Name City , State Directed and supervised school district's communications program. Manage award winning website, which includes daily updates to 7,300 pages. Create graphics, track analytics, and manage 14 website coordinators. Responsibilities include adding major enhancements to website; such as flash movies, archives, blogs, videos and podcasting. Serve as co-editor for the district's Facebook page. Facilitate website trainings. Train principals and secretaries on automated phone system. Deliver bi-weekly training educating volunteers about District and YouthFriends policies. Coordinate annual and special events which recognize or involve teachers, students, parents and volunteers. Design, write and approve various marketing mediums which includes flyers, brochures and messages for the mass notification system. Manage 12 coordinators for the district's YouthFriends Mentoring Program. Provided support to district's Educational Foundation by coordinating fundraising events and promoting student programs. Complete yearly process to receive a grant from Kansas City for the Foundation. Public Relations and Alumni Affairs Coordinator 01/2003 to 09/2006 Company Name City , State Coordinated public relations, marketing and fund development for the college. Produced, wrote and approved various marketing mediums, such as newsprint, internet, annual reports, catalogs, strategic plans and brochures. Served as Editor-in-Chief of quarterly newsletter distributed to 3,000+ alumni, faculty, and friends of college. Developed and maintained Public Information website, and produced annual report and strategic plan. Organized class reunions and alumni events. Managed and budgeted other campus events. Facilitated 2005 annual campaign, which resulted in the highest annual donations received. Education Ph.D. 2018 Kansas State University City , State GPA: GPA: 4.0 Adult & Community Education Master of Arts 2004 Missouri State University City , State GPA: GPA: 3.19 Communication Bachelor of Arts 2002 Missouri Western State University City , State GPA: GPA: 2.69 Communication, Public Relations Emphasis Technical Communication Minor Memberships Alpha Kappa Alpha Sorority, Incorporated Hickman Mills Prevention Coalition (2007 - present) Hickman Mills Educational Foundation (2012 - present) Member, Scholarship Committee, St. Andrew United Methodist Church (2013 - present) Member, PPR Committee, St. Andrew United Methodist Church (2012 - present) South Kansas City Leadership Academy Graduate, 2008 YouthFriends, Mentor (2007 to 2014) Advisory Committee for the 3V's Grant (2005 - 2006) Coordinator, Cox Nursing Encounter Camp (2002 - 2005) YWCA Advocate for Victims of Sexual Assault/Rape (2000 - 2004) ",PUBLIC-RELATIONS " BANKING Summary Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement. Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed. Highlights Cash handling Financial analysis MS Excel expert Analytical Financial reporting Loan operations Managing multiple priorities Identifying risks Spanish speaking MS Office proficiency Team leadership Excellent communication skills Strong lead development skills Business negotiation Accomplishments Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Experience Company Name City , State Banking 11/2016 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Banking Employee 05/2014 to 08/2015 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Intern 06/2013 to 09/2013 Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint). Company Name City , State Banking intern 06/2012 to 09/2012 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Education Master of Science : International Trade 2014 Universidad Carlos III de Madrid , City , State , Spain International Trade Policies, international trade laws,. Bachelor of Science : Business Administration and Direction 2013 Universidad Pública de Navarra , City , State , Spain Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML ",BANKING " BANKING Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Supervision and training Client relations specialist Computer-savvy Multi tasking savvy Sound judgment Team management Calm under pressure Meticulous attention to detail Experience Banking August 2013 to Current Company Name Store Manager August 2012 to November 2012 Company Name － City , State Managed a team of 10. I opened a new store location and assisted in recruiting and training new staff. Delivered excellent customer service by greeting and assisting each customer. Developed the department's first incentive performance plan, which motivated my team. This resulted in a 23% increase in sales. My team surpassed revenue goals in four consecutive quarters. Store Manager February 2008 to June 2012 Company Name － City , State Managed a team of 6. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Addressed customer inquiries and resolved complaints. Education High School Diploma : 2010 Federal Way Senior High School － State , United States Skills Assistant Manager, customer satisfaction, excellent customer service, inventory, reconciling, recruiting, sales, employee training ",BANKING " BANKING OFFICER Professional Summary l An adaptable and responsible IT Savvy seeking an mid-level position in the Finance, Technology or Fintech market. l BA in Economics with a master's degree in Management and my current job as a Banking Officer has provided me with a well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability to work under pressure. l Talented Director of Finance with one-year background in sponsorship, fundraising and private event planning. Skilled in devising marketing plans to promote venues and events services. Proven history of building business through personal and professional networking. Skills NMLS # 1796859 Business development expertise Project Management Confluence, Jira, Salesforce, SQL Sales professional Financial Analysis Strategic plans Google G Suite, Keynote, Microsoft Office Technology-savvy Accounting, Recruitment Banking, Sales Budget, SQL Business development, Strategic Credit, Strategic plans Client, Website Decision-making, Articles Documentation Due diligence Finance Financial Financial Analysis Financial statements Mandarin Marketing Sstrategy Marketing Market Marketing collateral Money Microsoft Office Mortgage originator Newsletters POS Presentations Pricing strategy Producer Project Management Public relations Purchasing Real estate Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Education Master of Management : Business Management , 05/2017 Colorado State University - City , State Bachelor of Arts : Applied Economics , 05/2013 National University of Kaohsiung - Taiwan Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Interests COMMUNITY LEADERSHIP AND INVOLVEMENT , Asian Pacific Development Center - Volunteer (2019 - Current) Center for Asian Pacific American Women - Conference Committee (2019) Languages Bilingual in Mandarin Skills NMLS # 1796859 BBusiness development expertise PProject Management CConfluence, Jira, Salesforce, SQL SSales professional FFinancial Analysis SStrategic plans GGoogle G Suite, Keynote, Microsoft Office TTechnology-savvy, Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles ",BANKING " ASSOCIATE, INVESTMENT BANKING OPERATIONS Highlights Proficient in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo, and HTML Applications Experience in SAP programs as well as Six Sigma Detail-oriented Analytical​ Troubleshooting and problem solving Superior communication, group dynamic, time management, organizational and leadership skills Experience Associate, Investment Banking Operations 07/2013 Company Name City , State Intern, Syndicated Loan Operations 06/2012 － 12/2012 Company Name City , State Responsible for performing maintenance on over 150 deals with over 1000 loans, including processing notices of loan activity, managing cash flows, and monitoring past dues and exceptions. Identified issues and partnered with the agent banks to define the root cause and implement a remediation plan. Prepared and distributed weekly status updates to the agent banks for several deals. Responsible for monthly checklist process, ensuring the integrity of month-end data. Intern, Derivatives Operations 12/2011 － 05/2012 Company Name City , State Responsible for updating and creating backend client contact details database to ensure efficient communication with clients for successful compliance with federal regulations. Prepared bi-monthly critical executive scorecard reports for senior management to ensure the corporation complied with federal confirmed-trade regulations. Improved efficiency of reporting through developing system enhancements, including macros generating business critical compliance reports for both equity and credit derivatives. Education 2013 Bachelor of Science : University of Delaware - Operations Management City , State Minor in Economics GPA: 3.978/4.0 Awards/Distinctions: Distinguished Operations Management Junior, Alpha Lambda Delta Honor Society, National Society of Collegiate Scholars, Dean's List (all semesters) ",BANKING " CORPORATE BANKING ASSISTANT, INTERN Objective Dynamic and self-motivated Financial Data Analyst with diverse expertise in programming, mathematics and finance. Has extensive experience of assisting in the development and upgrading of database systems and analytical techniques. A quick learner who can absorb new ideas and can communicate clearly and effectively. Skills Programming Language: C/C++, Python, MATLAB, SQL, R, LUA, VBA Machine Learning: Supervised Learning, Unsupervised Learning, Deep Neural Networks Finance: Corporate Banking, Financial Forecasting, Financial Analysis Language: English, Chinese Experience Corporate Banking Assistant, Intern May 2015 to August 2015 Company Name － City , State Wrote commercial mortgage recommendation reports for risk management, including properties appraisals, cash flow analysis, asset coverage analysis, RAROC analysis and sensitivity analysis.  Researched U.S small medium enterprises using SQL for novel financial products. Made recommendation to senior management with the most profitable industry and company size. Optimized commercial loan clients information management by developing Updatable Documentation Notification System using VBA , and considerably improved efficiency of loan department. Office Assisant, Intern June 2012 to August 2012 Company Name － City , State Developed customers feedback system using VBA to optimize working procedures, and improved working efficiency for Low Interest Rate Bond Team by 20%. Updated standardized procedures by interviewing employees and building statistic model, and enhanced productivity of the division. Undergraduate Researcher March 2011 to May 2012 Company Name － City , State Created image classification solutions by differentiating background and size of target objects, and improved image processing speed by 30% as well as cut down the research cost. Labeled out wild animals's body coordinates on images, and assisted in developing supervised machine learning algorithm for Computational and Informatics Tools for Collaborative Wildlife Monitoring Program. Assistant Analyst, Intern June 2010 to July 2010 Company Name － City , State Researched China mobile market by gathering annual mobile productivity data from Ministry of Industry and Information Technology of China, as well as assisted in edition of industry report based on analysis from JP Morgan and Bloomberg. Participated in the financial due-diligence of Benshan Media and its subsidiary companies, and developed a time-saving method for the re-organization process to different target companies. Education Master of Science : Computer Engineering , 2016 University of Missouri-Columbia － City , State , USA Graduate Research Assistantships GPA: 3.46/4.0 Bachelor of Science : Finance and Banking , 2013 University of Missouri-Columbia － City , State , USA Minor in Mathematics Vice President of Chinese Business Student Association ",BANKING " BUSINESS BANKING SPECIALIST Summary Top-performing professional with over 6 years experience in banking and finance. Seeking to take the next step in my career as a Regional Banking Branch Manager 2. Prior experience in a role as a business advocate Basic knowledge and understanding of retail and/or small business products and strategies Knowledge and understanding of mortgage industry and retail banking operations Experience sourcing small business clientele Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships Skills Microsoft Excel, Microsoft Word, and Microsoft Outlook Languages Fluent in English and Spanish- Reading and Writing Experience 01/2016 to Current Business Banking Specialist Company Name － City Effective organizational, multi tasking, and prioritizing skills Excellent verbal, written, and interpersonal communication skills Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues High motivation with ability to successfully meet individual and team goals Ability to work independently without supervision Basic Microsoft Office (Word, Excel, and Outlook) skills. 01/2014 to 01/2016 Personal Banker Company Name － City Experience leading or participating in events and activities for local networks or professional organizations, such as the chamber of commerce and professional business groups. Overseen the branch platform and teller side when management are off by making sure Customer Experience is top of mind at all times. Mitigating losses and Risks for the branch. Coaching in the moment by conducting bankers and tellers DBE's, and providing constructive feedback to my peers. Partner with branch manager and service manager to coach and mentor team members. Conducting morning huddles and meeting to go over any updates and options on how to improve our customer experience and present the conversation button to customers. Covering other branches while management is out of the branch. Attending the Business Hubs every Thursdays. Responsible for satisfying all customer service needs and to assist them with succeeding financially through quality retail product sales and referrals. Performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals. Primary functions surround proactively servicing mass-market customers, and referring customers to other areas of the bank for more complex products and services. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies Attending the Business hubs every other Thursday with my business partners and fellow team members as part of my Business Advocate role. Call my assigned business leads and attend feet on the street every other Thursday to introduce myself to our local businesses. Experience interacting positively with difficult or hostile customers. Providing Notary Service for our customers and non customers. Building long term relationships with our customers and deepens the understanding of our customers' financial needs and provides professional suggestions. Stay within all store policy and procedure, mitigating losses. Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention. Review and approve checks for cashing, and answer questions on accounts, loans, and statements. Assist customers during loan and account application process. 01/2013 to 01/2014 Lead Teller Company Name － City Manage the Teller's work flow to ensure success with daily cash balancing, building great rapport with customers, and meeting their referral and sales goals- all while maintaining an ethical and positive work environment for all. Requires little supervision and juggle a variety of tasks including exercising excellent customer service in all customer interactions and managing and resolving customer conflicts. Follow procedures to minimize errors and reduce fraud. Provide customers with new products and services to help them succeed financially. Create, train, and coach a successful service and sales team. Ensure compliance with audit and operational regulations and guidelines with the bank. Support the Service Manager with daily operational tasks Assisting in resolving difficult customer service issues with quick and professional results. Education and Training High School Diploma : Math University of California, Riverside － City , State , United States Skills Customer engagement, clerical support and the ability to interact effectively with a diverse group of individuals at various ages.  Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach to build long lasting customer relationships and expanding my client portfolios. Possess excellent interpersonal, analytical, and organizational skills.Excel within a highly competitive environment through effectively managing, training and motivating a diverse team. Excellent working knowledge using both IBM and MAC systems; Microsoft Excel, Microsoft Word, and Microsoft Outlook.  Fluent in English and Spanish- Reading and WritingBeing recognize from Merchant manager, Retail Small Business Credit Consultant, and Payroll Partner numerous times. Being nominated for Searching for Stars and attending the dinner ceremony. Notary Public Activities and Honors Honor Society ",BANKING " ASSISTANT BANKING CENTER MANAGER Accomplishments Outstanding Bank Manager Experience Company Name January 2011 to October 2014 Assistant Banking Center Manager Oversaw a team of five bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals. Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force. Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers. Managed of day-to-day branch operations, including problem resolution, customer service, sales, and over-seeing the banking center team Responsible for maintaining all compliance and operation issues, and audits of the branch, specific to applicable federal, state, local laws, and regulations, as well as Comerica policies and procedures Ensured reconcilements and balanced items are resolved on a timely basis, proof corrections, NSF and return items, Reg D, Reg CC, large item review, teller balancing, monitoring and correction Oversaw the servicing of customer accounts and ensured changes were handled in a timely manner, including research requests and/or additional information as requested Researched, wrote and reviewed operating procedures to keep branches and deposit operations up-to-date on policies and procedures Assigned to additional branches to oversee the overall operational performance and to train managers and employees to set standards and perform procedural activities per Comerica standards Assisted Regional Operations Manager with support on special projects, including currency reporting company wide and Process and Procedure Manual for new assistant managers and other employees Provided training and education to all staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control and negotiable items, and all other operational tasks Sourced and fund business loans and mortgage products, and developed team members lending knowledge on various products and solutions Company Name March 2008 to March 2010 Wells Fargo Company Licensed Financial Specialist Top Sales Producer - December 2009, Top Small Business Accounts Opened - May 2009 Exceeded monthly production goals of $1,000,000 in demand deposits, $100,000 investment referrals, and $150,000 credit lines; opened and maintained demand deposit and time accounts, sold insurance products, and fixed annuities Initiated, structured, and closed mortgage loans and business lines of credit; referred customers for brokerage services and other cross-functional opportunities Initiated team efforts with the staff to achieve sales goals, operational excellence and issues during sales meetings and/or while assisting customers Company Name November 2006 to September 2007 Accredited Home Lenders, Field Account Executive Solicited brokers to acquire subprime loan packages for funding and establish wholesale mortgage market share for the company Surpassed market share objectives with loan volumes of over $6,000,000 per month, exceeding company profit goals for account executives Company Name July 2000 to October 2006 Senior Loan Officer Windsor Capital individual Top Producer of the Month - July 2005, Windsor Capital Platinum Club - 2004 and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, 2004 and 2005 Hired, managed, and trained new loan officers for mortgage production and sales Funded over $100,000,000 in mortgage loans for single and multi-family properties Partnered with title companies, real estate agents, contractors, and escrow officers to solicit new clients and generate mortgage loans Education University of Michigan, College of Engineering BS : Electrical and Computer Engineering Education & Licenses: University of Michigan, College of Engineering, BS Electrical and Computer Engineering University California 2015 Certificate : Project Management City , State , US University California - Irvine, Certificate in Project Management 2015 Microsoft Project, Excel and Word proficient Certifications Wachovia Bank, N.A., a Wells Fargo Company Licensed Financial Specialist - March 2008-March 2010 University California - Irvine, Certificate in Project Management Professional Affiliations Windsor Capital individual Top Producer of the Month - , Windsor Capital Platinum Club - and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, and 2005 Presentations Product Presentations Skills Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word ",BANKING " MORTGAGE BANKING RESEARCH SPECIALIST Summary My goal is to obtain a career associated with a company where I can utilize my skills and gain further experience while enhancing the company's brand and reputation. Highlights 5+ years of Leadership as a Supervisor/Manager Customer Escalation Management Executive Office Complaint Handling & Resolution Project Management Facilities Management 10+ years of Call Center Environment Mortgage Default & Originations Loss Mitigation Non-IS Auditing Escalation Resolution Auditing Compliance & Regulatory Quality and Control Accomplishments I created the EMS Audit Training Guide which is used to trained new Auditors and used as a refresher for existing Auditors I assisted in the Implementation of the QC review process for the EMS EO Analyst QC submissions and the Compliance review stage for Customer Direct written complaint responses. I have maintained a rating of Exceeds in all monthly and annually departmental goals and measurements Experience 02/2010 to Current Mortgage Banking Research Specialist Company Name － City , State Previous Positions Held : Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist I currently provide feedback, guidance, and direction to 30+ agents in Texas and Arizona offices on a daily basis. I review and research Executive Office complaint responses for compliance and regulatory checks I identify and work with internal and external LOB partners to obtain thorough resolutions to Executive Office complaints and inquiries I created the EMS EO Quality Control process by which was put in place to ensure EMS EO continue to get the expected results of resolving the customer's issue, providing a great customer experience, and control service level aging. I mitigate various lines of business rejects by calibrating with other internal partners regarding complaints researched by the EMS dept. I managed the EMS QC Sharepoint site that currently house all QC pass and fail decisions I Audit Escalation Management Department closed Infosource cases for accuracy, coaching opportunities, and identifying departmental trends. 06/2005 to 12/2009 Sr. Loss Prevention Lead Company Name － City , State Advanced to increasingly responsible positions, culminating in a management assistance role with oversight for a 12+ member team. Trained/assisted employees with daily responsibilities and monthly production goals. Handled supervisor talk offs and monitor calls for quality assurance Maintained high ratings in all monthly and annually departmental goals and measurements. I analyzed and team and department reports to develop ideas for production and quality enhancement. 01/2001 to 06/2005 Loss Prevention Supervisor - Floater Company Name － City , State Led a team of 12+ Loss Prevention Representatives with a portfolio of 100 to 160 accounts each and days of delinquency ranging from 60 - 150 days. I analyzed team and department reports to develop ideas for production and quality enhancement. Handled supervisor talk offs and monitor calls for quality assurance Effectively trained and coached new hires in the department to excel in their current position Commuted between Ford Motor Credit and Volvo Finance offices to assist in special projects as assigned. Identified and performed coaching opportunities, action plans, side by side evaluations, recommendations for recognition and terminations. 05/1998 to 12/2000 Assistant Facilities Manager Company Name － City , State I managed and organized maintenance employees and contractors on the premises daily to meet the goals of the business. I implemented employee schedules and organized shifts according to business needs I was responsible for complying with all local and state safety requirements for the buildings (3) including employee training, facility inspections, cleaning, support services, and security of the premises. I managed projects including facilitating departmental moves from beginning to the end. This included working with internal departments and external vendors and contractors to complete the project. Education current Bachelor's Degree : Business Administration Finance Ashworth College － City , State Business Administration Finance Skills Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented. ",BANKING " MORTGAGE BANKING UNDERWRITER II Experience Mortgage Banking Underwriter II , 04/2017 to Current Company Name – City , State Analyze loan documentation to determine debt to income ratios, verification of assets, and credit risk for applicants seeking to obtain a mortgage. Determined qualifying income from tax returns of self employed borrowers that consist of Sole Proprietors, Partnerships, and S-Corps. Underwrite and apply needed conditions for mortgage applications to ensure customer meets product specifications and guidelines. Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter (DU) and Loan Prospector (LP) findings. Obtained and completed mandated training for $750,000 lending authority. Senior Remote Underwriter , 11/2016 to 03/2017 Company Name – City , State Analyzed credit risk and financial strength of borrowers to determine credit worthiness and repayment capacity. Presented written and verbal loan decisions detailing the results of risk analysis that support recommendation to approve, suspend, or deny request for mortgage insurance. Underwrote conventional conforming and non-conforming loans. Proposed counter offers for analysis that did not meet Arch MI or investor guidelines. Increased underwriting loan level authority from $417,000 to $750,000. Remote Underwriter , 12/2012 to 10/2016 Company Name – City , State Analyzed income, credit, and collateral documentation making quality risk decisions that comply with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day while increasing loan level from $200,00 to $417,000. Assisted sales team in answering inbound scenario questions relating to credit risk and collateral requirements. Responsible for underwriting Fannie Mae and Freddie Mac loans. Senior Underwriting Support Specialist , 06/2007 to 11/2012 Company Name – City , State Performed monthly audits for the Home Affordable Refinance Program application and Delegated Mortgage Insurance account submissions completed by level 1 and level 2 support staff. Trained new employees in the on-boarding process for remote underwriting. Developed best practice guidelines as new employees were integrated into CMG's imaging system. Developed procedures to process the Home Affordable Refinance Program. Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work performance. Performed data entry for master policy requests and billed contract underwriting submissions. Performed administrative duties for management team. Underwriting Support Specialist II , 01/2005 to 05/2007 Company Name – City , State Managed Underwriting Operations workflow to ensure underwriting turn times were met and files were distributed to underwriting pipeline. Registered and prepared incoming files for underwriting. Responsible for Operating switchboard that consisted of 50 working extension in a call center environment. Collaborated with the IT department to ensure computer systems and software issues were resolved in a timely manner. Prepared pre-approval of clients and requests for credit reports. Underwriting Assistant , 06/2001 to 12/2004 Company Name – City , State Performed data entry for delegated Mortgage Insurance requests that require company accuracy rating of at least 95% to 100%. Correspond to customer inquiries regarding status requests and underwriting decision. Purchased and managed office supplies operating as inventory clerk and shipping clerk. Managed shipping process and shipping logs for off-site file retention. Work History Mortgage Banking Underwriter II , 04/2017 to Current Company Name – City , State Analyze loan documentation to determine debt to income ratios, verification of assets, and credit risk for applicants seeking to obtain a mortgage. Determined qualifying income from tax returns of self employed borrowers that consist of Sole Proprietors, Partnerships, and S-Corps. Underwrite and apply needed conditions for mortgage applications to ensure customer meets product specifications and guidelines. Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter (DU) and Loan Prospector (LP) findings. Obtained and completed mandated training for $750,000 lending authority. Senior Remote Underwriter , 11/2016 to 03/2017 Company Name – City , State Analyzed credit risk and financial strength of borrowers to determine credit worthiness and repayment capacity. Presented written and verbal loan decisions detailing the results of risk analysis that support recommendation to approve, suspend, or deny request for mortgage insurance. Underwrote conventional conforming and non-conforming loans. Proposed counter offers for analysis that did not meet Arch MI or investor guidelines. Increased underwriting loan level authority from $417,000 to $750,000. Remote Underwriter , 12/2012 to 10/2016 Company Name – City , State Analyzed income, credit, and collateral documentation making quality risk decisions that comply with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants. Exceeded productivity standards completing 4.5 files per day while increasing loan level from $200,00 to $417,000. Assisted sales team in answering inbound scenario questions relating to credit risk and collateral requirements. Responsible for underwriting Fannie Mae and Freddie Mac loans. Senior Underwriting Support Specialist , 06/2007 to 11/2012 Company Name – City , State Performed monthly audits for the Home Affordable Refinance Program application and Delegated Mortgage Insurance account submissions completed by level 1 and level 2 support staff. Trained new employees in the on-boarding process for remote underwriting. Developed best practice guidelines as new employees were integrated into CMG's imaging system. Developed procedures to process the Home Affordable Refinance Program. Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work performance. Performed data entry for master policy requests and billed contract underwriting submissions. Performed administrative duties for management team. Underwriting Support Specialist II , 01/2005 to 05/2007 Company Name – City , State Managed Underwriting Operations workflow to ensure underwriting turn times were met and files were distributed to underwriting pipeline. Registered and prepared incoming files for underwriting. Responsible for Operating switchboard that consisted of 50 working extension in a call center environment. Collaborated with the IT department to ensure computer systems and software issues were resolved in a timely manner. Prepared pre-approval of clients and requests for credit reports. Underwriting Assistant , 06/2001 to 12/2004 Company Name – City , State Performed data entry for delegated Mortgage Insurance requests that require company accuracy rating of at least 95% to 100%. Correspond to customer inquiries regarding status requests and underwriting decision. Purchased and managed office supplies operating as inventory clerk and shipping clerk. Managed shipping process and shipping logs for off-site file retention. Education High School Diploma : Accounting and Bookkeeping , 06/2000 George Westinghouse Career Academy - City , State Participant in the Retail and Education Alliance for the Development of Youth. (R.E.A.D.Y. Program) Summary Mortgage Underwriter with 17 years of work experience who adapts to change. Self-motivated with exceptional customer service skills and a determined work ethic. Excels in problem solving, results driven, customer service, great verbal and written communication. Core competencies includes Risk Analysis, Credit Evaluations, Financial Reporting, Data Entry, 10-Key Data Entry, Billing, and Administrative support. Highlights Administrative duties Call center Credit Credit Rrisk Credit risk Clients Data entry Documentation Financial Imaging Insurance Inventory Loan documentation Mac Office Quality Retail Risk analysis Sales Shipping Switchboard Tax returns Underwriter Underwriting Workflow Written Skills Administrative duties, call center, credit, credit Rrisk, credit risk, clients, data entry, documentation, financial, imaging, Insurance, inventory, loan documentation, Mac, office, quality, Retail, risk analysis, sales, shipping, switchboard, tax returns, Underwriter, Underwriting, workflow, written ",BANKING " INVESTMENT BANKING SUMMER ANALYST Summary of Skills Microsoft Office, public speaking, proficient in Spanish Professional Experience 07/2015 Investment Banking Summer Analyst Company Name － State Built discounted cash flow and leveraged buyout financial models to obtain implied valuations of TMT companies Presented a case study on Evertec, a payments processing company, including potential M&A opportunities to senior members of TMT group Select Transaction Experience Sale of Ascensus, Inc. to Genstar Capital and Aquiline Capital Partners Aided in creation of Investor Presentation materials and due diligence Potential sale of large media company to sponsors groups for ~$3 billion Assisted in financial modeling for levered transaction Prepared comparable company analysis examining precedent transactions and similar opportunities Potential global expansion of private, U.S. based sports entertainment company Created pitch presentation for client meetings Compiled extensive market research and provided broad analysis on emerging trends in global sports and media industries. 07/2014 Intern Company Name － State Evaluated prospective equity investments for the team. Analyzed potential asset allocation scenarios for high net worth clients. 07/2013 Intern Company Name － State Generated leads of potential high net worth clients on both a corporate and private level. Aided in evaluating financial reports and constructing portfolio changes. Education May 2016 Financial Accounting, Microeconomics, Macroeconomics, Inside Hedge Funds, Urban Economics, Multivariable Calculus, Creative Entrepreneurship : Psychology Economics Markets and Management Duke University － City , State Psychology Economics Markets and Management Graduated Cum Laude 3.8 Dean's List: Spring 2013, Fall 2013, Spring 2015, Fall 2015, Spring 2016 *GMAT Score: 740 Fall 2014 Universitat Autónoma de Barcelona － City Spain Strategic Behavior in Business, Cross Cultural Management, Business Ethics, Intercultural Interactions June 2012 Rye Country Day School － State 4.35 SAT: Math: 800, Critical Reading: 720, Writing 730 Interests Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Skills Calculus, cash flow, client, clients, due diligence, Economics, equity, financial, Financial Accounting, financial modeling, financial reports, Funds, investments, market research, materials, Math, meetings, Microsoft Office, public speaking, Reading, SAT, proficient in Spanish, Strategic Additional Information LEADERSHIP AND EXTRACURRICULAR ACTIVITIES Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Interests: NFL Draft, Golf, Airbnb, and reading on a broad variety of topics ",BANKING " BANKING CENTER MANAGER Summary Professional/Manager skilled at informing clients about products and services and recommending the best options to meet their needs. Excellent interpersonal skills. *Versatile Sales Professional with background in banking and finance. Consistently meets bank and customer service standards. *Results-oriented professional with over 7 years in sales and branch management. *Highly detail-oriented professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience. Highlights Exceptional customer service Sales expertise Reliable Excellent communication skills Strong work ethic Friendly Energetic Approachable Flexible Team player Organized Accomplishments Consistently achieved a quarterly goals Consistently helped associates development for new roles(promotions) Selected to Market leadership team for Financial Center Managers Experience Banking Center Manager August 2012 to Current Company Name － City , State Banking Center Manager is responsible for managing a consumer banking center. BCM is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience. BCM acts as 'general manager' and is responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists. BCM demonstrates key behaviors to drive banking center success. BCM ensures customer's needs are met by executing lobby leadership. Observe banking center team in action through the eyes of the customer. Supervise and coach teams on proper execution of key banking center plays. Communicate with Consumer Market Managers, conduct performance assessments and update staff on business developments. Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency building and retaining customer relationships. Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework. Create workforce stability by cultivating an engaged and well coached team. Personal Banker January 2010 to August 2012 Company Name － City , State Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework. Sales and Service Specialist August 2007 to February 2010 Company Name － City , State Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Education Bachelor of Arts : Corporate Fitness , 2005 Minot State － City , State Minor in Business Management Associates : Business Admin , 1999 Frank Phillips College － City , State Business Admin Skills banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales ",BANKING " SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified and accomplished financial professional offering 10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 to Current Company Name － City , State Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory. Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV. Led teams to excel in highstakes environment while encouraging professional development and independent decision making. Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives. Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis. Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan. Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in Revenue to the company for 201. Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team. Sr. Mortgage Banker & Financial Advisor Dec 2011 to Jan 2013 Company Name － State Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement. Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base. 25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011. Increased loan production as a team manager including 30% increase in loan production for entire team. Sr. Investment Advisor Jan 2007 to Dec 2011 Company Name － City , State Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting. Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio. Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United States under our platform as well as Fixed Income Investments. Financial Advisor Jan 2007 to Jan 2008 Company Name Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances. Rendered exceptionally high quality service to clients in the area of estate planning for high net worth individuals using appropriate life insurance policies. Implemented many of my own insurance and securities marketing campaigns. Responsible for establishing new client accounts. Analyzing client's current and future financial needs. Education Bachelor of Arts , English Literature 2004 University of Massachusetts － City , State English Literature High School Diploma 1998 Homer High School － City , State Professional Affiliations Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan averaging over $6,300 in revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy ",BANKING " BUSINESS BANKING SPECIALIST Summary Over 9 years experience supervising cross-functional sales teams, complex employee training, strategic account management, executive level collaboration, and creating customer-centric programs. Facilitating Training -- trained 600 employees quarterly and annually on sales and conflict management. Project Management -- directed all sales operations, training, and marketing for over 100 events per year. Business Sales -- exceeded 794% of business sales goals closing $1.2 Million in product sales and surpassed 400% of annual sales goals due to innovative customer engagement in less than 35 days. Tech & Startups -- 8 years consulting and managing tech/startup businesses, converting client liabilities into assets, and designing customer-centric engagement programs while facilitating employee engagement. Professional Development -- tactical approach to innovative teambuilding, in-depth understanding of cultivating long-term business partnerships, and motivational speaking. Core Qualifications Empowering Motivational Public Speaker Microsoft Suite Proficient (Outlook, Excel, Publisher, Power Point, Word, etc.) Google Suite (Analytics, Docs, Calendar, Gmail, etc.) Deploying & Executing Scalable Training Programs Strategic Client-Facing Engagement Dynamic Sales Presenter & High Energy Facilitator Complex Account Management Multi-Project Management in fast-paced environments Innovative Professional Development Collaborative/Team Leader Professional Experience Business Banking Specialist June 2014 to Current Company Name － City , State Exceeded 794% of quarterly business sales goals, $1.2 Million in products, and $40,000 per day in proxy in 35 days. Facilitate international business presentations on merchant services, payroll services, and tech products daily. Deploy original sales training programs that identify KPI's and marketing trends to junior and senior executives. Train diverse business sales channels with adaptable facilitation styles and charismatic energy for high impact. Coach employees quarterly on cross-selling business products, sales strategies, and cross-customer engagement. Manage and develop budget reconciliations for diverse startups to exceed business revenue goals with low budgets. Personal Banker July 2013 to June 2014 Company Name － City , State Cultivate long-term business partnerships while upholding banking policies and providing elite customer service to senior level executives worldwide. Manage high value client accounts; efficiently resolve high complexity issues, and analytical problem solving. Extensive regional/global coordination for international clients in collaboration with diverse executive level teams. Closed 500K of business loans, automobile loans, lines of credit, and insurance products per quarter. Execute and design customer-centric engagement metrics to assess daily, weekly, and monthly impact. Office & Marketing Manager June 2013 to Current Company Name － City , State Supervise all sales team training programs: new hire orientations, onboarding training classes, staffing, and payroll. Design customer-centric training curriculums, career development programs, and direct marketing strategies. Direct multi-level events and developmental training not limited to customer service training, business sales, event planning, conflict management, KPI's/trends, and promotional media events. Executed measurable social media outreach and networking events that exceeded 20% of sales targets. Residential Communities Coordinator January 2011 to June 2013 Company Name － City , State Directed all sales training, customer service, and marketing for 100 events per year accessible to 76,000 students. Facilitated and designed scalable programs to train 600 employees annually on sales, conflict management, customer service, crisis response, business development, and cultural competency. Supervised, evaluated, and extensively coached 13 cross-functional employees who served as residential programmers, community leaders, and engagement specialists in fast-paced environments. Managed four high-rise properties and residential teams overseeing 1,500 occupants including supervision of emergency response staff, budget reconciliations, project management, and payroll. Assistant Community Director July 2010 to January 2011 Company Name － City , State Supervised 50 cross-functional employees while overseeing 1,800 residents in 7 high-rise residential properties. Managed all employee training programs and curriculum content for emergency response staff and residential teams in adherence with federal/state laws, university HR rules, and hospitality regulations. Exceeded performance expectations with increased responsibilities resulting in promotion within 6 months. Assistant Hall Director July 2008 to May 2010 Company Name － City , State Directly supervised 12 resident advisors, 34 desk staff, and 20 community volunteers in fast-paced environments. Trained and instructed 150 employees on sales, customer service, project management, conflict management, human resource services, intercultural competency, and security procedures. Oversaw two large high-rise properties, over 1,500 residents, 2 front offices, facility budgets, and payroll. Executed strategic recruitment campaigns and facilitated the interview selection process of 40 employees. Awarded ""Program of the Year"" for directing the Dance for Haiti benefit concert fundraising $20,000. Public Relations Specialist August 2006 to May 2007 Company Name － City , State Supervised all cross-customer engagement curriculums for the Palouse Food Project and oversaw all marketing outreach, employee training programs, interns, and volunteers. Directed and executed radio commercials and advertisements specific to community development, health education, and hunger related issues. Tutored children with autism who required an innovative approach to assess each student's individual academic needs using patience, sensitivity, compassion, and performance art. Assistant Warehouse Manager May 2005 to July 2006 Company Name － City , State Managed warehouse recruitment, interviews, schedules, customer satisfactions surveys, and employee recognition efforts. Trained and instructed new sales associates and employees on diverse customer service etiquette which increased store revenue by 30%. Oversaw inventory and shipments to provide consistent warehouse organization that enhanced duties and responsibilities of sales associates. Education and Training Bachelor of Liberal Arts : Sociology & Dance Washington State University Social Sciences Wells Fargo Bank N.A － City , State Business & Personal Banker Academy Entrepreneurship in Business S.A.F.E. Registered Financial Banker Sociology & Dance Skills academic, Account Management, advertisements, approach, art, banking, budgets, budget, business development, Coach, conflict management, content, credit, Client, clients, customer service, customer service training, direct marketing, directing, event planning, fast, Financial, functional, fundraising, human resource, HR, insurance, international business, inventory, Team Leader, marketing, Excel, Microsoft Suite, Outlook, Power Point, Publisher, Word, networking, payroll, policies, Presenter, presentations, problem solving, Project Management, promotion, proxy, Public Speaker, radio, recruitment, selling, Sales, sales training, staffing, Strategic, supervision, employee training, Training Programs ",BANKING " MORTGAGE BANKING EXECUTIVE ANALYST Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Change management Policy/program development Cross-functional team management Staff training Supervision and training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Operations management Accomplishments Business Development:   Successfully grew business by [action]. Project Management:   Initiated [project] which resulted in [positive outcome]. People Management: [Describe accomplishment 1] [Describe accomplishment 2] Financial Management: [Describe accomplishment 1] [Describe accomplishment 2] Research Conducted research which led to the development of [program]. Leadership Served as key contributing member to Leadership team. Experience Company Name January 2009 to Current Mortgage Banking Executive Analyst City , State Responsible for escalated issues and problem solving providing support by answering inquiries for Internal and External Partners, Senior Management and Third Party Customers relating delinquent mortgage accounts with the intent to bring delinquent accounts current. Responsible for researching and providing customized documentation to Senior Executives and Management on servicing and default related issues. Ability to work with Servicing Systems as well as accurately analyze information from the system with in depth knowledge of Chase products and services Participation in various initiatives and initiate improvement in departmental projects. Collaborated with legal and compliance to ensure accurate resolutions are provided on escalated mortgage issues Monitor and research Government Agencies concerns pertaining mortgage lending practice for customers and communicate a response either by telephone and or written response. Create reports for senior management for monthly volume of correspondence received from the office of Consumer Financial Protection Bureau and the Office of the Comptroller. Built and maintained relationship with internal/external partners. Communicate with customers either by telephone communication and or written response to assist them with their concerns about their mortgage issues Handle 300 cases weekly from Loss Mitigation including cases involving suspicious activity. Tracked and communicated business goals for team to meet weekly, monthly matrix and provided daily report to upper management of team/department performance and SLA. Self-authored written responses, adhering to Chase's business letter-writing guidelines and within RESPA guidelines. Company Name January 2003 to February 2015 Business Manager - Analyst Research accounts when needed to resolve delinquency & payment issue that has been applied incorrectly and issue credits when needed. Term employee's from group life plan when needed also groups for non-payment, salary changes, and collection calls, send delinquent letters on account 30-45 day. Take inbound customer relation calls from brokers and clients assisting with resolving issues pertaining to problems from billing, enrollment, credits, terminations etc. Responsible for accurate and timely processing of new firm installation of new sold cases (small, large, voluntary, self-administered), benefit changes, and maintenance for administration Collaborate with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients Work extensively with Executive Directors Management on escalated cases with billing discrepancies for test plans and cases for the business process of applications Manage workflow of Supervisors and upper level Management. Responsible for various project management gathering information and documentation for test plans and cases for the business process of applications Supervise a staff of 25 people. Vera Perry Cont._. Managed team of 25 Company Name January 2006 to January 2009 Deposit Recovery Collector City , State Risk Management Deposit Recovery Collector Was responsible for customer communications to make to scheduled payment arrangements to bring past due accounts current. Worked on an quantrax Auto Dialer system. Recorded customer communications and document accounts within the department metrics and company policy for collection and accounts receivable efforts to keep accounts within company current status. Company Name January 2003 to January 2007 Senior Tax Preparer Manager City , State Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in (2003-2007). Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work. Trained new tax preparer and audited processed work to assure the accurate information was being reported to the IRS in behalf of the customer individual and business taxes. Managed a staff of ten (10) plus tax preparers. Skills accounts receivable, billing, Business Analysis, business process, CMS, clients, customer satisfaction, decision-making, documentation, Senior Management, Fast, Financial, Government, Imaging, legal, letters, Lotus, Excel, Office, PowerPoint, Microsoft Word, office manager, Oracle, Peach Tree, phone system, problem solving, producing, project management, quality, researching, Research, Risk Management, Sales, SLA, Solomon, tax, taxes, telephone, Workflow, written Education San Francisco State University Bachelors of Science : Management City , State Management CAL State Hayward Bachelor of Business Administration : Accounting City , State Accounting BA BS ",BANKING " BANKING BOOT CAMP PARTICIPANT Summary Recent graduate student with a bachelors in Economics and minors in Finance From Central Connecticut State University, Looking to get some work experience by applying my education and experience. Experience 05/2017 to 05/2017 banking boot Camp participant Company Name － City , State 02/2017 to Current Sandwich Artist/Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns. 01/2014 to 01/2016 Student worker Company Name － City , State My job description included: filling out paper workers, making copies, informing students about upcoming events, answering the phone, schedule advising and organizing speak sessions. Work History Company Name 06/2014 to 02/2017 Front End Supervisor Company Name － City , State 10/2017 to Current Sandwich Maker Company Name － City , State 02/2017 to Current Sandwich Maker Company Name － City , State Education and Training May 2017 Bachelor of Arts : Economics Finance Central Connecticut State University － City , State Economics Finance 3.26 Certifications I am CPR and Western Union Certified. Skills  Cash handling,enthusiastic people person, advanced problem-solving, great organizational skills. knowledgeable of Microsoft word, excel SPSS, Powerpoint Activities and Honors Volleyball, track and field  ",BANKING " BANKING RELATIONSHIP SPECIALIST Summary Highly enthusiastic customer service professional with 7 years of client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills, Customer service expert, Active listening skills, Adaptive team player, Courteous demeanor, also seasoned in conflict resolution with an energetic work attitude. Highlights Creative problem solver Types 45 wpm Call Center  Reliable Excellent communication skills Friendly Approachable Exceptional customer service Accomplishments Consistently achieved a 100 % teller balancing average, as well as balanced daily cash drawers and vaults totaling an average of $ 900,000 . Experience Banking Relationship Specialist Jul 2005 to Sep 2011 Company Name － City , State Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Customer Service Inbound Call Center Transfer calls to appropriate department when necessary Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Opened and closed personal and business checking, saving, and cd accounts, processed safe deposit box transactions, created cashier checks, entered customer data into chex systems, processed fed ex shipments, filing, answering phones, sending faxes, responsible for making executive decisions regarding new customer relationships. Completed daily incoming and outgoing banking reports. Merchant Teller Dec 2004 to Jul 2005 Company Name － City , State Processed large deposits for merchant customers, assisted with incoming and outgoing courier transactions,. Responsible for balancing accurately on a daily basis. Assisted Operations Manager with teller line, answered phones, filing, and all other duties associated with the position of a Merchant Teller. Teller Jun 2004 to Dec 2004 Company Name － City , State Cashed checks for new and existing customers, processed incoming daily reports, completed mail deposits in dual control. Processed cashiers checks and money orders, processed credit card payments, and all other responsibilities associated with the position of a Teller. Education Associate of Science , Inter Social Behavioral Sciences 2016 Los Angeles Southwest College － City , State , United States Received certificate in Fingerprinting. Skills In and outbound call center,  Excellent customer service assistance, Fax, Filing, Answering phones, Type 50 wpm, Microsoft word and excel. ",BANKING " BRANCH BANKING COORDINATOR Summary Manager with 12 years of background in customer service, finance, leadership and branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Enthusiastic and energetic in leading staff to exceed sales goals, while delivering excellent customer service. A dedicated team player experienced in overseeing operations of individual and multi-unit facilities, developing successful programs to improve profitability. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Education BBA : Banking 2015 Strayer University , City , State High School Diploma : College Preparatory 1999 Holly Hill Roberts High School , City , State Experience Company Name City , State Branch Banking Coordinator 04/2013 to Current Supervise and participate in daily operational functions of the branch's Teller area Ensure timely and efficient completion of client transactions Proactively manage the daily sales/quality referral process Assist HR with recruiting, interviewing, and selecting oncoming associates Research Out of Balance Transactions/Daily Reports/Completed corrections in a timely manner, with daily Vault Operations/Cash Master Assist with Risk Management practices while being responsible for staffing and scheduling of branch Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures are followed as outlined in the Branch Operational Manual (BOM). Company Name City , State Guest Service Agent 04/2012 to 06/2015 Greets, registers, and assigns rooms to guests, while maintaining confidential information as it relates to guest records. Promptly and effectively deals with guest requests and complaints. Answers and routes calls as appropriate; takes guest messages with accuracy. Responsible for cash drawer contents, transactions during shift, and night drops as necessary. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Answers inquiries pertaining to hotel services, registration of guests, and travel directions.  Preferred experience OnQ Software. Company Name City , State Service Manager II 07/2007 to 02/2012 Ensure policies, procedures and security guidelines are followed Educate customers on products, services and alternative solutions. Maintained compliance of vault, deposit logs, & risk mitigation Conducted on the spot coaching to ensure tellers convey quality customer service. Exhibited effective leadership skills in motivating teams to meet company goals. Assisted in Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations of Employees Performed initial Audits/Reports randomly on a monthly basis. Company Name City , State Manager/Auditor 02/2004 to 06/2007 Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Supervised front desk staff. Monitored the appearance and performance of the front desk staff. Fostered strong working relationships with all hotel departments. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Skills Accounting, accounts payable, Accounts Payable and Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing ",BANKING " MORTGAGE BANKING FORECLOSURE SPECIALIST Summary Ambitious, self-motivated professional with a passion for quality work. Seeking a baseline opportunity in Underwriting, Lending, Auditing, Quality Assurance, or Analyst roles. Possess large spectrum of experience in the financial industry. I am a fast learner who values my employer. Personal characteristics: detail-oriented, thorough, computer-savvy, loyal, persistent, adaptable, eager to learn. Accomplishments   *Sharepoint, Early Resolution, FHA Connection, DOS LPS, MSP, CREDCO, RELS, Microsoft Word, Outlook, Live Meeting, Excel, Powerpoint, SLOAD, DAT and various other programs 3 years in Default Servicing * 3 years Loss Prevention/ Loss Mitigation * 7 years Mortgage Loan Processing/Mortgage Banking * 3 years Underwriting/Lending * 3 years Risk Management/ Analysis * 3 years Compliance/Quality Assurance * 10+ years Loan Operations/ Operations Experience Experience Mortgage Banking Foreclosure Specialist 01/2014 to Current Company Name City , State Foreclosure Department Maintained beneath a 3% error ratio in all searches performed *Service member Civil Relief Act (SCRA) *Use of industry mainframes; (LPS, MSP, Vendorscape, Lenstar, ResWare and Lotus) to efficiently communicate with internal clients. *Review of cases and all milestones requested by clients to ensure proper procedures and industry guidelines are used. Consumer Underwriter II 10/2011 to 12/2013 Company Name City , State Home Preservation Exceeded monthly production goals while adhering to a minimum 5% error ratio * Maintained a high level of production and maintained high quality standards * Restructured delinquent consumer mortgage loans in accordance with company, FHA, and industry guidelines using an in house underwriting software * Maintained quality control standards while maintaining production standards by company's definition * Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. * Performed final approvals and reviews the entire loan file through verifications processes, including adherence to multiple investor guidelines * Maximized quality by verifying underwriting conditions and approval requirements are met * Built knowledge about latest banking products and services through * Analyzed customer credit history in order to determine customer willingness to pay and affordability for various payment plan options. * Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strengths and weaknesses of borrowers to determine risk and repayment capacity in a Loss Prevention environment. * Conducted peer reviews for fellow teammates, offering methodology and logic to income cash flows prior to recommendation for resolution/modification. Analyzed income documentation consisting of: paystubs, Profit and Loss statements, tax transcripts, personal and business Federal and State Tax Returns, Rental income, S-Corps, Schedule C, 1120S, K-1's, personal and business bank statements, LES Military paystubs, W2's, 1099's, fixed income sources, etc. Loan Document Specialist II 08/2008 to 01/2010 Company Name City , State Mortgage Loan Operations Maintained below a 5% error rating on booking 50+ loans daily * Booking and review of conventional, F.H.A. & V.A. loans * Data entry functions including booking and review of recorded security instruments * Reviewed documentation for errors & omissions of security documents * Performed daily maintenance of the loan applicant database. Loan Processor 04/2003 to 08/2008 Company Name City , State Mortgage Lending Services * Corresponded with customers, management, and title companies, to respond to inquiries * Interpreted company policies while analyzing the applicant, property, and documentation to minimize the need for subsequent follow ups with borrowers * Verified and validated supporting income, asset, and liability documentation to ensure validity * Clears all Title exceptions and errors * Successfully maintained a minimum volume of 30+ loan packages daily with no errors Education Associate of Science : Business Administration Auburn University at Montgomery City , State Skills Loans, Mortgage, Documentation, Lending, Liability, Loan Processor, Mortgage Lending, Processor, Ups, Underwriting, Fha, Foreclosure, Cash, Credit, File, Financial Statements, Fixed Income, Mortgage Loans, Quality Control, State Tax, Tax Returns, Team Lead, Banking Loan, Data Entry, Loan Operations, Mortgage Loan, Operations, Security, Cases, Clients, Mortgage Banking, Audits, Bankruptcy, Fannie Mae, Internal Audits, Nss, Production Environment, Sales, Solutions, Telephone, Ambitious, Articulate, Auditing, Closing, Credit Analysis, Detail-oriented, Dos, Excel, Fast Learner, Loan Closing, Loss Mitigation, Loss Prevention, Microsoft Sharepoint, Mitigation, Outlook, Pipeline, Powerpoint, Problem Solver, Quality Assurance, Reviewing Financial Statements, Risk Assessment, Risk Management, Sharepoint, Trading, Word, Real Estate, Real Estate Analysis ",BANKING " RETAIL BANKING DIRECTOR Summary A highly creative professional with over 18 years of executive marketing and communication experience and a proven track record of successful projects from initial concept through completion.  A high energy, results-oriented leader recognized for innovative tactics and demonstrated success at strategic/tactical planning, building large (over 200) highly effective teams focused on achieving production and financial goals, analytical and financial expertise.  A talent for building and working with cohesive teams with strong problem solving skills, able to manage time-sensitvie projects with multi-million dollar budgets. Proven success in increasing customer awareness, changing brands and image within the Santa Fe community and achieving growth and budgetary goals. Strong ability in working with all levels of an organization from entry-level employees to board members and community leaders. Skills Strategic Planning Marketing and Communication Highly Creative Financial & Analytical Experience Facilities Management Experience Leading IT related Projects & Teams Experience Retail Banking Director Jan 2007 to Jan 2017 Company Name Provide leadership to all the NM & CO Branches and Private Banking within the Bank in the areas of loan & deposit growth; risk management; staff development and community involvement. Manage the training; facilities and real estate projects for the Company. Responsible for all the development, planning and execution of a deposit products & services strategy that supports the Bank's strategic plan in the delivery of all retail and commercial deposit product lines. Direct experience in annual budgeting and monthly financial reporting to the Bank's Board of Directors and Asset & Liability Committee. Participate in Executive Management; Asset & Liability Management; IT Steering and Compliance committees. Marketing & Communications Director Jan 1993 to Jan 2006 Company Name Managed the relationship with the outside advertising agency, marketing assistant, contribution's & sponsorship's budget, project management, customer relationship software, coordinating special events, developed & managed the call center and all the branches for the Bank. Developed advertising campaigns, direct mail programs, Bankwide employee incentive programs, collateral materials. Participated in Executive Management and planning sessions on marketplace strategy and on pricing, product and investment strategies. Responsible for new product development and implementation. Responsible for implementation and management of Bankwide projects. Responsible for maintaining the Bank's corporate image, including signage, marketplace perceptions, market assessments to test the image. Responsible for the development of special events to attract and retain Bank customers. Advanced computer skills. Operations Manager Jan 1986 to Jan 1993 Company Name Project Management for multiple technology related and product development projects. Ensured compliance with all laws and policies and procedures were followed by Bank staff in accordance with the regulatory environment. Responded to all audit comments and followed up on training and staff adherence. Managed training, merchant services and audits responses and follow-up for the branches. Wrote the teller & branch operations manuals in accordance with accepted policies & procedures. Kept policies and procedures updated and communicated to all branch personnel. Developed and managed the monthly reports of ATM profitability. Education and Training Graduate 2016 Leadership New Mexico MBA , technology The College of Santa Fe Western States School of Banking at University of New Mexico technology B.S.B.A , Business Administration management Northern Arizona University Business Administration management Interests Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years *Partners in Education board member 2004-2006 *Junior Varsity tennis coach at St. Michael's High School Skills Adobe Acrobat, advertising, agency, ATM, Banking, budgeting, budget, call center, delivery, direct mail, special events, Executive Management, Facilities Management, Financial, financial reporting, image, investment strategies, leadership, marketing, market, Marketing and Communication, materials, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, new product development, personnel, policies, pricing, product development, Project Management, real estate, retail, risk management, staff development, strategy, strategic, Strategic Planning Additional Information AWARDS & COMMUNITY INVOLVEMENT *Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years *Partners in Education board member 2004-2006 *Junior Varsity tennis coach at St. Michael's High School *Best Bank in Santa Fe Award - five years in a row *Winner Business Excellence Award in the Large Business Category of the Santa Fe Chamber of Commerce and US West *Winner Best Employer of the Year of the Large Business Category Jennifer Lind ",BANKING " MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST Summary Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision. Ability to think analytically and creatively in response to problem Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation. Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood. Highlights SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication. Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills. Experience Mortgage Banking Document Mortgage Banking Doc Ops Specialist March 2009 to Current Company Name - City , State Update procedures as needed and support all team lead functions and reporting. Monitor documents daily for mortgage banking customers. Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills. Create and maintain productivity reports for tracking databases. Test new reporting and tracking systems. Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results. Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system. Provide training to peers on new functions and processes. Workforce Management Analyst July 2007 to August 2008 Company Name - City , State Responsible for entering and reporting Customer Care Professional schedule and exception activity. Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives. Analyzed test results on calls and forecasting for scheduling purposes. Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources. Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports. Assist management in monitoring adherence, staffing activity and updating the system as needed. Provided training to peers on new functions and processes. Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff. Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts. Managed call outs, paid time off and overtime to hit labor budgets. Officer Manager December 2006 to March 2009 Company Name - City , State Certified trainer on income tax preparation through H&R Block. Advised employees of updated annual changes received from the IRS. Answered customer calls. Worked directly with lenders concerning income tax return checks and fees. Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed. Containment Quality Inspector January 1999 to April 2007 Company Name - City , State Separated non-conforming parts to ensure the guidelines for quality guidelines are met. In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports. Produced forward automotive lighting and training to peers on new operation functions. Education Bachelors of Business Administration : Computer Information Systems Northeast Louisiana University Computer Information Systems Master of Business Administration : Human Resource Management University of Phoenix - City , State Human Resource Management Associate of Applied Science : Process Technology Louisiana Delta Community College - City , State Process Technology Skills Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication ",BANKING " SENIOR INVESTMENT BANKING SALES ANALYST Summary To obtain a sales position utilizing my sales, leadership, consultative, and strategic thinking strengths. Experience Senior Investment Banking Sales Analyst May 2013 to Current Company Name － City , State 2014 Quota Attainment - 195% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $70 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Banking Sales Analyst February 2012 to May 2013 Company Name － City , State 2012 Quota Attainment - 167% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $40 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Sales Analyst January 2011 to February 2012 Company Name － City , State 2011 Quota Attainment - 240% Responsible for building, maintaining, and sales related to a $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships Created detailed reporting and compliance reporting including financial statements and fund performance Implemented Global Investment Sales and Performance Standards across the firm. Registered Investment Representative March 2009 to January 2011 Company Name － City , State 2010 Quota Attainment - 180% Responsible for assisting in sales and research for multiple hedge funds Created weekly portfolio attribution reports based on asset type and REIT operating sector to assist with securing new clients Enforced compliance of internal code of ethics Supported portfolio manager's investment thesis by analyzing and concluding that REIT preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter 2009 Surveyed over 330 properties and projected revenues for future performance. Outside Sales Representative June 2008 to April 2009 Company Name － City , State Responsible for booking over $100K in revenue. Full-service tour operator specializing in trips to Mexico as well as College Football game day trips. Arranged travel for over 100 clients and successfully negotiated multiple sales and marketing contracts. Door Knocked and walked up to people to drive sales. Financial Analyst December 2008 to January 2009 Company Name － City , State Created $3.4 million Real Estate Development proposal for a multi-family residential community in San Antonio. Created an asset-level pro-forma and financial model to achieve target IRR's of 18% or better. Competed and defended proposal in the National NAHB Competition in Las Vegas. Education Bachelor of Science : Finance , December 2009 Arizona State University, W.P. Carey School of Business － City , State GPA: Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Interests Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient Skills acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type Additional Information Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient ",BANKING " CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR Summary Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.  Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Management, Payroll, Staffing/Scheduling  Strategic Management, Lotus Notes, Hogan, Lease Master, ALS, CPI, CACS, HIS, 10-key, Client relations specialist Conflict resolution techniques Team management Management of remote employees Focused on customer satisfaction Skilled multi-tasker Training and development Scheduling Accomplishments Developing Leaders - Management Training Program. Reduced staff turnover by 20 % in one year by implementing several well-received team and morale-building programs. Experience CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR October 2007 to Current Company Name － City , State Supervising a team of up to 7 - 10 collectors in a proactive and caring way to achieve the delinquency targets provided by upper management. Managed daily operations, dealt with customers and supported and worked with the management to motivate growth. Working with the CBDM team to understand and proactively supervise the daily and weekly performance data that is provided to me. Work closely with upper management to implement efficiency improvement ideas and process improvement initiatives. Assist the Auto Dialer Team in managing and measuring call handling within collections to ensure efficiency of call volume and maintenance if queues. Manage the incentive plan with my team and provide spot incentives as a motivational tool. Listen, document and disperse call recordings for Quality Assurance & training purposes. Monitored progress against strategic objectives Daily coaching of employees in customer service skills, assist them in using effective communication and listening skills to improve customer satisfaction. Conduct employee performance evaluations and be a means of support and encouragement for my team members on a quarterly basis. Guaranteed fulfillment of company policies and procedures. Worked with other managers, team leaders and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management. Coordinated efforts with other departments to meet customers' expectations. Coordinated communications and briefings for new employees. Manage and oversee weekly time card issues, approve OT, check for tardiness, ensure proper HR procedures are being followed by employees. Interviewed, hired and trained new quality Account Resolution Specialists. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately, conflict resolution and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2006 to May 2007 Company Name － City , State Managed the creation, development and implementation of ticketing solutions for both existing and potential clients through a proprietary ticketing system. Successfully managed the activities of  32 team members in multiple locations. Interviewed, hired, trained and managed new quality ticket office personnel for new and existing clients. Responsible for implementation of anti-fraud security protocols on all ticket stock and Point of Sale terminals. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Supplied technical support to client ticketing locations. Worked with client accounting & marketing departments to custom tailor reports to their needs. Provided detailed monthly departmental reports and updates to senior management. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS SUPERVISOR November 2003 to June 2006 Company Name － City , State Manage the daily operations of two showrooms, two ticket offices and one call center. Oversee customer inquiries, conflict resolutions and analyzing department productivity & efficiency. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality ticket office representatives. Reconcile ticket sales with cash deposits and prepares reports or financial settlements regarding ticket office activities and events. Provided detailed monthly departmental reports and updates to senior management. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. ​ TICKETING OPERATIONS MANAGER February 2003 to November 2003 Company Name － City , State Successfully managed the activities of  15 team members in 12 station ticket office. Developed and maintained relationships with third party ticket brokers, generated off property ticket sales from major Las Vegas strip properties, managed ticket office personnel, supervised the setup of events proprietary ticketing system. Implemented & maintained anti-fraud security protocols on all ticket stock and Point of Sale locations. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Establish and review operational policies and procedures for ticket office operations. Create and distribute ticket office sales reports. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality ticket office representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2000 to February 2003 Company Name － City , State               Manage and supervise Ticket Office Staff in conjunction with Ticket Office Supervisor. Developed and maintained relationships with entertainers and their management. Assist in the creation and management of the annual department budget. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Build and maintain events on the proprietary ticking system as assigned. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Represent the department at weekly company management meetings and other meetings as. necessary, in the absence of the Director of Entertainment. Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances. Responsible for contract procurement and fulfillment for preforming entertainers in a timely matter and with utmost courtesy. TICKET OFFICE OPERATIONS MANAGER August 1998 to June 2000 Company Name － City , State Duties included managing and assisting the daily operations of the multi-station c ticket office for all incoming phone orders for ticket sales, customer inquiries, and complaints. Facilities creation in Pass2 ticketing system to accommodate upcoming. events in showroom, ballroom, and banquet space. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Assuring positive customer experience by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer. Education Bachelor of Science : Finance University of Nevada, Las Vegas － City , State , United States Skills 10-key, accounting, budget, BUSINESS ADMINISTRATION, c, call center, cash deposits, change management, coaching, com, CPI, client, clients, customer satisfaction, customer service, customer service skills, database, financial, hiring, Hogan, HR, listening, Lotus Notes, Director, Managing, marketing, meetings, Microsoft Access, Microsoft Excel, Office, Microsoft Power Point, SharePoint, Microsoft Word, next, Organizational Development, Payroll, personnel, policies, process improvement, procurement, progress, protocols, Quality Assurance, recruiting, reporting, sales, sales reports, Scheduling, settlements, Staffing, strategic, Strategic Management, Supervisor, Supervising, supervision, technical support, phone, Transportation ",BANKING " INVESTMENT BANKING SUMMER ANALYST Skills Java, C+, Python, App development Experience INVESTMENT BANKING SUMMER ANALYST May 2013 to August 2013 Company Name － City , State Advised on $1.2B sell-side M&A deal, completed buy-side M&A screen, and contributed to 11 total project teams Drove financial analysis for sell-side M&A deal, built the levered model projecting operations, financing and returns Completed 3 subsequent model iterations and built sensitivities; coded Excel macros to improve client experience Communicated with clients, partner banks, Goldman leadership to create investor materials and facilitate deal processes Performed M&A screen for $20B client, designed 7 quantitative screen criteria and ranked 30 potential targets Built accretion-dilution mini-combo model with flexible architecture facilitating numerous targets and premium scenarios Read equity research and 10-Ks to create profiles, perform sum-of-the-parts valuation, and write growth commentary. FINANCE RESEARCH ASSISTANT May 2012 to May 2013 Company Name － City , State Analyzed SEC filings to assess target company valuations of strategic buyers compared to those of financial buyers Reviewed over 300 takeover auction background, identifying data points to calculate takeover premiums paid Systemically organized information using Excel to facilitate data analysis and further research Reviewed final paper for previous, relevant topic, and provided content and conceptual improvements. SALES CLERK May 2011 to August 2011 Company Name － City , State Advised customers and completed sales Increased sales earnings by 20% in the Junior's Department for the period of June to August Named ""Employee of the Month"" by recommendation of customers for friendly and helpful service (July). Company Name Summary of company industry if not well known; this provides context for job (good starting place is your company's mission statement). Responsibilities. Action; impact. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Action; impact. Education and Training Bachelor of Degree MONTH UNDERGRADUATE SCHOOL － State 4.0 Bachelor of Science : Aeronautical Engineer MAY , 2015 UNITED STATES AIR FORCE ACADEMY COLORADO － City , State Aeronautical Engineer MAY 73/4.0 3.67/4.0 Introduction to Finance Theory, Probability & Statistics, Multivariable Calculus, Thermodynamics I & II Roslyn Schulte Memorial Scholarship: awarded to rising college junior that demonstrated leadership and social responsibility London School of Economics Study Abroad Program ( : Spring 2014 COLORADO ACADEMY DENVER 4/4.0 3.8/4.0 SAT: 2350/2400 Class of 2011 President, National Society of Collegiate Scholars, Varsity Volleyball Captain Personal Information Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Interests CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 - PRESENT Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United States Air Force Academy for a ""cadet for a day"" experience; exposes students to engineering and school opportunities Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Languages Language (fluent) Language (conversational) Skills C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation Additional Information LEADERSHIP & ACTIVITIES ORGANIZATION CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR - MONTH, YEAR Responsibilities. Action; impact. Achievements: Any recognition, awards, honors Interests: Include any interests you have LEADERSHIP & ACTIVITIES CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 - PRESENT Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United States Air Force Academy for a ""cadet for a day"" experience; exposes students to engineering and school opportunities Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Interests: Volleyball, CrossFit, World Cup ",BANKING " SVP, BUSINESS BANKING Executive Profile Executive Banker with experience in all facets of banking: growth strategy (retail and commercial); operations; business development; and sales and marketing, all with an entrepreneurial spirit. A macro-level thinker with a proven track record for structuring and negotiating sound, credit-worthy business and building strong teams, able to meet company-wide financial goals. Professional Experience July 2015 to Current Company Name City , State SVP, Business Banking AUB was founded in 2006 by a diverse group of Los Angeles-based entrepreneurs whose vision included serving the banking needs of small- and medium-sized businesses in metropolitan Los Angeles and its surrounds. Directly responsible for the Bank's Business Banking Group a $55 million production P/L budget - CRE; C&I; Asset Based Lending and SBA. Manage the Bank's Private Banking (high-net-worth) clientele portfolio totaling some $75 million. Supervise the credit administration process at the BBG level. Quickly assess a financial package that is highly complex and contains numerous sources of cash flow. Responsible for the strategic sales plan, marketing, and hiring of staff. Oversee training and monitor team performance to instill and maintain the integrity of the business development process. Present monthly sales and forecast, reporting directly to the board of directors. Manager FIVE commercial (CRE, C&I & SBA) branches with a staff of six business development officers. Advance the Bank's image as its community representative and foster an environment of accountability, excellence, collaboration, and fiscal responsibility. January 2012 to July 2015 Company Name City , State SVP, Administration/Operating/Finance Pan American Bank opened its doors in 1964 with the mission of serving the under-served and under-banked consumers and small businesses. The bank is a CDFI, MDI, Minority Owned as well as SBA certified. Successfully merged and negotiated the Bank's merger with Finance & Thrift via a reverse stock split acquisition. Successfully raised $6.4 million in CRA via equity capital (SPA) stock purchase agreement - July 2014. Led the Bank's cost restructuring by decreasing headcount by 29%, selling two of the three branches, and netting $1.1 million in capital proceeds, saving the bank $637 thousand annually. Led the Bank's business development and SBA certification program, affording a $9.2 million loan growth. Responsible for the Bank's community outreach programs, and all of its marketing and sales strategy. Cut vendor costs by $97 thousand in first sixty days of employment by eliminating/negotiating contracts. Developed key community 501c3 partnerships, affording $1.1 million loan growth. Managed the Bank's community reinvestment objectives through technical assistance and understanding credit. Implemented the Bank's new ALLL methodology, affording a $125 thousand provision in 2013, versus a combined $2.4 million provision for 2012 and 2011. The Bank recognized profit for the first time in six years: $404K in 1Q2013. Responsible for reporting the quarterly ALM to the board and member of the audit/Compliance/ALM committee. Led contract negotiations with Jack Henry, bank's core system, affording the bank $129 thousand in savings while adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; and COGNOS. Led and managed the Bank's 2013 budget and presented to the board of directors. July 2007 to December 2011 Company Name City , State President Primavera Capital provides consulting services to middle-market companies requiring corporate finance advisory, access to capital, debt restructuring, and effective business plans. Toltec financial, a consumer retail finance company, lending in the consumer segment, secured/unsecured category. Developed new market (B2B), generating sales of $750K in the first four months. Successfully developed the wholesale market segmentation strategy that led to an increase in monthly sales of $125K. Created working capital KPIs for client which led to company savings of $323K in just one year. Responsible for the annual operating plan (AOP) and execution of all company-wide financial goals. Successfully hired and trained all staff and set quarterly sales goals in a bi-lingual business environment. Responsible for the monthly P/L forecast, sales goals, and monthly presentations to the board of directors. In charge of analyzing market conditions, developing marketing strategies, and recommending changes to the board of directors in order to maximize profit. Packaged and negotiated terms and conditions on a $500K (line of credit) for an un-bankable client. Promoted company's services and discussed market trends through public speaking engagements. Effectively structured all vendor/partnership agreements in order to grow revenue and market share. Responsible for obtaining all state regulatory licensing - California Finance Lenders Law. Developed all consumer programs and marketing material, in both English and Spanish. Established key relationships with the SBA and other financial institutions for their financial support and technical assistance. February 2006 to July 2007 Company Name City , State EVP, Business Development/Emerging Markets Community Bank Ventures is a privately held, professional service firm with a national presence that serves new and existing community banks. Community Bank Ventures consults on the regulatory process of new bank formation, strategic planning, recruitment of senior management, IPO's, second offerings, mergers and acquisitions, project management and market analysis. Responsible for CBVs business development of all de novo banks. Negotiated akey partnership with a broker dealer to execute all CBV offering and M&A transactions. Assisted in raising $48 million capital for the formation of two de novo banks. Delivered weekly presentations to key community business leaders and high net-worth investors. Developed annual budgets and operational analytics. All aspects of accounting and audit, working with Big 4 firm. March 2004 to February 2006 Company Name City , State Consultant DLC Consulting employs over 150 consultants who are Big 4 CPAs or MBAs from tier one schools with hands on financial experience within Fortune 1000 companies. Clients are provided with project execution capabilities in financial planning & analysis, financial systems implementation, process documentation and redesign, as well as project management. Saved $7 million by negotiating foreign exchange currency rates for a Fortune 500 high-tech company by executing key pro forma cash flow analysis involving various monthly average currency rates. Spearheaded the Long-Term Incentive Program for a Fortune 500 high-tech company. The LTIP was implemented in 2004 to effectively measure senior executives' performance toward year-end results. Improved client contractual agreement process between company and its investors, allowing senior management to make faster and more efficient business decisions. Wrote client's SEC filings: 10K, 10Q and 8K, including MD&A for a Fortune 500 company. February 2003 to March 2004 Company Name City , State Financial Analyst PBG The Pepsi Bottling Group is the world's largest manufacturer, seller, and distributor of Pepsi-Cola beverages. PBG generates about $10.5 billion in annual sales with 65,000 employees. It operates in the United States, Canada, Greece, Mexico, Russia, Spain and Turkey. December 2001 to February 2003 Company Name City , State Finance Manager Compass Aerospace is a supplier and manufacturer for commercial and military aircraft delivering precision machine parts with revenues of $135M, and 775 employees worldwide. Education 2003 Pepperdine University, Graziadio School of Business and Management City , State Business Administration 1994 California State University, San Bernardino City , State Bachelor of Arts : Business Economics 2013 Pepperdine University, Graziadio School of Business and Management City , State Private Capital Markets Languages Speak and write Spanish fluently. Professional Affiliations Chairman of the Board, Ramona's Mexican Food Company, July 2014 to Current. Member of the California Bankers (CBA), State Government Relations Committee, September 2014. Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA Executive Council, Elected on June 2006 thru 2010 to serve on Pepperdine University, Alumni Leadership Council. Skills Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt and equity financing, Essbase, finance, financial planning & analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing and sales, mergers and acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning ",BANKING " ASSISTANT BANKING CENTER MANAGER Executive Summary Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Microsoft Certified, 120+WPM Top-rated sales performer Training and development Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.) Proficient in E-Automate Digital software Proficiency with Microsoft Office Suite and web-based reporting tools Budget development Operations management Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Top 10% Performer in Sales, Loans and Operations Platinum Loan Award NMLS Certified Skills Detail-oriented excellent problem solving skills and extensive social media marketing experience. Results-oriented with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Creative with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances Professional Experience Company Name City , State Assistant Banking Center Manager 01/2010 to Current Financial reporting Bank reconciliations Knowledge of commercial law Negotiation skills Complex problem solving skills Needs assessments Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%. Developed direct mass mailings which resulted in 8% growth of customer base. Sales and Promotion Achieved status as one of the top 10 performers in the region. Assisted in planning and executing promotional events. Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter. Company Name City , State Sr. Financial Banker 07/2007 to 01/2010 Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter. Company Name State Sr. Financial Service Rep 11/2003 to 07/2007 Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis. Managed a staff of customer service representatives and tellers. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. Counseled corporate clients and high net-worth individuals with regard to their borrowing needs. Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr. Financial Rep within 2 years. Transferred to Capital One, Na. To further my career in Banking. Education Bachelor : Business Finance/ HR Management University of Houston downtown , City , State Associates Houston Community College Affiliations Leadership Development Program-Comerica Bank Junior Achievement Red Cross March Of DImes Breast Cancer Awareness Prior Chamber Member ",BANKING " REGIONAL BANKING DISTRICT MANAGER VICE PRESIDENT Professional Summary Motivated tenured manager with demonstrated knowledge of industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over twenty years of experience in financial , customer service, sales , problem solving field, with over 15 years management experience. Ready to take on a challenging, growth-oriented role to provide fulfillment and professional purpose. Skills Negotiation Business planning Staff Management Business Development Strategic planning Financial Management Sales and marketing Leadership Adaptability Customer Service Organization and Time management Creative Enthusiastic Work History Regional Banking District Manager Vice President Company Name City , State June 2011 to Current Responsible for leading, growing , and mantaining customer relationships for local branches wih 3.5 billion in customer deposits Oversaw an average of 125 employees, and diretly managed and led 11 Branch Managers throughout the Westside and Santa Monica area Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits. Worked diligently to resolve unique and recurring complaints, promoting loyalty, prioritizing customer needs and enhancing operations . Supervised 11 locations to enforce high-quality standards of operations from loss prevention to operational processes. Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches. Met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry. Spearheaded routine operations and special program initiatives for regional group, including digital implmenation and skill development. Modeled best practices for sales and customer service. Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team. Partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals Branch Manager Vice President Company Name City , State April 2007 to June 2011 Encouraged employee development and promoted management staff from within. Supervised branch operations and made continuous improvements in each area. Utilized up-to-date information to make effective decisions governing bank operations. Set risk management policies to mitigate bank losses. Defined strategies and made proactive adjustments to maintain results. Provided direction and leadership to all employees . Upheld stringent bank standards for loans, money handling and legal considerations. Represented bank at community events to establish strong ties and promote business. Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities. Performed banking, business administration and financial tasks to guarantee five-star service for clients. Developed strategic plans for day-to-day financial operations. Supported Regional Bankign Distirct Manager with special projects and additional job duties. Built and maintained productive relationships with internal and external customers and partners to facilitate business success. Service Manager Assistant Vice President Company Name City , State August 2005 to April 2007 Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. Assessed employee work and responsible for performance with branch operations and customer experience related to service approaches. Met with customers to discuss service needs and develop effective and practical solutions. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management. Contributed to development, implementation and execution of maintenance programs. Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time. Lead Teller Company Name City , State June 1999 to August 2005 Mentored newly hired team members on appropriate responses to patron questions. Investigated and promptly resolved issues with patron accounts. Created teller schedule to keep weekly and weekend shifts properly staffed. Replenished ATM funds in empty canisters prior to validation process. Introduced customers to other bank team members to help meet financial needs. Identified potential needs through observation, questioning and listening. Provided customers with appropriate literature on banking products and services. Answered inquiries regarding checking and savings accounts and other related products. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Conducted regular proof work and followed up on chargebacks and deposit corrections. Counted, verified and handled bank deposits and armored car transactions. Maintained friendly and professional customer interactions. Established rapport with new clients to increase satisfaction and loyalty. Education Bachelor of Arts - Psychology University of California - Los Angeles City , State June 2004 ",BANKING " Karla Lee Summary Results-focused people advocate with vast experience in Wealth Management and Deposit Financial Services. Targets growth through nurturing exemplary teams and focusing on a format of listening to our clients for best outcomes. Proactive leader experienced in deep internal and external partnerships for best client outcome. Skills Industry partnership development Team building Recruiting and hiring Process improvement Operations oversight Executive leadership Problem resolution Relationship building Data management Experience Regional Director of Banking and Wealth Mar 2018 to Dec 2020 Company Name － City , State Responsible for overall growth performance of strategic marketplace. Encouraged work environment conducive to development of high performing distinct teams by inspiring innovation and excellence in all CRM/Customer Engagement deliverables. Outcome: Had 3 diverse direct reports promoted to Managing Director roles in 2 years. Revitalized client engagement routines to include cultural/geographic relevance. Engaged NY based Portfolio Managers and analysts to host clients on rotating schedule Outcome: Advisor acumen and loyalty to the firm increased significantly (turnover decreased by 50%), Client retention and share of wallet increased. AUM grew by client added investments and referrals. The Bay Area had the highest deposit market share gain in the country in 2019 in excess of $10b, 2nd highest AUM growth (3 consecutive years over 20%). Aligned all Wealth Management efforts by different LOBs to include each other. Outcome (example). JP Morgan's Healthcare conference not only included our biggest institutional clients, but speakers were leveraged to host auxiliary sessions with Private Banking and Chase Private Clients. Chase Center suites were co-hosted by client affinities to create more engagement opportunities. Transformed departmental operations through aggressive process overhaul and attention to quality. Advisor and banker turnover reduced in half from 2018 to 2020. Northern CA Operations Executive Nov 2016 to Mar 2018 Company Name － City , State Responsible for profitability of the most elite marketplace in the Bank of America franchise; 350 Financial Centers with close to 3000 Associates. Led the Northern CA region (30 billion in deposits) through best in class Enterprise partnerships with Small Business, Home Loans and Merrill Edge investments. Outcome: Recognized by CEO for best in class performance. Initiated local monthly Client listening sessions aimed at bringing forward all enterprise capabilities. Focused particularly on the Silicon Valley client. Outcome: Advocated for change in ability to recast mortgages to accommodate large inflows of bonus cash. Partnered with credit card underwriting to accommodate a new to country deposit based credit solution ultimately being a factor in Apple having Bank of America as a preferred/only vendor on campus. Completed 60 Financial Center renovations to adhere to ""Advice Center"" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships into specifications (Apple campus, UC Berkeley campus, Samsung technology in SF). Sales and Service Executive-West Coast Nov 2011 to Nov 2016 Company Name － City , State Responsible for the revenue growth of 40% of the consumer franchise. Significant work integrating Merrill Lynch into the client spectrum for Bank of America. Participated in first pilot hiring and scaling capabilities of the Merrill Edge organization. Outcome: Successful Boston based pilot was scaled nationwide, moved to Los Angeles to launch West Coast. Collaborated in SLAs based on client feedback for best outcome. Key executive for pilot bringing all specialized sales inside Financial Centers inclusive of Countrywide acquisition lending capabilities. Outcome: Best in class teams following CEOs scorecard accountabilities, best in class portfolio penetration. Motivated and encouraged team members to communicate more openly and constructively with each other as well as addressed the need to share local talent. Outcome: established leadership councils in all key cities to mitigate delivery escalations and establish cross LOB referral accountability. Education and Training MBA , School of Management Expected in May 2023 University of San Francisco － City , State Pacific Coast Banking School , Finance University of Washington － City , State Bachelor of Arts , Art History Toulouse Lautrec School of Art － City Accomplishments ALPFA (Association of Latino Professionals for America) mentor. San Francisco Times Most influential Woman in business 2020 (JP Morgan Chase) San Francisco Times Most influential Woman in business 2016 (Bank of America) Working Mother Magazine honoree 2011 (Bank of America) Certifications Series 7, 9, 10 and 66 Licenses CA Life & Health Insurance License Native Spanish Speaker ",BANKING " SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP Professional Summary To maximize my exceptional management, retail, business banking and analytical talent, in a capacity that presents sales development and project management opportunities.  Professional Highlights Business Management  Cash Flow Conversation Certified  Treasury Management Business Banking Training Account Manager  Business Finance CCM Training Principals of Banking Laws of Banking Operations Management  Sales Goal Achiever SBA Achiever Customer Service Advocate Managing/Communications Leadership & Training Creative Problem Solving Team Building Mentoring & Coaching Staff Retail & Commercial Banking Efficiency Maximization, Process Improvement Strategic Planning Marketing Development Relationship Growth Business Banking Teller Certification Trainer PNC Accel College Day Recruiter & Presenter Accomplishments Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter. Developed internal prices improvement as well as external service enhancements to improve client satisfaction. Exceeded Treasury Management Goals each quarter by 115% - 129% 2013 Million Revenue Credit Goal Achiever Managed and supported 16 branches in Montgomery County Exceeded loan gaol by 50% while managing a portfolio of over 100 clients Exceeded branch deposit and profitability goals by 46% Completed and facilitated bank proposals and presentations Experience 06/2016 to Current Senior Commercial Business Banking Relationship Manager, VP Company Name － City , State Responsible for generating and managing profitable loans and deposit portfolios and non- interest income from businesses with annual sales of $1MM- $50MM while developing and retaining long term profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Responsible for generating new fee based revenue from both the credit and non credit ancillary product sales, to include capital market products. I work with commercial businesses with annual revenue over $1MM to include Dealer Finance/Commercial Lending. I am responsible for the Mont- gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio. I service all commercial business client relationships, including pro- cessing of credit requests. Also responsible for retaining and strengthening current relationships and developing new business through prospecting, Centers of Influence, client referrals. Assessing and using my creativity to provide credit solutions to bank clients. Participates in civic, business and community affairs, county associations and groups to solicit and develop new consumer and small business households for the branch. Responsible for loan performance within the branch pertaining to growth and profitability. I also work with my business partners to drive cross-sales through referrals and to proactively serve the needs of the clients while expand- ing the relationship and growing the overall portfolio. Meeting and exceeding sales goals in lending,,deposits, revenue growth, profitability, and client acquisition. 06/2013 to 05/2016 Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker Company Name － City , State A dual role that combined Treasury Management as well as Business Banking duties   Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services. Implementing calling program on all new business clients and prospects to offer new Treasury Management products, partner with internal partners to uncover new opportunities as to include; wealth, merchant services and other products offered by PNC Bank.   Responsible for analyzing market conditions, trends and related factors for services. 10/2010 to 06/2013 Commercial Business Banking Relationship Manager, Assistant Vice President Company Name － City , State Responsible for generation and management of a profitable loan and deposit portfolio and non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Retained and strengthened current relationships and actively developed new business through prospecting, Centers of Influence, client referrals while partnering with internal partners for cross sell opportunities. Responsible for assessing and being creative in providing credit solutions to bank clients. Successful in meeting and exceeding sales goals in deposits, loans, revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services, lending, treasury management and workplace banking 07/2005 to 10/2010 Senior Business Development Officer Company Name － City , State Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince Georges and Howard County. Developed strategic marketing plans, conducted on- site presentations to employer and their employees, created written proposals and negotiated proposed interest with prospective Companies. Partnered with my branch to uncover new business opportunities for the credit union, while coaching, mentoring and providing leader- ship to the branch branch staff while managing goal setting, reviews, training and staffing. Assisted in the preparation of the business develops annual budget while also managing and developing over 50% of the regions new business. 09/2001 Branch Platform Banker Company Name － City , State Proactively initiaed, developed and managed long term profitable banking relationships while also managing branch operational needs that pertained to employee management, compli- ance and risk, ATM and cash management needs. Working with retail and business clients to develop deposit growth while increasing fee income to the bank. 09/1995 to 08/2001 Cash Management Analyst/Cash Management Officer Company Name － City , State Developed and implemented Cash Management products for the Commercial Real Estate and Business Banking segment, while assisting in the management of large corporate clients for the sale of cash management products. Responsible for developing new cash management clients while retaining existing client relationships. Responsible for viewing cash man- agement transactions, compliance reports and analyzing monthly analysis statements while also monitoring the cash flow of clients using an excel spreadsheet. Managed cash management products while developing a strategic pricing and goal strategy. Cash Management Officer, Assistant Vice President Company Name － City , State Produced and executed various cash management solutions for business clients in the Maryland and DC Regions. Responsible for the sale of Cash Management services as well as the maintaining of existing businesses within the market. Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash management pricing. Worked with business clients to implement ATM's, while monitoring cash requests, and ATM usage at specific business locations. Reduced Bank costs by 12% Completed more than 50 presentations and proposals. Education University of Phoenix and Fairleigh Dickinson University － City , State 05/2000 B.S : Business Management Business Management Principals of Banking/Laws of Banking Management - Relationship Operations/ Retail Banking/ Business Banking 2018 Business UMUC － City , State , USA Leadership & Professional Affliations - Howard County Academy of Finance Board - Board Member 2010 - Howard County Advisory Board - Board Member 2010 - Certified Business Women's Network - Women Business Advocate 2010 - Howard County Chamber of Commerce 2010 - Montgomery County Chamber of Commerce 2012 - Ambassador Junior Achievement Program 2008 - The Ray Lewis Foundation - Finance Chairperson 2003 - Baltimore 1000 - Financial Seminar Leader 2016 Technical Skills Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System. CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard.  ",BANKING " MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company. Experience February 2015 to Current Company Name City , State Mortgage Banking Default Operations Specialist II Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing ""specialty flags"" Facilitate the gathering of underwriting documents for both pre and post underwriting decision making Responsible for conducting research on mortgage files currently in litigation Present results to management with issues and potential risks identified Receives decision/results from underwriting and QC review and process according to decision Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA) Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management. May 2014 to Current Company Name City , State Audio-Visual Technician Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews at various sites Work with inventory control to ensure complete equipment coverage for clients are established Operates multi-media equipment Responsible for all technical labor of production, ensuring picture, sound, and quality Performs maintenance of audio-visual equipment Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud Build strong relationships with future and current clients to promote services of PSAV. May 2013 to October 2013 Company Name City , State Closing Specialist I Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files Processed and preformed quality checks on all documents from lenders and attorneys for accuracy Ensured each state guideline in reference to closing instructions were followed Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies Prepared title company closing documents in timely and professional manner Worked to build strong partnerships with local lenders, realtors, and attorneys Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met. July 2009 to January 2011 Company Name City , State Corporate Trainer Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience. Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals. Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs. Conduct Train-the-Trainer forum for new programs. Facilitate training classes as needed. January 2011 to January 2012 Company Name City , State Mortgage Loan Processor II Act as a liaison between the borrower and the Investor requesting doc within a timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC) Manage a daily pipeline of 60 to 80 loans. Develop reporting for projected workflow daily January 2012 to May 2013 Company Name City , State Manager, Customer Service Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims Coached new Hires Conducted On the Job Training for associates Assisted homeowners with general questions and servicing of their mortgage and home equity loans Created procedures for servicing and Foreclosure guidelines. October 2006 to October 2008 Company Name City , State Team Leader Provided superior customer service while managing multiple projects. Provided Help Desk solution. Resolved all customer complaints to ensure the utmost customer service. Trouble shoot IP address for VOIP. January 2006 to January 2008 Company Name City , State Operations Assistant Assisted with preventative maintenance for security. Troubleshooted and repaired Hardware and Software issue. Reviewed surveys from quality assurance. January 2005 to January 2006 Company Name City , State Quality Assist Accurately measured vinyl siding. Trained new employees on proper work ethics. Assisted in quality control ensuring a higher quality product for clients. Education present University of North Texas City , State 2008 Remington College City , State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow ",BANKING " MORTGAGE GROUP OPERATIONS MANAGER, BANKING OFFICER Summary Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Highlights MS Office proficient Risk management evaluation background Excellent communication skills Organized Reliable Strong sense of banking ethics Strong compliance and operational background Experience 08/2014 to Current Mortgage Group Operations Manager, Banking Officer Company Name - City , State Monitor and approve pricing deviations in accordance with BB&T policy Monitor pipelines to ensure compliance and timely action for clients by Mortgage Loan Officers (MLOs). Monitor prequalification pipelines to ensure timely and appropriate actions by MLOs Act as a liaison between MLOs and the Regional Production Support Teams (RPSTs), Appraisal unit and Construction Permanent (CP) unit. Communicate and escalate loan issues, as needed Develop, coach and guide staff for continued “grass roots” level execution of assigned operational components of retail mortgage lending Integrate staff into new processes and systems as well as deepen relationships with production associates so that issues can be identified early, reported quickly and solutions offered Coordinate “rush files” and process prioritization with the RPST Become thoroughly familiar with UniFi and assist MLOs and administrative staff with issues as they arise. Communicate and escalate issues, as needed Support MMMs and Group Mortgage Managers (GMMs) in researching client complaints in accordance with BB&T process and policy Be aware of regulatory and operational issues and upcoming changes. Communicate and escalate issues, as needed. Coordinate Small Business and Mortgage Cross Sell (SAM) scheduling for regional personnel. Follow-up with associates on delinquent training as required by Learning Center Conduct knowledge sessions and coordinate implementation of new products, product changes and updates. Arrange for proper HS on boarding, training, equipment and administrative processing of new hires. 08/2013 to 08/2014 Home Mortgage Direct Mortgage Loan Counselor Company Name - City , State Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as BB&T Mortgage products and their benefits Execute consistently on BB&T's referral process (IRM) by introducing mortgage clients to other bank services for cross sell opportunities Assist Mortgage Loan Administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review Execute effective mortgage client development plans to meet or exceed agreed upon mortgage production goals (including continuous sales/phone sales training) Maintain a complete and thorough knowledge of BB&T Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law 01/2011 to 08/2013 Credit Analyst 1 (BBRC) Company Name - City , State Responsible for spreading financial statements and tax returns according to GAAP and internal credit policies. Analyzing diverse credit information for BBRC channel loans. Providing financial analysis of several types of business entities to assist underwriters with credit decision. Proficient knowledge of Hogan, AFS, Blast, Credit Fulfillment, Moody's, PFA and, SeeMore Plus. 01/2010 to 04/2011 Commercial Loan Documentation Specialist Company Name - City , State Loan administration duties include the review and preparation for assigned loan portfolio. Loan documentation business customers (secured and unsecured) Provides support to Regional Business Banking Customers (Revenues $2-$20 million) Review credit approvals, verify documentation and comply with credit/bank policies Maintain customer care line to prepare assistance for Regional Business Banking 01/2005 to 09/2009 Banking Center Manager II AVP Company Name - City , State Lead a team of sales/service professional to meet and exceed goals and service targets Directly work with customer to uncover and satisfy their financial/mortgage needs Conducted and approved quarterly and yearly performance evaluations of associates Developed and monitored individual quarterly development plans for all direct reports Generating sales leads through community outreach activities and developing business partners Ensured the audit/compliance procedures of the center are followed while maintaining the highest level Of customer service Managed difficult situations with customers and providing clients with information, data and advice Periodically communicated with consumer executives, review center performance assessments and update staff on business developments Created workforce stability by cultivating an engaged, spirited and well coached team. 01/2001 to 01/2005 Personal Banker, Officer Company Name - City , State Provide financial solutions to consumers and business. Provided financial and advising counseling to customers Prepared loan documents and conducted closings Comply with all federal and state regulations. Accomplishments Employee Relations Process Improvement Recruiting and Retention Increased mortgage pipeline by 75% with in one year Ranked 3rd out of 37 banking center in operational excellence in previous market Employee Development / Training Selected by Senior Management as contributor for CFPB project to prepare for 2015 CFPB origination exam Promoted to Mortgage Operations Manager of Home Mortgage Direct within a year Education April 2003 Real Estate Fundamentals Completed Salesperson / Broker Course : Real Estate Broker Dan Mohr Estate School - City , State 2015 BS : Business Management Guilford College - City , State Minor in Non-Profit Management Skills Developing business, credit, clients service, mortgage compliance, understands CFBP requirements, mortgage loan origination, financial analysis, proficient with Unifi system, policies and sales ",BANKING " BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT Summary Hands-on, dependable, dedicated team coach, who is goal directed as well as quality and detail conscious. Extensive passion toward developing employees to their fullest potential. Maintains a high degree of energetic leadership, problem-solving, planning and team building skills that lead to successful sales teams. Highlights Established track record of exceptional sales results. Advocate of continuous education. Excellent communication skills. Compelling leadership skills. Resolution oriented. Enthusiastic and Effective Leadership style. Accomplishments Currently standing at highest percentage achieved for banking center goals in 2014. Top 10% Banking Center in 2013 for Comerica Bank, Michigan Market. Developed two under-performing Banking Centers into top performing offices in 2011-2012 and 2012-Present Day.   Top performing Assistant Manager Statewide for Comerica Bank in 2010. Experience 01/2012 to Current Banking Center Manager, Assistant Vice President Comerica Bank (Brooklyn Office) Promote the importance of higher education and assist employees with steps to achieve such goals. Nominated as a Banking Center Manager Mentor for new and existing colleague onboarding process. Directly manage the human resource processes for employees, including selection, training, performance management, individual career development and retention. Designated management trainer for first time Assistant Manager and Personal Bankers. Created and established a successful training program for new management personal after corporate program was eliminated. Develop and manage high-performing employees through positive and professional relationship team building skills. Hold weekly sales meetings, and daily debriefs pertaining to sales goals and operation changes. Utilize all sales tools; including profiling customer's needs through the use of various technologies, including generating business from call center leads. Exceed Corporates budgeting fee collection expectation. 01/2011 to 01/2012 Banking Center Manager, First Level Officer Comerica Bank (Grass Lake Office) Lead and direct sales, quality customer service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share, and customer and employee satisfaction. Actively coach and model behaviors concerning sales and services. Educate staff on corporate and operational changes and reinforce the benefits. Responsible for overall leadership of sales management and success of Banking Center. Complete financial assessments on clientele, analyze their needs and make professional banking recommendations based off of assessments. Proactively develop and maintain relationships with business partners. 04/2005 to 01/2011 Banking Center Assistant Manager Company Name Select, develop and retain a diverse team of high performing individuals. Lead by example and educate staff in the areas of: extraordinary customer experience, service excellence, and thorough knowledge of products and services. Coach and mentor individual development processes for assigned employees, including on the job training, career development, team development and ensure successful employee retention. Proactive behavior has led to consistently meeting and exceeding individual sales goals. Banking Center Licensed Financial Specialist with a proven successful background in conservative investment alternatives for retail client. Responsible for continual banking center training in all federal, state and local laws and regulations and to ensure completion of required coursework annually. Ensure staff is thoroughly trained on consumer compliance, transaction authorities, and up to date on fraud awareness. Maintain human resource records and administer disciplinary action employees. Actively participate in community events and planning of events that assist with company branding and recognition. Actively recruited and oversaw training for all new branch employees.Developed the annual branch business plan for maximum profitability and effectiveness. 01/2002 to 01/2005 Michigan Regional Account Manager Company Name Develop presentations to target top-producing agents and secure commitment and follow up with commitments and monitor percentage attainment of stated goals. Educate real estate agents on products and services available that would provide financial assistance with the transition of their new home owners in the event of any immediate mechanical failures. Strong knowledge of residential real estate law demonstrated through instructing an accredited continuing education course for realtors in the issue pertaining to risk management. Maintain marketing concessions and monitor their use judiciously while adhering to contract and call center policies. Mediate unresolved claims between consumer and Home Security of America through extensive negotiations. Present Home Security of America's message to individual agents and brokers, as a part of maintaining existing relationships as well as prospecting new clients through warm and cold calling. Expand client referral base through networking groups: Michigan Board of Realtors; Western Wayne Board of Realtors; Lansing Board of Realtors and Oakland Board of Realtors. Education 1 2012 Principles of Accounting-Jackson College (2013) Communication and Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction to Probability and Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics and Human Behavior-Central Michigan University Graduate Program 1 2002 Bachelor of Science Michigan State University Skills Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer Additional Information Licenses: NMLS (2012-Present) Series 6 and 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property and Casualty (2003) Professional Affiliations Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board of Directors Member (2011, 2012). Head of Manchester Area Chamber of Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair for March of Dimes-Comerica Bank Team (2007-2008). ",BANKING " LEGAL SPECIALIST III - INVESTMENT BANKING SUBPOENA COMPLIANCE Summary Certified paralegal with an extensive legal background, excellent supervisor skills and Investment Banking knowledge, seeking a position within the Financial Industry where my knowledge of legal terminology, banking laws, and regulatory policies and procedures would be fully utilized and expanded. Highlights CORE SKILLS Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Skills COMPUTER KNOWLEDGE WordPerfect Microsoft Word Excel PowerPoint Outlook Time Map MA 3000 LawDrill eRoom CourtExpress Courtlinks Lexis-Nexis Westlaw Live Edgar Pacer Summation Concordance Trial Director Shepardize Cite Check Blue Book e-discovery NYSCEF ITC BPAI TTAB Intralinks PAIR Access Equliar Clearwell Stratify. Notary Public Advanced Monitoring Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Accomplishments 2008: Nominated ""Paralegal of the Year Award"" by the American Association for Justice 2003: Awarded Employee of the Month 1999: Awarded Miss Congeniality 2015: Member of the Rewards & Recognition Committee 2010: Member of the National Federation of Paralegal Associations 2009: Presentation on Paralegal Trial Procedures and Duties 2007: Legal Staff Profile, an article written by Law Crossing 2005: Labor & Employment Newsletter: State Minimum Wage Guide 2004: Diversity Sensitivity Training to clients including staff and management 2003: Article: You're Hired Let's Arbitrate Experience Legal Specialist III - Investment Banking Subpoena Compliance December 2013 to Current Company Name － City , State Create data analytics related to complex compliance financial investigations, experience in banking environment and familiar with various financial products. Responsible for complex Investment Bank investigations and analysis to ensure bank-wide compliance with Bank Secrecy Act (BSA), the USA Patriot Act, Office of Foreign Asset Control and other guidance as published by FinCen, FDIC, Federal Trade Commission (FTC) or the US Treasury Department. Assessing the risk of customers to the Bank including reviewing for Anti-Money Laundering (AML) and Suspicious Activity Reports (SARs) investigations. Communicating effectively, verbally or written, while supporting GIRE, GS&I, AML and other internal and regulatory departments. Construct filters and queries to refine e-discovery reviews with attorneys and LDM Department. Prepare objections to the subpoenas and negotiate the scope and bread of the request. Knowledge of the financial industry and investing banking practices including mergers, acquisitions, capital markets, equity research, securities clearing and prime brokerage. Benefit Consultant Agent April 2013 to November 2013 Company Name － City , State Conduct seminars on Healthcare reform Detailed-oriented with excellent research, investigative and reporting skills. Extensive knowledge of substantive and procedural aspects of the Insurance industry. Provide information on the 12 supplemental insurance products to potential clients Research the changing Healthcare laws and Tax Regulations in New Jersey and New York Training to sell mutual funds, annuities, securities, retirement plans and insurance products. Case Supervisor and Project Management Professional October 2000 to April 2013 Company Name － City , State Responsible for managing 5-15 paralegals on cases, projects, trials and appeal assignments Coordinate and delegate assignments and cases to junior paralegals and temporary support staff Supervise, hire, train and support paralegals in the firm's New York, New Jersey and Boston offices Boost staff morale and improve teamwork by being accessible after hours for problem resolutions Redesigned paralegal and staff forms for greater effectiveness with e-discovery tools Strong analytical skill and willingness to deal with and solve on-going unique situations Senior Trial Paralegal, Intellectual Property Assist NY, NJ, CA and TX offices with trademark infringement and internet counterfeiting matters Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Prosecute patents cases with the International Trade Commission and Board of Patent Appeals and Interferences Deal with unfair competition, trade secrets, false advertising, patent and copyright infringement issues Senior Trial Paralegal, Labor & Employment Assist 5 attorneys in the areas of labor law issues including employment, union, wage & hour, FLSA, and ERISA Collaborate with attorneys during Federal and State trials involving ADA, harassment litigations, domestic violence in the workplace, employment agreements, separations, wage and hour issues and ERISA liability Provide support with claims of executive compensation, fiduciary, professional liability at the Alternative Dispute Resolution, arbitration, medication, NASD, and EEOC levels Draft current editions of sensitivity training guides, employee handbooks, management policies and employment agreements and collective bargaining agreements Trial Paralegal, Corporate Basic knowledge in the areas of corporate, securities,venture capital, and private equity transaction Analyze proxy statements, officer questionnaires, forms 10-K, 10-Q and 8-K for compliance. Involved in officer and director stock transactions, during and after employment. Review and analyze SEC, Equity Capital Market (ECM) and acquisitions documents. Paralegal, Litigation Assist in trial preparations by creating trial notebooks of plaintiff and defendant witnesses witness outlines, deposition digests, pleadings, motions, orders, and potential trial exhibits Digest deposition and hearing transcripts in a computer database Identify and accumulate background information on opposing counsel's witnesses and experts Create, manage, scan, code and edit index of discovery production including correspondence, pleadings, and bates stamped documents in an electronic computer database. Create discovery and privilege logs. Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance January 1999 to October 2000 Company Name － City , State New York, New York 01/1999 - 10/2000 Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance Paralegal, Personal Injury March 1997 to January 1999 Company Name － City , State Paralegal May 1996 to March 1997 Company Name － City , State Securities Education License : Life & Health Insurance , 2012 New Jersey State Life New Jersey State Life & Health Insurance License 2012 Certification : Paralegal Studies Program , 1996 Benjamin N. Cardozo School of Law － City , State , US ABA approved Certification, Paralegal Studies Program, General Practice 1996 Bachelor of Arts : Sociology, Criminal Law , 1995 Fairleigh Dickinson University － City , State , US Fairleigh Dickinson University, Teaneck, New Jersey Bachelor of Arts in Sociology, Concentration in Criminal Law 1995 Certifications Project Management Professional ABA PMP Affiliations of the Rewards & Recognition Committee Additional Information Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Skills Paralegal, Securities, E-discovery, Training, Ada, Advertising, Cases, Claims, Compensation, Correspondence, Database, Defendant, Deposition, Eeoc, Equal Employment Opportunity Commission, Erisa, Executive Compensation, Flsa, Intellectual Property, Labor Law, Liability, Litigation, Nasd, Patent, Patents, Plaintiff, Project Management, Sec, Trademark, Witness, Asbestos, Office Manager, Aml, Brokerage, Bsa, Business Systems Analysis, Capital Markets, Data Analytics, Fdic, Fixed Income, Investment Banking, Treasury Department, Annuities, Clients, Healthcare, Mutual Funds, Access, Award, Excel, Lexis, Loss Mitigation, Microsoft Word, Mitigation, Outlook, Pmp, Powerpoint, Regulatory Affairs, Regulatory Compliance, Risk Management, Trading, Westlaw, Word, Wordperfect ",BANKING " CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING Summary I am a career oriented individual who wishes to further my knowledge of my company, position, any cross training possibilities, and training to progress in the company. I am a hard working ethical leader that leads by example and is never afraid to ask for clarity if I do not fully understand something.  Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Accomplishments I was acknowledged after the first 6 months by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. Experience Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II June 2010 to Current Company Name I started out as a Customer Service Rep 3 and worked my way to a rep 2, and then a Rep 1 before we changed the Rep system to a 1234. When doing this we answered customer calls in regards to account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC. I went to a position in QCD for approximately 3 months. Where we revamped QA and turned it into QCD Quality Coaching and Development. We each had our own teams that were made of multiple Supervisors and their employees. Reviewed calls for performance and compliance to procedures. Met with each person on my team monthly and reviewed and coached the agents on calls and met with each Supervisor on each of their employees. After a short leave of absence I came back and started as a rep 3 and moved to a rep 4 and then to a Lead position. Where I had to answer Lead and Supervisor calls, as well as manage the floor for my Supervisor. I then moved to the Outbound team where I was there in the beginning of the team development. This was a Pilot program that exceeded the expectations and was opened as a division after the first 3 months instead of the 6 month allocated for development. We started the division and created the procedures, as we went along. This was a Sales position in which we contacted customers with new accounts to ensure they are welcomed to the family, as well as to fulfill their individual financial needs. After the first 6 months I was acknowledged by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. I continued to Lead the team in sales for the first implementation of new hires and stayed a top performer until I left the department. I then went to the Online Team as a Rep II. I currently provide a first line of support for the Online manager. I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the day. Run credit cards for account funding, assist in account openings if needed, communicate effectively with the agents on the floor and any other interdepartmental interactions, review and log all mailings outgoing, send account denials, review and log the incoming documents, assist with tasks should they get behind, handle and log Supervisor chats, assist occasionally in training of employees. I have assisted in completing QA for account opening procedures. Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager January 2007 to June 2010 Company Name I started as a Front desk staff at $6.00 an /hr for the first week. I was then moved to a Fitness Advisor which is front line sales. I worked this job for approximately 2 months before I was promoted to Sales Manager. After weekly Sales meeting in which I provided the agenda for approximately 3 months. I was then moved to another club and asked to work managing them both. Working between 60 and 80 hours a week. I worked corporate deals with Armed Forces Bank (my current employer), KU for student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality. Assisted in training Sales, and Operational Staff. Created Spreadsheets for scheduling, inventory, training, and corporate meetings. Worked in the Circle of Influence to maintain corporate partnerships, and well as networking for new corporate partnerships in the community. Built client relationships by acting as the liaison between the customer service and sales teams. Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list. Exceeded team sales goals by 25% in , generating $168,000 monthly in residual revenue over the course of my 3 years and 6 months. Created sales contacts with on- and off-premise accounts. Acquired $7.86 million in sales revenue in 36 months. The clubs sold for $27.8 million a piece 3 months after I left with a total of 6 clubs. Developed competitive comparison tables of Fitness Memberships, Personal Training pricing, fees, ratings, category and product performance to use for account sales calls. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Spearheaded expansion and development initiatives in Leavenworth, Lawrence, and Topeka locations. Led sales forecasting, market trend evaluation and segment strategies. Presented innovative digital media marketing presentations to executive decision makers. December 2002 to December 2006 Company Name I was a basic cannon crew member, and moved through the many jobs in thecrew. I was the RTO Radio Transmission Operator, Gunner, Loader, and Advance Party. I moved through the ranks and reached Sergant in 2 yrs and 3 months. I was trained as a Combat Life Saver, Eagle First Responder (Medical Courses), As well as Air Assault Certified. I completed one tour of Iraq during Iraqui Freedom in which I turned 18 yrs old in IRAQ. Education Certificate : Professional Sales , 2008 Professional Sales 1 － City , State Certificate : Business Administration , 2013 San Joaquin Valley Community College － City , State Skills Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor ",BANKING " TELLER 3 Core Qualifications Results-oriented Client-focused Excel in customer service Quick learner Experience TELLER 3 March 2011 to August 2014 Company Name － City , State Current Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [SUNTRUST BANK] security and audit procedures. Trained employees on cash drawer operation. Processed cash withdrawals. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : Relocating to Harford Co. area . to TELLER SUPERVISOR May 1998 Company Name － City , State September 2010 Delivered prompt, accurate and excellent customer service. Received regional branch recognition award for outstanding customer service. Maintained confidentiality of bank records and client information. Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department. Processed treasury, tax and loan payments. Entered member transaction data into the online banking software. Examined checks for identification and endorsement. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Adhered to [ANNAPOLIS BANKING & TRUST] security and audit procedures. Trained employees on cash drawer operation. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. REASON FOR LEAVING : MEDICAL CONDITION. July 1995 1ST. NATIONAL BANK OF MD. Glen Burnie, MD to TELLER. October 1997 Delivered prompt, accurate and excellent customer service. Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to [1ST. NATIONAL BANK] security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Entered member transaction data into the online banking software. Processed treasury, tax and loan payments. Maintained confidentiality of bank records and client information. REASON FOR LEAVING : Was looking to advance and no available ways to do so. June 1994 Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of at least eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed food and produce receiving process with 100% accuracy. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary. REASON FOR LEAVING : Was involved in terrible head on car collision. Was not able to walk for a year . to SHIFT SUPERVISOR November 1991 Company Name － City , State Education diploma Skills banking, strong interpersonal skills, cooking, credit, client, excellent customer service, customer service, direction, fast, features, inventory, meetings, organizational, quality, quality control, receiving, safety, sales, sat, supervisory, tables, tax, treasury ",BANKING " SENIOR ASSOCIATE Executive Profile Seasoned Financial Markets professional with over 12 years of experience in Global Financial Markets Sales & Trading across the Corporate and Institutional space in India. Skill Highlights Developing and sustaining strong client relationships. Demonstrated ability to deliver solutions to clients, based on excellent analytical skills.   Compatibility for both, independent and teamwork. Project management Product development Risk management assessor Core Accomplishments Created strategies to develop and expand existing & new customer relationships, resulting in a 150 % increase in annual Global Markets sales revenue Helped grow bank's Global Markets revenue by 200 % from $ 0.5M to $ 1.5M Acquired 20 new clients in the past year, with total trading volume of $10B through professional networking, loan reviews and marketing Professional Experience Senior Associate 12/2012 to 06/2016 Company Name City Primary responsibilities included providing Advisory & Execution to Corporate & Institutional clients across Foreign Exchange, Interest Rates & Commodities products in line with their Credit & Risk profile Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision Analyzed financial information obtained from clients to determine strategies for meeting clients' financial & risk management objectives Communicated regularly with management regarding portfolio performance and new loan transaction quality ​ Interpreted data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investment programs Involvement in product structuring function to offer tailor made products to clients to meet internal & regulatory requirements. Active involvement in developing and launching of new products to increase and strengthen client engagement Followed Global Service Delivery approach to capitalize on off-shore business opportunities with clients having a multi geographical presence Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading as a part of new client engagement   Assisted senior-level credit officers with complex loan applications Providing a strong back up to the trading/ALM desk and also manage the execution and lay-off of risk from the trading book FX Dealer 05/2009 to 12/2012 Company Name City Trading responsibilities included market making & proprietary trading in spot (USD/INR) & G7 currencies in the inter-bank market and also internal sales team Manage the INR risk and liquidity funding book in coordination with the money market desk. Monitoring of the Net Open Position (NOP) and Aggregate Gap Limit (AGL) limits for the bank. Developing the pricing mechanism and actively managing the entire process flow for launch of electronic trading platform. Franchise building by regularly interacting with Sales and Clients. Participate in various activities to help offshore counterparts to understand and undertake activities in the Indian financial markets. Providing inputs to the daily market commentary and other research publications. Associate 05/2004 to 03/2009 Company Name City Provide Advisory & Execution capabilities to manage Foreign Exchange & Interest Rate hedging flows for clients across the Corporate Coverage Group Managing a team of two traders to run the High Frequency trading desk for top tier clients based on Technical & Fundamental analysis Generate & manage Fx flows by working closely with the trade finance, cash management and the Institutional Client group Pricing and execution for currency option structures including vanilla options, single & multiple barrier options & exotic structured options Generated revenues in excess of EUR 4.0 Million for 2008 and over EUR 8.0 Million for 2007 Involved in the set-up & implementation of a new in-house trade capture system for Fx trades Education Post Graduate Diploma in Business Administration : Finance & Marketing May 2004 S.I.E.S College of Management Studies City , State , India Post Graduate Diploma in Business Administration with dual specialization in Finance & Marketing Bachelor of Commerce : Accounting and Finance March 2001 Mumbai University City , State , India Bachelors in Accounting, Finance & Economics Post Graduate Diploma : Export- Import Management December 2001 Indian Merchant Chambers City , State , India Post Graduate Diploma in Export- Import Management Interests Traveling and Photography Skills Proficient with Bloomberg & Reuters newswire applications along with MS Office proficiency Additional Information Currently pursuing the Certified Public Accountant (CPA) program. Willing to take any additional certifications as required by the regulatory and the firms' guidelines.  ",BANKING " SOFTWARE ENGINEER Qualifications C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2 Framework: .NET 3.5 Database: SQL Server 2008, Oracle 9i Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual SourceSafe and BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central Management Console Domain: Banking Work Experience Software Engineer July 2010 to March 2014 Company Name 3 years and 9 months of experience in the development, support and enhancement of web and windows applications and in the implementation of cost effective valueadds Designed and developed webbased tools in ASP .NET 3.5, using the programming and C# PL/SQL procedural languages namely and Enhanced EBusiness applications and managed technological issues by analyzing codes and providing customizable solutions using SQL and Business Objects XI 3.1 tools Awarded for outstanding performance and ontime delivery of projects and as a result helped the team achieve 100% customer satisfaction ( CSAT score 7/7 ) Theoretical knowledge on the basics of Windows Presentation Foundation/Extensible Application Markup Language of .NET Framework 3.5 and AngularJS Basic understanding of the strategies involved in moving applications to Cloud, in Microsoft's Windows Azure. Manager January 2013 to March 2014 Company Name － City 1. Statement of Work (SOW) Tracker : Webbased tool developed for use by LBG and partners of LBG (e.g HCL) a. The tool lets the user create, modify, generate Statement of Work (SOW), online. b. Project details like team size, team structure and work description are also captured separately for use by managers. c. Report generation functionality is enabled for privileged users accessing the tool. 2. Service Level Agreement (SLA) Tracker : Online tool for use by IT vendors and LBG for tracking Service Level Agreement (SLA) of all projects and generating customized reports. a. Data captured using this tool can be used by service providers and service users to measure performance of projects. b. Data are captured for all Service lines Development, Testing and Support c. Functionalities have been added to the system to integrate it to HP Service Developed the web based tools using C#, PL/SQL, HTML, AJAX Extensions and CSS in Microsoft Visual Studio IDE and SQL Server Source control maintenance done using source control package called Visual SourceSafe Hosted application in IIS 7.0 of a dedicated machine Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe. July 2010 to December 2012 Company Name － City Web application in the EBusiness platform used to diarize appointment details between LBG IT personnel and customers 2. Business Eye : Online EBusiness application used in collecting, consolidating and reporting LBG sales data. 3. TRACX : Online EBusiness application used by LBG employees for recording training and competency information undertaken by their colleagues Responsibilities Involved in technical support which included resolving application issues, using the helpdesk software Fixed minor backend code issues using SQL, in the form of Change Records Assisted in data analysis, extraction and archival in Oracle database according to customers' needs Monitored Application Servers hosted in Central Management Console of Business Objects Enterprise Produced reports upon adhoc requests and archived data on a scheduled basis using the Business Objects XI3.1 tools namely Desktop Intelligence and Universe Designer Created SQL Server Agent jobs to monitor application's stability on a daily basis Worked on correction of erroneous data feeds using basic UNIX Commands in PuTTY Value addition Altered the table structure of the database of TRACX to match the input data feed format Assisted in the decommission of Business Eye by creating and implementing methods to archive data from its database Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1 Universe Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor. Education and Training Degree Bachelor of Engineering College Easwari Engineering College Discipline ­ Electronics/Communication Year of Graduation ­ 2010 Training and Certifications Course Period Institution ITIL ­ ASM Basic Oct 2011 RTB Business Academy Windows and Web Application Jan 2010 NIIT Ltd Development using .Net Framework Skills .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server ",BANKING " RELATIONSHIP SUPPORT OFFICER Experience 01/1997 to 01/2002 Relationship Support Officer Company Name Delivered administrative and operations support to Corporate Institutional Bank Insurance team, including 10+ senior relationship managers and 5 credit analysts while managing day-to-day reception activities such as greeting visitors and vendors, and responding to requests for information. Coordinated executive and senior management's schedules, calendars, and agendas, and drafted meeting agendas and followed up on meetings and team conferences. Worked with administrative team members and human resources staff during new employee hiring and special events. Produced reports and correspondence, administered up-to-date organizational chart, maintained office activity logs and spreadsheets, and distributed incoming mail throughout office. Past experience includes Administrative Word Processing Specialist in Trust and Investment Services. 01/1991 to 01/1997 01/1988 to 01/2016 Commercial Relationship Support Manager Company Name － City , State Commercial Banking Small Business (2002 ­ 2016) Provided comprehensive administrative and operational support to five-person team comprised of commercial lending officers, relationship management team, and loan operations team, ensuring delivery of best-in-class customer service. Enforced compliance with lending requirements relating to origination, processing, closing, and funding commercial loans, ensured adherence to federal and state regulatory guidelines, upheld bank policies, procedures, and standards; maintained knowledge of Patriot Act (CIP), Bank Secrecy Act, and Community Reinvestment Act. Ensured transactions and credit risk functions conformed with bank regulations and credit policies. Released notes and security interests on paid off loans, processed commercial loan payments and advances on lines of credit, prepared UCC-1 filings and releases, and ordered, reviewed, and approved loan documents and requisite reports for new loans, extensions, renewals, and modifications; documented commercial loan packages and files using Provenir and Credit Workflow. Communicated status of loan portfolio, including level of exception reporting, past due collections, and loan maturity management. Managed exception tracking, identification, curing, and evidencing with proper file documentation. Compiled reports, prepared customer letters, and followed up on annual financial reporting for customers and security interest documents. Requested spreading and analysis of financial statements for assigned sectors, key business risk analysis, industry and sector analysis, and related economic data. Ordered and reviewed Certificates of Good Standing, verified flood zone certifications during loan origination and renewals, and assisted with periodic covenant checks and credit reviews. Participated in external client meetings in conjunction with relationship manager and internal business meetings. 01/1988 to 01/1991 Regional Support Assistant Company Name Education 2004 Master of Science : Public Administration Metropolitian College of New York － City , State Public Administration 2004 Bachelor of Science : Business and Church Management Nyack College － City , State Business and Church Management 1999 Associate of Applied Science : Accounting Borough of Manhattan Community College － City , State Accounting Professional Affiliations Commercial Banking Support Relationship Manager with over 25 years' experience working in banking and financial services industry. In depth knowledge of commercial lending and financial products with success in working in bank teams to deliver world-class service while maintaining compliance with federal, state, and bank regulations. Skilled in streamlining and maintaining day-to-day workflows and planning, organizing, and prioritizing special projects. Seeking to apply expertise to take next career step with a respected banking institution that rewards hard work, talent, and results. Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership Accomplishments Developed more efficient filing system and customer database protocols, resulting in increased office organization. Worked with Regional Support Manager to develop and implement inaugural step-by-step employee manual, outlining proper business procedures and helping employees understand office practices and legal processes. Skills Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis of financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow ",BANKING " OPERATIONS MANAGER Summary Experienced client service professional accustomed to managing teams functioning in a fast-paced environment in support of multiple products across various business units. Solid background in building strong and effective teams Highlights KYC, Anti Money Laundering, and legal documentations Excellent organizational and time management skills Strong interpersonal and communication skills at all levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, and Project) Employee relations (hiring, terminations, performance management, development) SEC Licenses Series 6 and 63 (Expired. Willing to retake.) Proficiency in Adobe products (Photoshop, Lightroom, Illustrator) Spanish fluency, oral and written Experience 02/2010 to 08/2014 Operations Manager Company Name － City , State Managed a team of four client service officers responsible for day-to-day operations and onboarding process. Directed and supervised the daily activities of the teams with primary focus in enhancing the client's experience, mitigating risk, and identifying areas of improvement. Performed Quality Assurance reviews and approved due diligence reviews completed by the staff. Collaborated and managed assigned projects with cross-functional teams and departments including data and document collection and review, technology, sales and other client services groups across the firm. Coordinated with Front Office, Credit, Compliance, AML compliance and global client onboarding teams to understand client/deal structure and agree requirements/responsibilities. Participated in the development and drove implementation of department policies and/or procedures to help improve service and overall efficiency. 09/2007 to 02/2010 Client Service Manager Within three months, increased efficiency by 20% by identifying and mitigating outdated manual processes and leveraging technology. Increased staff performance accuracy levels to 99%. Managed a team of eight client service officers responsible for servicing our base of Commercial Real Estate clients, Mortgage Servicers, and Regulated Cash. Serviced a portfolio of 300 clients with deposits in excess of 80 billion. Reviewed complex Cash Collateral agreements and client provided documentation to ensure compliance with regulatory and contractual requirements. Served as the escalation point for and coordinated the resolution of key issues and complex client concerns and opportunities. Analyzed complex data for management reporting nationwide on wire and deposit accounts providing adequate information for decision-making. Held monthly meetings with senior management to provide updates on all team projects, roadblocks and recommended solutions. 02/2002 to 09/2007 Client Service Manager Company Name Built and fostered a proactive workplace environment resulting in a higher level of employee participation and performance. Supervised a team of seven client service professionals with a primary focus in delivering excellent client service, improving processes, and leveraging technology. Partnered with Bankers to collect, analyze, and validate all appropriate due diligence and on-boarding documentation provided by client; utilized knowledge of AML/KYC policy to independently identify missing or insufficient client due diligence information. Responsible for reviewing, entering and approving client information in KYC database, conducting OFAC reviews, and escalating findings. Extensive client contact in partnership with the Bankers to resolve customer concerns in regards to demand deposit accounts, short-term investments, funds transfers, and sales opportunities. Actively monitored service delivery for all Services / Product to client (via MIS, internal meetings, and client meetings). Gregorio Luna, page 2. Education 2003 Bachelor of Professional Studies : Computer Information Systems DeVry Institute of Technology － State Computer Information Systems 1989 Associate : Applied Science - Business Management and administration Kingsborough Community College － City , State Applied Science - Business Management and administration Skills Adobe products, Photoshop, interpersonal and communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written ",BANKING " SENIOR LENDING OFFICER - VP EXECUTIVE OFFICER Summary As the Senior Lending Officer at a regional Community Bank in Upstate NY, my role and responsibilities were for that of the outbound sales growth of the Lending function of the bank. Over the past five years I have effectively grown each segment of the bank including Residential Mortgages, Consumer and Commercial lending. Each sub segment of the banks business has been given a new department manager to help execute the action steps for growth and planned operating efficiencies as a result of my planned new initiatives as suggested by being a part of the banks Executive Committee. Senior Commercial Lender with 25 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base. Highlights Small Business Development Leader. Product Line Expansion on both Residential Mortgage and Consumer Loan Platforms. Credit and Debt Management experience. Created a CRM platform with the banks BakerHill Commercial Software. Implemented new software systems with MortgageBot and DecisionPro. Effectively grew Commercial Loan balances 5-10% each of the past five years. Established a robust outbound calling plan for the banks sales force. Designed and implemented an Incentive Compensation Plan (ICP) for the sales force. Active member of local financing agency's Board of Directors (GSBDC and NYBDC) Experience Senior Lending Officer - VP Executive Officer 11/2009 to Current Company Name City , State Responsible for the Management and Development of six(6) Commercial Lending Officers whose roles and responsibilities include the development of new business within their assigned areas of responsibilities and portfolios. Achieved an average of $60,000.0 in new commercial lending originations over the last five years . C&I and CREM portfolio active balance growth for the bank to over $150,000.0 representing a 5% year/year growth rate. Responsible for the management and functionality of the banks Residential Mortgage Group including the groups 7 staff members. Responsible for the development and management of the Consumer Loan Manager. Commercial Lender - Regional Medical Liaison 10/2008 to 11/2009 Company Name City , State Responsible for the outbound sales and servicing activity of the Commercial Lending and Business Banking activity/function in the Syracuse region. Small business expert for this segment. Commercial TEAM Leader 04/1998 to 10/2008 Company Name City , State Responsible for the development and growth of five (5) Commercial Lenders whose responsibilities and goals included the management of existing Commercial relationship within the bank and the new business development in a holistic approach. Commercial Lending Officer - AVP 09/1994 to 04/1998 Company Name City , State Responsible for the daily management and monitoring of a $25,000.0 lending portfolio through ten (10) Bank branch offices covering three Western NY counties. Activities included the development of new and existing loan business as well as solicitation of retail, trust & investment and insurance business. Generated over $30,000.0 in new commercial originations during this period. Business Development/Commercial Lending Officer 09/1991 to 09/1994 Company Name City , State Responsible for the outbound sales and management of Business Banking Credits along with the cash management sales of related bank products. Also active in the preparation of case and credit analysis cases for the origination of bank assets. Advanced Staff Auditor 07/1988 to 08/1991 Company Name City , State Responsible for the complete and accurate completion of client job work-papers for a variety of industries including Municipal, Private, Real Estate, Manufacturing, Wholesale and Retail segments of the local business market. Related Federal and State Income Tax return preparation along with personal income tax return preparation were an additional critical component of all jobs performed. Staff Accounts Payable Clerk 06/1985 to 06/1988 Company Name City , State Responsible for the preparation and submission of timely and accurate payments of both the Coated and Medical Product vendor invoice: maintained accounts payable system and all raw material transactions for subsidiary plants in Alpena, MI;. Pittsburgh, PA and Buffalo, NY. Also processed monthly expense reports, air-travel invoices and performed special accounting projects as requested. Education Commercial Lending : Advanced Lending Certificate 1996 University of Buffalo City , State , USA Commercial Lending Academic Achievement Award BBA : Accounting 1988 Niagara University City , State , USA Coursework in General Accounting and its related fields High School Diploma : General Studies 1984 St. Joseph's Collegiate Institute City , State , USA General Studies Skills accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales and management, Tax return preparation, WORD , EXCEL and PowerPoint knowledgeable. ",BANKING " BRANCH MANAGER Summary As an experienced banking officer professional, I would like to utilize my experience and knowledge in banking by contributing to the improvement in profitability and growth to your bank. I will be putting my best efforts in terms of time and learning new banking techniques and methods that would implement in my tenure as a leader with your financial institution. Skills Goal-oriented Self-sufficient Strong team-builder Team Player TRID Expert Proficient in MS Office and Excel Flexible Experience Branch Manager 06/2016 to Current Company Name City , State Manages the overall operation of the branch to include the Personal Bankers and Teller staff primarily focused on creating a positive work environment, community development, driving sales, increasing growth & profitability, and providing accurate and superior customer service Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to ensure support of current campaigns & alignment to corporate strategy Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch has appropriate staffing considering scheduling, training, vacation, leaves of absence, sickness, and duty assignments ensuring the efficient operation of the branch Provides guidance, leadership, and coaching to the Assistant Manager & platform staff; confers with subordinate personnel to discuss operational & procedural changes; provides counseling and recognition Conducts monthly Head Teller and Personal Banker cash audits as part of the Risk Management Review process ensuring proper cash control Maintains a customer service culture by focusing on customer needs and managing staff to high customer service levels Leads the branch staff to achieve optimum sales referrals through effective sales campaigns/programs, sales coaching, development and behavior modeling Performs managerial duties including hiring, progression monitoring, promotion, quarterly career path & performance coaching, and performance evaluation Participates in and manages the lending function of the branch to include both consumer and small business; examines and evaluates loan applications Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, real estate loans, and consumer credit loans Actively involved in the outside calling program developing existing customers, centers of influence, and prospects Contacts customers and businesses, community, and civic organization to promote goodwill and generate new business Manages asset quality through delinquency tracking and past due loan collection Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, authorizing loans or opening savings accounts Compiles required and special branch reporting as requested Compiles and accurately reports all financial data as required by governmental regulations Establishes procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping Collects data to analyze the present and future financial status of the branch Ensures Branch Opening and Closing procedures are followed to include balancing the branch, locking the vault, and setting the alarms Completes monthly Branch Assessment ensuring branches are professional in appearance Coordinates completion of branch regulatory compliance through computer-based training module completion and other training classes  Branch Disaster Recovery Planning with Branch Operations Manager to ensure employees are prepared for all facets of pre and post-disaster events Coordinates or provides employee training to improve efficiency and ensure conformance to standard procedures and practices Attends Branch Manager meetings conducted by Area or Division Manager to stay informed Handles in-branch operational customer complaints from inception to resolution Establishes and maintains contact with banking-related industries such as insurance, real estate, and securities Serves as an authorized signer on official checks Enforces personnel professionalism to include demeanor, dress, and station orderliness. Originates consumer and business loans ranging from $1,000 to $1,000,000 depending on the structure of the loan. Originates construction loan and entire TRID process Originates in house purchases of 1-4 dwelling and entire TRID process Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Financial Service Associate/ Licensed Banker 11/2014 to 06/2016 Company Name City , State Builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; opening and servicing accounts, seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior customer service and lending requests handling more complex situations and deeper profiling over time. Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch Maintains a customer service culture by focusing on customer needs through more complex customer profiling Originates loans ranging from $2,500 consumer loans to Home Equity Lines of Credit Ensures loan agreements and supporting documentation are complete and accurate according to policy Supports procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping Assist in the branch Risk Management Review process to include, but not limited to, monitoring bait money and ensuring dual control procedures are followed Assist in managing operational loss within a branch to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing Proactively listens for product referral opportunities and participates in sales campaigns/programs focused on customer need identification Adheres to professionalism standards to include demeanor, dress, and station orderliness Demonstrates quality customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service May function in a mentor capacity offering guidance, instruction, and coaching to Tellers enforcing policy and procedure Images proof work through branch capture machine to include reviewing work and making corrections Performs research for customers as issues arise Other duties and special projects as assigned by Senior Management Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Sells Annuities and other investment products offered through Hancock Bank Investments Branch Operations Manager 10/2013 to 02/2014 Company Name City , State Functions as the Customer Service Manager ensuring a solid operational foundation; builds relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeks to uncover financial needs, minimize loss, reduce risk, and deliver accurate and superior services Serves as the Customer Service Manager which involves conducting morning huddles and weekly staff meetings Models leadership effectiveness by sharing best practices and recognition of team members on a weekly basis Completes Staffing & Scheduling coordination and duty assignments to ensure efficient operation of the branch Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure Assist with branch morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up the Teller station with supplies and cash, and balancing the Teller window/branch Oversees the branch Risk Management Review process and ensures dual control procedures are followed Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and legal requirements Promotes and processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, and other forms of negotiable items Monitors and manages operational loss within a branch to include granting staff supervisory override for transactions, ensuring proper hold placement for loss mitigation, and outage resolution Accurately utilizes equipment and remains knowledgeable of equipment functionality to include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to provide branch services Observes, Coaches, and Models sales and service behavior for Teller associates and assesses performance daily Promotes branch professionalism and the Standards of Excellence Demonstrates highest quality of customer service to include greeting customer, using their names, making eye contact, smiling, thanking for business, and offering another product or service Images proof work through branch capture machine to include reviewing work and making corrections Compiles required and special reports as requested Performs research and problem-resolution for customers as issues arise Coordinates branch and staff Business Continuity planning and execution Other duties and special projects as assigned by Senior Management Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. Manages employees on the Teller Line; Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education and Training Associate of Arts : Education 2007 Mississippi Gulf Coast Community College City , State Education Activities and Honors Active Member of the Coast Young Professionals with the Gulfport Chamber Of Commerce Active Member with the Gulfport Kiwanis Club Technical Skills and Qualifications Manager, ATM, On-Line and Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office and Excel, Problem-resolution ",BANKING " CHIEF OPERATING OFFICER Summary of Skills Strategic Planning/Management Strong communication skills Strong credit/financial analysis skills Team builder/collaborator Sales management Negotiation skills Strong multi-tasker Project management Planning/execution Cross Functional leadership Professional Experience Chief Operating Officer June 2008 to January 2010 Company Name - City , State Recruited by the Board of Directors to become COO. Oversaw all aspects of this 35+ year old medical practice comprised of 5 freestanding radiation oncology clinics located in the South Puget Sound with 8 physicians (6 whom are owners) and 64 employees. Revenues grew from $48MM in 2008 to over $53MM in 2014. This was due to the addition of two offices (one in Gig Harbor and one in Olympia) as well as additional modalities of treatment. Achievements: Saved the company over $160,000 in 2015 due to hard negotiations with our Electronic Medical Record vendor due to poor performance. Saved the company over $120,000 annually by negotiating with the bank to lower interest rates on loans in early 2009. Brought two construction projects, one for a new clinic with a $6.5MM budget and the other for an extensive remodel with a $4.5MM budget, under budget and on time saving $200,000 in total. Brought in a consultant to successfully turn the Board Meetings into efficient, professional meetings with strict agendas, time allotments for each topic and rules of order. Prior to that, the meetings were overly lengthy, ineffective and combative. This resulted in fewer meetings, which have been far more effective. Oversaw the opening of and addition of a Urology practice as well as the first mobile Brachytherapy unit in the State of WA (for the treatment of various types of cancer). Both contributed to an increase in revenues to the company of more than $1MM annually. Successfully negotiated with two of the owners for buyouts on behalf of the Board. One was amicable and the other was contentious. This will result in cost savings to the company in excess of $1MM annually. May 1998 to May 2008 Company Name - City , State COLB was started in 1993 and has grown to an $8.5 billion dollar, 150+ branch community bank in WA, ORE and ID. Recruited by and joined as Vice President and Commercial Banker with no loan portfolio 05/1998 Through aggressive sales calls/marketing, grew portfolio to over $30MM in outstandings and $50MM in commitments in three years! This was accomplished with a consistent and active marketing plan aimed at targeting well known businesses in the area as well as utilizing a strong referral base consisting of lawyers, accountants and existing customers of the Bank. Promoted to SVP due to growth of portfolio and fee income/referrals 06/2001 Promoted to SVP and SWWA Commercial Banking Manager 06/2003 In this position, I was responsible for 8 commercial middle market lenders, whose territory stretched from Auburn to Longview, WA. While Columbia had started via a bank in Longview, it had been neglected from a commercial lending standpoint. I spent considerable time and effort in working with the lending center there to establish a robust and larger presence. Achievements: Overall TEAM portfolio grew from outstandings of $100MM to over $160MM in a highly competitive, charged environment. At one time this was the largest commercial market in the Bank (CB later entered Seattle, King County). Implemented monthly sales meetings to emphasize consistent marketing and calling efforts, both with prospects and in cross-selling to existing customers. This resulted in deposit growth within the group from $100MM to over $200MM and fee income exceeding $1,200,000 annually. Also during this time I was active in mentoring individual lenders, assisting with credit structure and pricing and calling on both prospects and existing clients. I worked hard to foster strong lines of communication and collaboration with other departments in the Bank who were our partners in business development and instrumental in our success. Was asked to join Loan Committee as a voting member. June 2005 As my credit knowledge and responsibilities had grown, I was asked and approved to sit on the Bank's loan committee. This was an opportune time to view all of the various types of credits that were presented. In addition, during this time I was part of an assigned team to perform due diligence on potential bank purchases. Education BA : Chemistry Pacific Lutheran University Chemistry Pacific Coast Banking School Certification University of Washington Professional Affiliations Current Board Chair, Pierce College (governor appointed) Past President of the Board and Trustee, Tacoma Art Museum Past Tacoma Sunrise Rotary President and member Past Board member, AFROC, Washington D.C. Past Member MGMA, SROA Skills Banking, budget, business development, cancer, commercial lending, Strong communication skills, competitive, consultant, credit, clients, due diligence, financial analysis, Functional, leadership, Team builder, marketing plan, marketing, market, Meetings, mentoring, negotiating, Negotiation, negotiations, oncology, pricing, Project management, selling, sales, Sales management, Sound, Strategic Planning/Management, Urology, view ",BANKING " QA TEST ANALYST Profile Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model methodologies Experience communicating and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment. Core Qualifications Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP Bug Tracking Tools: Quality Center, JIRA Databases: Oracle, SQL Server 2005/2008 Browsers: Internet Explorer, Firefox, Chrome, Safari Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM Mobile Operating Systems: Apple-IOS, Android, Windows Professional Experience QA Test Analyst , 09/2014 － Current Company Name Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas. I was working on Inventory Management Application that provides status and tracking on inventory. The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System. This Tool helps Kohl's to track & monitor the entire Inventory. My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices. Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria. Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using ""Quality Center"" to store the details of bug discrepancies for enhanced regression testing. Continuously worked with the team to improve testing process. Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history. Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Quality Analyst Assurance , 10/2013 － 07/2014 Company Name － City , State Humana is one of the nation's leading diversified health service company, serving members with information and resources to help them make better informed decisions about their health care and dedicated to helping people improve their health. Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance. Analyzed requirement document for completeness and testability to accommodate acceptance criteria. Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk. Write SQL Queries to retrieve data and validate content against XML log files. Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating. Implemented Regression Testing methodology for every new build release. Track the bug by using ""Quality Center"" and store the details of bug's discrepancies for enhanced regression testing. Continuously review and improve testing process. Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro. Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Manual Tester , 06/2010 － 06/2013 Company Name Bank M is a fast growing community bank, highly profitable financial holding company. The company provides a complete range of banking and other financial services to the customers through its basic business. The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers. My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing. Create test cases for clients to manage different Finance/Account modules and benefits package. Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds. Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases. Representing QA in all stages of SDLC and responsible for QA deliverables. Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application. Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios. Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package. Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills. Co-ordinate with the Dev Team to bring defects to closure. Participated in test design and execution of test cases to improve the quality of the software. Manually tested different credit/debit cards on POS device for bank certification. Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process. Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI. Involved in the analysis, modifications for existing test plans and test cases. Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server. Microsoft Office, XML Qatar Airways, Tanzania. Jr. Quality Assurance Analyst , 07/2009 － 05/2010 Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades. Qatar Airways offers frequent flyer program to its members. They also use Sky Miles, Within Sky Miles. They started to ask their members for a pin number which when entered, goes to members' info table and gets saved. This option was implemented for security reasons. Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase. Prepared test scripts for testing GUI and Security (PCI Compliance). Responsibilities included meeting with team and preparing test strategies and testing approach. Wrote test cases and execute them manually using Test Director in Test Lab. Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write SQL queries to retrieve data from the database Environment: Windows XP, Quality Center. Education Jun 1999 University of North Alabama Bachelors Marketing Marketing Graduated Yes Yes Additional Information STATUS: Permanent Residence Card (Green Card) Skills .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management ",BANKING " PROJECT MANAGER AND TECHNICAL IMPLEMENTATION Career Overview Contribute my knowledge to the institution, willing to learn new skills and take on new challenges in it. Ensuring commitment, efficiency and quality in the roles assigned to contribute to the achievement of strategic objectives outlined by the institution. Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for AS/400 applications in multiples domains. Qualifications AS/400 Administrator Excellent problem Solving abilities Project Manager Web Application Security AS/400 Setting goals and objectives QA Tools Enterprise Technologies System Upgrade/Migration/Back up Management and Teamwork Data Backup and retrieval AS/400 Prioritization Tasks Clear Quest / SharePoint Product Template RPGLE/ILE Technical Specifications Creations COBOL/400 Strong knowledge of ITIL. CL/400 Integration across IPC (Incident, Problem, & Change Management) Utility: Query and SQL ALDOM/ACCES Adaptation Model Ethical Management Analyst Programmer Well Tracking Management Development of departmental budgets Coaching and effective delegation of tasks. Excellent Communication Skills Decision-Making and conflict. Manage multiple tasks simultaneous Ability to perform hands on work team. Management of meeting and time production. Technical Skills Skills Experience Total Years Last Used IT Project Manager Analyst & AS/400 Administrator 13 2016 Accomplishments -Implementation Core banking (AS/400) Company: FISERV -Upgrade Core banking Work Experience Project Manager and Technical Implementation Apr 2003 to Mar 2015 Company Name － City Project Manager AS/400 CORE BANKING (AS/400) Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnose and troubles hooted UNIX and Windows processing problems and applied solutions to increase company efficiency. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Supervised and provided direction for six technical direct reports regarding network activities. Recommended network security standards to management. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Developed data architecture design to enable analysts to perform targeted customer analysis. Weekly monitoring of the project. Technical Project Manager Jun 2015 to Feb 2016 Company Name － City Banco del Reserva - Dominican Republic DR Ensured network, system and development of bug fixes and patch sets for existing Web applications. Established compatibility with third party software products by developing program for modification and integration. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Built application platform foundation to support migration from client-server product line to enterprise architectures and services. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Designed SharePoint master page and page layout, serving as company's main SharePoint support for all technical complications. Consistently met deadlines and requirements for all production work orders. Supervised and provided direction for six technical direct reports regarding network activities. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Weekly monitoring of the project. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical object. RESPONSIBILITIES BASIC Project Manager Company Name Define the scope of the project in collaboration with senior management. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Determine the resources required to complete the project. Execute the schedule for project completion that effectively allocates the resources to the activities. Follow up on objectives and measures upon which the project will be evaluated at its completion. Execute the project according to the project plan. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Execute the communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project identified by lead PMs. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time, within budget and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase. Provide guidance and direction to the program and other teams involved. Support issues resolution and delivery across department teams. Create and present executive level documentation for use in program status and communications. Support program / project management routines. Education and Training High School Diploma 2003 Juan Pablo Duarte － City Skills -AS/400 Administrator -Project Manager -Web Application -Security AS/400 -Setting goals and objectives -QA Tools -Enterprise Technologies -System Upgrade/Migration/Back up -Management and Teamwork -Data Backup and retrieval AS/400 -Prioritization Tasks -Clear Quest / SharePoint -Product Template -RPGLE/ILE -Technical Specifications Creations -COBOL/400 -Strong knowledge of ITIL -CL/400 -Integration across IPC (Incident, Problem, -Utility: Query and SQL & Change Management) -ALDOM/ACCES -Adaptation Model Ethical Management -Analyst Programmer -Well Tracking -Management. -Development of departmental budgets -Coaching and effective delegation of tasks -Excellent Communication Skills Decision -Making and conflict -Manage multiple tasks simultaneous -Ability to perform hands on work team -Management of meeting and time prod. ",BANKING